Support Clerk Skills

• Provided excellent customer service, transcribing information onto an ExCel spreadsheet and providing co-payment summaries under pressure during busy tax season.
• Provided high level of customer service through direct interaction with internal and external customers by providing specialized support.
• Provided outstanding customer service for service inquiries by providing tracking or shipping history information to vendors on request.
• Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success.
• Provided excellent customer service, advising of required information in order to determine eligibility.
• Provided customer service to field personnel concerning operational procedures and general information.
• Employed exceptional customer service to increase company revenue and maintain client satisfaction.
• Provided excellent customer service and support in a retail environment.
• Demonstrated ability to communicate effectively and provided superior customer service.
• Provided excellent customer service for patients and medical professionals.
• Handled disability insurance claims and customer service calls.
• Initiated to have more customer service responsibilities.
• Processed insurance appeals providing excellent customer service.
• Provided customer service in Call Center environment.
• Performed general office duties such as answering telephones, copying documents, sending/receiving faxes, greeting visitors, and customer service.
• Provided administrative program support and customer service throughout all of Psychiatry (emails, phone, Correspondence, etc.)
• Required strong Communication and customer service skills and the ability to determine the relative importance of one problem versus another.
• Suggested meetings for marketing and customer service departments to learn about basic cabinetry alleviating repeat inquiries into both queues.
• Managed system during outages, maintained accurate data via database to provide quality customer service to our client base.
• Maintained quota of incoming calls that required ACH knowledge and customer service skills while maintaining constant daily work load.

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• Conducted training and orientation of cases for new data entry operators with and emphasizes proper procedures for maintaining accuracy.
• Ensured accuracy in data entry and maintained all errors and corresponding documentation on file for designated time periods.
• Implemented preservation of materials and conducted data entry for photo duplication departments, manuscript and serial records divisions.
• Performed data entry, normalized data, and concatenated databases and documents.
• Processed data entry utilizing Medicare imaging system tracking numbers or provider numbers.
• Performed various clerical functions as assigned including data entry.
• Performed massive data entry utilizing Microsoft applications and Concordance.
• Trained and supervised temporary data entry clerks.
• Maintained timely data entry and reporting.
• Performed general clerical duties to include but not limited to: data entry photocopying, faxing, mailing, and filing.
• Performed various office duties such as data entry, filing, copying, faxing and mailing official paperwork for DOL.
• Performed data entry, assisted credit administrators and other sections, Cash Posting and Order Entry, as needed.
• Served as a data entry operator, proof and control specialist, client service administrator or file clerk.
• Performed data entry, QC tars, trained new employees and filed folders in the archive room.
• Distributed mail, data entry, managed filing system and completed a variety of forms.
• Employed in a temporary position assisting with data entry, membership, and clerical work.
• Organized documents, results and data of patients through filing paperwork and data entry.
• Performed clerical duties to include: Data entry, tracking, labeling/indexing and imaging.
• Keyed customer orders, trained data entry clerks and tracked incentive payroll program.
• Completed office duties such as typing, filing, faxing and data entry.

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• Delivered efficient clerical and administrative support to medical records department.
• Used computerized database to update and maintain medical records.
• Maintained meticulous x-ray files to support medical records department.
• Re-organized the Medical Records Department to run more efficiently.
• Accepted the Medical Records supervisor position.
• Trained other employees on making cover sheets * Scanned medical records *Working with errors
• Maintained patient charts in the office as well as online medical records.
• Scanned, audited and filed patient medical records.
• Maintained the, laws and regulations on confidentiality of medical records.
• Filed & faxed claims for management & claim processors Medical Records
• Filed results in medical records.
• Scanned medical records for processing of claims and adjustments Entered data for correspondence, claims and medical records Completed medical record coding

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• Assisted with filing, compiling training materials and books, data entry, ordering office supplies, and other clerical tasks.
• Requisitioned office supplies, received and delivered mail that was internally routed throughout the building, local region & HQ.
• Processed incoming and outgoing mail, data entered claims, performed the purchasing duties of office supplies, and filing.
• Ordered office supplies, distributing mail, coding invoices, filing, and typing manuals and procedures.
• Ordered, stocked and maintained office supplies in order to provide a neat and organized workplace.
• Requisitioned various types of office supplies for over fifty (50) maintenance and clerical workers.
• Opened and distributed incoming mail, processed outgoing mail, stocked and ordered all office supplies
• Established and maintained subject matter files; such as office supplies, equipment and invoices.
• Assisted Executive Director and her secretary as needed and ordered office supplies through computer.
• Logged complaint letters responses, attendance records, ordered office supplies, distributed mails.
• Ordered office supplies, tracked UPS packages and accepted deliveries for office.
• Processed accounts payable and handled purchasing of office supplies and maintenance supplies.
• Entered data for reports & files Maintained inventory of office supplies.
• Ordered office supplies for 60 employees on a monthly basis.
• Monitored office supplies and equipment for the office.
• Ordered office supplies on a regular basis.
• Ordered office supplies for the entire floor.
• Ordered office supplies and maintained inventory/forecasted future purchasing needs.
• Answered phones redirected calls up to 10 per hrs per day Managed office supplies, vendors organized supplies and up keep.
• Stocked rooms with the necessary forms, order office supplies, as needed, and check voicemails.

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• Completed monthly reports that summarized daily activities and provided administrative and clerical support to management.
• Performed clerical support work by applying procedures and practices within established office guidelines.
• Performed routine office or clerical support task according to well established procedures.
• Provided administrative and clerical support to the Grant Program Directorate.
• Provided clerical support for medical billing software Implementation Department.
• Provided a variety of administrative and clerical support functions.
• Performed moderately complex office and clerical support tasks
• Provided clerical support for Utilization Management.
• Provided clerical support for supervisor.
• Offered clerical support for any assignments related to cost reporting, budgeting, cost accounting, payroll and other miscellaneous functions.
• Provided clerical support to the Administration Management and HR Division of the Office of the Deputy General Counsel for Operations.
• Worked in high-volume departments assisting both medical staff members with clerical support responsibilities and patients with films requested for pick-up.
• Provided clerical support including data entry, report processing, updating correspondence requests from engineers, and maintaining daily logs.
• Worked in a number of offices throughout the IRS providing clerical support for the FUTA unit.
• Supported both the buyers and Materials Manager by providing the necessary clerical support for the departments.
• Provided clerical support to a staff of researchers and a team of analysts.
• Provided clerical support to the Quality Auditors and the Performance Auditors.
• Provided general clerical support to the Medical Group Accounting Department.
• Conducted Clerical support duties for office of 25 Travel Agents.
• Provided various departments with clerical support as needed.

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• Performed office automation duties such as word processing in support of the administrative and clerical work for Southwest Tennessee development district.
• Performed all clerical duties which included creating files, filing, word processing, faxing and photocopying.
• Assisted in creating the word processing templates for use in the conversion and all future specifications.
• Provided back up to support, order entry, word processing and the copy department.
• Posted menu items on menu board and used word processing software to prepare price lists.
• Typed, utilizing a computer keyboard and word processing software, and edits a variety of material frequently involving specialized terminology.

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• Performed receptionist and clerical record-Keeping duties associated with patient care and treatment in clinics.
• Committed to assisting the clinical staff with daily patient appointments ensuring the physicians had necessary information to provide exceptional patient care.
• Maintained confidentiality while securely delivering patients and their medical records to and from patient care areas.
• Retrieved/created and distributed charts for patient care to medical floors and day surgery department
• Provided patient care with dietary needs Learned and retained knowledge pertaining to nutrition
• Worked closely with Pharmacy Care Representatives in providing excellent patient care.

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• Experienced working with Microsoft Excel, PowerPoint, Word.
• Filed client data Prepared Excel sheets and PowerPoint Assisted with daily clerical duties
• Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential students.
• Developed and implemented training kits for sexual awareness which included literature, and PowerPoint presentations.
• Assisted in the development innovative PowerPoint presentation used by the Partnership Specialist to promote programs to potential partners.
• Assisted Principal Investigator in preparing PowerPoint presentations for lectures and scientific conferences.

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• Obtained and organized information for internal departmental use and external customers.
• Retrieved payment and convenient check requests from internal/external customers.
• Answered up to 100 calls per day from store employees and warehouse inventory crew, internal/external customers.
• Responded to general inquiries from internal employees and external customers via phone, e-mail and fax.
• Assisted with external customers with the process of filing a workers' compensation claims.
• Sustained upkeep of multiple Electronic DBE mailboxes to support internal and external customers.
• Prepared any outgoing mail to our external customers.

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• Performed all functions related to the inventory management of a line item consumable material inventory valued in excess of $1M.
• Led an 8 member team in maintaining stock records, inventory management, material control, and accounting.
• Managed the budget for hazardous waste disposal and monitor each Initial Accumulation Point for compliance and inventory management.
• Managed and coordinated inventory levels with JNF Regional Offices to ensure adequate supplies and updated activity using Inventory Management Software.
• Helped in daily operations including inventory management, appointment confirmation, and office cleanliness.
• Completed filing, record keeping, and inventory management with accuracy and efficiency.

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• Served as alternate to front office receptionist
• Ordered supplies for department .All front office work for medical office.
• Notified Tulane National Primate Research Center Police and front office of visitors and repair personnel for Microbiology Division.
• Managed front office operations, along with collaborating in cross-functional office projects.
• Served as a front office Receptionist/Liaison gathering.
• Managed front office, administrative and receptionist support.

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• Sorted and distributed documents to appropriate personnel and assisted Patient Account Representatives as needed
• Received callers and visitors, determined the nature of their business, and referred them to the appropriate personnel.
• Answered phone calls and forwarded to appropriate personnel, took messages or provided information.
• Answered phones and directed callers to appropriate personnel and/or departments.
• Picked up mail and distributed to appropriate personnel.
• Generated and distributed daily reports and order acknowledgments to appropriate personnel.

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• Operated mail postage meter, dated stamp meter, copy & fax machines.
• Operated office equipment such as fax machines, copiers, scanners
• Maintained copier, printers and fax machines.
• Maintained office equipment including fax machines & photocopiers
• Ensured that copiers, printers, fax machines and other office equipment were operational and fully stocked with the appropriate supplies.
• Utilized personal computer, basic software and standard office machinery such as, fax machines, printers and scanners.

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• Performed file maintenance used within the facility, purged records and inserted current files, both paper and electronic.
• Performed price look-up file maintenance for price changes by keying computer to accept the price quotes.
• Assisted adjusters with daily file maintenance.
• Transmitted materials to appropriate processing unit, perform price look up file maintenance for price changes.

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• Scheduled for multiple physicians and departments for Kaiser Kern County, operated in a high volume call center.
• Managed Cost effective methods for high volume mail send outs and achieved significant improvements in their productivity.
• Communicated daily with back office personnel in Phoenix to ensure accurate sales reporting for high volume office.
• Worked in a high volume call center, directed calls to the proper unit for assistance.
• Managed and maintained a high volume of daily, weekly and monthly media transaction records.
• Maintained a high volume of output while upholding proper execution of documents and/or reports.
• Crossed train to assist ATM department on high volume days.

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• Processed payments for adjustments from Law Firms, Insurance Companies and patients.
• Called insurance companies to coordinate benefits, data entry, general support for the healthcare auditors
• Corresponded with insurance companies/ patients by telephone interview, correspondence or direct contact.
• Verified patient billing information through direct correspondence with patients and their insurance companies.
• Collected co-pays and contacted insurance companies for treatment authorizations.
• Obtained authorization from insurance companies for radiology exams.

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• Managed the financial transactions of ten ticket agents; handled funds totaling up [ ] per day.

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• Supported the OIG Technical Support Staff s strategic initiatives and conducted research to assess customer satisfaction.
• Provided on-site technical support of digital archiving of Environmental Division (ED) documents.
• Supported with Executive meetings with logistics and technical support and maintained conference rooms.
• Provided technical support to designers, suppliers, marketing and sales departments.
• Provided IT technical support for all employees.
• Served as local technical support.
• Provided Technical Support for inbound.
• Provided technical support and maintenance for a PC (Novell 3.11) and SUN (UNIX) based LAN environment.

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• Facilitated inventory management and informed of low inventory, and recorded counts in store computer system.
• Learned and then operated an online computer system for balancing receipts and editing correspondence.
• Maintained computer functionality with driver updates and driver installation for over 350 computer systems.
• Coordinated with TRI FOOD Site Manager to perform computer input into TRI FOOD, an automated food service computer system.
• Operated computer system linked directly to electronic cash registers, electronic digital scales, and portable data entry devices.
• Entered a new provider number for different Tax ID into computer system; denied non-covered provider claims.
• Assisted in the release of deceased patients using the Admission and Discharge option in computer system.
• Operated mini computer system which is tied directly to all electronic equipment.
• Handled administrative duties; used TMESYS retail pharmacy computer system.
• Operated multiple computer systems including Microsoft Excel and Word.
• Scheduled appointments and procedures Ensured labs were completed Entered lab orders in automated computer system

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• Answered and transferred telephone calls to appropriate individual.
• Answered incoming telephone calls and routed appropriately.
• Answered incoming telephone calls, greeted visitors and referred guest to appropriate Departments.
• Received incoming telephone calls and directed them to the appropriate staff members.
• Received, screened and directed volume of telephone calls with efficiency.
• Answered incoming telephone calls from students regarding online courses and problems.
• Answered all incoming telephone calls to the HBPC program office.
• Answered telephone calls and transferred to proper departments.

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• Assisted in evaluating physician's and professional allied health credentialing packages to ensure accuracy and completeness.
• Reviewed tax value information and statistical data to ensure accuracy and consistency.
• Researched and retrieved pertinent information to ensure accuracy of sensitive information.
• Reviewed pleadings to ensure accuracy of information when merged.
• Performed quality control checks on lockage data from CY 2012 to ensure accuracy of data entry by lock operators.
• Reviewed fellow associates' work to ensure accuracy and completeness of customer information entered into database at Electronic Data Systems.

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• Booked medical appointments in CHCS (Composite Health Care System) for routine and acute care appointments.
• Transmitted data with Microsoft word, AHLTA and CHCS to perform daily tasks.

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• Ensured an adequate stock of administrative and operating supplies are maintained and available at all times for utilization.
• Ensured an adequate stock of administrative and operating supplies is maintained.
• Ensured adequate stock and operating supplies are maintained.

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• Processed incoming/outgoing correspondence within the VA Healthcare Departments.
• Recorded information which reflected the disposition status and pertinent details of incoming and outgoing correspondence or documents.
• Typed legal order and notices, outgoing correspondence drafted by approximately nine claim adjudicators and unit supervisor.
• Checked and monitored all outgoing correspondence and mail for completeness and conformance to applicable instructions and regulations.
• Reviewed all incoming and outgoing correspondence for grammatical errors, content and compliance with correspondence directives.
• Drafted correspondence and compiled reports while maintaining records of incoming and outgoing correspondence and documents.

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• Monitored credit card transactions on an international scale to detect fraudulent activity.
• Authorized credit card transactions over telephone.
• Operated a cash register for cash, check, and credit card transactions and balanced cash till at end of shift.
• Performed duties of renting of rooms, cash and credit card transactions, also laundry duties and cleaned rooms.
• Processed cash and credit card transactions to reload funds to customer accounts and provided customer service to cardholders.
• Completed change of address forms, processed money orders, cash, and debit/credit card transactions.

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• Managed departments email box including responding to inquiries or escalating to appropriate staff.
• Coordinated briefings for and furnished information and data to appropriate staff on programs, policies, and firm decisions.
• Answered and directed incoming calls to the appropriate staff person(s).
• Documented in CPRS telephone note and forwarded to the appropriate staff member.
• Screened all incoming phone calls and directed to appropriate staff.
• Provided phone coverage for reception, transferred calls to Eligibility Technicians and delivered messages to appropriate staff.

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• Performed general office duties such as operating office machines and acting as a backup for the mailing unit and messenger service.
• Operated various office machines such as copy machine, facsimile, and CRT.
• Operated a range of office machines such as copiers, computers and faxes.
• Prepared and distributed reports and operated county filing system and office machines.
• Performed routine troubleshooting and coordinated repairs on office machines.
• Operated standard office machines including copiers.

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• Maintained client data files and records in a statewide database system according to HIPAA regulations.
• Maintained a high level of confidentiality as required by HIPAA.
• Created a medical document tracker Followed the Health Insurance Portability and Accountability Act (HIPAA).
• Documented all correspondence between the carrier/provider, ensuring compliance with all HIPAA mandated regulations.
• Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
• Released information from patient records in compliance with Federal HIPAA and State laws.

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• Displaced Workers Committee that communicated all necessary information available to help establish employment for displaced workers.
• Ensured that the physicians and mid-level practitioners have the necessary information to see patients efficiently.

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• Presented Nursing Facility/Community Based Alternatives policy workshop across the state of Texas for Medicaid providers and State personnel.
• Recorded results in database from medical questionnaires completed by individuals presenting Medicaid claims.
• Performed data entry ; updated and searched for clients with other medical insurance to cut cost for Texas Medicaid.
• Utilized Medicaid Web Portal System, Immunization System, and GRITS System.
• 7/2002-3/2008Entered data into Medicaid system, sent out invoices for Drug Rebate.
• Followed up Medicaid Retro and Bill tracking request through faxing and logging.7.
• Worked with Medicaid Healthy Option plans and Medicare Advantage Plans.
• Prepared Burial Claims for payment through Pennsylvania Medicaid program.
• Performed duties under Medicaid Management Information Systems Provided heads on training to all Medical Archive entry level employees
• Used TDH to make sure client hadno other insurance or Medicaid.
• Printed and mailed claim forms to insurance company Responsible for Medicaid Phone Appeals Mailed monthly client statements
• Prioritized Medicaid Healthcare Claims Executed billing of 100 electronic claims daily.

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• Operated office machines such as photocopier and personal computers.
• Transmitted and received documents and messages electronically using personal computers that were networked or linked to other computers.
• Utilized personal computers and software for patient record organization and maintenance.
• Operated personal computers using word processing and spread sheet applications.
• Operated personal computers to perform technical research for customer inquiries.
• Transmitted and received documents and messages electronically using personal computers or workstations.

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• Prepared computer parts and supplies for shipment via UPS, FedEx, and USPS.
• Disbursed all Cash/Loan request including FedEx, and Certified, and Priority Mail.
• Worked with FedEx and UPS.
• Prepared office for pickup by Fedex, USPS and UPS.
• Received, controlled, and recorded incoming and outgoing personnel documents, expedited shipping personnel documents via personal FedEx account.
• Sorted, delivered and redirected mail, and operated postal machinery including FEDEX, UPS, and USPS.

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• Provided assistance to attorneys and the general public.
• Communicated with physicians, medical care providers, pharmacists, and general public on childhood and adult immunization recommendations.
• Performed oversight assistance in customer service calls by assisting the general public with documentation preparation for recording filing.
• Communicated and interacted effectively with co-workers, the general public and various state, federal, and local government representatives.
• Assisted general public in completing applications for Community Development programs, reviewed information to ensure completeness and accuracy.
• Disseminated general and specific information regarding the university registration process to the university community and the general public.

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• Processed Customer account payments and CLEAR wireless internet via online sales portal and electronic terminal transactions.
• Qualified sales packages and prepared necessary information for production of Yellow Pages and Internet advertising.
• Processed sales packages resulting from the order acquisition process necessary for the production of yellow pages directories and internet.
• Marketed all products via internet, created and posted multiple fliers, and mailed product documentation via USPS.
• Supported Internet Sales Teams, keying sales contract for 15 to 20 reps on a daily basis.
• Skilled in verifying insurances via telephone and Internet.
• Reviewed the internet for current bankruptcy cases.
• Selected to provide periodic testing and feedback for our internet-basedbilling/record system to our IT department and software vendor.
• Presented these findings to Senior Management Trained sales support team members on new internet campaign that included entry
• Researched potential new defendants using the internet and Westlaw and provided attorneys with full background reports.
• Used DMHRSi: Defense Medical Human Resources System - Internet

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• Analyzed and examined legal filed for court orders, summons, and subpoenas.
• Issued subpoenas received and maintain a log to keep track of them.
• Prepared court subpoenas and criminal dockets for court.
• Prepared and processed discovery requests and responses, and subpoenas.
• Delivered detective subpoenas and per- formed clerical duties.
• Typed and processed motions, orders, subpoenas/SDTs, investigation requests, and other legal court documents/correspondence.

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• Coordinated with doctors, medical staff, clerks, and patients to schedule patient appointments.
• Assisted doctors and other medical staff with assigned duties.
• Served as liaison between public and medical staff.
• Maintained and enforced the physician suspension procedure in accordance with medical staff Bylaws, rules, regulations and hospital procedures.

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• Shorted though cold cases of Child support orders and try to up date information.
• Researched parental assets, coordinated paternity tests, tracked child support payment history.
• Completed paperwork for arrest orders and bench warrants for child support cases.
• Assisted in Family Court by writing child support orders for Judges.
• Filed necessary mail in the official child support case file.
• Trained in all aspects of collection and enforcing child support.
• Received and input child support payments.
• Assisted in the enforcement/establishment of child support and medical support orders Responded to telephone and over the counter inquiries.
• Monitored child support payments awarded by court to ensure compliance and enforcement of child support laws.
• Entered incoming mail into METSS for the processing of CSEOs and child support legal department.
• Assisted child support legal paralegals on Thursday dockets in Hinds County Chancery Court (e.g.
• Managed Child Support front desk at assigned times (e.g.
• Communicated with child support clients via telephone or in person..
• Attended child support hearings to take court notes.. Formatted and processed all minute entries..

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• Handled confidential information to include tax and banking information associated with customer accounts.
• Compiled documentation on customer accounts.
• Performed account edits, adjustments, and correction on customer accounts to assure proper fees, charges, and balancing.
• Maintained queue of requests for customer accounts for major companies offering products and services.
• Keyed billing transactions to multiple customer accounts for the Southeastern region.
• Inputted payments using system applications for loan customer accounts.
• Completed extension requests and address changes for customer accounts.

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• Answered the telephone and quickly redirected incoming calls to the appropriate departments.
• Determined caller's needs and assisted or transferred to appropriate departments.
• Sorted medical and dental claim forms for processing in appropriate departments.
• Answered pre-sale calls regarding company product guiding clients to appropriate departments.
• Reviewed, sorted, developed, prepared and completed claims/correspondence for direct processing by appropriate departments.

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• Maintained accurate and complete computerized master data files and records via direct data base alterations on an interactive computer terminal.
• Entered into company data base all incoming referral applications.
• Created and formatted data categories for master file data entry via alteration, retrieval and manipulation of data bases.
• Entered data into Safety, Prevention Plus and Safety Training Data Bases using MS Access.
• Entered Patient's diagnosis into data base, quality checked and entered stats daily.
• Organized and maintained office inventory, filing, mailing and data base system.
• Entered and maintained statistical analysis of various data bases within the Department.
• Designed data base for cataloging books for the Special Education Department.
• Corresponded with customers in data base screen.

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• Provided legal clerical support preparing, reviewing and processing legal documents and calendared in support of court operations.
• Produced cancellation legal documents to owners.
• Filed documents; Input data into computer; Prepped mail for shipping; Processed and copied legal documents
• Displayed time management skills to file legal documents and deposition transcripts to files.
• Drafted legal documents on behalf of Bankruptcy attorneys for review.
• Prepared legal documents for shipping and receiving daily.
• Logged medical and legal documents into system.
• Sorted and filed legal documents including notes, correspondence and pleadings + Ensured files are organized and prepared for trial.
• Scanned mail and legal documents.

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• Received incoming/outgoing calls related to criminal cases.
• Answered calls, resolved issues of concerns, & managed incoming/outgoing calls while recording accurate messages.
• Fast-paced support due to the volume of incoming and outgoing calls.
• Managed incoming and outgoing calls for busy poultry company.
• Logged in incoming and outgoing calls, filed, distribute mail and typed SOP regulations; plus other assignments.
• Answered incoming calls, placed and routed outgoing calls, took messages and performed tasks related to calls.

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• Handled multifaceted clerical tasks (e.g., data entry, filing and records management) as the support clerk.
• Performed document distribution, typing, clerical tasks, and other related work as required.
• Performed clerical tasks such as: data entry, typing, and filing.
• Processed incoming membership insurance forms for dental and eye exams Performed filing and other office clerical tasks
• Provided general clerical assistance to night and weekend staff, which required working independently and included specialized clerical tasks.
• Performed a variety of clerical tasks relating to consumer medical assistance applications, assessments and nursing home admittance.

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• Performed a daily check on patient admission and notified staff members when patients were admitted into a hospital or medical center.
• Coordinated case assignments for 18 staff members consisting of Physical Therapists, Occupational Therapists, Speech Therapists and Social Workers.
• Communicated effectively and coordinated with a team of other staff members with varying personalities to support the audit team.
• Maintained and scheduled appointments for four staff members, briefing the staff members of these appointments.
• Trained other staff members to work as cashier within dietary and retail gift shop.
• Opened & properly distributed incoming mail for staff members throughout the department.
• Supervised and trained over 30 employees and temporary staff members.
• Trained new staff members anc communicated progress to Float Pool.

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• Coordinated travel arrangements to include booking airfare, hotel and transportation.
• Coordinated conference calls and travel arrangements for my assigned Area Manager.
• Prepared travel arrangements for government contractors.
• Planned and executed mass travel arrangements in the summer and winter.
• Coordinated travel arrangements, expense reports, and check requests.
• Prepared requisitions, travel arrangements, and maintain files.
• Prepared outgoing packages for mail via UPS/FedEx for pickup; greeted incoming guests Planned travel arrangements for executives and staff.

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• Resolved customer complaints regarding design issues.
• Researched orders, placed customer part orders and resolved all customer complaints.
• Contacted late drivers to get revised arrival times thus reducing customer complaints.
• Provided excellent customer service and interpersonal skills in a professional matter while resolving customer complaints via telephone.
• Created fraud investigation cases based on severity of customer complaints.
• Provided customer service to bookstore patrons Performed online order processing Assisted in resolving customer complaints

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• Verified daily cash flow, prepared bank deposits and maintained adequate on hand cash supply at the United States Postal Service.2.
• Counted and balanced all cash drawers upon opening and closing the office and prepared daily bank deposits.
• Prepared bank deposits for member banks and shipped them under deadlines on a daily basis.
• Improved control logs used with the department to reconcile bank deposits.
• Prepared daily bank deposits and performed data entry * Registered families for court * Notified probation officer of court dates and times
• Networked in very fast-paced, multiple deadline-driven environments; balanced cash drawers and prepared bank deposits with proficiency and accuracy.

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• Assisted HUD staff with research, drafting reports, travel reports, invites, and emails.
• Updated all items that were received and shipped to HUD employees on spreadsheets.
• Designed security awareness posters to be displayed in all HUD work centers.
• Created and updated security tips weekly for dissemination to all HUD employees.
• Submitted weekly asset report to HUD Headquarters - Multifamily Housing.
• Processed travel requests utilizing the HUD Virtual University system.
• Prepared documents for all HUD closings.
• Inputted files into HUD database.
• Assisted in recertifying all participating HUD employees within the Transit Subsidy Program.

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