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Average Salary For a Support

Based on recent jobs postings on Zippia, the average salary in the U.S. for a Support is $36,227 per year or $17 per hour. The highest paying Support jobs have a salary over $54,000 per year while the lowest paying Support jobs pay $24,000 per year

Average Support Salary
$36,000 yearly
$17 hourly
Updated September 30, 2022
$24,000
10 %
$36,000
Median
$54,000
90 %

5 Common Career Paths For a Support

Team Leader

Team leaders are responsible for managing a team for a specific project or work component. They primarily guide the team members and ensure that they are still working towards the set goals. Team leaders create strategies to reach goals, cascade the goals and strategies to team members, assign tasks, conduct periodic check-ups on the roadmap towards the goals, foster an engaging work environment, motivate and coach team members, monitor team performance, evaluate the strategies and come up with mitigating plans as needed. They are also responsible for reporting the team's progress to higher management.

Consultant

Consultants are individuals who were tapped by a company or an organization to work on a specific activity, depending on their field of expertise. They act as guides for the organization in undertaking projects that are related to their field. Consultants would usually assist organizations in planning, often giving advice when the need arises. They would, at times, take the lead in activities that involve data gathering and interpretation of data gathering results so that they can provide solid recommendations on actions that the organization may undertake. They may also guide the organization in implementing any changes brought about by their consultancy and in evaluating the effectiveness of the changes.

Epic Consultant

An Epic consultant is responsible for maintaining the organization's database with Epic applications, ensuring the accuracy and efficiency of network systems to support business functions and operations. Epic consultants are usually on the technical side, strategizing solutions to maintain the stability of the database for business needs. They also run diagnostic tests with Epic applications and resolve inconsistencies and process gaps. An epic consultant should have excellent technical and organizational skills, especially in managing records and files in the company's network system.

Systems Administrator

Systems administrators are employees who oversee information technology infrastructures in the office. They are skilled information technology professionals who are knowledgeable about the company's network systems and other technology-related infrastructures. They are responsible for installing, configuring, or updating network systems, software, and hardware. They also monitor the different systems and troubleshoot any issues that users may encounter. Systems administrators manage the access of users, ensure the security of the network, and address any challenges that users may have. They conduct repairs and routine maintenance to ensure that the systems in place are in the best shape.

Support Specialist

A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.

Illustrated Career Paths For a Support

Support Jobs FAQs

How do I become a support analyst?

You become a support analyst by gaining the appropriate degree, getting experience pre-employment, and finding apprenticeships either before or at the start of your career. Some support analysts also prefer to continue their education through certifications if they plan to make a career path of support analysis.

How do I get a job in support?

To get a job in support requires some combination of educational and work experience. Most support jobs require a high school diploma and prior customer service experience.

In many cases, companies will provide on-the-job training. In other cases, technical certification or vocational degree may be required, such as in certain IT support positions.

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