Support Analyst
Support associate job in Bloomington, MN
At TempWorks, the Support Analyst is responsible for providing exceptional support to end users of a proprietary software package on a wide variety of issues. The Support Analyst identifies, researches, and resolves software related issues. The Support Analyst also responds to telephone calls, emails, and internal requests for software support. The Support Analyst documents, tracks, and monitors the problem to ensure a timely resolution.
General Responsibilities:
· Create and maintain positive customer relationships
· Utilize help desk software to track and resolve software problems and requests
· Communicate professionally and effectively with customers at all levels. Explain technical details in a plain, clear, and simple manner
· Troubleshoot and triage incoming support requests related to TempWorks' enterprise and hosted software solutions
· Identify the nature of issues (e.g., software bugs, setup errors, corrupted data, user error) and escalate appropriately to internal teams
· Required to be on-call for support issues during non-business hours on a rotating basis
· Willingness to learn new technologies as they become available
· Assist in the development of online FAQs and knowledge base
· Learning and understanding of all aspects of the TempWorks products, including the core enterprise system, Web Center, and other ancillary product lines
· Report all billable hours and expenses
· Performs other related duties as assigned
Required Skills and Abilities:
· Excellent verbal and written communication skills
· Excellent interpersonal and customer service skills
· Proficient in Microsoft Office Suite or related software
· Excellent organization skills and attention to detail
· Basic understanding of Software procedures and systems such as SQL
· Ability to work independently
Education and Experience:
· Associates degree or higher preferred
· 1+ years of customer service experience
· Ability to be self-taught in a variety of software applications and languages
· Ability to learn new technologies, software platforms, and retain information quickly
· Team player with goal-oriented personality
· Ability to work with non-technical end users on first level support issues
Physical Requirements:
· Prolonged periods sitting at desk and working on a computer
· Must be able to lift up to 10 pounds at times
TempWorks Software offers a comprehensive benefits package and provides eligible employees with an opportunity to enroll in various benefit programs, subject to applicable waiting periods. This includes the following:
Paid Time Off
Holiday Pay
Volunteer Time Off
Medical Insurance
Health Savings Account with Employer Contribution
Dental Insurance
Vision Insurance
401(k) with Employer Match
Life Insurance and AD&D
Short-Term and Long-Term Disability Insurance
Paid and Unpaid Leave of Absences
Adult Residential Support Professional - Full Time 1st Shift
Support associate job in Saint Paul, MN
Lutheran Social S
vices of Wisconsin and Upper Michigan is seeking an Adult Residential Support Professionals to join our Exodus House Team!
Exodus House provides transitional residential services to adult males referred by the Department of Corrections. This is a 12 bed facility for young adult men with an average stay of 90-120 days. Lutheran Social Services (LSS) - Exodus House is located in Hudson, Wisconsin.
With support from our counselors and supervisor, our Adult Residential Support Professionals perform work involving the care, services, and treatment of clients seeking services in Addictions and Restorative Justice (ARJ) facilities (Substance Use Disorder and/or criminogenic risk/needs/responsivity factors).
This is a continuous posting in anticipation of future full-time (40 hours/week), benefit eligible opportunities on 1st shift.
Essential Duties and responsibilities:
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Supports, interacts with, and monitors residents within established policies and procedures, providing positive role modeling
Records observations relating to actions and behavior of residents and maintains records and reports as required
Performs general housekeeping and cleaning duties as needed
May organize and distribute clothing, bedding and other supplies
Provides medication monitoring or medication administration as outlined in specific program policies
Provides information concerning status of clients to external partners within established guidelines. Is mindful of confidentiality requirements specific to the program
Identifies emergencies or crisis situations and responds appropriately
Maintains awareness of clinical treatment plan and supports residents in achieving goals
Ability to work independently and problem solve efficiently
Attends staff meetings and participates in training activities as required
Maintains confidential client information and record
May assist with meal preparation and other life skills for residents
May assist with grocery shopping for the facility
May transport residents to meetings, services, appointments and other activities
May be responsible for collecting urine specimens for urinalysis and administering breathalyzer tests
May provide educational group activities for clients within program specified parameters.
May administer basic first aid as needed
Other duties as required
PERKS:
Public Service Loan Forgiveness (PSLF)
By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
Medical/Dental/Vision Insurance
Flex Spending for Dependent & Health Care
Mileage reimbursement
Paid Time Off
10 Paid Holidays
Ability to Contribute to 403B
LSS makes annual raises a priority for employees
Employee Assistance Program
Service Awards and Recognition
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements
.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
A High School Diploma or GED Equivalency is required for the position. Related experience or credits toward a bachelor's degree from an accredited college in social work, human services, psychology or similar major may be required based on contract requirements. Previous work experience providing similar services is preferred.
Possess standard reading, writing, math skills, problem solving capability, and the ability to accept/follow through with direction and both recognize and adhere to professional boundaries. The ability to provide services and function as a team member with patience, self-control and flexibility is essential.
CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.
Completed training regarding DHS 83 (Fire Safety/First Aid and Procedures to Alleviate Choke, Standard Precautions, and Medication Administration) is preferred but may be obtained after hire (required after hire).
LANGUAGE SKILLS:
Ability to communicate both in verbal and written format, effectively and efficiently in job.
COMPUTER SKILLS/TECHNOLOGY:
Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, access and use the LSS HRIS system, utilize LSS EHR systems, and complete required on-line training.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to frequently do the following: stand, bend/stoop, crouch, kneel, use stairs, and walk.
The incumbent of this position works in a community based residential environment. The incumbent will also be exposed to outdoor conditions when monitoring outdoor activities with residents, assisting with shoveling snow in the winter on sidewalks to assure safety, and potentially assisting with yard care spring-fall.
The noise level in the work environment is usually moderate.
TRAVEL: Ability to travel on day trips as required up to 25-50%, depending on specific role.
LSS is an Equal Opportunity Employer (EOE).
TWS/ IWS - L3 Support
Support associate job in Minneapolis, MN
Must Have Technical/Functional Skills
- TWS (Tivoli Workload Scheduler 10) Advanced
- TDWC
- Master Domain Manager
- Backup MDM
- JSC (Job Scheduling Console) Advanced
- Agent Management (Fault Tolerant, Extended, etc.)
- WebSphere
- Excellent UNIX skills
- Shell Scripting abilities
- Familiar with database technologies - DB2
- Good Networking skills
- IBM Tivoli Certification
- Experience with ServiceNow application
- ITIL Certification
- Troubleshooting experience.
- MS Windows experience.
- UNIX experience.
Roles & Responsibilities
• Hands on experience in design, configuration of TWS platform
• Build and maintain IWS Platform with high availability in AWS
• Build and maintain Dynamic Workload Console
• Maintain & Support DR and Swing in AWS
• Migration of Tivoli Workload Scheduler (TWS) To AWS
• Assess the current state architecture of TWS installation in AWS
• Migrating the platform from AIX to Linux
• Establish an appropriate DR strategy in AWS
• Installing of TWS in AWS
• DB2 migration
• Managed TWS Platform Support - L1/L2 support resources
• Advanced Administration including designing new solutions, performance tuning, building test cases, configuration and customization
• Expert in all phases of “Scheduling” and “Support” Roles listed above.
• Keeps up with current Tivoli products to include new product offerings and patch releases.
• Makes recommendations to management for upgrades and patch levels for all TWS products.
• Performs advanced administration of TWS network (i.e., installations, upgrades, patches, automation, LDAP, etc.)
• Troubleshoots and resolves any issues not able to be resolved by Scheduling or Support personnel.
• Provides on call support for Tech Batch Scheduling Tivoli
• Provide platform administration support liaising with product vendor (upgrades/ Security patches)
• Managing scheduling objects
• Configuring Alerts
• Managing Account IDs for Job execution
• Calendar Configuration
• Deploying agents into the Workload servers
• Support BCP/DR
Provider Support Representative
Support associate job in Bloomington, MN
Staffing Proxy is partnering with Fasikl, an innovative Minnesota-based med-tech company, to hire a Provider Support Representative. This position supports physicians, nurses, and other clinical professionals who rely on Fasikl's FDA-cleared AI therapeutic device. In addition to on-site responsibilities, this role may include occasional local provider visits with team members and out-of-state travel as needed.
Position Overview:
The Provider Support Representative serves as the primary point of contact for clinical partners, ensuring they have the information and guidance needed to successfully adopt and use the device. Responsibilities include explaining product features, addressing documentation and coverage requirements, coordinating meetings or demos, and documenting provider interactions thoroughly. The role requires a polished, professional presence and the ability to communicate effectively with physicians and healthcare staff.
This is an on-site position, and occasional travel may be needed.
Key Responsibilities:
Support physicians, nurses, and clinical staff with product-related questions.
Explain product features, documentation requirements, and relevant coverage considerations.
Respond promptly to clinical inquiries via phone, email, and scheduled meetings.
Participate in local provider visits and occasional out-of-state travel with team members.
Assist with product demos or education sessions as needed.
Maintain accurate records of provider interactions and follow-up items.
Relay provider feedback to internal teams to support continuous improvement.
What We're Looking For:
Strong written and verbal communication skills with a professional, provider-facing presence.
Exceptional attention to detail and strong organizational skills.
Ability to explain technical or process-oriented information clearly.
Experience in healthcare, medical devices, customer support, or a related field preferred.
Comfortable managing multiple priorities and working cross-functionally.
Bachelor's degree preferred.
Why This Role Matters:
Your work directly supports clinicians integrating a first-in-class AI therapeutic into patient care. By ensuring providers receive accurate, timely guidance, you help advance adoption and deliver a strong overall experience for patients and healthcare teams.
Compensation & Benefits:
Medical, dental, and vision insurance
PTO / paid holidays
401(k)
Information Technology Support Technician
Support associate job in Saint Paul Park, MN
Akkodis is seeking an IT Support Technician for a 12-month Contract job with a client in Saint Paul Park, MN. We are looking for people with hands-on/break-fix/desktop and hardware support experience.
Pay Range: $25/hr-$28/hr on W2. The rate may be negotiable based on experience, education, geographic location, and other factors.
Job Description:
Technical Skills: Proficient in supporting Apple iOS and mobile devices
Experience with ServiceNow (ITIL framework)
End-user hardware support (Dell/HP PC's)
Windows 11 operating system
Application, networked printer(s), and adv network troubleshooting
Summary of Responsibilities: Install, maintain, and support field IT systems (including specialized Laboratory PC's), including desktop and laptop hardware
Configure and manage Microsoft Windows operating systems
Perform software installation and updates
Support network and stand-alone printers
Provide remote access support
Manage network switching and cabling
Maintain audio-visual equipment and mobile device connectivity
Support Cisco telephones and radio systems
Handle basic server hardware maintenance
Demonstrate proficiency in managing and maintaining network infrastructure, including switches and related components
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at ****************************
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Desktop Support Specialist
Support associate job in Wayzata, MN
Job Title: Windows Desktop Engineer
Pay Rate: $28 - $30/hr on W2
Duration: 06+ Months (Possibility of Extension)
Technical/Functional Skills:
* Image building
* Driver management
* SCCM/MECM/Intune
* Task Sequences
* Microsoft Deployment Toolkit (MDT)
* WinPE
* General networking knowledge, DNS/DHCP
* Active Directory
* Group Policy
* Advanced Windows debugging experience
Roles & Responsibilities:
Windows Hardware Management
Manage annual hardware transitions with PC vendor
Roadmap review, standards, and specifications approval
Image updates and driver testing for new models
Documentation of hardware models to SharePoint
Bi-annual Driver updates for all supported hardware models
3rd level escalation points for client hardware issues
Maintain hardware standards documentation
Support hardware evaluation and selection by testing compatibility and performance of new device models.
Windows Image Management
Quarterly Updates to Image Patch levels
3rd level escalation point for Windows issues
Deliver expert troubleshooting and remediation for advanced Windows endpoint concerns, encompassing operating system failures and deployment-related errors.
Planning, testing, and deployment of Windows OS Upgrades
Ensure timely completion of Windows OS Upgrades before EOL
OS Hardening and Secure config to CIS standards
Web Browser SME, Edge/Chrome policies, extension approvals, IE Mode site list management
OS Provisioning lead
WinPE boot media updates and management
MECM Task Sequence updates and support
Intune Autopilot design, updates, management
MDT scripts and UI updates
3rd level support for SCCM imaging issues
3rd level Intune/Azure Autopilot support
Misc
Company Portal management, app publishing, installation support
Assist with MECM client upgrades, issues, and support
Hardware lab management, racking, cabling, asset disposal
Generic Managerial Skills:
* OS and Hardware Documentation
* Working with Dell for hardware transitions
* Communication with clients and customers
* Self-motivated, independent, comfortable working with a high-performance team
Required Qualifications:
* Strong experience in Windows and hardware support
* Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
* Scripting experience, any language (VBScript and PowerShell preferred)
* Windows deployment and/or upgrade experience
* Windows Image build and configuration
Preferred Qualifications:
* 5+ years of advanced knowledge of Windows OS architecture, troubleshooting, and performance optimization
* Experience in a globally distributed, large multinational company
* 5+ years' experience with MECM, Intune, SCORCH, and GPO management
* SQL and Power BI query and reporting skills preferred but not required
* Visual Studio coding skills in VB.NET, ASP.NET, and web services preferred but not required
* Experience with patching strategies, vulnerability remediation, and compliance enforcement
Recommended Certifications
* Microsoft Certified: Windows Client or Modern Desktop Administrator
* ITIL Foundation Certification
ERP Support Specialist
Support associate job in Plymouth, MN
We are seeking an ERP Support Specialist to provide technical support for ERP and connected systems, ensuring smooth operation, resolving issues, and optimizing system usage. In this role, you will collaborate with business users to manage tickets, implement updates, and improve workflows.
Responsibilities
Manage ERP support tickets from receipt to resolution.
Participate in software selection, planning, implementation, and upgrades.
Develop test plans, perform QA, and manage change processes.
Maintain ERP documentation and train end-users.
Ensure data integrity, security, and monitor system performance.
Act as Subject Matter Expert for ERP applications and best practices.
Coordinate with vendors for fixes and patches.
Analyze workflows and recommend improvements.
Requirements
Associate Degree in Computer Science or related field.
2+ years of ERP support experience (Sage X3 V12 preferred).
Strong SQL and database management skills.
Ability to explain technical issues to non-technical users.
Excellent communication, problem-solving, and organizational skills.
Knowledge of data integrity, security best practices, and agile concepts.
This is a 6-month Contract-for-Hire with the potential to be a permanent opportunity with our Minneapolis-based client. 100% Paid employee Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately vested company match) available. H1-B Visa sponsorship is available for this position. No third-parties, please.
Information Technology Technician
Support associate job in Minneapolis, MN
Our exceptional team members have made us a leader in consumer goods packaging, and we want you to be part of our success story! With a culture that fosters entrepreneurship and adaptability, our company empowers every individual to showcase their talents and contribute to our collective success.
The enthusiasm generated within Gamer Packaging is infectious and is the reason we've organically grown our sales to over $200 million in our 38-year history. Witness the satisfaction firsthand as you see the packages you've contributed to lining the shelves of major retailers. Our clientele spans across the shelves of nearly every store nationwide, showcasing our widespread presence.
Our Mission
Gamer Packaging strives to be the industry leader in providing custom packaging solutions for customers. We highly value the importance of strong supplier relationships, which enable us to offer our customers innovative, flexible, and highly responsive service.
Part-Time Information Technology Technician
Are you an early-career IT professional with a passion for problem-solving, hands-on learning, and helping others? Do you enjoy troubleshooting technical issues, supporting users, and working in a dynamic, fast-paced environment? If you're ready to grow your IT skills and contribute to a collaborative team, then we want YOU to join Gamer Packaging as a Part-Time Information Technology Technician!
What you'll be doing:
As an IT Technician at Gamer Packaging, you'll play a key role in supporting our employees by resolving technical issues, setting up hardware and software, and helping to maintain IT systems across the organization. You'll assist with onboarding new employees, manage service tickets, and provide direct support for day-to-day IT operations in our Minneapolis office. This is a great opportunity for someone looking to grow their experience in a supportive, hands-on environment.
Your key responsibilities will include:
Provide day-to-day IT support via phone, email, and ticketing system.
Set up, configure, and deploy hardware for new hires and current employees.
Troubleshoot software, system, and network issues under the guidance of senior IT staff.
Deliver on-site support for employees in the Minneapolis office.
Assist with onboarding new hires, including workstation setup and orientation.
Manage user accounts, group memberships, and license assignments in Microsoft 365 / Entra ID (Azure AD).
Document incidents, resolutions, and recurring issues to support process improvement.
Maintain user information across Gamer software platforms.
The skills and expertise you will bring to the role:
Our most successful employees are those that can wear many hats, work seamlessly with a variety of people, and can see what needs to be done--and just gets it done!
0-2 years of experience in IT support, help desk, or equivalent technical experience.
Familiar with Windows 10/11 and common business productivity applications.
Proficient with Microsoft 365 (Outlook, Teams, OneDrive, etc.).
Basic knowledge of Azure Active Directory / Entra ID (user management, security groups, password resets).
Foundational understanding of networking concepts (WiFi, VPN, LAN/WAN troubleshooting).
Strong communication and customer service skills.
Ability to follow IT processes and standards with strong attention to detail.
Comfortable working independently and collaboratively across departments.
This is a part-time, in-office position, working standard business hours on Tuesdays, Wednesdays, and Thursdays at our Minneapolis office, with flexibility on hours.
What we offer:
Gamer Packaging offers a fun, fast-paced work environment, full benefits, and this part-time opportunity is perfect for someone looking to grow their IT career while maintaining a flexible schedule.
Compensation: $18-$20/hr (compensation will be based on experience and qualifications)
Service Support Specialist
Support associate job in Saint Paul, MN
Guide customers through the appliance repair process with empathy and efficiency, making it as smooth and stress-free as possible. You'll coordinate timely repairs that restore comfort and confidence. If you're a skilled communicator who enjoys helping others and solving problems, join our team and make a meaningful difference every day.
As a Service Support Specialist/ Repair Coordinator, you will:
Assist customers with appliance repair requests via a variety of communication channels - phone, email, and text.
Coordinate service for our customers with our in-home repair technicians or appropriate external service providers.
Provide accurate and complete information regarding service options and terms of service, for both in and out-of-warranty products
Document every customer interaction, including service requests, troubleshooting steps, and customer communications.
Leverage your critical thinking skills to resolve technical issues, providing practical solutions to complex problems.
To succeed as a Repair Coordinator, you'll:
Demonstrate outstanding verbal and written communication skills, active listening, empathy, professionalism, and problem-solving skills
Be a part of a team that is committed to meeting and exceeding customers' expectations.
Be punctual and committed to excellent attendance
Requirements:
High school diploma or GED
Previous call center or customer service-related experience is preferred
Ability to work as a member of a cross-functional team
Proficiency with technology, including Microsoft Office
Strong typing skills, a minimum of 40 WPM
Successful completion of pre-employment criminal background check and drug screening
Hours and Location:
Full-time, 8:30 am-5:00 pm, Monday through Friday
Training hours are 7:30 am - 4:00 pm for the first two weeks
On-site at our St Paul Corporate Office, near Dale Street and I-94 East
Pay: $20.00 - $23.00 per hour + incentive plan of up to $140.00 bi-weekly, after 90 days. Plus $1500 hiring bonus!
What's in it for you:
Monthly training sessions on appliances and processes
Career growth and employee personal/professional development
Medical, Dental, and Vision Insurance
Company-paid Short-term Disability
401k and Profit Sharing
PTO and Paid Holidays
Appliance discounts
Company Overview:
Warners' Stellian is the Midwest's retail appliance specialist. Family-owned and operated for more than 70 years. We provide an unmatched shopping experience with exceptional service at 14 great store locations.
Core values: Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family.
Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable, and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at ************.
Information Technology Field Technician
Support associate job in Eden Prairie, MN
Job Description: Field IT
Infosys is seeking an IT Support Associate. This position is responsible for providing expert technical support and hands-on repair services for laptops and related devices. This role involves diagnosing hardware and software issues on laptops and end user devices, performing troubleshooting, repairs and upgrades and ensuring devices meet quality standards before returning them to customers. The Field IT engineer plays a critical role in delivering reliable solutions and maintaining customer satisfaction in a fast-paced service environment.
Primary Skill Required
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Detailed Description of project/Requirement Description
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
Hardware/software troubleshooting and resolution
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
L1 level network troubleshooting and resolution for LAN Connectivity
Hands & feet support to Backend team for Network/Server/application issue
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Network & Sharing printer installation
Knowledge of Office 365 support
Coverage/compliance software installation and troubleshooting
Good communication skill
Good Knowledge of DHCP, DNS.
Maintain IT inventory, coordinate vendor support, and assist with procurement
Support Mac devices
Strictly adhere to defined Service Level Agreements (SLA's)
Support recurring meetings, events, and after-hours activities as required
Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Preferred Skills:
• Excellent problem-solving, communication, and documentation skills
• Ability to work independently and manage technical issues.
• Willingness to learn new technologies and adapt to different roles
Good to have any or more certificates such as:
CompTIA A+,
Microsoft Certified Desktop Support Technician
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Pay = $19.23/hr.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Information Technology Support Technician
Support associate job in Eden Prairie, MN
We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability.
Key Responsibilities
Scope of Work / Activities to be Covered
Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices.
Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.
Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.
Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.
Monitor and coordinate critical service requests with remote teams and vendors as needed.
Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through.
Expected Results
Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period.
Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills.
Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure.
Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability.
Qualifications & Skills
Proven experience in IT support, helpdesk, or desktop engineering roles.
Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
Familiarity with ITSM ticketing systems and incident management processes.
Ability to conduct preventive maintenance and security checks.
Strong communication skills and ability to interact with end-users at all levels.
Detail-oriented with strong documentation and reporting skills.
Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.
Technical Support Associate
Support associate job in Golden Valley, MN
Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings.
Awards and Recognition
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
A Fortune 500 aerospace and manufacturing giant is looking urgently for Technical Support Associate that deals with customers over the phone and through e-mail.
Tasks and Responsibilities:
· Customer Support - Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices.
· Problem Solving - Diagnose and resolve technical hardware and software issues.
· Applications Knowledge - Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus.
Qualifications
· High school diploma
· Minimal call center experience
· Minimum 2 year technical experience and/or technical degree
Additional Information
If you want to know more and apply, please connect with:
Niraj Singh
****************************
************
***********************************************
Easy ApplyCustomer Support Associate I
Support associate job in Bloomington, MN
The Customer Support Associate is a full-time position reporting to the Customer Support Manager and is part of the Customer Services Department. You will receive specialized product and industry training specific to our SigmaCare customers. A successful Customer Support Associate is a motivated individual who is customer focused and uses their analytical skills to find the root cause of an issue. If you are passionate about your performance and innovation of a healthcare technology company, then MatrixCare is the place for you!
Let's talk about Responsibilities:
Provide effective phone and email software support to customers reporting problems or requiring on-the-spot coaching with the MatrixCare products
Utilize the Salesforce Service Console to log customer cases
Perform basic to advanced troubleshooting to identify/verify the underlying cause of customer-reported problems
Utilize internal resources to assist in the prompt resolution of application and technical issues
Contribute to the maintenance and improvement of the knowledge base
Escalate calls to higher-level analysts according to defined support processes
Contribute to the monthly team goals
Participate in after-hours on-call rotation
Let's talk about Qualifications and Experience:
Bachelor's degree or equivalent industry experience
E.H.R. experience and/or education is preferred
Excellent customer service skills
Effective critical thinking and problem-solving abilities
Excellent verbal and written communication skills
Strong listening skills with the ability to empathize
Established computer skills
Thrive in a collaborative environment
Knowledge of the post-acute healthcare industry is preferred, but not required
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $20.43 - $29.10 USD Hourly
For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills.
Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
Auto-ApplyClient Support Specialist - Full-Time
Support associate job in Minneapolis, MN
Pinnacle Services is seeking dedicated, caring individuals to join our team as Direct Support Professionals! Our Direct Support Professionals have the ability to assist persons served with developmental disabilities, mental health diagnoses, and behavioral issues in a residential setting providing support and encouragement to work towards outcomes and goals to gain life skills. We have a variety of full time and part time shifts available throughout the metro area.
Duties and Responsibilities
Job duties and responsibilities of the position vary to meet the needs of persons served but may include:
Meal planning/preparation.
Facilitation of community activities by using company vehicles.
Assisting with personal and medical cares (helping with dressing, bathing, etc.)
Behavior management.
Medication administration.
Available Shifts
We have three shift types available all seven days of the week:
Mornings- 6am-2pm
Evenings- 2pm-10pm
Overnights (Awake or Asleep)- 10pm-6am
Salary Description
Direct Support Professional
$16.00/hour
*$13.00/hour asleep overnights*
Direct Support Professional Lead:
$17.00/hour
On-Call Direct Support Professional:
$17.00/hour for hours worked during on-call weekend.
Traditional Benefits for Full-Time Employees
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short Term Disability
Voluntary Life Insurance
Flexible Spending Account
Paid Time Off
7 Holidays
401K Eligible to contribute 6 months from start date.
Locations Available
Champlin
Chaska
Golden Valley
Minneapolis
New Hope
St. Louis Park
Pinnacle Service Inc. provides person centered services to people with intellectual, developmental, or behavioral disabilities in various settings. We provide top level services to the individuals that we support through, residential services, in-home care, case management and other supportive programs. We have ambitious standards and go above and beyond in our organization to set ourselves apart from the others.
Requirements:
Required Qualifications
Have a passion for helping others and is willing to assist persons served with their varying needs.
Must be 18 years or older.
Must successfully clear a background check.
Current drivers license, current auto insurance, reliable transportation and an acceptable driving record determined by Pinnacle Services policy. Unacceptable driving record will result in reduction of placement options.
Preferred Qualifications
Previous direct care experience.
CPR/AED certified (will train if missing qualification).
Compensation details: 16-16 Hourly Wage
PIb681386d9899-31181-30247735
IS Systems Support Specialist I
Support associate job in Minneapolis, MN
IS Systems Support Specialist I needs 2 years work experience in an information service environment. IS Systems Support Specialist I requires: CompTIA A+ and Network+ Certifications desirable. Server, PC and laptop hardware configuration and support
Hardware and software inventory control and life-cycle management
Technical problem analysis and resolution
Windows OS and software configuration and support
Ability to lift 50 pounds
CompTIA A+ and Network+ Certifications
Configure, deploy and support hardware (PC, laptop, printers, etc.)
Image PCs, install optional software products
Trouble-shoot/diagnose hardware and software problems
Experience with Dell hardware
Formal Microsoft (OS, Office, 365) training Required levels/ Years of Experience education
At least 2-years experience working with hardware in a multi-site corporate environment
IS Systems Support Specialist I duties:
Hardware and Software
Configure and install standard hardware and software
Support standard hardware, operating systems, printers and software.
Load operating system and application upgrades
Maintain hardware and software inventory records
Write and maintain documentation
Perform other duties as assigned
Client Support Associate
Support associate job in Saint Paul, MN
Responsive recruiter Benefits:
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!
No matter your work background or experience level, we welcome you to apply! What you need:
Strong interpersonal and communication skills
Experience in a fast-paced retail environment
Basic computer proficiency and ability to troubleshoot
Prior customer service or sales experience is preferred, but not required
Willingness to learn and grow in a customer-focused role
Additional Perks:
Full-time and part-time positions are available
Flexible Schedule Options - Work that works for you!
Work Lotto (Win money for logged shifts)
Low-cost benefits (healthcare, dental & vision)
Teladoc
(Unlimited Teladoc sessions for you and your whole household for $18 per month)
Free identity theft protection
Corporate discount program
Free tax preparation training and PTIN registration reimbursement
Referral bonus opportunities are available for referring qualified candidates
Free continuing tax education
Opportunities for advancement within the organization
Employee referral program
Medical & Prescription benefit option
(eligible to participate after working 1,560 hours annually)
401k with Company Match
(eligible to participate after working the first 1,000 hours)
If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!
Working at Jackson Hewitt
Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us.
Taxes are fun (really!)
At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now.
PTIN Certification: Yes
Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CANDIDATE ACKNOWLEDGEMENT:
Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation.
I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered.
I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process.
By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out.
By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.
Auto-ApplyGallery Housekeeping Support Associate
Support associate job in Minneapolis, MN
RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.
The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
RH is seeking a Housekeeping Support Associate to join our team in providing world-class service to guests while taking great care of our equipment and facilities.
YOUR RESPONSIBILITIES
Live Our Vision, Values and Beliefs every day
Build and maintain partnerships within the Gallery team
Assist in the maintenance of the Gallery at all levels:
Vacuuming floors, tidying up rooms, gathering trash and restocking pantries
Polishing furniture, deep cleaning rugs, floors, windows and walls
Light exterior maintenance and landscaping
Deep cleaning and refreshing of restrooms
OUR REQUIREMENTS
Strong interpersonal skills
Mental flexibility
Strong organizational and time management skills
Ability to recognize and respond to multiple priorities
Commitment to Quality, detail focused on all levels
Delivery of first-class service to our employees and our clients
PHYSICAL REQUIREMENTS
Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques
Ability to maneuver effectively around gallery floor, stock room and office
Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing
Auto-ApplyTechnical Support Associate | Eden Prairie, MN (Days)
Support associate job in Eden Prairie, MN
Full-time Description
US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services - all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services.
We are seeking a
Technical Support Associate
to join our team at our Eden Prairie, MN Data Center. This position will work Monday to Friday 8:00 a.m. to 5:00 p.m. Monday to Friday.
The
Technical Support Associate
is part of the Technical Operations Center (TOC) team and is primarily responsible for managing the front desk operations within the Data Center.
Key responsibilities
include welcoming and assisting visitors, escorting clients to designated areas, and receiving and processing shipments. This is an entry-level position ideal for individuals interested in gaining foundational experience in help desk and technical support operations. The role offers significant growth potential, with opportunities for advancement into more technical support positions.
Functions/Responsibilities:
Front Desk Operations: Greet and assist customers and manage incoming deliveries at the data center.
Customer Support & Escalation: Triage customer requests, provide basic support, and escalate issues as needed while maintaining service level agreements (SLAs).
Access Management: Escort vendors and customers throughout the facility and provide remote hands support, as required.
Facility Oversight: Conduct regular walkthroughs to ensure security, perform preventative maintenance tasks per MOPs, and support special projects as assigned.
Cross-Team Collaboration: coordinate with internal teams in support of customer operations.
Requirements
What you bring to the team:
IT Experience preferred
Experience in customer-facing role
Ability to effectively communicate technical concepts to both technical and non-technical audiences
Strong customer service skills with excellent interpersonal and telephone etiquette.
Basic knowledge of relevant industry technologies including fiber, operating systems, data center operations, networking, and cloud services.
Simplify: Problem Solving, Strategic Thinking
Stay Curious: Learning Agility, Innovation, Open-Mindedness
Be Kind: Collaboration, Empathy, Interpersonal Skills
Education:
HS Diploma or GED
Required License(s)/Certification(s):
Must be able to achieve CJIS certification within introductory period of employment.
What We Offer:
In return for your hard work and commitment, you will enjoy a supportive and inclusive workplace, along with the following benefits:
Remote/Hybrid work environment for greater work-life balance
Generous paid time off policy, including vacation, sick time, and 10 paid holidays
Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care
401(k) retirement plan with a generous contribution
Group Term Life Insurance covered 100% by employer
Wellness program to promote overall employee well-being
Health club reimbursement
Paid volunteer time
Business casual dress code
Working Conditions and Physical Demands:
This position may be performed in either a standard office setting or a home office environment. It requires prolonged periods of sitting, frequent use of a computer and other office equipment, and effective time management in a self-directed work environment. Occasional lifting of items up to 25 pounds may be required.
All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.
US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Program Support Associate II - Family Supervised Interaction
Support associate job in New Richmond, WI
This position performs administrative support and hands on assistance to families and children to support the overall programs and services of the Division. ESSENTIAL FUNCTIONS:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.
Provides hands on assistance to families and children within the division programs to provide supervision and support.
Schedules and performs court ordered supervised. Prepares documents from court ordered supervised visits and contacts.
Enters documentation of family interaction into state database.
Provides transportation for families and children for appointments and other needs.
Provides families with nutritional information and simple budgeting education.
Answers other inquiries made regarding Children Services programs.
Provides testimony to the court when requested.
Collects and distributes donations for families within the program.
Supports and provides assistance to assigned social workers/case managers.
Performs general clerical duties such as typing, filing, photocopying, faxing/emailing correspondence, and UPS mail preparation.
Prepares and maintains confidential client records. Updates and maintains department files, records, plans, mailing lists and other related documents.
May attend training or work-related conferences as necessary to stay abreast of current knowledge and technology related to department services and programs.
Assists with orientation of student interns, staff, and volunteers.
Maintains department inventory, orders office supplies.
May conduct Kinship Care reviews and Referrals.
May gather information for Child Protection Referrals.
Other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
General knowledge of community resources.
Knowledge of County policies, procedures, practices, and local government departmental operations.
Considerable knowledge of modern office practices, standard office procedures, equipment, and office assistance techniques.
Ability to enter new referrals into the state database and maintain accurate, legible notes and records.
Ability to perform detailed work accurately and independently within strict time limits, while prioritizing a high volume of tasks and adapting to changing priorities.
Ability to establish and maintain effective working relationships with clients, staff, and community partners.
Ability to analyze information and prepare organizational and functional reports.
Ability to work the allocated hours of the position.
LANGUAGE SKILLS
Ability to communicate effectively in English, both verbally and in writing, with a wide range of individuals, including the public, colleagues, and supervisors.
Ability to read County policies and procedures; written instructions, general correspondence; safety manuals, maps, etc.
MATHEMATICAL SKILLS
Ability to perform mathematical calculations.
REASONING ABILITY
Ability to understand and carry out verbal and written instructions.
Ability to interpret and implement local policies and procedures, written instructions, correspondence, and applicable Federal, State and local regulations.
Ability to define problems, analyze facts, exercise sound judgment, and effectively solve problems in a variety of situations.
Ability to think quickly, maintain self-control, and adapt to stressful or unexpected situations.
Ability to maintain confidentiality and use discretion when handling business-related files, reports, and conversations in accordance with applicable laws and regulations.
Strong organizational and time-management skills, with the ability to work accurately, maintain attention to detail, meet deadlines, and prepare concise records and reports.
PHYSICAL AND WORK ENVIRONMENT:
The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee's supervisor.
PHYSICAL REQUIREMENTS
This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing using hands to handle, feel, and perform fine motor skills and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms overhead or below the waist.
Work requires sufficient vision to read documents, observe surroundings, and work with detailed data, as well as the ability to operate standard office equipment, vehicles, or other job-related tools as needed.
Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
Ability to hear and understand speech at normal levels for tasks such as communicating with the public, colleagues, or over the phone.
Frequent travel may involve exposure to inclement weather conditions, unsanitary conditions in homes, communicable illnesses and diseases and unsafe environments.
May require dealing with persons who are hostile, aggressive, abusive or violent, posing threatening conditions.
WORK ENVIRONMENT
Work is performed in an office setting as well as clients' and service providers' homes, detention, treatment and residential facilities, schools, courts and work sites.
MINIMUM QUALIFICATIONS
EDUCATION AND EXPERIENCE REQUIREMENTS
Associate's Degree in Human Services related field.
Two years' work experience in a human services setting, preferably with families and children.
Must successfully pass criminal and caregiver background checks.
Expected Pay Range: $22.96 - $25.98/hour Department: HHS - Children Services FTE: 1.0
St. Croix County is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We take affirmative action to ensure equal opportunity for all applicants without regard to an individual's race, color, age, religion, sex, sexual orientation, national origin, gender identity, disability, marital status, veteran status, or other legally protected characteristics.
Auto-ApplyLogistic Support Associate
Support associate job in Minneapolis, MN
Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.
Job Description
Position: Logistics Support Associate
Duration: 2 Years
Location: Minneapolis MN
Direct client: Immediate Interview
POSITION DESCRIPTION
Provide support to the Global Logistics, Transportation team and Business Units and Geographies. Responsible for researching, analyzing and recommending/implementing solutions related to invoicing issues, freight claims, and running reports.
POSITION RESPONSIBILITIES
Logistics Support
• Provide support to the Global Logistics & Transportation team Business Units, and Geographies
• Research issues, offer solutions, and implement as approved/required
• Respond to day-to-day transportation service issues and other trouble-shooting related to transportation movements
• Work with vendor inbound program to ensure accurate freight terms and spend
• Manage freight claims program, upload claims into centralized system, follow-up with carriers and sites, conduct trend analysis and implement damage mitigation plans, conduct claims quarterly business reviews
• Monitor address correction accessorial charges, identify trends, resolve issues, track savings
• Manage new carrier requests for business, research and identify new potential transportation partners
• Request and review quotes for transportation services
• Arrange expedited shipments and urgent transportation requests
• Provide project support to the Transportation and Import/Export Compliance team
• Other duties as assigned
SKILLS/COMPETENCIES
• Excellent written and verbal communication skills, PC and research skills
• Ability to work effectively with other departments
• Discreet with confidential or sensitive information
• Demonstrates organizational ability and follow through
• Capable of multitasking and working with changing priorities and deadlines
EDUCATION REQUIRED
• High School Diploma or GED
DESIRED/PREFERRED EXPERIEINCE
• Previous experience in logistics industry and freight
• Freight knowledge-understanding freight invoices/industry (from an operations perspective)
PHYSICAL JOB REQUIREMENTS
• Office environment; stand/sit/walk up to 8 hours per day, lift 20 lbs.
Additional Information
Thanks & Regards,
Nagesh
732-844-8712