Support associate jobs in Yonkers, NY - 1,105 jobs

**About this role** **Service Desk Manager - Job Description** **About This Role:** BlackRock is a global leader in investment management, risk management, and advisory services for institutional and retail clients. With over $10 trillion in assets under management and approximately 20,000 employees across more than 30 countries, BlackRock helps clients meet their goals through a wide range of products and services including separate accounts, mutual funds, iShares exchange traded‐ funds, and other pooled investment vehicles. **Position Overview:** The **Service Desk Manager** will lead the Global Service Desk through a vendor management relationship and report into the Americas Regional Manager. This role is accountable for delivering a high-quality, always-on client support experience. You will manage a team that provides first contact support, incident resolution and seamless handoffs to Remote Resolve support, on-site Level 2 support and Level 3 Engineering groups. The manager will own all performance outcomes (SLAs/XLAs, CSAT), workforce planning, metrics gathering/reporting, knowledge management, and continuous improvement, partnering closely with global technology support counterparts to ensure a follow-the‐sun coverage model. **Key Responsibilities:** + **Lead day‐to-day Service Desk operations** ; ensure consistent procedures, playbooks, and quality standards. + **Own all Helpdesk performance metrics** : establish and track SLAs/XLAs, CSAT, first‐contact resolution (FCR), average speed to answer (ASA), abandon rate, mean time to resolve (MTTR), and knowledge reuse; publish weekly/monthly reporting and executive dashboards. + **Ensure policy and control compliance:** information security, access management and uphold BlackRock service standards. + **Primary point of contact for business units** for intake, escalations, executive/VIP requests, and service communications / Front End Message (FEM) updates. + **Oversee ticket lifecycle and reviewing ticket data:** including triage, routing, and seamless escalation to Level 2/Level 3; proactively and continually driving a "shift left" agenda to automate and maximize FCR. + **Enhance the user experience** through proactive ticket data analysis of trends and engage with Digital Experience, Engineering and Technical Support teams to proactively address issues wherever possible prior to those issues becoming tickets being reported at the helpdesk. + **Generate Reporting** on all proactive issues identified and remediated via these efforts on an ongoing basis. + **Maintain ServiceNow knowledge base** : coach Service Desk leads to author/update high quality‐ articles and troubleshooting guides that agents follow to accurately assist users when they interact with them. + **Continually monitor Trending Ticket Dashboards** for anomalies or spikes to identify and flag potential outages or major issues before they escalate into outages. + **Champion automation and AI-enabled support** : become the product owner of an AI Support Agent chatbot and closely partner with the development team to drive the changes being implemented into the chatbot (from analysis of Helpdesk ticket data) to continually enhance the user experience through self-service automation. + **Vendor Relationship Management** : Establish and maintain a strong partnership with Helpdesk vendor's Leadership and Management Team to foster an open line of communication flow between the Helpdesk and Blackrock Technology Leaders to ensure transparency on all escalations, changes, updates and outages. **Required Qualifications:** + **Proven leadership** **of Helpdesk vendor management** in a fast paced, high-volume, contact center or enterprise Service Desk environment. + **Excellent knowledge of ServiceNow (ServiceNow Certification highly preferred):** specifically in advanced reporting, knowledge management, dashboard generation, and virtual agent functionality. + Ability to generate accurate ServiceNow ticket reporting metrics through Excel spreadsheets with the ability to accurately sanitize data quickly and on demand. + Ability to create presentable Pivot tables in Excel for senior Technology Leadership members. + Ability to create ServiceNow Dashboards that track relevant ticket metrics over periods of time to highlight trends and forecasts. + **Service management proficiency** : 8-10+ years in IT support with hands ‐on ITIL practices (Incident, Request, Problem, Parent/Child Ticket management) and Major Incident / Outage handling. + **Expertise in troubleshooting and navigating end-user technologies:** Windows/MacOS, Microsoft 365 (Outlook/Teams/OneDrive), mobile (iOS) / MDM solutions, identity/access (Azure AD/MFA), and endpoint management (e.g., Intune). + **Technology Driven Management Experience** - ability to interpret ticket data (via incidents/requests, workflows, reporting/dashboards) and drive operational decisions to promote efficiency. + **Executive/VIP support awareness** : skilled at prioritization, discretion, and rapid response for senior stakeholders and visiting clients. + **Excellent communication:** (written/verbal), customer empathy, and stakeholder management; comfortable with servicing a broad audience‐ and creating/reviewing service communications. + **Prioritization and multitasking:** based on business impact; operating efficiently under pressure and effective in crisis scenarios. **Preferred Qualifications:** + Prior experience in a financial services organization or supporting trading floor users and time‐ ‐sensitive business processes. + Familiarity with: Power BI or similar analytics tools for operational dashboards. + Smartsheet, Jira, and Agile delivery practices. + Experience "shift left"/automation initiatives (via chatbots, self‐service automation tools). For New York, NY Only the salary range for this position is USD$140,000.00 - USD$200,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. For Princeton, NJ Only the salary range for this position is USD$127,500.00 - USD$184,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. **Our benefits** To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. **Our hybrid work model** BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. **About BlackRock** At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock (****************************** | Twitter: @blackrock (****************************** | LinkedIn: ********************************** BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. **View the** **EEOC's Know Your Rights poster and its supplement (************************************************************************************************************ **and the** **pay transparency statement (************************************************************************************************* **.** BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com . All requests are treated in line with our privacy policy (**************************************************************************************** . BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

A Bloomingdales Logistics Professional plays a critical role in the daily operation of our store, delivering seamless execution of the merchandise receiving and processing functions according to floor ready standards. They identify and process merch Logistics, Support, Associate, Overnight, Retail

Title: Command Center Analyst Duration: 6 month contract (potential extensions, potential hire) Shift B: Wed/Thurs-Sat Day Shift: 7am - 7pm The Command Center Analyst I is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, troubleshooting, as well as incident escalation for all users contacting the Command Center, and act as escalation point for Tier I Support. Tier II Engineer is shift based and may be required to work on a rotating schedule. Must-haves * 2+ years of experience providing customer care and technical support. * 2+ years of experience with routers, switches such as Cisco and Juniper * Excellent written and oral communication skills * Ability to multi-task and prioritize job requirements * Self-motivated and able to work on projects with limited supervision * Effective organizational skills and attention to detail. * Advanced skill in Microsoft: Windows Operating Systems, Office Suite versions, and Visio. * Strong analytical and problem solving skills. Plusses Data Center support experience What you'll do * Provide customer service support for mission critical 24/7 Data Centers * Participate in the weekly 24/7 on-call schedule * Provide proactive and reactive assistance to all external customers * Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion. * Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier II or management if necessary * Prioritize work properly to consistently achieve departmental and company goals. * Responsible for Customer and Internal Updates * Establishing effective lines of communication with team and management to ensure cases are flagged that require immediate attention * Thorough documentation of incident, Maintenance, and problem details in near real-time. * Ensure SLA's are met for as per customer agreement * Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations

The Senior Business Support Coordinator supports senior leadership and account teams in the Agency. Their primary responsibility is to provide support for SVPs. Additionally, they are responsible for a variety of duties including planning meetings, making domestic & international travel arrangements, and managing expense reports. Primary Responsibilities Support Senior Vice Presidents (i.e. Managing Directors, Directors of Client Services) Manage calendars-delegate access for MD and DoCs, meeting support for SVPs as needed Make international and domestic travel arrangements Complete and submit expense reports in a timely manner; keep record of expenses submitted and track reimbursement status Book conference room and resources Make lunch/dinner reservations (with or without client, if applicable) Coordinate shipping, messenger services and package follow up (e.g. account work, client gifts, etc.) Provide internal Agency support Coordinate internal Agency attendance at industry conferences Cover reception area while receptionist is on break/lunch in rotation with other administrative/executive assistants Act as liaison to office services and technology support as needed Support Human Resources as needed with ad hoc projects Provide onboarding support for new accounts Coordinate catering for internal meetings as needed Provide support for agency-led workshops and initiatives as needed (account should lead) Communicate weekly reimbursement notifications to employees Assist with Agency recruiting and onboarding efforts Aid recruiting team in interview scheduling for SVPs Coordinate internal new hire onboarding for VPs and above Welcome new SVP team members and gather pertinent information from them for business travel (e.g. contact number, home address, corporate credit card information, etc.) Train (or help to train) new hires in process and procedures for expense reporting and travel booking Additional Responsibilities Act as a resource to the Agency; maintain and share knowledge on internal policies, processes and key points of contact Communicate effectively and professionally both internally and externally with all levels of the organization Demonstrate ability to set priorities while handling multiple projects/deadlines Demonstrate good problem-solving and interpersonal skills Foster a positive team atmosphere demonstrating respect for peers, supervisors and clients Know clients and their products; be knowledgeable of which accounts team members are working on Develop relationships with clients and/or client administrative team members Stay aware of current team projects and proactively assist staff members Assist other members of department/team as needed when workload allows Perform additional duties as assigned by manager Qualifications An AA degree or BA degree is preferred 1-3 years general office experience (experience in pharmaceutical industry a plus) Strong knowledge of Windows, Mac OS, Word, Excel, Outlook, and PowerPoint Understanding of video conferencing platforms Outstanding verbal and written communication skills Strong attention to detail Ability to work effectively in a fast-paced environment with changing priorities Strong team player with excellent interpersonal and communication skills Quick-thinking individual with enthusiasm and motivation who thrives in a fast-paced environment Biolumina's Values Open Mind Always ask why-of your teammates, your clients, and yourself. And don't stop there-keep asking questions Be respectful of others' ideas, opinions, and diverse backgrounds Be flexible and adaptive to new ways of doing things Brave Heart Speak your mind...and your heart Courageously step forward to try something new and help others to do the same Be brave enough to defend your opinions-and brave enough to change them Ready Hands Be proactive and push things forward Reach out to offer help and raise your hand to ask for help Go out of your way to show gratitude The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. $64,600 - $69,700 Omnicom Health is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we're focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us-we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

My client was founded in 2017 to help financial advisors better secure their clients' financial futures. They focus on independent Registered Investment Advisers (RIAs), delivering financial products that advisors can't easily access today through beautiful, scalable, and easy-to-use technology. Today, they work with over 900 RIAs that collectively represent more than $1.6T in assets under management across two industry-leading products We are looking for a strong client support representative with their Series 7 license to handle client accounts and cash movements. This role involves providing white-glove customer service, answering questions from end clients, and relaying feedback to product and engineering teams. My client operates on a hybrid work model, with employees coming to the office on Tuesdays, Wednesdays, and Thursdays. They provide lunch on in-office days and encourage team meetings and collaboration.

Hi, 🚀 New Opportunity - Desktop Support Specialist🚀 We're working with a leading global tech organization that is looking for an experienced Desktop Support Engineer to join their team in Midtown, Manhattan, NY. Job Title: Desktop Support Specialist Location : Midtown, Manhattan, NY Overview We are looking for a dedicated and proactive Desktop Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability. Key Responsibilities Provide deskside and remote technical support for desktops, laptops, printers, and other peripherals. Perform OS installations, upgrades, and troubleshooting for Windows and Mac environments. Manage software deployments, patching, and updates using SCCM, Intune, or Ivanti. Diagnose and resolve hardware, software, and network connectivity issues efficiently. Support Active Directory, user account management, and access permissions. Configure and maintain VPN, DHCP, DNS, and TCP/IP settings for seamless network operations. Assist in system imaging, migration, and data backup/recovery. Provide support for mobile devices and MDM platforms such as Microsoft Intune. Collaborate with other IT teams to escalate and resolve advanced technical issues. Maintain accurate records of incidents and resolutions using ServiceNow or other ITSM tools. Manage IT assets and ensure inventory accuracy and compliance with company standards. Technical Skills Desktop and Deskside Support Windows OS, mac OS, and Microsoft Office Suite SCCM / Intune / Ivanti Active Directory, DHCP, DNS, and VPN Mobile Device Management (MDM) ServiceNow / Help Desk Systems Troubleshooting and Root Cause Analysis Hardware and Peripheral Setup (Printers, Laptops, Desktops, Servers) Backup and Data Recovery Solutions Software Installation & Operational Testing Qualifications & Skills 2 years of experience in desktop or IT support roles. Strong troubleshooting and communication skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Relevant certifications (CompTIA A+, Microsoft Certified: Modern Desktop Administrator, etc.) are a plus Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals. Familiarity with ITSM ticketing systems and incident management processes. Ability to conduct preventive maintenance and security checks. Detail-oriented with strong documentation and reporting skills. Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus. Why Apply? This is a fantastic chance to work on a high-profile project in Midtown, Manhattan, NY.

I am working with a global top law firm looking to grow its IP and Tech Transactions group at the Associate level in New York. Ideally the group are looking for attorneys between class of 2020-2022 but could be open to looking at someone who falls just either side of this range. The group does a mix of standalone commercial work and transactional support on major M&A and financing deals. A large portion of the clients are tech giants and emerging tech companies, with the balance being global companies that operate across every major industry. You should have experience from another top law firm. If you have done a stint in house, you may also be eligible to apply. *This is a market paying law firm* Please reach out to me to discuss: ******************************* ************

Freelance Independent work in IT Graphics, IT Designs, Video and motion editing, Programing, IT Analyst services online. Remote and or location work on a freelancer online platform. Need a smart phone and lap top or desk top computer to perform work. We provide a platform and you work for various clients.

This position performs a Level 2 Production Support role within Market Operations, ensuring the stability and daily operations of BGC's trading applications. The role supports trading activity across Credit, Rates, and FX, while also participating in core IT service management processes including Incident, Problem, and Change Management. Qualifications: Familiarity with Linux/Unix and Windows operating systems. Strong analytical and troubleshooting ability with a problem-solving mindset. Ability to multitask and prioritize effectively in a fast-paced environment. Effective verbal and written communication skills for interacting with both technical and business teams. Exposure to scripting languages (Python or Shell) is a plus. Basic understanding of networking concepts such as latency, connectivity, and data flow. Interest or foundational knowledge in Credit, Rates, or FX products. Experience with SQL, FIX protocol, Git, or JIRA is beneficial but not required. Responsibilities: Monitor trading systems and respond to production issues across platforms in Credit, Rates, and FX. Communicate with internal teams and external clients, providing timely updates and managing expectations through to resolution. Troubleshoot application and connectivity issues by reviewing logs, monitoring dashboards, and performing basic system analysis. Use internal tools such as Grafana, Splunk, and system dashboards to track platform health and investigate alerts. Support and monitor scheduled jobs and automation tasks. Assist with software releases, including environment checks and post-deployment validation. Work closely with development, QA, infrastructure, and business teams to maintain production stability. Follow ITIL-aligned processes for incidents, changes, and problem resolution.

INTERNATIONAL FEDERATION OF ACCOUNTANTS (IFAC) During 2024, IFAC shifted its strategic focus to maximizing member value and experience. The Member Value Proposition (MVP) was created and is currently being embedded into all of IFAC's activities: IFAC, by connecting and uniting its members, makes the accountancy profession truly global. IFAC member organizations are champions of integrity and professional quality and proudly carry their membership as a badge of international recognition. IFAC and its members work together with the Forum of Firms and other key stakeholders to shape the future of the profession through learning, innovation, a collective voice, and commitment to the public interest. IFAC has traditionally delivered member services from a centralized operating model based in New York. As part of the transformation to a new target operating model IFAC will move to a global multi-location model, which will greatly enhance our ability to deliver value to member organizations around the world. As part of this shift, we welcome applicants from around the globe to apply and contribute to our mission. POSITION SUMMARY The Implementation Support Associate plays a central role in advancing IFAC's work on international standards. This position helps convene and coordinate input from across the accountancy profession to develop unified, high‑quality responses for international standard‑setting consultations. It also supports global efforts to promote the adoption and effective implementation of international standards by developing practical resources and facilitating access to guidance materials. The role may also contribute to transforming advocacy, regulatory, and policy insights into actionable tools, resources, and communications for stakeholders worldwide. Reporting to the Head of Advocacy, Regulatory, and Policy, the Associate focuses on project coordination, content development, and stakeholder engagement to ensure IFAC's outputs are practical, accessible, and aligned with stakeholder needs. ESSENTIAL DUTIES & RESPONSIBILITIES Essential duties and responsibilities include those that are set out below. Other duties may be assigned to meet business needs. Support technical input to the International Auditing and Assurance Standards Board (IAASB), International Ethics Standards Board for Accountants (IESBA), and other independent international standard‑setting boards by gathering information, organizing materials, and assisting in the development of high‑quality draft responses. Develop and enhance practical implementation support materials including guidance documents, toolkits, infographics, and slide decks Collect, analyze, and synthesize stakeholder feedback (e.g., comment letters, survey results), identifying key themes and insights to inform IFAC's implementation and advocacy activities.. Coordinate implementation projects, maintaining project trackers, updating deliverables, and supporting timely, clear communications with internal and external stakeholders. Provide content and logistical support for webinars, workshops, policy dialogues, and other stakeholder events, ensuring that materials are accurate, effective, and well‑organized. Collaborate across IFAC teams to align messaging, share insights, and ensure coherence across organizational outputs. Prepare materials for internal knowledge‑sharing, including briefings, summaries, and presentations that help colleagues stay informed on standard‑setting and implementation developments. Maintain organized records and documentation, including version control, project materials, and reference files to support transparency and continuous improvement. Recommend improvements to the format, design, and delivery of IFAC resources, contributing to more effective knowledge sharing and stakeholder engagement. QUALIFICATIONS & REQUIRED SKILLS Bachelor's degree or equivalent in Public Policy, Communications, International Relations, Accounting, Business, or a related field. 2-5 years of experience in project coordination, technical communications, or developing technical resources, ideally within a professional services firm, standard setter, or professional accountancy organization. Strong knowledge of international standards, including assurance, ethics, and corporate reporting, with experience supporting or preparing responses to standard‑setting consultations considered highly desirable. Excellent written and verbal communication skills, with the ability to translate complex or technical material into clear, accessible content for diverse audiences. Proficiency in Microsoft Office applications and familiarity with digital collaboration tools (e.g., SharePoint, Teams, project management software) and use of artificial intelligence applications. Strong analytical skills, including the ability to interpret qualitative and quantitative data to support decision‑making and identify key insights. Demonstrated ability to work collaboratively across teams, cultures, and levels of seniority, including with external stakeholders and government officials. Strong organizational skills and comfort managing multiple deadlines, including those driven by external timelines. Commitment to quality, accuracy, and continuous improvement in deliverables and processes. Strong interpersonal skills, with flexibility especially important. Experience with content management systems, and social media tools. Familiarity with regulation, or public interest policy. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. Additionally, if an applicant is US-based, provided they meet all eligibility requirements under the applicable plan documents, employees (and their eligible dependents) will be eligible to enroll in group healthcare plans that offer medical, dental, vision, and basic life insurance. Employees will also be able to enroll in our company's 401 (k) plan, as well as a deferred compensation plan, provided they meet plan requirements. IFAC welcomes applicants from all geographical locations, and this role can be remote. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At IFAC, compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for candidates in the NY-Metropolitan region is $80,000 to $100,000. IFAC is an equal employment employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status, or any other legally protected basis, in accordance with applicable law.

360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. Job Description Job Title: On-site System Support Specialist (Mid-Level) Duration: 24 months Work Location: US-NY-New York Openings: Multiple Openings *** Local candidates preferred*** Position Description/Responsibilities: Join a world leader in IT metrics and productivity! Computer Aid, Inc. (CAI) is a full service Information Technology outsourcing firm with more than 30 years of experience and a world leader in IT measurement and IT productivity. Computer Aid, Inc. is looking for five Mid-Level On-site System Support Specialist with 3-5 years of experience! These positions comes to us from our NY State contract for Hourly Based Information Technology Services and is located in New York, NY. New York City is the largest city in the United States and has something for everyone. There are innumerable things to experience in the Big Apple including basketball games and concerts at Madison Square Garden, plays on Broadway, Cirque du Soleil at Radio City Music Hall, and many other world famous tourist attractions. Consider applying today as time is limited on these and other positions like it for the state of NY. Qualifications Position Requirements/Technical Skills: OCFS has had the greatest success in implementing and supporting the CONNECTIONS application deployments when it has provided the end users on-site face-to-face support during deployment. Providing on-site support staff resources accelerates a caseworker's ability to successfully master how to utilize the new application properly and results in fewer case documentation errors and aids in user acceptance. The staff hired will provide one-to-one or small group on- site support to users in how to best utilize the updated and modernized application features and to how incorporate them into their business processes. The hired staff will understand and be able to translate the screen changes of the transformed CONNECTIONS for the end-users. These staff will also serve as the front line to identify software issues that could possibly occur when the application is first migrated and will also be able to quickly provide helpful information to users for features that require additional training or technical assistance. Ongoing support of the system will be provided by a cadre of well-trained, experienced support staff will significantly help ease the transition for users as OCFS deploys new application Daily Tasks will include but are not limited to the following: Go on-site to local districts and voluntary agencies located within the New York City Region to assist caseworkers/supervisors in properly using the CONNECTIONS application. Trouble shoot either via phone or while on-site application issues needing resolution. Provide training support and technical assistance follow-up to CONNECTIONS users in using new CONNECTIONS functionality both prior to rollout and following the rollout. Troubleshoot issues encountered on-site and provide information and data to help resolve identified problems Assist in providing face-to-face support for an array of ad hoc OCFS initiatives that require a specialized response. The ONE MANDATORY REQUIREMENT: You must be a Mid-Level On-site System Support Specialist with documented employment experience of 3-5 years (36-60 months). You must have experience in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms, beyond that of a Programmer. You must be able to work without assistance. Requested Desirable Qualifications: The numbered qualifications below are not mandatory, but candidates should meet or exceed in duration and skill set target asked for, at least 3 of numbers 1 through 5. 36 months of experience providing actual on-site implementation assistance for a large scale automation effort. 36 months of experience in change management; planning and implementing change. 15 months of experience in implementing SACWIS systems in New York State or another state. 36 months of experience providing training and/or technical assistance in either a classroom or in a work environment. Bachelor's Degree. Additional Information ***local candidates preferred***

About Masterworks Masterworks is the leading platform for investing in SEC-qualified shares of blue-chip artwork by names like Banksy, Basquiat, and Picasso. In just a few years, we've built a portfolio of over $1.2 billion in world-class art and opened access to the $2.2 trillion art market for more than 1,000,000 individuals. We've been featured in The New York Times, CNBC, The Wall Street Journal, and Financial Times, and were recognized as one of LinkedIn's Top 50 Startups in the U.S. Following our $110M Series A, Masterworks achieved unicorn status - and we're just getting started. Our 80+ employees work together in our Financial District headquarters, where collaboration, learning, and innovation happen every day. Why Join Masterworks * You're excited by the intersection of finance, technology, and art. * You want to help democratize access to alternative investments. * You thrive in a fast-paced, collaborative startup environment. * You value doing meaningful work that directly impacts investors and company growth. If that sounds like you, we'd love to meet you. The Role As Senior Investor Onboarding and Support Associate, you'll be the first point of contact for investors, and a point person for the onboarding process, ensuring compliance, and setting the tone for an exceptional client experience. You'll also play a key role in supporting VIP investor success post-sale, building relationships that foster confidence and long-term engagement. What You'll Do Investor Onboarding * Welcome new investors to the platform and guide them through account setup, KYC verification, and documentation. * Coordinate across internal teams (Compliance, Advisory, Product, Finance) to ensure every account is activated smoothly and efficiently. * Maintain a deep understanding of our product and investment process to confidently address investor questions. Investor Success & Support * Build trusted relationships with VIP investors, proactively addressing questions and ensuring they feel supported beyond onboarding. * Act as the voice of the investor within Masterworks, surfacing insights and feedback that help improve the client experience. * Manage communications through CRM and ticketing systems, maintaining professionalism and attention to detail across all interactions. What We're Looking For * 3-5+ years of experience in client service, onboarding, operations, or investor support (financial services preferred). * Strong verbal and written communication skills - you make complex ideas simple and human. * Customer-first mindset with a passion for delivering white-glove service. * Bias to action, sound judgment, and ability to navigate ambiguity. * Collaborative and team-oriented approach. * High proficiency with CRM systems (HubSpot experience a plus). * Interest in art, finance, or alternative investments. * Familiarity with regulated environments or investor accreditation (a plus). Perks & Benefits * Daily catered lunches * Health, dental, and vision coverage (with FSA options) * PTO and 401(k) * Free museum and gallery admission * Company events, happy hours, and social clubs Compensation Philosophy The base salary range for this role is $75,000-$90,000. Actual compensation will depend on experience, qualifications, and market alignment. Exceptional candidates may fall outside the posted range.

Join the Prime Finance Trading Services Team and develop you career at J.P. Morgan! As a Trade Support Senior Associate in the Prime Finance Trading Services team, you will be responsible for ensuring that all trades executed are entered completely and accurately into the Risk Management systems and liaising with various other teams on issues related to Cash Equity trades: e.g. Product Control, Sales, Sales Support, Cash and Derivative Settlements, Client Services, Reconciliations, Technology, Business Management. The Prime Finance Trading Services Team is a part of the Corporate and Investment Bank which is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world. **Job responsibilities** + Performs core start-of-day and end-of-day controls to ensure Risk is correctly represented for Front Office + Manages daily Equity Swap/derivative trade life cycle events (expiries, dividends, corporate actions, etc.) + Ensures all trade capture and reporting exceptions are verified, cleared and escalated appropriately in a timely manner + Liaises with various other Front Office, Middle Office and Back Office Teams on issues related to Cash Equity trades + Performs continuous improvement of the pre and post trade controls environment + Maximizes trade processing STP (Straight-through processing ) through tactical problem solving and root cause analysis + Produces analysis for the trading desks and senior management + Provides input into core projects including; industry-wide initiatives, regulatory, trading strategy, operational programs **Required qualifications, capabilities, and skills** + Strong security and derivative products knowledge + Operational experience + Sound understanding of Equity Swaps, Cash Equities, Derivative products, trading workflows and corporate actions + Experience in supporting Trading Desks in Prime/ Hedge Fund business + Familiarity of various risk management systems and an advanced MS Excel skills + Strong PC Skills : in particular Excel, Word and PowerPoint + Excellent Analytical skills + Excellent oral and written communication and presentation skills + Confidence to communicate with senior managers effectively + Strong problem-solving skills + Strong work ethic and the ability to adapt to different business needs JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** New York,NY $79,800.00 - $110,000.00 / year

What this Job Entails: We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. As an End User Support IT Specialist, you will provide on-site and remote technical support for internal end-user software, hardware, and connectivity. We are looking for a driven, self-directed, technical professional who can work both independently and with the broader support team. The End User Support team is singularly focused on delivering a seamless technology experience for all users. The right candidate is capable of quickly and efficiently resolving a wide range of technical issues while providing top-tier customer service to our end users. Scope: Works on complex assignments requiring a high degree of initiative Requires minimal oversight and is proactive. May act as a team leader. Your Roles and Responsibilities: Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via in person, phone, chat, and email-based support channels. Troubleshoot technology issues related to hardware, software, user accounts, trading environments, operating systems and mobility Fulfill IT hardware requests requiring delivery, setup, or low-level hardware troubleshooting for end users in the office you're based in. Escalate issues to senior members of the technical support team, infrastructure teams, platform engineering teams, and/or third-party vendors to ensure end user issues are fixed at their root and do not recur. Provide excellent customer service experiences for all end users, traders, and senior leadership, acting as the end user's advocate ensuring their issues are fully fixed and they have an optimal IT experience. Collaborate effectively with both local and remote or distributed team members to accomplish small support tasks and large technical projects. Required Qualifications/Skills: 5+ years of relevant technical support experience in a medium to large, complex, and fast-moving enterprise environment. Advanced knowledge of Windows, mac OS, Linux, iOS, Android, networking, and information security topics. Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN. Working knowledge of messaging platforms, telecommunication tools, collaboration tools, and video conferencing (e.g., WebEx, MS Teams, Zoom). Ability to communicate effectively and professionally across all settings to technical and non-technical audiences of all tenure and seniority. Physical Demand & Work Environment: Full time on site in an office environment Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day. Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Salary Range $40.92 - $64.62 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Sample of tasks required of role: CASH WRAP: Greeting the customer with a smile and with eye contact and offering your name Interact genuinely and naturally with the customer Read cues and determine customers' needs Conduct email/name capture, where permitted by law Maintain accuracy when operating POS Maintain cash wrap organization and cleanliness Suggest multiple add‐ons and sell gift cards Maintain cash and POS media accurately and in compliance with Coach policy Create lasting impression by genuinely thanking customer and provide reason to return Represent Coach brand appropriately STOCKROOM / WAREHOUSE: Receive shipment and transfers Notify Store Management when new product arrives Scan cartons/transfers, verifying store information is correct Communicate all discrepancies to Store Management Process shipment/transfers according to Coach standards and timeframes Organize and clean stock room daily; to include offsite / remote warehouse as applicable Shift/organize product in the stockroom; react to sell through and make room for new product Manage stock levels/product ownership in back-of-house and sales floor Prepare and conduct regular cycle counts, as directed Participate in store physical inventory counts, as scheduled Maintain Company Loss Prevention standards SALES FLOOR: Regularly analyze sales floor to assess replenishment needs Replenish sales floor/assigned zone React to sell through and execute visual merchandising needs. Support sales floor activities, as directed Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers Respond to customer requests confidently; partner with sales team or Store Management, when needed Upkeep housekeeping standards Competencies required: Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings. Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably. Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything. Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks. Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty. Additional Requirements Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets. Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers. Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.). Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at ************** Our Competencies for All Employees * Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. * Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. * Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. * Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. * Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. * Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. * Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers * Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. * Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. * Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at ************** or ****************************** Visit Coach at ************** Work Setup BASE PAY RANGE $16.50 TO $19.00 Hourly General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation. Req ID: 121527

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Commerical & Investment Bank - Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Experience with an IBM zSeries Mainframe environment. Knowledge of z/OS, JCL, TSO/ISPF Experience and knowledge of COBOL/Natural Experience and knowledge of DB2/Adabas and VSAM & utilities Knowledge of CONTROLM/CA7/ZEKE scheduling tool Experience working with all types of data files including Generation Data Groups, VSAM, Partitioned, and Physical Sequential files Experience using incident management tools (Service Now) Preferred qualifications, capabilities, and skills Knowledge of relevant businesses such as securities, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organization's that use these services DYL280/SAS/EZYTRIEVE, Unix/Linux/Windows Distributed Application Support AWS cloud experience Experience managing projects and migrations

Impact Supports the Bank's performance, profitability, and reputation by serving as a trusted internal service partner. Provides timely, accurate, and professional support to employees across the organization, ensuring operational efficiency, and compliance. Responsibilities The Service & Support Specialist is the primary point of contact for employees seeking assistance with bank processes, systems, and operational procedures through the internal support hotline. This role ensures prompt resolution of inquiries, identifies opportunities for process improvement, and strengthens employee knowledge through guidance and training. The Specialist collaborates across departments and participates in testing new systems and functionality to ensure employees have the resources needed for the delivery of excellent service to customers. Essential Functions * Serve as the first point of contact for internal hotline support inquiries across all departments. * Provide expert guidance on operational procedures, account maintenance, system navigation, and basic technology troubleshooting. * Log, track, and resolve support requests. * Collaborate with front-line staff and specialized departments (Operations, IT, Compliance, etc.) to ensure accurate and consistent communication and timely resolution of escalated issues. * Create, update, and share internal support documentation, FAQs, and training resources. * Participate in testing, upgrades, and implementation of new core and third-party systems. * Regularly analyze support trends and recommend system enhancements, workflow improvements, and staff training initiatives. * Stay current with bank products, services, policies, and regulatory requirements to provide accurate support. * Proactively identify knowledge gaps and recommend development opportunities for staff. * Occasional travel to other locations as needed to ensure operational consistency, employee support, and service excellence. Ancillary Functions * Assures adherence to Bank policies and procedures and federal and state regulatory requirements. * Provides cross-functional support to other areas of the department and the Bank where service or assistance is needed. * Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances. Mandatory Training Curricula Training is required of all Bank staff as related to regulatory mandated compliance topics and courses required for specific job functions. Career enhancement training courses are also available. Please refer to course catalog and management for details. Competencies (refer to Competencies Library) Skills * Excellent verbal and written communication skills (Spanish a plus). * Strong customer service, active listening, and interpersonal skills. * Ability to remain calm and professional under pressure. * Strong organizational and time management skills. * Knowledge of retail bank products, services, and related operating procedures. * Familiarity with current banking regulations and compliance standards. * Proficiency with Microsoft Office, core banking systems, and web-based platforms. * Experience with case management or ticketing systems preferred. Physical Demands The physical and related demands described in this section are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job is mostly sedentary in nature but may occasionally involve lifting files and other materials that weigh up to 20 lbs. Employees in this job must be able to work in an office environment during regular business hours where they come into regular and frequent contact with internal and external customers and other members of the public. Therefore, employees in this position are expected to have consistently positive interactions with the public. Education/Training Associate's degree or equivalent in Business, Finance, or a related field preferred. Experience Minimum of two (2) years of experience in retail banking, banking operations, call center, or employee support roles. Salary Range $60,332 - $70,000 Your work powers purpose-and service makes it possible. Behind the scenes, our back-office professionals are the driving force of our mission. Through service in operations, lending, compliance, marketing, or IT, your expertise fuels innovation and ensures we deliver on our promise of community-first banking. Join a team where your role isn't just essential-it's transformative, making a direct impact on the people and communities we proudly serve. Ponce Bank participates in the E-Verify program.

Progress your career with Florida's largest and fastest growing Community Re-Entry services provider. Bridges of America is the oldest and most successful private non-profit provider of re-entry services in the state of Florida, providing a continuum of care in Residential Substance Abuse Treatment Programs, Transition Centers, and Community Release Centers, for ex- offenders and probation populations. At Bridges of America we “Believe a Man Can Change. “Join us in changing lives at our Bridges of Greater New York's Newburgh location. We are looking for individuals with strong leadership skills and a passion for inspiring, helping and challenging people and we want you to be a part of our team as a Program Support Technician. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Supervise resident population at all times, including meal times, work periods, visitation, and furloughs. Ensures the safety and welfare of residents, staff, and visitors. Conduct daily inspections of the house. Maintain the cleanliness and maintenance of the house and grounds. Record and report any maintenance problems to supervisor. Conduct random room checks and necessary counts according to written policy. Attend all required staff meetings and trainings. Conduct intake on residents when necessary. Maintain all daily weekly, monthly Log Books, and any other required documentation. Sign residents in and out of the house according to curfew restrictions. Conduct random drug and alcohol tests. Maintain inventory of toiletries, cleaning supplies, food supplies, and kitchen supplies. Shop for supplies when necessary. Prepare resident meals when necessary. Assist with creating and assigning resident work detail, making sure the house is presentable at all times, i.e., kitchen crew, in-house cleaning assignments, lawn maintenance, snow removal, etc. Transport residents to meetings, DSS, medical appointment, etc. when needed. Participate in weekly House Meetings and Morning Meetings when on duty. Make sure all doors are locked after Curfew. Conduct and record monthly fire drills as per the Company policy Resident medication management and distribution. Be available to work all shifts to ensure proper coverage per contract and policy standards. Must be able to perform the major functions of the job with or without an accommodation. Must be able to speak, read, write and understand English. Immediately report all Workers Compensation injuries, whether they require medical attention or not to the Executive Director. Report all breaches of company policy or code of ethics that you have knowledge of hear about or see regardless of who is involved in the breach immediately to the Executive Director. Ensure that all applicable policies and procedures that fall within the scope of this job description are followed and adhered to. Perform other related duties as assigned by immediate supervisor. Qualifications EXPERIENCE: One year experience working with safety and security. Prefer one year of experience working with criminal justice residents. EDUCATION: High school/GED/ College hours and a degree preferred

Desktop Support Engineer - White Glove / Executive IT Support Longterm Contract Updated Job Overview (Enhanced) Teceze is hiring a Desktop Support Engineer - White Glove / Executive IT Support to provide high-touch, premium on-site IT support for CIO, CXO, and senior leadership users at one of our prestigious enterprise clients. This role is ideal for an engineer with up to 3 years of experience who demonstrates professionalism, discretion, and strong technical fundamentals combined with excellent customer service skills. The engineer will act as a trusted IT partner for executives, ensuring minimal downtime, seamless technology experiences, and proactive issue resolution. The role requires hands-on expertise in end-user computing, executive device support, conference room technologies, and coordination with infrastructure teams. Key Responsibilities (Added & Enhanced Points) Deliver white-glove, executive-level IT support to CIO, CXO, and senior leadership users with a high degree of professionalism and confidentiality. Provide priority incident response and proactive monitoring for executive users to minimize business disruption. Install, configure, and support executive desktops, laptops, tablets, mobile devices, and peripherals in Windows and mac OS environments. Perform IMAC activities with attention to executive workspace standards and documentation. Support and troubleshoot conference room technologies, AV systems, Teams/Zoom meetings, and executive presentations. Act as a single point of contact for VIP users, coordinating with internal IT teams and vendors for rapid resolution. Maintain strict SLA adherence and escalation management for executive incidents. Assist with new executive onboarding, device refreshes, data migration, and secure setup of workstations. Provide Hands & Feet support for infrastructure, network, and data center teams, including basic server room activities when required. Ensure accurate asset tagging, inventory updates, and lifecycle tracking for executive IT equipment. Document issues, resolutions, and best practices in the ticketing system and knowledge base. Follow security, compliance, and confidentiality standards while handling executive systems and data. Required & Preferred Skills (Refined for White Glove Support) 0-3 years of hands-on experience in Desktop / End-User Computing support in enterprise environments. Strong working knowledge of Windows and mac OS operating systems. Experience supporting Office 365, Outlook, Teams, OneDrive, and common enterprise applications. Basic understanding of network concepts (LAN, Wi-Fi, DHCP, DNS). Exposure to IT asset management, ticketing systems, and vendor coordination. Prior experience supporting VIP / executive users is highly preferred. Familiarity with conference room AV setups, docking stations, monitors, and executive workspaces. Basic exposure to data center environments, racking, cabling, and labeling is a plus. Exceptional communication, presentation, and interpersonal skills. Strong sense of ownership, discretion, and customer-first attitude. Ability to work calmly under pressure in a fast-paced, on-site executive environment.