Support Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 13,935 Support resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

See More Example Resumes

Five Key Resume Tips For Landing a Support Job:

Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write a Support Resume

Contact Information
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Support CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand support skills. Below we have listed the top skills for a support : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Support
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
We compared 13,935 resume examples and job offers and found that the average experience required for a support job required by employers is 2.0 years.
How much work experience do employers want to see?
The average support job listing asks for 2.0 years of work experience.
How much work experience does the average support candidate have?
The average support resume contains 4.0 years of work experience.
Write your work experience section in a way that embraces your support skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from support resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
Ground Support Agent

Candidate Info

Years In Workforce
Years As a Support
Some College Courses
Some College Courses - Computer Science
  • Present a positive and professional image of Greyhound.
  • Worked as a Ticket Agent, Router, and Baggage Loader for Indian Trails/Greyhound in three different local cities.
  • Load passengers onto Greyhound/Peterpan Express busses.
  • Manage Microsoft database pertaining to Greyhound.
  • Received and distribute incoming mail and operate Greyhound Lines.
Technical Support Specialist (Part-Time)

Candidate Info

Years In Workforce
Years As a Support
Bachelor's Degree
Bachelor's Degree - Environmental Control Technologies/Technicians
  • Assisted with setting up and configuring desktops and laser printers with associated software.
  • Obtained detailed information from system users for the purposes of documentation of their existing hardware and software.
  • Researched and updated code using PL/SQL.
  • Managed MacAfee ASAP services and implemented anti-spyware policies to insure a virus-free network.
  • Provide professional troubleshooting expertise while resolving complex iOS technical issue while navigating cross-platform in Windows/Mac/Linux/Unix environments.

Candidate Info

Years In Workforce
Years As a Support
Some College Courses
Some College Courses - Computer Science
  • Escalate problems to next level of experience or appropriate department or area in a timely manner.
  • Resolved Network Connectivity, Citrix, Lan/Wan Troubleshooting Issues, Installing Cisco Network switches.
  • Ensured that inventory is performed accurately and with the utmost integrity.
  • Manage JCPenney's IT Production Support team providing support of all IT systems and infrastructure.
  • Analyzed SQL issues with databases that were dropped or suspect, resolved and rebuilt databases.

Candidate Info

Years In Workforce
Years As a Support
Bachelor's Degree
Bachelor's Degree - Business/Commerce
  • Provide customer education of the Internet features such as McAfee Security Suite and Webmail.
  • Accepted incoming calls to offer technical support to commercial internet, TV, and phone customers for a prominent cable provider.
  • Use Citrix to allow chatting with three customers at one time while resolving all issues customers may have.
  • Trained in using several internet-based tools to assist with device troubleshooting and account support involving a high level of multitasking.
  • Participated in troubleshooting problems in WLS applications and implementation of RCA.
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As a support, you may be curious how your education stacks up against other applicants. As long as you have a bachelor's degree, you're in the majority. Our research showed that most Supports have a 4-year degree as the highest education level.
Overwhelmingly, those applying to support positions majored in Business. Some of the other common majors that appear on support resumes include Accounting, Computer Science, and Psychology.
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As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Support Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Supports. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Supports to learn more.

Average Employee Salary
Min 10%
Median 50%
Max 90%