What does a support coordinator do?
A support coordinator assists disabled participants in developing knowledge, experience, and connections with the community. Support coordinators connect the participants to the National Disability Insurance Scheme (NDIS) and consider appropriate options for them. They are expected to help participants resolve crisis points while assisting them in developing a capable and resilient support network. They also provide coaching assistance to participants who have faced challenges and create reports about the participant's achieved outcomes.
Support coordinator responsibilities
Here are examples of responsibilities from real support coordinator resumes:
- Manage a high-volume workload including verification of patient's Medicare and Medicaid.
- Facilitate development of veterans individual rehabilitation plans, which provide purpose, organization and empowerment to achieve life goals.
- Develop a management reporting system for payroll.
- Repair and retrieve information from damage SQL databases.
- Prepare written communications and PowerPoint presentations for executive staff.
- Enter and save data utilizing SharePoint applications and processes.
- Maintain participant confidentiality as required by HIPAA laws and company policy.
- Create and execute SQL statements in both production and development environments.
- Organize and prepare various community, student and alumni activities and publications.
- Adhere to confidentiality guidelines, as outlined by organization policy and HIPAA regulations.
- Establish and negotiate maintenance windows times and dates to schedule infrastructure system change execution.
- Create and conduct multiple training sessions using Microsoft PowerPoint in a professional and timely manner.
- Complete intake assessments and develop housing stability plans to assist veterans with moving towards self-sufficiency.
- Monitor job postings and deliver alumni career partnering programs and marketing events across multiple channels.
- Foster positive, therapeutic relationships with patients and family, supporting daily activities and developing personal skills.
Support coordinator skills and personality traits
We calculated that 19% of Support Coordinators are proficient in Customer Service, Patients, and Data Entry. They’re also known for soft skills such as Communication skills, Organizational skills, and Time-management skills.
We break down the percentage of Support Coordinators that have these skills listed on their resume here:
- Customer Service, 19%
Provide strong customer service by assisting campus organizations and community members with event planning, logistics support, and production technology.
- Patients, 11%
Managed caseload of 300-400 patients with Multiple Sclerosis; interpreted their needs and provided medical information and customized education and counseling.
- Data Entry, 7%
Increased efficiency and minimized billing errors by improving automated reports from payroll to billing and avoiding manual data entry.
- Developmental Disabilities, 5%
Provide Support Coordination for individuals with intellectual/developmental disabilities.
- Social Work, 5%
Provided Professional social work, education, and advocacy to individuals with intellectual disabilities.
- Mental Health, 4%
Prepared Risk Management Form and attended SIST review with Department Mental Health Representative to discuss consumer abilities and disabilities.
Common skills that a support coordinator uses to do their job include "customer service," "patients," and "data entry." You can find details on the most important support coordinator responsibilities below.
Communication skills. The most essential soft skill for a support coordinator to carry out their responsibilities is communication skills. This skill is important for the role because "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." Additionally, a support coordinator resume shows how their duties depend on communication skills: "process discharged patients, including data entry, quality assurance checks, communication with physicians, spreadsheet updates, etc. "
Organizational skills. Another soft skill that's essential for fulfilling support coordinator duties is organizational skills. The role rewards competence in this skill because "social and human service assistants must often complete lots of paperwork and work with many different clients." According to a support coordinator resume, here's how support coordinators can utilize organizational skills in their job responsibilities: "used customer relations and organizational skills to ensure excellent customer service and scheduling of appointments. "
Time-management skills. This is an important skill for support coordinators to perform their duties. For an example of how support coordinator responsibilities depend on this skill, consider that "social and human service assistants often work with many clients." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a support coordinator: "scheduled medical appointments for clients and ensured the clients were on time and prepared for all scheduled activities. ".
Problem-solving skills. For certain support coordinator responsibilities to be completed, the job requires competence in "problem-solving skills." The day-to-day duties of a support coordinator rely on this skill, as "social and human service assistants help clients find solutions to their problems." For example, this snippet was taken directly from a resume about how this skill applies to what support coordinators do: "researched and resolved discrepancies that occurred during data entry of loss & damage cargo claims. "
Compassion. Another crucial skill for a support coordinator to carry out their responsibilities is "compassion." A big part of what support coordinators relies on this skill, since "social and human service assistants often work with people who are in stressful and difficult situations." How this skill relates to support coordinator duties can be seen in an example from a support coordinator resume snippet: "provided and promoted excellent interpersonal skills encouraging an increase in employee and customer compassion. "
Interpersonal skills. While "interpersonal skills" is last on this skills list, don't underestimate its importance to support coordinator responsibilities. Much of what a support coordinator does relies on this skill, seeing as "social and human service assistants must make their clients feel comfortable discussing sensitive issues." Here is a resume example of how this skill is used in the everyday duties of support coordinators: "utilized interpersonal and customer service skills in upselling customers in planning for parties and serving customers. "
The three companies that hire the most support coordinators are:
- Chubb51 support coordinators jobs
- University of Southern California13 support coordinators jobs
- Parker Hannifin11 support coordinators jobs
Choose from 10+ customizable support coordinator resume templates
Build a professional support coordinator resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your support coordinator resume.
Compare different support coordinators
Support coordinator vs. Community service coordinator
The community service coordinator is someone who works with a community for its betterment. The community service coordinator brings all welfare services to the community and connects people who need welfare to receive benefits. The community service coordinator is also tasked to collect records of people in need of welfare and other services. It is also important for this person to have interpersonal skills to talk with people and educate them of all the benefits and services they can receive.
These skill sets are where the common ground ends though. The responsibilities of a support coordinator are more likely to require skills like "customer service," "patients," "data entry," and "excellent organizational." On the other hand, a job as a community service coordinator requires skills like "community outreach," "direct supervision," "local community," and "service coordination." As you can see, what employees do in each career varies considerably.
Community service coordinators earn the highest salaries when working in the education industry, with an average yearly salary of $42,855. On the other hand, support coordinators are paid more in the technology industry with an average salary of $46,704.The education levels that community service coordinators earn slightly differ from support coordinators. In particular, community service coordinators are 1.4% more likely to graduate with a Master's Degree than a support coordinator. Additionally, they're 0.1% more likely to earn a Doctoral Degree.Support coordinator vs. Residence coordinator
A residence coordinator is responsible for supporting and providing the needs of the residents, including move-in procedures and processing of papers for residency. Residence coordinators interact with organizations and community offices for housing projects and property lease, identifying locations according to clients' requirements and budget limitations. They also inspect the units, ensure the stability and safety of the foundation, and furnish areas that need renovations and repairs. A residence coordinator must have excellent communication and organizational skills, especially in explaining leasing agreements and accommodations with the clients.
Each career also uses different skills, according to real support coordinator resumes. While support coordinator responsibilities can utilize skills like "customer service," "data entry," "developmental disabilities," and "social work," residence coordinators use skills like "patient care," "medication management," "phone calls," and "rehabilitation."
Residence coordinators may earn a lower salary than support coordinators, but residence coordinators earn the most pay in the education industry with an average salary of $43,538. On the other hand, support coordinators receive higher pay in the technology industry, where they earn an average salary of $46,704.Average education levels between the two professions vary. Residence coordinators tend to reach similar levels of education than support coordinators. In fact, they're 2.1% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Support coordinator vs. Family services coordinator
A family services coordinator maintains quantitative quality and qualitative quality monitoring systems and improvement systems for the program strategies to get executed with quality, fidelity, and reliability. They coach and offer supervisory guidance services to the family service team to keep the staff capacity robust and move the staff members towards mastering the core competencies. Other duties performed by family services coordinators include supporting vulnerable families, promoting family self-sufficiency, and supporting families whose children have special needs and chronic health conditions.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a support coordinator is likely to be skilled in "customer service," "data entry," "excellent organizational," and "powerpoint," while a typical family services coordinator is skilled in "child care," "substance abuse," "foster care," and "family support."
Family services coordinators earn the highest salary when working in the government industry, where they receive an average salary of $44,036. Comparatively, support coordinators have the highest earning potential in the technology industry, with an average salary of $46,704.When it comes to education, family services coordinators tend to earn higher degree levels compared to support coordinators. In fact, they're 7.4% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.Support coordinator vs. Residential coordinator
A residential coordinator oversees the daily operations of nursing homes, ensuring patients get to receive optimal care and service. Their responsibilities include setting goals and guidelines, coordinating staff, liaising with external parties such as vendors and suppliers, organizing activities and programs, establishing timelines, and developing strategies to optimize operations. They must also prepare and process paperwork, hire and train new members of the workforce, and resolve issues should any arise. Moreover, aside from nursing homes, a residential coordinator may also work at other facilities and industries such as residential apartments and even private areas.
Even though a few skill sets overlap between support coordinators and residential coordinators, there are some differences that are important to note. For one, a support coordinator might have more use for skills like "customer service," "patients," "data entry," and "excellent organizational." Meanwhile, some responsibilities of residential coordinators require skills like "direct supervision," "coordinators," "substance abuse," and "residential program. "
In general, residential coordinators earn the most working in the government industry, with an average salary of $37,588. The highest-paying industry for a support coordinator is the technology industry.In general, residential coordinators hold similar degree levels compared to support coordinators. Residential coordinators are 0.6% more likely to earn their Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.Types of support coordinator
Updated January 8, 2025
