What is a Support

A technical support specialist provides assistance and technical support to either businesses or consumers that are experiencing technical, hardware, and software issues. They educate, answer questions, and troubleshoot any problems with technology-based products and services by asking specific questions in order to understand the issues. They should be patient and understanding and have good communication skills so that they're able to explain the problem to frustrated customers.

If a technical support specialist works for an organization, they will often conduct ongoing testing of the company's existing systems and software programs. They also test new software and hardware, provide feedback to the vendor, and make sure the products are compatible with the company's existing equipment and software.

They should have at least a bachelor's degree in computer science, information technology, or a related field. A technical support specialist is also expected to have a genuine desire to help clients, to be polite and humble, and to have excellent communication skills, interpersonal skills, and customer service skills.

Although a bachelor's degree is sufficient for this role, having a master's degree might put you at an advantage over competition. However, a high school diploma is not enough to qualify you for this job. Technical support specialists earn an average of $23.63 per hour. This translates to $49,143 annually, according to the U.S. Bureau of Labor Statistics.

There is more than meets the eye when it comes to being a support. For example, did you know that they make an average of $16.46 an hour? That's $34,234 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Support Do

There are certain skills that many supports have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

Learn more about what a Support does

How To Become a Support

If you're interested in becoming a support, one of the first things to consider is how much education you need. We've determined that 43.6% of supports have a bachelor's degree. In terms of higher education levels, we found that 5.7% of supports have master's degrees. Even though some supports have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a support. When we researched the most common majors for a support, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on support resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a support. In fact, many support jobs require experience in a role such as cashier. Meanwhile, many supports also have previous career experience in roles such as customer service representative or sales associate.

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Average Salary
$34,234
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
130,514
Job Openings
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Support Career Paths

Top Careers Before Support

16.7 %

Top Careers After Support

11.9 %

Support Jobs You Might Like

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Average Salary for a Support

Supports in America make an average salary of $34,234 per year or $16 per hour. The top 10 percent makes over $57,000 per year, while the bottom 10 percent under $20,000 per year.
Average Salary
$34,234
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How much should you be earning as an Support? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.
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Support Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Support. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Support Resume

At Zippia, we went through countless Support resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Support Resume Examples And Templates

Support Demographics

Support Gender Statistics

male

47.1 %

female

46.4 %

unknown

6.5 %

Support Ethnicity Statistics

White

62.1 %

Hispanic or Latino

14.1 %

Black or African American

10.5 %

Support Foreign Languages Spoken Statistics

Spanish

59.6 %

French

7.0 %

German

4.5 %
Job Openings

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Create The Perfect Resume

Our resume builder tool will walk you through the process of creating a stand-out Support resume.

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Support Education

Support Majors

25.5 %

Support Degrees

Bachelors

43.6 %

Associate

20.9 %

High School Diploma

19.3 %

Top Colleges for Supports

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
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Online Courses For Support That You May Like

Customer Service, Customer Support, And Customer Experience
udemy
4.4
(254)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.4
(734)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

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Top Skills For a Support

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 78.7% of supports listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

  • Customer Service, 78.7%
  • HR, 3.4%
  • Communication, 3.4%
  • Hardware, 2.6%
  • Inventory Control, 2.3%
  • Other Skills, 9.6%
  • See All Support Skills

12 Support RESUME EXAMPLES

Best States For a Support

Some places are better than others when it comes to starting a career as a support. The best states for people in this position are New Jersey, California, Delaware, and Alaska. Supports make the most in New Jersey with an average salary of $54,946. Whereas in California and Delaware, they would average $50,461 and $49,771, respectively. While supports would only make an average of $49,615 in Alaska, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Support Jobs:
579
Highest 10% Earn:
$100,000
Location Quotient:
1.29
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New Jersey

Total Support Jobs:
2,448
Highest 10% Earn:
$95,000
Location Quotient:
1.15
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New York

Total Support Jobs:
5,223
Highest 10% Earn:
$81,000
Location Quotient:
1.52
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Supports

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Top Support Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ supports and discovered their number of support opportunities and average salary. Through our research, we concluded that Macy's was the best, especially with an average salary of $31,398. Robert Half International follows up with an average salary of $36,463, and then comes Fastenal with an average of $58,254. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a support. The employers include Blue Shield of California, Sysco, and Magellan Health

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