Support associate jobs in West Virginia - 189 jobs
level 1 IT helpdesk associate
Coforge
Support associate job in Charleston, WV
Job Title: level 1 IT helpdesk associate
Role: Fulltime
Experience: 1-2 years
Skills: software, hardware and basic network troubleshooting
We at Coforge are hiring service desk technician with the following skillset:
Provide Level 1 and 2 support to the client.
Identify issues and escalate issues when necessary.
Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat.
Escalate user issues to appropriate resources when necessary.
Perform software, hardware and basic network troubleshooting.
Clearly document user issues and troubleshooting steps.
Maintain technical documentation.
Perform other duties as assigned.
$52k-83k yearly est. 2d ago
Looking for a job?
Let Zippia find it for you.
Customer Support Associate
Valley Health Care 3.6
Support associate job in West Virginia
NATURE OF WORK: Associatesupports the provision of direct services by providing daily services as needed. This is accomplished by providing daily coverage of the Front office, Admission, Phone and Medical Records in order to serve our clients timely and properly. All Customer SupportAssociates (CSA) will be cross-trained to schedule client appointments, admissions, answering calls and scanning consumer health
information (medical records). Incumbent must be able to implement process
changes in a variable and complex behavioral health environment while providing
excellent customer services to our clients.
MINIMUM QUALIFICATIONS:
· Ability to perform Essential Duties as outlined
below.
· High School Diploma or Equivalent.
· Working knowledge of computer applications
including Microsoft Outlook and Word.
· General typing experience.
· Ability to comply with Client's Rights.
· Basic numeral/alphabetical filing.
· Ability to communicate effectively both verbally
and in writing with clients and individuals
at all levels within the organization
· Good organizational skills.
· Ability to work with limited direct supervision.
· Ability to comply with Valley's and Division
departmental safety procedures.
· Ability to read, speak and write the English
language.
$27k-33k yearly est. Auto-Apply 60d+ ago
Customer Support Associate II
Alpha Chemical Dpndncy Trtmnt
Support associate job in Morgantown, WV
Associatesupports the provision of direct services by providing daily services as needed. This is accomplished by providing daily coverage for the DUI and Medical phone lines. Also can be asked to help with coverage at any Front office, Admission, Phone and Medical Records location in order to serve our clients timely and properly. The Consumer Success Liaison II will be cross trained to schedule appointments, agency admissions, answering calls, scanning consumer health information (medical records). All Consumer Success Liaison II will be trained to provide assistance with urine drug screens (UDS), pregnancy testing, blood pressure monitoring, and temperature checks. Incumbent must be able to implement process changes in a variable and complex behavioral health environment while providing excellent customer services to our clients.
Answers phones and picks up voice mail quickly.
* Submits tasks to the correct program / staff.
* Greets clients courteously when they arrive and appropriately verifies name, address and payers information at check in.
* Employee will ensure the clients are in compliance for their appointments either prior to being scheduled or prior to receiving services.
* Notifies appropriate personnel, including clinician, upon a visitor or client's arrival.
* Operates normal office equipment such as computers, fax machines and copies as needed.
* Scan documents to computer system.
* Monitor / review's the need for Doctor Orders for service and incident 2 billing.
* Maintains client financial information. This is to include the CRU, VACT, ACT and NB.
* Monitor and maintains staff listing in locations for scheduling purpose.
* Makes reminder calls for next day services for each Out Patient location.
* Assists with special projects including mass mailings.
* Greets the public coming in the building and assists them with their needs by directing them or securing appropriate personnel to assist them or by notifying appropriate personnel, including clinician, upon a visitor or client's arrival.
* Employees are always expected to present and project a professional, businesslike image to customers, co-workers, and the public.
* Follows Valley's policies and procedures in dealing with clients.
* Coordinates activities with other staff to ensure a smooth operation.
* Processing Releases of Information and records IOR in computer system.
* Helps to assure that the safety, health and well being of clients are always maintained in the lobby area.
* Monitors, maintains, and uses appropriately, all equipment and supplies.
* Supports and helps in the training of new employees.
* Cross-trains to perform all CSA duties.
* Attends in-service trainings and mandated meetings as assigned.
* Runs Medicaid reports to check client eligibility daily. Also, mid-month and month end. Updates in computer client financial eligibility and notifies staff if of any new information.
* Run's Medicaid / Insurance pre-checks for CRU, ACT and NB programs before start of new month. Updates computer and notifies staff of any new information.
* Collects payment for service at time of service.
* Able to cover other locations when needed.
* OTHER DUTIES AS ASSIGNED.
$23k-34k yearly est. 39d ago
Sign Support Specialist Itinerant
West Virginia Department of Education 4.3
Support associate job in West Virginia
Aide/Aide Date Available: TBD County: Randolph County Schools Additional Information: Show/Hide High School DIploma or GED Passage of WV Competency Test for "Aide". Must provide documentation to show minimum level of Survival Plus Sign Language Proficiency Interview SLPI Rating.
Monday through Friday
7:45 am - 3:45 pm
200 Days
Pay Grade E
Salary based on experience and education level per CBOE salary schedule plus competitive benefits package equal to approximately 35% of direct compensation.
Attachment(s):
* disclosure
* salary
* Sign Support Specialist .pdf
$31k-42k yearly est. 12d ago
Trek Food Support
Summit Bechtel Reserve
Support associate job in Glen Jean, WV
Assists with the preparation, packing, and organization of all trek meals. This role supports the Trek Food Manager by ensuring meals are accurately assembled, inventory is monitored, and the food area is kept clean and orderly. This is a hands-on, fast-paced role contributing directly to trek experiences success.
Key Responsibilities
Accurately pick, pack, and label trek meals following packing procedures and daily order requirements.
Restock shelves and prep stations with food items and packaging supplies as needed.
Assist with daily inventory counts, report low stock, and help organize incoming deliveries.
Follow packing checklists and labeling standards to ensure consistency and quality.
Collaborate with the Trek Food Manager and team to support smooth daily operations and complete assigned tasks.
Adjust priorities, order volumes, or tasks as directed by the Trek Food Manager
Model the Scout Oath and Law in daily interactions while maintaining
Maintain a clean, organized, inspected, neat, and safe work area
Perform additional duties assigned by SBR leadership
Abide by policies and procedures outlined in the SBR staff handbook
Qualifications
Minimum age: 18+
Preferred: Experience in food service or warehouse operations.
Ability to complete food handlers training (training provided)
Strong attention to detail and ability to follow instructions.
Willing to become a registered Scouting America member (includes background screening)
Comfortable using Microsoft Teams for daily work-related communication
Physical & Practical Requirements
Ability to stand, walk, and hike up to 12 hours daily and ability to lift/move up to 90 pounds with a partner
Complete the
Annual Health and Medical Record
, including height/weight guidelines
Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55
Desired Traits
High emotional intelligence (such as self/social awareness and team dynamics)
Positive and cheerful attitude with a strong customer-service focus
Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills
Ability to connect with individuals from diverse age groups, maturity, and backgrounds
$27k-44k yearly est. 60d+ ago
PEER RECOVERY SUPPORT SPECIALIST - MENTAL HEA
Southern Highlands Community Mental Health C
Support associate job in Princeton, WV
Job DescriptionPeer Support Specialist - Crisis
(Substance Use Recovery, Mental Health, Youth & Family)
The Peer Support Specialist - Crisis provides immediate support and guidance to individuals of all ages experiencing mental health or substance use crises. Using lived experience in recovery, this role offers emotional support, helps de-escalate crises, connects individuals to services, and promotes engagement in recovery and wellness.
Services are provided in homes, schools, and community settings, working with adults, youth, and families to build coping skills, resilience, and natural supports.
Qualifications
High school diploma or equivalent required
Personal lived experience in mental health recovery, substance use recovery, or youth/family recovery
For SUD peer support: minimum of two (2) years of sobriety required
Peer certification in at least one specialty area (Substance Use Recovery, Mental Health, or Youth & Family), or ability to obtain within required timeframe
Knowledge of recovery resources and behavioral health systems
Ability to work traditional and non-traditional hours (evenings, weekends, on-call)
Valid driver's license with satisfactory driving record
Strong communication, problem-solving, and teamwork skills
$30k-49k yearly est. 3d ago
ITMS Support Specialist - Tier 1
New Era Technology 3.5
Support associate job in West Virginia
Join New Era Technology, where
People First
is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together.
New Era Technology offers:
·
Full Benefits
·
Medical
·
Dental
·
Vision
·
401K match
·
28 PTO Days including company holidays
SUMMARY: The Support Specialist is responsible for the delivery of high-quality IT technical professional services to our clientele. These services may include consulting, on-site or remote troubleshooting, and support for clients with various network technologies, installation and integration, migration services. The Support Specialist must demonstrate superior proficiency in the performance of these services. Dedication to quality and customer satisfaction are critical success factors for this position.
PRIMARY DUTIES include but are not limited to:
Customer Satisfaction through the delivery of world class Support Services.
Optimizing productivity while assigned to customer tickets or projects.
Ability to prioritize work through ticket and project status.
Problem-solving and resolution of network issues and escalating where appropriate.
Ticket Quality Control and Ticket Management.
Customer Service including phone, video, and email communication.
Occasional on-site to nearby customers (less than 5%).
Occasional on-call responsibility/rotation.
Participation in process improvement initiatives.
Documentation skills for customer environments.
COMPETENCIES:
Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues.
Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools.
Ability to communicate effectively and professionally with all customer contacts.
Ability to provide clear written communication for ticket/project updates.
Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
Excellent verbal skills for customer interaction.
Excellent documentation skills.
Dedicated to always providing exceptional customer service.
Proficiency in all aspects of the core technical requirements.
Strong team collaboration skills.
REQUIRED EXPERIENCE REQUIRED:
2-3 years' experience as a Systems Engineer.
Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems.
Proven track record and experience with Microsoft, Mac, and Virtual services.
Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching.
Working technical knowledge of current network hardware, protocols, and internet standards.
Strong background with ticketing systems and tracking work.
2+ years in a customer facing role, MSP preferred.
2+ years working with SaaS products.
PREFERRED CERTIFICATIONS/Skills:
Microsoft Certifications preferred.
Bonus point for Intune, ConnectWise, Automate or N-Able experience.
Virtualization technology certified a plus. (Azure, VM Ware and AWS)
Experience with MSP tools like ITGlue are a bonus.
EXPECTED HOURS OF WORK: Full-time position working 40 hours per week. Overtime hours may be required.
TRAVEL: Travel is required, but only occasionally, and is less than 10%.
LANGUAGE SKILLS: English
QUALIFICATIONS:
T
o perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Physical Demands:
Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.
EEO/AA Statement
New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.
In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here *********************************************
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .
$32k-51k yearly est. Auto-Apply 13d ago
Recovery Support Specialist II
Ascension Recovery Services
Support associate job in Morgantown, WV
Shifts Available: 2nd Shift (2:00 PM - 10:30 PM) | 3rd Shift (10:00 PM - 6:30 AM) Status: Full-Time
MAKE A DIFFERENCE IN RECOVERY!
Are you passionate about helping others find their path to long-term recovery? Wise Path Recovery Centers is seeking dedicated and compassionate Recovery Support Specialists II to join our team in Morgantown, WV.
As a Recovery Support Specialist, you'll be a vital part of our multidisciplinary team-providing direct care, encouragement, and structure for individuals recovering from substance use disorders. You'll guide residents through daily routines, teach coping skills, model healthy behaviors, and ensure a safe, supportive environment that promotes healing and growth.
ABOUT US
Wise Path Recovery Centers, in partnership with Ascension Recovery Services, is dedicated to assisting individuals on their path to recovery from substance use disorders and co-occurring mental health challenges. Our programs combine evidence-based treatment, trauma-informed care, and compassionate support to help individuals rebuild their lives and reintegrate successfully into their communities.
WHAT YOU'LL DO
Provide comprehensive orientation for new clients, reviewing program rules, expectations, and treatment goals within the first 48 hours of admission.
Lead and facilitate educational and psychoeducational groups to promote skill-building and personal growth.
Complete intake and admission procedures, ensuring all forms and system documentation are accurate.
Administer and document Urine Analysis (UA) testing, ensuring proper chain of custody and confidentiality.
Maintain detailed progress notes and shift reports on client activities and behavioral observations.
Support clients with Activities of Daily Living (ADLs), recreation, and community engagement.
Transport clients safely to medical appointments, recovery meetings, and other approved activities.
Facilitate structured recreational and wellness activities as part of the recovery process.
Identify and de-escalate potential behavioral incidents using trauma-informed communication.
Conduct basic medical tasks such as documenting vital signs and weights.
Collaborate with the treatment team to share updates, observations, and recommendations.
Link clients to aftercare and community support resources to promote sustained recovery.
Respond to client crises and provide supportive interventions under supervision.
Perform receptionist or facility support duties as needed to maintain a safe, organized environment.
Perform other duties as assigned.
QUALIFICATIONS
Required:
High school diploma or equivalent.
Minimum 1 year of experience in behavioral health, recovery, or healthcare settings.
Valid driver's license; must be able to obtain a Class D License within 30 days of hire.
Must have or obtain First Aid and CPR certification within 30 days of hire.
Preferred:
Certified Peer Recovery Coach (CPRC) or Certified Peer Recovery Support Specialist (CPRSS) credential.
Experience working in 12-Step recovery or dual-diagnosis treatment environments.
Strong communication, documentation, and crisis-response skills.
Ability to work effectively within a team and maintain professional boundaries.
WHY JOIN WISE PATH RECOVERY CENTERS
Play a direct role in transforming lives and supporting long-term recovery.
Be part of a growing, mission-driven organization with strong clinical and ethical standards.
Enjoy a collaborative team environment with opportunities for professional development.
Competitive pay and full benefits package for full-time team members.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Wise Path Recovery Centers, in partnership with Ascension Recovery Services, provides equal employment opportunities to all employees and applicants. Employment decisions are made based on qualifications, merit, and business needs without regard to race, color, religion, sex (including gender identity or expression), sexual orientation, national origin, age, disability, veteran status, or any other protected category under applicable laws.
$31k-51k yearly est. 60d+ ago
Territory Support Specialist (Field/Travel)
Vontier
Support associate job in Charleston, WV
The Territory Support Specialist (TSS) plays a vital role in defining and securing legal route locations by conducting thorough territory surveys for new franchisees. This position requires strong communication skills to engage and encourage shop owners, service managers, etc. to welcome Matco services into their locations. Additionally, the TSS identifies potential new territories in high-growth and expansion areas, helping to market opportunities for future franchisees aspiring to achieve successful business ownership.
**Key Responsibilities:**
+ Conduct comprehensive surveys of designated territories to identify potential opportunities for new franchise development as well as support existing franchisees.
+ Meet with shop owners and managers to gather relevant information and determine the eligibility of prospective stops within the territory.
+ Analyze data collected during surveys to provide actionable insights and recommendations for franchise expansion.
+ Build and maintain positive relationships with franchisees, shop owners, and managers to facilitate smooth communication and collaboration.
+ Prepare detailed reports summarizing findings from territory surveys and eligibility assessments.
+ Collaborate with the franchise sales team to align territory plans with overall business objectives.
**WHO YOU ARE (Qualifications)**
+ Strong interpersonal and communication skills to effectively engage with shop owners and managers.
+ Ability to conduct detailed surveys and analyze geographic and business data.
+ Self-motivated with excellent organizational skills and attention to detail.
+ Previous experience in franchise development, sales, or territory management is a plus.
+ Valid driver's license and willingness to travel within assigned territories.
+ The position requires approximately 90% overnight travel.
+ Must Live within 30 miles of an Airport
+ High School Diploma Required.
The base compensation for this position is $50,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year and paid sick leave.*
**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
**WHO IS MATCO**
Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit ****************** .
**BENEFITS**
Annual bonuses/incentives (depending on position)
Immediate company benefits (medical, dental, vision, life, etc.)
401k with company match
401k defined contribution after 1 year of service
High level of employee engagement
Walking path
Dress for your day - every day casual/jeans
Employee discounts
15 days vacation + 3 floating holidays + 10 paid holidays
Paid maternity & paternity leave
Tuition reimbursement
Student loan payment assistance
Annual Day of Caring for employees to volunteer
Discounts on tools
Annual team building events
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."
$50k yearly 60d+ ago
Peer Recovery Support Specialist - Marshall Health Community Services
Marshall Health 4.0
Support associate job in Huntington, WV
Education: Requires a minimum a high school degree or recognized equivalent (GED) Must pursue and attain the WV Peer Recovery (PR) Credential within three months of hiring. Experience: Lived experience with substance use challenges. Background check will be required through WV Cares process (waivers for past criminal justice involvement can be pursued); self-identify as being in recovery for at least two (2) years; involved with a personal support and/or recovery system; reside in stable housing; have no legal involvement within the last two (2) years and/or pending legal issues; no intensive behavioral health treatment involvement within the last six two (2) years, including intensive services, crisis stabilization/detoxification services, residential treatment services and/or psychiatric hospitalization.
Minimum of one year work experience in the field of addiction/recovery.
Computer skills, written and verbal aptitudes are a requirement.
Must have transportation and valid driver's license.
$29k-37k yearly est. 8d ago
MA CLINICAL SUPPORT
Cabin Creek Health Systems 3.5
Support associate job in Sissonville, WV
Job Title: Medical Assistant - Direct Patient Care Non-Exempt Supervision Received: Assigned Medical Provider and Clinical Lead Nurse Supervision Exercised: None Salary Range- $13.50- $18.50 Member of CCHS Care Team responsible for assisting an assigned medical provider during clinical sessions, executing CCHS standing orders and medical provider orders, providing direct patient care and testing, and communicating with patients and caregivers by telephone and in writing. The Medical Assistant communicates with patient regarding preventive care recommendations, chronic care self management and healthy lifestyle choices utilizing advanced training in Motivational Interviewing and the Stanford Model for Self Management. The Medical Assistant "huddles" with the medical provider at the beginning of the day, planning chronic care visits or preventive care services. Participates actively in weekly Extended Team Huddles to discuss patients with complex needs and monthly Site Staff Meetings. Occasional Travel and being assigned to other sites may be required if the need should arise.
Core Duties and Responsibilities, which include the following and other duties as assigned:
* Meet with provider to plan the day in brief "huddle", planning chronic care visits such as diabetes or asthma care focused visits or preventive care visits such as Well Child or Well Woman exams. Communicates with front office regarding work flow, advance planning for patient surveys, etc. Participates in weekly "Extended Huddle" meetings with full Care Team to discuss patients with complex needs or barriers to care.
* Greet scheduled patients at beginning of all medical visits to obtain vital signs, update and document the problem list, allergies, obtain copies of any recent hospitalizations, surgeries or interventions and document in medical record, including any required ICD-10 coding in the electronic health record. MA performs a medication list reconcilement with documentation of all medications from all providers, and reinforces value of a complete "medical home record" with CCHS primary care providers. Prepare patient as appropriate for the examination and medical visit.
* Discuss preventive and chronic care registry measures with patients, executes standing orders for preventive care and chronic care interventions (e.g. performs foot exam, obtains HbA1c and Lipids, writes orders for mammogram for provider to sign).
* Discuss impact and value of patient's engagement in self management and lifestyle choices. Discuss self management goals with patients with chronic disease, using Stanford model Self Management training and Motivational Interviewing training. Document patient's goal, confidence level and progress since goal set.
* Provides CCHS-adopted patient education and hand-outs such as "5-2-1-0" for all children and parents, "Rate Your Plate" for adults with abnormal BMI, "Live Well, Breathe Well" for patients with asthma, following standing orders for Diabetes, Obesity and Asthma.
* Assist medical provider during examination, treatment and minor surgeries.
* Administer immunizations and injections per orders and update in electronic health record.
* Coordinate laboratory specimen collection, perform in-house testing. Perform ECG's, spirometry or audiometry testing.
* Provide special instructions to patient on follow up care ordered by the medical providers (e.g. proper wound care or management of symptoms) instructions regarding referrals to specialists and testing facilities, or instructions for follow up visits.
* Review tasks in the electronic health record from medical providers, execute provider orders and communicate with patients by telephone or in writing.
* Review telephone tasks in electronic health record from Front Office Patient Service Representatives (PSR's), communicate with medical providers regarding patient needs, and communicate with patients regarding provider orders.
* Stock assigned exam rooms and maintain in clean, orderly fashion. Re-stock procedure room, laboratory and nursing station as necessary.
* Perform all assigned responsibilities for program requirements such as Family Planning, Breast and Cervical Cancer Screen Program, Health Check (well-child exam), etc.
* At CCHS, we are deeply committed to fostering a culture of community engagement and support, a principle that guides not only our patient care but also our team dynamics. Our dedication to community focus is reflected in our collaborative and educational initiatives, which are designed to enrich both the professional growth of our employees and the learning experiences of future healthcare professionals.
The employee is actively encouraged and expected to embrace opportunities to mentor and guide students from a diverse array of schools and programs in the forms of job shadowing and on-site instructional learning as part of a structured educational program.
Qualifications - Skills and Abilities:
To perform MA I position successfully, the Medical Assistant must demonstrate core competencies in the following areas:
* Basic Medical Assisting skills including performing vital signs, assisting providers during examinations and procedures, administering injections, sterile technique and basic wound care
* Assisting medical providers during procedures and minor surgeries
* Administering nebulizer treatments and walking O2 saturation testing
* Performing phlebotomy and basic "CLIA-waived" laboratory testing
* Performing ECG's, spirometry testing and audiometry
* Interpreting medical provider orders and instructions
* Basic knowledge of chronic diseases such as diabetes, asthma and depression
* Basic keyboarding and PC skills, Windows skills including WORD
* Use of printers, copiers and fax equipment
* Navigation of a Windows based electronic health record and/or practice management system
* Proper medical documentation skills including knowledge of ICD coding
* Basic Cardiac Life Support skills
* Good communication/teaching skills with patients and care-givers, including obtaining appropriate clinical information and symptoms and giving patients instructions and education as directed by the medical provider
* Good communication skills, confidence as member of CCHS Care Team, and active participation in Care Team Meetings and Trainings
* Good critical thinking and problem solving skills
* Stanford model Self Management Skills (training provided by CCHS)
* Motivational Interview Skills (training provided by CCHS)
* Ability to react calmly and effectively in emergency situations
* Ability to learn advanced training objectives such as CCHS adopted preventive care and chronic care guidelines
Education and Experience:
High School Graduate or GED
Graduate of Recognized Medical Assistant Program required
One Year Experience preferred
Certificates, License, Registration:
National Certification preferred
Physical Demands:
Varied activities including standing, walking, reaching, bending and lifting. Requires full range of body motion, including assisting in the lifting of patients manually. The employee must regularly lift and/or move up to 20 pounds, and occasionally lift and move up to 50 pounds. Eye-hand coordination and finger dexterity. Requires corrected vision and hearing to normal range. Working with ill patients may be stressful.
Environmental/Working Conditions:
Primary Care Health Center with combination of office and exam room settings. Frequent exposure to communicable diseases, body fluids, sharp instruments and needles, cleaning chemicals, medicinal preparations. May require working extended shifts and hours as necessary.
$13.5-18.5 hourly 60d+ ago
Support Specialist
Minnie Hamilton Health Care Center Inc. 3.5
Support associate job in Glenville, WV
Requirements:
Ability to communicate effectively, both written and verbal
Ability to use tact and diplomacy in communication with physicians, patients, families, school system, and other providers.
Ability to work independently.
Ability to assess complex situation and develop a realistic, appropriate and safe plan.
Dependable.
Punctual.
Preferences:
Bachelor's degree in Social Work or related field.
One-year experience working in behavioral health field.
Responsibilities:
Responsible for answering phones, directing calls, taking messages, responding in a timely manner, and receiving/responding to faxes, emails, mail.
Use Word, Excel, EMR and other electronic devices proficiently.
Document all contacts, correspondence, and attempts with patients and third parties.
Formulating, documenting, sending contact letters to patients.
Reminder calls for appointments.
Serve as liaison between patients, resources, and behavioral health staff.
Serve on marketing committee to assist in developing marketing strategies.
Consult with physicians, clinical staff and management to provide a professional opinion for patient care and program development.
Participate in multi-disciplinary health care teams and represents clinical perspective/liaison with patient and family.
Provide staff training in behavioral health as needed.
Monitor progress toward achieving program goals.
Consult on the need for and developing plans for organizational changes, reviewing program impact on local level and organization as a whole, assisting policy change in program areas.
Supervise assigned staff and/or inters and their work, delegating as needed.
Attend and participate in staff, committee, departments, or other administrative meetings
Maintain awareness of their own physical and mental health, seeking assistance for self-improvement and general health to model effective self-care.
COME WORK WITH A TEAM THAT CARES!
Job Type: Full-time
Experience:
Relevant: 1 year (Preferred)
Education:
Bachelor's (Preferred)
Location:
Glenville, WV (Required)
Grantsville, WV (Required)
Required travel:
25% (Preferred)
Work Location:
Multiple locations
One location
Benefits:
Health insurance
Dental insurance
Vision insurance
Retirement plan
Paid time off
Schedule:
Monday to Friday
8 hour shift
Work Remotely:
No
$33k-54k yearly est. Auto-Apply 60d+ ago
Clinical Support (LPN or CMA) HIMG - Oncology- (Full Time) - 7317
Mhnetwork
Support associate job in Huntington, WV
St. Mary's Medical Center seeks a full-time CMA or LPN to work in the HIMG - Oncology Department. The position will maintain a high quality of effectiveness and will provide assistance as necessary to co-workers and patients through an office oriented environment Candidates should anticipate a high volume of in-person and telephone interaction with patients, employees and co-workers. As such a pleasant personality is essential for this position.
Applicants will be expected to maintain a professional demeanor and positively represent the Hospital at all times.
Key responsibilities will include but are not limited to:
Accurately and thoroughly document medical visits and procedures as they are being performed by the physician.
Answering phones & Making appointments
Greeting & interacting with patients & customers
Initial patient screenings
Pulling and filing patient charts
Taking blood pressure & medical histories
Assisting doctors
Calling or faxing prescriptions
$21k-29k yearly est. 3d ago
Customer Support Associate
Alpha Chemical Dpndncy Trtmnt
Support associate job in Fairmont, WV
NATURE OF WORK: Customer SupportAssociatesupports the provision of direct services by providing daily services as needed, including but not limited to daily coverage of the Front office, Admission, Phone and Medical Records in order to serve our clients timely and properly. All Customer SupportAssociates (CSA) will be cross-trained to schedule appointments, process agency admissions, answering calls, scanning consumer health information (medical records). All CSA will be trained to provide assistance with urine drug screens (UDS), pregnancy testing, blood pressure monitoring, blood oxygen levels and temperature checks. Incumbent must be able to implement process changes in a variable and complex behavioral health environment while providing excellent customer services to our clients.
ESSENTIAL DUTIES:
* Greets clients courteously when they arrive and appropriately verifies name, address and payers information at check in.
* Employee will ensure the clients are in compliance for their appointments either prior to being scheduled or prior to receiving services by checking the client address, phone, insurance information are correct and in the computer system. Also that Agreement to pay for treatment, billing authorization and release of information are current. Also a current, Privacy Practices and Telemedicine are on file.
* Collection of payments at the time of service. Daily recondition of the payments at their location.
* In some sites able to go to the bank to make daily deposits. Send all payment information to Business office in Morgantown
* Notifies appropriate personnel, including clinician, upon a visitor or clients arrival.
* Operates normal office equipment such as computers, fax machines and copies as needed.
* Scan documents to computer system.
* Sorts, distributes and sends faxes timely.
* Monitor and updates phone lists and sends to staff
* Monitor and updates staff mail lists and mail boxes.
* Monitor / reviews the need for Doctor Orders for service and incident 2 billing.
* Maintains client financial information. This is to include the CRU, VACT, ACT and NB.
* Monitor and maintains staff listing in locations for scheduling purpose.
* Makes reminder calls for next day services for each Out Patient location.
* Assists with special projects including mass mailings.
* Greets the public coming in the building and assists them with their needs by directing them or securing appropriate personnel to assist them.
* Employees are expected at all times to present and project a professional, businesslike image to customers, co-workers, and the public.
* Follows Valleys policies and procedures in dealing with clients.
* Coordinates activities with other CSA staff to ensure a smooth operation. This includes coordinating the buildings communications such as the use of the intercom system, phone pages and transfers.
* Processing Releases of Information and records ROI in computer system.
* Employees will ensure that all charts are handled appropriately. This means pulling paper charts when needed. Employees will ensure that any scanning and or filing received on a daily basis is properly and timely placed into the appropriate file and/or electronic chart in the designated area.
* Helps to assure that the safety, health and well being of clients are always maintained in the lobby area.
* Scans billing forms to computer for weekly and monthly billing.
* Monitors, maintains and uses appropriately, all equipment and supplies.
* Supports and helps in the training of new employees.
* Cross-trains to perform all CSA duties.
* Attends in-service trainings and mandated meetings as assigned.
* Runs Medicaid reports to check client eligibility daily. Also mid-month and month end. Updates in computer client financial eligibility and notifies staff if of any new information.
* Runs Medicaid / Insurance pre-checks for CRU, ACT and NB programs before start of new month. Updates computer and notifies staff of any new information
* Collects client surveys to assist the agency with client care.
* Able to cover other locations when needed.
* Able to collect medical information for providers before service is provided.
* In some locations responsible for ordering cleaning and office supplies.
* OTHER DUTIES AS ASSIGNED.
$23k-34k yearly est. 2d ago
Event Support (Seasonal)
Summit Bechtel Reserve
Support associate job in Glen Jean, WV
Providing exceptional customer service to our guests.
Key Responsibilities
Preparing and providing services for events such as meetings, banquets, weddings, concerts, etc.
Reading and preparing banquet spaces to event specifications prepared by leadership
Setting up and tearing down tables, chairs, linens, flatware, glassware, dinner and drink buffets
Serve food and beverages to guests in a timely and courteous manner
Collaborating with culinary team and other staff to ensure seamless event execution
Consistently adhere to dress code
Model the Scout Oath and Law in daily interactions
Maintain a clean, organized, inspected, neat, and safe work area
Perform additional duties assigned by SBR leadership
Abide by policies and procedures outlined in the SBR staff handbook
Qualifications
Minimum age: 18+
Preferred: Experience in events, banquets, or food and beverage operations.
Preferred: Strong time management and prioritization skills and ability to work independently.
Willing to become a registered Scouting America member (includes background screening)
Comfortable using Microsoft Teams for daily work-related communication
Physical & Practical Requirements
Ability to stand, walk, and hike up to 14 hours daily and ability to lift/move up to 50 pounds
Complete the
Annual Health and Medical Record
, including height/weight guidelines
Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55
Desired Traits
High emotional intelligence (such as self/social awareness and team dynamics)
Positive and cheerful attitude with a strong customer-service focus
Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills
Ability to connect with individuals from diverse age groups, maturity, and backgrounds
$27k-44k yearly est. 60d+ ago
PEER RECOVERY SUPPORT SPECIALIST (PRSS)
Southern Highlands Community Mental Health C
Support associate job in Princeton, WV
Job DescriptionPEER RECOVERY SUPPORT SPECIALIST (PRSS)
Peer Recovery Support Specialist - PPPACI (Perinatal Postpartum Partnership Access Community Integration) Full-Time | Mercer County
Peer Recovery Support Specialists (PRSS) provide peer-based support services to individuals recovering from substance use disorders. Services are rooted in person-centered care plans and extend beyond the clinical setting into home and community environments. PRSS staff utilize their own lived experience in recovery to guide, mentor, advocate for, and empower individuals to engage in and sustain meaningful recovery journeys. This position emphasizes recovery-oriented support, community connection, and consumer empowerment.
Essential Duties & Responsibilities
Provide peer recovery support services to an assigned caseload of PPPACI consumers
Use lived recovery experience to mentor individuals and help them identify and set realistic goals for their recovery journey
Advocate for consumers and support them in navigating recovery-related systems and services
Network and connect consumers with appropriate community resources to promote productive, substance-free lifestyles
Conduct outreach activities to engage and re-engage consumers in recovery services
Assist consumers with completing applications and required paperwork as needed
Accompany consumers to medical, behavioral health, or recovery-related appointments when requested
Provide transportation to consumers as needed, in accordance with agency policies
Complete required documentation accurately and in a timely manner
Perform other related duties as assigned to support recovery services and program needs
Qualifications
High school diploma or equivalent required
Lived experience of recovery from substance use disorders
Minimum of two (2) years of sustained sobriety required
State or nationally recognized Peer Recovery Support Specialist certification or training, as required by the West Virginia Department of Health and Human Services (DoHS)
Preferred: At least one (1) year of experience working with individuals experiencing substance use challenges
Work Environment & Expectations
This position involves community-based work, including outreach, transportation, and in-person engagement with consumers. Flexibility, professionalism, strong communication skills, and adherence to ethical peer support standards are essential.
$30k-49k yearly est. 12d ago
Athletic Event Support Staff
West Virginia Department of Education 4.3
Support associate job in West Virginia
Contract/Hourly Employment/Extra Curricular - All Personnel
County:
Preston County Schools
Attachment(s):
* Athletic Event Support Staff.docx
$20k-24k yearly est. 2d ago
Peer Recovery Support Specialist
Valley Health Care 3.6
Support associate job in Morgantown, WV
Job Title: Peer Recovery Support Specialist
DIVISION: Outpatient
REPORTS TO: Division Director Outpatient or Designee
WORK HOURS: 40 hours per week
NATURE OF WORK: With supervision, the incumbent will serve as a personal guide, mentor and role model as well as a navigator to helpful recovery resources and a liaison and advocate to professional and community supports and resources. The Peer Recovery Support Specialist will also assist the client to develop and maintain and monitor his/her individual Wellness Recovery Plan. The Peer Recovery Support Specialist's duties include providing outreach, support, and recovery check-ups in the community with addicted individuals and their families.
MINIMUM OUALIFICATIONS:
High school diploma or certified high school equivalency.
Knowledge of treatment resources including a working knowledge of the 12-Step Fellowships.
Ability to comply with Valley's and Division departmental safety procedures.
Ability to read, write and speak the English language. Ability to legally transport clients.
Current CPR/First-Aid Certificate or ability to be trained.
WORK ENVIRONMENT: In-Doors 70%, Outdoors 30%
WORK PACE: Self-paced, requiring the ability to make decisions quickly and accurately in an often-times fast-paced, demanding work environment.
ESSENTIAL DUTIES:
Work actively with a minimum of 20 clients.
Provide mentoring through life experience to individuals experiencing substance use problems.
Meet face to face with the individual and identified supports and/or by secured video conference at a frequency and format requested and agreed upon by the individual. The meetings can occur in a facility or in the community.
Develop Recovery Wellness Plans with clients and monitor those wellness plans with them scheduled and unscheduled during meetings as identified above. Link (and document) clients to available resources including but not limited to: continuing education/Professional Development, safe housing, recovery supports, self-help groups, medical/health facilities, and substance abuse and/or mental health services.
Serve as a liaison to the client's formal and informal supports including but not limited to: their referral source, family members, client's sponsor, treatment provider, and faith-based support.
Maintain working relationships with staff of Valley's programs and other agency or institutions in order to provide awareness of recovery as a reality and the availability of Peer Recovery Support Specialisting.
Receive on-going supervision and training in order to provide Peer Recovery Support Specialisting services to the highest degree and the benefit of the community and individuals served.
Prepare and maintain all required documentation and reports of weekly activity which includes but is not limited to: number of contacts, method of contact, number of Recovery Wellness Plans initiated and monitored number of referrals and outcomes, number of referrals and status of those requests, and number of agency contacts and content of those contacts.
Assist consumers in crisis situations involving social, emotional, health, or other problems.
Provide outreach and early intervention to individuals in the early onset/stage of recovery or remission as well as those experiencing symptoms of relapse. Provide support by assisting consumers in identifying and resolving problems and making effective use of resources.
Adhere to Valley's Standards of Conduct and Compliance.
Serve on committees as assigned.
Attend scheduled staff meetings and trainings as required
OTHER DUTIES AS ASSIGNED.
$31k-37k yearly est. Auto-Apply 60d+ ago
Ma Clinical Support
Cabin Creek Health Systems 3.5
Support associate job in Sissonville, WV
Job Title: Medical Assistant - Direct Patient Care
Non-Exempt
Supervision Received: Assigned Medical Provider and Clinical Lead Nurse
Supervision Exercised: None
Salary Range- $13.50- $18.50
General Summary:
Member of CCHS Care Team responsible for assisting an assigned medical provider during clinical sessions, executing CCHS standing orders and medical provider orders, providing direct patient care and testing, and communicating with patients and caregivers by telephone and in writing. The Medical Assistant communicates with patient regarding preventive care recommendations, chronic care self management and healthy lifestyle choices utilizing advanced training in Motivational Interviewing and the Stanford Model for Self Management. The Medical Assistant “huddles” with the medical provider at the beginning of the day, planning chronic care visits or preventive care services. Participates actively in weekly Extended Team Huddles to discuss patients with complex needs and monthly Site Staff Meetings. Occasional Travel and being assigned to other sites may be required if the need should arise.
Core Duties and Responsibilities, which include the following and other duties as assigned:
Meet with provider to plan the day in brief “huddle”, planning chronic care visits such as diabetes or asthma care focused visits or preventive care visits such as Well Child or Well Woman exams. Communicates with front office regarding work flow, advance planning for patient surveys, etc. Participates in weekly “Extended Huddle” meetings with full Care Team to discuss patients with complex needs or barriers to care.
Greet scheduled patients at beginning of all medical visits to obtain vital signs, update and document the problem list, allergies, obtain copies of any recent hospitalizations, surgeries or interventions and document in medical record, including any required ICD-10 coding in the electronic health record. MA performs a medication list reconcilement with documentation of all medications from all providers, and reinforces value of a complete “medical home record” with CCHS primary care providers. Prepare patient as appropriate for the examination and medical visit.
Discuss preventive and chronic care registry measures with patients, executes standing orders for preventive care and chronic care interventions (e.g. performs foot exam, obtains HbA1c and Lipids, writes orders for mammogram for provider to sign).
Discuss impact and value of patient's engagement in self management and lifestyle choices. Discuss self management goals with patients with chronic disease, using Stanford model Self Management training and Motivational Interviewing training. Document patient's goal, confidence level and progress since goal set.
Provides CCHS-adopted patient education and hand-outs such as “5-2-1-0” for all children and parents, “Rate Your Plate” for adults with abnormal BMI, “Live Well, Breathe Well” for patients with asthma, following standing orders for Diabetes, Obesity and Asthma.
Assist medical provider during examination, treatment and minor surgeries.
Administer immunizations and injections per orders and update in electronic health record.
Coordinate laboratory specimen collection, perform in-house testing. Perform ECG's, spirometry or audiometry testing.
Provide special instructions to patient on follow up care ordered by the medical providers (e.g. proper wound care or management of symptoms) instructions regarding referrals to specialists and testing facilities, or instructions for follow up visits.
Review tasks in the electronic health record from medical providers, execute provider orders and communicate with patients by telephone or in writing.
Review telephone tasks in electronic health record from Front Office Patient Service Representatives (PSR's), communicate with medical providers regarding patient needs, and communicate with patients regarding provider orders.
Stock assigned exam rooms and maintain in clean, orderly fashion. Re-stock procedure room, laboratory and nursing station as necessary.
Perform all assigned responsibilities for program requirements such as Family Planning, Breast and Cervical Cancer Screen Program, Health Check (well-child exam), etc.
At CCHS, we are deeply committed to fostering a culture of community engagement and support, a principle that guides not only our patient care but also our team dynamics. Our dedication to community focus is reflected in our collaborative and educational initiatives, which are designed to enrich both the professional growth of our employees and the learning experiences of future healthcare professionals.
The employee is actively encouraged and expected to embrace opportunities to mentor and guide students from a diverse array of schools and programs in the forms of job shadowing and on-site instructional learning as part of a structured educational program.
Qualifications - Skills and Abilities:
To perform MA I position successfully, the Medical Assistant must demonstrate core competencies in the following areas:
Basic Medical Assisting skills including performing vital signs, assisting providers during examinations and procedures, administering injections, sterile technique and basic wound care
Assisting medical providers during procedures and minor surgeries
Administering nebulizer treatments and walking O2 saturation testing
Performing phlebotomy and basic “CLIA-waived” laboratory testing
Performing ECG's, spirometry testing and audiometry
Interpreting medical provider orders and instructions
Basic knowledge of chronic diseases such as diabetes, asthma and depression
Basic keyboarding and PC skills, Windows skills including WORD
Use of printers, copiers and fax equipment
Navigation of a Windows based electronic health record and/or practice management system
Proper medical documentation skills including knowledge of ICD coding
Basic Cardiac Life Support skills
Good communication/teaching skills with patients and care-givers, including obtaining appropriate clinical information and symptoms and giving patients instructions and education as directed by the medical provider
Good communication skills, confidence as member of CCHS Care Team, and active participation in Care Team Meetings and Trainings
Good critical thinking and problem solving skills
Stanford model Self Management Skills (training provided by CCHS)
Motivational Interview Skills (training provided by CCHS)
Ability to react calmly and effectively in emergency situations
Ability to learn advanced training objectives such as CCHS adopted preventive care and chronic care guidelines
Education and Experience:
High School Graduate or GED
Graduate of Recognized Medical Assistant Program required
One Year Experience preferred
Certificates, License, Registration:
National Certification preferred
Physical Demands:
Varied activities including standing, walking, reaching, bending and lifting. Requires full range of body motion, including assisting in the lifting of patients manually. The employee must regularly lift and/or move up to 20 pounds, and occasionally lift and move up to 50 pounds. Eye-hand coordination and finger dexterity. Requires corrected vision and hearing to normal range. Working with ill patients may be stressful.
Environmental/Working Conditions:
Primary Care Health Center with combination of office and exam room settings. Frequent exposure to communicable diseases, body fluids, sharp instruments and needles, cleaning chemicals, medicinal preparations. May require working extended shifts and hours as necessary.
$13.5-18.5 hourly Auto-Apply 60d+ ago
Clinical Support (LPN) Outpatient EP - (Full Time) - 7313
Mhnetwork
Support associate job in Huntington, WV
St. Mary's Medical Center is seeking a full time Clinical Support - MA for our Outpatient EP Department. The position will maintain a high quality of effectiveness and will provide assistance as necessary to co-workers and patients through an office oriented environment Candidates should anticipate a high volume of in-person and telephone interaction with patients, employees and co-workers. As such a pleasant personality is essential for this position.
Applicants will be expected to maintain a professional demeanor and positively represent the Hospital at all times.