Support Associate Jobs in Roselle, NJ

This position is opened by Kainjoo, a global consulting firm active in regulated industries and serving Leaf Haus, one of the fastest growing Cannabis brands in the NJ state and looking to go Multi-State. Generating growth and visibility using data-driven customer engagement tactics As a Brand-Tech Specialist, you will create and execute emotional marketing campaigns that connect with our target audience on a deeper level and drive brand loyalty. This includes developing messaging and content that resonates with customers on an emotional level and implementing tactics such as storytelling, personalization, and experiential marketing to create a more meaningful and immersive brand experience. You should have a strong understanding of consumer psychology and be able to use data and insights to inform your approach to emotional marketing. Additionally, it would be best if you were skilled at using a variety of digital and traditional marketing channels to reach and engage customers and be able to measure the success of your campaigns through analytics and customer feedback. Strong creative thinking, excellent communication skills, and a passion for understanding and connecting with customers emotionally are essential for this role. Adoption and scalability of emerging technologies and channels You set in place and integrate campaigns and brand elements into various channels, leveraging tech to scale the impact of our customer's campaigns but also injecting data-driven services into the mix of brands and products. As a product owner, you will use the feedback loop generated by data to feed the various strategies and tactics in your growth flywheel. You leverage existing tools and can scale them across a portfolio or markets. Sustaining the expression of brands throughout channels As a Brand Tech Specialist, you will develop and implement creative branding strategies for our customers. This includes working closely with cross-functional teams to identify opportunities for brand growth and development and creating and executing branding campaigns aligning with our customer's vision and mission. You should have a strong understanding of brand management principles and be able to effectively communicate our brand's value to internal and external stakeholders. Additionally, you will be responsible for maintaining and updating these brand guidelines and staying up-to-date on industry trends and best practices in branding. A strong sense of creativity, attention to detail, and excellent project management skills are essential for success in this role. Personality Curious, with a go-ahead attitude, you like business challenges and organise your activities efficiently. High energy, self-motivation and integrity Ability to work in a fast-changing and multicultural environment Flexibility and ability to work under pressure Excellent communication, analytical and presentation skills Strong negotiation and influencing skills New technologies & channels and the web culture attract you, and you keep yourself aware on the latest trends in this field. Experience Min. 5 years confirmed experience for a brand in a marketing or commercial position Marketing, Digital or Multichannel project management experience is a plus Experience in reporting data using online tools such as CRM or ERP, or BI solutions (e.g. Google Data Studio or PowerBI) Google Apps (Drive, Gmail, Calendar…) experience is a plus Web-savvy Education MBA or Master's degree in Marketing/Communications Double competencies in a life sciences field are a plus Fluent English (written/oral) German or French are a plus A minimum of Web/IT background is appreciated Kaizen/6sigma/Scrum/PMP certifications are a plus

Role - Desktop Support Full Time Opportunity Note - Candidate with exp. in Banking domain is must. Provide desk side support to various business lines/departments. Responsible for end user hardware/software installation, troubleshooting and maintenance. Responsible for end user hardware/software procurement, inventory, and allocation management Responsible for coordination with other service teams for incident resolution and request provisioning 2nd\3rd line desktop support experience Outstanding customer service Outstanding presentation & communication Strong Microsoft Windows o\s experience - Especially for Windows 10 and windows 11 Fault analysis for Microsoft Office 365 Suite 2nd line fault analysis and experience of Outlook/Exchange online Mobile device Support Experience of supporting VPN and remote connection tools, in relation to Broadband technologies. Experience providing remote fault analysis, via verbal communication and IT remote control tools. Active Directory user account administration experience. Regards, Mohamed Anas *************************

U.S. Retirement & Benefits Partners is a leading independent national financial services firm specializing in employee benefit and employer-sponsored retirement plans for public school, government, corporate, and non-profit employers. The business was formed in 2008 and today is one of the largest independent specialists serving over two million participants nationally in the K-12 market. To learn more about our company, please visit our websites: ******************** The Technology Systems Analyst is responsible for providing technical expertise and support for Microsoft 365 applications, as well as assisting end users with their technology needs. This role involves analyzing system requirements, resolving technical issues, and ensuring seamless integration of technology solutions to enhance organizational efficiency. Key Responsibilities: Manage and maintain Microsoft 365 applications including Exchange Online, SharePoint, OneDrive, Teams, and other related services. Other Third Party product administration such as OpenText, CheckPoint, others as identified and needed. Provide end-user support and troubleshooting for hardware, software, and connectivity issues, ensuring timely resolution of technical problems. Analyze and assess the organization's technology needs, recommend improvements, and implement solutions to enhance operational efficiency. Develop and conduct training sessions for end users on Microsoft 365 applications and other technology tools. Create and maintain documentation for system configurations, procedures, and troubleshooting guides. Work closely with other IT team members to ensure the effective integration and functioning of technology systems across the organization. Ensure that all technology systems are secure and compliant with organizational policies and industry standards. Duties will also include supporting Corporate End Users via phone, email and our Service Management System via Requests, Changes and Incidents. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. A combination of Experience, Education and Certifications will be considered. Minimum of 3 years of experience in a technology support role with a strong emphasis on Microsoft 365 administration. In-depth knowledge of Microsoft 365 applications and services, troubleshooting techniques, and system analysis. Familiarity with Windows operating systems, networking, and IT security principles. Excellent problem-solving abilities, strong communication skills (verbal and written), and a customer-focused approach to support. Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert, or similar are preferred. Additional Information: This position may require occasional after-hours support and on-call duties. Travel may be required to various office locations for on-site support and training. Please submit your resume and a cover letter outlining your qualifications and experience related to this position. Only shortlisted candidates will be contacted for an interview.

The Cantor Equities Technology Trade Desk Support team is responsible for supporting various equity products and processes which require specialized handling and skills. The role focuses on applying in depth product knowledge to introduce new products, technology, or processes, while maintaining strong working relationships with the Trading Desk, Middle Office / Trade Operations, Risk, Compliance, and other stakeholder groups. Core Responsibilities 1. Business Support, Strategy, Prioritization, and Implementation: Provide support to Fidessa and various equity products / internal developed applications to the Cantor Equities business. Monitor and ensure the timeliness of trade bookings and matching to minimize trading/operational and settlement risks. Responsible for the timely resolution of all breaks between front and back-off trade capture systems. Collaborate with the development team and assist with the developing of solutions and make recommendations that align with business strategy and stakeholder needs. 2. Performance Monitoring & Issue Resolution: Monitor, track, and evaluate performance metrics/dashboards, identifying and addressing any issues proactively. Analyze trade related issues, offering insights and recommendations for improvement while ensuring alignment with industry standards and compliance. 3. Reporting & Data Analysis: Gather and format data into both regular and ad-hoc reports and dashboards to provide actionable insights to stakeholders. Use JIRA to track requests and issues and Confluence to document procedures and processes 4. Change Management & Process Optimization: Participate in change management initiatives of varying scope and complexity. Conduct impact analyses, assessments and raise incident reports when an issue arises. Follow through on post-mortem report when an incident occurs. 5. Stakeholder Engagement: Communicate with vendors, customers, and external stakeholders to ensure timely and effective service delivery. Develop and maintain strong relationships with internal teams and external stakeholders to execute work and fulfill service delivery expectations. 6. Issue Escalation & Resolution: Resolve trade-related issues directly with clients or escalate when necessary to ensure timely resolution. Engage and escalate issues to senior management and raise incidents to the internal teams Qualifications 1. Experience: 5+ years of experience in cash equity trade desk support. Middle Office / trade processing and/or operations experience is a plus. Strong understanding of equity business products, services, processes, and controls. Experience working with relevant systems and technology platforms in equity trade desk environments. 2. Technical Skills: Proficient with MS Office, SQL, scripting languages and FIX Protocol a plus Knowledge of regulatory requirements in equity trading and risk management. Solid understanding of middle office / trade processing and/or operations experience Solid experience with following systems: Fidessa and/or other OMS/EMS, Fix Connectivity Ability to analyze data, identify trends, and provide actionable insights. 3. Other Skills: Strong verbal and written communication skills. Exceptional customer service and collaboration skills. Ability to multi-task and work effectively in a fast-paced environment. Strong problem-solving, analytical, and decision-making abilities. Understanding of risk and compliance regulations in equity trading. Comfortable working in both business-as-usual and rapidly changing environments. The expected base salary for this position ranges from $125,000 to $175,000. The actual base salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation including discretionary bonuses and other short- and long-term incentives (e.g., deferred cash, equity, etc.).

As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: • Provide customer facing end-user support that includes: · Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. · Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc. · Perform onsite updates, Configuration changes, or Software installations. · Provide onsite technical assistance to End Users. · Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. • Provide On-call support if required outside business hours on a rotational basis · Provide Hand and Feet support for network data and voice devices Desired Qualifications: • BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience: • One to three years of experience in service delivery and End user hardware and software Configuration troubleshooting. • Experience with various desktop systems, operating systems, and diverse technical environments. • Excellent customer service orientation and verbal communication skills. • Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices. • Ability to install software for and troubleshoot a wide range of applications. • Analytical thinking and problem-solving ability. • CompTIA A+ certification or equivalent certification • Provide assistance for network relates issues • Should be able to lift weight up to 30 lbs at waist level.

Specific Gravity Group, Inc. (SpecGravity) works exclusively with multiunit hospitality and retail brands globally, and is currently hiring for an On-Site Pro AV Support person to join our team in New York City, with experience specifically in supporting technology within Hospitality (Fast Casual, Full Serve, Quick Server, etc.) organizations. *This role is part time, as needed, with possible opportunity for full time. There are various shifts available. Typical Part-Time work days and times are Wednesday - Sunday 4pm - 11pm, Full-Time work days and times are Monday - Friday 9am - 6pm, and As-Needed is a set schedule as well as opportunity for picking up on call shifts* We're looking for an individual to join the team, with a specific concentration on Hospitality Pro Audio / Pro AV Administration, with a specialty in Pro Audio Visual setup and configuration. This is the perfect role for someone with a background in supporting the Hospitality or Retail Pro Audio Visual in a brand, looking to work freely and collaboratively with a team and client. This individual will work one on one with clients and end users, and make impactful decisions on a regular basis, and have the opportunity to engage in short and long term projects. The environment is a Crestron environment with QSC networked amps, DSPs, and Cores. With clients in New York, this position's responsibilities can vary, but will encompass various areas of Pro Live Audio / Pro AV, and have opportunity to expand to network and system administration. Responsibilities: Provide onsite support for various client AV systems (digital menu boards, live audio, AV, Network, Crestron, etc.); Setup and Breakdown of AV and related hardware; Review of existing hardware and configurations, and make recommendations for improvements, implementing recommendations once approved; Cleanup of existing IDF and MDFs, improving labeling, documentation, and organization; Troubleshooting hardware and software AV issues as needed, documenting fixes and implementing permanent solutions; Adhere to and/or create IT AV processes and SOP's; Manage, maintain, troubleshoot and support Pro AV hardware and software, and other related peripherals in client environment; Requirements: 4 years experience in a technical support role providing service desk AV support troubleshooting Hospitality or Retail end-user issues with hardware and software; Experience with Pro AV Audio hardware and software design, installation, support, and maintenance; Extensive experience with networked Pro Audio hardware configurations, including Amps, DSPs, and Cores; Experience managing, configuring, and supporting Crestron software; Excellent time management, communication, and customer service skills; Ability to act independently, taking total ownership and initiative in a customer environment, as well as the ability to engage and collaborate with other IT Service and support teams to find and implement resolutions; Impeccable attention to detail; Highly organized with the utilization of tickets and workflow process; Experience with Concert Live Audio Support and third party integrations into larger systems (ie. DJ connectivity to house audio system) Preferred Experience: Experience working with Hospitality end users; Specific Gravity Group focuses on providing fully managed technology operations and infrastructure support for emerging brands without an IT department, and a co-managed option for brands with a small or single person IT department in need of extra support. SpecGravity works with Hospitality and Retail brands of all sizes, typically with a 30 location minimum with no maximum number of locations. SpecGravity has proven experience tackling complex NSO (New Store Opening), Rollouts, Field Support, Cybersecurity, and General IT Support nationally, and is seeking a Hospitality Technology Infrastructure Support Engineer to join the team and continue its track record of excellence as it grows and expands.

Hiring a desktop/end user support associate onsite in Midtown NYC. Role: Tier 1 End User Support Technician Pay rate: $20-28 depending on experience level Duration: long term to permanent role Start Date: early December Requirements: Proven experience in a technical support role, preferably in a Tier 1 capacity. Proficiency in both Windows and Mac operating systems. Strong knowledge of Microsoft Office 365 applications. Excellent communication and interpersonal skills. Plusses: Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional are a plus. Overview: We are seeking a skilled and customer-focused Tier 1 End User Support Specialist to join our team. If you have a passion for technology and a knack for problem-solving, we want to hear from you! Responsibilities: Provide Tier 1 technical support to end users for Windows and Mac operating systems. Troubleshoot and resolve issues related to Microsoft Office 365 applications, including Outlook, Word, Excel, and Teams. Assist C-Suite executives with technical issues, ensuring a high level of professionalism and confidentiality. Respond to support tickets, phone calls, and emails in a timely and efficient manner. Document and track issues, resolutions, and escalate complex problems to higher-level support when necessary. Perform software installations, updates, and configurations. Maintain and manage user accounts and permissions. Provide basic network support and troubleshooting.

• Experience of handling L3 Production Incidents. • Hands-on development experience in C++ with Linux, Visual C++, Oracle backend and messaging services middleware. • Flexible to work with virtual teams and matrix organizations.

We are looking for an Application Support Analyst to join the Foreign Exchange and Rates (FIC/GBTO) team, focusing on Front Office e-trading and trade capture for financial products including Emerging Markets, Cash Rates, Fixed Income, Credit, and Derivatives. This role involves collaborating closely with traders, sales teams, and business analysts, offering support and troubleshooting for trading and risk management technologies. Key Responsibilities: Support and resolve functional and technical issues related to financial trading systems, working in a multi-regional environment. Communicate and manage incidents with traders, sales, and operations staff. Collaborate with global teams (in Paris, New York, Montreal, London, and Asia) on release management and application support. Document system requirements, support processes, and provide functional and technical expertise for quality solutions. Ensure timely issue resolution and efficient communication with stakeholders. Skills & Experience: Strong understanding of Risk Calculation, Derivatives Pricing, and financial regulations (e.g., Dodd-Frank, FINRA). Experience with Fixed Income products and financial trading systems. Strong problem-solving, communication, and multi-tasking abilities. Proficient in SQL, databases (Oracle, SQL Server, Sybase), and familiar with Windows/Unix environments. Experience with Middleware tools (e.g., Tibco, FIX) and Agile development (Jira, GIT). Previous experience supporting traders and sales in a financial institution. Desired: Knowledge of Interest Rate Derivatives and advanced trading techniques. Technical skills in scheduling tools (Autosys, Crontab), networking, and financial services. BS in Computer Science (or equivalent); Finance degree and ITIL certification are a plus. The role requires strong communication and interpersonal skills to interact with stakeholders at various levels, ensuring effective support and problem resolution in a fast-paced environment.

Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Other duties as assigned by the Level 2 Support Manager Windows / MAC Support Resolve Hardware / Software issues Experience with VPN, Soft Phones, Remote Desktop, VDI Asset Tracking / Inventory Management Strong Communications Skills

Client: Tech Company Role: IT Infrastructure Specialist Start: ASAP Duration: 2 weeks w/potential for extension and conversion Our client, a Tech Company, is seeking an Information Technology Infrastructure Specialist to start ASAP in their NYC studio. The ideal candidate will have 5+ years experience as an IT Technician, specifically working with setting up computer server racks infrastructure and networking. In this role you will install, configure, and maintain hardware and software from scratch. Please note this is a fully onsite role, 40 hours a week, for about two weeks. Rate is $600 a day. There is also potential for extension and conversion.

Our client offers specialized solutions for complex, high-stakes challenges across various industries, delivering strategic, practical, and tailored expertise across numerous fields. They are looking for an Executive Support Specialist who will deliver personalized, high-level technical assistance to executives and key users, ensuring smooth operations and a top-tier support experience. This is an onsite position based in New York City, NY. Executive Support Specialist's Responsibilities and Duties Serve as a client-facing support engineer for executive users, ensuring a seamless, high-quality experience. Provide hands-on desktop support for both Windows and Mac environments, resolving technical issues quickly and effectively. Utilize solid expertise in A/V and collaboration tools, including MS Teams, Zoom, Google Meets, and WebEx, to support and optimize virtual meetings and communication needs. Work with Cisco hardware, including TVs, screens, and panels, for both installation and troubleshooting as needed. Executive Support Specialist's Qualifications and Skills Proven experience in executive support, white glove support, or similar client-facing roles. Proficiency in Windows and Mac desktop environments. Advanced knowledge of A/V and collaboration tools (MS Teams, Zoom, Google Meets, WebEx). Experience with Cisco products, specifically hardware setups like TVs, screens, and control panels. Excellent communication and problem-solving skills, with a customer-centric approach. RightClick is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.

10am - 6pm The Specialist, Computer Support, provides technology support to all users in the firm. Essential Duties and Responsibilities Typical responsibilities include, but are not limited to, the following: Respond to, research, and resolve user inquiries for first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner Maintain effective communication and follow-up with assigned floors Interface and maintain effective communication with other Support, Training, and Information Systems staff Escalate problems to appropriate individual(s) based on established guidelines and procedures Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users Attend Computer Support Weekly Education Sessions, and provide presentations as needed for specific topics Attend ongoing training programs to keep technical skills sharp Take ownership and follow up on tickets escalated to other groups to ensure resolution and user satisfaction Recommend improved Support methods aimed at increasing Support's efficiency and productivity Participate in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing, solicitation of user feedback and compilation of same, training, support, monitoring, etc. Demonstrate willingness to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed Write instructional documentation associated with the firm's technology Provide weekly activity report to Manager, Computer Support Qualifications/Position Requirements Strong technical skills in Microsoft Office 2016 and Outlook 2016, Windows 10, Ivanti SM, MS Edge, Adobe Acrobat, Mobile Iron, iOS devices, Accellion ChangePro, DocXTools, Citrix. Duo Mobile, iManage DeskSite, WebEx, Lenovo laptops, Dell desktops and laptops, and printers Remote office location support experience a plus Receptive and willing to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed Strong analytic skills, outstanding customer service skills and be detail-oriented A disciplined self-starter who is resourceful, reliable and trustworthy is needed Ability to manage a varied workload and meet deadlines Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude Excellent written and verbal communication skills Education and/or Experience Bachelor's degree required 2-3 years Support experience in a large law firm or professional services environment

SAAS Technology company based in Union Square NYC is looking for a MAC Support Specialist. Responsibilities Manages relationships with staff and third party vendors while acting as point of escalation for support and major incidents, working with staff and applicable vendors to resolve complex technical issues. Creates IT workflows and processes that service internal customers while establishing and maintaining KPIs and KRIs to identify service improvements and efficiency opportunities. Qualifications Minimum of 2 years of related IT experience. Excellent communication and collaboration to support end-users in a hybrid work environment. Experience with Google Workplace, JAMF, Apple Business Manager, ticketing systems (Shortcut or similar) and communication platforms (Google Meet, Zoom, Slack, etc.). Thorough knowledge of MAC and Windows operating systems, Active Directory, Identity and Access Management, Google SSO and ticketing systems.

Our client, a global law firm, is seeking an experienced IT Trainer and Desktop Support Analyst to join their team! This position is 5 days on-site in their beautiful Midtown Manhattan office! * Job Responsibilities: Create and deliver IT training programs on various software, systems, and security protocols for staff Lead one-on-one and group training sessions with new hires that focus on firm-specific tools Create and maintain training documentation and resources Assess needs and update curriculum as new technology rollouts and upgrades occur Organize refresher training sessions for all staff Provide technical support to staff on-site and remotely (desktop systems, hardware, and software issues) Troubleshoot, diagnose, and resolve technical issues Ensure optimal performance and availability of firm-specific systems Manage user accounts, passwords, and security permissions within the firm's IT systems Work with third-party vendors when necessary to escalate technical issues Maintain records of technology-support requests and tickets Salary Range: $90,000 - $130,000 based on experience Firm offers a full suite of benefits including Skills and Qualifications 5+ years of IT training experience (including leading group training and creating documents and resources) Experience in a mid to large sized law firm Bachelor's degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience Proficient in iManage, Work10, 3E Elite, Intapp, Windows OS, Microsoft Office Suite, and other desktop applications Experience with IT ticketing systems Experience with Intune Device Management platforms Familiarity with Active Director, Office 365 administration, and network troubleshooting Knowledge of ITIL practices and service management frameworks Flexibility to work outside of standard office hours on occasion Excellent written and verbal communication skills * * * Salary Range: $90,000 - $130,000 based on experience Gainor provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.

IT/CADD Technician Department: CADD Description: H&H is offering an exciting opportunity for an IT/CADD Tech to join our team in New York City. This person will grow with both our CADD & IT Teams. With over 137 years of experience, H&H is a trusted full-service infrastructure engineering firm. Our clients, including infrastructure owners, contractors, and colleagues, rely on us for intricate and innovative engineering solutions. They trust our time-tested ability to manage the entire life cycle of a project, from the study and planning phase through to design and construction. With over 600 talented employees located across 30 offices nationwide, H&H can efficiently and effectively handle assignments of all sizes, types, and delivery methods around the country and across the globe. Responsibilities Coordinate with the CADD & IT Departments on network organization, usage and archiving of data Software deployments & upgrades Utilize a service/help desk system to track, prioritize, and manage support requests efficiently Light travel for remote office work Previous supervisory experience (preferred) Requirements: Five to seven years of relevant experience including work or any combination of education and experience that provides equivalent knowledge, skills and abilities in architecture, computer science, engineering and/or network systems Experience using and/or managing the current versions of the following software in a production environment: CADD: ProjectWise, MicroStation (version SS10), InRoads, AutoCAD (versions 2020 and higher), Open Bridge, Open Bridge Designer, OpenRoads, CONNECT Edition, Modular Designer Graphics: Adobe Acrobat (PDF), Adobe Photoshop, Bluebeam Integrate client workspace standards and configuration via ProjectWise Must possess strong mathematical knowledge and skills including geometry and trigonometry as well as spatial and form perception Proficient in the Microsoft Office suite and related technologies, with an ability to learn new software Troubleshoot software issues for CADD and Engineering applications Benefits: Salary Range- $80,000-$85,000 annually. Salary commensurate with experience. We offer a professional work environment, competitive salary, benefits package and 401(k). EOE M/F/ DISABILITY/VETS PI3e32f008809f-26***********6

Join the Team! Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in career you love? At Align, our professionals are the key to our success. We dont just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. Were a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our teamwork hard, play hard, be smart! We believe great communities lead to great companies. Thats why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices. Position Overview We seek a Client Engagement Manager that is ready to step up into a leadership role within an established and growing IT Consulting Practice. The role is a combination of billable consulting, team leadership, client relationship management, and account development. The Client Engagement Manager will lead data center transformation programs and will own the success of client engagements. We also expect this person to work with the leadership within our Data Center Migrations and Transformation solutions consulting practice to manage various internal business development and solution enhancement initiatives to grow the line of business. You are expected to manage project teams and deliverables, own and foster key client relationships, and help resource projects. Acting as a senior consultant on projects you will lead projects by analyzing business requirements, presenting related solutions, and driving the business case and financial justifications. This will transpire through joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up. This role is entrepreneurial and will work with senior leadership in the Migration business unit to enhance our professional services offerings includes mentoring team members, developing new tools and processes, contributing to thought leadership and knowledge sharing, supporting the proposal and pre-sales process, support internal projects to enhance Aligns service offerings. As you grow into more of a leadership role within the Migrations Solution, you will develop and enforce standards, assist with solution development, assist with project resourcing, and help define the strategic direction of the solution. Acting as a strategic advisor, you must have experience leading Current State to Target State IT Infrastructure assessments and initiatives. Candidates must have experience successfully managing complex data center migration programs and managing key customer relationships. To be successful in this role you must be resourceful, solutions oriented, and possess the skills and the ability to develop solutions and author presentations (PPT) to articulate and influence clients executive teams on a proposed infrastructure strategy. This role is a hybrid role based out of our Iselin, New Jersey Office The position in its nature requires some travel, which at times could be up to 30%. This is a full-time position offering full benefits, a competitive base salary in the $150K to $175K+ range (we are flexible based on experience), paid training and performance-based bonuses Responsibilities This role is a combination of IT program management, client relationship management, IT advisory consulting, and people leadership. Own the success of complex data center and cloud migrations programs including project oversight, management of multiple workstreams, team leadership, and client relationship management Support account development and growth, and the development of new services Perform billable IT advisory work, solution development, technical project management, and delivery Perform the consultative discovery of the clients business goals, objectives, and challenges and translates them into effective infrastructure solutions Act as an IT Infrastructure Strategic Advisor and support the whole project life cycle from pre-sales to project closeout phases Work as both a leader within the migrations solution and a billable resource on strategic consulting engagements This person will be working closely with other subject matter experts in a matrix environment to plan, schedule and execute projects for various-sized enterprise clients (infrastructure, storage, network, server and IT appliances, etc.), while ensuring successful delivery, enforcing standards, and seeking to uncover additional opportunities Work closely with the group manager to manage client relationships, ensure successful project delivery, and make certain resource utilization is efficient Contribute to thought leadership within Migrations and help define our strategic vision, by continually evolving our solution offerings to grow our revenue and client base Ensure quality control by developing and managing processes, as well as providing oversite and education Help streamline and improve processes Nurture and mentor team members to continually improve the skills within the team and provide a career path for the team Lead IT Infrastructure current state assessments and developing target state infrastructure solutions which may include private, hybrid and public cloud solutions Drive solutions development, work with subject matter experts, and put a cohesive vision in place that can be presented to clients executive teams Provide oversight on projects to ensure the technical vision is realized and project manage aspects of the project as needed Advise clients on potential risk, and manage client expectations Requirements In summary, we seek an experienced program manager with IT professional services experience. Candidates should have a proven track record performing current state assessments, advising clients on data center transformation, and leading data center physical and logical migrations. To succeed in this role you must be sales-minded, resourceful, solutions oriented and motivated. The ability to successfully manage, grow and add value to key client relationships is critical. Bachelors degree is required 8+ years of project management experience with a focus on data center / cloud migration, optimization or transformation 2+ years of relevant IT Professional Services or IT Advisory Consulting experience Experience successfully leading complex Data Center Migration programs Candidates must have advanced project management and client relationship management skills and the ability to grow client relationships Experience leading IT Infrastructure current state assessments and developing target state infrastructure solutions which may include private, hybrid and public cloud solutions Some supervisory or people management experience would be preferred Candidates must be able to understand the technology and author business justification documentation and executive level presentations Experience in IT infrastructure re-platforming; data center migration, optimization or consolidation; IT infrastructure transformation projects with exposure to hybrid solutions, cloud, and migration methodologies; and IT operations outsourcing Knowledge of discovery tools and understanding the data collected to map dependencies and develop migration strategies In depth experience managing complex projects lifecycles starting at the pre-sales engineering phases and ending in project closeout Excellent communication and presentation skills Prior quality control and process improvement experience Estimating, pre-sales and proposal development experience PMP or other project management certifications Cloud (AWS, Azure) or other infrastructure certifications Advanced MS Project, PowerPoint, Visio and Office tools documentation skills ITIL and ITSM knowledge and certifications desired Must be able to work out of the Iselin, NJ office as needed and be available for overnight travel as needed (approximately 30%) Tier 2 PM20 Align is a premier global provider of technology infrastructure solutions. Align specializes in designing and deploying technology infrastructure solutions from the desktop to the data center as well as providing managed IT services for clients. Our professional services team, which includes Workplace Technology, Data Center Solutions and Migrations & Cloud provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner. Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs. Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications. For more information, visit: ************* PI1456f8***********9-35454045

Our client, a software company, is seeking a part-time (25 hrs/week), contract IT Purchasing Specialist. This role will sit on-site in their NYC office. Responsibilities: Assist with procurement of hardware and software based on specified requirements Stay current and up to date on any changes that may affect the supply and demand of needed products and advise others of any impact Understand the life cycle of IT hardware and how the cycle stages relate to the department Form partnerships with suppliers based on mutual value add principles Clearly explain technical concepts and solutions to customers in a non-jargonistic manner Keep up with rapidly evolving technology trends and advancements to ensure that hardware and software purchases align with the organization's needs

A huge company in the financial services industry is looking for someone with tax reporting experience in the financial sector. Pay Range: $24 - $27.40/h 6+ months (possible perm/extension) Education: Bachelor's degree required Top Skills: • Tax knowledge related to year-end tax reporting for 1099's and 1042-S forms • Highly skilled in customer service, ability to work independently • Soft skills as they will be on the phones with FA/CSA's • Eagerness to learn and ability to analyze issues and escalate High Level Primary Responsibilities include: • Assists Financial Advisors via MSSN/PSN calls and Case Management tickets that are sent to Tax Ops-Assist in reviewing Year End Processing, Mass corrections, IRS Files, Reclasses-Process daily reconciliation and ad hoc break report reviews-Assist in creating and reviewing audit procedure documentation • Knowledge in IRS Chapter 3 & 4 NRA and FATCA regulations-Knowledge of withholding and reporting • Must be familiar with the various types of client account classifications, tax document requirements and associated withholding and reporting requirements-Proficiency with Excel and relevant computer programs is required Requirements: • Ability to work independently well within a team environment. • Excellent Time Management, Interpersonal, and Problem-Solving Skills. • Ability to concurrently manage multiple projects and prioritize effectively to meet tight and enforced Operational and annual deadlines for the firm. • Attention to detail and quality of work. • Ability to consistently exercise sound and decisive judgment. • Commitment to personal development. Qualifications: • Bachelor's Degree • Prior experience in the Financial Industry is HIGHLY preferred. • Understanding of client service, process controls, with the ability to learn internal systems quickly • Superior Communication Skills, both oral and written. Benefits Info Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.