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Support associate jobs in Utica, NY

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  • IT Field Technician

    Cumberlandfarmsinc

    Support associate job in East Syracuse, NY

    Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team! Fastrac is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 ‘one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center. What We Offer: Competitive wages Work today, get paid tomorrow through our earned wage access program* Paid Time Off Medical/Health/Dental Coverage 401K with Company Match Team Member Discounts Tuition Reimbursement Employee Assistance Program Health Savings Account Company Spirit Days Employee recognition and awards And much more! Position Summary: We are looking for a technically skilled candidate with good problem-solving ability for the position of FTS Support Technician. The duties of an FTS Support Technician include being a reference point for all IT related queries at store level, responding to store's needs in a timely manner and ensuring the optimal running of all systems, among other technical duties. Additionally, the FTS Support technician will participate in IT projects to upgrade physical technology and secure the environment. Monitor and manage network equipment to maintain both WIFI and network access within the store environment. Responsibilities: 1. Providing support to stores in multiple states and responding in a timely manner 2. Accessing ticketing system and provide status updates to resolve tickets within service level agreements 3. Utilize existing technical, computer and electrical knowledge to successfully troubleshoot hardware problems to include, but not limited to installation, upgrading, maintenance, cleaning, and replacement of point of sale, desktop computers, fuel controllers, electronic payment controllers, Digital Media Boards, and telephone equipment. 4. Install and maintain inhouse wiring of both power and network cabling to keep clean and manageable wiring system withing the store 5. Maintain routers, modems, and access points to ensure proper network settings and availability. 6. Use remote access software to assist Helpdesk personnel to troubleshoot the root cause of the issues and provide a timely resolution. 7. Maintain inventory in vans and at office location to provide accountability and access to all equipment. This includes keeping serviceable assets as well as performing RMAs to vendors. 8. Manage administrative duties such as reporting company mileage, credit card expenses, processing RMAs for equipment on company truck Working Relationships: The FTS Support Technician will be embedded in a team of FTS Techs supporting a territory of convenience stores. The team works together to communicate common goals and to cover off hours, holidays, and weekends. Additionally, the FTS Support Technician will interact with external vendors to provide onsite support outside of covered territories. Team Members must maintain a professional and trustworthy relationship with store personnel to foster an open and accurate accountability as it pertains to store operations and procedures Minimum Education: High School: GED and some technology certification or coursework completed. Preferred Education: Associate's degree or Technology Program Certificate Minimum Experience: 2+ years' experience in role relating to computer networks and systems maintenance. Minimum Experience: Preferred Experience: Experience with NCR Radiant, NCR StorePoint Retalix, Verifone, Gilbarco, Wayne, and PDI systems a plus. Licenses/Certifications: Comptia A+, Network Soft Skills: The ideal candidate has excellent written and verbal communications skills. Must be able to interact with the IT and store communities to solve physical hardware issues inside a convenience store environment while making independent decisions for resolution. Must participate in the coordination or technology materials to complete project objectives. Other Requirements: Travel: Ability to travel independently 50-75%. Must have clean driving record. Hours & Conditions: First Shift (Hourly-Non-Exempt) After hours and late nights are required on occasion or rotational basis. Physical Requirements: Ability to maneuver and regularly lift and or move up to 50-75 pounds. Must be able to climb ladders. At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
    $44k-77k yearly est. 4d ago
  • Clinical Support Representative

    Upstate Medical University 3.9company rating

    Support associate job in Syracuse, NY

    Why Upstate Medical University: SUNY Upstate Medical University, located in Syracuse, NY, is the only academic medical center in Central New York. It is also the region's largest employer with 9,460 employees. The Upstate University Health System serves 1.8 million people, often the most seriously ill and injured, and includes Upstate University Hospital; Upstate University Hospital at Community Campus; Upstate Golisano Children's Hospital, and numerous satellite sites. Upstate Medical University's educational mission is anchored by its four colleges-Medicine, Nursing, Health Professions and Graduate Studies (biomedical sciences). Affiliated with the State University of New York, Upstate's mission is to improve the health of the community through education, biomedical research and health care. Innovating Healthcare Through Technology Join our Information Management and Technology (IMT) team at Upstate Medical University to contribute to groundbreaking advancements, where technology meets healthcare. Upstate was recently named a 2025 Best Places to Work in IT by Foundry's Computerworld. This award recognizes the top organizations that challenge their IT staff while providing great benefits and compensation. Our team of over 400 forward-thinking professionals thrives on collaboration and innovation. We believe in the power of collective expertise to drive meaningful change. And we're dedicated to pushing the boundaries of what's possible to improve patient care and outcomes. If you are looking for a career path that merges your passion for technology with a purposeful career that has a direct impact on your community, apply to join our Information Management and Technology (IMT) team at Upstate Medical University. Job Summary: This position is based in Syracuse, NY. The IMT Clinical Support Representative provides first line support to hospital staff including nurses and providers through rounds, pages, support tickets, and phone calls, and ultimately serve as a liaison between end users and IMT. Issues are documented and escalated to IMT teams as appropriate following established support pathways. An IMT Support Representative also maintains a basic knowledge of IMT systems and operational workflows, and provides end user training as assigned. Minimum Qualifications: Associate's Degree in a healthcare related field and a minimum of 2 years relevant healthcare related experience, or an equivalent combination of education and experience required. Excellent computer, written/oral communication, interpersonal, and time management skills also required. Apply Online: *****************************************************************************************************************************************
    $36k-41k yearly est. 22h ago
  • Intervention Support Specialist-Math (2025-2026) - SAS Middle School

    Science Academies of Ny 3.9company rating

    Support associate job in Syracuse, NY

    SANY is excited to announce the opening of Intervention Support Specialist-Math (Grades 5-7) for Syracuse Academy of Science Middle School for the 2025-2026 academic year. We need Teachers who will: Provide engaging lesson plans that conform to the charter's curriculum; which is designed to meet the state's core educational standards. Possess a strong understanding of Common Core standards and state learning standards. Have the ability to modify/redesign/develop curriculum as needed. Collaborate with staff to determine the charter's requirement for the instructional goals, objectives, and methods. Be ready to prepare students for the standardized tests relevant to the content area. Have excellent content knowledge and pedagogy. Welcome the use of analytics and data to help drive instruction and promote learning Appreciate regular feedback, accountability, and the rewards that come with doing a great job serving our students & communities. Have great classroom management. What we can provide: Excellent benefits package including medical, dental, vision, long-term disability, employee assistance program, and more! Enrollment in the NYS Teacher Retirement System (TRS) or 403b employer match Tuition Reimbursement Competitive salary Professional development opportunities. Coaches and mentors in every building! Regular use and integration of technology in our classrooms and throughout our school, including IPADs, Chromebooks, internet, and apps Requirements Qualifications: Bachelor's degree required; Master's degree preferred NYS Certified Required Experience with a diverse population of students or in an urban setting a plus Prior teaching experience preferred and novice teachers encouraged to apply! Fingerprint clearance through NYS Department of Education Competencies: Growth mindset, flexible and okay with change Intrinsically motivated Compassionate A strong conviction that all students can succeed The ability to take feedback well and immediately implement Comfortable with the use of data and analytics to help drive instruction and promote learning Want to learn more about our district? Be sure to check out the following links to get a closer look at our schools, hear from our parents and see what our state and community leaders are saying about SANY.District Website: ************ Syracuse region Youtube: ************************************************* region Youtube: ************************************************* region Facebook: **************************************** Utica region Facebook: ****************************** Equal Opportunity Employer Science Academies of New York is committed to maintaining a working and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or those who participate in an equal opportunity investigation. Salary Description 40,500
    $44k-54k yearly est. 60d+ ago
  • Client Support Associate

    Ack

    Support associate job in Utica, NY

    Benefits: Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options - Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! Compensation: $16.00 - $18.00 per hour Working at Jackson Hewitt Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us. Taxes are fun (really!) At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now. PTIN Certification: Yes Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CANDIDATE ACKNOWLEDGEMENT: Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation. I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered. I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process. By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out. By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.
    $16-18 hourly Auto-Apply 60d+ ago
  • Workday Learning Administrator Support

    Lancesoft 4.5company rating

    Support associate job in Marcy, NY

    Job details: Title: Workday Learning Administrator Support Duration: 12+ months Schedule: Hybrid schedule of a minimum of 3 days on-site, up to including fully on-site. We are seeking a detail-oriented Workday Learning (module) Administrator to support the transition from our current SuccessFactors LMS to the incoming Workday Learning Management System (LMS). This role is crucial for ensuring that our learning module data and contents are effectively transitioned, deployed, maintained, and continuously improved to support employee development and organizational growth. Job Functions & Responsibilities Data Migration: Support the movement of data from the existing LMS to Workday LMS. Module Administration: Manage the configuration, administration, and maintenance of the Workday Learning modules, ensuring that all content is up-to-date and accessible. Content Management: Collaborate with training and development teams to upload and organize learning materials, courses, and resources. User Support: Provide technical support and assistance to employees, addressing their inquiries and resolving issues related to the Workday Learning system. Reporting and Analytics: Generate system reports to assess effectiveness and identify areas for improvement. Training Coordination: Assist in planning and coordinating new program rollout training sessions. Continuous Improvement: Participate in regular system reviews and user testing of the learning modules with stakeholders to enhance user experience and training efficacy. Skills: Preferred knowledge of SAP and Success Factors. Proven experience with Workday Learning and similar Learning Management Systems such as SuccessFactors. Strong analytical skills with the ability to analyze data and troubleshoot system issues. Excellent communication and interpersonal skills. Ability to manage multiple tasks simultaneously with changing priorities. Strong attention to detail and problem-solving abilities. Education & Certifications Workday Learning or relevant LMS administration certification preferred. Bachelor's degree
    $45k-63k yearly est. 4d ago
  • Facility Support Specialist

    Zel Technologies 4.3company rating

    Support associate job in Rome, NY

    * This position is eligible for a $500 ZelTech Non-Employee Referral fee. Contact ZelTech Recruiters for questions concerning this matter. * Join Our Talent Community to Stay Connected! This position provides critical technical and administrative support to the AFRL/RI Special Security Officer (SSO) in managing a Sensitive Compartmented Information Facility (SCIF) at the Air Force Research Laboratory, Information Directorate, Rome, NY. The role ensures compliance with national security protocols and supports the lifecycle management of classified systems and materials. Responsibilities: • Coordinate SCIF accreditation and reaccreditation processes in accordance with ICD 705 and DoDM 5105.21. • Maintain and update SCIF management systems including incident reporting and facility documentation. • Prepare and submit facility accreditation packages; conduct annual self-inspections and compliance audits. • Manage SCIF Co-Utilization Agreements (CUA) and Joint Utilization Agreements (JUA). • Conduct equipment inventories and audits; track COMSEC assets and support off-site deployments. • Maintain and update data in SCI management systems such as SIMS, eMass, and DISS. • Access and manage DD254 Security Agreements and ensure proper handling of classified contracts. • Assist with safeguarding and storage of classified materials, including digital scanning and archiving. • Utilize office automation tools (e.g., Microsoft Office Suite, Adobe Acrobat, SharePoint) for document creation, editing, and reporting. • Generate visual data representations using Microsoft Excel, PowerPoint, and Visio. • Perform administrative duties including timekeeping, records management, and correspondence proofreading. • Ensure proper logging, control, and safekeeping of classified materials in accordance with DoD and AF regulations. Requirements: • U.S. Citizenship • Active Top Secret clearance with SCI eligibility. • Minimum of 5 years of experience supporting federal agencies or military operations in a classified environment. • Proficiency in Microsoft Office Suite and familiarity with DoD networks and systems. • Successful completion of background investigation and drug screening. Preferred Requirements: • Knowledge of Air Force Records Management and Information Security Program requirements. • Experience with classified document control, including receipt, logging, and safekeeping. • Familiarity with Personnel Security Systems such as: JPAS (Joint Personnel Adjudication System). DISS (Defense Information System for Security) Scattered Castles • Experience managing SCIF agreements (CUA/JUA) and supporting facility inspections. • Working knowledge of COMSEC procedures, including handling of CIKs, crypto keys, and secure voice/data equipment. • Familiarity with eMass for system security documentation and RMF (Risk Management Framework) processes. Recommended Certifications: Security+ (CompTIA) - foundational cybersecurity knowledge. Certified Facility Security Officer (FSO) - for understanding NISPOM and industrial security. ICD 705 Training - for SCIF construction and accreditation. COMSEC Custodian Training - for handling and accountability of COMSEC materials. RMF Training - for managing cybersecurity compliance in DoD environments. About ZelTech: Founded in 1988 by Ret. Col. Jack L. Ezzell Jr., Zel Technologies is a trusted leader in national security, providing comprehensive research, development, engineering, and operational support to the Department of Defense, the Intelligence Community, and federal agencies. Originally focused on leveraging operational and software expertise to improve time-critical targeting capabilities for the military, the company advanced its capabilities to provide scientific and HUMINT expertise for CBRNE collection and analysis. In the wake of 9/11, Zel Technologies rapidly expanded its capabilities to provide turnkey ISR support services to US Special Operations Forces (SOF), as well as advanced technical & operational intelligence, physical & data science, and engineering support services to the greater Intelligence and SOF Communities supporting global counterterrorism and CWMD operations. Today, Zel Technologies remains at the forefront of intelligence missions, advancing CWMD and global counterterrorism efforts, while also addressing emerging threats posed by near-peer adversaries. Our team remains committed to delivering adaptive, innovative, and cost-effective solutions across multiple domains, in alignment with the mission priorities of the U.S. Government and its partner nations. Our Mission: Through our commitment to innovation and quality, our skilled teams deliver robust, technology driven solutions and insights that empower our customers to overcome complex challenges and achieve their mission objectives. Our Workforce: ZelTech team members represent a wide range of backgrounds, skills, experience, and personalities bound together by common objectives and mutual respect. You will join a caring community of professionals, including many military veterans who challenge and support each other in seeking the right solutions to important matters. Benefits: Medical, Dental and Vision Insurance 401k immediate vesting with company match Flexible Spending Accounts Health Savings Account with company contributions Employee Assistance Program (EAP) Bonuses for performance Voluntary life/accidental death & dismemberment Educational assistance and special training programs Voluntary benefits (accidental, critical illness, whole life) Group life insurance (Company paid) Short-term and Long-term Disability Insurance (Company paid) Paid Time Off (PTO), Holiday Leave, Jury Duty, and Military Leave Health and fitness reimbursement Referral bonuses Employee discounts on various services and products Equal Opportunities: ZelTech is an equal opportunity employer and does not discriminate based on race, color, religion, creed, sex, age, sexual orientation, national origin, disability, marital status, military status, genetic predisposition, or any other basis protected by law.
    $44k-70k yearly est. Auto-Apply 55d ago
  • Facility Support Specialist

    Zeltech Training Solutions, LLC

    Support associate job in Rome, NY

    * This position is eligible for a $500 ZelTech Non-Employee Referral fee. Contact ZelTech Recruiters for questions concerning this matter. * Join Our Talent Community to Stay Connected! This position provides critical technical and administrative support to the AFRL/RI Special Security Officer (SSO) in managing a Sensitive Compartmented Information Facility (SCIF) at the Air Force Research Laboratory, Information Directorate, Rome, NY. The role ensures compliance with national security protocols and supports the lifecycle management of classified systems and materials. Responsibilities: • Coordinate SCIF accreditation and reaccreditation processes in accordance with ICD 705 and DoDM 5105.21. • Maintain and update SCIF management systems including incident reporting and facility documentation. • Prepare and submit facility accreditation packages; conduct annual self-inspections and compliance audits. • Manage SCIF Co-Utilization Agreements (CUA) and Joint Utilization Agreements (JUA). • Conduct equipment inventories and audits; track COMSEC assets and support off-site deployments. • Maintain and update data in SCI management systems such as SIMS, eMass, and DISS. • Access and manage DD254 Security Agreements and ensure proper handling of classified contracts. • Assist with safeguarding and storage of classified materials, including digital scanning and archiving. • Utilize office automation tools (e.g., Microsoft Office Suite, Adobe Acrobat, SharePoint) for document creation, editing, and reporting. • Generate visual data representations using Microsoft Excel, PowerPoint, and Visio. • Perform administrative duties including timekeeping, records management, and correspondence proofreading. • Ensure proper logging, control, and safekeeping of classified materials in accordance with DoD and AF regulations. Requirements: • U.S. Citizenship • Active Top Secret clearance with SCI eligibility. • Minimum of 5 years of experience supporting federal agencies or military operations in a classified environment. • Proficiency in Microsoft Office Suite and familiarity with DoD networks and systems. • Successful completion of background investigation and drug screening. Preferred Requirements: • Knowledge of Air Force Records Management and Information Security Program requirements. • Experience with classified document control, including receipt, logging, and safekeeping. • Familiarity with Personnel Security Systems such as: JPAS (Joint Personnel Adjudication System). DISS (Defense Information System for Security) Scattered Castles • Experience managing SCIF agreements (CUA/JUA) and supporting facility inspections. • Working knowledge of COMSEC procedures, including handling of CIKs, crypto keys, and secure voice/data equipment. • Familiarity with eMass for system security documentation and RMF (Risk Management Framework) processes. Recommended Certifications: Security+ (CompTIA) - foundational cybersecurity knowledge. Certified Facility Security Officer (FSO) - for understanding NISPOM and industrial security. ICD 705 Training - for SCIF construction and accreditation. COMSEC Custodian Training - for handling and accountability of COMSEC materials. RMF Training - for managing cybersecurity compliance in DoD environments. About ZelTech: Founded in 1988 by Ret. Col. Jack L. Ezzell Jr., Zel Technologies is a trusted leader in national security, providing comprehensive research, development, engineering, and operational support to the Department of Defense, the Intelligence Community, and federal agencies. Originally focused on leveraging operational and software expertise to improve time-critical targeting capabilities for the military, the company advanced its capabilities to provide scientific and HUMINT expertise for CBRNE collection and analysis. In the wake of 9/11, Zel Technologies rapidly expanded its capabilities to provide turnkey ISR support services to US Special Operations Forces (SOF), as well as advanced technical & operational intelligence, physical & data science, and engineering support services to the greater Intelligence and SOF Communities supporting global counterterrorism and CWMD operations. Today, Zel Technologies remains at the forefront of intelligence missions, advancing CWMD and global counterterrorism efforts, while also addressing emerging threats posed by near-peer adversaries. Our team remains committed to delivering adaptive, innovative, and cost-effective solutions across multiple domains, in alignment with the mission priorities of the U.S. Government and its partner nations. Our Mission: Through our commitment to innovation and quality, our skilled teams deliver robust, technology driven solutions and insights that empower our customers to overcome complex challenges and achieve their mission objectives. Our Workforce: ZelTech team members represent a wide range of backgrounds, skills, experience, and personalities bound together by common objectives and mutual respect. You will join a caring community of professionals, including many military veterans who challenge and support each other in seeking the right solutions to important matters. Benefits: Medical, Dental and Vision Insurance 401k immediate vesting with company match Flexible Spending Accounts Health Savings Account with company contributions Employee Assistance Program (EAP) Bonuses for performance Voluntary life/accidental death & dismemberment Educational assistance and special training programs Voluntary benefits (accidental, critical illness, whole life) Group life insurance (Company paid) Short-term and Long-term Disability Insurance (Company paid) Paid Time Off (PTO), Holiday Leave, Jury Duty, and Military Leave Health and fitness reimbursement Referral bonuses Employee discounts on various services and products Equal Opportunities: ZelTech is an equal opportunity employer and does not discriminate based on race, color, religion, creed, sex, age, sexual orientation, national origin, disability, marital status, military status, genetic predisposition, or any other basis protected by law. Back
    $35k-59k yearly est. Auto-Apply 57d ago
  • Medical Support Specialist

    Kelberman Center Inc. 4.0company rating

    Support associate job in Utica, NY

    Description: The Medical Support Specialist (MSS) is responsible to provide daily support of medical/clinical appointments, medication ordering, medication passes, and provide updates to the LPN and RN. Scheduling of appointments, participate in Kelberman activities and complete required documentation while providing leadership to AMAPs and supporting the overall success of the residential program. ESSENTIAL RESPONSIBILITIES Role responsibilities include but are not limited to the following: Scheduling and participation in medication administration passes, tube feeding, diabetic injections and ordering of medication. Scheduling and participation in medical/clinical appointments within IRA. Oversee the safety and well- being of the program participants. Oversee and upkeep the maintenance of medical/administrative equipment and supplies. Participate in activities as part of the treatment team that may include meetings, appointments, trainings, and committees. Maintain documentation as required. Review doctor's orders as assigned. Provide oversight (under direction of RN) of Medication Administration Record. Train and perform special skills like Tube Feeding, Choking Prevention and Diabetic Care/Injections as licensing allows. Train staff on CPR (American Red Cross) use of AED's, First Aid, and Epi-pens as appropriate. Teach infection control and Food Consistencies as appropriate. Teaches and promotes safe patient handling techniques. Review and act on incident reports and provide necessary re-training for staff. Provide “on-call” medication administration and tube feed coverage as needed. Provide quality oversight of medical duties, documentation, treatments, and follow up. Perform quality checks amongst all IRAs once per week (unless otherwise advised). Follow (and adjust with supervisor) CSS Checklist on daily, weekly, monthly, and annual checklist/responsibilities. Establish a work environment that creates positive communication between supervisors and employees and assimilates new employees to the Agency's culture, values and mission. Ensure compliance with all pertinent government and agency regulations and operating standards. Maintain and regularly compile data and documentation to be reviewed by supervisor as required. Adhere to mandatory reporting requirements and HIPAA laws. Promote a work environment that creates positive communication between supervisors and employees and assimilates new employees to the Agency's culture, values and mission. Ensure compliance with all pertinent government and agency regulations and operating standards. Maintain and regularly compile data and documentation to be reviewed by supervisor as required. Contribute to a positive work environment through collaborative team work and positive communication in alignment with the Kelberman's culture, values and mission. Demonstrate excellent work attendance by being punctual and reliable for all scheduled shifts and meetings. Ensure compliance with all pertinent government and agency regulations and operating standards. Adhere to mandatory reporting requirements and HIPAA laws. Other duties as assigned. WORK ENVIRONMENT & PHYSICAL DEMANDS Job related tasks may involve possible exposure to blood, body fluids, tissue or spills or splashes from these substances. May have exposure to unpredictable individuals and situations when working at Kelberman sites. OSHA exposure category l. The employee frequently is required to stand, walk and sit. Must be able remain in a stationary position for extended periods of time. Must be able to bend, twist, reach. Must have the ability to lift up to 50 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising work-flow and efficiency. The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. This job description may be changed at any time and does not constitute a contract or agreement. Requirements: REQUIRED SKILLS AND ABILITIES Maintain professional boundaries and confidentiality. Exercise tact, discretion and judgment in working with a variety of people Displays flexibility and openness in daily work and encourages others to stay open to change and improvement. Demonstrates and promotes respect toward coworkers and adapts behaviors to work effectively with varying people and situations. Must possess the ability to make independent decisions when circumstances are warranted Demonstrated proficiency in the areas of quality assurance, fiscal management and regulatory compliance of programs and services for persons with significant development and/or healthcare needs. Outstanding written and verbal communication skills. Demonstrated proficiency in organizational management, systems development, continuous quality improvement and strategic planning. Must possess the ability to make independent decisions when circumstances are warranted. Must be able to maintain focus in a very busy work environment. Must have a strong attention to detail. Must be able to manage time independently, adhering to all deadlines including unexpected demands for information and/or additional assignments. Must be able to work with diverse personalities, needs, wants and abilities of individuals Must be able to effectively lead groups / curriculum to individuals with varying abilities, diagnosis and interests. Must be able to lead group and one-on-one trainings and discussions. Must have good negotiation and counseling skills. Must have professionalism in all decision making. Use of good judgment based on regulatory and quality standards is required. Maintain professional boundaries and confidentiality. EDUCATIONAL REQUIREMENTS/QUALIFICATIONS/EXPERIENCE A.A.S. Degree or High School plus Specialized Trade Certificate. Valid NYS Licensure as a Licensed Practical Nurse and current NYS Registration Certificate preferred. Basic Computer Skills (Windows, Outlook, Adobe Acrobat, Word, Excel). This position has regular and substantial unsupervised or unrestricted physical contact with individuals receiving services and is required by law to be fingerprinted for a criminal history record check under OPWDD (Office for People with Developmental Disabilities), Travel and transport is required. Must have a valid NYS Driver's License and require reliable transportation. An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
    $38k-46k yearly est. 26d ago
  • Community Support Staff - After School Hours Available

    The Arc Lexington 3.5company rating

    Support associate job in Gloversville, NY

    TEACHERS WANTED! We can accommodate after school hours! What does a Community Support Staff do? A Community Support Staff provides guidance, direction and care as they assist people with developmental disabilities in becoming more independent by teaching techniques to improve their self-help skills within their home, community or a group setting. Qualifications: High School Diploma or GED is preferred Valid NYS Driver's license with 2 years of experience is required What can The Arc Lexington offer you? Competitive starting wages Ability to accommodate after school hours for Teachers Generous Paid Time Off A complete, very low-cost benefits package Paid training Why work at The Arc Lexington? The Arc Lexington always strives to be the best possible employer. This means going to great lengths to ensure it is a great place to work, a place where employees feel valued, nurtured and respected. Employees find fulfilling, meaningful careers at The Arc Lexington and enjoy being part of our family. The Arc Lexington employees have repeatedly voted us for several awards: 2013 - Albany Times Union Top Workplace Award 2014 - Voted #1 Large Workplace in the Capital District 2014 - Albany Times Union Top Workplace Award 2017 - Best Company to Work For in New York State 2022 - Albany Times Union Top Workplace Award & Times Union Meaningfulness Award 2023 - 10 Best Workplaces for Diversity We hope you will join us in making a difference! Apply Today! The Arc Lexington provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, physical or mental disability, genetic information, predisposition or carrier status, marital status, military or veteran status or any other status protected by applicable laws ("each a "Protected Characteristic"). This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $34k-39k yearly est. 9d ago
  • Card Support Specialist I

    Americu Credit Union 3.9company rating

    Support associate job in Rome, NY

    Card Support Specialist I 231 Hill Road, Rome, NY 13440 Starting pay rate: $16.78/hour to $20.98/hour, actual rate will depend on experience Status: Full-Time, Non-Exempt Who Are We? AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025, we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide! Join our team and play a key role in delivering exceptional member experiences! As a Card Support Specialist I, you'll be the go-to expert for everything related to debit and credit cards, ATMs, and payment solutions. This is a dynamic position where you'll solve problems, provide guidance, and ensure smooth operations for our members and internal teams. What You'll Do Be the problem solver: Assist members and staff with questions and issues related to ATMs, debit/credit cards, bill payments, remote deposits, and disputes. Deliver expert support: Provide accurate credit card information, resolve billing discrepancies, and act as the liaison between AmeriCU and our credit card partners. Manage accounts: Set up new credit card accounts, process adjustments, line increases, and handle account maintenance. Stay ahead of the curve: Maintain deep knowledge of our credit card products, systems, and mobile banking tools to support members and Financial Center staff. Drive member satisfaction: Respond promptly and professionally to inquiries, ensuring confidentiality and exceeding expectations. Collaborate and train: Support Financial Centers with credit card-related training, marketing campaigns, and webinars. Be ready when needed: Participate in AmeriCU's on-call support for ATMs and kiosks, including weekend assistance for urgent card or ATM issues. What We're Looking For Strong organizational and time management skills. Ability to work independently and as part of a team. Excellent communication and problem-solving abilities. A commitment to providing outstanding member service. Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Competitive rates on our Medical, Dental and Vision plans Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans Paid Holidays Paid Time off Employee Appreciation Events 401(k) Matching after 1 year of employment Employee Assistance Program Tuition Reimbursement for Full-time employees after 1 year of employment Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees Enhanced Short Term Disability - at no cost to you! Get to know us more by clicking on the links below. See why YOU should choose AmeriCU! ***************************************** ************************************
    $16.8-21 hourly 41d ago
  • Recovery Support Triage Specialist

    Upstate Caring Partners

    Support associate job in Utica, NY

    Pay $20.00 - $22.00 an hour The Certified Community Behavioral Health Clinic (CCBHC) Recovery Support Triage Specialist (RSTS) works to outreach and effectively engage with individuals to assess their needs for CCBHC recovery support services. The RSTS provides compassionate support to connect with services that empower individuals to improve their quality of life and achieve their recovery goals. The RSTS coordinates with the CCBHC Treatment Team and collaborates with a broad scope of community agencies during transitions to and from community settings, to ensure seamless access to comprehensive care. Core Responsibilities Use motivational interviewing, screening brief intervention and referral to treatment, and brief counseling to engage individuals seeking additional behavioral health supports. Conduct Recovery Support Triage assessments to determine interest and eligibility for services needed including: Care Coordination Peer Support Services Psychiatric Rehabilitation Services Targeted Case Management. Build rapport with individuals utilizing a person-centered, trauma-informed, culturally competent approach. Educate individuals on CCBHC services and ensure a high level of individual satisfaction through proactive support and active listening. Coordinate transitions of care across settings and providers for individuals across the full spectrum of health services, including acute, chronic, and behavioral health needs; (i.e. hospital, treatment facility, skilled nursing, correctional facility). Provide exceptional customer service both internally and externally and work in partnership with behavioral health teams to provide integrated service delivery. Engage in outreach efforts to support client retention in behavioral health services both in-person and telephonically. Collaborate with all multi-disciplinary team members to maximize integration of care across all systems and programs. Complete all required documentation according to program regulations. Participate in agency or community activities as part of the treatment team that may include meetings, trainings, committees and community events. Engage in outreach efforts to promote awareness of CCBHC services. Qualifications High School Diploma or GED required and 1-3 years of relevant work experience in a behavioral health setting OR a Bachelor's Degree. Must complete required training (s) within three (3) months of hire date and not to exceed six (6) months of employment. Excellent interpersonal skills and able to communicate both verbally and in written form. Commitment to cultural diversity and sensitivity. Ability to maintain a professional demeanor under pressure and operate with keen sense of urgency and commitment to quality. Benefits Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off. Comprehensive Health/Dental/Vision Direct Deposit Flexible Spending Account (FSA) Retirement Plan 403(b) Life Insurance Voluntary Benefits Employee Assistance Program (EAP) Generous PTO Plans (Sick, Vacation and Employee Leave) Tuition Reimbursement Service Awards Employee Appreciation Events Employee Discounts Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full located within the job posting. upstatecpjobs.org To access a copy of the job description Click Here - CCBHC Recovery Support Triage Specialist
    $20-22 hourly 60d+ ago
  • Billing Support Specialist

    Billing Support Specialist

    Support associate job in Syracuse, NY

    This is the accounting position you have been searching for. Rapid Response Monitoring is looking for an individual to join our billing team. As a billing support specialist, you will play a critical role in ensuring accurate billing processes and maintaining customer accounts. This position requires a blend of technical skills, customer service expertise, and attention to detail. If you enjoy problem-solving and working with customers to resolve issues, this role will be a great fit for you. Salary Range $23.00 to $30.00 per hour, based on experience Hours Monday-Friday, 8:00am-5:00pm Responsibilities Proactively contact delinquent accounts in accordance with established collection procedures; help prevent defaults by offering options such as automatic payments or scheduled payment plans. Recommend appropriate payment plan solutions to the Accounts Receivable Supervisory team for review and approval. Foster strong client relationships to promote timely payments by building rapport and understanding customer payment behaviors. Record and apply incoming payments to corresponding customer accounts; investigate and resolve discrepancies or billing issues. Perform billing and invoicing tasks as assigned, including cancellations and credits, and monthly late statements. Assist with audits as directed by the Accounts Receivable Supervisory team. Set up new customer accounts promptly and accurately; maintain the billing database by updating customer information, services, and rates. Generate and distribute accurate invoices, statements, credits, and late charges, including itemized details, via electronic data interchange when applicable. Document billing changes related to new or existing service offerings and communicate updates to team members and supervisors. Respond to customer billing inquiries via phone or email, maintaining a high level of customer service through consistent, professional communication, and escalate complex issues to the Accounts Receivable Supervisory team when necessary. Assist in developing and implementing new billing procedures. Investigate and resolve billing discrepancies and promptly report findings to the Accounts Receivable Supervisory team. Able to contribute to the overall success of the company by performing all assigned duties in a professional, timely, and accurate manner. Provide general administrative support to the department. Qualifications Basic Qualifications Associate s degree in business or related field. Proven experience as a data entry clerk. Proven ability to adapt to new software and changing office environment. Solid understanding of basic accounting principles, fair credit practices and collection regulations. Successfully clear drug screen and background check to meet industry and security licensing requirements Preferred Qualifications Bachelor s Degree Ability to effectively communicate verbally and in writing. Experience with customer service and have ability to negotiate. Strong organizational skills with the aptitude to pay attention to detail. Proficiency of the Microsoft Office suite (Word, Excel, PowerPoint). What awaits you at Rapid Response Annual salary increases Medical, Dental, Vision, and 401k Paid Vacation and Sick Time Wellness Program + Wellness DAYS OFF Internal advancement opportunities The opportunity to make an impact on communities across the country every day About Rapid Response Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid! Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment. Additional Information Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at ****************************** Rapid Response is an Equal Opportunity Employer. INDRR10
    $23-30 hourly 3d ago
  • Legal Support Specialist

    Ccmr3

    Support associate job in Syracuse, NY

    Job TitleLegal Support Specialist DivisionLegal LocationSyracuse, NY Join our dynamic team at CCMR3, where we specialize in providing exceptional debt recovery solutions while prioritizing empathy and integrity. As a leading firm in the industry, we are committed to upholding the highest standards of ethical conduct while delivering results for our clients. We are currently seeking talented individuals to join our dynamic team and contribute to our mission of changing the face of the Debt Recovery industry through our Rethink, Reimagine, and Recover philosophy. If you are driven, innovative, and thrive in a fast-paced environment, we invite you to explore the opportunities available with us. Job DescriptionA Legal Support Specialist provides administrative and legal support to legal teams, collectors and legal partners. They assist in managing and coordinating legal collection processes, preparing reports, conducting research, managing legal documents, and ensuring compliance with legal procedures. The role requires strong organizational skills, attention to detail, a solid understanding of legal, collections and project management processes, and involves extensive collaboration with various departments to ensure the efficient handling of collections and legal matters. Position Responsibilities: Key Responsibilities : · Case Management: o Maintain detailed records of legal and collection activities, communications, and agreements. o Track case progress and deadlines. o Coordinate with legal teams to prepare cases for different stages of litigation · Intradepartmental Collaboration o Work closely with accounting, collections, and compliance teams to ensure accurate account information and resolve issues. o Collaborate with compliance officers to ensure collection practices align with regulatory standards. o Partner with the finance team to review invoices and remittance reports from legal partners. · Administrative Support: o Serve as the primary point of contact for clients and legal partners regardingoutstanding debt, collection actions and legal proceedings. o Assist in preparing reports, presentations, and spreadsheets for management o Manage calendars, schedule meetings, and arrange court dates · Compliance and Regulation: o Ensure all legal and collection activities comply with federal, state, and local laws. o Develop and manage processes and procedures (P&P) documentation · Reporting and Analysis o Generate reports on collection and legal activities, account statuses, and recovery efforts. Required Qualifications:· Skills and Competencies o Excellent written and verbal communication skills. o Ability to manage multiple tasks and meet tight deadlines. o Detail-oriented with strong organizational and analytical skills. o Proficient in Microsoft Office Suite. · Preferred Attributes o Strong understanding of legal terminology and procedures. o Proficiency in project management tools (e.g., MS Project, Trello, Asana). · Education and Experience o Bachelor's Degree or 4+ years of experience in a legal support, project management, or administrative role. o Experience managing legal or business projects is highly preferred. In joining our team at CCMR3, you'll have the chance to make a real difference in people's lives while advancing your career in a supportive and rewarding environment. We are second to none with competitive compensation packages, comprehensive and continuous education, and opportunities for professional growth. If you're ready to join a company that values integrity, teamwork, and results-driven performance, apply today and embark on a fulfilling journey with us as we work together to help individuals navigate their financial challenges.
    $36k-60k yearly est. Auto-Apply 60d+ ago
  • Y/YA Peer Support Specialist

    Coordinated Care Services, Inc. (CCSI 4.2company rating

    Support associate job in Syracuse, NY

    Job DescriptionDescription: /BUSINESS TITLE: Y/YA Peer Support Specialist PROGRAM/DEPARTMENT: Onondaga County Department of Children & Family Services REPORTS TO: Transitions Facilitator Supervisor CCSI SERVICE LINE: Program Management HOURS: 20 hours LOCATION: Syracuse, NY Put the CARE in your CAREER! At CCSI, our mission is to activate possibilities for our customers and employees through collaboration, compassion, equity, and imagination. For more than 30 years, CCSI has been a leading non-profit partner to local governments, schools, and community-based organizations, helping them improve their business processes so they can focus on their missions. If you're looking for a career with purpose that creates lasting change in the community, we encourage you to apply. ABOUT THE POSITION: The OnCare Healthy Transitions Project Y/YA Peer Support Specialist will be an individual who has had direct experience with mental health services and will utilize those lived experiences to collaborate with, coach, challenge and support individuals to view their life situations as an opportunity for change and/or growth within everyone's recovery. The Y/YA Peer Support Specialist will aid mental health providers and youth/young adults to move towards self-advocacy in the attainment of their own, culturally specific life objectives. The Y/YA Peer Support Specialist will accomplish this through direct support of youth/young adults as a peer mentor relationship, by helping agencies develop services that are youth guided and serving as a resource to youth/young adults served by OnCare Healthy Transitions Project staff and/or System of Care. In this role, you will be working closely With OCFS but are an employee of Coordinated Care Services Inc (CCSI). The pay and benefits provided associated with the role reflect those offered by Coordinated Care Services Inc (CCSI) and would not be eligible for any pay or benefits programs offered by OCFS Requirements: What You Bring: The youth/young adult peer support specialist will have a minimum of high school diploma or equivalent or equivalent education and work experience (see CCSI's equivalency chart). Identify as having direct lived experience with mental health services past or present and be able to bring this expertise to the Healthy Transitions Project to ensure services, supports and the TIP process are driven by youth/young adults FTNYS Youth Peer Advocate Certification (required within 120 days of employment) Understanding of and ability to apply the TIP (Transition to Independence Process) Ability to mee the annual FTNYS requirements to maintain YPA Credentialing Access to reliable transportation Required for this position are: Interact with and support youth/young adults as a peer by sharing common experiences and modeling resiliency and recovery. Assist in engaging youth/young adults involved with the welfare system, justice system, education system, youth and family organizations and/or department of social services and economic development Assist youth/young adults in discovering and understanding components of recovery and resiliency and in applying skills to achieve life goals. Provide individualized direct support to peers according to the individual's plan by supporting the individual's choice and building confidence, leading to a greater degree of independence Work cooperatively and effectively with individuals and groups from diverse populations. Other duties as assigned Communicating effectively. Building collaborative relationships. Valuing diversity and fostering an inclusive environment. Striving for self-development and taking initiative to be resourceful. Problem-solving both independently and with others. ADDITIONAL REQUIREMENTS: Satisfactory completion of all required background screenings Valid Driver's License At CCSI, you'll enjoy: Market-competitive compensation An award-winning Wellness@Work and employee benefits program. An organization that is committed to racial equity and anti-racist practices. Continuous professional development opportunities. A voice in shaping CCSI's ever-evolving diverse company culture. We Are CCSI! For more than 30 years, CCSI has been a leading non-profit partner to government agencies, schools, and community-based organizations in the mental and behavioral health space. We aim to maximize these organizations' potential to serve their communities by supporting their business operations and staffing needs. We dream of communities where everyone flourishes, and we are proud to help our customers move towards that goal. At CCSI, you are not just part of a team, you are part of a community. You do not just fit in, you belong. We are proud of our steadfast commitment to equity, working diligently to remedy the impact of systems of racism and other forms of oppression to ensure that everyone in our employee community can flourish. We encourage applicants from diverse backgrounds to consider joining us. CCSI offers a regular information session for job seekers. Click here to learn more. CCSI does not accept inquiries from third-party recruiters or search agencies. Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $38k-51k yearly est. 16d ago
  • Kitchen Support

    Samaritan Center Inc. 3.5company rating

    Support associate job in Syracuse, NY

    Reporting to the Operations Supervisor, the Kitchen Assistant provides support for Samaritans meal operations and assists in the supervision of volunteers in order to create quality meals for the centers guests while achieving budgeted food, labor and operating costs. The Kitchen Assistant monitors and builds relationships with guests in order to encourage a positive, safe, guest and volunteer experience and behavior. Responsibilities: o Participate in the training and supervision of kitchen volunteers on proper food handling, preparation, food safety, work safety, and kitchen sanitation. o Assist in maintaining systems and procedures for the proper ordering, receiving, storing, preparing and serving of food related products and supplies. o Assist in monitoring environment to maintain safety and neighborhood relations o Assist in the development and preparation of menus according to sound dietary principles including monitoring of portion control standards. o Assist in ensuring kitchen and dining room facility and equipment are inspection ready at all times and sanitation and maintenance standards are maintained. o Assist in the successful completion of daily meal services: including preparation, monitoring, production and clean-up. o Ensure donated product is utilized to its maximum capacity. o Establish and maintain solid working relationships with necessary vendors. o Act as role model for guests, volunteers and staff: being professional, empathetic and responsible while maintaining appropriate professional boundaries. o Maintain a safe and friendly environment for guests, volunteers and staff. o Assist in providing coverage for vacations and staff shortages. o Perform other duties as assigned. Knowledge and Skills: o Minimum 1 year experience in large volume production cooking o High School Education or equivalent o Strong relationship building, maintenance, problem solving and interpersonal skills o Ability to smell and taste to determine freshness and proper seasoning o Ability to work with and on behalf of an extremely diverse guest and volunteer population o Ability to educate and motivate others o Dedication to the mission of the Samaritan Center and a sincere empathy for people in need o General mechanical aptitude o Must be willing to work flexible schedule including holidays, early mornings and weekends o Ability to stand, bend squat, climb, kneel, and twist on an intermittent or continuous basis o Ability to lift 50 lbs. o Equal Opportunity Employer The Samaritan Center is an interfaith effort of community members who are committed to serving the hungry and those in need in Central New York in order to promote their welfare, dignity and self-sufficiency. Founded in 1981 and located in the center city of Syracuse, the Samaritan Center is a non-profit 501c3 providing daily hot meals without questions to hungry men, women and children while promoting an environment of mutual-respect and opportunity. Coupled with the provision of nutritious food is a system of resource and referral linkages whereby individuals are offered assistance in accessing the supports necessary to improve their life situation. The Center is governed by an active Board of Directors operates with a current staff of nine. As a small office, staff members work with each other professionally and collaboratively. Each individual is expected to demonstrate initiative, commitment to the organization, exercise good judgment and be held accountable for their assigned responsibilities. Samaritan Center is a grass-roots organization where teamwork, the contributions of volunteers and community partnerships are the key to its success.
    $32k-40k yearly est. 29d ago
  • Access & Ability Support Staff - Part Time

    YMCA of Central New York 3.1company rating

    Support associate job in Liverpool, NY

    Part-time Description $17.00/hour Evenings and Weekends A Career with a Cause: At the Y, strengthening community is our cause. Our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. We focus our work in three key areas, youth development, healthy living and social responsibility. We are committed to this cause because a strong community can only be achieved when we invest in our kids, our health and our neighbors. General Functions: Under the direction of the Senior Program Director, the Access & Ability Support Staff is responsible for working with special needs children and teens in a recreational and/or organized program setting that will meet the objectives of the YMCA. Provide opportunities for all children to build confidence, learn new life-skills, and develop friendships by actively participating in YMCA activities. Essential Duties and Responsibilities: The essential functions of this position include, but are not limited to the following: Establish positive relationships with parents, children and other staff members; be a positive role model. · Attend required staff meetings and trainings, giving input on programming issues. Work with other staff to develop and implement a full recreational experience. Assist all participants with the daily organization of their belongings. Act in a professional manner at all times by following and enforcing association and departmental policies, including the dress code and substitute policy. Oversee supervision of all inclusion children; maintain that children are supervised at all times and never left alone. · Oversee positive reinforcement and behavior management of inclusion children. Handle all personal care and feeding needs of inclusion participants as needed. Work within the structure and goals of the intended program so that the participant receives the highest quality of inclusion. Other duties as assigned by Supervisor. Requirements Experience and Education: High School diploma or above. Minimum of one-year experience working with individuals with developmental delay. Prefer knowledge in sensory integration. Experience in recreational settings, to include sports, clubs, swimming, etc. Qualifications: Bring to this position maturity, responsibility and a sincere interest in working with people. Possess knowledge of various resources for programming ideas and the skills to utilize that information in assisting with the program. Must be reliable and report to work as scheduled, on time and work entire shift. Excellent communication (verbal and written) and interpersonal skills are critical to the success of this position. The ability to work independently at times, solve problems and take a leadership role in handling a variety of situations, problems, issues and/or complaints from members. Ability to observe confidentially. Trainings & Certifications: Must complete online Bloodborne Pathogens, Employee Safety and Youth Protection Series trainings prior to initial assignment to position. If applicable obtain CPR, AED & First Aid certifications or successfully complete no later than 30-days after employment begins. Must complete online Hazard Communication training within the first 90-days of employment. Must complete Bullying Prevention, Darkness to Light and Listen First within the first 90-days of employment. Core Competencies: Supports the Mission, Vision and Direction of the YMCA: Understand and supports the YMCA; displays the YMCA values; displays flexibility and accepts changes; is willing to try new methods and make suggestions; shows a strong commitment to the YMCA; conveys enthusiasm for the YMCA and his/her work. Builds Community: Understand and embraces the role of volunteers; helps members and participants make connections to others and to the YMCA; practices effective relationship-building techniques; supports the role of fund-raising in achieving the YMCA mission. Provides a Quality Experience for Members, Participants, Internal Customers and Others: Possesses the ability to deliver outstanding experiences for members, participants, internal customers and others; builds warm and supportive relationships; consistently greets and assists everyone in a positive way; strives to provide service that will exceed expectations; responds to concerns and complaints in a way that makes each person feel valued; initiates action for prompt resolution; looks for better ways to serve in involve members, participants, internal customers and others. Works Productively: Demonstrates responsible actions; consistently performs duties in a safe and conscientious manner within the agreed upon timeframe; follows standards, policies and procedures; is reliable and consistently punctual; actively participates in staff meetings, required trainings, and other work-related activities; uses good judgment; uses YMCA resources appropriately and effectively. Uses Effective Personal Behaviors/Communicates Effectively: Treats everyone with courtesy, respect and consideration; displays integrity; listens actively and genuinely; communicates in a clear and pleasant manner; embraces differences among people; demonstrates an active willingness to learn and grow; accepts constructive criticism; works cooperatively as a team member. Physical Demands: Ability to frequently stand, silt, walk, talk, hear, type, run, jump, kick, catch, throw, climb, kneel, bend, reach, balance, crouch or crawl, climb and/or balance, reach with hands and arms, handle or feel, stoop, lift/move and carry approximately 35 pounds, and use hands and fingers. Must be able to lift and/or maneuver large gym equipment. Special vision abilities required: distance, peripheral, depth perception and ability to adjust focus. Work Environment: Duties are performed in an office environment and in a childcare setting; at times childcare employees may be exposed to undesirable working conditions, communicable infectious diseases, and the risk of injury from children. All childcare employees are required to follow the preventative health policies of the Center at all times. The noise level in the work environment is moderate to above average. Frequently exposed to OSHA approved cleaning solutions. Americans with Disabilities Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $17.00/hour
    $17 hourly 23d ago
  • Clinical Support Staff

    The Children's Home 3.6company rating

    Support associate job in Norwich, NY

    WHO WE ARE : The Children's Home of Wyoming Conference partners with children, families and communities throughout New York State to inspire hope, develop skills and cultivate healthy relationships for positive futures. The Youth Assertive Community Treatment (ACT) program in Chenango County serves children ages 10-21 with complex mental health needs and their families. Youth ACT provides an evidence-based, team-centered approach that serves as an alternative to out-of-home placement, focusing on improving functioning at home, school, and in the community. The clinical support staff will work collaboratively with the child, family, and team to implement targeted interventions aligned with treatment goals. The clinical Support Staff will support the integration of educational and vocational services into the team's efforts. By fostering skill development, strengthening family relationships, and promoting pro-social opportunities, this position supports meaningful outcomes for youth and their families. Responsibilities: Communicate effectively through exemplary verbal and written communication skills, both individually and within a team setting. Organize and manage documentation, including progress notes, treatment plans, and entries into the Electronic Health Record (EHR), while maintaining strong computer proficiency in Microsoft Office and EHR systems. Work directly with children and youth experiencing severe mental, emotional, and behavioral challenges, and their families, addressing complex, multi-system needs and crisis situations. Act as a liaison between children, families, agency personnel, and service providers to coordinate and support care effectively. Assist in developing, implementing, and monitoring individualized plans of care, including scheduling and conducting quarterly reviews. Provide service interventions that align with treatment goals, including skill-building, training, and education for children and families. Participate in mandatory meetings and maintain consistent communication with the Youth ACT team to ensure cohesive and effective service delivery. Adhere to evidence-based practices and support the agency's philosophy and mission by performing various clinical support tasks. Requirements Education: Bachelor's Degree in Human Services or related field Master's Degree in Psychology or related field preferred Experience: At least two years of case management At least 1 year experience performing documentation in electronic health records system Driver's License and ability to maintain insurability throughout employment required Benefits Benefits available to all staff: Student Loan and Tuition Reimbursement Employee Assistance Program Employee Discounts at the Southern Tier Community Center Opportunities for Professional Development Full Time Benefits: Agency-Paid CEUs, License Prep Course, and License Exam 403(b) with 6% employer contribution PTO plus 9 paid holidays Childcare Reimbursement Health, Dental, and Vision Insurance (with HSA/FSA Accounts) Life Insurance EEO Statement: The Children's Home is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristics.
    $33k-38k yearly est. 60d+ ago
  • Clinical Support Staff

    Children's Home of Wyoming Conference 3.7company rating

    Support associate job in Norwich, NY

    Job DescriptionWHO WE ARE: The Children's Home partners with children, families and communities throughout New York State to inspire hope, develop skills, and cultivate healthy relationships for positive futures.$23-24 an hour The Youth Assertive Community Treatment (ACT) program in Chenango County serves children ages 10-21 with complex mental health needs and their families. Youth ACT provides an evidence-based, team-centered approach that serves as an alternative to out-of-home placement, focusing on improving functioning at home, school, and in the community. The clinical support staff will work collaboratively with the child, family, and team to implement targeted interventions aligned with treatment goals. The clinical Support Staff will support the integration of educational and vocational services into the team's efforts. By fostering skill development, strengthening family relationships, and promoting pro-social opportunities, this position supports meaningful outcomes for youth and their families.Responsibilities: Communicate effectively through exemplary verbal and written communication skills, both individually and within a team setting. Organize and manage documentation, including progress notes, treatment plans, and entries into the Electronic Health Record (EHR), while maintaining strong computer proficiency in Microsoft Office and EHR systems. Work directly with children and youth experiencing severe mental, emotional, and behavioral challenges, and their families, addressing complex, multi-system needs and crisis situations. Act as a liaison between children, families, agency personnel, and service providers to coordinate and support care effectively. Assist in developing, implementing, and monitoring individualized plans of care, including scheduling and conducting quarterly reviews. Provide service interventions that align with treatment goals, including skill-building, training, and education for children and families. Participate in mandatory meetings and maintain consistent communication with the Youth ACT team to ensure cohesive and effective service delivery. Adhere to evidence-based practices and support the agency's philosophy and mission by performing various clinical support tasks. Requirements Education: Bachelor's Degree in Human Services or related field required Master's Degree in Psychology or related field preferred Experience: At least two years of case management At least 1 year experience performing documentation in electronic health records system required Driver's License and ability to maintain insurability throughout employment required BenefitsBenefits available to all staff: Student Loan and Tuition Reimbursement Employee Assistance Program Employee Discounts at the Southern Tier Community Center Opportunities for Professional Development Full Time Benefits: Agency-Paid CEUs, License Prep Course, and License Exam 403(b) with 6% employer contribution PTO plus 9 paid holidays Childcare Reimbursement Health, Dental, and Vision Insurance (with HSA/FSA Accounts) Life Insurance EEO Statement: The Children's Home is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristics. Job Posted by ApplicantPro
    $23-24 hourly 2d ago
  • Y/YA Peer Support Specialist

    CCSI 4.2company rating

    Support associate job in Syracuse, NY

    Part-time Description /BUSINESS TITLE: Y/YA Peer Support Specialist PROGRAM/DEPARTMENT: Onondaga County Department of Children & Family Services REPORTS TO: Transitions Facilitator Supervisor CCSI SERVICE LINE: Program Management HOURS: 20 hours LOCATION: Syracuse, NY Put the CARE in your CAREER! At CCSI, our mission is to activate possibilities for our customers and employees through collaboration, compassion, equity, and imagination. For more than 30 years, CCSI has been a leading non-profit partner to local governments, schools, and community-based organizations, helping them improve their business processes so they can focus on their missions. If you're looking for a career with purpose that creates lasting change in the community, we encourage you to apply. ABOUT THE POSITION: The OnCare Healthy Transitions Project Y/YA Peer Support Specialist will be an individual who has had direct experience with mental health services and will utilize those lived experiences to collaborate with, coach, challenge and support individuals to view their life situations as an opportunity for change and/or growth within everyone's recovery. The Y/YA Peer Support Specialist will aid mental health providers and youth/young adults to move towards self-advocacy in the attainment of their own, culturally specific life objectives. The Y/YA Peer Support Specialist will accomplish this through direct support of youth/young adults as a peer mentor relationship, by helping agencies develop services that are youth guided and serving as a resource to youth/young adults served by OnCare Healthy Transitions Project staff and/or System of Care. In this role, you will be working closely With OCFS but are an employee of Coordinated Care Services Inc (CCSI). The pay and benefits provided associated with the role reflect those offered by Coordinated Care Services Inc (CCSI) and would not be eligible for any pay or benefits programs offered by OCFS Requirements What You Bring: The youth/young adult peer support specialist will have a minimum of high school diploma or equivalent or equivalent education and work experience (see CCSI's equivalency chart). Identify as having direct lived experience with mental health services past or present and be able to bring this expertise to the Healthy Transitions Project to ensure services, supports and the TIP process are driven by youth/young adults FTNYS Youth Peer Advocate Certification (required within 120 days of employment) Understanding of and ability to apply the TIP (Transition to Independence Process) Ability to mee the annual FTNYS requirements to maintain YPA Credentialing Access to reliable transportation Required for this position are: Interact with and support youth/young adults as a peer by sharing common experiences and modeling resiliency and recovery. Assist in engaging youth/young adults involved with the welfare system, justice system, education system, youth and family organizations and/or department of social services and economic development Assist youth/young adults in discovering and understanding components of recovery and resiliency and in applying skills to achieve life goals. Provide individualized direct support to peers according to the individual's plan by supporting the individual's choice and building confidence, leading to a greater degree of independence Work cooperatively and effectively with individuals and groups from diverse populations. Other duties as assigned Communicating effectively. Building collaborative relationships. Valuing diversity and fostering an inclusive environment. Striving for self-development and taking initiative to be resourceful. Problem-solving both independently and with others. ADDITIONAL REQUIREMENTS: Satisfactory completion of all required background screenings Valid Driver's License At CCSI, you'll enjoy: Market-competitive compensation An award-winning Wellness@Work and employee benefits program. An organization that is committed to racial equity and anti-racist practices. Continuous professional development opportunities. A voice in shaping CCSI's ever-evolving diverse company culture. We Are CCSI! For more than 30 years, CCSI has been a leading non-profit partner to government agencies, schools, and community-based organizations in the mental and behavioral health space. We aim to maximize these organizations' potential to serve their communities by supporting their business operations and staffing needs. We dream of communities where everyone flourishes, and we are proud to help our customers move towards that goal. At CCSI, you are not just part of a team, you are part of a community. You do not just fit in, you belong. We are proud of our steadfast commitment to equity, working diligently to remedy the impact of systems of racism and other forms of oppression to ensure that everyone in our employee community can flourish. We encourage applicants from diverse backgrounds to consider joining us. CCSI offers a regular information session for job seekers. Click here to learn more. CCSI does not accept inquiries from third-party recruiters or search agencies. Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Salary Description $18.00 per hour
    $18 hourly 60d+ ago
  • Facility Support Specialist

    Zel Technologies 4.3company rating

    Support associate job in Rome, NY

    * This position is eligible for a $500 ZelTech Non-Employee Referral fee. Contact ZelTech Recruiters for questions concerning this matter. * Join Our Talent Community to Stay Connected! This position provides critical technical and administrative support to the AFRL/RI Special Security Officer (SSO) in managing a Sensitive Compartmented Information Facility (SCIF) at the Air Force Research Laboratory, Information Directorate, Rome, NY. The role ensures compliance with national security protocols and supports the lifecycle management of classified systems and materials. Responsibilities: * Coordinate SCIF accreditation and reaccreditation processes in accordance with ICD 705 and DoDM 5105.21. * Maintain and update SCIF management systems including incident reporting and facility documentation. * Prepare and submit facility accreditation packages; conduct annual self-inspections and compliance audits. * Manage SCIF Co-Utilization Agreements (CUA) and Joint Utilization Agreements (JUA). * Conduct equipment inventories and audits; track COMSEC assets and support off-site deployments. * Maintain and update data in SCI management systems such as SIMS, eMass, and DISS. * Access and manage DD254 Security Agreements and ensure proper handling of classified contracts. * Assist with safeguarding and storage of classified materials, including digital scanning and archiving. * Utilize office automation tools (e.g., Microsoft Office Suite, Adobe Acrobat, SharePoint) for document creation, editing, and reporting. * Generate visual data representations using Microsoft Excel, PowerPoint, and Visio. * Perform administrative duties including timekeeping, records management, and correspondence proofreading. * Ensure proper logging, control, and safekeeping of classified materials in accordance with DoD and AF regulations. Requirements: * U.S. Citizenship * Active Top Secret clearance with SCI eligibility. * Minimum of 5 years of experience supporting federal agencies or military operations in a classified environment. * Proficiency in Microsoft Office Suite and familiarity with DoD networks and systems. * Successful completion of background investigation and drug screening. Preferred Requirements: * Knowledge of Air Force Records Management and Information Security Program requirements. * Experience with classified document control, including receipt, logging, and safekeeping. * Familiarity with Personnel Security Systems such as: * JPAS (Joint Personnel Adjudication System). * DISS (Defense Information System for Security) * Scattered Castles * Experience managing SCIF agreements (CUA/JUA) and supporting facility inspections. * Working knowledge of COMSEC procedures, including handling of CIKs, crypto keys, and secure voice/data equipment. * Familiarity with eMass for system security documentation and RMF (Risk Management Framework) processes. Recommended Certifications: * Security+ (CompTIA) - foundational cybersecurity knowledge. * Certified Facility Security Officer (FSO) - for understanding NISPOM and industrial security. * ICD 705 Training - for SCIF construction and accreditation. * COMSEC Custodian Training - for handling and accountability of COMSEC materials. * RMF Training - for managing cybersecurity compliance in DoD environments. About ZelTech: Founded in 1988 by Ret. Col. Jack L. Ezzell Jr., Zel Technologies is a trusted leader in national security, providing comprehensive research, development, engineering, and operational support to the Department of Defense, the Intelligence Community, and federal agencies. Originally focused on leveraging operational and software expertise to improve time-critical targeting capabilities for the military, the company advanced its capabilities to provide scientific and HUMINT expertise for CBRNE collection and analysis. In the wake of 9/11, Zel Technologies rapidly expanded its capabilities to provide turnkey ISR support services to US Special Operations Forces (SOF), as well as advanced technical & operational intelligence, physical & data science, and engineering support services to the greater Intelligence and SOF Communities supporting global counterterrorism and CWMD operations. Today, Zel Technologies remains at the forefront of intelligence missions, advancing CWMD and global counterterrorism efforts, while also addressing emerging threats posed by near-peer adversaries. Our team remains committed to delivering adaptive, innovative, and cost-effective solutions across multiple domains, in alignment with the mission priorities of the U.S. Government and its partner nations. Our Mission: Through our commitment to innovation and quality, our skilled teams deliver robust, technology driven solutions and insights that empower our customers to overcome complex challenges and achieve their mission objectives. Our Workforce: ZelTech team members represent a wide range of backgrounds, skills, experience, and personalities bound together by common objectives and mutual respect. You will join a caring community of professionals, including many military veterans who challenge and support each other in seeking the right solutions to important matters. Benefits: * Medical, Dental and Vision Insurance * 401k immediate vesting with company match * Flexible Spending Accounts * Health Savings Account with company contributions * Employee Assistance Program (EAP) * Bonuses for performance * Voluntary life/accidental death & dismemberment * Educational assistance and special training programs * Voluntary benefits (accidental, critical illness, whole life) * Group life insurance (Company paid) * Short-term and Long-term Disability Insurance (Company paid) * Paid Time Off (PTO), Holiday Leave, Jury Duty, and Military Leave * Health and fitness reimbursement * Referral bonuses * Employee discounts on various services and products Equal Opportunities: ZelTech is an equal opportunity employer and does not discriminate based on race, color, religion, creed, sex, age, sexual orientation, national origin, disability, marital status, military status, genetic predisposition, or any other basis protected by law. Back
    $44k-70k yearly est. 26d ago

Learn more about support associate jobs

How much does a support associate earn in Utica, NY?

The average support associate in Utica, NY earns between $31,000 and $111,000 annually. This compares to the national average support associate range of $26,000 to $83,000.

Average support associate salary in Utica, NY

$59,000

What are the biggest employers of Support Associates in Utica, NY?

The biggest employers of Support Associates in Utica, NY are:
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