Software Support Specialist
Support Associate Job In Waco, TX
Job Description - Software Support Specialist
Reports To Director of Customer Support
We are seeking individuals that are a good fit for our company values. In addition, we are hiring candidates that are:
Positive and encouraging - believing the best in themselves and others
Desiring to learn and grow - curious and seeking to "get a little better every day"
Responsible to show up to work consistently
Persistent/steady in the way they approach their work
Persistent in fulfilling company/manager expectations
Able to work collaboratively and independently
Possessing the intellectual ability and soft skills required to guide clients in the features of the AxisCare software.
Summary
The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations. Becoming a subject matter expert of the user interface side of the AxisCare software is paramount as this position requires prompt, professional, and accurate software support. This position is not a development position (writing code), traditional IT support (maintenance/repair), or a remote call center where agents have a very scripted troubleshooting process. This position requires our agents to have a high level of cognitive, learning, troubleshooting, and social skills. The Software Support Specialist is responsible for handling client inquiries via phone and occasional video calls, emails, and chats while striving to deepen their understanding of the issues at hand while helping our clients grow in their understanding of the software.
Software Support Specialist Job Duties
Answer the next call or email - Receive and analyze client requests and provide a thorough explanation and/or solution to the request via troubleshooting.
Manage your work - Follow up with clients and keep notes through ZenDesk
Report problems - Communicate user issues, program bugs and feature requests with appropriate managers
Seek out opportunities to learn and grow - View and utilize the multiple internal learning resources
Help others learn and grow - Create help articles and possibly training videos when assigned for new features and updates
Do what you say you will do - Arrive to work early/on time to work, follow through on promised call-backs and client meetings.
Software Support Specialist Requirements
Professional demeanor and excellent phone etiquette
Strong problem identification and resolution skills
Excellent listening skills
Ability to work individually and as part of a team
High level of integrity and work ethic
Proficient navigating computer software programs
Proficient in written and verbal communication, with ability to type quickly (40+ WPM preferred)
Ability to receive honest and candid feedback about work performance
Candidates will be asked to complete a brief behavioral and cognitive assessment to help determine job and team fit.
Software Support Specialist Working Conditions
Manual dexterity required to use desktop computer and peripherals
In-Office Hours Monday - Friday 8am-5pm
On-call as necessary - work that exceeds 40 hours per week is time and a half
Software Support Specialist Compensation
We pay competitively depending on experience, skills, education and training. In addition, after 90 days, if successful understanding and application of training has been attained, the pay rate may increase. Other pay increase opportunities, such as incentive bonuses for meeting certain individual and team goals, also exist (see below).
Monthly performance incentives based on percentage of individual work completed.
Annual performance incentives determined by contribution to reaching team goals.
Health Insurance provided to the employee at no cost (medical, dental & vision).
Job Type: Full-time On-site
Salary: TBD depending on experience, qualifications and skills.
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8-hour shift
Day shift
Monday to Friday
On call
Overtime
Education:
Bachelor's or equivalent experience (Preferred)
Experience:
Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)
Work Location: Waco, Texas company headquarters (In person)
About AxisCare
According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.
AxisCare was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.
IT OFFICE COORDINATOR
Support Associate Job In Waco, TX
Reporting to the IT Director, the Office Coordinator supports the Information Technology Department by performing a variety of responsible administrative support functions. This may include, but is not limited to: providing information and support services; routing phone calls; assisting the public; preparing and processing letters or memos; writing, assisting, researching and helping enforce policies and procedures; preparing agendas; scheduling meetings; and providing daily assistance to the IT Director. This position serves as liaison between the IT Director, IT Department, vendors, boards, commissions, community organizations/committees, county departments, and local elected official offices. The Office Coordinator directs office operations and procedures in order to ensure regulatory compliance, and organizational effectiveness and efficiency.ESSENTIAL JOB FUNCTIONS:
* Maintains/inputs payroll time sheets, ensures compliance with County policy
* Ensures compliance with all relevant regulations (e.g. CJIS, HIPAA, etc.) Researches, monitors and interprets current Federal, State and local policies, rules, codes or regulations for application to department operations
* Maintains records, documents, and assists in monitoring department contracts
* Supports and assists managers with project coordination, technical research, and administrative functions
* Maintains inventory of all operational supplies and equipment; keeps the office supplies and equipment organized and functional
* Maintains general files, equipment lists, and staff lists
* Develops, conducts, and/or acquires training regarding state and federal standards, laws, department policies, and procedures for all staff
* Certifies training hours; processes forms for employee training files; reviews and updates training files
* Assists with periodic/annual departmental budget analysis, research, development, and preparation
* Monitors the departmental budget; enters requisitions and purchase orders
* Assembles data and creates reports, spreadsheets, and presentations
* Conducts research, and may gather necessary bidding documents to be used by the IT Department
* Plans and sets-up meetings, conferences, etc. Coordinates travel arrangements
* Assists in the administration of the department by providing first-level contact as a liaison between County employees and IT staff, coordinating employee meetings, and assisting personnel with duties as needed
* Reviews departmental practices, equipment, systems, and procedures to ensure optimal operational efficiency
* Coordinates IT Department communications to ensure clear, concise, and consistent incoming and outgoing messaging
* Reviews and prepares correspondence and reports; coordinates Commissioners Court agenda items
* Prepares invoices, memos, letters, financial statements, and other documents; using word processing, spreadsheets, database, or presentation software. Delivers paperwork to various departments as necessary
* Organizes the IT Director's calendars and schedules; coordinates appointments, meetings, workshops, and presentations for the department
* Opens, sorts, and responds to incoming correspondence, including post, facsimiles, and email
* Provides customer service by answering phone, taking messages, and assisting with complaints and requests for help/information; coordinates helpdesk communications
* Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures
* Regular attendance and timeliness are required
LIMITATIONS AND DISCLAIMER:
The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.LIMITATIONS AND DISCLAIMER:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
EDUCATION:
Required:
* High school diploma or GED
Preferred:
* Associate degree in Public Administration, Business Management, Communications, or related field
SKILLS ~ EXPERIENCE:
Required:
* 3 years' experience in an office coordinator, administrative, or similar position
* Must be able to obtain CJIS (Criminal Justice Information Service) certification.
* Must possess strong communication and interpersonal skills in dealing with County employees, Elected officials, and the general public in person, by telephone, and via other communication methods
* Must be able to type and perform data entry
* General skill in operating standard office equipment such as personal computers, photocopiers, fax machines, scanning equipment and multi-line telephones
* General knowledge of basic hardware and software and uses of a variety of different computer operating systems such as Microsoft Office, Excel, Outlook
* Keen attention to detail; careful and accurate documentation
* Possess a thorough understanding of the importance of confidentiality
* Ability to establish and maintain effective working relationships with county officials, federal, state and local government officials, associates and the general public
* Excellent organizational and time management skills, especially the ability to manage multiple concurrent tasks
* Knowledge of principles and practices of supervision, leadership, motivation, team building, organization, training, and conflict resolution
Preferred:
* 5 years' experience in an office coordinator, administrative, or similar position
* Experience in researching /analyzing data and providing reports
* Proficient knowledge of McLennan County regulations, policies, and procedures
DISCLAIMER: McLennan County will conduct background checks on new hires that will include a criminal background check related to convictions and deferred adjudications in the past seven years and may include credit reports, motor vehicle records, employment records, and educational attainment. A conviction or deferred adjudication is not an automatic bar to employment. Each case is considered individually.
All Employees
o Must be committed to achieving excellence in assigned duties, always in service of the county and community
o Must have ability to earn and keep the trust of fellow employees and the community at large
o Must be approachable and ready to help fellow employees and the general public
ENVIRONMENTAL FACTORS: Works mostly indoors in a well-lighted, air-conditioned office. Maintains contact with McLennan County employees, vendors, elected officials, and the public. Makes occasional walking/driving trips to other locations.PHYSICAL DEMAND REQUIREMENTS: Standing, sitting (working at computer terminal), compiling reports, performing general office work, walking (to other offices), lifting (boxes or other items, less than 50 pounds), handling (confidential information including reports, checks, files, supplies, and mail), fine dexterity, (typing and writing), vision (reads mail/e-mail, files, proofreads reports, and computer work).
HOURS / SPECIAL CONDITIONS: Monday - Friday from 8am to 5pm, minimal overtime when needed or required
Bilingual Agent Support Representative
Support Associate Job In Waco, TX
American-Amicable is growing and we're adding customer service professionals to our Agent Support Team. As a member of this client-focused team, you will provide excellent customer service primarily on phone and chat communication with our field agent partners in English and Spanish.
Your Day to Day
Communicates with agents through inbound and outbound phone calls, chats, written correspondence, and e-mail for both English and Spanish to ensure successful resolution of inquiries, and requests for policy information.
Support internal departments with information regarding application status and quotes.
Update queue and encourage callers to use chat feature for future inquiries.
What You Have
High School Diploma or equivalent required
Two years of customer service or administrative experience. Previous insurance or financial service industry experience preferred.
Ability to type a minimum of 35wpm
We Offer
Competitive Benefits (Medical, Dental, Vision, Short- and Long-Term Disability, 401K w/ match, PTO, and more!)
A Human Approach
Career Advancement
Professional Development Opportunities
#LI-BW1
CompanyAmerican-Amicable Life Insurance Company of TexasPosting End Date2025-02-28
About us
iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group's stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!
Our Commitment to Diversity and Inclusion
Our differences make us unique, and even stronger. That's why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.
Support Associate - Soma - Flexible Hours
Support Associate Job In Waco, TX
With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.
POSITION OBJECTIVE:
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!
FUNCTIONAL RESPONSIBILITIES:
Operational Excellence
• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
Customer Experience
• Supports Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni channel experience.
Teamwork and Growth
• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.
• Assists with boutique cleanliness and organization.
This position may be found in multiple brands. Some duties may vary from brand to brand.
COMPETENCIES:
• Culture - Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Courage - Stepping up to address difficult issues, saying what needs to be said.
QUALIFICATIONS:
• High school diploma or equivalent
• Previous stock or cashier experience preferred
• Must be 18 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to learn or adapt to technology provided by the company
• Must be able to work the majority of the shift standing
• Ability to work quickly and within strict timelines
• Ability to demonstrate teamwork
• Exposure to visual merchandising and product placement techniques desired
• Communicate with customers, Associates, and Management; wear / communicate with headset
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.
PHYSICAL REQUIREMENTS:
• Constant Walking/Standing- 67-100% of 8-hour shift
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
• Frequent Climbing- 34%-66% of 8-hour shift
Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
Computer Field Technician
Support Associate Job In Waco, TX
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Field Support Specialist - Bilingual
Support Associate Job In Waco, TX
World Finance, winner of the Top Workplaces USA award three years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers.
The primary responsibility of the Financial Services Representative is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture.
Hourly Pay: $15 - $20
What you'll do:
Guide customers toward upward credit mobility through good financial choices.
Provide top-tier customer service, assisting customers with questions, concerns, and products.
Process and prepare loan applications.
Take and process payments.
Prepare loan documents and execute loan closing on current renewal loans.
Balance assigned cash drawer daily.
Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank.
Maintain strong customer relationships and build community within your branch.
Other duties include but are not limited to:
Call approved and unmade applications to close loans daily.
Help build tax clientele and provide tax services.
Send complete and accurate credit denial letters within 30 days from the date of application.
Pay branch expenses as instructed by Branch Manager.
Experience (and Requirements) that will WOW us!
Must be able to demonstrate self-confidence and organizational skills.
A history of choosing kindness, showing compassion, and helping others.
The willingness to seek quality-driven solutions and embrace new ideas.
Absolute team player - pitching in when needed and accepting help, too.
To perform this job successfully, an employee must have basic computer skills.
A valid driver's license & access to a dependable vehicle.
Why World?
We hire from within: we want to see you grow and climb in this company.
Each year, we promote 80% of Financial Services Reps to management.
75% of World's Operations Executives moved up from a similar role.
We pay you to give back: employees get paid volunteer hours each year.
Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days.
Paid holidays, vacation time, and a 401(k) plan (including company match).
Be part of a team with clear values, strong community, and a sense of belonging.
We'll get you home for dinner: your life outside of work is priority #1
You'll make a positive impact on the lives of the customers you serve.
Who is World?
Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
New Parent Support Specialist (On-Site; RN, LCSW or LMFT can be from any state)
Support Associate Job 48 miles from Waco
Provide support to all eligible Families with expectant parents and parents of children from birth to 3 years of age. This program seeks to support young military Families which directly contribute to military mission readiness, support Family members' adaptation to military life, enhance the knowledge and skills for healthy relationships that can provide safe, nurturing environments for children to prevent family violence. Provide activities and services including information and referrals, parenting programs, respite care for children, and supervised play time for children. Families with children prenatal to 3 years old who have been assessed as being at risk for child maltreatment and/or Family violence can benefit from additional, more-intensive support from these services.
Provides effective, timely and confidential services for Families who have been assessed as being at risk for child maltreatment and/or Family violence.
Protects the privacy and confidentiality of client information.
Identifies and reports suspected child abuse and neglect and domestic abuse.
Assesses developmental milestones and referral procedures for indicators of special needs or developmental delays.
Assesses and strengthening adaptation to parenthood.
Assesses and strengthening parental capacity for problem-solving, building and sustaining trusting relationships, and seeking help when necessary.
Promotes developmentally appropriate parenting skills and disciplinary techniques, and parent and child communication skills.
Facilitates informal and formal community networks to build positive relationships and reduce social isolation.
Develops relationships with local community and military installation officials and organizations that can maximize program effectiveness.
Utilizes community-based services and formal and informal community networks to provide concrete support for families who may be in crisis.
Utilizes methods for screening for, assessing, and addressing protective and risk factors associated with child abuse and neglect using a strengths-based Family centered developmental approach.
Keeps tracking system up to date with case status.
Participates in monthly conference calls and annual training events.
Other Job Requirements
Responsibilities
Qualified candidates must have at least two (2) years of direct work experience in child abuse or domestic abuse, or maternal or child health or medical social work.
Must hold a current and active license as an LCSW, LMFT or RN.
Licensed Clinical Social Workers must possess a current, valid, unrestricted clinical license and a master's degree in Social Work to practice social work independently.
Registered Nurses must have at least a bachelor's degree in nursing, a current unrestricted license in one of the States or U.S. territories, and at least two (2) years of direct work experience with child abuse or domestic abuse, maternal or child health, public/community health, or mental health.
Must have home visitation experience.
Must have a valid driver's license, auto insurance and ability to operate a motor vehicle.
Must have working knowledge of basic computer skills and be able to use Microsoft Word, Power Point, and Excel programs.
Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices on most or all workdays.
Ability to communicate and interact with others, both in person and/or by telephone to conduct business.
Working under time pressure.
Working rapidly for long periods to meet deadlines.
Must be able to travel as needed and adhere to AFSC travel policies and procedures.
Must be able to enter private homes that may or may not provide easy access for those with physical disabilities or those recovering from physical rehabilitation or post-recovery mobility.
Position requires ability to transport self from office locations to private homes, other offices and facilities where training and other program activities occur.
General Job Information
Title
New Parent Support Specialist (On-Site; RN, LCSW or LMFT can be from any state)
Grade
22
Work Experience - Required
Child Welfare
Work Experience - Preferred
Education - Required
Bachelor's - Nursing, Master's - Counseling, Master's - Social Work
Education - Preferred
License and Certifications - Required
LCSW - Licensed Clinical Social Worker - Care Mgmt, LMFT - Licensed Marital and Family Therapist - Care Mgmt, RN - Registered Nurse, State and/or Compact State Licensure - Care Mgmt
License and Certifications - Preferred
Salary Range
Salary Minimum:
$50,225
Salary Maximum:
$75,335
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.
This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Student Worker - Student Technology Help Desk Assistant
Support Associate Job In Waco, TX
Job Title: Help Desk+ Support Consultant
Job Classification: Education and Training, Student
Department: ITS Client Services
Hiring Manager: Stephanie Sanchez
Contact: stephanie_******************
Work Schedule: 10 hrs per week between the hours of 8am and 7pm-Flexible
Desired Length of Employment: Spring/Ongoing
Pay Rate: $10 per hour
Position Overview:
Are you a tech-savvy student looking to gain hands-on experience while helping your peers? HelpDesk+ is seeking a motivated and friendly Student Technical Support Assistant to join our team. This role involves providing technical support to students, faculty, and staff.
Key Responsibilities:
Assist students, faculty, and staff with basic technical issues, including software, hardware, and network troubleshooting.
Provide support for university-provided devices and applications.
Maintain accurate records of support requests and resolutions.
Guide users through step-by-step solutions and provide instructions on how to use various technologies.
Escalate complex issues to senior technical staff as needed.
Check in and out HD+ equipment.
Maintain accurate inventory of equipment.
Ensure the Help Desk area is tidy and organized.
Qualifications:
Availability to work Tuesdays and Thursdays from 10:30 AM to 2:00 PM.
Strong problem-solving skills and ability to troubleshoot technical issues.
Excellent communication skills with a customer service-oriented attitude.
Basic knowledge of computer hardware, software, and operating systems.
Ability to work independently and as part of a team.
Previous experience in a technical support role is a plus but not required.
Preferred Skills:
Familiarity with university-specific software and systems.
Experience with both Windows and mac OS operating systems.
Ability to quickly learn new technologies and software applications.
Employer: Baylor University
Work Location: 1312 S 3rd St, Waco, TX 76798 Moody Memorial Library 1st Floor
Device Support Technician
Support Associate Job In Waco, TX
Full-time Description
Sharetec is looking for a Device Support Technician to join our team!
At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business.
We are seeking a skilled and customer-focused Device Support Technician to join our Hardware IT support team. The primary responsibility of this role is to provide technical assistance and support to end users for hardware-related issues, with a focus on supporting specific devices such as Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers. The Tier 1 Device Support Technician will diagnose and resolve basic hardware problems, install, and configure devices, and ensure timely resolution of incidents. Additionally, TCP/IP knowledge and minimal Red Hat knowledge will be required. The ideal candidate should have strong technical knowledge, excellent problem-solving skills, and a passion for delivering exceptional customer service.
This is a full-time, exempt, hybrid-remote position that can be located at one of our office sites in Ft. Wayne, IN; Waco, TX; Lino Lakes, MN; or Canfield, OH. For the right candidate, fully remote work is also an option. We can only consider remote employees who reside in one of the states listed below. The starting salary for this position is $45,000 - $50,000.
Who will love this role:
Someone who is an independent problem solver with ace troubleshooting abilities, decision-making and analytical skills.
Someone who enjoys working collaboratively with internal teams to provide first in-class service to external customers
Someone who thrives in a fast-paced environment and likes to be busy.
Someone with a passion for process improvements and making something better today.
Someone who is detail oriented, precise, with consistent work output, and exercises tireless patience
Someone who can communicate technical solutions in a user-friendly, clear, and professional manner
As Device Support Technician, you will:
Provide first-level technical support to end users regarding hardware-related issues, with a specific focus on supporting Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers.
Diagnose and resolve hardware problems related to supported devices by troubleshooting and applying appropriate solutions, either remotely or in-person.
Install, configure, and deploy new hardware devices, including Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers.
Set up and support users with basic software applications, operating systems, and network connectivity on their devices.
Troubleshoot TCP/IP-related issues and ensure proper network connectivity for the supported devices.
Escalate complex issues to the appropriate support teams while ensuring proper documentation and follow-up.
Maintain accurate records of incidents, service requests, and resolutions using Salesforce CRM.
Educate and guide end users on best practices for hardware usage, security measures, and preventive maintenance for the supported devices.
Collaborate with other IT teams to improve processes, identify recurring issues, and contribute to knowledge base articles.
Stay updated with the latest technology trends and advancements in the supported devices to provide effective support.
Demonstrate minimal Red Hat knowledge to troubleshoot basic Linux-related issues.
You should have:
High school diploma or equivalent; additional technical certifications or degrees are a plus.
Proven experience in providing technical support in a Tier 1 or similar role, with specific experience supporting Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers.
Strong knowledge of computer hardware components, peripherals, and mobile devices.
Familiarity with Windows and/or Mac operating systems and common software applications.
Solid understanding of network connectivity, including TCP/IP, DHCP, and DNS.
Minimal Red Hat knowledge to troubleshoot basic Linux-related issues.
Excellent troubleshooting and problem-solving skills with the ability to work under pressure.
Exceptional customer service and communication skills, both verbal and written.
Ability to prioritize and manage multiple tasks while maintaining attention to detail.
Strong documentation and organizational skills.
Ability to work independently and collaboratively within a team environment.
Flexibility to work outside regular business hours if required.
REMOTE CANDIDATES: This position is open to candidates residing in the following states: Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wisconsin. We cannot consider candidates who reside in other states at this time.
Why Sharetec
Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day.
Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays - including your birthday off!, $1,000 employee referral program, 401(k) and 401(k) matching. We like to put the fun in the funds with department and company outings like paid food trucks, baseball games, bowling, and riverboat cruises.
Sharetec is an equal opportunity employer.
#ZR
Salary Description $45000 - $50000
Device Support Technician
Support Associate Job In Waco, TX
Sharetec is looking for a Device Support Technician to join our team!
At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business.
We are seeking a skilled and customer-focused Device Support Technician to join our Hardware IT support team. The primary responsibility of this role is to provide technical assistance and support to end users for hardware-related issues, with a focus on supporting specific devices such as Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers. The Tier 1 Device Support Technician will diagnose and resolve basic hardware problems, install, and configure devices, and ensure timely resolution of incidents. Additionally, TCP/IP knowledge and minimal Red Hat knowledge will be required. The ideal candidate should have strong technical knowledge, excellent problem-solving skills, and a passion for delivering exceptional customer service.
This is a full-time, exempt, hybrid-remote position that can be located at one of our office sites in Ft. Wayne, IN; Waco, TX; Lino Lakes, MN; or Canfield, OH. For the right candidate, fully remote work is also an option. We can only consider remote employees who reside in one of the states listed below. The starting salary for this position is $45,000 - $50,000.
Who will love this role:
Someone who is an independent problem solver with ace troubleshooting abilities, decision-making and analytical skills.
Someone who enjoys working collaboratively with internal teams to provide first in-class service to external customers
Someone who thrives in a fast-paced environment and likes to be busy.
Someone with a passion for process improvements and making something better today.
Someone who is detail oriented, precise, with consistent work output, and exercises tireless patience
Someone who can communicate technical solutions in a user-friendly, clear, and professional manner
As Device Support Technician, you will:
Provide first-level technical support to end users regarding hardware-related issues, with a specific focus on supporting Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers.
Diagnose and resolve hardware problems related to supported devices by troubleshooting and applying appropriate solutions, either remotely or in-person.
Install, configure, and deploy new hardware devices, including Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers.
Set up and support users with basic software applications, operating systems, and network connectivity on their devices.
Troubleshoot TCP/IP-related issues and ensure proper network connectivity for the supported devices.
Escalate complex issues to the appropriate support teams while ensuring proper documentation and follow-up.
Maintain accurate records of incidents, service requests, and resolutions using Salesforce CRM.
Educate and guide end users on best practices for hardware usage, security measures, and preventive maintenance for the supported devices.
Collaborate with other IT teams to improve processes, identify recurring issues, and contribute to knowledge base articles.
Stay updated with the latest technology trends and advancements in the supported devices to provide effective support.
Demonstrate minimal Red Hat knowledge to troubleshoot basic Linux-related issues.
You should have:
High school diploma or equivalent; additional technical certifications or degrees are a plus.
Proven experience in providing technical support in a Tier 1 or similar role, with specific experience supporting Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers.
Strong knowledge of computer hardware components, peripherals, and mobile devices.
Familiarity with Windows and/or Mac operating systems and common software applications.
Solid understanding of network connectivity, including TCP/IP, DHCP, and DNS.
Minimal Red Hat knowledge to troubleshoot basic Linux-related issues.
Excellent troubleshooting and problem-solving skills with the ability to work under pressure.
Exceptional customer service and communication skills, both verbal and written.
Ability to prioritize and manage multiple tasks while maintaining attention to detail.
Strong documentation and organizational skills.
Ability to work independently and collaboratively within a team environment.
Flexibility to work outside regular business hours if required.
REMOTE CANDIDATES: This position is open to candidates residing in the following states: Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wisconsin. We cannot consider candidates who reside in other states at this time.
Why Sharetec
Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day.
Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays - including your birthday off!, $1,000 employee referral program, 401(k) and 401(k) matching. We like to put the fun in the funds with department and company outings like paid food trucks, baseball games, bowling, and riverboat cruises.
Sharetec is an equal opportunity employer.
#ZR
Salary Description $45000 - $50000
Legal Support Specialist
Support Associate Job In Waco, TX
Click here to preview the DS experience: DS Team Experience *THIS JOB IS NOT ELIGIBLE FOR TRANSITION TO PART TIME* Legal Support Specialists are the foundation of our firm. They assist with key touchpoints of every case, from initial case set up through resolution. You be part of a REMARKABLE team that work on cases across the firm with every attorney. Here, you'll learn what it means to live out our core values. You'll have team lead who invests in your personal and professional development. You'll how attention to detail and uniformity of work product are critical to successful outcomes in every case.
Welcoming visitors
Answering/routing incoming phone calls
Data entry
Drafting, reviewing and mailing form letters
Confirming account balances with medical providers
Skills and Qualifications
Sense of urgency
Ability to distinguish between urgent and important tasks
Empathy
Strong attention to detail
Naturally prone to making detailed, thorough, and organized notes
Ability to navigate seamlessly through various computer programs and software
Tenacity
Desire for continuous improvement
Remarkable Qualifications (what sets you apart)
Spirit for competition
Ownership mentality
Desire for continuous improvement
Outstanding writing abilities
Bilingual+
Salary and Benefits
$14.00 - $17.00 + per hour based on experience and potential
Medical, dental, vision, life, and supplemental insurance available
401 (k) plan; 4% company contribution match
Gold's Gym Membership Discount
Social team building events and bonding
In-office perks, including the good snacks, biweekly breakfast, all you can drink coffee, tea, and more!
Continual professional development opportunities
Day off to celebrate your birthday
Generous PTO
Why Us
You could take your talents anywhere. We know that. You know that. So, let's cut to the chase - we're a plaintiff personal injury law firm that started over 20 years ago and has grown into a multi-million-dollar boutique law firm with over 160 team members. We take our clients seriously and fight against big insurance companies trying to screw them over. We are aggressive advocates. We will exhaust every option, every avenue, to get our clients what they deserve. Just look back at our successful history of thousands of clients who we've built relationships with to see the proof.
But what sets us apart? Our commitment to top-tier office culture. Across our six office locations dispersed through central and east Texas, you'll find a team who exceed in excellence in their work ethic, enthusiasm, and commitment to our social contract. It's no wonder we have a high retention of team members. But don't just take our word for it. See what our current team members think!
“I really enjoy the warm and friendly atmosphere of working with like-minded and positive colleagues! Since starting at DS I have never been happier in my career and would definitely recommend a friend to work at this amazing law firm!”
“From the moment I stepped in the office on my first day, I knew something was different about Daniel Stark. I have felt supported, championed, and valued as a person above all else. The opportunities I have been given have all been to sharpen my skills and make me a more well-rounded individual and employee.”
“I believe in our mission to help others from being taken advantage of by big insurance & our focus to improve the quality of live for our clients is paramount to me!”
“da best”
As much as we want you to sell us on why you're our ideal candidate, we want to sell you on why we think we're your ideal place to work. We may be biased, but Daniel Stark is one of the most rewarding places to develop and grow your professional work experience. Our team gives us 100% and in turn, we invest 100% right back into them.
Our Core Values
Work Hard, Play Hard
We want you to give your 100% in the office AND outside the office. In fact, we encourage you to take 5 days off in a row at least once a year. In addition, we have team member events to bond and play hard together. (Check out the pics/videos of our team adventures on our Facebook page!)
Be Remarkable
If we go above and beyond for our clients and team, they will do the same for you. We want people remarking about the work we do, and the high level of quality provided. That is how we know we are giving our 100% - not the bare minimum.
We appreciate those that do remarkable work. We believe everyone should take time to recognize the hard work of those around you! It has a huge impact on the health and positivity of our team.
Do It All, Do It Right, Do It Now
Get s**t done! The right way, the first time, when it needs to happen. 'Nuff said.
Franchise Systems Specialist
Support Associate Job In Waco, TX
Are you looking for a place where you can bring your drive?
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.
Bring your experience and be empowered to innovate.
As a Franchise Systems Specialist on the Mr. Electric team, a typical day for you will include:
Develop and maintain comprehensive project plans to be shared with the corporate support team and franchise operations.
Create guiding documents, videos, and other materials to support the implementation and adoption of software platforms, including (but not limited to) ServiceTitan, Paradox, FranConnect, QBO, Tortal, and Broadly.
Create guiding documents, videos, and other materials to support the implementation and adoption of operational systems, including (but not limited to) office operations, outside sales, and frontline service.
Provide direct and indirect support to over 250 individual franchise locations in implementing and utilizing the point-of-sale workflow and systems.
Assist in the collection, analysis, and distribution of collected data to improve benchmarking and KPIs.
Assist in the utilization and implementation of designated systems for financial data collection and analytics.
Increase adoption and usage of new and existing systems by franchise business owners.
The role requires a balance of technical expertise, training delivery, and customer service
Bring your skills and be inspired to achieve success.
(Required qualifications)
Experience: A minimum of 3 years of relevant business, industry, or systems experience is required. This experience should demonstrate a strong foundation for a highly skilled and adaptable individual with strong technical skills and excellent communication abilities.
Skills:
Exceptional public speaking skills: Confidently delivers presentations to large audiences, effectively conveying information and engaging listeners.
Rapid learner: Quickly grasps new software applications and effectively trains new users.
Strong rapport-building skills: Builds and maintains positive relationships with trainees, fostering a collaborative learning environment.
Excellent communication: Possesses strong written and verbal communication skills, conveying information clearly and concisely.
Proficient in technology: Proficient in the use of computers and common business software, including Excel, PowerPoint, and other relevant applications.
Adaptable and resilient: Thrives in a fast-paced environment, effectively managing multiple priorities and maintaining composure under pressure.
Strong customer service orientation: Effectively liaises between Franchisees, franchise staff, Home Office staff, and customers, ensuring smooth and positive interactions.
Education: An associate degree in a related field is required. Alternatively, a combination of education and relevant work experience demonstrating the necessary knowledge and skills may be considered.
Schedule / in-office requirements: Hybrid (Waco, TX or Irving TX) or Remote
Ability to travel around 20%
Bring your goals and be enabled to reach them.
Competitive Pay: Commensurate with experience
Schedule: Full-time, Monday - Friday
Benefits: Check out our benefits offerings here
Financial Benefits: Equity and bonus opportunities
Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.
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Brand:
Mr Electric
Desk Coordinator - Dogtopia of Waco
Support Associate Job In Waco, TX
What we offer:
Compensation
Hourly Rate $12.50 Hourly
Benefits
bring your dog to work!
Core Competencies:
Consistent and timely attendance
Ability to learn dog recognition
Completion of all E-learning platforms
NPS and phone scores
Proper door control in all rooms
Proper record keeping
Participate and lead topics in team meetings
Personal Characteristics
Detail oriented
Quick thinkers
Emotionally intelligent
Outgoing, enthusiastic by nature
Fun-loving
Strong observance skills
Strong multitasker
Excellent communicator
Day to Day Duties
Data entry
Creating Pet Parent Charts
Clean and Safe Environment
To ensure our furry friends are always in a safe and clean environment, we take pride in working as a team to get all the nitty gritty complete
Keeping playrooms clean of messes at all times
Does walk through and risk awareness inside and outside playrooms
Ensure playrooms are following proper policies and procedures
Cleaning may include, mopping, sweeping, trash and water refill
Equipment check for proper operations
Being proactive in making sure dogs are always in a clean and safe environment is key!
Health and Grooming
Spa services coordinator/manager/trainer - ensure all spa services get done timely and are done to specifications
Will learn how to identify dog breeds and behaviors
Report dog scuffles right when they occur for safe wound cleaning if needed
Work with team to assure our Quality of Care sets the standards for dog care
Customer Service and Presentation
Ability to work cohesively with their team in a respectful and professional manner
Excellent communicator and can speak consistently to our 3 Ss (Smile, Story, Satisfaction)
Be knowledgeable on pricing and services
Use social media to promote in-store and out of store events
Strive for high customer review ratings by always smiling for the cameras and engaging in safe play!
ENJOY your team! GROW your team! and PLAY to your fullest potential!
As the Front Desk coordinator you are responsible to work with all customers, furry friends and team members to ensure Dogtopia sets the highest standards and satisfaction of safety and fun.
Requirements
Qualifications
Must love dogs
Ability to spend up to 100% of work time standing
Ability to work flexible days and hours, including holidays and weekends
Ability to work cohesively with others in a fun, fast paced environment
Strong customer service skills
Ability to "own" a room of dogs
All rooms are equipped with cameras for pet parents to stay engaged
Caring for all furry friends as if they were a part of your famliy
Keep data accurate with current dogs
Engage, play and enjoy the furry friends
Understand our Dogtopia-isms. the rules of which we, as Dogtopians live by are:
We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety.
We PLAY to our fullest potential.
We TREAT every day like It's the Most Exciting Day Ever!
ED Support Tech
Support Associate Job In Waco, TX
The Emergency Department (ED) Technician, under the supervision of Nursing Staff, helps in the provision of emergency care. Performs duties and direct technical care requiring knowledge of basic patient care standards and medical technology.
**ESSENTIAL FUNCTIONS OF THE ROLE**
+ Helps in patient care duties. Collects data such as vital signs, weight, pulse oximetry reading, pain scale reading, pain scale rating, visual acuity, nutritional intake and output and documents on appropriate forms.
+ Recognizes and reports abnormal data or findings promptly. Implements Physician, Provider and Nursing orders responsibly and documents interventions according to Hospital protocol.
+ Provides direct technical care. Helps with mobility, toileting, feeding and other personal care needs.
+ Performs phlebotomy to obtain venous blood samples and obtains and delivers other specimens for Laboratory review.
+ Helps or transports patients to and from the department.
+ Helps in patient education. Consoles patients and family members and responds to their concerns.
+ Performs clinical coordination activities.
+ Communicates effectively with Nurses, Physicians, and other healthcare team members to gather and exchange information related to patient care.
**KEY SUCCESS FACTORS**
+ Knowledge and expertise of nursing and patient care standards and procedures.
+ Relational skills required to interact effectively with patients and staff.
+ Ability to follow established safety, infection control, environmental and isolation practices and procedures at all times.
+ Must be able to read, write and follow instructions and flow chart protocols.
+ Must be able to communicate thoughts clearly; both through speech and in writing.
+ General computer skills, including but not limited to: using required software applications, data entry, information security, electronic medical documentation, hand held scanning and email.
+ Corpsman Certificate preferred.
+ Emergency Medical Technician (EMT) preferred.
**BENEFITS**
Our competitive benefits package includes the following
+ Immediate eligibility for health and welfare benefits
+ 401(k) savings plan with dollar-for-dollar match up to 5%
+ Tuition Reimbursement
+ PTO accrual beginning Day 1
Note: Benefits may vary based on position type and/or level
**QUALIFICATIONS**
+ EDUCATION - H.S. Diploma/GED Equivalent
+ EXPERIENCE - 1 Year of Experience
+ CERTIFICATION/LICENSE/REGISTRATION -
+ Basic Life Support (BLS): BLS or BLS within 30 days of hire or transfer.
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
MSP Associate / Computer Technician
Support Associate Job In Waco, TX
Who we are:
Don't be offended when someone calls you a Nerd! Embrace it and join our journey at NerdsToGo!
NerdsToGo is a rapidly growing technology based service company, with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers. In doing so, we hope to remove the confusion of technology that our customers feel is “magic”.
What you'll be doing in this role:
You'll have an opportunity to join the front lines of a rapidly growing company and be an early critical member of our team. You'll also be able to impact the history of the company as we embark on a transformative journey with you as a main contributor.
In this role you'll be a key technician for our MSP (Managed Service Provider) sector of our business. You'll provide outsourced IT to small businesses focusing on cyber security, data loss prevention, Microsoft/Google Suite efficiency, system monitoring & patching, and more. You'll also act as their remote help desk and occasional on-site technician helping resolve all IT questions and issues.
Critical responsibilities include:
Navigate conflict and empathize when a customer is frustrated with their technology
Maintain a positive professional attitude with all customers at all times
Provide excellent white glove service with every interaction
Respond with urgency to needs of our small business clients
Follow up and follow through with key points and updates when we are resolving a more complex issue
Act on behalf of the client's business when troubleshooting third party software issues
Assist with MSP marketing efforts and secure new clients
Daily management of 10+ small business client needs
Additional technician responsibilities include:
Consult with customers in-store, over the phone, and on-site at their business or residence to provide solutions that best fit their needs
PC Hardware and software fault isolation and repair
Perform data recovery and loss prevention
Upgrade and install software
Manage virus protection and Spyware/Adware removal
Enhance security solutions for home and small business technology
Perform Network installation and maintenance (wired, wireless, LAN, WAN)
Deliver one-on-one training
Manage a daily workload of service tickets
The ideal candidate will have experience with the following:
2 years minimum experience providing technical support
Professional, high energy, customer-oriented work ethic
Office suite; Word, Excel, & PowerPoint & Outlook
In depth knowledge of Windows OS (Win 7, 8, 10, 11)
Mac and Apple experience
Strong knowledge of PC troubleshooting and repair
PC imaging and configuration
Routers, TCP/IP, WAPs, Wireless, and other networking devices
Proficiency with peer-to-peer and client/server network configuration and troubleshooting
Spyware / adware removal tools / antivirus programs
Teaching with patience and to those with less knowledge on a complex subject
Valid driver's license and clean driving record
Why You'll Love it Here:
Opportunity to join an incredible company that values people and results
You have a chance to make a significant contribution on our history-making journey
We take fun to another level, are infectiously positive, and truly care about one another
Training assistance to grow your technical and soft skills
Competitive benefits including performance based bonuses and payday every Friday
So much variety- if you enjoy not doing the same thing every day, you'll absolutely thrive in this role
Part Time Starting Can lead to Full Time quickly as the business expands.
*Additional Information about COVID-19*
· We follow all safety standards set out by the CDC, WHO, and state regulations. We closely follow updates and adjustments as we move through the various reopening phases.
· In all of our efforts, the safety of our employees and customers will remain an utmost priority. Compensation: $16.00 - $18.00 per hour
IT SERVICE PROFESSIONALS
NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.
JOIN OUR TEAM AT NERDSTOGO
At NerdsToGo, our technicians don't just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you've come to the right place.
NOW HIRING!
We're growing fast, so we're looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you're looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.
IT Technician
Support Associate Job In Waco, TX
Minimum starting salary: $22.7325 hourly Minimum Qualifications: * Driver's License * High School Diploma or GED equivalent * 2 years of technical support experience Position Description: Under general supervision, provides first-level technical support for City employees for (IT); maintains computer hardware, software, and specialty equipment.
Position Responsibilities:
* Maintains and upgrades hardware, peripherals, specialty equipment and software applications; responds to requests for assistance, provides first-level technical support and resolves problems within scope of authority and training; duties may vary according to job assignment.
* Provides technical support and training and implements solutions according to IT Department procedures.
* Adds new users and sets access controls; maintains, tests and troubleshoots desktop systems.
* Performs system maintenance and updates according to IT Department procedures and industry standards.
* Refers complex problems to senior technical staff and tracks the problem until it has been resolved.
* Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with residents, visitors and City staff; maintains confidentiality of work-related issues and City information.
Store Support
Support Associate Job In Waco, TX
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
Support Associate - Chico's
Support Associate Job In Waco, TX
Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality. The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!
FUNCTIONAL RESPONSIBILITIES:
Operational Excellence
• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization
Customer Experience
• Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience
Teamwork and Growth
• Promotes an inclusive, collaborative approach to problem solving
• Seeks personal developmental opportunities and readily solicits feedback
Other duties as assigned.
This position may be found in multiple brands. Some duties may vary from brand to brand.
QUALIFICATIONS:
• Previous stock or cashier experience preferred
• Must be 16 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to learn or adapt to technology provided by the company
• Must be able to work the majority of the shift standing
• Ability to work quickly and within strict timelines
• Ability to demonstrate teamwork
• Exposure to visual merchandising and product placement techniques desired
• Communicate with customers, Associates, and Management; wear / communicate with headset
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.
PHYSICAL REQUIREMENTS:
• Constant Walking/Standing- 67-100% of 8-hour shift
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
• Frequent Climbing- 34%-66% of 8-hour shift
Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.
0473 Central Texas Marketplace
Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
Store Support
Support Associate Job In Waco, TX
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
Computer Repair Technician
Support Associate Job In Waco, TX
NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more! Job Summary
The Computer Repair Technician ("Certified Nerd") will complete desktop configurations, installations and upgrades of personal computer hardware and software, perform inventories and preventative maintenance, provide software and operating system support on Mac and all versions of Windows. The Nerd must have strong field service background and customer service skills. Nerds must have solid technical skills, good communication skills and the desire to be a part of growing and exciting team.
Responsibilities
Onsite computer solutions for Windows-based PCs and Apple computers
Network installation and maintenance (wired, wireless, LAN, WAN)
Data recovery and loss prevention
Virus protection and Spyware/Adware removal
Computer security enhancement
PC Hardware and software fault isolation and repair
System repair and upgrades
Software upgrade and installation
Experience in working with non-technical customers and setting them at ease
Qualifications
2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking
Strong knowledge of PC troubleshooting and repair, both hardware and software/OS
Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.)
Proficiency with peer-to-peer and client/server network configurations and troubleshooting
Benefits/Perks
Great culture
Access to fully branded Nerd Van
Opportunity to be a part of a growing brand!
Compensation: $15.00 - $18.00 per hour
IT SERVICE PROFESSIONALS
NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.
JOIN OUR TEAM AT NERDSTOGO
At NerdsToGo, our technicians don't just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you've come to the right place.
NOW HIRING!
We're growing fast, so we're looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you're looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.