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Support coordinator skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dr. Rashmi Chordiya Ph.D.,

Dr. Rashmi Chordiya Ph.D.

Below we've compiled a list of the most critical support coordinator skills. We ranked the top skills for support coordinators based on the percentage of resumes they appeared on. For example, 18.6% of support coordinator resumes contained customer service as a skill. Continue reading to find out what skills a support coordinator needs to be successful in the workplace.

15 support coordinator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how support coordinators use customer service:

Provide strong customer service by assisting campus organizations and community members with event planning, logistics support, and production technology.
Provide customer service and counseling to assist patients with establishing appropriate payment arrangements in order to meet their financial obligations.

2. Patients

Here's how support coordinators use patients:

Managed caseload of 300-400 patients with Multiple Sclerosis; interpreted their needs and provided medical information and customized education and counseling.
Detected, examined, and problem-solved fiscal and behavioral barriers preventing patients from starting or continuing therapy.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how support coordinators use data entry:

Increased efficiency and minimized billing errors by improving automated reports from payroll to billing and avoiding manual data entry.
Provided data entry services and processed and distributed incoming mail to appropriate departments.

4. Developmental Disabilities

Here's how support coordinators use developmental disabilities:

Provide Support Coordination for individuals with intellectual/developmental disabilities.
Coordinated and facilitated placement for adults with developmental disabilities while managing a caseload of individuals in Residential facilities and private homes.

6. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how support coordinators use mental health:

Prepared Risk Management Form and attended SIST review with Department Mental Health Representative to discuss consumer abilities and disabilities.
Developed key partnerships with national organization to provide mental health services and programming for military personnel and families.

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7. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how support coordinators use support services:

Maintained extensive documentation of all consumer contact and efforts; completed Medicaid authorizations providing clinical justification for Community Support Services.
Coordinated processing of applications, appointments, and administrative support services for Medical Staff and Quality Improvement Offices.

8. Excellent Organizational

Here's how support coordinators use excellent organizational:

Help make projections based on statistical analysis and possess strong written and verbal communication/presentation skills as well as excellent organizational skills.
Demonstrated excellent organizational, interpersonal, written and verbal communication skills with clients, supervisor, and command leadership.

9. PowerPoint

Here's how support coordinators use powerpoint:

Detailed PowerPoint and Graphic Design tasks to explicitly highlight and explain advancements in security offered by our product.
Prepared materials for internal and external presentations utilizing advanced skills in Microsoft Word, Excel and PowerPoint.

10. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how support coordinators use community resources:

Connected individuals and families with information about community resources and assisted with applications for resources including scholarships and grants as needed.
Refer individuals and family members to community resources for developmental disabled adults while following through to ensure service efficacy.

11. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how support coordinators use technical assistance:

Provide technical assistance, development, execution and evaluation of training materials.
Provide consultation and technical assistance to families of intellectually disabled clients.

12. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how support coordinators use payroll:

Provided administrative support including phone management, supply and order management, payroll, personnel issues and meeting event management.
Work independently on a variety of moderately complex and diversified department activities and programs for American Payroll Association

13. Intellectual Disabilities

Here's how support coordinators use intellectual disabilities:

Maintained direct relationship with individuals with intellectual disabilities to monitor staff supports and interventions, ensuring their community inclusion.
Supported individuals with intellectual disabilities by monitoring Medicaid funded services and advocating for choice in all areas of life.

14. Crisis Intervention

Here's how support coordinators use crisis intervention:

Conduct crisis intervention as needed to locate temporary and permanent residence for individuals to uphold an individual's safety.
Identify individual survivor needs and provide crisis intervention services, utilizing appropriate community partnerships to refer clients if needed.

15. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how support coordinators use hr:

Directed various HR functions and initiatives including recruitment, employee relations, benefit administration, and staff/management training.
Established and maintain professional communications within HR and across Availability Services and Corporate offices.

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What skills help Support Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on support coordinator resumes?

Dr. Rashmi Chordiya Ph.D.

Assistant Professor, Seattle University

The skills that stand out on Social Service Coordinator resumes are the soft/essential skills for managing relationships with clients and communities they serve. These include awareness of own and other's feeling and emotional needs, empathy- which is capacity and skill to see, hear, and understand the client's and communities needs and point of view, compassion which is ability and capacity to see other's pain and suffering and desire to alleviate it, and clear communication skills which includes the ability to speak and listen mindfully with loving-kindness. Social Service Coordinator skills are often high-level care and emotional work skills.

In addition, other skills that stand out include- technical skills to work with current technologies, to search effectively in search engines and distill social services information relevant to the clients, ability to discern and appropriately support clients in navigating social services, and ability to function with calm in time-sensitive situations.

What soft skills should all support coordinators possess?

Dr. Rashmi Chordiya Ph.D.

Assistant Professor, Seattle University

Empathy, cultural intelligence, emotional intelligence, self-awareness, ability to practice calm and loving-kindness with clients.

What support coordinator skills would you recommend for someone trying to advance their career?

Jeremy St. John

Associate Professor of Management Information Systems and Department Chair of Accounting, Economics, and Finance, Angelo State University

I think reliability has become one of the most sought-after skills. Showing up on time and having a good work ethic are highly sought after skills. More and more I am hearing from my students that the employers want them to be able to use AI at work. Students able to work with AI are telling me things like "my boss says I am the most productive employee, and it is because I use AI to help me do the work." If the ability to work with AI can make you the most productive employee in the eyes of your employer, that is an important skill to have. Technical skills should continue to be in demand. People-skills, critical thinking, and systems thinking are already in demand and I think they will grow in importance simply because they complement AI.

What type of skills will young support coordinators need?

Jamelyn Tobery-Nystrom

Coordinator of M.Ed. Special Education, Frostburg State University

Special education needs are wide and varying, depending on position and state/jurisdiction needs. In general, knowledge and experience in the Autism Spectrum is a high need area. Knowledge and skills in behavioral/mental health are also in demand. Indeed, due to the COVID-19 pandemic, the ability to adapt instruction online is a new skill area for special education teachers.

What technical skills for a support coordinator stand out to employers?

Sonja Armbruster

Health Sciences Educator, Wichita State University

The technology of this moment may change in the next moment. The capacity to quickly learn new systems and processes is a critical skill. In large-part, this requires a willingness to say yes, and perhaps a willingness to make mistakes and try again. Successful new-graduates are coachable. None of us is as smart as all of us. New grads need to seek coaching and feedback from others. Older co-workers may have wisdom to share, or they may be missing a perspective or skill needed - and either way, new grads can learn so much by watching and paying attention. One of the most valuable skills one can hone is the approach to the work. New responsibilities are an opportunity to grow in the job, not a burden. While you likely won't see this on a normal "technical skills" list, stand-out employees have a healthy willingness to "go-figure-it-out" and then consult with one's supervisor or team rather than waiting to be told what to do or having a narrowly defined "job-jar". GFIO.

Do you want to know more?

List of support coordinator skills to add to your resume

The most important skills for a support coordinator resume and required skills for a support coordinator to have include:

Customer Service
Patients
Data Entry
Developmental Disabilities
Social Work
Mental Health
Support Services
Excellent Organizational
PowerPoint
Community Resources
Technical Assistance
Payroll
Intellectual Disabilities
Crisis Intervention
HR
Troubleshoot

Professional Development
Windows
Office Equipment
Expense Reports
SharePoint
CPR
Direct Support
Community Agencies
Community Services
Direct Care
Mental Illness
Customer Support
HIPAA
Service Delivery
Medicaid Waiver
Travel Arrangements

Informed Consent
Hippa
Natural Supports
Waiver Services
Inbound Calls
Independent Living
Medical Appointments
Medication Administration
Technical Issues
State Regulations
Incident Reports
Group Homes
Physical Disabilities
Senior Care
SIS
Provider Agencies

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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