A technical support specialist provides assistance and technical support to either businesses or consumers that are experiencing technical, hardware, and software issues. They educate, answer questions, and troubleshoot any problems with technology-based products and services by asking specific questions in order to understand the issues. They should be patient and understanding and have good communication skills so that they're able to explain the problem to frustrated customers.
If a technical support specialist works for an organization, they will often conduct ongoing testing of the company's existing systems and software programs. They also test new software and hardware, provide feedback to the vendor, and make sure the products are compatible with the company's existing equipment and software.
They should have at least a bachelor's degree in computer science, information technology, or a related field. A technical support specialist is also expected to have a genuine desire to help clients, to be polite and humble, and to have excellent communication skills, interpersonal skills, and customer service skills.
Although a bachelor's degree is sufficient for this role, having a master's degree might put you at an advantage over competition. However, a high school diploma is not enough to qualify you for this job. Technical support specialists earn an average of $23.63 per hour. This translates to $49,143 annually, according to the U.S. Bureau of Labor Statistics.
There is more than meets the eye when it comes to being a support. For example, did you know that they make an average of $16.46 an hour? That's $34,234 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many supports have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
If you're interested in becoming a support, one of the first things to consider is how much education you need. We've determined that 43.6% of supports have a bachelor's degree. In terms of higher education levels, we found that 5.7% of supports have master's degrees. Even though some supports have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a support. When we researched the most common majors for a support, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on support resumes include high school diploma degrees or diploma degrees.
You may find that experience in other jobs will help you become a support. In fact, many support jobs require experience in a role such as cashier. Meanwhile, many supports also have previous career experience in roles such as customer service representative or sales associate.