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Become A Support Coordinator

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Working As A Support Coordinator

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $38,280

    Average Salary

What Does A Support Coordinator Do

Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.

Duties

Social and human service assistants typically do the following:

  • Help determine what type of aid their clients need
  • Work with clients and other professionals, such as social workers, to develop a treatment plan
  • Help clients find assistance with daily activities, such as eating and bathing
  • Research services, such as food stamps and Medicaid, that are available to their clients in their communities
  • Coordinate services provided to clients
  • Help clients complete paperwork to apply for assistance programs
  • Transport clients—for example, by driving them to appointments or to services within their community
  • Check in with clients to ensure that services are provided appropriately

Social and human service assistants have many job titles, including case work aide, clinical social work aide, family service assistant, social work assistant, addictions counselor assistant, and human service worker.

Social and human service assistants help clients to identify and obtain benefits and services. In addition to initially connecting clients with benefits or services, social and human service assistants may follow up with clients to ensure that they are receiving the intended services and that the services are meeting their needs. They work under the direction of social workers, psychologists, or other social and human service workers.

With children and families, social and human service assistants ensure that the children live in safe homes. They help parents get the resources, such as food stamps or childcare, they need to care for their children.

With the elderly, these workers help clients stay in their own homes and live under their own care whenever possible. Social and human service assistants may coordinate meal deliveries or find personal care aides to help with the clients’ day-to-day needs, such as running errands and bathing. In some cases, human service workers help look for residential care facilities, such as nursing homes.

For people with disabilities, social and human service assistants help find rehabilitation services that aid their clients. They may work with employers to make a job more accessible to people with disabilities. Some workers find personal care services to help clients with daily living activities, such as bathing and making meals.

For people with addictions, human service assistants find rehabilitation centers that meet their clients’ needs. They also may find support groups for people who are dependent on alcohol, drugs, gambling, or other substances or behaviors.

With veterans, assistants help people who have been discharged from the military adjust to civilian life. They help with practical needs, such as locating housing and finding ways to apply skills gained in the military to civilian jobs. They may also help their clients navigate the overwhelming number of services available to veterans.

For people with mental illnesses, social and human service assistants help clients find the appropriate resources to help them cope with their illness. They find self-help and support groups to provide their clients with an assistance network. In addition, they may find personal care services or group housing to help those with more severe mental illnesses care for themselves.

With immigrants, workers help clients adjust to living in a new country. They help the clients locate jobs and housing. They also may help them find programs that teach English, or they may find legal assistance to help immigrants get various administrative paperwork in order.

With former prison inmates, human service assistants find job training or placement programs to help clients reenter society. Human service assistants help former inmates find housing and connect with programs that help them start a new life for themselves.

With homeless people, assistants help clients meet their basic needs. They find temporary or permanent housing for their clients and locate places, such as soup kitchens, that provide meals. Human service assistants also may help homeless people find resources to address other problems they may have, such as joblessness.

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How To Become A Support Coordinator

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Support Coordinator Jobs

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Support Coordinator Career Paths

Support Coordinator
Business Analyst Information Technology Manager Operations Manager
Branch Manager
6 Yearsyrs
Registered Nurse Staff Nurse
Case Manager
5 Yearsyrs
Program Director Operations Director
Chief Operating Officer
11 Yearsyrs
Project Manager Senior Project Manager Program Director
Clinical Director
9 Yearsyrs
Programming Specialist Program Coordinator Clinical Supervisor
Clinical Services Director
11 Yearsyrs
Human Resources Coordinator Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Program Manager Business Developer Business Development Manager
Director Of Sales
10 Yearsyrs
Service Coordinator Social Worker
Director Of Social Services
6 Yearsyrs
Therapist Program Manager General Manager
District Manager
7 Yearsyrs
Project Manager Program Manager
General Manager
7 Yearsyrs
Business Analyst Product Manager Marketing Manager
Marketing Director
7 Yearsyrs
Technical Support Specialist Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Registered Nurse Registered Nurse Supervisor
Nursing Director
9 Yearsyrs
Therapist Program Director
Operations Director
9 Yearsyrs
Human Resources Coordinator Specialist Account Manager
Operations Manager
7 Yearsyrs
Technical Support Specialist Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Service Coordinator Program Coordinator
Program Manager
8 Yearsyrs
Operations Manager Sales Consultant Leasing Consultant
Resident Manager
5 Yearsyrs
Program Director General Manager Account Executive
Sales Manager
5 Yearsyrs
Program Manager Information Technology Project Manager
Senior Project Manager
12 Yearsyrs
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Do you work as a Support Coordinator?

Help others decide if this is a good career for them

Average Length of Employment
Lead Coordinator 2.9 years
Center Coordinator 2.8 years
Coordinator 2.6 years
Head Coordinator 2.5 years
Support Specialist 2.3 years
Case Coordinator 2.3 years
Support Staff 2.0 years
Top Employers Before
Internship 11.1%
Case Manager 10.0%
Teacher 4.7%
Volunteer 4.6%
Cashier 3.7%
Counselor 3.4%
Supervisor 3.0%
Teller 2.8%
Top Employers After
Case Manager 12.4%
Internship 4.5%
Consultant 4.3%
Supervisor 3.8%
Therapist 3.7%
Manager 3.5%

Do you work as a Support Coordinator?

Support Coordinator Demographics

Gender

Female

70.1%

Male

27.7%

Unknown

2.2%
Ethnicity

White

62.5%

Hispanic or Latino

13.8%

Black or African American

12.8%

Asian

7.3%

Unknown

3.6%
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Languages Spoken

Spanish

57.2%

French

10.5%

Portuguese

3.9%

German

3.5%

Russian

3.1%

Italian

3.1%

Chinese

3.1%

Hindi

1.7%

Mandarin

1.7%

Cantonese

1.7%

Arabic

1.7%

Vietnamese

1.3%

Hmong

1.3%

Hebrew

0.9%

Bosnian

0.9%

Croatian

0.9%

Greek

0.9%

Carrier

0.9%

Japanese

0.9%

Urdu

0.9%
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Support Coordinator Education

Schools

University of Phoenix

20.6%

Capella University

9.3%

Liberty University

6.0%

Wayne State University

5.4%

Temple University

4.8%

University of Louisiana at Lafayette

4.6%

Walden University

4.5%

Strayer University

4.2%

Grand Canyon University

4.2%

Grand Valley State University

3.9%

Eastern Michigan University

3.9%

Grambling State University

3.6%

Arizona State University

3.6%

Southeastern Louisiana University

3.4%

Pennsylvania State University

3.3%

Southern University and A & M College

3.1%

Ashford University

3.1%

University of Maryland - University College

2.9%

Troy University

2.8%

Michigan State University

2.8%
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Majors

Business

19.2%

Social Work

13.8%

Psychology

12.8%

Criminal Justice

5.8%

Human Services

4.4%

Sociology

4.1%

Health Care Administration

3.6%

Nursing

3.5%

School Counseling

3.3%

Management

3.3%

Education

3.1%

Communication

3.0%

Counseling Psychology

2.8%

Human Resources Management

2.7%

Mental Health Counseling

2.6%

Accounting

2.5%

Computer Science

2.4%

Marketing

2.4%

Computer Information Systems

2.3%

Human Development

2.3%
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Degrees

Bachelors

40.8%

Masters

28.8%

Other

15.3%

Associate

8.2%

Certificate

3.9%

Doctorate

1.7%

Diploma

1.0%

License

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Support Coordinator Salaries

Job Title Company Location Start Date Salary
Trade Support Coordinator SG Americas Securities, LLC New York, NY Feb 10, 2015 $164,466
Practice Support Coordinator Proskauer Rose LLP Boston, MA Aug 09, 2010 $82,000
Global Applications Support Coordinator Mindray DS USA, Inc. Mahwah, NJ Oct 01, 2011 $80,000
Clinical Decision Support Coordinator Children's Hospital Central California Madera, CA Jan 15, 2014 $78,000
Reporting Support Coordinator IBM India Private Limited Mounds View, MN May 21, 2015 $77,273 -
$81,837
PMO Support Coordinator Hospira, Inc. Lake Forest, IL Sep 09, 2014 $75,000
Application Support Coordinator J. Walter Thompson USA, LLC Chicago, IL Feb 22, 2016 $75,000
Staff Support Coordinator Metro It Resources of Puerto Rico, Inc. Guaynabo, PR Oct 01, 2014 $74,500
Product Support Coordinator Imagine Software, Inc. New York, NY Sep 21, 2010 $70,000
Clinical Decision Support Coordinator Valley Children's Hospital Madera, CA Oct 19, 2016 $69,202 -
$90,480
Reporting Support Coordinator IBM India Private Limited Mounds View, MN May 21, 2012 $67,350
Reporting Process Support Coordinator Rhodia Inc. Cranbury, NJ Sep 26, 2012 $60,000
Clinical Trail Support Coordinator Data Warehouse Labs Inc. Ardsley, NY Feb 11, 2015 $60,000
Izone Production Design Support Coordinator Nova Southeastern University Fort Lauderdale, FL Jun 14, 2013 $55,022
Lead Planning, Advocacy, and Support Coordinator Hope Community Resources, Inc. Anchorage, AK Oct 01, 2012 $54,074
GIS Mapping Support Coordinator Jetta Operating Company, Inc. Fort Worth, TX Aug 31, 2013 $51,000
GIS Mapping Support Coordinator Jetta Operating Company, Inc. Fort Worth, TX Aug 21, 2013 $51,000
GIS Mapping Support Coordinator Jetta Operating Company, Inc. Fort Worth, TX Sep 01, 2011 $50,960
GIS Mapping Support Coordinator Jetta Operating Corporation Fort Worth, TX Sep 01, 2011 $50,960
GIS Mapping Support Coordinator Jetta Operating Company, Inc. Fort Worth, TX Sep 01, 2012 $50,960
Memory Support Coordinator United Methodist Homes & Services Chicago, IL Dec 22, 2011 $45,000
Memory Support Coordinator United Methodist Homes and Services Chicago, IL Dec 22, 2011 $45,000
Academic Support Coordinator Western Washington University Bellingham, WA Dec 12, 2016 $44,200
International Student Support Coordinator University of Detroit Mercy Detroit, MI Jan 10, 2015 $43,910
Epic Student Support Coordinator Miami University Oxford, OH Oct 02, 2016 $42,909
International Student Support Coordinator University of Detroit Mercy Detroit, MI Jan 10, 2012 $42,637

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Top Skills for A Support Coordinator

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  1. Technical Support
  2. Procedures
  3. Waiver
You can check out examples of real life uses of top skills on resumes here:
  • Developed knowledge database for tech notes and other technical support information, and coordinated its distribution.
  • Delivered excellent support skills to clients/customers and strictly adhered to all company policies and procedures.
  • Coordinated and monitored all services for individuals with a Medicaid Waiver.
  • Provide support and education to individuals with developmental disabilities within their lifestyle choices as they live interdependently in the community.
  • Provide supervision and instruction for middle and high school girls when they are dismissed from regular class due to behavioral issues.

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Top Support Coordinator Employers

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