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Become A Support

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Working As A Support

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Support Do At Microsoft Corporation

* Maintain a deep knowledge of industry and competitor landscape, Microsoft product strategy and customer insight to develop support experiences for new product introductions and market expansions for Surface hardware and Microsoft PC Hardware.
* Partner with Microsoft Care and WDG Product Marketing to build and deliver “Perfect every time” support experiences aligned to offering and product strategy with defined KPIs
* Develop plan to measure impact, monitor results, and develop post-mortem to inform go-forward testing / planning.
* Conduct rigorous experience reviews to inspect KPIs and ROI for the experiences and represent the results to key stakeholders including Microsoft Care and the WDG Marketing teams to drive adjustments to business plans
* Partner with Delivery team members to gather feedback, land experiences and drive course correction plans

What Does A Support Do At Freddie Mac

* Performing data issue/problem management and researching potential data exceptions
* Conducting User Acceptance Testing (UAT) and performing post deployment validation.
* Acting as liaison between business area and technical support teams to ensure all parties have complete understanding of issues/requests.
* Independently determining and developing approach to solutions, working under limited direction.
* Following established processes, procedures, and directions.
* Maintaining process documentation and other relevant records as needed.
* Monitoring and supporting the team’s shared email mailbox.
* Work Location Zip Code:
* Division:
* SF Data Governance and Management

What Does A Support Do At General Electric

* Duties include (but are not limited to):
* Answer incoming technical inquiries from customers via telephone and email.
* Participate in product training and activities to develop their knowledge, use databases to access product information, log customer feedback, report quality issues and suggest product and process improvements.
* Participate in activities such as developing and delivering technical training, reviewing product literature, field and lab work, trade shows and system installations.
* Quality Specific Goals:
* Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
* Complete all planned Quality & Compliance training within the defined deadlines
* Identify and report any quality or compliance concerns and take immediate corrective action as required
* Support compliance/closure of Regulatory and Quality requirements before completing Design Outputs/Program Deliverables
* Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

What Does A Support Do At Unitedhealth Group

* Performs nutritional screening and assessment for patients receiving infusion therapy.
* Clinical duties include but are not limited to: Diet history and recall Estimation of nutrient intake Calculation of nutritional requirements Anthropometrics Recommendations for the appropriate route to feed (oral, enteral, parenteral) Evaluation of selected laboratory results Assessment of drug - nutrient interactions Develops and implements, in conjunction with pharmacy and nursing, a written nutritional plan of care.
* Communicates, verbally and in writing, patient data and recommendations to clinicians and physicians as part of the AxelaCare nutrition support team.
* Monitors the patient’s response to nutritional care on a routine basis, assisting with transitional feeding guidance as appropriate.
* Serves as a subject matter expert (SME) / consultant to home infusion patients, branch clinical staff, outside healthcare providers /physicians and referral sources, regarding the nutritional needs of patients currently receiving, or potentially needing, home nutritional support.
* Occasionally provides clinical sales support by conducting in - services and educational programs with external customers: staff, referral sources, payors, etc.
* Assists sales team with marketing the parenteral nutrition program in efforts to gain new PN referrals.
* Assists with reimbursement related activities related to securing home PN coverage, i.e. Medicare qualification for home PN services

What Does A Support Do At Schneider Electric

* As a member of the Innovation & Efficiency Engineering within the Buildings Americas Process Excellence & Quality group, responsibilities include:
* Work with Smartware to ensure timely and accurate data in order to audit, modify, and amend data in the 360 database using SQL commands, hand-editing, and bulk import to include Part Numbers, Descriptions, Pricing, Data Sheets, Search Filters, Schneider preferred, etc.
* Establish and document policies, procedures, and templates pertaining to the management, security, maintenance, and use of the database management system
* Provide quality customer service through interactions with suppliers, product managers, technical, operations and estimator personnel and to ensure product updates and accuracy, new products and obsolete parts are reflected in the S360 data
* Simply / expand product catalog to benefit SE profitability and user requirements, keeping iPortal, PREP, BAAN and S360 data synchronized
* Actively research alternate parts and list all the accessories available for parts
* Update missing product data on new and existing parts that include physical size, power consumption, ratings, certifications and technical
* Update the part categorization structure to make parts easy to find by the average user.
* Evaluate current product information and ensure consistent product data, information and documentation
* Contact suppliers to gain knowledge of the products, request information, sources and prices
* Anticipate new product additions, ensuring that all data, pricing and documentation is submitted to Smartware prior to product release
* Assist branch resources with adding and managing branch level part databases
* Update branch Studio360 databases monthly
* Coordinate with Product Management to determine the products provide most financial benefit to and update ratings and parameters in the database
* Communicate new product offers and database changes with written articles in newsletters and newsfeeds
* Provide quality and timely user support for Estimate360 and estimating processes
* Apply Estimate360 application to the SE estimating process for construction and retrofit BMS and security projects
* Develop and maintain metrics to measure business unit compliance and usage of the Estimate360 tool and estimating process
* Assist estimators in applying estimating strategies and processes to project with Estimate360
* Recommend enhancements to Estimate360 application from feedback received from business units and test to ensure new feature and functionality performance
* Create necessary templates, part packages, reports templates and other administrative tasks for Studio360 and Estimate360
* Assist in developing content and training material for Estimate360 and deliver Estimate360 and estimating process training in a live, virtual, quick help video or WebEx environment
* Minimal travel required
* Other duties may be assigned
* years hardware engineering experience and/or 2
* years estimating experience
* Good understanding of HVAC and security parts
* Good understanding of device and controller wiring, including AC/DC circuits
* Basic electrical and mechanical knowledge needed to interpret product data, specifications, wiring diagrams, and applications
* Intermediate Excel knowledge with emphasis on pivot tables, sorting and filtering
* Intermediate Studio360 / Estimate360 understanding and skills
* Understand all aspects of how Studio360, Design360 and Estimate360 use the parts database
* Positive attitude, enthusiastic, self-motivated and customer-focused
* People-person and team player, enjoying the cross-functional interaction required for this position
* Strong written and oral communications skills
* Comfortable working in a fast-paced, dynamic and possibly remote environment
* Ability to work with people with a wide range of technical backgrounds, including technicians, engineers, estimators, sales, project management, account managers, and sales personnel
* Ability to read electrical schematics
* Understand technical specifications of devices and parts
* Understand how to apply devices to different product controller lines
* Ability to create and maintain beneficial relationships with product managers, manufacturers and vendors
* We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo.
* We want our employees to reflect the diversity of the communities in which we operate.
* We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.
* We’re looking for people with a passion for success — on the job and beyond.
* See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY.
* Let us learn about you! Apply today.
* You must submit an online application to be considered for any position with us.
* This position will be posted until filled.
* It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
* Concerning agencies:
* Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
* Schneider Electric is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
* Primary Location:
* US-Texas
* Carrollton
* Schedule:
* Full-time
* Unposting Date:
* Apr 9, 2018, 12:59:00 PM
* Req ID

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How To Become A Support

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Support jobs

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Real Support Salaries

Job Title Company Location Start Date Salary
Support Architect Sap America, Inc. Washington, DC Sep 10, 2015 $203,136
PP Planing Support Strategic Staffing Solutions, L.C. Creve Coeur, MO Nov 01, 2013 $166,960
Head of Trade Support Tower Research Capital LLC New York, NY Aug 18, 2016 $155,000
Support Architect Sap America, Inc. Newtown, PA Oct 23, 2015 $154,280
Support Architect Sap America, Inc. Newtown, PA Apr 15, 2013 $153,329
Support Architect Sap America, Inc. Newtown, PA Oct 24, 2014 $151,451
Head of Trade Support Tower Research Capital LLC New York, NY Oct 03, 2014 $145,000
Support Architect Sap America, Inc. Atlanta, GA Oct 15, 2016 $143,000
Head of Trade Support Tower Research Capital LLC New York, NY Jun 04, 2016 $140,000
Support Architect Sap America, Inc. Newtown, PA Nov 01, 2014 $138,001
Support Architect Sap America, Inc. East Peoria, IL Jul 15, 2016 $135,485
Support Architect Sap America, Inc. Detroit, MI May 01, 2016 $134,317
Phoenix Environment Support Judge Technical Services, Inc. Jersey City, NJ May 20, 2013 $131,481
Support Architect Sap America, Inc. Detroit, MI Aug 26, 2014 $129,151
Support Architect Sap America, Inc. Houston, TX Jun 24, 2014 $114,586
Support Architect Sap America, Inc. Saint Paul, MN Oct 05, 2016 $113,251
Support Architect Sap America, Inc. Newtown, PA Aug 26, 2015 $112,500
Support Architect Sap America, Inc. Newtown, PA Jun 07, 2016 $112,029 -
$147,350
Support Architect Sap America, Inc. Newtown, PA Feb 27, 2014 $111,377
Support Architect Sap America, Inc. Southborough, MA Nov 07, 2014 $111,377
Support Architect Sap America, Inc. Dublin, OH Sep 26, 2014 $111,377
Support Architect Sap America, Inc. Newtown, PA Aug 21, 2014 $111,000
Support Architect Sap America, Inc. Newtown, PA Jan 09, 2014 $100,660 -
$170,940
Support Architect Sap America, Inc. Cincinnati, OH Aug 23, 2014 $100,660 -
$170,870
Support Architect Sap America, Inc. Cincinnati, OH Sep 01, 2015 $100,660 -
$170,870
Support Architect Sap America, Inc. Newtown, PA Sep 29, 2014 $100,660 -
$170,870
Support Architect Sap America, Inc. Newtown, PA Aug 24, 2013 $100,660 -
$170,940
Global GTM, SME & OCM Support Bunge Global Markets, Inc. Saint Louis, MO Jan 20, 2013 $100,000
Support Architect Sap America, Inc. Newtown, PA May 20, 2016 $99,500
Support Architect Sap America, Inc. Newtown, PA Oct 08, 2016 $98,000

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Top Skills for A Support

ProceduresAssistanceDataEntrySafeEnvironmentHardwarePhoneCallsFinancialTroubleshootCustomerServiceRemoteSetupSortWebInternetTemporaryFrontDeskDailyLivingGo-LiveCommunityResourcesOfficeSupplies

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Top Support Skills

  1. Procedures
  2. Assistance
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Consulted with users to identify current operating procedures and clarified program objectives.
  • Provided assistance in measuring student learning outcomes, improving student learning and evaluating course efficacy.
  • Reviewed and completed data entry related to new applications.
  • Provided overnight supervision to ensure a restful and safe environment for overnight shelter participants.
  • Assembled and tested new server installations with various hardware configurations.

Top Support Employers

Support Videos

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Becoming an apprentice: are your parents supportive of your choice?

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