Support associate jobs in Pocatello, ID - 37 jobs

Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences. Responsible for continuous quality improvements regarding member/provider engagement and retention. Represents Member/Provider issues in areas involving member/provider impact and engagement including: Appeals and Grievances, Problem Research and Resolution, and the development/maintenance of Member/Provider Materials. **Job Duties** - Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business. Also provides product and service information, identifies opportunities to maintain and increase member/provider relationships and engagement. - Handles escalated calls on behalf of management. - Provides excellent customer service for all call center communication channels. - Accurately documents all member/provider communication - Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed. - Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations. - Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the customer's needs. - Achieves individual performance goals established for this position in the areas of call quality, attendance and scheduled adherence. - Engages and collaborates with other departments. - Demonstrates personal responsibility and accountability by taking ownership of the call/ issue and following it through to resolution, on behalf of the customer, in real time or through timely follow up with the customer. - Supports member needs for a wide variety of inquiries and assistance involving their benefits, claims, premiums, and other areas including very complex issues. Conducts initial research and works to immediately resolve issues. Appropriately escalates issues based on established risk criteria. - Supports provider needs for a wide variety of inquiries and assistance involving claims, authorizations, appeals, contracting, credentialing and other areas including the most complex issues. Conducts initial research and works to immediate resolve issues. Appropriately escalates issues based on established risk criteria. - Proficient in three or more lines of business (for example, Medicare, Medicaid, Marketplace, MMP) for members services, provider services and member retention. - Responds to incoming calls from providers on a variety of issues of varying complexity, including highly complex or executive issues. - Completes research for state, legislative or regulatory inquiries as applicable. - Gathers information to critically evaluate options, seeking alternative perspectives to identify root causes and develop solutions. - Achieves individual performance goals as it relates to call center objectives. - Proactively engages and collaborates with other departments as required. - Demonstrates personal responsibility and accountability by meeting or exceeding attendance and schedule adherence expectations. - Assists with formal training needs of other employees along with new hire or training classes as needed. - Supports provider and member needs for a wide variety of inquiries involving member eligibility, and covered benefits. - Provides inquiry assistance involving claims, authorizations, appeals, contracting, credentialing and other provider related issues. - Supports other inquiry areas including the most complex issues. - Conducts initial research and works to immediately resolve issues. - Appropriately escalates issues based on established risk criteria. - Recommends and implements programs to support member needs. - Resolves member inquiries and complaints fairly and effectively to ensure member retention. - Responds to incoming calls from members and providers. - Conducts member satisfaction assessment services and other member surveys as applicable and based on business needs - Assist other retention or inbound functions as dictated by service level requirements - Remains professional & courteous in verbal & written communications, utilizing concise & effective language at all times. **Job Qualifications** **REQUIRED EDUCATION** : Associate's Degree or equivalent combination of education and experience **REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES** : 3-5 years customer service or sales experience in a fast paced, high volume environment **PREFERRED EDUCATION** : Bachelor's Degree or equivalent combination of education and experience **PREFERRED EXPERIENCE** : 5-7 years Proficient in systems utilized: + Microsoft Office + Genesys + Salesforce + Pega + QNXT + CRM + Verint + Kronos + Microsoft Teams + Video Conferencing + CVS Caremark + Availity + Molina Provider Portal + Others as required by line of business or state **PREFERRED LICENSE, CERTIFICATION, ASSOCIATION** : Broker/Healthcare insurance licensure To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $21.65 - $34.88 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. The Clinical Support Lead is required to assist the PIP Clinical Lead in performance managing performance management advice and feedback to the Supply Chain Partners to supply a quality professional service to standards of service delivery and performance indicators consistent with contract needs. Clinical Support Leads ensure professional standards are maintained in all medical work through audit, feedback and Support. Essential Duties and Responsibilities * Jointly supporting all HPs with SDM, ensuring each HP has an appropriate support actions and clear progression path. Able to identify trends and risks from available MI. * Providing structured support for new entrants in line with business need. Providing analysis and clinical intervention to support HPs through their journey to approval. To monitor audit grade run. To complete competency assessment as needed, and to ensure all relevant dates and information are provided to audit support team to share with DWP at approval stage. * Ensuring all HPs complete required CME and mandatory training in a timely manner. * To ensure that all HPs are up to date with CPD and have a detailed understanding of any changes relating to PIPAG & DWP guidance to enable effective cascade within the HP community, and provide governance to ensure this is taking place effectively. * To ensure quality assurance for every clinical task relevant to their team - assessment, audit, SREL, advice, rework. To ensure regular checks are completed and an action plan of support implemented as needed. * To complete audit/assessment/advice as determined by the business need. * To maintain personal approval in specific discipline i.e. completing F2F assessments and audit within the required time frame. Key contacts & Relationships Internal Service Delivery Manager RSDMs/CDMs Head of PIP Clinical & Operations Audit CSLs Trainers External Stakeholder meetings as required Engagement with DWP as and when required Qualifications & Experience Essential Qualified health professional (nurse, occupational therapist, physiotherapist, paramedic) Competent Disability Analyst Worked as a competent health professional for a minimum of 1 year Approval and consistent performance in key PIP tasks Able to deliver productivity and quality standards agreed between the Maximus and the Department Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus Creating and executing action plans to drive performance improvement Able to coach and inspire HPs Able to build strong working relationships, influencing and empowering others to make pro-active decisions Enjoy working on practical and technical tasks, investigating or observing situations to identify and implement solutions Performance driven with strong performance management to drive continuous improvement Display confidence and a calm and steady presence to effectively manages difficult situations Desirable Experience in a supervisory or leadership role with strong performance focus Experience of working within a multidisciplinary team and build positive working relationships with both clinical, operational and support services Individual Competencies Essential Able to collate trends and analyse MI to create and action relevant support plans. To be able to respond proactively to devise solutions at a team level to support performance of the contract. Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct Complies with all applicable continuous professional development requirements Able to effectively develop and support HPs to improve maintain performance standards Able to ensure that professional practice standards and "best practice" are maintained in all areas of work Flexible and adaptable Able to understand and respond proactively to changing customer needs Able to collaborate effectively with wide variety of needs to drive a performance culture Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences Able to drive innovation, and identify ideas and solutions to benefit the wider business Travel Requirements As required throughout region EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 42,500.00 Maximum Salary £ 42,500.00

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job Description Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Habilitative Skills Paraprofessional/Technician/Specialists JobID: 6414 Support Staff/Habilitative Skills Technician Additional Information: Show/Hide HABILITATIVE SKILLS PARAPROFESSIONAL POSTING DATE: August 19, 2025 CLOSING DATE: For best consideration please apply by August 26, 2025. However, position will be open until filled. ADDITIONAL INFO: Seven (7) hours per day. DAYS: Nine month employment. SALARY SCHEDULE: Rate of pay will be $16.78 per hour. START DATE: Beginning of the 2025-26 school year. JOB SUMMARY: The principle function of an employee in this class is to provide assistance to special education students who are requiring significant and regular personal care, behavior interventions, functional life skills acquisition, and functional academics. The position assists in the implementation of a student's Individual Education Plan (IEP). The position works with students who have more severe physical, emotional, and/or learning disabilities. The work is performed under the supervision of a special education teacher, classroom teacher, and the building Principal. The principle duties of this position are performed in a classroom environment and may include exposure to body fluids and some personal injury risk from student behaviors. Candidates will be billing Medicaid and attending a yearly training provided by Pocatello/Chubbuck School District Number 25. Pocatello/Chubbuck School District employees in this classification must exhibit the following qualities: * The ability to work with students with emotional, physical, and mental disabilities, ability to support students one on one and small group situations. * Demonstrated knowledge of effective behavioral methods. * Ability to maintain a positive learning environment. * Excellent organization skills. * Excellent interpersonal and communication skills. * Able to work under deadlines. * Maintain confidentiality of staff and students. * Ability to lift up to fifty pounds and push and pull up to one hundred pounds. * Have a growth mindset and not be threatened by constructive feedback. JOB QUALIFICATIONS: Must be highly qualified. Requires a high school diploma or equivalent AND successful completion of a minimum of 32 academic core college semester credits that will lead to a Bachelors Degree OR must pass the ETS Paraprofessional Praxis Assessment Test. COPY OF TRANSCRIPTS MUST BE UPLOADED WITH THE APPLICATION. Candidate will be placed on Level 5 of the salary schedule. EMPLOYMENT INFORMATION: School District employees that are interested must apply through the District on-line application system, AppliTracks, internal applications. If not employed in a paraprofessional position, transcripts must accompany the application. Applicants that are not currently employed with the District will need to complete the external application. BENEFITS INFO: Medical, Dental, Vision, Life Insurance and Public Employees Retirement are available to Classified employees who work at least half time (20 hours per week) or more in a regular position and to Certified employees with a .50 FTE or greater contract. There are no benefits for part time (3.5 hour) Instructional Paraprofessionals.

Full-time, Part-time Description Title: Youth Support Specialist Purpose: Utilize your training, lived experience and experiential knowledge to mentor, guide and coach members as he/she works to achieve self-identified recovery and resiliency goals. Qualifications: Must be at least 18 years or older. It is preferred that the specialist be at least 21. High School education Has had lived experience with SED or SED co-occurring with substance use disorder as a youth (standalone SUD lived experience is not eligible). Has been in recovery for a minimum of 1 year. Has an active Peer Support Specialist certification. Has completed the required Magellan Idaho Youth Support Endorsement training. Department: Community Work Supervised by: Team Leader/Program Director/Clinical Supervisor Positions supervised: None Location: Client home, designated office space and/or community locations Requirements Job functions, responsibilities and authority: Model recovery and share their stories of lived experience to connect and engage youth in the recovery process. Youth Support is directed by the youth participating in services and aligns with the specific hopes, goals, strengths and needs of the youth. Youth Support Specialists are trauma-informed and use a strength-based framework that emphasizes physical, psychological and emotional safety. Support and educate the youth on navigating behavioral health systems. Helps the youth to develop a network of support. Empowers the youth to develop skills to improve their overall functioning and quality of life. All services are provided in a manner that is strength-based, culturally competent and responsive to each member's individual psychosocial, developmental, and treatment care needs. Collaborate with the youth and any other individual selected by the youth to create an individualized recovery plan that reflects the member's needs and preferences. As a minimum, the YSS will collaborate with the member to formally review the recovery plan every 90 calendar days. However, revisions to the recovery plan will be make whenever there are significant changes in the member's condition, needs, or preferences. Complete accurate progress notes documenting all YSS interventions. Submit all progress notes, reviews and treatment plans from the previous week Sunday by midnight, along with timesheets and weekly hours forms. Note corrections are due Tuesday at noon. Reviews and recovery plans corrections are due Thursday at noon. Allow new employees the opportunity to shadow you while providing direct service as a training tool. Any other tasks as assigned Attend weekly meetings as assigned Comply with any supervision requirements as needed and outlined in Policies and Procedures. Report accusations of abuse as outlined in Policies and Procedures #320. Maintain all required documentation for employee file including any certificate requirements and a current enhanced background check Salary Range: $17/hr-$21/hr Salary Description $17-$21/hr

Booth Management Consulting LLC (BMC) is a diverse CPA firm that provides accounting, auditing, and management consulting services to public and private clients nationwide. Our employee-friendly company environment emphasizes quality of life, initiative, creativity, strong work ethics, and loyalty. We seek qualified, motivated, and progressive individuals to join our team as Legal Support Specialists at Levels I, II, or III. Position Summary These positions will support the U.S. Department of Energy, Idaho Operations Office (DOE-ID), in collaboration with the Office of Nuclear Energy (NE) programs and other Department of Energy offices, by providing a wide range of professional administrative and legal support. Key Responsibilities Level I Maintaining legal files and records. Preparing basic legal correspondence. Assisting with meeting logistics. Performing quality checks on project content. Experience & Qualifications: High School Diploma or GED 1-year relevant experience. Some college coursework in legal studies or a related field is desirable. Basic understanding of legal office procedures. Strong organizational skills and attention to detail. Proficient in Microsoft Office Suite (Word, Outlook). Level II Assisting attorneys with case preparation, managing exhibits, and files. Drafting routine legal documents and correspondence. Assisting with data compilation and analysis for litigation. Providing general administrative assistance to the legal team. Experience & Qualifications Associate's degree in Legal Studies, Paralegal Studies, or a related field. 3 years relevant experience or High School Diploma plus, 5 years relevant experience (equivalency). Professional certification (e.g., Paralegal Certificate) is preferred. Proficiency in legal research methods. Working knowledge of federal legal processes and administrative procedures. Strong written and verbal communication skills. Experience with legal document management and filing systems. Proficient in Microsoft Office Suite. Level III Assisting attorneys in complex case evaluation, development, and litigation. Preparing and reviewing a wide array of legal documents. Conducting detailed legal research and data analysis. Assisting with the intern program. Managing ethics records and financial disclosure reporting. May act as a backup for OCC counsel at personal security hearings. Experience & Qualifications Bachelor's Degree in Legal Studies, Paralegal Studies, Business Administration, or a related field. 5 years relevant experience or an Associate's Degree plus 7 years relevant experience; OR 9 years relevant experience (equivalency). Professional certification (e.g., Paralegal Certificate) from an ABA-approved program is highly desirable. Expert proficiency in legal research tools (e.g., Westlaw, LexisNexis). Advanced knowledge of federal legal processes, administrative law, and regulatory compliance (e.g., FOIA/PA, OGE Form 450). Exceptional written and verbal communication skills. Demonstrated ability to manage complex legal documentation and case files. Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). *Experience working in a DOE environment is preferred. BMC is an equal employment opportunity (EEO)/affirmative action (AA) employer that is committed to providing a workplace that is free from discrimination based on race, color, ethnicity, religion, sex, national origin, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, pregnancy, genetic information or any other status protected by applicable federal, state, local or international law. These protections also extend to applicants.

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

The primary focus of a Business Development Support Representative (BDSR) is to support the Field Service Manager, Area Sales Manager, and sales staff. Handle add-on customer quotes, prospects for Business, especially in the arena of Mobile Up-fitting needs, and additional step throughout the process. The work environment is fast paced, requiring excellent customer service skills and the ability to handle multiple projects simultaneously where accuracy and attention to detail is critical. Supervisory Responsibilities: N/A Essential Duties and Responsibilities: Generate outbound business development sales calls to prospective customers Identify and resolve problems in a timely manner Answer any inbound Sales call and assist customers with their needs Manage orders with correct pricing and product availability Initiate sales and provide customers with quotes, offers new customers credit terms, and is the liaison between customers and company credit departments and sales teams Attends new product training as needed Develop and implement plans and strategies for quickly developing their Sales territory Articulate the value proposition of our products and services to convert prospects to customers Proven success in ability to close new business An understanding of radio concepts and a moderate understanding of general wireless technology Occasionally travel with other Sales Representatives on Sales calls Other duties as assigned Qualifications Required Experience: Business to business sales experience 1-2 years inside sales, customer service, telemarketing, or phone support experience Experience using Outlook, Excel, data base software, NetSuite is preferred Experience selling product or service over the phone Past experience in selling technical products is a plus Education and/or Experience: One year certificate from college or technical school in sales/communication technology; or one to two years related experience and/or training; or equivalent combination of education and experience.

Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences. Responsible for continuous quality improvements regarding member/provider engagement and retention. Represents Member/Provider issues in areas involving member/provider impact and engagement including: Appeals and Grievances, Problem Research and Resolution, and the development/maintenance of Member/Provider Materials. Job Duties * Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business. Also provides product and service information, identifies opportunities to maintain and increase member/provider relationships and engagement. * Handles escalated calls on behalf of management. * Provides excellent customer service for all call center communication channels. * Accurately documents all member/provider communication * Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed. * Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations. * Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the customer's needs. * Achieves individual performance goals established for this position in the areas of call quality, attendance and scheduled adherence. * Engages and collaborates with other departments. * Demonstrates personal responsibility and accountability by taking ownership of the call/ issue and following it through to resolution, on behalf of the customer, in real time or through timely follow up with the customer. * Supports member needs for a wide variety of inquiries and assistance involving their benefits, claims, premiums, and other areas including very complex issues. Conducts initial research and works to immediately resolve issues. Appropriately escalates issues based on established risk criteria. * Supports provider needs for a wide variety of inquiries and assistance involving claims, authorizations, appeals, contracting, credentialing and other areas including the most complex issues. Conducts initial research and works to immediate resolve issues. Appropriately escalates issues based on established risk criteria. * Proficient in three or more lines of business (for example, Medicare, Medicaid, Marketplace, MMP) for members services, provider services and member retention. * Responds to incoming calls from providers on a variety of issues of varying complexity, including highly complex or executive issues. * Completes research for state, legislative or regulatory inquiries as applicable. * Gathers information to critically evaluate options, seeking alternative perspectives to identify root causes and develop solutions. * Achieves individual performance goals as it relates to call center objectives. * Proactively engages and collaborates with other departments as required. * Demonstrates personal responsibility and accountability by meeting or exceeding attendance and schedule adherence expectations. * Assists with formal training needs of other employees along with new hire or training classes as needed. * Supports provider and member needs for a wide variety of inquiries involving member eligibility, and covered benefits. * Provides inquiry assistance involving claims, authorizations, appeals, contracting, credentialing and other provider related issues. * Supports other inquiry areas including the most complex issues. * Conducts initial research and works to immediately resolve issues. * Appropriately escalates issues based on established risk criteria. * Recommends and implements programs to support member needs. * Resolves member inquiries and complaints fairly and effectively to ensure member retention. * Responds to incoming calls from members and providers. * Conducts member satisfaction assessment services and other member surveys as applicable and based on business needs * Assist other retention or inbound functions as dictated by service level requirements * Remains professional & courteous in verbal & written communications, utilizing concise & effective language at all times. Job Qualifications REQUIRED EDUCATION: Associate's Degree or equivalent combination of education and experience REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES: 3-5 years customer service or sales experience in a fast paced, high volume environment PREFERRED EDUCATION: Bachelor's Degree or equivalent combination of education and experience PREFERRED EXPERIENCE: 5-7 years Proficient in systems utilized: * Microsoft Office * Genesys * Salesforce * Pega * QNXT * CRM * Verint * Kronos * Microsoft Teams * Video Conferencing * CVS Caremark * Availity * Molina Provider Portal * Others as required by line of business or state PREFERRED LICENSE, CERTIFICATION, ASSOCIATION: Broker/Healthcare insurance licensure To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $21.65 - $34.88 / HOURLY * Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. About Us Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Booth Management Consulting LLC (BMC) is a diverse CPA firm that provides accounting, auditing, and management consulting services to public and private clients nationwide. Our employee-friendly company environment emphasizes quality of life, initiative, creativity, strong work ethics, and loyalty. We seek qualified, motivated, and progressive individuals to join our team as a Contract Management Support Specialist. Position Summary This position will support the U.S. Department of Energy, Idaho Operations Office (DOE-ID), in collaboration with the Office of Nuclear Energy (NE) programs and other Department of Energy offices, providing specialized administrative and technical support to the Contracting Officers (COs) and other contract management personnel. Key Responsibilities Preparing, routing, and distributing contract-related correspondence. Maintaining contract modification records. Preparing various reports for managers. Assisting with annual financial assistance awards and providing IDMS support. Experience & Qualifications Bachelor's Degree in Business Administration, Finance, Supply Chain Management, or a related field, or an Associate's Degree plus 5 years relevant experience; OR 7 years relevant experience. Three (3) years of relevant experience in a government capacity. Strong understanding of federal contracting processes and FAR principles (especially Parts 4, 13, 15, 16). Excellent organizational and document management skills. Proficient in Microsoft Office Suite and federal acquisition systems (e.g., IDMS, STARS). Experience working in a DOE environment is preferred. BMC is an equal employment opportunity (EEO)/affirmative action (AA) employer that is committed to providing a workplace that is free from discrimination based on race, color, ethnicity, religion, sex, national origin, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, pregnancy, genetic information or any other status protected by applicable federal, state, local or international law. These protections also extend to applicants.

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job DescriptionDescription: Title: Youth Support Specialist Purpose: Utilize your training, lived experience and experiential knowledge to mentor, guide and coach members as he/she works to achieve self-identified recovery and resiliency goals. Qualifications: Must be at least 18 years or older. It is preferred that the specialist be at least 21. High School education Has had lived experience with SED or SED co-occurring with substance use disorder as a youth (standalone SUD lived experience is not eligible). Has been in recovery for a minimum of 1 year. Has an active Peer Support Specialist certification. Has completed the required Magellan Idaho Youth Support Endorsement training. Department: Community Work Supervised by: Team Leader/Program Director/Clinical Supervisor Positions supervised: None Location: Client home, designated office space and/or community locations Requirements: Job functions, responsibilities and authority: Model recovery and share their stories of lived experience to connect and engage youth in the recovery process. Youth Support is directed by the youth participating in services and aligns with the specific hopes, goals, strengths and needs of the youth. Youth Support Specialists are trauma-informed and use a strength-based framework that emphasizes physical, psychological and emotional safety. Support and educate the youth on navigating behavioral health systems. Helps the youth to develop a network of support. Empowers the youth to develop skills to improve their overall functioning and quality of life. All services are provided in a manner that is strength-based, culturally competent and responsive to each member's individual psychosocial, developmental, and treatment care needs. Collaborate with the youth and any other individual selected by the youth to create an individualized recovery plan that reflects the member's needs and preferences. As a minimum, the YSS will collaborate with the member to formally review the recovery plan every 90 calendar days. However, revisions to the recovery plan will be make whenever there are significant changes in the member's condition, needs, or preferences. Complete accurate progress notes documenting all YSS interventions. Submit all progress notes, reviews and treatment plans from the previous week Sunday by midnight, along with timesheets and weekly hours forms. Note corrections are due Tuesday at noon. Reviews and recovery plans corrections are due Thursday at noon. Allow new employees the opportunity to shadow you while providing direct service as a training tool. Any other tasks as assigned Attend weekly meetings as assigned Comply with any supervision requirements as needed and outlined in Policies and Procedures. Report accusations of abuse as outlined in Policies and Procedures #320. Maintain all required documentation for employee file including any certificate requirements and a current enhanced background check Salary Range: $17/hr-$21/hr

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.