Question 1

How much do support agents make?

Accepted Answer

Support agents make $34,000 a year, on average ($16.72 an hour). However, there is a small degree of range in how much a support agent can make, starting from as little as $24,000 a year to $48,000 a year. Factors such as location and industry impact how much support agents can make.

Question 2

What is the salary of a support engineer?

Accepted Answer

The salary of a support engineer is $77,000 a year, on average ($37.04 an hour). There is some degree of range in how much a support engineer can make - from as little as $58,000 a year for someone just starting to as much as $100,000 a year for someone with advanced industry experience.

Question 3

How do I become a support analyst?

Accepted Answer

You become a support analyst by gaining the appropriate degree, getting experience pre-employment, and finding apprenticeships either before or at the start of your career. Some support analysts also prefer to continue their education through certifications if they plan to make a career path of support analysis.

Question 4

How do I get a job in support?

Accepted Answer

To get a job in support requires some combination of educational and work experience. Most support jobs require a high school diploma and prior customer service experience.

In many cases, companies will provide on-the-job training. In other cases, technical certification or vocational degree may be required, such as in certain IT support positions.

Question 5

What do I put on a resume for an IT support job?

Accepted Answer

You should put examples of your customer service skills combined with your technical expertise on a resume for an IT support job. Employers are looking for punctual problem solvers who can communicate with different kinds of people.

Question 6

What is a technical support resume?

Accepted Answer

A technical support resume is one page long and demonstrates communication and problem-solving skills combined with work experience or education in a technical area. There are a few ways you can structure your resume.

Question 7

What is another way to say 'team player' on a resume?

Accepted Answer

Another way to say 'team player' on a resume is 'enjoys working with others.' There are a handful of ways to express being part of a team on a resume. If you thrive in a team environment, then you can proudly explain the role you naturally take on in groups.

Frequently asked questions about supports

Questions about becoming a support