Top Support Skills

Below we've compiled a list of the most important skills for a Support. We ranked the top skills based on the percentage of Support resumes they appeared on. For example, 15.8% of Support resumes contained Customer Service as a skill. Let's find out what skills a Support actually needs in order to be successful in the workplace.

The six most common skills found on Support resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Support jobs:
  • Received a letter of recognition by the Director of Emergency Management for excellent professionalism, customer service and efficient workmanship.
  • Provided excellent customer service and campus information to visitors and staff* Assisted faculty with office supplies, equipment and correspondence
  • Demonstrated exceptional customer service and attention to detail in addressing various maintenance and customer issues at this high-end beach club
  • Developed and maintained customer relationships providing customer service and consultation on a diverse amount of banking products and services.
  • Provide customer service and assist medical staff with navigation and questions about Cleveland Clinic's electronic medical record software.
  • Exceed established work standards in productivity, accommodate a fast paced production and customer service oriented work environment.
  • Identified areas of possible automation and/or improvement to provide better customer service and enhance problem resolution techniques.
  • Receive inbound calls from internal customer service representatives who need assistance with locating information for the consumer.
  • Served as liaison between the art room and customer service departments facilitating and documenting communication.
  • Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction surveys.
  • Provided cashiering and customer service support to retain goodwill and reputation for company.
  • Updated new information into the system and consistently delivered quality customer service.
  • Provided excellent customer service * Scheduled appointments * Assisted department with event planning
  • Developed in-depth entry-level training program for computer skills and customer service.
  • Created and implemented rewards and recognition program for customer service excellence.
  • Maintain high levels of customer service and communication with internal/external customers.
  • Assisted customer service representatives with issues encountered while assisting customers.
  • Demonstrated mastery of customer service call script within specified time-frames.
  • Provided training to customer service representatives regarding escalation call handling.
  • Provide exceptional customer service and technical expertise on inbound calls.

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2. Sales Floor

high Demand
Here's how Sales Floor is used in Support jobs:
  • Unload incoming merchandise(flat and hanging), sort, and stock sales floor with merchandise using a palm pilot.
  • Review the flow of merchandise on a daily basis, oversee replenishment of stock onto the sales floor.
  • Placed new and back stocked merchandise onto the sales floor creating and following merchandise plans.
  • Unloaded and sorted merchandise for the sales floor and prioritized by order of importance.
  • Process merchandise for sales floor (censoring, re-tagging, and mark-downs).
  • Replenished product on sales floor to ensure customers had all sizes and styles.
  • Received merchandise from trucks, unwrapped and prepared goods for sales floor.
  • Expedite stock to the sales floor, including replenishment and placement.
  • Placed newly arrived garments in stock and on sales floor.
  • Situated merchandise on the sales floor neatly for next selling day
  • Prepare new product to be displayed on the sales floor.
  • Received unpacked and placed incoming merchandise on sales floor.
  • Keep sales floor clear of sales products and trash.
  • Assist sales floor assoc with keeping sales floor stocked.
  • Keep sales floor clean and straighten for the customers.
  • Replenished inventory on sales floor and from truck.
  • Restock and replenish merchandises on the sales floor.
  • Displayed product knowledge throughout the sales floor.
  • Performed merchandise recovery on the sales floor.
  • Assist guest and customers on sales floor.

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3. New Merchandise

high Demand
Here's how New Merchandise is used in Support jobs:
  • Obtained new merchandise, placed on store floor by department, assisted customers, maintained and coordination of merchandise stock room.
  • Folded clothing on front display tables and restocked the clothing racks with new merchandise.
  • Delivered new merchandise and miscellaneous receipts to addressed areas of store.
  • Performed work floor recovery, maintenance and stocking in new merchandise.
  • Make sure new merchandise is put on the sales floor.
  • Stocked inventory room and replenished the sales floor with new merchandise
  • Identified new merchandise to apply tags and display for sale.
  • Create a visually appealing display with new merchandise.
  • Receive, unload, and stock new merchandise.
  • Prepare new merchandise for the sales floor.
  • Processed new merchandise for sales.
  • Process shipments/Displays new merchandise Complete markdowns using RF gun
  • Stocked shelves with new merchandise.Assisted customers with questions or concerns.Maintained store cleanliness.
  • Process new Merchandise,Maintain Stock room,Pricing & Signing, Merchandise new product

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4. Data Entry

high Demand
Here's how Data Entry is used in Support jobs:
  • Helped develop practice exercises for clerical employees making transition from keypunch operation to computer data entry.
  • Collaborated with colleagues to accomplish daily office responsibilities, including data entry, organization and presentation.
  • Organize and maintain file-room; initiate file-pulls/data entry for storage at designated facility.
  • Performed data entry of all Asian, European & Latin American trades into Charles River Trading System.
  • Assisted in all areas of administrative work including data entry, file organization, research and processing.
  • Revised data definitions resulting in correct data type and data entry, Revised data entry forms/reports.
  • Mail, filing, faxing, data entry, purging client documents, cleaning folders.
  • Provided W-2, adjustment, data entry, and software support to a large client base
  • Assisted with counter sales, Shipping & Receiving, Data entry of parts received.
  • Diversified clerical duties: heavy phones, filing, data entry, faxing, etc
  • Perform data entry with speed and accuracy; proficient in operating a 10-key.
  • Processed accounts payable; including data entry, reconciliation, and transfers.
  • Perform data entry and ensure accuracy and integrity for all member files.
  • Travel and build cubicles, warehouse duties, and data entry.
  • Supported and trained Accounting Clerks with data entry and research.
  • Utilize various software programs for data entry and badge creation.
  • Processed DCS data entry as it related to assigned production.
  • Put inventory away, pull lists, and data entry.
  • Perform tasks such as data entry for necessary documents.
  • Enter data entry efficiently and correctly into companies system.

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5. Phone Calls

high Demand
Here's how Phone Calls is used in Support jobs:
  • Assist with international phone calls and video conference connections with international offices.
  • Answered escalated and supervisor phone calls to regain customers satisfaction.
  • Served as back-up for the Front Line staff by answering phone calls, fielding general undergraduate admissions related questions.
  • Cleaned airport warehouse, moved chemicals with forklift, mixed chemicals, answered phone calls, fueled and cleaned planes
  • Perform general office duties such as filling, copying, faxing, sorting daily mail and taking phone calls.
  • Maintain administrative office tasks such as; filing, running errands, phone calls, scheduling, stock supplies
  • Answer incoming telephone calls to assist mutual fund shareholders, broker/dealers and fund companies with inquiries & transactions.
  • Answered a high volume of telephone calls from retailers regarding customers payments, and charges to accounts.
  • Make confirmation phone calls to confirm appointment date, time, location; screening, NPO instructions.
  • Pay Roll Answering And Returning Phone Calls Door-to-Door Sales Invoices, Billing Contracts, Receipts etc.
  • Answer phone calls, transfer phone calls to counselor, show apartment or room to client
  • Answered and transferred phone calls, mailed invoices, handled cash payments, and filing.
  • Answered phone calls and assisted patients with questions and concerns over the phone.
  • Handled phone calls and e-mail inquiries with back office and other departments.
  • Answered phone calls from multiple doctor offices regarding questions on patients daily.
  • Placed and received phone calls from homeowners in regard to accounts.
  • Respond to telephone calls from trucking companies to make Receiving appointments.
  • Assisted Operations department by directing phone calls to the appropriate dispatcher.
  • Assisted with documenting medication administration (MAR) and phone calls.
  • Assist leadership with supervisor phone calls and Medicare documentation as needed.

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6. Email

high Demand
Here's how Email is used in Support jobs:
  • Collaborated with and assisted internal company representatives via telephone or email regarding travel expense report submissions.
  • Facilitated the FedEx email and collaboration environment which included 300,000 email accounts and communication account.
  • Blackberry activation with wireless provider and also Blackberry Enterprise Activation for mobile email.
  • Ensured all the email communications activities are performed within policy.
  • Created and distributed organization wide email regarding schedules.
  • Answered customer calls for automobile dealerships, which included obtaining payments, emailed legal files to attorneys, obtained MVC titles.
  • Tested on several network configurations using various platforms and email packages (Outlook 2000/03) to simulate client's on-site environment.
  • Participated in daily meetings, Created term glossary, email, ping, verbal correspondence with Unit manager and managers.
  • End User Assistance including but not limited to: Password resets, email issues, printing issues, networking assistance.
  • Responded promptly to daily customer's inquires via email and telephone with an accurate answer to questions and concerns.
  • Report to management by phone or email any consistent problems that may be noticed with the Independent Study database.
  • Prepared IFSP correction tickets, emailed IFSP W2 amendment notifications to clients, and performed clerical duties as required.
  • Send out emails to business partners regarding their incoming mail/packages and place outgoing mail in the correct cart.
  • Assisted customers of varying skill levels with tasks from setting up email accounts to server and CMS installations.
  • Called and emailed staff to fill units needs when under or overstaffed on a shift by shift basis.
  • Answer, respond to, and document Service Desk Request, telephone and email requests for technical assistance.
  • Use of a Linux Shell environment to interact with email hosting and update or alter DNS records.
  • Worked over the phone, through email, remote sessions, face-to-face, and public speaking.
  • Respond to students technical difficulties with telephone conversations or by emailing technical support guidance to them.
  • Make phone calls and emails to talents regarding start dates, fingerprint results and attendance issues.

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7. Trouble Shooting

high Demand
Here's how Trouble Shooting is used in Support jobs:
  • Created and documented all trouble shooting documentation through proprietary ticketing system.
  • Trouble shooting and repair of new, and existing Linux, HP-UX, and RedHat servers, including patching.
  • Provide assistance with the trouble shooting of system issues, programming errors, and software compatibility.
  • Assisted with trouble shooting equipment malfunction to resolve as many issues as possible.
  • Answered questions from clients and resolved any trouble shooting pertaining to the website.
  • Provided support to clinicians, trouble shooting work flow and system issues.
  • Trouble shooting client Test and Live instances in parallel runs.
  • Trouble shooting and on the fly one on one support.
  • Escalate issues to the command center during trouble shooting.
  • Assisted in trouble shooting and resolving issues.
  • Trouble shooting and submitting heat tickets as necessary
  • Provide technical/trouble shooting support for products.
  • Teach the Physicians proper use of EPIC EMR software as well as short cuts, trouble shooting, and workflow streamlining.
  • Perform circuit tracing during trouble shooting of e1 cable of acquisition cardcage communication equipment of SS7 project.
  • Trouble shooting network issues, cell and WIFI, general software and hardware issues of Iphone.
  • Trouble shooting, sharing workflow ideas, and calling in remedy issues completed my assignments.
  • Trouble shooting staff member problems dealing with Cerner module.
  • Provided CCH customers with intensive customer service Assisted customers in trouble shooting with calculation questions Quality Control for Fixed Assets Software
  • Support tech engeneer, trouble shoot via remote assistance contact customers to assist in trouble shooting issues related with store pos equipment

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8. Go-Live

high Demand
Here's how Go-Live is used in Support jobs:
  • Participated in go-live of new electronic medical record system by assisting with support of staff during implementation.
  • Analyze situations accurately and take effective action in a go-live environment using EpicCare Ambulatory implementation.
  • Supported users with at-the-elbow go-live support.
  • Contributed in Post Go-Live evaluation.
  • Participated in Ambulatory go-live support.
  • Participated in Epic Ambulatory go-live.
  • Identify, document, and seek to resolve training and/or system issues as they arise during the Client's go-live process.
  • Provide at the elbow Go-Live Support for Physicians to include Specialties and Emergency Department, for multiple hospital EPIC implementation.
  • Complete ambulatory abstractions for sites prior to their Go-Live date to ensure a smooth transition to the Epic system.
  • Worked closely with the implementation and application teams during the go-live process as well as liaised between providers and builders
  • Provide go-live and post go-live support, ensuring additions, changes, bug fixes, upgrades, etc.
  • Support the command center during GO-Live with analyzing problems and providing solutions for various problems during implementation.
  • Assist in training programs on the EMR and works with other team members to facilitate successful go-lives.
  • Provided support for the right clinical and operational process behaviors as part of the go-live process.
  • Assisted the Clinical and Non-Clinical end-users during go-live for Ambulatory Sub-specialties and Urgent Care Facilities.
  • Assisted the Clinical and Non-Clinical end-users during go-live for Allergy Specialty Clinics (Ambulatory).
  • Last month of service supporting go-live activation, scheduling and registration on the front end.
  • Served as primary contact to troubleshoot concerns and questions from end users during go-live.
  • Assigned first-wave status in order to train subsequent waves of Go-Live Inpatient Specialists.
  • Completed Dress Rehearsals and Security validation prior to U of M go-live.

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9. Setup

high Demand
Here's how Setup is used in Support jobs:
  • Performed various tasks related to workstation/notebook setup, configuration and maintenance.
  • Helped setup tournament temporary structures.
  • Work with others setting up and breaking down large concert setups, mostly at the Key Arena, Seattle.
  • Supported Iraqi National Bank with database design and setup working with the state department to support Iraqi financial services.
  • Assist in software installation, as well as the setup and configuration of computer equipment and Blackberry devices.
  • Directed personnel to jobs, fulfilled scheduling requirements, plant key carrier, and learned light setup duties.
  • Trained 10% percent of remote computing and Blackberry clients by implementing laptop testing and laptop setup.
  • Executed prep and setup night annually for Anniversary Sale, Men's Half-Yearly Sale and Black Friday.
  • Worked closely with the IRESSA hub to train & assist with the setup of the program.
  • Upgraded a manual Excel-based setup for ETF baskets to an automated system leveraging Access and VBA.
  • Managed to install R12.5 policy server in the lab setup and assisted colleagues in their queries.
  • Assisted users with setup of E Commerce websites, including work with Perl and TCL programming languages
  • Utilize Remote Management software to remotely install software, setup printers and assist customers with problems.
  • Provided DirecTV dealer and installer support for Satellite dish setup, signal acquisition and wiring.
  • Researched setup of hardware tokens for Epsilon in order to get ECA certificates for JPAS.
  • Assist in the setup and maintenance of SKU, UPC, and vendor information.
  • Assisted in setup of HD Vest's national conference and provided support during seminars.
  • Installed and setup Sharp security packages on various digital printers, copiers and facsimiles.
  • Created test cases for online titles, setup up racking and verification points.
  • Schedule and setup VTC's for General Officers and Senior civilian personnel.

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10. Internet

high Demand
Here's how Internet is used in Support jobs:
  • Updated documents related to the implementation process and performed internet research for current events and statistics related to identity theft.
  • Follow detailed documentation to properly resolve issues with photo internet orders.
  • Enforced security policies regarding internet usage and sites accessed.
  • Confirm bankruptcy information on internet bankruptcy databases.
  • Researched, collected, and created spreadsheet of Residency Match Day lists via the internet to ensure completeness of physician information.
  • Provided cellular phone and internet data services (AT&T, Verizon Wireless and T-Mobile) for personal use/small businesses.
  • Installed and monitored multiple T1, T3, Private and PRI lines for voice, data and internet connectivity and routing.
  • Asked probing questions and took trouble shooting steps for any internet, phone or cable issues to fix the customer issues.
  • Enroll customers in internet banking, voice banking, and mobile banking while paying great attention to detail when entering data.
  • Assisted customers that called in with the questions on internet, cable and phone services and options available in their area.
  • Download and process government bid information using proprietary software, Internet research, and Microsoft Office programs.
  • Create, print and dispatch internet banking pin-mailer for all the branches in Northern Nigeria.
  • Searched for leads for clients and potential employment opportunities via the internet and networking events.
  • Guide members on changing or updating browser setting to be compatible with internet banking web-site.
  • Handle customer service inquiries and problems via telephone, internet, web-chat or written correspondence.
  • Performed internet searches and skill set searches in internal database to source candidates for recruiters.
  • Resolve issues surrounding Lotus Notes, Microsoft Office, Adobe, and Internet explorer.
  • Developed extensive skill in troubleshooting customer issues with telephone, internet and cable services.
  • Maintained all Secret Internet Protocol Routing network equipment and user accounts at the base.
  • Configured Outlook Express, TCP/IP, DHCP, DNS and Internet Explorer connections.

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11. Providers

high Demand
Here's how Providers is used in Support jobs:
  • Determined eligibility verified other health insurance data and assisted Medicare beneficiaries in identifying civilian providers who accept Medicare assignment.
  • Performed website investigation to verify provider demographics and marked providers according to project guidelines for records collection.
  • Research legal documents, entering pertinent information, and identify legal medical providers by entering into computer.
  • Supported providers in relation to Inpatient electronic documentation Worked directly with super user.
  • Called upon by hospital care providers to calm emotionally overwhelmed patients and relatives.
  • Verified patient eligibility; reviews claims and supporting documents submitted by providers.
  • Maintain communication with Providers, Billing, Referral department and Practice Administrators.
  • Provided education and training support to ED Providers on Dragon Media documentation
  • Reaffirmed business relationships on a daily basis with various service providers.
  • Provided confidentiality when researching providers to log into the database.
  • Manage Medicare required documents for both in and out-of-network providers.
  • Enter pertinent information related to specific providers and cases.
  • Provide site visits to providers for administration of Medicare documents
  • Have successfully guided providers in achieving meaningful use.
  • Identified medical providers from reviewing legal documents.
  • Helped providers with Workers Compensation billing questions.
  • Assist beneficiaries/providers with the referral/authorization process.
  • Updated customer information in company database, Created member benefit handbooks, processed supply orders from medical groups and providers.
  • Provided Go Live support for Providers, Nurses and Physical Therapists for Epic Spring 2012 implementation in Ambulatory Medicine Clinics.
  • Increased load and Query performance by maintaining Aggregates, Roll-ups, Compression, deleting and creating Indexes on Info providers.

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12. SQL

high Demand
Here's how SQL is used in Support jobs:
  • Monitored multiple databases to identify data integrity issues using PL/SQL and recommended corrective actions to improve operational performance.
  • Support the proprietary internal routing infrastructure, GATE, using multiple skill sets including SQL, UNIX, and FIX knowledge.
  • Provided hardware, software, and networking support including remote setup and maintenance of both physical and virtual SQL servers.
  • Created SQL queries, PL/SQL Stored Procedures, Functions for the Database layer by studying the required business objects.
  • Develop PL/SQL procedures using Web Server Developer's Toolkit to create a web front end for employee database.
  • Provided access to the front end application and to the database of the application using Oracle PL/SQL queries.
  • Support Cart weaver Shopping Cart for Cold Fusion, my SQL & PHP based web sites.
  • Worked on analyzing SQL Stored Procedure, Function, Trigger and view to understand the code.
  • Used SQL 2005 to troubleshoot replication or restart job errors within databases and expanded database files.
  • Utilize basic SQL queries within the SCADA database to isolate configuration issues and optimize system processes.
  • Worked as a Development and Enhancement SQL Server Integration Services Project for the offshore delivery Center.
  • Helped maintain and solve issues with the SQL server databases for main distribution warehouse.
  • Maintain subscriptions and deploy production reports in SQL Reporting Services to SharePoint internal website.
  • Used Oracle Enterprise Manager to monitor the performance of SQL queries step by step.
  • Worked on SQL, PL/SQL and UNIX Shell Scripts to gather data for analysis.
  • Develop T-SQL procedures to extract, import or update information from different data sources.
  • Modify and made tables for the loading of data from different sources using SQL*loader.
  • Produced billing financial reports using SQL, Business Objects, Access and Excel.
  • Developed various SQL Server Reports using BIDS (Business Intelligence Development Studio).
  • Analyze trends and procure data using SQL and Oracle in report generating software.

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13. Cpoe

high Demand
Here's how Cpoe is used in Support jobs:
  • Assisted the Clinical and Non-Clinical end-users with creating SmartPhrases and preference lists, managing InBasket, and with CPOE and Documentation.
  • Provided Elbow Support and one to one training to Surgeons and Physicians' in the use of ClinDoc and CPOE.
  • Worked in Intensive Care unit, Supported physicians in clinical documentation CPOE, and general elbow to elbow support.
  • Provided both ClinDoc and CPOE support to Providers, Nurses, Techs and Therapists at the Riverside Hospital.
  • Assist physicians with CPOE Documentation, Order Entry, Online Documentation of Assessments, and Medication
  • Provided CPOE implementation support in the Emergency Department including PCS, POM, and PCM
  • Supported end-users with creating SmartPhrases, preference lists, CPOE, and Documentation.
  • Assisted physician in E-prescribing, CPOE, MedSurg, and SurgiNet.
  • Provided end-user training to Physicians on CPOE.
  • Supported ICU physicians with CPOE and SmartTools
  • Supported Epic Modules ADT, CPOE, ClinDoc.
  • Supported HOD -Mobile Health Unit-CPOE, ClinDoc,* Also supported nursing OpTime (PACU and Pre-Op)
  • Floated floors to assist physicians and nurses document within Epic Utilized ASAP, ClinDoc and CPOE Epic modules
  • Provided Physician training in CPOE during go-live project in Pre Op, IntraOp and PACU services.
  • Assisted front end users with Cadence module Supported physicians with Advanced Charting SmartTools and CPOE/CPOM
  • Support for Nursing and physicians in the PACU area...including CPOE and Optime portions
  • Experience with clinical modules such as CPOE, eRx, Allergies and Orders.
  • Conducted workflow support for physicians; provided go-live support for CPOE.
  • Taught/Supported 3 ED Psych Doctors CPOE, ClinDoc Supported Ed Nurses ASAP
  • Support for Orthopedic floor in Clindoc, Cpoe for at elbow support for nursing and physicians...

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14. Front Desk

high Demand
Here's how Front Desk is used in Support jobs:
  • Support front desk with insurance verification and registration.
  • Enlightened front desk staff on how to delete an expired coverage record, and creating a new coverage.
  • Provided Epic (v10) go-live support to ICC Urgent Care, Orthopedics and Front Desk Registration
  • Provided support for the front desk on how to schedule & register a new patient.
  • Prepared statements, drafted letters, assisted front desk and office manager as needed.
  • Assisted front desk in check in and checking out patients with a follow-up appointment.
  • Assisted front desk staff on hyperspace with scheduling patients and putting in billing information.
  • Provided front desk support to schedulers, clinic manager and other users.
  • Provided training to front desk on how to merge two guarantors account.
  • Trained new staff on computer software and created employee front desk manual.
  • Provided support at front desk in collection of demographic information of patients.
  • Assisted in radiant front desk, scheduling future appointments and scheduling manually.
  • Front desk clerk, night auditor, housekeeper, breakfast attendant.
  • Trained front desk staff on how to register a new patient.
  • Supported the front desk, answering the phones and greeting applicants.
  • Front desk staff on how to manage & configure Patient reports.
  • Train and provide support to Radiology front desk end user.
  • Trained front desk personnel in registration of new patients.
  • Coordinate all patient communication with front desk staff.
  • See description for Independence Title front desk support below

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15. Active Directory

average Demand
Here's how Active Directory is used in Support jobs:
  • Used Active Directory for Identity management designed to provide strong authentication and authorization for internal and external websites.
  • Provide on-site technical support at various Brinks locations following Active Directory migrations.
  • Utilize Active Directory Environment - Providing account management support for users.
  • Set up new users account in Active Directory, provided rights to security groups & home directories to traders and executives.
  • Administered Active Directory and Microsoft Exchange; established permissions and created user accounts, mailboxes, and distribution lists.
  • Support of a single Domain of about 35 Clients using Server 2003, Active Directory and Server 2008.
  • Worked with Active Directory and Group Policy objects, mapped network printers and storage drives.
  • Utilized Active Directory to resolve domain and functional accounts for lockouts and password issues.
  • Work with Active Directory to maintain user password and account creation.
  • Utilized Active Directory to create and modify user accounts and permissions.
  • Managed user accounts in Window Server Active Directory and MS Exchange.
  • General administration of windows server, Active Directory and Exchange server.
  • Oversee Consolidation of mutable domains to one active directory domain.
  • Created documentation for training purposes on Exchange and Active Directory.
  • Reset passwords and correct issues within the active directory.
  • Assist users with Active Directory, Citrix, and Google mail as well as Microsoft office 2003, 2007, 2010.
  • Created a new Active Directory Forest and sub domains by setting up VMware ESX Server to run Virtual 2008 Servers.
  • Utilized Powerquest software in conjunction with Active Directory Services to copy images to Hard Drives.
  • Utilize Remedy for incidents and service tickets Maintain Active Directory and Active Roles policy.
  • Supported Exchange, Active Directory, Lync Office and other business essential applications.

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16. Independent Living

average Demand
Here's how Independent Living is used in Support jobs:
  • Provided medication management support and provided various independent living skills training and support as needed.
  • Prepared students with social disabilities for independent living
  • Love to guide and direct to assist with independent living.
  • Teach independent living skills and social recreation skills.
  • Promoted independence to hundreds of developmentally disabled adults by teaching them independent living skills, resulting in increased self-esteem and confidence.
  • Assisted developmentally challenged adults with the development of socialization skills, independent living skills, individual and other necessary skills.

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17. Windows XP

average Demand
Here's how Windows XP is used in Support jobs:
  • Supported Dell Latitude laptops with Windows XP/2000, Dell GX Series Desktops and Gateway Tablet PCs with Windows XP.
  • Verify that end-user's profiles load properly on Windows XP and Windows 7 machines.
  • Walk customers through windows XP, Vista, and Windows 7 when trouble shooting.
  • Support of Windows 7 and the migration from Windows XP to Windows 7.
  • Installed imaging software of Windows XP on all Dell desktops and laptops.
  • Support and diagnose Windows 7, Windows XP and Vista-based OS.
  • Assist with Windows XP - Windows 7 migration for 800+ brokers.
  • Support of Windows XP and Windows 7 Operating System.
  • Upgraded company laptops to Windows 7 from Windows XP.
  • Work with Windows XP and Windows compatible software.
  • Maintain Windows XP/Vista/7 and Mac OS network environment.
  • Support systems with Windows XP, Windows 7, Office 2003, 2007 and 2010.
  • Developed high-security configuration for Windows XP, and successfully transitioned all systems from a workgroup into a domain environment.
  • Worked as part of a team on company wide OS migration from Windows 2000 and Novell to Windows XP.

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18. Technical Support

average Demand
Here's how Technical Support is used in Support jobs:
  • Provide engineering and technical support to field technicians allowing rapid response to service interruptions leading to customer satisfaction.
  • Have efficiently and accurately delivered technical support services for mid-size orthopedic practice.
  • Provided technical support for customers using Dial-up and Broadband connections.
  • Provided technical support for Opera software using Remote Desktop Protocols.
  • Provided technical support and one-on-one training of various software packages.
  • Provided pivotal mechanical/technical support to the pilots and maintenance crew.
  • Utilize technical support programs and accounting programs for customer communication.
  • Provide technical support and incident management service desk functions.
  • Offered technical support for new technology implementations.
  • Provide high level technical support to customers
  • Provided webmaster technical support via e-mail.
  • Completed technical support training program.
  • Delivered Wow Experiences while providing technical support to merchants over multiple mediums such as phones, chats, and tickets.
  • Provide consistent technical support to all levels in a way that they are able to comprehend the instructions.
  • Provided technical support problem solving of customer escalations and client base as it relates to desktop product offerings.
  • Fix computers and provide technical support for 30 computer users as a first-stop before calling on Corporate I.T.
  • Provided technical support for customers' leased T1 lines and Ethernet First Mile (EFM/Metro Ethernet).
  • Provided technical support by obtaining practical knowledge of the Customer Order Database and communicating with the customers.
  • Served in a customer facing role providing effective technical support to users throughout the medical center.
  • Job Duties: Provide on-site technical support and data entry for the company's database.

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19. Clindoc

average Demand
Here's how Clindoc is used in Support jobs:
  • Provided support to Physicians and Nurses for the program ClinDoc Ambulatory of Epic.
  • Provide ATE support to several departments within the hospital in the ClinDoc Application
  • Participated in ClinDoc and Orders for Nurses and Physician Epic Support.
  • Provided support to physicians and nurses in the program ClinDoc.
  • Provided support in ClinDoc to nurses in various departments.
  • Assisted nurses in releasing, acknowledging and administering medication in the MAR and ClinDoc charting in Doc flowsheet.
  • Created EPIC Inpatient ClinDoc "Code Narrator" Tips & Tricks job aide.

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20. Unix

average Demand
Here's how Unix is used in Support jobs:
  • Created / deleted user accounts, reset passwords and modified access permissions as primary UNIX administrator for Linux hosts.
  • Provided UNIX Administrator support to various Customers via the 24/7 Virtual Data Center.
  • FTP automated to allow restricted access to UNIX server from rest of WAN.
  • Created Unix Scripts to Automate the Jobs, File Transfer and Notification.
  • Gained basic user experience with UNIX.
  • Administered UNIX based ERP system.
  • Account maintenance of Unix systems.
  • Experienced in Unix, Microsoft Word, Excel and Power Point Able to Shoot on SonyPD-170 and Polaroid camera
  • Used various Shell Scripts and Scheduled jobs on Crontab in UNIX environment on a routine basis.
  • Second Line Support - Provide SCO Unix, and Windows support for customers.

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21. Cadence

average Demand
Here's how Cadence is used in Support jobs:
  • Specialized support for registration (Cadence/Prelude).
  • Elbow to Elbow Support for Phase II Go Live Support for Ambulatory, Cadence/Prelude.
  • Provided on-site Epic Go-Live and Command Center support as part of the Radiant/Cadence/Prelude team.
  • Served as a Cadence elbow support for multiple family care practices.
  • Support for physicians and nurses, assisted and support of Cadence/Prelude.
  • Supported end users during soft go-live in Cadence module.
  • Provided support for Ambulatory, Inpatient and Cadence modules.
  • Provided front-end support to the clinic's Cadence/Prelude Module.
  • Provided go-live elbow support for Cadence module.
  • Trained in and provided aid for Cadence.
  • Developed Cadence, ADT, HB and PB reports.
  • Provided Cadence elbow support for the Central Registration Department of the Dartmouth Hitchcock Regional Hospital located in Keene, NH.
  • Attended training on Advantage Care-specific workflows (EpicCare Ambulatory, Kaleidoscope, Prelude and Cadence) prior to go-live.
  • Attended training on UnityPoint Health specific workflows (EpicCare Ambulatory, Cadence, and Prelude) prior to go-live.
  • Provided ATE support during go-live Applications Supported: Optime, Cadence, Ambulatory
  • Front Desk Training Support in Epic Cadence and Prelude Clinics Supported: Waukesha Pediatrics Waukesha Family Practice Cardiology Associates

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22. Inventory Control

average Demand
Here's how Inventory Control is used in Support jobs:
  • Key Accomplishments: * Completed inventory control transactions and received returned materials into the inventory.
  • Established inventory control for independent warehouses servicing Dairy Queen, including frozen/canned and fresh foods.
  • Manage items and monetary accounting, inventory control, financial planning and warehousing functions.
  • Managed theft which included video monitoring and inventory control auditing.
  • Maintained detailed inventory control reports and logged daily activities.
  • Executed multiple inventory control, auditing merchandise.
  • Inventory control, receiving inventory.
  • Improved inventory control by performing semi-annual cycle counts of all raw materials and finished goods, ensuring 99% accuracy.
  • Used multiple automated systems and software applications for planning, purchasing, inventory control, and report generation.
  • Support Materials Management Group with inventory control, Service Shipment, MRO purchasing and projects as assigned by Manager
  • Inventory control, supply ordering, organized stockroom and assisted in the displaying merchandise on sales floor.
  • Handled payroll processing, inventory control, and invoicing for non- profit and for profit businesses.
  • Obtained a lead position to handle inventory control, cash management, and sales reporting.
  • Direct inventory control for all showrooms; work with vendors to ensure product availability.
  • Located stock in the system that was out of place and performed inventory control.
  • Enter all shipping information into the inventory control program on a daily basis.
  • Assist Store Information Manager with inventory control audits and stock on hand searches.
  • Have working knowledge of (RF) scanning and inventory control systems.
  • Inventory control, pull parts for valve assemblies.
  • Provided inventory control and de-contamination services for the then uncompleted Fab sections of Micron.

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23. OS

average Demand
Here's how OS is used in Support jobs:
  • Better Diagnosing Procedures Tools/Software Customer/Personal Communications.
  • Reviewed loans for appropriate documentation: completed regular follow ups with foreclosure attorneys, and internal departments for missing information.
  • Provided direct end-user support services to physicians and nurses in hospital departments to facilitate the introduction.
  • Designed an innovative program evaluation process and conducted program evaluations in many counties across Pennsylvania.
  • Participated and frequently facilitate/organized team and cross-team meetings, and maintained appropriate meetings records.
  • Worked closely with Sales Center management to communicate errors and make recommendations for process.
  • Obtained general understanding of OS and application operations related to company offered services.
  • Applied quality control to foreclosure referrals for accuracy before submission to attorneys.
  • Reviewed daily Returned Item Reports for potential losses or fraudulent activity.
  • Cross referenced/verified the above information for documented and grammatical correctness.
  • Ensured closing packages contain all documentation for delivery to corporate.
  • Diagnose and repaired mechanical, electrical and hydraulic systems.
  • Sanitized and laundered all hospital linens and emptied receptacles.
  • Coincide with loss mitigation to initiate modification review.
  • Worked closely with technical on various process improvements.
  • Maintained customer database and finalized closing checklists.
  • Altered Item category configuration for EWM scenarios.
  • Prepared project design specifications and cost estimates.
  • Prepared daily and monthly solicitations to prospects.
  • Process documentation and closed billing.

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24. Powerpoint

average Demand
Here's how Powerpoint is used in Support jobs:
  • Prepared PowerPoint Presentation for Business Acquisition and Integration.
  • Created graphic documentation to support ECAT (Electrical Corrective Action Team) using IVT, CATIA v5 and PowerPoint.
  • Assisted in creating PowerPoint presentations for monthly business meetings, MLS reports and daily listings.
  • Prepared and maintained production reports in excel, access, and PowerPoint.
  • Created PowerPoint slides on rudiments of foreign exchange as training material for employees
  • Created PowerPoint documents with roof conditions of existing Costco Stores nationwide, for Span Construction of Madera, CA.
  • Experience with Microsoft Word, PowerPoint, Excel, Access and Photoshop
  • Operated copiers to fulfill customers orders Promoted and designed business cards Created Powerpoint and Excel documents for clients

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25. VPN

average Demand
Here's how VPN is used in Support jobs:
  • Provided lab-wide break fix support from desktops to servers, COTS and GOTS support, VPN, and remote user support.
  • Support, monitor, test and troubleshoot hardware and software problems relating to LAN, RAS, VPN and WAN.
  • Performed fixes to customer systems through SSH, VPN, remote desktop connections, and tunneling.
  • Network Policy - Created and managed VPN policies for outside vendors and internal users.
  • Connect and configure VPN router to Target broad band connection.
  • Resolve remote VPN connectivity issues on a daily basis.
  • WAN Security\VPN using Watch guard products.
  • Reset use password, support use with blackberry, resolved issue with VPN, AND IMAGE USER COMPUTER.
  • Help employees connect to the VPN via Check Point Secure Client.
  • Manage VPN's and IP Camera's.
  • Created VPN accountsissued RSA tokens utilizing RSA Administration tool.
  • Support for Citrix and VPN users.
  • Set up of Sonicwall TZ 215 for site to site VPN, SSL VPN for people working remotely.
  • Work on Sox PCI vpn compliance issues.

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26. Apple

average Demand
Here's how Apple is used in Support jobs:
  • Provide support for Apple Online Store, processing incoming requests by researching orders, develop creative solutions to complex customer problems.
  • Receive incoming calls from AT&T and consumers with questions or issues regarding their Apple products.
  • Provide hardware support for Windows 7, Windows 8, and Apple OS X corporate laptops.
  • Perform repairs of Apple hardware and software products, maintaining Apple's meticulous quality standards.
  • Labeled, print packing slips and prepared items for shipment while using apple product.
  • Schedule repair appointments for either in-home / on-site or at an Apple Store.
  • Mentored newly hired AppleCare phone agents and agents transitioning to AppleCare Education Support.
  • Provided support and direction to Apple Retail Business teams on a global scale.
  • Support enterprise and education customer with MDM and Apple DEP issues.
  • Work from home- Apple Support answering support calls for Apple Products.
  • Provided software and hardware support for Apple computer owners.
  • Set up appointments at Apple store for hardware issues.
  • Handled technical troubleshooting for Apple iPod software and Hardware.
  • Support APPLE products, as needed.
  • Use iLog to track case notes, set up equipment repairs, set up Apple Retail Store appointments.
  • Trouble shoot customers who had problems with Apple devices Accomplishments A lot of responsibilites
  • Provided technical support for Apple iOS products.
  • Take customer calls -Fix apple products -Help customers find a resolution to their apple product issues
  • Provide support for the Apple OS X operating system, iWork and iLife applications.
  • Job Duties Handle all apple customers billing issues related to the Itunes store, billing errors, processing refunds and giftcards.

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27. Suite

average Demand
Here's how Suite is used in Support jobs:
  • Create and/or modify documents utilizing Microsoft Office Suite.
  • Suggest Verizon Wireless products and services that suite customer needs and wants, being knowledgeable about all services and promotions.
  • Cleaned and dusts areas such as suites, offices, lounges, hallways, corridors and elevators.
  • Employed MS Office Suite, ARCIS and Form Flow to develop data and reports regarding strength management.
  • Provide assistance for Microsoft Office Suite (Excel, Access, Word, and Outlook).
  • Support - Provided in house software support and training on all Microsoft / WordPerfect suites.
  • Prioritize all calls by determining which technician is best suited for the call.
  • Submit vendor create or modify in EZ-Suite to be updated in SAP.
  • Review and resolve all daily and aging invoices via EZ-Suite and IOL.
  • Received McAfee HBSS product suite training from MCNOSC in a classroom setting.
  • Provided phone support for Indus' Asset Management Software Suite.
  • Used Microsoft Suite of programs and Banner Resource program.
  • Install and configure DSV software suite.
  • Reviewed and reconciled vendor invoices via SAP, EZ-Suite, IOL (Invoicing On-Line) and AMAPs.
  • Maintain reports and training documents with Mac s iWorks suite and Microsoft Office Suite
  • Worked as a circulator nurse in a six-suite Ambulatory Surgery Center.
  • Construct Excel spreadsheet formulae and script VBA in Microsoft Office Suite.
  • Use and troubleshooting of Cisco and Nortel Telephony VOIP suites.
  • Updated Microsoft Office Suite (Word, Excel, Outlook, Lync) Upgraded Phone Systems (Cisco)
  • Designed outward facing websites based on Netsuite technology with a backend shopping cart.

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28. Mac

average Demand
Here's how Mac is used in Support jobs:
  • Provided exceptional customer service and technical support for clients utilizing MacPractice software on Apple OSX operating systems.
  • Coordinated procedures for facility and equipment maintenance or modification, including the replacement of machines.
  • Prepared Maintained and organized, rotated voting machines in preparation for election year
  • Assist machine operators conduct scheduled preventative maintenance and cleaning on machinery.
  • Provide information and general instruction of equipment use and machine safety.
  • Interacted with customers, performed snow removal and operated machinery.
  • Attended mandatory safety meetings to ensure machine operation safety.
  • Observed operation of machine and examined diapers for defects
  • Drug Information Center, Sullivan University College of Pharmacy
  • Tended automatic machine that formed disposable diapers.
  • Entered orders into pharmacy medication system.
  • Removed finished packaged items from machines.
  • Fill prescriptions electronically and via pharmacy.
  • Assigned second generation machine recovery project.
  • Operated all specialty meat processing machines such as Bone Saw, Needle and other tenderizing machines, two vacuum sealing machines.
  • Showed clinicians how to efficiently utilize E-prescribing to route medication to pharmacy and how to enter free text in Power note.
  • Worked with locksmith in lock shop, took apart and replaced faulty locks, used key machine to cut keys.
  • Migrated analog devices such as FAX machines and modems through the use of voice gateways and dedicated channel banks.
  • Helped physician s create SmartPhrase templates for their progress notes and letters and assisted in setting up NoteWriter Macros.
  • Performed remittance calculation and paycheck to Vendors-Very solid in Excel (Macro, tables, pivot, etc.)

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29. Daily Activities

average Demand
Here's how Daily Activities is used in Support jobs:
  • Job duties: supporting individuals with their daily activities, administering medications, bringing individuals to doctor appointments, ordering medications
  • Perform routine daily activities of preparing and submitting the Daily Status Briefing, and processing and approving the Positive Access Control.
  • Assist Developmental Disabled clients in daily activities: cooking, cleaning, medications, appointments, recreation, and hygiene.
  • Provided support to autistic child with daily activities and social skill development with the goal of enhancing life quality.
  • Assisted with their daily activities such as eating, transporting in wheelchair, leisure activities, etc.
  • Supported and assisted young children with severe mental disabilities; including Autism with daily activities and tasks.
  • Assist patients their daily activities such as bathing and dressing, grooming, eating and drinking.
  • Administer the daily activities of the client under the direction or order of the employer.
  • Relieved parents of their duties to focus on other daily activities and their other children.
  • Staff: Responsible for supervising the daily activities of consumers living with Traumatic Brain Injury.
  • Worked with developmentally disabled clients, assisted with daily tasks and daily activities.
  • Assist with daily activities including events, hygiene and dress.
  • Coordinated with others to simplify daily activities in the barn.
  • Worked on goals of individuals and documented daily activities.
  • Increased socialization skills with creative visuals of daily activities Presented Activities Slideshow at annual Family client meetings.
  • Logged daily activities on Therap.

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30. LAN

low Demand
Here's how LAN is used in Support jobs:
  • Planned, organized and coordinated activities related to the implementation of a Video on Demand kiosk and consumer web-based application.
  • Collaborate directly with building administrators and other stakeholders to ensure the Office of Special Education strategic plan is being implemented.
  • Developed complete and comprehensive testing plans to meet defined business requirements and ensure of all identified functional requirements.
  • Developed 40+product placement plans to generate sales dollars and developed customer relationships with vendors and boosting future sales.
  • Collaborated in planning and carrying out family group meetings with education and activities for approximately 85 families.
  • Perform miscellaneous activities as directed to support the efficient operation of a warehouse in a dynamic environment.
  • Focused on individually tailored recommendations for retention options, including Repayment Plans, Special Forbearance and Modifications.
  • Coordinate and plan with operations management, strategies to safely warrant maximum production levels.
  • Handle daily suspense report balancing funds, determining applications and investigate transactions.
  • Designed, planned, coordinated and executed detailed Marketing Department office relocation.
  • Increased accuracy by developing and implanting additional procedures for tracking records.
  • Communicated to mid and top level management concerning process planning.
  • Maintain/updated all resource materials associated with emergency preparedness plans.
  • Planned and organized work under minimal supervision of management.
  • Negotiated land navigation direction to provide accuracy in distance.
  • Coordinated/Planned/Moved entire Maintenance Shop and Crib.
  • Planned and implemented backup strategy.
  • Partnered with Portfolio Managers and account administrators to resolve account discrepancies related to any holdings, cash balances or market values.
  • Attend meetings of the executive board to plan club meetings, arrange for guest speakers, and present on relevant topics.
  • Provide coaching and guidance to employees regarding medical, savings plan, financial education sessions, health/dental insurance and 401K pension.

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31. IP

low Demand
Here's how IP is used in Support jobs:
  • Coordinate equipment installation and training and provide logistical support during training and installation and training including providing power sources and materials.
  • Maintain calibration records and other technical data pertaining to measurement equipment to verify that the measuring equipment is functioning properly.
  • Created and implemented standardized processes and procedures that better aligned the Phillips Pipeline organization to the corporate model.
  • Process shipping and receiving per vendor/government requirements of electronic operation procedures and hardware and warehouse flow.
  • Participated with management and peers to implement pilot projects integrating our wireless and fiber division.
  • Assured proper authorization for all shipments; oversaw tracking and monitored cross-border transportation activities.
  • Explained exercise modifications and contraindicated movements to participants with a history of injury.
  • Performed configuration of IP connectivity and troubleshooting routing and network interface issues.
  • Received calls reporting equipment defaults and logged details electronically in Excel spreadsheet.
  • Created and implemented an organized system for equipment maintenance and updates.
  • Performed hardware/software/peripheral configuration, installation, troubleshooting, diagnostics and repair.
  • Co-authored controlled documents which affected multiple functions within the quality department.
  • Adjusted and monitored the operation of automated mail processing equipment.
  • Interfaced directly with Air Force officials regarding medical equipment/services requests.
  • Reviewed requirements consistent with directives governing the acquisition of equipment/services.
  • Developed Excel template to produce commercial invoices for international shipments.
  • Maintained Precision Measurement Equipment Laboratory (PMEL) equipment.
  • Participated in evaluating and analyzing trends for inventory discrepancies.
  • Participate in stockroom maintenance, organization, and housekeeping.
  • Replenished consumables and performed key operator maintenance of equipment.

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32. Special Projects

low Demand
Here's how Special Projects is used in Support jobs:
  • Maintained Accurate Financial Records/Vendor Files and assisted auditors with special projects.
  • Recognized for volunteering on special projects requested by customers.
  • Handled special projects regarding marketing material design and processing.
  • Served on special projects team for US Bank, reconciling electronic funds transactions for four western states.
  • Processed media orders, soft collections and worked directly with senior management on special projects.
  • Manage resource allocation for a wide range of special projects to meet requirements.
  • Administered support for special projects related to the program per client requirements.
  • Scan, make copies, and assist in special projects where needed.
  • Assisted with special projects with mass user set ups and shopping lists.
  • Helped where needed on special projects and graphic arts for marketing.
  • Assist the department in special projects as needed by the team.
  • Worked on special projects as assigned to me by management.
  • Work with managers on special projects in progress
  • Complete special projects, as assigned.
  • Handle special projects for Pastors.
  • Provided overall graphics design support for print advertising Designed and prepare editorial pages Worked on special projects and publications.
  • Uploaded, conducted quality checks, and approved photos in Fotaflo - Completed Special Projects as needed

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33. Computer System

low Demand
Here's how Computer System is used in Support jobs:
  • Performed basic configuration management and system diagnosis of 16 computer systems within the unit.
  • Performed problem determination and repair of desktop computer systems.
  • Enter data into computer system rapidly and accurately.
  • Maintained stored incoming items on computer system.
  • Monitor computer systems for normal operations.
  • Verify and enter data onto and from plant tags using computer systems, printed output, and hand written documentation.
  • Teach doctors, nurses and secretaries how to use the new computer systems being implemented with in their hospitals.
  • Demonstrated the ability to fill in at a moments notice, quickly mastering their computer systems and processes.
  • Entered purchase orders into the computer system, expedited orders, called suppliers with problems on shipments.
  • Facilitate an order for consumable lab inventory; enter orders into computer systems, Webs, etc.
  • Scanned and saved carrier invoices in computer system and entered invoices into QuickBooks for subsequent payment.
  • Helped Receive and Ship Equipment out to other states and keep track in the computer system.
  • Traveled across the US to integrate computer systems and peripherals over to freeway auto insurance servers.
  • Registered beneficiaries into the Composite Health Care System (CHCS), DOD computer system.
  • Performed system administrator duties such as installing software, and uploading data to computer systems.
  • Entered client data into a computer system, depending on the task at hand.
  • Used appropriate software solutions and computer systems to accurately document and track client contacts.
  • Typed a variety of forms and documents; Inputs data into computer system.
  • Identified and correct or advise, on operational issues in client computer systems.
  • Updated the computer system to reflect status of collateral and loan files.

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34. Stock Room

low Demand
Here's how Stock Room is used in Support jobs:
  • Maintained organization and replenishment of stock room -Ensured cleanliness of merchandise -Assisted sales team to provide customers with the best experience
  • Assisted customers in locating specific clothing items by helping them look through the clothing racks or checking the stock rooms
  • Maintain sales floor, fixing displays, maintain stock room, maintain fitting rooms, and process merchandise.
  • Maintained an orderly stock room while receiving shipment and helping stock team organize and replenish sales floor.
  • Merchandised, priced, and stocked products on sales floor and in stock room.
  • Inventory Management (new stock room development and EBOM s implementation).
  • Supported department manager in organizing all stock rooms and securing shipments.
  • Managed a stock room in a clean and orderly manner.
  • Bring customers new luggage from the stock room.
  • Maintain the parts stock room for maintenance dept.
  • Maintain stock rooms to departmental standards.
  • Maintained a clean orderly stock room.
  • Organized and maintained stock room.
  • Inventory in the stock room.
  • Maintain an organized stock room.
  • Unload trucks, stock floor and stock rooms, fix and build floor displays.
  • Organize, back stock, and clean stock rooms.
  • Maintain Stock Room ; sorting shoes Assist Sales associates in meeting the needs of customers
  • Rearranged stock room Stock shelves, and marked prices on shelves and items.
  • oversee pink bra stock room.

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35. Sharepoint

low Demand
Here's how Sharepoint is used in Support jobs:
  • Team roles included SharePoint Site Administrator, Communication Manager, Training Coordinator and Dashboard Manager.
  • Document SharePoint usage statistics, report daily trend analysis to management.
  • Manage SharePoint site user access using ITSM ticketing system, efficiently handled 3 plus trouble tickets daily.
  • Maintain SharePoint 2007/2010 sites per site owners' requests, tasks include creating and editing content.
  • Provide users with access by adding them to appropriate AD or SharePoint group.
  • Created process documents and documented the status of projects using Microsoft SharePoint.
  • Assisted in the design and deployment of a new SharePoint 2013 infrastructure.
  • Deploy custom solutions into the different location of SharePoint servers.
  • Managed Projects/Resources in DeliveryTracker, SharePoint, and HP PPM.
  • Modified sites using the SharePoint Designer (SPD).
  • Modified PowersShell script for SharePoint Servers.
  • Improved team effectiveness by creating a functional SharePoint form for time adjustments, resulting in increased accuracy of agent timecards
  • Modified sequential workflow using SharePoint designer.
  • Developed workflows using SharePoint designer.
  • Maintained Testing Environment schedule, Sharepoint site, and prepared various reports and documents for Release Management.
  • Created workflows and built online web application forms using SharePoint for CEO and staff use.
  • Document new and existing IT resolutions from old knowledgebase to new SharePoint online Portal.
  • Developed Dev environment as a part of SharePoint farm.

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36. Special Needs

low Demand
Here's how Special Needs is used in Support jobs:
  • Provided special needs for autistic/ developmentally disabled client with behavioral and mental health support.
  • Helped special needs man with everyday activities
  • Served as a primary point of contact for a small group of students between the ages of 13-18 with special needs.
  • Helped take care of my special needs brother so my parents could go out and do stuff.
  • Supported classroom teachers and students with special needs in classroom management, and educational materials.
  • Group home setting giving families weekend relief by caring for their special needs children
  • Support families in there homes with children or adults with special needs.
  • Provided individual support to clients with special needs or other medical disabilities.
  • Assist special needs students in a special classroom and inclusion classrooms
  • Work with special needs kids to help better daily skills.
  • Substituted for support staff working with children of special needs
  • Provide one on one care for individuals with special needs
  • Assist customers in locating inventory for their special needs.
  • Support special needs individuals in their daily life tasks.
  • Developed strategies on special needs issues.
  • Assist special needs students and teacher.
  • Home Support Provided support for student with special needs, working on academic and social skills in the public setting.
  • Offered care and supports services to special needs adults * Organized and arranged activities and meals.
  • Provided extra assistance to students with special needs Enforced administration policies and rules governing students.

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37. Linux

low Demand
Here's how Linux is used in Support jobs:
  • Performed Linux administration and data migration activities.
  • Provided support, troubleshooting and triage of hundreds of Linux servers that managed dissemination of messages from various carriers.
  • Installed and configured Linux NNTP spooling, front, and back-end daemons.
  • Developed a strong knowledge of both Windows and Linux shared hosting platforms.
  • Input and reviewed telephone orders in the Linux system.
  • Root User in a Linux Environment.
  • Patch administration on Linux & Solaris servers.
  • Update MQ FP on Zlinux nodes.
  • Create qmgrs/brokers on Windows, Zlinux and AIX nodes.

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38. HR

low Demand
Here's how HR is used in Support jobs:
  • Developed social-communicative interventions and modified academic instructional plans for a Kindergarten through 2nd grade self-contained class of students with autism.
  • Interact with and support development teams through application changes/deployments, while monitoring the web and application environments to maintain availability.
  • Interacted professionally and effectively through verbal and written communication, with emphasis on building trust and minimizing company liabilities.
  • Provided expertise and direction to other contractors in developing and providing remote communications for all bases throughout Iraq.
  • Investigated new automated equipment to streamline throughput and increase output of quality results for the Clinical Testing Laboratory.
  • Supported front line representatives in resolving difficult issues through investigative measures, follow-up and recommended coaching opportunities.
  • Achieved negotiated personal sales and sales activity goals through the identification and satisfaction of customer needs.
  • Operated with infusion nurses, guiding them through proper documentation while administering chemotherapy treatment.
  • Maintain and update signage throughout facility according to OSHA regulations and standard operating procedures.
  • Provide technical assistance to existing customers for all support products offered through GoDaddy.
  • Promoted positive academic and behavioral performance through one-to-one instruction in Grades 1-3.
  • Provide accurate responses with appropriate information available through script and policy.
  • Strengthened customer relationships through additional product sales by phone.
  • Perform monthly synchronization between the unclassified and classified databases.
  • Implemented compliance with Federal subcontracting regulation throughout the company.
  • Registered laboratory specimens and verified insurance through RTE.
  • Support all pull-through activities relative to customer strategy.
  • Assess registration logistics quality through attendee evaluation forms.
  • Accommodate visitors and provide guidance throughout headquarters.
  • Prepare and displayed weekly advertisements throughout store

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39. Lotus Notes

low Demand
Here's how Lotus Notes is used in Support jobs:
  • Migrated and configured Lotus Notes/Organizer accounts.
  • Provided one-on-one technical support and training to 1500 staff members during the migration from Lotus Notes to Microsoft Exchange 2003.
  • Provided upper-level Client/Server support for Windows 3.x, 9x, NT 4.0, MS-DOS, and Lotus Notes.
  • Managed call volume utilizing Clarify Clear Support, Lotus Notes and incoming call queue.
  • Managed Lotus Notes CMS online database for department's internal documents.
  • Copied data from Lotus Notes database into Microsoft Excel spreadsheet.
  • Monitor manufacturing processes via IBM Lotus Notes.
  • Provided installation and set-up assistance for Lotus Notes, Blackberries, Palms, and Novell systems.
  • Configure / Install Wireless Access, Lotus Notes, Blackberry, PDA's, Citrix, and FTP.

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40. CRM

low Demand
Here's how CRM is used in Support jobs:
  • Improved changes to processes and policies to improve productivity or customer satisfaction within CRM applications
  • Worked on major consolidation project which involves merging regions, districts & location details in CRM for all modules within it.
  • Worked on various fit gap for applying maintenance pack 5 for the current CRM 8.9 version.
  • Worked with third party data warehouse application to send all CRM data.
  • Aided programming department in designing custom built CRM.
  • Involved in mapping the fields between CRM & their tables.
  • Identify, research, and resolve caller s issues using CRM or Avionte Follow-up with appropriate branch personnel regarding unresolved issues.
  • Worked within Salesforce Client Relations Management (CRM) to create cases, assign tasks and run reports.
  • Provided website technical support via phone, chat and CRM to Volusion customers.
  • Bridge gaps between Sales Force CRM and Siebel and OnTarget data bases.
  • Provide support via phone, live chat, and CRM ticket-managing system.
  • Document caller s requests via CRM or Avionte.
  • Assisted over 1000 merchants with learning and becoming competent using the shopping cart software Simultaneous multi-tasking of activities with the CRM
  • Process event RSVPs and enter registrations in Talisma CRM software.
  • Utilized Siebel & Atlys CRM systems.

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41. Outbound Calls

low Demand
Here's how Outbound Calls is used in Support jobs:
  • Completed outbound calls to employers that were not set up to receive their employee's drug screens.
  • Handled 50+ outbound calls a day to potential new employee drivers.
  • Perform outbound calls attempts using telephone numeric keypads.
  • Make outbound calls to patients for correct address.
  • Operate phone system, communicate over the phone with customers Handle 40-50 inbound and outbound calls per day
  • Conduct Outbound calls to ensure timely service and repair -Conduct Technician closeouts -Confirm service, repair and plumbing calls
  • Work At Home Customer Retention Representative Answers inbound and make outbound calls from home mainly regarding cancellations.

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42. Verizon

low Demand
Here's how Verizon is used in Support jobs:
  • Coordinate and purchase devices from various vendors (AT&T, T-Mobile, Nextel and Verizon).
  • Answered and documented incomming calls pertaining to damages or maintinence of verizon business properties .
  • Received direct calls from Verizon Business customers and support engineers in need of immediate assistance with unavailable or degraded circuits.
  • Conduct customer education on a variety of Verizon broadband, entertainment & telecommunications products and services via telephone.
  • Answered calls and performed troubleshooting Verizon system and multiple manufactured devices to obtain maximum customer satisfaction.
  • Provide technical support to Verizon customers ensuring superior service delivery to internal and external valuable customers.

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43. High Volume

low Demand
Here's how High Volume is used in Support jobs:
  • Worked in very high volume and fast-paced professional environment.
  • Skilled in Microsoft Access and Microsoft Excel, strong attention to detail while completing a high volume of manual tasks accurately.
  • Position required a high level of attention to detail and working with a very high volume of loan applications.
  • Processed high volumes ($20M/yr) of premium renewal payments remitted by check.
  • Managed communication flow for four high volume phone lines.
  • Experience in a high volume, high volatility environment.
  • Account management for high volume and revenue producing companies such as Net Jets and Delta Private Jets.
  • Screened, directed, and responded to a high volume of telephone,inquiries.

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44. Voip

low Demand
Here's how Voip is used in Support jobs:
  • Performed database deployment, maintenance, and administration for IP Telephony/VoIP networks.
  • Assisted GS staff with setting up routers/switches for various networks such as the Mojave Viper exercise and VOIP networks.
  • Convert and configure voice lines to VOIP.
  • Installed 400 VoIP phones to system network.
  • Configured VOIP telephones for future use.
  • Supported over 100,000 VoIP phones system-wide.
  • Provided expertise and anticipatory assistance/support for small- to large-business needs, specifically in regards to organization, communication, and VOIP.
  • Planned, developed, and migrated from a legacy Intecom PBX phone system to Cisco Unified Communications VOIP phone system.
  • Configured VOIP cold spare to preparation for DR. Spec out SAN environment to replace HP MSA Fiber SAN.
  • Install and connect cisco VOIP phone 79xx series to the network including the expansion module in user desk.
  • Work with fiber field technicians to deploy new data and voip circuits from between 1MG and 250MG.
  • Configured a variety of VOIP phone features and edgemarc routers.
  • Trained to support Avaya VoIP systems.
  • Administer Mitel 5000 VoIP phone system via Mitel Ops Manager.
  • Voice Implementation Support Provide Engineering/technical systems support on Nortel and Avaya landline phone systems conversion to Cisco-VOIP.

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45. Clinical Staff

low Demand
Here's how Clinical Staff is used in Support jobs:
  • Provide technical and training support to clinical staff during EpicCare implementation.
  • Provided elbow-to-elbow to clinical staff and physicians.
  • Conducted Go-Live and ongoing classroom sessions for physician/providers, nursing staff, clinical staff, ancillary departments and practice management users.
  • Assisted clinical staff with placing orders, documentation, and creating personal preference lists in a clinical setting.
  • Provided elbow to elbow support to physicians and clinical staff with knowledge in ambulatory and inpatient settings.
  • Educated and assisted clinical staff on how to place orders in epic and create preference list.
  • Experienced one-on-one go-live expert providing support to providers, nurses and non-clinical staff.
  • Educate physicians and clinical staff to meet federal Meaningful Use requirements.
  • Performed training for front desk, administrative and clinical staff members.
  • Educated nurses and clinical staff on creating scheduled appointments.
  • Provided training support to physicians and clinical staffs.
  • Supported Physicians, nurses and other clinical staff.
  • Aided Clinical staffs with their in-basket.
  • Drafted reminders to clinical staff.
  • Assisted Clinical staff with new workflow documentation
  • Provided ongoing onsite classroom training sessions for Physician/Provider's, nursing staff, clinical staff, and practice management users.
  • Assisted nurses/clinical staff with troubleshooting workflow issues and placing reports of technical issues to the command center.
  • Provide onsite activation support to physicians and clinical staff.
  • Processed billing charges for our clinical staff using ARPlus.

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46. Customer Orders

low Demand
Here's how Customer Orders is used in Support jobs:
  • Fulfilled online customer orders for shipment processing.
  • Maintained warehouse inventory and filled customer orders.
  • Process customer orders and associate sales manager orders by telephone, fax, mail, e-mail and Home Delivery orders.
  • Enter customer information into computer to generate a shipping invoice, pick and pack customer orders.
  • Audit export documents, checked INCO and letters of credit terms and accurately invoiced customer orders.
  • Take care of online customer orders, also take care of the customers on the floor.
  • Received trading errors from Compliance to remove errors from customer orders and moved to error accounts.
  • Ensured all customer orders were located on the correct pallet and in the right sequence.
  • Performed picking, sorting, and stocking parts for customer orders and in store inventory.
  • Source various products from vendors and local sources to fill customer orders and special requests.
  • Support the system configuration and order fulfillment process as needed to satisfy customer orders.
  • Operate computer terminals and software applications to log and process customer orders.
  • Administer purchase orders for customer orders; liaison with vendors.
  • Aided press operators in operating press to complete customer orders.
  • Accepted customer orders on Fidessa OMS and took customer calls when sales traders needed back up.
  • Answered incoming customer calls Took customer orders Monitored Stores Relayed information to stores from customers as needed

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47. Developmental Disabilities

low Demand
Here's how Developmental Disabilities is used in Support jobs:
  • Provided diverse skills to children and adults with developmental disabilities to further independent living and communication skills Monitored and recorded improvement
  • Assisted individuals with developmental disabilities achieve more independence through improving their Life SkillsOne-to-one behavior intervention and goal attainment.
  • Worked directly with program manager providing support supervision and instruction to clients with developmental disabilities.
  • Provided support necessary to enable persons with developmental disabilities.
  • Assisted children with developmental disabilities in a residential environment.
  • Assisted clients with severe developmental disabilities in a residential setting
  • Supported individuals with Developmental Disabilities in community settings.
  • Provide support to individuals with developmental disabilities.
  • Acted as a counselor at an Equestrian therapy day camp for children with developmental disabilities, including Autism Spectrum Disorder
  • Help children with developmental disabilities to be integrated into the community with their natural peers.
  • Provided care for adults with profound mental and physical developmental disabilities on a daily basis.
  • Support and Implement structure for clients with Developmental Disabilities in supportive living.
  • Work to provide quality of life to people with developmental disabilities.
  • Resided in the home with a consumer with developmental disabilities.
  • Assisted in the care of those with developmental disabilities.
  • Job description: Assisting adults with developmental disabilities.
  • Individualized Supported Living(ISL) Provides individualized supports to people with developmental disabilities who live in homes of their choice.

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48. Problem Resolution

low Demand
Here's how Problem Resolution is used in Support jobs:
  • Assisted with connectivity issues, reset passwords for residential customers, and documented problem resolution in Remedy.
  • Assist merchandising assistant in problem resolution contact for distribution centers and stores.
  • Conducted follow up activities for end users comprising maintenance and problem resolution.
  • Managed support documentation for speedy escalation and support procedures for problem resolution.
  • Reconcile accounts & communicate results allowing for effective problem resolution.
  • Receive escalated calls, determine problem priorities, follow-up, and escalated time frames for account problem resolution.
  • Document and distribute problem resolution and software install instructions to desktop support team.
  • Handle internal escalations for problem resolution for customers business.
  • Support team member responsible for telephone and on-site problem resolution for multi-site child care and development center.
  • Inform web site users of problems, problem resolutions or application changes and updates.

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49. POS

low Demand
Here's how POS is used in Support jobs:
  • Administered requirement distribution/online posting program.
  • Performed digital imaging production work such as hands-on digitization, post-processing, quality control, and digital asset management.
  • Required to utilize appropriate protective clothing and equipment in accordance with job requirements where possible hazardous conditions exist.
  • Review and analyze income documentation received in order to ensure compliance with modification standards and possible modification approval.
  • Position requires exceptional attention to detail and ability to master multiple projects simultaneously as well as stay organized.
  • Performed detailed analysis reporting providing intelligence for every individual screened for employment or counter intelligence purposes.
  • Developed and implemented a structured behavior intervention plan designed to positively reinforce or amend target behavior.
  • Performed preventative maintenance to achieve excellent machine availability and highest performance and customer satisfaction possible.
  • Provided courteous customer service, quickly resolved emerging issues/complaints, and maintained positive public relations.
  • Develop creative solutions where possible, using in-depth product knowledge to address non-standard customer requirements.
  • Motivate operators to make daily production numbers and also promote a positive work environment.
  • Assigned to senior position in Personal Security Detail escorting dignitaries and senior personnel.
  • Developed Virtual Security Team website support tool repository, and SecurityAV notifications dashboards.
  • Qualify and transfer leads after creating and confirming interest in post secondary education.
  • Contributed to a positive customer service experience by supplying sales associates with merchandise.
  • Maintained positive relationships with leading carriers and served as relied upon customer resource.
  • Maintained a variety of statistical and financial records for actuarial purposes.
  • Worked simultaneously in several proprietary systems for monitoring and tracking purposes.
  • Disposed damaged or defective items and returned requested merchandise to vendors.
  • Updated publication guides, policies and designed other proposal-related documents.

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50. Optime

low Demand
Here's how Optime is used in Support jobs:
  • Support OpTime: Anesthesia, Post Anesthesia Care Unit and Same day surgery.
  • Supported OpTime and Anesthesia in Surgical Services.
  • Assisted in classroom, online and live training for employees during the implementation of Epic Optime and Anesthesia modules.
  • Provided Epic Go live support in OpTime setting * Assisted physicians on medication and order on the work flow.
  • Provided support as an Epic support Analyst for the program Optime and ClinDoc.
  • Worked with Optime, Anesthesia Management, and Ambulatory.
  • Worked with Epic Optime, and Ambulatory.
  • Elbow to Elbow support to Surgeons and Nurses using optime for pre-operation, intra-operation and post operation procedures.

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20 Most Common Skill for a Support

Customer Service20.8%
Sales Floor11.8%
New Merchandise10.6%
Data Entry7.3%
Phone Calls7%
Email5.7%
Trouble Shooting5.2%
Go-Live4.1%

Typical Skill-Sets Required For A Support

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
15.8%
15.8%
2
2
Sales Floor
Sales Floor
9%
9%
3
3
New Merchandise
New Merchandise
8%
8%
4
4
Data Entry
Data Entry
5.5%
5.5%
5
5
Phone Calls
Phone Calls
5.3%
5.3%
6
6
Email
Email
4.3%
4.3%
7
7
Trouble Shooting
Trouble Shooting
4%
4%
8
8
Go-Live
Go-Live
3.1%
3.1%
9
9
Setup
Setup
3%
3%
10
10
Internet
Internet
2.7%
2.7%
11
11
Providers
Providers
2.3%
2.3%
12
12
SQL
SQL
2%
2%
13
13
Cpoe
Cpoe
1.6%
1.6%
14
14
Front Desk
Front Desk
1.5%
1.5%
15
15
Active Directory
Active Directory
1.5%
1.5%
16
16
Independent Living
Independent Living
1.3%
1.3%
17
17
Windows XP
Windows XP
1.3%
1.3%
18
18
Technical Support
Technical Support
1.3%
1.3%
19
19
Clindoc
Clindoc
1.3%
1.3%
20
20
Unix
Unix
1.2%
1.2%
21
21
Cadence
Cadence
1%
1%
22
22
Inventory Control
Inventory Control
1%
1%
23
23
OS
OS
1%
1%
24
24
Powerpoint
Powerpoint
1%
1%
25
25
VPN
VPN
1%
1%
26
26
Apple
Apple
0.9%
0.9%
27
27
Suite
Suite
0.9%
0.9%
28
28
Mac
Mac
0.9%
0.9%
29
29
Daily Activities
Daily Activities
0.9%
0.9%
30
30
LAN
LAN
0.9%
0.9%
31
31
IP
IP
0.9%
0.9%
32
32
Special Projects
Special Projects
0.9%
0.9%
33
33
Computer System
Computer System
0.8%
0.8%
34
34
Stock Room
Stock Room
0.8%
0.8%
35
35
Sharepoint
Sharepoint
0.8%
0.8%
36
36
Special Needs
Special Needs
0.8%
0.8%
37
37
Linux
Linux
0.7%
0.7%
38
38
HR
HR
0.7%
0.7%
39
39
Lotus Notes
Lotus Notes
0.7%
0.7%
40
40
CRM
CRM
0.7%
0.7%
41
41
Outbound Calls
Outbound Calls
0.7%
0.7%
42
42
Verizon
Verizon
0.7%
0.7%
43
43
High Volume
High Volume
0.7%
0.7%
44
44
Voip
Voip
0.7%
0.7%
45
45
Clinical Staff
Clinical Staff
0.7%
0.7%
46
46
Customer Orders
Customer Orders
0.7%
0.7%
47
47
Developmental Disabilities
Developmental Disabilities
0.7%
0.7%
48
48
Problem Resolution
Problem Resolution
0.6%
0.6%
49
49
POS
POS
0.6%
0.6%
50
50
Optime
Optime
0.6%
0.6%

57,635 Support Jobs

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