Support associate jobs in Texas

Your Job: In this highly technical, fast-paced, and rewarding position, you'll collaborate with multidisciplinary team members to provide the very best care for patients. The Laboratory Support Specialist collects, processes, and distributes specimens submitted for testing. Your Job Requirements: • High school diploma or equivalent required. Your Job Responsibilities: • Communicate clearly and openly • Build relationships to promote a collaborative environment • Be accountable for your performance • Always look for ways to improve the patient experience • Take initiative for your professional growth • Be engaged and eager to build a winning team Methodist Charlton Medical Center is a 314-bed, full-service, acute care teaching hospital that serves Cedar Hill, DeSoto, Duncanville, and Lancaster in southwestern Dallas County. In addition to the new 40,000-square-foot expansion of the emergency department, we offer a newly renovated intensive care unit, labor and delivery unit, and interventional radiology suite; a Level III Trauma Center, a Level II Neonatal Intensive Care Unit, and the Dr. Stephen and Marilyn Mansfield Oncology Unit. We have been recognized for excellence in cardiac catheterization, electrophysiology, open heart surgery, and STEMI care; stroke care; hip and knee joint replacement; women and children's services; and more. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we've earned: Magnet -designated hospital 150 Top Places to Work in Healthcare by Becker's Hospital Review , 2023 Top 10 Military Friendly Employer, Gold Designation, 2023 Top 10 Military Spouse Friendly Employer, 2023 Get With The Guidelines Gold and Gold Plus awards from the American Heart Association

Clarksons is the world's leading provider of integrated shipping and offshore services, bringing our connections and experience to an international client base. Our intelligence adds value by enabling clients to make more efficient and informed decisions. Our global reach, local knowledge and expertise is what makes us unique. To understand more about Clarksons and what you can expect, visit us at ***************** Role Summary We have a fantastic opportunity for an End User Support Analyst to join our Global IT Operations team. The person in this role will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the role will support the activities of desktop services. This position would be great for someone with experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology, its application and use in the business. A key skill we require from the candidate is for them to be customer centric with a desire to learn and develop a career in technical service delivery. Given the focus and importance of service delivery this is an office-based role. There is a requirement for on call on a rotational basis, of which typically falls 1 week every 3. This role also requires out of hours work (evenings and weekends) What you will be doing Working within the End User Support team, you will be a key point of contact for the end user for incidents & service requests. Providing IT support for desktops, Laptops, printers, peripherals, telephone systems, and mobile devices. Triage, taking ownership, troubleshooting and liaising with other IT teams in order to resolve and manage user expectations. This will be done via Telephone support, Service Now, email as well as walk ups. Creating and maintaining accurate knowledge documentation on a quarterly basis Execute all tickets and requests utilising best practise, adoption and utilisation of technology incl automation, applications, and services. Working with the EUS Lead to identify trends and spot potential problems. Improving and iterate on service support provision to the office. Ensuring computers, printers and other peripherals are operational and current Providing support with hardware and software maintenance. Basic hardware break fix replacement Hardware Inventory management Managing system access, security, and spam/anti-virus controls Customer site visits Proactive trend analysis calls to the end user Full JML process covering, Joiners, Movers and Leavers Proactive room checks Device management, including building devices. Desk moves/ Desk set ups To fulfil additional / ad hoc duties as needed to meet the needs of the business. What we are looking for Experience & Knowledge Previous experience within an IT Support role. Customer oriented, with a passion for delivering excellent service and for continuous improvement of services. Excellent communication skills, able to provide technical support over the telephone, chat or face to face. Professional manner with a strong work ethic. Good problem-solving skills, with a solution focused approach. Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance. Ability to multitask effectively during busy times and remain calm during stressful situations. A team player who can work within a framework of procedure and policies. Self-motivated and able to use initiative. Knowledge and some experience of products within the Microsoft Office 365 suite. Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive and Exchange would be advantageous. Knowledge and experience of Active Directory & MS Entra administration, including user maintenance, configuring PCs and groups. Able to learn quickly and work within a fast-paced environment. Desire to learn and to undertake on-the-job training and continuous personal development. Flexible and willing to work outside of the core hours if necessary. History of automating repetitive tasks and scripting with PowerShell Skills Knowledge/experience of the following are required: Active Directory, Entra & Intune administration Exchange recipient and group administration (both on-prem and O365) Experience of supporting VDI solutions Core understanding of network fundamentals MS Office Apple hardware & OS (iOS, iPadOS, MacOS) HP Hardware Multi Factor Auth setup (MS MFA, DUO) Collaboration tooling such as Webex, Team Viewer, Zoom and MS Teams Solid technical understanding of Microsoft desktop Operations Systems incl Windows 10 & 11 Knowledge/experience of the following are advantageous: ServiceNow ITSM tool VMware Horizon Cisco CUCM ITIL V3 or Above

Houston, TX Hybrid Schedule About the Role We are seeking a Software Support Analyst (Contract-to-Hire) to join our IT Business Applications team. This role will focus on supporting key energy applications and related modules, ensuring smooth operations and assisting with new projects across the business. You'll be part of a team responsible for 100+ applications, working to ease operational pain points and deliver reliable support. Key Responsibilities Provide day-to-day support for core energy applications and related modules Troubleshoot and resolve user issues efficiently Partner with IT and business stakeholders to support new initiatives Assist in streamlining processes and improving user experience Contribute to overall application stability and performance Qualifications Experience supporting energy software applications and related modules Strong background in application support and IT business systems Excellent problem-solving and communication skills Ability to work in a hybrid environment and collaborate across teams

Work Setting: Hybrid (3 days onsite / 2 days remote) Schedule: 8:00 AM - 5:00 PM (flexible start/finish) We're seeking an AP Systems Support Specialist to deliver high-quality functional support for an enterprise-level AP automation platform. This opportunity combines a strong accounting background with hands-on experience in AP automation and ERP ecosystems. You'll troubleshoot issues, guide customers on best practices, and manage end-to-end resolutions across multiple accounts. This is a customer-focused, problem-solving, and highly collaborative position, working closely with Sales, Implementation, Product/R&D, and IT teams. What You'll Do Provide functional support by analyzing requests, documenting findings, and delivering timely resolutions. Advise customers on configuration, adoption, and best practices to optimize AP automation. Manage a portfolio of ~80-100 client accounts, handling tickets ranging from quick fixes to longer investigations. Communicate clearly and proactively, primarily via email and scheduled client calls. Partner cross-functionally to resolve issues and minimize escalations. Support seamless transitions from Implementation to Support post-go-live. Contribute product feedback and share process improvements with internal teams. Participate in knowledge-sharing sessions and operational reviews. What You'll Bring Required: Degree in Accounting or equivalent AP experience. Familiarity with AP automation platforms and empathy for daily AP team challenges. Experience with ERP systems (e.g., Sage Intacct, NetSuite, QuickBooks Desktop/Online, Microsoft GP, CDK). Excellent written and verbal communication skills. Strong analytical and organizational skills; able to manage multiple clients and priorities simultaneously. Preferred: Previous SaaS support or AP automation experience. Familiarity with ticketing systems or CRM platforms. Bilingual in French or Spanish (a plus). Who You Are Curious and proactive learner who thrives on solving complex problems. Empathetic, patient, and customer-oriented. Organized multitasker with exceptional follow-through. Collaborative teammate who owns issues through resolution.

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems, billing inquiries, submits return merchandise authorizations, and promotes aftermarket sales. Answers telephone calls, and responds to emails, right faxes and voicemails within prescribed service levels. Documents, tracks, and provides accurate and timely follow through to customer inquiries. Relies on experience and judgment to plan and accomplish goals. Essential Duties and Responsibilities: Takes ownership of incoming calls from the end user community and provides one call resolution for ASSA ABLOY product lines. Properly enters customer information, documents and verifies customer orders, billing and shipping addresses for invoicing and tracking purposes. Responsible for follow-up on all issues, maintains quality assurance of tickets, monitors order status and backlogs for delayed orders. Performs front line troubleshooting of proprietary software for product lines and tests product hardware and software applications to resolve technical inquiries. Assigns tickets to the proper 2nd and 3rd level support teams, sales and field technicians. Escalates calls to appropriate departments and senior management as needed. Provides input on processes and assists with the development of standard operating procedures to gain efficiencies. Promotes Aftermarket Sales to contribute to revenue expectations of department and company. Assumes and performs other duties and responsibilities not specifically outlined herein. Projects a favourable image of ASSA ABLOY Hospitality, Inc. when interfacing with the outside community Rotation of on-call phone and pager for products lines after hours and weekends. Skill Requirements and Performance Criteria: Excellent phone and interpersonal skills with customers, peers and management Must be detail oriented, possess the ability to multitask, be able to organize and prioritize tasks and follow through on commitments. Technical aptitude to troubleshoot and analyze hardware and software issues. Adaptable to change Education and/or Work Experience Requirements: 2 to 3 years customer service experience or Technical Support experience in a fast paced environments. 1 to 2 years Desktop Support or Networking knowledge is preferred. High School graduate/GED with some desktop and/or technical interface experience. Associate Degree in electronics, preferred or equivalent work experience. Some college level course work up to a 4 year degree is desired. Industry certification preferred Software and Technical Skills: Experience with MS Office - Suite, Windows Vista, Window 2003 Server and Windows XP. Network knowledge, preferred. Knowledge of Navision is a strong plus or familiarity with other ERP systems. Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Job Title: Tier 1 IT Support Technician Schedule: Monday-Friday, 8:00 AM - 5:00 PM CST 6 months contract before converting to fulltime. Full time Target Salary: $55,000-65,000 Overview We're looking for a resourceful and detail-focused Tier 1 IT Support Technician to join our client's technology team. Our client is in Oil & Gas. Primary Duties Monitor, prioritize, and resolve incoming technical support requests. Create accounts for new team members and deprovision access for departing users. Maintain user records, groups, and organizational structure within directory services. Prepare, image, and distribute new hardware; set up workstations, monitors, and docking stations. Use PowerShell or similar scripting tools-as well as modern AI utilities-to streamline workflows and automate recurring tasks. Support senior IT staff with more advanced projects when workload permits. Take on additional responsibilities as automation efficiencies increase. Qualifications Solid understanding of core IT support concepts and troubleshooting techniques. Experience managing user accounts within directory or identity management systems. Familiarity with cloud-based identity and productivity platforms such as Azure, Entra, and Microsoft 365. Knowledge of PowerShell or other scripting languages (a plus). Willingness to learn and adopt automation and AI-driven tools. Strong organizational habits and attention to detail. Effective communication skills and comfort collaborating across different time zones. Please apply with an up-to-date resume

A-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks a Audio/Visual/Multimedia Support Technician for on-site support. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. Ideal candidate would have Associates level college degree in a technology related field and/or minimum 3 years of previous employment with AV support responsibilities in the AV industry. Our corporation is looking for an individual who possesses a full understanding of all areas of the A/V field including but not limited to: Ability to operate AV in a control room environment, and conference floor support for live Audio/Video support and capable of a skilled technical user level with AV equipment such as: Crestron Control Systems Switching / Routing technology Video codecs Audio hybrids Digital Audio mixing console Handheld Microphone and Lav Mics Video Switching Audio/Video Support scheduling Help support communications with internal teams coordinating and administrating AV related event support tasks Onsite Skills/Qualifications: Experience working with audiovisual technologies including Video Conferencing (Cisco Codec), Cable Television (Verizon FiOS), Crestron Fusion, Toolbox, Video Walls; and will coordinate with service providers (Verizon, Crestron etc.) as needed to effectively troubleshoot issues Able to read and understand audiovisual signal flows diagram/wiring details and maintain all signal flow diagrams, cut sheets, and conference room Crestron coding files Strong troubleshooting skills Client-focused with the ability to work independently with little supervision and be and be an excellent communicator both verbally and in writing both from a technical perspective as well as with non-technical end users at all levels Minimum of 3-4 years of industry experience in the service of audio, video, audiovisual and presentation systems Provide, on request, pre-meeting setup of the audiovisual systems to ensure the systems are operational before the start of a meeting. Provide on-going operational training and assistance Oversee and advise on the proper implementation of consumable and spare parts Perform minor maintenance checkups and repairs plus conduct proactive Preventative Maintenance checks on all conference rooms using checklist spreadsheet provided by Client. Troubleshoot and coordinate removal/reinstallation of audiovisual equipment in need of shop repair Assist in the coordination and setup of audiovisual equipment for special events Including the addition of display content and video wall support Provide end to end troubleshooting support and resolution of audiovisual related issues Maintain issues log for each system to provide trend analysis information Communicate internally with Client on all AV issues; specifically issues with long lead time resolution Responsible for following all Client's established policies Support and maintain Crestron, Asset Management, Crestron Room Scheduler panels, integration with Client Outlook system, and daily room Full Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays. Join Our Diverse and Inclusive Team! At AV Services Inc. we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique. Our Commitment to Diversity and Inclusion: Our employees are our greatest asset, and we believe that the diverse perspectives and experiences they bring are key to our success. We celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio-economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements. Why Work With Us? Inclusive Culture: We embrace diversity in all its forms and are dedicated to creating an environment where everyone feels respected and valued. Empowerment: We support our employees' growth and self-expression, recognizing that their individual talents and innovations are vital to our success. Community: Join a team that values collaboration and the collective strength of diverse backgrounds and ideas. Be part of a company that not only values diversity but actively promotes it as a cornerstone of our identity and success. Apply today and bring your unique perspective to AV Services Inc.

Desktop/Helpdesk Engineer - 3 month Contract - Plano TX (FULLY ONSITE 5X/WEEK) The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship not available. Our client is seeking a Desktop/Helpdesk Engineer. Role Description Desktop/Helpdesk Engineer - 3 Month Contract - Plano, TX The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship not available. Our client is seeking a Desktop/Helpdesk Engineer in Plano, TX Role Description The First Level Analyst will provide technical support for our contact center systems that underpin the Global Service Desk business to handling technical activities performed through Application and Infrastructure Incident, Problem, Request, Change and project tasks. Be hands-on working within proactive maintenance activities including daily checks across all systems. The team is responsible for maintaining and developing the contact center systems that underpin the Computacenter Digital Experience Centers. Duties/Responsibilities •Engage with technical and non-technical customers through multiple communication channels including phone, email, chat, and applicable ticketing system. •Perform remote installations, upgrades, and repairs using phone, chat, and remote access methods. •Achieve performance targets established by leadership for applicable Key Performance Indicators •Improve Service Desk methods, skills, and processes to ensure consistent, high-quality product and service delivery that meets company goals and client needs. •Consistently support efforts to improve, simplify, automate, and enhance daily service delivery and client experience •Triage and manage incidents, requests, problems, vendor engagements, preventative maintenance, etc.; making decisions and escalating when required. •Create, update, and follow processes, procedures, and documentation, including technical guides and troubleshooting information. •Log and document all work in applicable ticketing system, maintaining detailed records regarding incident, request and problem management (if necessary). •Prioritize and perform specialized resolutions with escalated and/or high visibility incidents. •Provide “White Glove” service to our customers. •Perform other duties as assigned by management. •Embrace and support Computacenter's mission and Winning Together Values with any partner or leader. Location This position will report to Plano, TX. Reporting This position will report to the Team Manager. Education & Experience Required •Applicants must possess a high school diploma, a General Educational Development (GED) certificate, or an equivalent credential •Comprehensive knowledge of technologies found commonly in an IT workplace: Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces and service delivery management tools such as ServiceNow, along with other applications. •Legally eligible to work in the United States. If required, US citizenship or lawful permanent residency. •Acquire or hold relevant certifications required by company and/or customer. Skills & Competencies •Technical aptitude and desire •Intrinsically motivated to learn and succeed •Customer centric mindset •Communication skills (written, typed, and verbal) •Detailed analytical thinker •Adheres to processes but remains adaptable •Possesses a strong sense of urgency •Prioritizes team success over personal achievements •Familiarity with modern operating systems (mobile, desktop, and virtual), applications, cloud storage, and hardware usage. Benefits/Other Compensation This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit). Why Hays? You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume? Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is ‘do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us. In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text ************. Drug testing may be required; please contact a recruiter for more information. -Interact with users to understand and document all IT issues. -Install and maintain computer systems and peripherals in accordance with established standards and guidelines. -Perform administrative duties, including asset tracking and management, IT inventory maintenance, processing purchase requisitions, managing shipping, and providing general support to team members. -Assist with the planning and implementation of IT projects across multiple sites. -Provide first-level IT support for business users -Perform analysis, diagnostics, and resolution of user computer problems, and implement corrective solutions. -Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software. -Open service requests and manage warranty repairs with hardware vendors. -Manage the new user request process, including configuration, setup, inventory, and testing of new user computers prior to delivery. Benefits/Other Compensation In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text ************. Drug testing may be required; please contact a recruiter for more information.

Job Title - Desktop Support Specialist Job Type - Fulltime Key Responsibilities: Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms). Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing. Support mobile device setup and management for sales or field teams. Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations. Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers. Escalate and track issues that require higher-level intervention or vendor support. Collaborate with network and system administrators for more complex technical issues. Maintain accurate documentation of incidents, resolutions, and asset inventories. Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons. Required Skills and Qualifications: 2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment. Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration). Familiarity with Active Directory, user account provisioning, and permission management. Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting. Strong problem-solving, interpersonal, and time-management skills. Customer-service mindset with the ability to communicate clearly with both technical and non-technical users. Preferred Qualifications: Experience supporting IT in a manufacturing, distribution, or retail environment. Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation. Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.

Our client, a worldwide leader in the Sports and Entertainment space, has an immediate full-time (contract) opening to join their team at the Merchandising Location (HQ) in Frisco. The benefits/perks are wonderful, and there is unlimited room for growth and advancement if you join the most desirable employer in Texas! (No 3rd party/recruiter candidates will be considered for this position) This is a 12+ month contract that will continue to renew/extend indefinitely, assuming a good fit for all. They've got a very generous hardware and software budget, so you'll always be working on leading- and bleeding-edge technologies in one of the best working environments in Texas. ESSENTIAL DUTIES AND RESPONSIBILITIES • Provides support to internal staff for technology-related issues • Manages escalation of major issues to third-party support personnel • Performs maintenance of hardware and software on desktops and laptops • Maintains technical proficiency on all internal employee end-user computing platforms: personal computers and laptops, Windows 10 and 11, MacOS, JAMF Pro, Microsoft Office/365, internet applications, AD (Active Directory and ideally Azure AD), accounting applications, CRM, POS (point of sale), and other customized applications • Experience with Microsoft Intune strongly preferred • Assists with large hardware and software installations • Logs new calls, updates and status changes in ServiceNow Portal • Manages and updates documentation of standard procedures • Other duties as assigned • Participate in day-of-game and after-hours support rotation schedules JOB REQUIREMENTS • Minimum of a 4-year Bachelor's degree OR experience equivalent to an A+ certification • Minimum 4 years previous experience in an Information Technology support position • Excellent general computer skills in a Microsoft Windows environment and some MacOS exposure • Ability to work well with people in a support and training role with exceptional communication • Ability to effectively diagnose and repair computer hardware and software problems • Understanding of computer networking concepts • Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilize a wide variety of in-house developed and off-the-shelf applications • Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results • Display professional image and demeanor • Ability to travel as needed • Ability to work flexible hours including evenings, weekends, holidays and extended hours as needed for games/events at The Star and in Arlington

Title: Field Technical Support Rep Essential Job Functions: Provides on-site field support to customers including installation, repair, and servicing of IT equipment. Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices. Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals. Documents all pertinent user information and the nature of problem reported with accuracy. Records all inventory transactions accurately to maintain service and inventory part accuracy. Assists in investigating and resolving complex installations and maintenance matters. Instructs customers in the operation and maintenance of systems and equipment. Ensures issues are referred to the appropriate personnel/service areas for follow up testing. Acts as a liaison with customers on administrative and technical matters for assigned projects. Performs analysis on system issue trends and solutions. Basic Qualifications: High school diploma or G.E.D. Five or more years of field support experience. Experience working with corporate hardware, software and equipment. Able to lift 45 pounds. Able to work in the USA. Other Qualifications: Deep understanding of computer hardware and software components. Experience navigating technical issues with a high level of customer service and empathy. Excellent verbal and written communication with the ability to tailor communication style to different audiences. Experience working in a dynamic, fast-paced environment. Shown success in team environments demonstrating shared responsibility and accountability. Strong analytical and problem solving ability. Good time management and organizational skills.

Technical Support Specialist I Spring, TX | Full-Time | In-Office | Some Travel Sneed Coding Solutions, Inc. is growing, and we're looking for a hands-on, energetic Technical Support Specialist I to help customers keep their thermal inkjet (TIJ) printers running smoothly on production lines across the U.S. If you enjoy solving problems, talking with people, and working with your hands, this is an opportunity to build a technical career - and we will train you. What You'll Do Help customers by phone, email, chat, and video with TIJ printer setup and troubleshooting Perform bench testing and light repairs in our Spring, TX facility Support occasional onsite installations and operator training Learn packaging equipment support over time (we train you) Document customer cases and provide clear resolutions What You Bring Mechanical or technical aptitude (you like to figure out how things work) Great communication and patience with customers Basic computer skills and willingness to learn Positive attitude and team-player mindset Valid driver's license (some travel required) Why You'll Love It Here We invest in your growth Clear path to Level 2 and Field Technician roles Monday-Friday, 8am-5pm schedule Supportive, friendly team environment Compensation & Benefits $45,000-$55,000 base salary Paid holidays, PTO, benefits, and travel reimbursement

McWilliams School of Biomedical Informatics is shaping the future of patient care, disease prevention, and biomedical discovery by transforming data into innovative solutions powered by artificial intelligence, data science, and informatics. We are the only biomedical informatics program with advanced doctoral degrees in Texas and the largest and only free-standing informatics school in the nation. This position is based in/ and surrounding area of the Victoria, TX region. This position will support the Center for Behavioral Emergency and Addiction Research's Heroes Program in Houston, Texas. UTHealth Houston's Center for Behavioral Emergency and Addiction Research oversees several initiatives to address substance use disorders and behavioral emergencies across Texas. Peer Support Services Specialist will work with a multidisciplinary team to provide assertive outreach, navigation to care, direct peer support, and education surrounding substance use prevention, treatment, and recovery in a clinical research environment. Position Summary: Assists with peer recovery support services directly to patients that applies knowledge and skills drawn from lived experience and certification competencies, including assertive outreach, enrollment, mutual support, and additional wrap-around services to eligible patients and ensures quality data maintenance for research and clinical team. Position Key Accountabilities: Assists with direct patient-related peer support services for social determinants of health to individuals enrolled in HEROES and other clinical research programs. Assists with outreach schedule, mutual support groups for peer-education and family support, marketing and organization of all peer-related activities. Assists with outreach to individuals homes and other places. Assists with group services to multiple people, both through virtual and in-person. Follows guidance to ensure peer support team remains aligned with the overall message and purpose of the program. Follows UTHealth program regulations, guidelines and practices are being followed. Cooperatively assist with other job duties as assigned to support the provision of quality services to consumers; remain available to team members in crisis situations; and support the clinical/research team where necessary. Performs other duties as assigned. Certification/Skills: Basic computer skills (email, word processing, excel, etc.). Peer Recovery Support Specialist (PRSS)/(RSPS) by Texas Certification Board (TCB) required Minimum Education: High school diploma. Minimum Experience: One (1) year of experience providing peer recovery support to youths or adults. Certification (as a Peer Support Specialist) at the state and national level required.

At Tech Mahindra ( Tech Mahindra | Connected World, Connected Experiences ), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer ‘experiences' are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest. Extraordinary is when experiences come together - a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change. Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle. The pay range for this role is $110,000- $120,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate. Role Overview: The Solumina L2 Support Specialist will focus on operational support and system sustainment activities for existing Solumina implementations. This role ensures system stability, manages upgrades, and resolves operational issues to maintain high availability and performance. Unlike implementation-focused roles, this position emphasizes post-deployment support, configuration management, and continuous improvement. Required Qualifications: Configuration Management: Maintain and update system configurations in alignment with business requirements and compliance standards. SQL/Data Management: Perform data analysis, troubleshoot database issues, and support integrations between Solumina and other enterprise systems. System Adoption & Operations Support: Address user issues, provide guidance for system usage, and ensure smooth day-to-day operations. Version & Release Management: Plan, coordinate, and execute upgrades, patches, and release deployments with minimal disruption. Incident & Problem Resolution: Investigate and resolve L2-level incidents, escalating to L3 or vendor support when necessary. Performance Monitoring: Track system health, identify bottlenecks, and implement corrective actions. Documentation & Knowledge Base: Maintain detailed documentation for configurations, processes, and troubleshooting guides. Collaboration: Work closely with internal teams and vendors (including iBase-t) for escalations and enhancements. Role Pre-Requisites: Bachelor's degree in Computer Science, Information Systems, or related field. 5-7 years of experience in application support or L2 roles for enterprise systems (MES, ERP, PLM preferred). Strong knowledge of SQL, data analysis, and system integrations. Familiarity with version control, release management, and configuration tools. Excellent troubleshooting and problem-solving skills. Ability to work under pressure and manage multiple priorities. Strong communication and documentation skills. Preferred Experience: Exposure to Solumina or similar MES platforms. Understanding of ITIL processes for incident, problem, and change management. Experience with scripting or automation for system maintenance. Knowledge of manufacturing or aerospace industry processes is a plus. Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_****************************** .

Immediate need for a talented Care Management Support Coordinator. This is a 06 months contract opportunity with long-term potential and is located in McAllen, TX(Onsite). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 25-93118 Pay Range: $16.00 - $17.00 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Conduct outreach calls to members to assist with care plan follow-ups, resource coordination, appointment scheduling, and general inquiries Provide education and guidance to members and caregivers regarding program processes, available services, and next steps Support members by connecting them with community resources and health plan services to promote high-quality care experiences Address member and provider inquiries, explain procedures and protocols, and escalate issues when necessary Perform onboarding and administrative tasks such as sending welcome packets, educational materials, and other correspondence Maintain and update non-clinical member records in accordance with current policies and regulatory guidelines Use knowledge of available benefits, local programs, and social resources to make appropriate referrals for Social Determinants of Health (SDOH) needs Participate in team huddles, meetings, and training sessions as required Meet daily performance metrics and comply with all organizational policies and standards Perform other duties as assigned Key Requirements and Technology Experience: Key Skills; Proficient in English and Spanish both . At least 1 year of experience in healthcare or medical . Experience with appointment scheduling . Should be comfortable for onsite training in McAllen High School diploma or GED required 1-2 years of related experience required Experience in high-volume inbound and outbound calling is strongly preferred Appointment scheduling experience Bilingual (Spanish) Proficiency with Microsoft Office applications Knowledge of healthcare processes or medical experience Our client is a leading Healthcare Insurance Company Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Hybrid in Dallas, Jersey City, or Tampa Representing a global financial services provider, we are proud to be leading the search for an HR Technology Associate Director. This newly created role will lead the transformation and optimization of enterprise HR systems and processes. This is a pivotal role offering the opportunity to influence culture, build processes, and drive performance. As the HR Technology Associate Director, you will be responsible for: Leading the implementation and configuration of HR technology solutions to meet evolving business needs Managing HR technology projects, including functional design, testing, and deployment Overseeing a team of HR Technology associates and reviewing work quality prior to production release Maintaining the integrity of the HR technology portfolio through process review, security administration, and audit Identifying and implementing new system features and functionality to enhance performance and efficiency Acting as a subject matter expert across HR and cross-functional projects, including data integration and system optimization Providing proactive consultation to HR stakeholders to ensure business needs are met and systems are fully leveraged Mitigating risk by adhering to established procedures and monitoring controls To be successful in this role our client is looking for a: HR technology professional with 8+ years of experience, including extensive work with Oracle Cloud HCM (Fusion) Proven experience in Oracle Cloud HCM configuration, particularly in U.S. Payroll, Core HR, and Security Strong project management skills and experience leading implementations and system upgrades Hands-on experience with ADP, JIRA, Agile methodology, and User Acceptance Testing Advanced Excel skills (VLOOKUP, Pivot Tables, Macros, Charts) Strong communication and stakeholder management abilities Experience in a regulated industry such as financial services (preferred) Bachelor's degree or equivalent experience As a specialist HR, Reward & HR Tech search and recruitment firm, we are excited to partner on this strategic opportunity within a forward-thinking organization. This is an excellent opportunity for a technically skilled and solutions-focused HR Technology professional to join a growing, values-led organization and contribute to shaping the future of their HR technology landscape.

About the Role We are a rapidly growing merchant services company seeking a skilled IT & Cybersecurity Specialist to oversee and support the full scope of IT operations across multip business locations. This is a high-impact role requiring a hands-on, solutions-driven professional with direct experience supporting fast-paced call center and sales-floor environments. You will safeguard our infrastructure, support users across multiple sites, and ensure all systems remain secure, compliant, and optimized for high performance. What You'll Do Manage the full IT infrastructure, including cybersecurity, network oversight, data management, and technology strategy/planning. Provide onsite and remote IT support across multi-site environments, including call centers and administrative offices. Install, configure, and troubleshoot hardware, software, networks, VoIP systems, printers, and user devices. Monitor system performance, address outages, and respond quickly to escalated or urgent IT issues. Administer firewalls, VPNs, MFA, endpoint protection, and access controls. Ensure PCI-DSS compliance and adherence to internal cybersecurity and data protection policies. Conduct proactive audits, identify vulnerabilities, and execute remediation plans. Manage user access, onboarding/offboarding permissions, and account provisioning. Oversee backup procedures, disaster recovery strategies, and system hardening initiatives. Train staff on cybersecurity best practices across all locations. Coordinate with external vendors, ISPs, software partners, and hardware suppliers. Maintain IT documentation, asset inventory, system configurations, and incident reports. What You Bring 3-5 years of IT support, cybersecurity, or infrastructure management experience (multi-site required). Experience supporting call centers and sales-floor environments is required, including troubleshooting workstations, networks, VoIP systems, headsets, and connectivity in high-volume settings. Background in merchant services, payment processing, fintech, or PCI-regulated environments is highly preferred. Strong technical proficiency in: Network administration & firewall management VPNs, endpoint protection, MFA Microsoft 365 / Google Workspace Cloud tools and remote-access technologies Solid understanding of PCI-DSS and data security standards. Ability to diagnose and resolve complex technical issues quickly and independently. Strong communication skills with the ability to support both technical and non-technical staff. Ability to travel locally between sites as needed. Preferred (Not Required) Certifications such as CompTIA Security+, Network+, A+, CySA+, CCNA, or similar. Experience developing IT or cybersecurity policies and frameworks. Why Join Us High-impact role overseeing IT and cybersecurity operations across multiple sites. Opportunity for career growth within a rapidly expanding organization. Supportive leadership and a collaborative team culture. Competitive compensation and long-term stability.

**Applicants must be able to work onsite in Plano, TX 75075** Information Technology Technician 2-year Contract 40-Hours Per Week Pay Range: $18-$20/hr Required Skills & Experience • 1+ years of IT Support experience in a professional environment • Experience troubleshooting software, hardware and other desktop issues Job Description An employer is looking for a Desktop Support Technician to support one of Insight Global's largest enterprise sites in Plano, Texas. This person will be doing standard technical support ranging from troubleshooting Microsoft related issues, general user access issues, network connectivity, hardware swaps, PC setup, and other IT support responsibilities. Candidates must have strong communication, high sense of urgency, and excellent customer service experience. They also must feel confident working in an environment without a lot of training or guidance - this isn't always with a team. Must have experience with repairing and/or working with computer hardware and troubleshooting some software. This role supports hardware and software break/fix and some IMACD work both in the service center and field including traveling to sites near by. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role are available. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Source One is a consulting services company and we're currently looking for the following individual to work as a consultant to our client, an autonomous vehicle company in Austin, TX. Job Title: Technical Support Engineer - Contractor Pay Rate: $34/hr (W-2) Initial Duration: 12 months Work Schedule: Evening shift, 2:00pm-11:00pm, Tuesday-Saturday Description: Seeking a Technical Support Engineer to perform in-depth diagnostics on robot systems running NixOS, restore services, and clearly document and escalate incidents to development teams when needed. In this role, you'll work directly on live systems, analyzing logs, troubleshooting via SSH, and managing internal services to ensure operational reliability. The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You're comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution. As a Technical Support Engineer, you'll: - Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware/software issues. - Review system health and logs (uptime, CPU/RAM/disk usage, time sync, systemd status, journalctl, dmesg) and execute updates or service restarts as needed. - Maintain NixOS systems, verify version integrity, and complete post-update health checks. - Use command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano/vim, chmod/chown, tmux). - Conduct basic network diagnostics (ip addr/link/route) and analyze Grafana dashboards to correlate and confirm system alerts. - Support hardware-level troubleshooting by identifying faulty components and validating replacements. - Communicate effectively across teams using Slack and YouTrack, maintaining precise documentation of actions and findings. Daily Tasks: - Diagnostics on onboard systems via SSH - Connect to robots over ssh, usage of internal pipeline utilities for check up and debug - Working with dashboards, analyzing log files, identifying anomalies - Perform rapid triage checking uptime, CPU/RAM/disk check-up, free space checks, time/synchronization health Required Skills: - Strong Linux CLI skills and comfort working on production hosts via SSH - Proven ability to interpret system/service logs and reason from symptoms to root causes - Practical knowledge of systemd/journalctl and basic networking tools - Familiarity with NixOS concepts and workflows (or readiness to learn quickly) - Clear written communication (incident notes, escalation summaries)