Konica Minolta currently has an exciting opportunity for a GSD SupportAssociate!
Responsibilities
Provide an exceptional service experience when handling incoming customer requests
Determine the reason for the request and, if necessary, route to applicable functions
For service issues, perform basic triage to determine the best course for resolution and/or escalate to level 2
Log service incidents accurately and assist customers with other requests as neede Follows prescribed processes and procedures including systems, schedule adherence and tool utilizations
Communicates clearly and professionally with customers to handle requests efficiently
Handle inbound requests including support incidents, service requests, meter readings and orders using internal multi-media
Gathers information of the customer request and determine best course of action
Identifies urgent situations that require additional actions to satisfy the customers' needs including supply sourcing/expediting and incident escalation
Follow through on customer commitments, research as needed using available resources
Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
Complete projects and tasks as assigned by management
Qualifications
High school or equivalent
Entry level with some experience preferred in a call center environment
Excellent verbal and written communication skills
Good customer service and interpersonal skills
Ability to problem solve and perform basic troubleshooting
Computer skills - Microsoft Office, Word, Excel, PowerPoint
Positive attitude and collaborates well with team members
Ability to multi-task work in a fast-paced environment
This position requires sitting at a desk with a computer monitor for several hours at one time
The vision requirement includes: close vision, peripheral vision, depth perception, and ability to adjust focus
Occasional travel as requested
About Us
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Au sujet de Konica Minolta
Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.
Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.
$28k-38k yearly est. 2d ago
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Quality Support Specialist (Homeless Service)-- NARDC5712978
Compunnel Inc. 4.4
Support associate job in Avondale, AZ
The Quality Assurance Specialist supports the Street Outreach, Navigation, and Resources (SONAR) team by ensuring accurate data, consistent documentation, and reliable inventory for outreach and Resource Center operations. This position serves as a caseload assistant to the full SONAR team, tracking follow up tasks and referrals, and providing front-line triage to individuals requesting services in the Resource Center and in the field.
The position staffs weekend heat relief operations between May 1 and October 1 and may represent SONAR coordinators at community meetings or workgroups as assigned. The nature of the work requires weekend hours during heat relief operations and occasional evenings.
Essential Duties
Data Quality
Enter client and service data into the Homeless Management Information System (HMIS), City systems, and partner databases accurately and within required timelines.
Review records for completeness and data quality, including required fields, documentation, and coding, and to flag discrepancies or missing information for SONAR staff.
Prepare basic reports and summaries to support program monitoring, workload tracking, and internal quality improvement activities.
Caseload Support
Act as a caseload assistant to SONAR staff by maintaining shared task lists, tracking follow up deadlines, and monitoring outcomes of referrals.
Monitor referrals to partner agencies, including shelters, housing providers, the Housing Authority of Maricopa County, behavioral health providers, and rental or utility assistance programs, and document outcomes or barriers.
Communicate referral status updates to SONAR staff and assist with next steps such as gathering documentation, rescheduling appointments, or initiating alternative referrals.
Triage, Heat Relief, and Customer Support
Provide front-line triage at the Resource Center, including initial screening, identification of priority needs, and routing to appropriate SONAR staff or partner agencies.
Assist with basic triage and information gathering in the field as needed, including documenting location, contact information, and presenting needs.
Staff weekend heat relief locations during the heat season (May 1 through October 1), including on-site triage, tracking attendance, coordinating supplies, and ensuring completion of required documentation and data entry.
Provide clear, respectful, and trauma-informed information about SONAR services, eligibility criteria, and referral pathways to community members and partners.
Operational Support
Assist in maintaining inventory of outreach and Resource Center supplies, including water, hygiene items, basic survival items, forms, informational materials, and office supplies.
Assist with scheduling internal and external meetings, preparing agendas and materials, and taking notes as requested; maintain assigned equipment such as laptops, tablets, and phones and report maintenance needs promptly.
Meetings and Representation
Support SONAR coordinators with special projects, team huddles, and quality improvement activities as assigned.
Serve as a proxy for coordinators at community meetings, workgroups, or partner convenings when requested, including listening, taking notes, sharing approved program information, and reporting back key information and action items.
Maintain professional and collaborative relationships with partner agencies, landlords, community groups, and other City departments.
Minimum Qualifications
High school diploma or equivalency.
At least two (2) years of experience in human services, administrative support, case management support, quality assurance, or data entry in a social services, housing, or homeless services environment.
Demonstrated experience with data entry and records management in electronic databases or case management systems.
Proficiency with common office software applications, including word processing, spreadsheets, email, and basic data tracking tools.
Valid Arizona operator driver license.
Level 1 Fingerprint Clearance Card required within three (3) months of hire.
Preferred Qualifications
Experience with the Homeless Management Information System (HMIS) or similar human services data systems.
Experience supporting homeless services, housing programs, or outreach teams.
Experience with data quality, reporting, or quality assurance activities.
Two (2) years of direct case management experience in a human services setting.
Bilingual skills in English and Spanish, including the ability to speak and translate in both languages.
Knowledge of trauma-informed care principles and Housing First practices.
Supplemental Information
Work requires the ability to read and understand regulations, policies, procedures, and program standards.
Work requires the ability to perform basic math calculations such as addition, subtraction, multiplication, and division.
Work requires the ability to communicate clearly, both verbally and in writing, with internal staff, partner agencies, and members of the public.
No direct supervisory responsibilities.
Work involves choosing actions within limits set by standard practices and procedures, with judgment required to determine proper course of action and when to elevate issues to supervisors.
The individual in this position will work with staff both within and outside the City and must maintain positive, professional relationships and open communication. Employee must maintain regular attendance and the ability to work in a constant state of alertness and in a safe manner.
$73k-95k yearly est. 4d ago
Internal IT Resource - IT Specialist (Construction Focus)
X Contracting
Support associate job in Glendale, AZ
Employment Type: Full-Time
About the Role:
At X Contracting, culture is not an afterthought, it's a performance driver. We hire for character, hustle, and accountability as much as for technical skill.
You thrive where urgency, teamwork, and integrity matter every day.
You communicate clearly, follow through on commitments, and take ownership of problems until they're solved.
You respect field teams and understand that IT exists to serve the business.
You're humble enough to listen, confident enough to act, and resilient when plans shift or pressure is high.
You believe in progress over perfection and take pride in helping others succeed.
X Contracting is seeking a hands-on, high-urgency IT Specialist to support internal operations across offices, project teams, and the field. This role is ideal for a tech-savvy problem solver who thrives in a fast-paced, construction-driven environment and wants to help modernize systems as the company scales.
The successful candidate will combine strong technical skills with common-sense problem solving and a customer-service mindset. You'll be the first line of support for our people, keeping systems, networks, and devices running efficiently while contributing to the continuous improvement of our IT infrastructure.
Key Responsibilities
Provide Tier 1 and Tier 2 technical support to office and field staff (hardware, software, networking, mobile devices).
Manage and maintain Windows-based systems, Microsoft 365, file permissions, and printer networks.
Assist with onboarding/offboarding, user provisioning, and asset tracking.
Support ERP, project management, and construction tech tools (e.g., Foundation, B2W, Trimble, Samsara, etc.).
Perform system updates, backups, and troubleshooting under guidance from the IT Manager.
Maintain detailed documentation of all support activities and contribute to IT knowledge base.
Collaborate with Finance, Operations, and Safety teams to align technology with field demands.
Participate in infrastructure upgrades and technology rollouts.
Qualifications
Education: Degree preferred but not required. Equivalent hands-on experience in IT support, systems administration, or networking will be given equal or greater consideration.
3-5 years of IT support experience, ideally in construction, manufacturing, or field-based industries.
Strong knowledge of Windows desktop environments, mobile device (iOS) support, and network fundamentals.
Familiarity with Microsoft 365, Azure AD, and Entra preferred.
Demonstrated urgency, communication skill, and problem-solving ability.
Reliable transportation and ability to visit job sites when needed.
Ability to communicate.
What We Offer
Competitive compensation based on experience.
Health, dental, vision, and 401(k) benefits.
Supportive team culture with direct access to leadership.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Experience:
IT: 3 years (Required)
Shift availability:
Day Shift
Ability to Commute:
Glendale, AZ 85305 (Required)
Work Location: In person
$65k-93k yearly est. 4d ago
Data Center Technician - Logistics Support Technician
Teksystems 4.4
Support associate job in Goodyear, AZ
*Overview* Our logistics team is expanding to support multiple data centers coming online. We're seeking assertive, detailoriented Logistics Technicians who can take ownership of rack movement operations and ensure smooth, efficient delivery workflows across several highvolume sites.
This role is ideal for someone who thrives in fastpaced environments, communicates clearly, and isn't afraid to lead onsite activity.
*Key Responsibilities*
* Serve as a *Rack Movement Supervisor (RMS)* overseeing rack deliveries, unloading, palletizing, and workflow coordination.
* Direct and supervise onsite labor to ensure safe, efficient, and accurate execution of tasks.
* Coordinate, prepare, and execute *incoming and outgoing deliveries*, including PO receiving.
* Maintain *accurate physical inventory tracking*, staging, and documentation.
* Perform *inventory cycle counts*, data corrections, and compliancerelated audit activities.
* Manage material movement, including *shipping, receiving, and inventory management*.
* Coordinate transportation of hardware between data center locations.
* Track equipment movement using inventory management systems.
* Support disposal and destruction of *databearing devices (DBDs)* following all required procedures and runbooks.
* Escalate issues appropriately during highvolume or escalationbased situations.
* Work independently using sound judgment and process knowledge.
*Required Qualifications*
* High School Diploma or equivalent.
* *2+ years* of experience in warehouse, supply chain, inventory management, retail logistics, or a related environment - preferably within IT or data centers.
* Previous *data center experience* is preferred.
* Basic proficiency with *Microsoft Office* (Outlook, Excel, Word).
* Ability to lift, move, and stage equipment as needed.
*Preferred Skills*
* Data center logistics
* Inventory management
* Shipping & receiving
* Hardware handling
* Strong communication and leadership abilities
*Work Locations* Candidates must be able to work across multiple Microsoft data center sites.
*Shift Schedule* This team operates on A/B day shifts:
* *ASide Days:* Sun-Tue + every other Wed (6 AM - 6 PM)
* *BSide Days:* Thu-Sat + every other Wed (6 AM - 6 PM)
*Experience Level* Intermediate
*Job Type & Location*This is a Contract position based out of Goodyear, AZ.
*Pay and Benefits*The pay range for this position is $26.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Goodyear,AZ.
*Application Deadline*This position is anticipated to close on Jan 26, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$26-26 hourly 2d ago
Peer Support Associate (6337)
Terros, Inc. 3.7
Support associate job in Phoenix, AZ
Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Terros Health and Lifewell have joined forces to provide extraordinary care by empowered people through exceptional outcomes.
HOPE ~ HEALTH ~ HEALING
Location: Amelia Apartments Phoenix, AZ 85014
Schedules:
7a-3:30p; Sun-Thur (40 hours per week)
3p-11:30p; Tue-Sat (40 hours per week)
(Additional Language Differential Pay Available)
Full Benefits Package, including 401K
Generous PTO/Sick Time (4+ weeks in year 1)
Pay starting at $17.18/hour DOE
Responsibilities:
As Terros Health's Peer Support Specialist you will provide supportive services to our members in a community setting and facilitate recovery-based services by sharing your own past or present personal experiences. You will provide living skills training, personal assistance and peer and family support. You will help members with care coordination and help them access additional community supports.
Other duties include promoting community integration, independence and self-sufficiency, as well as maintaining accurate and thorough documentation of member engagements.
If you are dependable, caring and compassionate and find motivation in helping our members live better lives by sharing your own experiences, apply now!
Benefits:
* Multiple medical plans - including a no premium plan for employees and their families
* Multiple dental plans - including orthodontia
* Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
* 4 Weeks of paid time off in the first year
* Wellness program
* Pet Insurance
* Group life and disability insurance
* Employee Assistance Program for the Whole Family
* Personal and family mental and physical health access
* Professional growth & development - including scholarships, clinical supervision, and CEUs
* Tuition discounts with GCU and The University of Phoenix
* Working Advantage - Employee perks and discounts
* Gym memberships
* Car rentals
* Flights, hotels, movies and more
* Additional language pay differential
$17.2 hourly 6d ago
Strategic Account Support Associate
Prepass
Support associate job in Phoenix, AZ
PrePass is North America's most trusted weigh station bypass and toll management platform. We're transforming how the transportation industry operates-creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It's what we do best, and we do it to meet the demands of the road every day.
That's why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.
About the Role
We are looking for a Strategic Account SupportAssociate to join our dynamic Customer Care team. This role ensures our most strategic customers receive timely, high-impact support and solutions. You will act as a problem solver and customer advocate, working closely with Account Management to deliver outstanding service to our largest and most important customers. You will manage escalations, troubleshoot issues, and provide strategic support to enhance the overall customer experience. This is a hybrid role, based out of our Downtown Phoenix office.
Essential Responsibilities
Customer Account Management & Support
Maintain detailed client portfolios, including contact information, interaction history, and relevant account details.
Manage and prioritize multiple responsibilities, including client accounts, troubleshooting, and identifying opportunities for process and product enhancements.
Process special requests for larger customers, including vehicle adds, deletes, transfers, and plate updates.
Respond to inbound customer calls and chats for assigned accounts, ensuring prompt, thorough, and professional communication.
Cross-Functional Collaboration
Collaborate with cross-functional teams, including Billing and Sales, to resolve customer issues efficiently and effectively.
Partner closely with Account Management teams to support escalations and strengthen customer relationships.
Identify upselling opportunities and take proactive action to enhance client partnerships.
Industry & Product Knowledge
Stay up-to-date on industry developments and market trends to better serve customers.
Maintain working knowledge of PrePass tools, systems, and processes to support accurate and efficient issue resolution.
Requirements
Qualifications
Required
High school diploma or GED equivalent.
2+ years of customer service or sales experience, ideally in a call center or account support environment.
Strong analytical and problem-solving skills with a keen eye for detail.
Excellent written and verbal communication skills.
Proficiency with MS Excel, particularly in creating and maintaining spreadsheets.
A customer-focused attitude and the ability to work well under pressure.
Preferred Experience
Experience in client-facing roles within a fast-paced environment.
Ability to multitask and manage shifting priorities with a strong sense of urgency.
Familiarity with upselling or identifying new service opportunities within existing client accounts.
Presentation skills.
Benefits
How We Will Take Care of You
Robust benefit package that includes medical, dental, and vision that start on date of hire.
Paid Time Off, to include vacation, sick, holidays, and floating holidays.
401(k) plan with employer match.
Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
Tuition Reimbursement Program.
Voluntary benefits, to include but not limited to Legal and Pet Discounts.
Employee Assistance Program (available at no cost to you).
Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
Community Give-Back initiatives.
Culture that focuses on employee development initiatives.
Join Us
At PrePass, our mission drives us.
We invest in relationships. We challenge ourselves to innovate and improve. We win together. Simply put, we live our Core Values.
Ready to help move the transportation industry forward? Join us and let's drive progress-together.
$33k-59k yearly est. Auto-Apply 39d ago
National Support Specialist, Multivendor Services - Siemens
Philips 4.7
Support associate job in Phoenix, AZ
Lead and mentor Field Service Engineers, resolve complex escalations quickly, and drive improvements in service quality and parts usage. If you're a technical expert who loves solving problems and elevating team performance, this role puts you at the center of high‑impact service excellence.
Your role:
* Provide leadership, training, and technical expertise to Field Service Engineers (FSEs), supporting them both onsite and remotely to ensure proper troubleshooting and repair methodology.
* Coach and mentor FSEs to deliver excellent customer experiences, including conducting crucial conversations and supporting technical and process updates through trip reports and seminars.
* Manage all technical escalations within the region, leading resolution strategies, instructing teams on repair solutions, and ensuring timely, effective corrective actions.
* Support business improvement efforts through parts review and approval processes, proactive monitoring of high‑activity sites, and leading initiatives to reduce material usage and improve performance.
* Ensure accountability and adherence to procedures across all repair activities, verifying proper parts usage and maintaining speed and quality of escalation resolution.
You're the right fit if:
* You've acquired 5+ years of experience servicing the following equipment: Luminos Lotus MAX XR, LUMINOS dRF MAX, Siemens Ysio X.PREE XR, MULTIX IMPACT C Digital, Multix Fusion MAX XR, Multix IMPACT DR, LUMINOS dRF, Axiom Luminos Agile, Axiom Luminos Agile Max, Multix Fusion Digital, Mobilett Elara Max, Mobilett Mira Max, Mobilett Mira, Multitom Rax
* Your skills include the ability to resolve problems remotely utilizing excellent written and verbal communication skills.
* You have at least a high school diploma.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is a field role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
* Learn more about our business.
* Discover our rich and exciting history.
* Learn more about our purpose.
* Learn more about our culture.
Philips Transparency Details
The pay range for this position in Utah, Arizona is $39.05 to $62.48 per hour.
The pay range for this position in Nevada, Colorado is $41.11 to $65.77 per hour.
The pay range for this position in Washington is $43.16 to $69.06 per hour.
The pay range for this position in California is $46.04 to $73.66 per hour.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to the zone.
#LI-PH1
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
$47k-75k yearly est. Auto-Apply 5d ago
Taxpayer Support Specialist 1
Arizona Department of Administration 4.3
Support associate job in Phoenix, AZ
DEPT OF REVENUE
Funding Arizona's future through excellence in innovation, exceptional customer service and public servant-led continuous improvement. All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.
Taxpayer Support Specialist 1
Job Location:
Address: 1600 W Monroe st. Phoenix, AZ 85007
Posting Details:
Salary: $34,000 per year /$16.34 per hour
Grade: 13
Closing Date: Until closed
Job Summary:
Position Summary:
The Taxpayer Support Specialist 1 is the face of the Department of Revenue by interacting in person with taxpayers coming into the Phoenix office. This role is responsible for receiving visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately. The Taxpayer Support Specialist 1 will provide basic and accurate information to in-person taxpayers and will receive, sort, and distribute daily deliveries, including providing assistance with opening and sorting mail and working Post Office return mail. Additionally, the Tax Support Specialist 1 is responsible for coordinating lobby traffic by checking in visitors, assigning badges, triaging walk-ins, and documenting summons, and is to maintain office security by following safety procedures and controlling access via the reception desk.
Supervision:
This position does not have direct reports.
This position is available for onsite work on a full-time basis within Arizona
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
Service Delivery
-Greet, welcome, and direct taxpayers at the front desk in a professional and courteous manner
-Provide basic and accurate information to in-person taxpayers, as requested
-Documents taxpayer interactions and/or transactions, and records details of inquiries, complaints or comments, and any actions taken
-Receive, sort, and distribute daily deliveries
-Maintain office security by following safety procedures and controlling access via the reception desk (logbook monitoring, visitor badges, etc.)
-Coordinate lobby traffic by checking in visitors, assigning badges, triaging walk-ins, and documenting summons
-Refer unresolved customer grievances or inquiries to designated departments or leads/supervisors and escalate difficult taxpayer inquiries and grievances to Tax Clerk 3's and/or team leadership
Agency/Department Compliance & Continuous Improvement
-Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
-Actively contributes to team and individual effectiveness through the following: -
-Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
-Completes all required training in a timely manner.
-Participates in assigned work teams as appropriate.
-May complete periodic metrics, projects, huddle boards and reports as requested.
-Prepares for and actively participates in 1:1 coaching with supervisor
-Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.
-Other duties as assigned
Knowledge, Skills & Abilities (KSAs):
Education & Experience
-Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment.
Licenses & Certifications
-None required
Knowledge/Understanding
-Knowledge of principles and processes for providing customer and personal services
-Knowledge of generally accepted accounting practices, as it applies to cash handling
Skills
-Strong verbal, written, and active listening skills
-Strong mathematical skills such as addition, subtraction, multiplication, division, percentage, and averages
-Keyboarding/typing at least 40 wpm and 10-key skill
-Strong customer service skills such as conflict de-escalation and resolution
-Effective interpersonal skills and demeanor
-Effective organization and time management skills with the ability to make measurable progress on several tasks simultaneously and work in high-pressure situations
-Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
Abilities
-Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
-Ability to work in the office on a full-time basis
-Ability to work with a high degree of autonomy and also participate collaboratively as part of a team
-Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
-Ability to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed
-Ability to learn and apply LEAN concepts, principles, and tools
-Willingness and ability to embody ADOR's core values of Do the Right Thing, Commit to Excellence, and Care About One Another
Additional Job Demands
-In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
-No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)
Selective Preference(s):
-Experience working in a high production environment
-Previous experience in cashiering
-Previous experience with Continuous Improvement, Six Sigma and/or Lean
-Previous experience in customer service emphasizing on professionally and courteously serving customers in a fast paced environment
-Bilingual in English and Spanish
Pre-Employment Requirements:
The final candidate will be required to abide by the the following pre-employment checks:
-Employment Verification and Reference Checks
-State and Federal Criminal Background Check, including fingerprinting
-Arizona Tax Filing Records Check
-If applicable, ASEDRA Authorized Driver Identification Check
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The State of Arizona provides a world class comprehensive benefits package including:
-Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
-Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
-A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
-Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
-Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: ***********************************************************
Contact Us:
If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at *********************.
*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
$34k yearly 54d ago
National Support Specialist, Multivendor Services - Siemens
Philips Healthcare 4.7
Support associate job in Phoenix, AZ
Job TitleNational Support Specialist, Multivendor Services - SiemensJob Description
Lead and mentor Field Service Engineers, resolve complex escalations quickly, and drive improvements in service quality and parts usage. If you're a technical expert who loves solving problems and elevating team performance, this role puts you at the center of high‑impact service excellence.
Your role:
Provide leadership, training, and technical expertise to Field Service Engineers (FSEs), supporting them both onsite and remotely to ensure proper troubleshooting and repair methodology.
Coach and mentor FSEs to deliver excellent customer experiences, including conducting crucial conversations and supporting technical and process updates through trip reports and seminars.
Manage all technical escalations within the region, leading resolution strategies, instructing teams on repair solutions, and ensuring timely, effective corrective actions.
Support business improvement efforts through parts review and approval processes, proactive monitoring of high‑activity sites, and leading initiatives to reduce material usage and improve performance.
Ensure accountability and adherence to procedures across all repair activities, verifying proper parts usage and maintaining speed and quality of escalation resolution.
You're the right fit if:
You've acquired 5+ years of experience servicing the following equipment: Luminos Lotus MAX XR, LUMINOS dRF MAX, Siemens Ysio X.PREE XR, MULTIX IMPACT C Digital, Multix Fusion MAX XR, Multix IMPACT DR, LUMINOS dRF, Axiom Luminos Agile, Axiom Luminos Agile Max, Multix Fusion Digital, Mobilett Elara Max, Mobilett Mira Max, Mobilett Mira, Multitom Rax
Your skills include the ability to resolve problems remotely utilizing excellent written and verbal communication skills.
You have at least a high school diploma.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is a field role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Philips Transparency Details
The pay range for this position in Utah, Arizona is $39.05 to $62.48 per hour.
The pay range for this position in Nevada, Colorado is $41.11 to $65.77 per hour.
The pay range for this position in Washington is $43.16 to $69.06 per hour.
The pay range for this position in California is $46.04 to $73.66 per hour.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to the zone.
#LI-PH1
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
$45k-67k yearly est. Auto-Apply 6d ago
Arrowhead (Stock) Temporary Support Associate
Tapestry, Inc. 4.7
Support associate job in Glendale, AZ
Sales SupportAssociate Job Description The Sales SupportAssociate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.
Sample of tasks required of role:
CASH WRAP:
Greeting the customer with a smile and with eye contact and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers' needs
Conduct email/name capture, where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add‐ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking customer and provide reason to return
Represent Coach brand appropriately
STOCKROOM / WAREHOUSE:
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is correct
Communicate all discrepancies to Store Management
Process shipment/transfers according to Coach standards and timeframes
Organize and clean stock room daily; to include offsite / remote warehouse as applicable
Shift/organize product in the stockroom; react to sell through and make room for new product
Manage stock levels/product ownership in back-of-house and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
SALES FLOOR:
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell through and execute visual merchandising needs.
Support sales floor activities, as directed
Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
Respond to customer requests confidently; partner with sales team or Store Management, when needed
Upkeep housekeeping standards
Competencies required:
Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably.
Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty.
Additional Requirements
Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at **************
Req ID: 121922
$27k-38k yearly est. 60d+ ago
Queue Support Services Specialist III
P&T Business Platforms
Support associate job in Phoenix, AZ
Queue Support Services Specialist III - 180001XE) This position is to ensure successful completion of all ticketing arrangements to include traveler authorizations, refunds, exchanges, schedule changes, automation QA rejects, rail, car/hotel invoices, fixing errors and customer service issues all consolidated and related to support queues.
Fixing and setting up domestic/international PNR to include electronic tickets on exchanges, refunds, invoicing
Proficiency with Fare Calculations, pricing, processing tickets, refunds, exchanges, voids
Ability to process full and partial ticketing straight and exchange request
Ensure all PNR are quality controlled to include fixes on Matrix reporting fields, valid faring, UDID fields and client specific requirements
Support 90% of CWT accounts
Research and resolve typical travel related challenges and customer service reported issued
Operates within detailed procedures under minimal supervision
Adheres to CWT standards in delivering customer service including telephone/email etiquette and follows customer service escalation procedures
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
Performs all duties and responsibilities in a timely and effective manner
Maintains regular attendance according to company guidelines
Performs other duties as assigned Qualifications We are looking for an energetic self-motivated individual with the desire to learn and grow who exemplifies the following traits
High School diploma or equivalent
Prefer minimum 5 years travel agency experience
Industry knowledge and strong background with reservation skills in order to fix and trouble-shoot defects in a PNR
Proficiency in multiple GDS preferred or minimum proficiency using one GDS
Excellent customer services skills
Excellent communication skills
Customer Service Driven
Detailed Oriented
Ability to Multi-Task
Knowledge of Power Express, Power Turbo and Scripts is a plus
Being Flexible
Willing to work various shifts of hours and days
Primary Location: PhoenixEmployment type: StandardJob Family: Travel CounselorScope: CountryTravel: NoShift: VariableOrganization: P&T Business PlatformsExperience Level: 3 to 5 years Job Posting: May 22, 2018 As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class
$28k-49k yearly est. Auto-Apply 1d ago
Queue Support Services Specialist III
CWT
Support associate job in Phoenix, AZ
We are looking for an energetic self-motivated individual with the desire to learn and grow who exemplifies the following traits
High School diploma or equivalent
Prefer minimum 5 years travel agency experience
Industry knowledge and strong background with reservation skills in order to fix and trouble-shoot defects in a PNR
Proficiency in multiple GDS preferred or minimum proficiency using one GDS
Excellent customer services skills
Excellent communication skills
Customer Service Driven
Detailed Oriented
Ability to Multi-Task
Knowledge of Power Express, Power Turbo and Scripts is a plus
Being Flexible
Willing to work various shifts of hours and days
This position is to ensure successful completion of all ticketing arrangements to include traveler authorizations, refunds, exchanges, schedule changes, automation QA rejects, rail, car/hotel invoices, fixing errors and customer service issues all consolidated and related to support queues.
Fixing and setting up domestic/international PNR to include electronic tickets on exchanges, refunds, invoicing
Proficiency with Fare Calculations, pricing, processing tickets, refunds, exchanges, voids
Ability to process full and partial ticketing straight and exchange request
Ensure all PNR are quality controlled to include fixes on Matrix reporting fields, valid faring, UDID fields and client specific requirements
Support 90% of CWT accounts
Research and resolve typical travel related challenges and customer service reported issued
Operates within detailed procedures under minimal supervision
Adheres to CWT standards in delivering customer service including telephone/email etiquette and follows customer service escalation procedures
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
Performs all duties and responsibilities in a timely and effective manner
Maintains regular attendance according to company guidelines
Performs other duties as assigned
$28k-49k yearly est. Auto-Apply 60d+ ago
Concierge Healthcare Support Associate
Serenity Mental Health Centers 3.7
Support associate job in Scottsdale, AZ
Start Your Career in Healthcare at Serenity Mental Health Centers
If you're great with people and ready to build a meaningful career, Serenity Mental Health Centers offers the perfect place to begin. We're looking for individuals with strong customer service backgrounds who want to step into healthcare and make a real difference in the lives of others.
At Serenity, your ability to create positive experiences, communicate clearly, and show empathy becomes the foundation for excellent patient care. No healthcare experience is required - just a genuine desire to help and grow.
Positions available:
What you can do to help patients in our clinics:
Receptionist - Greeting every patient when they walk in and giving them a personalized experience. Gather and keep all information up to date.
Intake Coordinator - Completing assessments with patients before their appointments and supporting them towards their healing journey.
Treatment Technician - Performing TMS treatment while engaging patients in positivity work, goal setting, life skills.
Employee Leadership - Supporting clinic management, covering clinic roles, and meet with patients to help them move forward with their treatment plans.
What You'll Gain
This role is designed to help you build a long-term future in healthcare, offering:
Full, hands-on training - no prior medical experience needed
Experience working in a professional clinical setting
Skills and knowledge to grow into advanced patient care or leadership roles
A supportive team environment
Who Thrives Here
You're likely a great fit if you:
Have strong customer service, retail, hospitality, and overall people skills.
Enjoy helping people and creating positive interactions
Are organized, dependable, hardworking, and eager to learn new skills
Want to begin a career path in the healthcare industry
Build Your Future With Us
If you're ready to turn your people experience into a fulfilling healthcare career, we'd love to welcome you to Serenity Mental Health Centers.
Apply today and start your journey in patient care.
Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply.
$23k-27k yearly est. Auto-Apply 55d ago
Technology Support II - Production Management, Issues Management
JPMC
Support associate job in Tempe, AZ
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
Ensure timely and accurate resolution of Issues Management cases. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved
Effectively communicate analysis of issues to internal and external stakeholders as directed
Builds and maintains strong relationships with Relationship Managers, Client Service Account Managements and Technology teams to identify process improvement opportunities
Ensures cases are resolved within established timelines for completion
Required qualifications, capabilities, and skills
2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Should have experience in a Customer or Client Facing related role
Experience with AWS Snowflake, AWS Splunk, Oracle Database and SQL query experience writing and modifying complex queries
Excellent communication skills, organizational skills and time management skills
Excellent technical skills and business acumen related to data management and payments processing
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
Knowledge of one or more general purpose programming languages or automation scripting
Experience with help desk ticketing systems
Ability to influence and lead technical conversations with other resolver groups as directed
Exposure to observability and monitoring tools and techniques
Experience in Large Language Models (LLM) and Agentic AI
$43k-76k yearly est. Auto-Apply 42d ago
Technology Support II - Production Management, Issues Management
Jpmorganchase 4.8
Support associate job in Tempe, AZ
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
Ensure timely and accurate resolution of Issues Management cases. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved
Effectively communicate analysis of issues to internal and external stakeholders as directed
Builds and maintains strong relationships with Relationship Managers, Client Service Account Managements and Technology teams to identify process improvement opportunities
Ensures cases are resolved within established timelines for completion
Required qualifications, capabilities, and skills
2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Should have experience in a Customer or Client Facing related role
Experience with AWS Snowflake, AWS Splunk, Oracle Database and SQL query experience writing and modifying complex queries
Excellent communication skills, organizational skills and time management skills
Excellent technical skills and business acumen related to data management and payments processing
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
Knowledge of one or more general purpose programming languages or automation scripting
Experience with help desk ticketing systems
Ability to influence and lead technical conversations with other resolver groups as directed
Exposure to observability and monitoring tools and techniques
Experience in Large Language Models (LLM) and Agentic AI
$54k-79k yearly est. Auto-Apply 42d ago
Autonomous Vehicle Support Specialist
Taskus 3.9
Support associate job in Chandler, AZ
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Role: Provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios. As a fleet response team member, you can expect to assist autonomous vehicles in real time in numerous geographical locations including Los Angeles CA, San Francisco CA, phoenixAZ, Austin TX, and more in the future.
Responsibilities:
Navigational Assistance: Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
Decision Making: Collaborate with AVs to optimize driving paths, considering factors like lane closures and traffic conditions.
Safety Oversight: Monitor AV behavior and intervene when necessary to prioritize safety and avoid potential hazards.
Human-Machine Interaction: Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
Problem Solving: Adapt to dynamic road conditions and rapidly address unexpected challenges.
Continuous Learning: Contribute to the improvement of AV technology by analyzing past performance and identifying opportunities for optimization.
Safety Compliance: Ensure adherence to all relevant safety regulations and certifications.
Key Requirements:
Strong focus on safety and attention to detail
Excellent problem-solving and decision-making skills
Ability to work effectively in a fast-paced, ever-changing environment
Strong customer service, de-escalation, communication and interpersonal skills with 2 years experience
Adaptability to new technologies and processes
Ability to self-correct and learn from previous mistakes
Maintain safety compliance certifications
Ability to stay focused and seated for multiple hours at a time
Ability to multitask in dynamic situations
Schedule flexibility to support a 24*7 operation including holidays
Valid In State driver's license with three years of driving experience and a clean driving record
Ability to pass background, drug, and employment checks
Benefits:
Be part of a pioneering team shaping the future of transportation
Contribute to enhancing safety and efficiency on the roads
Work in a collaborative and supportive environment
Competitive holiday pay
Vacation time, sick time
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to
opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL ********************************
$34k-50k yearly est. Auto-Apply 50d ago
Peer Support Associate (6361)
Terros, Inc. 3.7
Support associate job in Chandler, AZ
As Terros Health's Peer SupportAssociate you will engage members in Independent Living Skills (ILS) activities, health and wellness promotion, personal assistance services, rehabilitation and vocational skills, training and development services and crisis management, to lead to community integration and self-sufficiency in living, learning, social and work environments. You will utilize your shared experience to monitor, evaluate and document member progress. Other duties include daily caseload monitoring and timely completion of required documentation.
If you are dependable, caring and compassionate and find motivation in helping our members live better lives by sharing your own experiences, apply now!
At Terros Health, we promote from within and foster an environment that encourages career growth and development.
Shift(s) Available:
* 7a-3:30p; Tue-Sat
Benefits:
* Multiple medical plans - including a no premium plan for employees and their families
* Multiple dental plans - including orthodontia
* Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
* 4 Weeks of paid time off in the first year
* Wellness program
* Pet Insurance
* Group life and disability insurance
* Employee Assistance Program for the Whole Family
* Personal and family mental and physical health access
* Professional growth & development - including scholarships, clinical supervision, and CEUs
* Tuition discounts with GCU and The University of Phoenix
* Working Advantage - Employee perks and discounts
* Gym memberships
* Car rentals
* Flights, hotels, movies and more
* Additional language pay differential
$29k-49k yearly est. 4d ago
Support Specialist
Arizona Department of Education 4.3
Support associate job in Scottsdale, AZ
Support Specialist Type: Charter Job ID: 132064 County: East Maricopa Contact Information: BASIS Ed 7975 N Hayden Rd Scottsdale, AZ 85258 District Website Contact: Alexis Schlatter Phone: ************ Fax: District Email Job Description: BASIS Phoenix Primary is seeking qualified candidates for a Support Specialist to join our team!
Visit **************************************** to learn more about us!
The Support Specialist helps lead the efforts to build and maintain a strong, positive achievement-oriented school culture. This Support Specialist position manages the behavior programs for the school and models how to establish strong, mutually respectful relationships with students and families. This position is a visible presence in all areas of the school and is responsible for all issues relating to the well-being of the students during their time at the school.
Required Qualifications:
* Bachelors required (Masters preferred)
* 3-5 years experience in a school setting (charter or independent preferred)
* Behavior management or relevant experience preferred
Primary Responsibilities:
* Supports teachers to resolve differences in communication with parents and students
* Organizes students arrival and dismissal
* Organizes and reviews results of assessment of numeracy and reading comprehension and problem solving skills for any new student, state required assessments, Comprehensive or Curriculum Gains BASIS program
* Reviews Progress Reports, Mid-semester reports
* Organizes and executes student academic and behavior support
* Maintains student discipline and follows through with documentation
* Communicates and meets with parents regarding student performance and/or conduct
* Participates in the development of academic and student schedules
* Participates in the planning and execution of standardized assessments
* Supports teachers in building positive relationships with parents
* Participates in all faculty and staff meetings
Additional Skills and Qualifications:
* Strong belief in and adherence to the BASIS Ed model
* Relationship building skills
* Ability to effectively analyze data to improve student achievement
* Excellent oral and written communication skills
* Ability to exercise excellent judgment and decision making
* Excellent problem solving and negotiating skills
* Ability to work independently with diverse constituents while maintain high professional standards
* Exemplary organizational skills; ability to establish and manage multiple priorities; ability to work under pressure
* Outstanding attention to detail and accuracy
* Patience, flexibility and a sense of humor
Benefits and Salary:
* Salary for this position is competitive and dependent on education and experience
* BASIS Ed offers a comprehensive benefits package, including but not limited to:
* Employer paid medical and dental insurance
* Vision insurance
* PTO
* Ability to add dependents
* 401k with partial match that grows over time
* Employee Assistance Program
* Childcare Savings Opportunity (KinderCare tuition discount)
About BASIS Ed
BASIS Charter Schools embrace subject expertise and passion in the classroom!
Our teachers are part of one of the nation's most collaborative and professional learning communities. All of our schools use the acclaimed BASIS Charter School Curriculum. At the same time, our teachers are given the autonomy and academic freedom to teach in the manner that suits them. They choose how best to create dynamic lessons that foster student enthusiasm for new ideas and high-level learning. They help guide students to reach their greatest potential while preparing them for the demands of higher education, a rewarding career, and global citizenship. BASIS Charter School teachers spend their time teaching engaged students and teaming up with fellow educators -- creating an intellectual, inspiring, supportive, and Collegial school community.
NOTE: All employees of BASIS Ed are required to obtain and maintain a valid fingerprint clearance.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Notice of Non-Discrimination: In accordance with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Title II of the Americans with Disabilities Act of 1990, the Boy Scouts of America Equal Access Act and applicable state law, BASIS* does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, disability, gender identity or expression, or any other classification protected by law in any of its business activities, including its educational programs and activities which comply fully with the requirements of state and federal law and Title IX. The following person has been designated to handle inquiries regarding BASIS' non-discrimination policies: Beverly Traver, Compliance and Equity Investigator, BASIS Educational Group, LLC., 7975 N. Hayden Rd, Scottsdale, AZ 85258, **************.
* As used in this policy, the term "BASIS" refers to: BASIS Educational Group, LLC, BASIS Charter Schools, Inc., BTX Schools, Inc., BDC, A Public School, Inc., BBR Schools, Inc., and all affiliated entities.
Other:
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$31k-38k yearly est. 2d ago
Technology Support III - Production Management, Issues Management
JPMC
Support associate job in Tempe, AZ
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commerical & Investment Bank - Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job Responsibilities:
Serve as a Senior SME within the Issues Management Team
Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved
Effectively communicate root cause analysis of issues to internal and external stakeholders as directed
Builds and maintains strong relationships with JPMC business partners and technology teams to identify process improvement opportunities
Collaborates with JPMC business partners and technology teams to understand application functions and related downstream processing components
Leads and ensures assigned project activities are completed within established timelines
Required qualifications,capabilities and skills:
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Bachelor's degree or minimum 7+ years or relevant experience in performing complex research, troubleshooting, resolving and writing Advanced SQL queries
Demonstrated strong technical skills, business acumen related to data management, performing complex research and Merchant Services payments processing
Experience with SQL, Oracle Database, AWS Cloud, AWS Snowflake, Splunk, Unix and Linux Commands
Excellent communication skills, organizational, time management skills and client facing experience
Ability to work independently with minimal supervision as well as collaborate within a group
Experience with incident management, production support and problem management processes
Experience with Large Language Models (LLM) and experience in automation
Preferred qualifications, capabilities and skills:
Ability to influence and lead technical conversations with other resolver groups as directed
Executive Presence including summarizing, recommending and presenting issues as well as solutions to Senior Managers and Executive Leadership as requested
Able to influence internal stakeholders and peers and spearhead process improvement initiatives within Production Management
Collaborates with Application Management and Development teams to understand application functions and related downstream processing components
$43k-76k yearly est. Auto-Apply 42d ago
Technology Support III - Production Management, Issues Management
Jpmorganchase 4.8
Support associate job in Tempe, AZ
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commerical & Investment Bank - Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job Responsibilities:
Serve as a Senior SME within the Issues Management Team
Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved
Effectively communicate root cause analysis of issues to internal and external stakeholders as directed
Builds and maintains strong relationships with JPMC business partners and technology teams to identify process improvement opportunities
Collaborates with JPMC business partners and technology teams to understand application functions and related downstream processing components
Leads and ensures assigned project activities are completed within established timelines
Required qualifications,capabilities and skills:
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Bachelor's degree or minimum 7+ years or relevant experience in performing complex research, troubleshooting, resolving and writing Advanced SQL queries
Demonstrated strong technical skills, business acumen related to data management, performing complex research and Merchant Services payments processing
Experience with SQL, Oracle Database, AWS Cloud, AWS Snowflake, Splunk, Unix and Linux Commands
Excellent communication skills, organizational, time management skills and client facing experience
Ability to work independently with minimal supervision as well as collaborate within a group
Experience with incident management, production support and problem management processes
Experience with Large Language Models (LLM) and experience in automation
Preferred qualifications, capabilities and skills:
Ability to influence and lead technical conversations with other resolver groups as directed
Executive Presence including summarizing, recommending and presenting issues as well as solutions to Senior Managers and Executive Leadership as requested
Able to influence internal stakeholders and peers and spearhead process improvement initiatives within Production Management
Collaborates with Application Management and Development teams to understand application functions and related downstream processing components
How much does a support associate earn in Phoenix, AZ?
The average support associate in Phoenix, AZ earns between $25,000 and $77,000 annually. This compares to the national average support associate range of $26,000 to $83,000.
Average support associate salary in Phoenix, AZ
$44,000
What are the biggest employers of Support Associates in Phoenix, AZ?
The biggest employers of Support Associates in Phoenix, AZ are: