Support resume examples from 2025
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How to write a support resume
Craft a resume summary statement
A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in support-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These four steps should give you a strong elevator pitch and land you some support interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
- Consider all the software and tools you use on a daily basis. When in doubt, list them!
- Make sure you use accurate and up to date terms for all the skills listed.
Here are example skills to include in your “Area of Expertise” on a support resume:
- Customer Service
- Cash Management
- Customer Satisfaction
- HR
- Inventory Control
- Ladders
- Basic Math
- Math
- Sales Floor
- Patients
- Cleanliness
- Data Entry
- Punctuality
- Computer System
- PowerPoint
- Customer Inquiries
- LAN
- Linux
- Developmental Disabilities
- PCS
- Payroll
- SharePoint
- POS
- Customer Orders
- OS
- Unix
- Technical Assistance
- Mac
- Inbound Calls
- Front Desk
Zippia’s AI can customize your resume for you.
How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the support position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write support experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are effective examples from support resumes:
Work history example #1
Quality Assurance Tester
Kaiser Permanente
- Designed and developed manual and automation test scenarios using BDD framework with Cucumber and Selenium WebDriver.
- Participated in scrum meetings held by- weekly to address the status of testing.
- Used Continuous Integration and continuous Delivery - Jenkins for generating automation results.
- Pushed code for code review on Git, performed code review with other team members.
- Connected remotely to UNIX servers using PuTTy and FTP files across different test environments.
Work history example #2
Support
Life Fitness
- Maintained contact with National Commercial and Consumer accounts via phone/email/fax to support home and commercial fitness equipment products.
- Traveled extensively to customer's site to installed hardware and setup software programs.
- Upgraded remote stores from a 56K CSU/DSU to a dedicated T1 lines including the installation and configuration of Cisco routers.
- Utilized the Gentran 400 translator to create and maintain EDI setups and transactions.
- Implemented compliance with Federal subcontracting regulation throughout the company.
Work history example #3
Network Support Technician
CenturyLink
- Performed Telecommunications Industry Inside/Outside Plant installation, testing, maintenance and repair of Central Office and network operating equipment.
- Installed, upgraded and supported the PCs to new Windows and latest Microsoft Office by installing the software with product keys.
- Worked with customers to correct DSL issues, initial modem setups and existing configuration changes via inbound phone calls.
- Maintained call information in CRM system and used Remedy for ticketing and scheduling dispatch.
- Coordinated the WAN infrastructure implementation to the Arizona Department of Administration for seven State of Arizona agencies
Work history example #4
Technical Support Agent
Xerox
- Developed Java and C++ software to interact with the database using TCP/IP and RPC for SEI CMM Level 3.
- Applied QA (quality assurance) metrics and standards to coach mentor and oversee the quality and work of the team.
- Managed hardware & software issue resolution, making repair/replacement decisions.
- Required familiarity with Android and iPhone operating systems and hardware components for troubleshooting and setup of telecommunications and tablet devices.
- Provided superior technical and advisory support to customers of Apple Inc pertaining to the usage of their Products and Operating System.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
- The highest degree you have achieved.
- TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
- TField of study
- TAny honors, relevant coursework, achievements, or pertinent activities
Here are some examples of good education entries from support resumes:
Bachelor's Degree in computer science
University of California, Santa Barbara, Santa Barbara, CA
2014 - 2017
Highlight your support certifications on your resume
If you have any additional certifications or education-like achievements, add them to the education section.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
If you have any of these certifications, be sure to include them on your support resume:
- Certified Pharmacy Technician (CPhT)
- Basic Life Support for Healthcare and Public Safety (BLS)
- Basic Life Support (BLS)