Support associate jobs in Springfield, VA

Requirements B.A. or B.S. in physical science, engineering or equivalent experience in a technical field At least five years post-degree work experience is preferred Proficiency working with basic hand tools and instrumentation Experience with principals of instrument calibration Hardworking, self-motivated, reliable, detail-oriented, and organized Excellent troubleshooting and problem-solving skills Ability to work independently and as part of a team Ability to lift and maneuver items that weigh up to 50 lbs. with manual lift equipment Possess valid driver's license and be able and willing to travel within DMV area (mileage will be reimbursed) Computer proficiency (Microsoft Office) WE OFFER AN EXCEPTIONAL EMPLOYEE BENEFITS PACKAGE! Competitive Industry Pay 100% Employer-Paid Medical Insurance Premium HSA with Employer Contributions Dental and Vision Coverage Options Paid Holidays Paid Vacation and Sick leave Company Funded 401(k) and Profit Sharing Plans Employee Stock Ownership Plan (ESOP) Life and Disability Insurance Paid Parental Leave Discretionary Bonus Eligibility The annual pay range for the System Support and Logistics Specialist position is $80,000 to $140,000. The posted pay range values provide the candidate with guidance on annual base compensation for the position, at a full time level of effort, exclusive of overtime, bonus, and benefits-related compensation, over a range of qualifications that may fit hiring objectives. Toyon Research Corporation will consider the individual candidate's education, work experience, applicable knowledge, skills and training, among other factors, when preparing an offer of employment. Pay Transparency Nondiscrimination Provision Equal Opportunity Employer including Disability and Veterans Applicant Privacy Notice Learn more about our company in our latest video, We are Toyon. The application window for this posting will remain open until the position is filled. Ref #2612-G

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Lotus Notes Administration, Microsoft Office, Technical Support Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. WHAT YOU'LL NEED TO SUCCEED: Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Experience: 5+ years of related Required technical skills: Windows troubleshooting Active Directory Networking basics O365 / Outlook Printer troubleshooting Lotus Notes First and second-tier problem solving support related to standard desktop hardware, software, and peripherals. Demonstrated experience with troubleshooting and the ability to resolve complex problems with maximum resourcefulness and speed using available resources. Demonstrated experience working independently to successfully resolve routine to complex technical problems in a fast-paced environment with minimal supervision. Experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies. Requirements management. Experience with transferring data between different systems. Security Clearance Level: TS/SCI with Polygraph Desired skills and abilities: Experience with account administration and maintenance. Demonstrated experience working both independently and as part of a team, with effective interpersonal skills. Ability to communicate effectively orally and written to convey complex technical concepts and project information to various audiences, and to make recommendations on both current and emerging technologies and design approaches. Demonstrated experience with procedures to download secure communication keys and equipment. Experience installing computer peripherals and rebuilding workstations. Location: McLean, VA - On Customer Site U.S. Citizenship Required GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays #GDITCareers #WeAreGDIT #JET #GDITEnhanced2025 The likely salary range for this position is $97,750 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA VA McLean Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

\# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community.We are currently seeking a talented and motivated **Tier I Service Desk Specialist** for a Full Time position. The Tier I Service Desk Specialist provides first-line technical and administrative support to federal end users in a fast-paced, mission-critical environment. This role handles incident intake, service requests, account support, and basic troubleshooting while ensuring all activities meet ITIL-based service management, SLA requirements, and federal security standards. **Key Responsibilities** + Service Desk & User Support + Serve as the first point of contact via phone, email, walk-in, and self-service channels + Log, categorize, prioritize, and track Incidents, Service Requests, and Problems in the ITSM tool + Perform initial diagnosis and resolve Tier I issues; escalate unresolved issues per SLA + Provide account administration support (password resets, MFA/token support, access issues) + Support end users with workstation, email, and approved enterprise applications + Use remote support tools to assist users and provide warm handoff escalations + Incident & Request Management + Ensure accurate documentation and lifecycle tracking of all tickets + Associate Incidents to Problems and contribute to Known Error Database (KEDB) updates + Monitor ticket queues, voicemails, and email requests to ensure SLA compliance + Communicate outages and maintenance updates using government-approved channels + Verify resolution with users prior to ticket closure and capture customer satisfaction + Asset & Configuration Support + Manage walk-in equipment check-in/check-out and shared asset tracking + Assist with IT asset inventory, lifecycle updates, and CMDB notifications + Support disposal and transfer of obsolete equipment per government direction + Reporting & Continuous Improvement + Contribute to daily, weekly, and monthly operational reports + Identify trends and recurring issues to support problem management and service improvement + Accessibility & Collaboration Support + Assist users with accessibility tools (e.g., Windows Ease of Access, screen readers) + Provide basic support for collaboration platforms (e.g., Teams, WebEx, Zoom) including scheduling and usage guidance **Required Qualifications** + 1-3 years of experience in an IT Service Desk, Help Desk, or Customer Support role + Working knowledge of ITSM tools (e.g., Remedy, ServiceNow, or equivalent) + Familiarity with ITIL-based incident, problem, and request management + Experience supporting Windows environments and Microsoft 365 applications + Strong customer service, communication, and documentation skills + Ability to follow structured processes in a regulated federal environment **Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!** **Our Profile:** We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. **Learn More** **.** NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (**************************** about our Benefits and Culture! \#NAI #DICE

About the Role The White Oak Maryland print plants provide printing services for WSJ, Barron's and the NY Post. Our plant technicians maintain, and troubleshoot all production equipment across the three primary functioning areas of the plateroom, press/reel room, and mailroom. You will also perform desktop services work normally handled by IT in other Dow Jones facilities such as equipment upgrades, virus software upgrades and equipment backups to maintain mission critical systems to safely run equipment. You will be based in our White Oak, Maryland Print Plant and report to the Technology Service Manager. You Will: + Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls. + Have the basic knowledge of electrical and electronics in accordance to Ohm's law and will use electrical test equipment including a VOM meter and oscilloscope. + Provide PC support including Windows operating system and basic networking. + Be willing and able to work nights, weekends, and holidays. You Have: + 3-5 years of electro-mechanical experience. + Prioritization and time management skillsets. + Ability to communicate effectively, both written and oral. + A technical degree, or equivalent military training, or equivalent experience is preferred. Our Benefits + Comprehensive Healthcare Plans + Paid Time Off + Retirement Plans + Comprehensive Medical, Dental and Vision Insurance Plans + Education Benefits + Paid Maternity and Paternity Leave + Family Care Benefits + Subscription Discounts + Employee Referral Program Learn more about all our US benefits \#LI-Onsite Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Print Operations Job Category: IT, Telecom & Internet Union Status: Non-Union role Pay Range: $70,000 - $85,000 We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process. Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice. For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.. Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. Req ID: 46257

What do you get when you bring together a team of bright individuals and place them into an environment where “work” means making a difference in the lives of people across the globe? You get Sciolex Corporation, a fast-growing defense contractor focused on providing the U.S. Government a level of service that surpasses the epitome of excellence. Our core services include systems engineering technical advice, technical support, and administrative assistance. From our humble beginning as a small Service Disabled, Veteran Owned Small Business in Chantilly, VA, Sciolex Corporation is now the home for over 1,000 employees across the U.S. Over the past 19 years, Sciolex Corporation has constructed an environment that celebrates diversity and encourages a positive work/life balance, all while supporting government missions that our employees are proud to be a part of. When you work for Sciolex Corporation, you are working for a stable company that values you and is committed to ensuring you receive the utmost employee care. LOCATION: Westfields Responsibilities Forward assigned staff will be assigned to a specific customer and will serve as the DNRO personal representative. Resident outreach staff assigned to broad command responsibilities will serve as the link between forward assigned staff and NRO. Understand User needs and identify capability gaps. Provide situational awareness of User need to the NRO and IC. Educate Users on NRO Systems, Capabilities and Corporate Strategies. Provide Users with the Opportunity to influence NRO decisions. Enable Rapid Response with an Enterprise Solution. -- Deploy on short notice to support worldwide crisis/contingency operations. Act as single point coordination node between NRO and USPACOM for support activities, either direct or through the NRO Field Rep program. Research, collect, and coordinate USPACOM requirements, and translate them into process or technical solutions and support through partnerships with other directorates within the NRO and other offices within MID. Facilitate national systems support for current and contingency operations and major joint or multi-national exercises; able to backfill and augment NRO FR to USPACOMJIOC; serve in 24/7 watch rotation at USPACOM JIOC when required for real world or exercise operations. Provide direct training to operational and tactical users on nation systems capabilities, tasking, and exploitation, and provide subject matter expertise for SIGINT and related operations and analysis tools (GALE, MIST, etc.) for National Programs Group. Evaluate NRO developed capabilities, services, and systems for application to USPACOM problem sets, and provide recommendations for use. Support government NRO engagement coordination lead for USPACOM. Provide administrative support, as required, for NRO FR contractors. Qualifications & Physical Requirements Broad understanding of full range of NRO products and services. Ability to relate the NRO mission to specific client's requirements. Ability to build trust and reputation as an honest broker. Ability to communicate customer requirements to the NRO and NRO capabilities to the customer. Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience. Relevant experience to be substituted in lieu of degree. Active Top Secret/SCI clearance with Polygraph Business Analysis Expertise Strong communications and coordination skills Robust problem-solving and Leaderships Experience Knowledge of Agile Project Management methodologies Demonstrated understanding of cloud computing technologies Knowledge of cloud software development Experience documenting requirements, user stories, and use cases. Experience with government program management, readiness, program control and budgeting Developing engaging business plans to approach new customers. Management and monitoring of marketing and engagement campaigns. Continuous evaluation to ensure the effectiveness. Ability to work in a fast paced, dynamic, and team environment. Create engaging marketing plans for new products and services. Monitor the ongoing marketing campaigns and plan on making them more effective. Msn--Functional Supervision experience, 6+ years experience as SME or Management in Field and College Degree. O-2 or O-3 or E-7, E-8 prior military. Support--10+ years of experience or College Degree in field.

GCI embodies excellence, integrity and professionalism. The employees supporting our customers deliver unique, high-value mission solutions while effectively leverage the technological expertise of our valued workforce to meet critical mission requirements in the areas of Data Analytics and Software Development, Engineering, Targeting and Analysis, Operations, Training, and Cyber Operations. We maximize opportunities for success by building and maintaining trusted and reliable partnerships with our customers and industry. At GCI, we solve the hard problems. As a SOO, a typical day will include the following duties: A Senior-level SOO to lead day to day operation support and provide professional guidance. The SOO will be responsible for program management of multidisciplinary teams whose member have both technical and non-technical backgrounds. An ability to learn new topics and develop solutions to cutting-edge problems is required to work at this level. A successful candidate will excel in a multidisciplinary team environment, working symbiotically with members from each section of the blended team. Tasks: The organization will oversee the entire process of managing human intelligence recruitment cases from start to finish. The organization will analyze available data to identify potential opportunities for operations use. The organization will build and maintain partnerships with internal stakeholders and external partners. Requirements: Demonstrated experience in a senior operations role supporting intelligence gathering and case management activities. Demonstrated experience in drafting and editing written materials, including complex reports and correspondence. Demonstrated experience collaborating with global stakeholders and external partners. Demonstrated experience in briefing to a wide variety of audiences and excellent communication skills (written and verbal). Desired Skills: Demonstrated experience in supporting technical operations and initiatives. Strong language skills in Farsi, with experience in using the language in a professional setting. Demonstrated experience in a technical field such as computer science, engineering, or cybersecurity. Education Requirement BA/BS (or equivalent experience) Experience Requirement 8-10 years of experience *A candidate must be a US Citizen and requires an active/current TS/SCI with Polygraph clearance. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Job Description Seneca Global Services, LLC is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn. At Seneca, our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles at Seneca Holdings is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. Seneca Global Services, LLC, and our partner CIRE Business Solutions are seeking a highly motivated Fitness Center Support Specialist to provide top-tier support running a physical fitness center for our government client in Falls Church, Virginia. This position provides critical health and wellness support to the Defense Health Agency (DHA). DHA is a combat support agency delivering integrated, affordable, and high-quality health services to beneficiaries of the Department of Defense's Military Health System. The candidate shall provide day-to-day support (Monday through Friday, excluding Holidays) by operating day-to-day functions of a physical fitness center. This position requires working with other employees to open and close the fitness center, schedule fitness activities, greet customers, instruct customers on the operation of equipment, account for and arrange maintenance for gym equipment, and monitor safety protocols. Responsibilities include but are not limited to: Provide oversight of the operation of the front desk, vendors, and repair technician. Validate all participants/guests have the DHHQ Fitness Center Waiver Form completed and on file. Greeting, assisting, and providing equipment to guests and authorized users. Assist in coordinating instructors, contractors, athletic activities, and related functions throughout the year. Act as the primary point of contact to coordinate for equipment maintenance and repair when needed. Order and track necessary supplies. Coordinate, establish, and maintain communications with the volunteer fitness instructors. Create and distribute the monthly fitness center instructional class schedules. Prepare various reports for DHHQ leadership. Partner with the DHHQ Facilities Maintenance for repairs, maintenance, and general upkeep of the fitness center facility. Coordinate with facility cleaning contractors as needed. Serve as the primary help desk POC for fitness center hardware and equipment malfunctions. Monitor fitness equipment condition; track maintenance repair or replacement as appropriate. Monitor and ensure that the established goals for the fitness center facility are met and that customer service, employee surveys, employee questions and reasonable employee requests are met in a timely manner. Assist with the publicity of programs and events and assist with the delivery and placement of posters, flyers and other promotional material. Administratively support other contract functions as required. The contractor shall assist in monitoring general safety protocols for the fitness center and customer compliance to safety guidance, and report any issues, as appropriate, to the government for resolution Other Qualifications: High school diploma required. Degree or certifications in exercise physiology or fitness training a plus. 2+ years experience of relevant experience preferred. Proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, etc.). Strong interpersonal and communication skills a must. Ability to successfully pass a government background check. Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

**Responsibilities & Qualifications** TekSynapis seekinga **IT Service Support Specialist** toprovide Tier 1/2 helpdesk support to JPO end users, resolving issues, managing tickets, andassistingwith onboarding and adoption of IT tools. **RESPONSIBILITIES** + Deliver Tier 1/2 IT support for JPO's 1,500-4,000 users. + Manage tickets, perform troubleshooting, and escalate as needed. + Support onboarding and training of end users. + Providecustomer-focused service to U.S., partner, and FMS stakeholders. **REQUIRED QUALIFICATIONS** + Associate's degree (Bachelor'spreferred) in IT or related. + 3+ years helpdesk or IT service support experience. + Proficiencywith ITSM tools (ServiceNow, Remedy). + Strong customer service and troubleshooting skills. + DoD 8570: IAT Level I (A+ CE, Network+ CE, or equivalent). + Active **Secret clearance** (Top Secret/SAP preferred).) **COMPETENCIES** + Helpdesk / ITSM systems (ServiceNow, Remedy) + Tier 1/2 troubleshooting (Windows, Linux, networks) + Customer service & user training + Ticket management & escalation procedures + Knowledge base maintenance and documentation **Overview** We are seekinga IT Service Support Specialistto join ourteamattheF-35 Joint Program Office (JPO). TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at **************** . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + **L** **ocation** :Arlington, VA + **Type of environment** :Office + **Noise level** :Low + **Work schedule** :On-site + **Amount of Travel** :Minimal(5%);primary presencerequiredin Arlington, VA for user support. Limited travel for surge user training or deployment activities. **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employeeis regularly required touse hands tohandle, feel, touch; reach with hands and arms; talkandhear. The employeeis regularly required tostand;walk;sit;climb or balance; and stoop, kneel, crouch, or crawl. The employeeis regularly required tolift upto 10 pounds. The employee isfrequentlyrequired tolift upto 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** USCitizenship **Clearance requirement** :Active **Secret clearance** (Top Secret/SAP preferred).) **OTHER DUTIES** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties,responsibilitiesand activities may change at any time with or without notice. **EQUAL EMPLOYMENT OPPORTUNITY** In order toprovide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, geneticinformationor any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. **Job Locations** _US-VA-Arlington_ **ID** _2025-8489_ **Category** _Information Technology_ **Type** _Regular Full-Time_

Description DecisiveInstincts, LLC, a Joint Venture between ActioNet and Akamai Intelligence has an immediate opportunity for has an opportunity for a Resident Service Support Specialist - Dense Wave Division Multiplexing (DWDM) Transport located in Quantico, VA. The candidate must have an Active Secret clearance. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense. The Resident Service Support Specialist is a dedicated, on-site professional responsible for providing technical assistance, troubleshooting, and maintenance of IT systems. This role ensures smooth day-to-day operations by addressing technical issues promptly, supporting end-users, and optimizing system performance. The ideal candidate is a proactive problem-solver with strong technical expertise and excellent customer service skills. Key ResponsibilitiesDWDM Transport Operate, monitor, and maintain Dense Wavelength Division Multiplexing (DWDM) transport networks. Diagnose and resolve optical transmission issues, signal degradation, or equipment failures. Perform testing, provisioning, and integration of new DWDM circuits or devices. Collaborate with vendors and service providers to ensure optimal performance. Technical Support Provide first-line support for hardware, software, and network issues. Respond to tickets via phone, email, or in-person. Troubleshoot system errors and minimize downtime. System Maintenance Monitor and maintain servers, workstations, and network equipment. Perform updates, patches, and backups. Ensure compliance with IT policies and security protocols. User Assistance Help staff use technology effectively. Conduct training and create user-friendly documentation. Communicate clearly with users on issue status and resolution. Hardware & Software Management Install, configure, and maintain systems. Manage IT asset inventory and coordinate procurement. Work with vendors for repairs or upgrades. Incident Reporting & Documentation Maintain logs of issues, solutions, and system changes. Provide regular performance and support reports. Support audits and regulatory compliance. Change Management Plan and implement IT changes with minimal disruption. Evaluate impacts and execute change plans. Document risks, testing, and post-implementation reviews. Network Administration Monitor network performance and resolve connectivity issues. Support firewalls, VPNs, and security measures. Assist with wired and wireless infrastructure. Qualifications Education: Bachelor's degree Experience: 3+ years in technical support or IT system administration DWDM Transport: Experience with provisioning and maintaining DWDM systems; knowledge of optical transport and TDM-to-DWDM transitions Technical Skills: OS: Windows, mac OS, Red Hat, Linux DWDM Tools: Ciena Site Manager, MCP Domain Controller Networking protocols and hardware Familiarity with IT frameworks and change management tools Certifications: DWDM Transport certifications compliant with DoD 8140.03M Soft Skills: Strong communication, organizational, and interpersonal skills Ability to work independently and collaboratively Work Environment On-site role requiring physical presence May involve lifting or moving IT equipment Occasional after-hours or weekend work for critical issues or updates ********Direct Applicants, only. No Agencies, No third-party recruiters, please********

Quevera is seeking a Customer Service Support Specialist to join our team. At Quevera, we don't just offer jobs-we provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation, collaboration, and personal growth. You'll work with industry experts, take on exciting challenges, and have the creative freedom to build cutting-edge solutions, all while advancing your career in a space that truly values your skills and ideas. HIGHLIGHT'S OF WORKING FOR QUEVERA: Quevera employees voted Quevera as a TOP EMPLOYER in the Baltimore /DC area by the Washington for 2025 for the 5th consecutive year!Excellent Quevera's Benefits: Medical/Dental/Vision (100% Employer Paid Medical Plan) Short/Long Term Disability (Employer Paid) Life Insurance (Employer Paid) Yearly $5,000 towards education/training/certification. Employees are in control of their career path through our Career Pathway Program. Employer paid Company Vacation Package for you and a guest! Retirement: Quevera will match up to 6% towards your 401K and an additional 4% profit sharing! REQUIRED - MUST have a current TS/SCI Polygraph clearance to apply for role. Only those with a current TS/SCI with Poly clearance will be considered. Duties and Responsibilities: EXPERT The Contractor shall prepare classrooms prior to day 1 of each course by rotating all laptop computers from a charging cart to the classroom environment. The Contractor shall maintain all classroom laptops as needed to ensure laptops remain active and take system updates. The Contractor shall lead each class in getting online the first time (approximately 20 minutes). This includes walking them through logging on the first time, changing their passwords, and discussing the “do's and don't's” for the IT environment. The Contractor shall track student issues with obtaining accounts to log onto the system, troubleshoot issues, and work with external partners as needed to resolve those issues. The Contractor shall create an email group for each course and submit requests to add all students to the group. The Contractor shall enroll all students in the course dashboard application, where students complete required WBTs and access course information. The Contractor shall maintain dashboard links to WBTs. The Contractor shall support course instructors on Day 1 in the classroom to identify and resolve any classroom IT problems. The Contractor shall support course instructors and students throughout the courses by resolving any IT problems that arise or submitting and tracking tickets for issue resolution. The Contractor shall provide support with help desk functions such as password resets, workstation builds, and hardware deployment. The Contractor shall setup and breakdown computer workstations for users. The Contractor shall assess and validate IT issues across Sponsor organization. The Contractor shall assist with test calls for video teleconferences (VTC) to ensure equipment is setup along with checking for adequate audio and video. The Contractor shall assess and validate customer IT requirements across the Sponsor organization. The Contractor shall implement IT solutions and workarounds to limit the customer's downtime and inability to perform their daily work duties. Required Experience: Demonstrated experience consulting with technical partners to resolve technical issues. Demonstrated experience communicating technical information to non-technical audiences. Demonstrated experience supporting and providing training via various approaches such as classroom training or WBTs. Demonstrated experience troubleshooting access control issues. Demonstrated experience creating and managing email groups. Demonstrated experience configuring audio and video equipment. Demonstrated experience setting up, breaking down, and maintaining computer workstations which can consist of multiple PCs, monitors, and switches. Demonstrated experience evaluating solutions to meet enterprise and mission specific needs. Desired Skills: Demonstrated strong interpersonal and customer service skills. Demonstrated experience resolving audio and visual equipment issues. Demonstrated experience completing Sponsor's course for system access administration. Demonstrated experience working with Sponsor and internal IT partners. Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1

Quevera is seeking a Customer Service Support Specialist to join our team. At Quevera, we don't just offer jobs-we provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation, collaboration, and personal growth. You'll work with industry experts, take on exciting challenges, and have the creative freedom to build cutting-edge solutions, all while advancing your career in a space that truly values your skills and ideas. HIGHLIGHT'S OF WORKING FOR QUEVERA: Quevera employees voted Quevera as a TOP EMPLOYER in the Baltimore /DC area by the Washington for 2025 for the 5th consecutive year!Excellent Quevera's Benefits: Medical/Dental/Vision (100% Employer Paid Medical Plan) Short/Long Term Disability (Employer Paid) Life Insurance (Employer Paid) Yearly $5,000 towards education/training/certification. Employees are in control of their career path through our Career Pathway Program. Employer paid Company Vacation Package for you and a guest! Retirement: Quevera will match up to 6% towards your 401K and an additional 4% profit sharing! REQUIRED - MUST have a current TS/SCI Polygraph clearance to apply for role. Only those with a current TS/SCI with Poly clearance will be considered. Duties and Responsibilities: EXPERT The Contractor shall prepare classrooms prior to day 1 of each course by rotating all laptop computers from a charging cart to the classroom environment. The Contractor shall maintain all classroom laptops as needed to ensure laptops remain active and take system updates. The Contractor shall lead each class in getting online the first time (approximately 20 minutes). This includes walking them through logging on the first time, changing their passwords, and discussing the “do's and don't's” for the IT environment. The Contractor shall track student issues with obtaining accounts to log onto the system, troubleshoot issues, and work with external partners as needed to resolve those issues. The Contractor shall create an email group for each course and submit requests to add all students to the group. The Contractor shall enroll all students in the course dashboard application, where students complete required WBTs and access course information. The Contractor shall maintain dashboard links to WBTs. The Contractor shall support course instructors on Day 1 in the classroom to identify and resolve any classroom IT problems. The Contractor shall support course instructors and students throughout the courses by resolving any IT problems that arise or submitting and tracking tickets for issue resolution. The Contractor shall provide support with help desk functions such as password resets, workstation builds, and hardware deployment. The Contractor shall setup and breakdown computer workstations for users. The Contractor shall assess and validate IT issues across Sponsor organization. The Contractor shall assist with test calls for video teleconferences (VTC) to ensure equipment is setup along with checking for adequate audio and video. The Contractor shall assess and validate customer IT requirements across the Sponsor organization. The Contractor shall implement IT solutions and workarounds to limit the customer's downtime and inability to perform their daily work duties. Required Experience: Demonstrated experience consulting with technical partners to resolve technical issues. Demonstrated experience communicating technical information to non-technical audiences. Demonstrated experience supporting and providing training via various approaches such as classroom training or WBTs. Demonstrated experience troubleshooting access control issues. Demonstrated experience creating and managing email groups. Demonstrated experience configuring audio and video equipment. Demonstrated experience setting up, breaking down, and maintaining computer workstations which can consist of multiple PCs, monitors, and switches. Demonstrated experience evaluating solutions to meet enterprise and mission specific needs. Desired Skills: Demonstrated strong interpersonal and customer service skills. Demonstrated experience resolving audio and visual equipment issues. Demonstrated experience completing Sponsor's course for system access administration. Demonstrated experience working with Sponsor and internal IT partners. Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1

Job Description Program Support Technician ROLE We need an experienced Program Support Technician at The Naval Dosimetry Center (NDC). The Naval Dosimetry Center (NDC) is the U.S. Navy's hub for measuring radiation exposure among servicemembers operating nuclear-powered vessels. As the center of excellence for radiation protection, NDC provides global dosimetry processing, consultation, and exposure tracking to ensure the health and readiness of Navy and Marine Corps personnel. In this role, you will help keep programs running smoothly by supporting policy implementation, reviewing procedures, analyzing data, and recommending improvements. You'll collaborate across teams, maintain documentation, track performance metrics, and contribute to strategic goals that enhance operational effectiveness and mission alignment. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package. Apply today! RESPONSIBILITIES Collaborates with health science specialists, analysts, and other personnel to review, update, and organize documentation on procedures, guidelines, and operational processes related to program administration. Assesses new and existing program objectives, proposing improvements to enhance operational effectiveness and alignment with organizational goals. Implements updated procedures and systems for monitoring program components, auditing resources, and maintaining accurate data management systems. Supports projects by reviewing, implementing, and maintaining guidelines, policies, and procedures. Contributes to coordinating and executing policy objectives, mission goals, and directives. Analyzes program data, tracking performance trends and assisting in the generation of reports to support decision-making processes and investigations. Generates and maintains reports on program-related data (e.g., health surveillance data, force readiness statistics) to ensure timely dissemination of information across various organizational and external channels. Reviews clinical and administrative requirements for data analysis, presenting recommendations to supervisors for potential changes or enhancements. Follows established quality assurance guidelines to monitor automated systems and conduct routine quality assessment tasks. Develops and implements strategies for improving program compliance and operational processes, focusing on both current and future objectives. Prepares comprehensive written and oral reports, participating in discussions with internal and external stakeholders to support organizational initiatives and communicate policy changes. Maintains respectful and professional communication channels to address inquiries and complaints related to organizational operations or service provisions. Provides general administrative support to ensure efficient operation and alignment with the organization's mission and vision. Assists in exploring improvement options for programs and systems, supporting broader organizational goals. REQUIRED QUALIFICATIONS Knowledge of statistical analysis methods sufficient to interpret and present data received from the Department of Defense (DoD), commercial sources, and medical treatment facilities. Experience in data organization and filing of records with specific security and threat education protocols. Proficiency using Microsoft Office Suite programs (Microsoft Excel, Access, PowerPoint, and Publisher) Ability to work efficiently and effectively with a wide variety of healthcare professionals and private sector contractors Strong skills to critically review, independently edit, format, and synthesize various types of input (verbal, notes, emails, drafts) into a cohesive document or correspondence in accordance with the Navy Correspondence Manual, Official Navy Message Traffic, and other formats policies, including military-technical documents such as point papers, policies, and messages. Demonstrates good critical thinking skills Demonstrates good attention to detail EDUCATION Associate degree required or higher required. PREFERRED QUALIFICATIONS At least one year of experience in providing programmatic support in healthcare systems to maintain accurate records Experience with the military or consulting in a DoD environment LOCATION Bethesda, MD 20814 CLEARANCE U.S. citizenship is required since this role supports the U.S. Federal government Ability to pass a background investigation Secret Security Clearance Required CLIENT Naval Medical Logistics Command TRAVEL No travel required WORK HOURS 40 hours per week 8 hours per day EMPLOYMENT CLASSIFICATION Employment Classification Eligibility - W2 RELOCATION Not eligible for relocation benefits West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law. Other Considerations: applicants will be subject to a background investigation. Individual's primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time. Powered by JazzHR v3n8VUyPu2

Title: Program Support Technician, Manassas (W0231) State Role Title: Admin. and Office Specialist III Hiring Range: $40,000 - $44,000, (salary commensurate with experience) Pay Band: 3 Location: DCSE - Manassas District Agency Website: ******************** Recruitment Type: General Public - G Job Duties The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251,000 cases to ensure that child support payments of $590 million per year reach families across the Commonwealth. A Program Support Technician completes administrative and programmatic duties for child support cases, engaging families for success so that they have the financial and family support they need to grow and thrive. An employee in this position: gathers and organizes information to meet requirements, creates and updates client records in automated systems and processes documents in assigned case management functions. Communicates directly with clients, internal staff and external agencies as needed to obtain and convey information. Researches documentation to support actions by case management staff (establishment, court, review/adjustment and enforcement) in a timely, accurate and complete manner. VDSS engages its employees for success. It offers comprehensive pay and employee benefits, development, and unique job and career opportunities in public service. VDSS employees make a vital difference for Virginia's families. Minimum Qualifications Experience in an office environment providing customer service to the general public. Demonstrated ability to: -Communicate effectively both orally and in writing with the general public and a diverse audience -Perform mathematical computations -Plan, organize, and manage multiple priorities -Obtain and assess information/data through interviewing -Independently research cases to resolve difficult problems -Interpret and apply policies and procedures -Analyze and utilize legal and/or financial data & automated reports Experience with a personal computer using remote access technology, email, automated information systems and Microsoft Office applications, including Excel. Additional Considerations Work experience in child support enforcement or other social service programs Bilingual: English and Spanish Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth's Teleworking policy on a case-by-case basis. Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks. VDSS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization. To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date. The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce. VDSS does not provide sponsorship. VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process. If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (PageUp) employment site when you apply. Contact Information Name: Division of Human Resources Phone: ******************************* (applications/resumes or any other supporting documents are not accepted) Email: ******************************* (applications/resumes or any other supporting documents are not accepted) In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Capital Area Pediatrics offers accessible, comprehensive pediatric care to families at five practice locations throughout Northern Virginia. For both sickness and health, generations of families have chosen Capital Area Pediatrics to provide outstanding care and an exceptional patient experience. We are currently hiring a Patient Care Assistant to provide clinical support at our Sleepy Hollow office. This is an entry level position, ideal for candidates interested in developing foundational healthcare skills. Work Schedule: Wednesday-Thursday 12:00PM-8:30PM and Saturday 8:30AM-12:45PM. Additional hours are available for those seeking full time, however the shifts listed above are required. New Hire Orientation Please note that all new hires are required to attend New Hire Orientation. New Hire Orientation mandatory, and is two days (Monday & Tuesday) from 9:30AM-4:30PM the first week of employment. Responsibilities Greet and escort patients to the exam room, gather patient history, measure vitals, and document all information in the patient's medical chart. Process patients during check-in and check-out. If necessary, collect insurance and registration information, as well as appointment scheduling. Ensure exam rooms are clean and stocked with adequate medical supplies, maintain instruments, and prepare sterilization as required. Maintains patient files, records, and other information in a confidential manner. Communicates effectively and courteously with and demonstrates a caring attitude toward patients and family. Supporting business operations through administrative projects and tasks at the practice business office. Knowledge, Skills, and Abilities Ability to work autonomously and as part of a team. Basic knowledge of HIPAA and OSHA regulations preferred. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with professional composure. Ability to understand and follow instructions. Ability to multi-task and perform well in a fast-paced patient care environment. Requirements High school diploma or equivalent required. Enrollment in a healthcare degree program is strongly preferred. Adherence to Capital Area Pediatrics immunization and testing requirements. Clinical experience is preferred, but not required. Ability to multi-task and perform well in a fast-paced patient care environment. Capital Area Pediatrics ("the Company") is a proud Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, pregnancy, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs. The Company does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of the Company and the Company will not be obligated to pay a placement fee.

About the Team: This team is part of the Print Operations Group. About the Role The White Oak plants provide printing services for WSJ, Barron's and the NY Post. Our plant technicians maintain, and troubleshoot all production equipment across the three primary functioning areas of the plateroom, press/reel room, and mailroom. You will also perform desktop services work normally handled by IT in other Dow Jones facilities such as equipment upgrades, virus software upgrades and equipment backups to maintain mission critical systems to safely run equipment. You will be based in White Oak, Maryland and report to the Technology Service Manager. You Will: + Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls. + Have the basic knowledge of electrical and electronics in accordance to Ohm's law and will use electrical test equipment including a VOM meter and oscilloscope. + Provide PC support including Windows operating system and basic networking. + Have the willingness and ability to work nights, weekends, and holidays. You Have: + 3-5 years of electro-mechanical experience. + Prioritization and time management skillsets. + Ability to communicate effectively, both written and oral. + A technical degree, or equivalent military training, or equivalent experienceis preferred. Our Benefits + Comprehensive Healthcare Plans + Paid Time Off + Retirement Plans + Comprehensive Medical, Dental and Vision Insurance Plans + Education Benefits + Paid Maternity and Paternity Leave + Family Care Benefits + Subscription Discounts + Employee Referral Program \#LI-Onsite Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Print Operations Job Category: IT, Telecom & Internet Union Status: Non-Union role Pay Range: $70,000 - $85,000 We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process. Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice. For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.. Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. Req ID: 49769

Responsibilities & Qualifications TekSynap is seeking a IT Service Support Specialist to provide Tier 1/2 helpdesk support to JPO end users, resolving issues, managing tickets, and assisting with onboarding and adoption of IT tools. RESPONSIBILITIES * Deliver Tier 1/2 IT support for JPO's 1,500-4,000 users. * Manage tickets, perform troubleshooting, and escalate as needed. * Support onboarding and training of end users. * Provide customer-focused service to U.S., partner, and FMS stakeholders. REQUIRED QUALIFICATIONS * Associate's degree (Bachelor's preferred) in IT or related. * 3+ years helpdesk or IT service support experience. * Proficiency with ITSM tools (ServiceNow, Remedy). * Strong customer service and troubleshooting skills. * DoD 8570: IAT Level I (A+ CE, Network+ CE, or equivalent). * Active Secret clearance (Top Secret/SAP preferred).) COMPETENCIES * Helpdesk / ITSM systems (ServiceNow, Remedy) * Tier 1/2 troubleshooting (Windows, Linux, networks) * Customer service & user training * Ticket management & escalation procedures * Knowledge base maintenance and documentation Overview We are seeking a IT Service Support Specialist to join our team at the F-35 Joint Program Office (JPO). TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Location: Arlington, VA * Type of environment: Office * Noise level: Low * Work schedule: On-site * Amount of Travel: Minimal (5%); primary presence required in Arlington, VA for user support. Limited travel for surge user training or deployment activities. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE US Citizenship Clearance requirement: Active Secret clearance (Top Secret/SAP preferred).) OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Customer Service, System Administration, Technical Support Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. WHAT YOU'LL NEED TO SUCCEED: Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Required Experience: 5+ years of related Required Skills & Experience: Demonstrated experience in customer service Demonstrated experience in technical support service Demonstrated experience in system administration for Windows and Linux systems Demonstrated experience trouble-shooting hardware, telephony, and video Demonstrated experience deploying and testing hardware and software Demonstrated experience using an enterprise ticketing system Demonstrated experience working with Windows Operating Systems Demonstrated experience working with Linux Operating Systems Demonstrated knowledge of LAN/WAN architectures and troubleshooting Demonstrated working knowledge with VPN clients such as Cisco VPN and others Desired Skills and Demonstrated Experience: Demonstrated exceptional security practice in working with Restricted Handling (RH) data Experience working with special systems such as FSA3 and FiCE Trained and Certified as a Data Transfer Officer Trained and Certified as a Krypto handling technician Trained to support special “Back Room” requirements Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures Security Clearance Level: TS/SCI with Polygraph Location: Dulles VA - On Customer Site U.S. Citizenship Required GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays #VA_2025Alumni #GDITEnhanced2025 #OpportunityOwned #GDITCareers #WeAreGDIT #JET The likely salary range for this position is $104,188 - $140,960. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA VA Chantilly Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

ROLE We need an experienced Program Support Technician at The Naval Dosimetry Center (NDC). The Naval Dosimetry Center (NDC) is the U.S. Navy's hub for measuring radiation exposure among servicemembers operating nuclear-powered vessels. As the center of excellence for radiation protection, NDC provides global dosimetry processing, consultation, and exposure tracking to ensure the health and readiness of Navy and Marine Corps personnel. In this role, you will help keep programs running smoothly by supporting policy implementation, reviewing procedures, analyzing data, and recommending improvements. You'll collaborate across teams, maintain documentation, track performance metrics, and contribute to strategic goals that enhance operational effectiveness and mission alignment. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package. Apply today! RESPONSIBILITIES Collaborates with health science specialists, analysts, and other personnel to review, update, and organize documentation on procedures, guidelines, and operational processes related to program administration. Assesses new and existing program objectives, proposing improvements to enhance operational effectiveness and alignment with organizational goals. Implements updated procedures and systems for monitoring program components, auditing resources, and maintaining accurate data management systems. Supports projects by reviewing, implementing, and maintaining guidelines, policies, and procedures. Contributes to coordinating and executing policy objectives, mission goals, and directives. Analyzes program data, tracking performance trends and assisting in the generation of reports to support decision-making processes and investigations. Generates and maintains reports on program-related data (e.g., health surveillance data, force readiness statistics) to ensure timely dissemination of information across various organizational and external channels. Reviews clinical and administrative requirements for data analysis, presenting recommendations to supervisors for potential changes or enhancements. Follows established quality assurance guidelines to monitor automated systems and conduct routine quality assessment tasks. Develops and implements strategies for improving program compliance and operational processes, focusing on both current and future objectives. Prepares comprehensive written and oral reports, participating in discussions with internal and external stakeholders to support organizational initiatives and communicate policy changes. Maintains respectful and professional communication channels to address inquiries and complaints related to organizational operations or service provisions. Provides general administrative support to ensure efficient operation and alignment with the organization's mission and vision. Assists in exploring improvement options for programs and systems, supporting broader organizational goals. REQUIRED QUALIFICATIONS Knowledge of statistical analysis methods sufficient to interpret and present data received from the Department of Defense (DoD), commercial sources, and medical treatment facilities. Experience in data organization and filing of records with specific security and threat education protocols. Proficiency using Microsoft Office Suite programs (Microsoft Excel, Access, PowerPoint, and Publisher) Ability to work efficiently and effectively with a wide variety of healthcare professionals and private sector contractors Strong skills to critically review, independently edit, format, and synthesize various types of input (verbal, notes, emails, drafts) into a cohesive document or correspondence in accordance with the Navy Correspondence Manual, Official Navy Message Traffic, and other formats policies, including military-technical documents such as point papers, policies, and messages. Demonstrates good critical thinking skills Demonstrates good attention to detail EDUCATION Associate degree required or higher required. PREFERRED QUALIFICATIONS At least one year of experience in providing programmatic support in healthcare systems to maintain accurate records Experience with the military or consulting in a DoD environment LOCATION Bethesda, MD 20814 CLEARANCE U.S. citizenship is required since this role supports the U.S. Federal government Ability to pass a background investigation Secret Security Clearance Required CLIENT Naval Medical Logistics Command TRAVEL No travel required WORK HOURS 40 hours per week 8 hours per day EMPLOYMENT CLASSIFICATION Employment Classification Eligibility - W2 RELOCATION Not eligible for relocation benefits West 4 th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law. Other Considerations: applicants will be subject to a background investigation. Individual's primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.

Job Description Seneca Federal Health, LLC (SFH) provides solutions to federal health agencies that enable better health outcomes to those our federal customers serve. SFH is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. Seneca Federal Health is looking to hire a Customer Service and Visitor Support Specialist to support our government client in Silver Spring, MD. This position provides critical support to the Defense Health Agency (DHA) at the National Museum of Health and Medicine (NMHM). This position provides assistance and information to the NMHM visitors and contributes to maintaining a clean, organized and safe workspace. Responsibilities include but are not limited to: Responsible for opening and closing the museum, staffing the reception desk, providing customer service to visitors. Monitoring museum appearance and supporting other museum departments as requested. Monitoring the Museum appearance and helps to maintain a clean, organized and safe workplace, ensuring the use of required PPE at all times adhering to laws, regulations, and policy governing accountability and proper use of government equipment and resources. Solicits information from visitors about their awareness of the museum; records information on the daily tally sheet, and encourage visitors to leave feedback in the (digital) guest book. Provides, in a friendly manner, accurate information about the Museum to visitors. Outlines Museum activities and provides orientation and directional information about the galleries. Initiates film and other visitor activated services including setting up program spaces as needed. Answers the NMHM's central telephone lines promptly, answers inquiries courteously, and directs callers to appropriate staff offices and individuals as needed. Informs visitors with children of age-appropriate activities within Museum. Provides a basic introduction to the museum, exhibits, and collections. Directs inquiries to appropriate staff or volunteers. Provides basic first aid and emergency response to visitors and staff to include an AED, if trained. Provides tour program/special event support. Provides subject matter expertise to all areas of museum mission, when requested. Attends virtual and in-person training and professional development, as directed by supervisor. Prepares demonstrations and docent materials in advance of planned/scheduled guided tours. Provide impromptu, guided demonstrations of approved materials Assists docents and staff as needed in their efforts to conduct educational activities within the galleries and auditorium. Sets up program spaces with chairs, tables, and other materials, as requested. Fills in as desk monitors and entry control at bldg. 178 main entrance or at multipurpose room entrance, as requested. Performs light cleaning of exhibit cases and other exhibit display elements and high-touch surfaces; informs requisite offices of other cleaning requirements. Visually inspects ALL objects on display twice a day and reports anomalies in writing via email to their supervisor. Monitors visitor experience by performing bi-hourly rounds, troubleshooting computers/interactives, and handling minor problems on gallery floor. Complies with appropriate physical security measures for the museum and its visitors. Attends regular meetings, or attends other meetings as needed or directed, and performs other tasks as assigned. Individuals will work on weekends and holidays, as well as morning and evening events (Subject to overtime requirements). Requirements One year of experience in visitor and customer support. Knowledge of computers/word processing programs, demonstrably excellent customer service skills, and excellent, demonstrable oral and written communication skills. Must be able to work weekends, evenings, and holidays and support light facility maintenance. Desired Qualifications Bachelor's degree in History, Museum Studies, Education or related field Museum experience preferred Knowledge of the operation of basic audio/visual technologies, such as public address systems, projectors and projection screens, TV monitors and playback devices. Salary at Seneca is based on a variety of factors including but not limited to location, experience, skill set, performance, licensure and certification, as well as contract-specific affordability and organizational requirements. The range of this position in other geographic locations may differ. The projected compensation range for this position is below. The estimate displayed represents the typical salary range for this position and is just one component of our total compensation package for employees. The projected compensation range for this position is:$20-$23.92 USD Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.