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Become A Support Clerk

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Working As A Support Clerk

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $28,000

    Average Salary

What Does A Support Clerk Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become A Support Clerk

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Support Clerk Career Paths

Support Clerk
Accounting Clerk Accounts Payable Clerk Accountant
Accounting Manager
7 Yearsyrs
Accounting Clerk Accountant Office Manager
Operations Manager
7 Yearsyrs
Accounting Clerk Accountant
Office Manager
5 Yearsyrs
Accounts Payable Clerk Staff Accountant Finance Analyst
Finance Manager
7 Yearsyrs
Accounts Payable Clerk Payroll Administrator Office Manager
Practice Manager
9 Yearsyrs
Specialist Team Leader Assistant Manager
Property Manager
6 Yearsyrs
Specialist Team Leader Manager
Account Manager
5 Yearsyrs
Specialist Team Leader Store Manager
Service Manager
6 Yearsyrs
Billing Specialist Medical Coder Office Manager
Office Manager Of Human Resources
6 Yearsyrs
Billing Specialist Medical Coder Consultant
Business Manager
6 Yearsyrs
Billing Specialist Staff Accountant Senior Finance Analyst
Assistant Vice President
7 Yearsyrs
Mail Clerk Technician Shift Leader
Assistant General Manager
5 Yearsyrs
Mail Clerk Technician Administrator
Business Office Manager
7 Yearsyrs
Mail Clerk Technician Project Coordinator
Senior Administrative Assistant
7 Yearsyrs
Claim Processor Claims Adjuster Assistant Manager
Communications Manager
6 Yearsyrs
Claim Processor Service Representative Executive Assistant
Administrative Manager
6 Yearsyrs
Claim Processor Claims Adjuster Manager
Co-Owner
6 Yearsyrs
Legal Assistant Executive Assistant Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Legal Assistant Executive Assistant Operations Manager
Site Manager
7 Yearsyrs
Legal Assistant Administrator Manager
Business Owner
6 Yearsyrs
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Do you work as a Support Clerk?

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Do you work as a Support Clerk?

Support Clerk Demographics

Gender

Female

65.3%

Male

21.9%

Unknown

12.7%
Ethnicity

White

59.1%

Hispanic or Latino

18.2%

Black or African American

12.1%

Asian

7.2%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

62.9%

French

7.3%

German

4.8%

Japanese

3.2%

Hmong

2.4%

Mandarin

2.4%

Italian

2.4%

Russian

1.6%

Carrier

1.6%

Tagalog

1.6%

Chinese

1.6%

Urdu

1.6%

Korean

0.8%

Ukrainian

0.8%

Catalan

0.8%

Braille

0.8%

Albanian

0.8%

Cantonese

0.8%

Greek

0.8%

Portuguese

0.8%
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Support Clerk Education

Schools

University of Phoenix

22.9%

Strayer University

8.9%

Kaplan University

7.3%

Ashford University

5.8%

Prince George's Community College

4.9%

Miami Dade College

4.9%

University of Maryland - University College

3.7%

Houston Community College

3.7%

Liberty University

3.7%

American InterContinental University

3.7%

Davenport University

3.7%

University of Texas at Arlington

3.4%

University of Missouri - Saint Louis

3.4%

University of North Texas

3.1%

University of Central Florida

3.1%

Southern New Hampshire University

3.1%

Community College of Philadelphia

2.8%

Saint Louis Community College

2.8%

Heald College - Central Administrative Office

2.8%

Northern Virginia Community College

2.8%
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Majors

Business

29.1%

Health Care Administration

10.7%

Accounting

6.9%

Criminal Justice

5.8%

Psychology

4.9%

General Studies

4.3%

Communication

3.8%

Nursing

3.7%

Medical Assisting Services

3.6%

Management

3.3%

Computer Information Systems

2.9%

Human Resources Management

2.8%

Legal Support Services

2.7%

Education

2.7%

Computer Science

2.5%

Liberal Arts

2.5%

Finance

2.3%

English

1.9%

Marketing

1.9%

Elementary Education

1.8%
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Degrees

Bachelors

31.2%

Other

30.2%

Associate

18.3%

Certificate

8.5%

Masters

7.5%

Diploma

3.0%

Doctorate

0.9%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$28,000
View Detailed Salary Report
$21,000
Min 10%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$38,000
Max 90%
Best Paying Company
Gannett
Highest Paying City
Boston, MA
Highest Paying State
Alaska
Avg Experience Level
3.0 years
How much does a Support Clerk make at top companies?
The national average salary for a Support Clerk in the United States is $28,492 per year or $14 per hour. Those in the bottom 10 percent make under $21,000 a year, and the top 10 percent make over $38,000.

How Would You Rate The Salary Of a Support Clerk?

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Top Skills for A Support Clerk

  1. Customer Service
  2. Data Entry
  3. Personnel Files
You can check out examples of real life uses of top skills on resumes here:
  • Provided excellent customer service, transcribing information onto an ExCel spreadsheet and providing co-payment summaries under pressure during busy tax season.
  • Ensured accuracy in data entry and maintained all errors and corresponding documentation on file for designated time periods.
  • Maintained personnel files, safety training records and department files.
  • Answered incoming telephone calls and routed appropriately.
  • Oversee interdepartmental adjustments for office supplies.

How Would You Rate Working As a Support Clerk?

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Top Support Clerk Employers

Jobs From Top Support Clerk Employers

Support Clerk Videos

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