Senior Software Engineer
The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics - all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.
Join us to do the best work of your career and make a profound social impact as a Senior Software Engineer on our Software Engineering Team in Hopkinton, Massachusetts or Research Triangle Park, North Carolina .
As a Senior Software Engineer, you will develop advanced and innovative algorithms, considering efficiency, performance, and data reduction opportunities, and debug highly distributed, multi-threaded complex systems. You will be part of an exciting team of senior developers and architects who are working on new business-critical initiatives and the core Data Path of Dell Technologies' leading midrange storage product. The team you will work with is tasked with modeling, developing, debugging, and analyzing performance on the enterprise storage system.
Responsible for the development and maintenance of data path software for Dell's storage product in a scrum team-oriented environment
Contribute to the design and architecture of new features according to the product owner and customer requirements
Develop, review and implement test cases for software products and systems
Triage and debug different issues found by testing and in customer cases
Storage Array, distributed systems ( multi-threading, locks, scheduling ), storage technologies (SAN, NAS, RAID, snapshot, replication), networking, device drivers, clustering, etc.
~ Strong in Object-oriented design, C/C++ and Python programming skills and strong debugging skills using gdb
~ Strong Linux/Windows kernel programming skills
~ Bachelor's / Master's degree in computer science or related field
Knowledge and expertise in file systems and data recovery development
Experience with Agile and Scrum methodology
Hands-on experience in applying Artificial Intelligence (AI) within enterprise storage environments. AI-driven solutions for storage optimization, predictive analytics, or intelligent data management in large-scale systems
If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Read the full Equal Employment Opportunity Policy here .
$53k-65k yearly est. 1d ago
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IP Docketing Specialist - Remote Option Available
Akerman 4.9
Remote job
Founded in 1920, Akerman is recognized as one of the nation's premier law firms, with more than 700 lawyers across the United States. Akerman is seeking a full-time Intellectual Property (IP) Patent Docketing Specialist to provide timely and effective docketing and administrative support to the Intellectual Property Group.
Responsibilities include, but are not limited to:
Review, docket and distribute a high volume of incoming correspondence from the USPTO, WIPO and foreign associates according to established procedures
Review and update docket based on USPTO filing receipts, WIPO confirmations, and correspondence from foreign associates according to established procedures
Update docket based on docket answers/instructions received from attorneys and paralegals
Monitor daily docket to ensure all deadlines are met
Perform monthly status check of pending US patent applications
Manage incoming and outgoing transferred files
Respond to internal inquiries; generate reports as needed by the IP group
Save correspondence in document management system to maintain electronic files
Required Skills Include:
Working knowledge of US and International patent and trademark prosecution processes and their associated rules and procedures
Analytical reasoning skills and ability to interpret rules and instructions accurately
Excellent organizational and follow-up skills
Comfortable and efficient at calculating dates
Detail oriented; ability to perform routine tasks and maintain concentration for long period of time.
Ability to prepare accurate, highly detailed work; excellent proofreading skills.
Proficient with MS Office applications
6+ years intellectual property experience in a law firm or legal services environment
Prior IP docketing experience required, prior patent docketing experience preferred.
Prior IP docketing experience using computer database programs, specifically FIP is highly preferred
Undergraduate degree preferred
We offer an excellent compensation and benefits package.
Job Type: Salary
Salary Range: $92,000 - $105,000 (Actual salary is based on experience and job qualifications.)
Bonus: Discretionary holiday bonus
Benefits: Paid Time Off, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, 401k Profit Sharing Plan, and Transportation Program
Please submit your resume, cover letter, and salary requirements. EOE
#LI-PT1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
$92k-105k yearly 5d ago
Neuroradiologist - REMOTE 7 On / 14 Off
Maimonides Medical Center 4.7
Remote job
Neuroradiologist - REMOTE 7on/14off
Remote Work schedule: Work one week, off two weeks
THE BEST CAREERS. RIGHT HERE
@ BROOKLYN'S LEADING HEALTHCARE SYSTEM.
MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES
We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers
. At Maimonides Health, our core values
H.E.A.R.T
drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of
patient-centered care.
The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.
The Radiology department is seeking a remote Board Certified/Fellowship trained Evening Neuroradiologists to join our team. You will read 100% Neuroradiology.
At Maimonides, we are continuously expanding our services and remain at the forefront of innovative medicine. Our Comprehensive Stroke Center was recently ranked #1 in the United States for patient survival. We are a Level One Trauma Center and Brooklyn's first fully accredited Cancer Center treating patients of all ages.
We perform a high volume of imaging for our busy spine services and otolaryngology practices affiliated with the hospital and for other groups seeking high-level imaging services in the borough.
In addition to its hospital-based practice, the Radiology department has 2 outpatient imaging centers and a third under construction. We have state-of-the-art imaging equipment and post-processing technology with integrated PACS and Voice Recognition and remote access via VPN for all radiologists.
In this role, you will:
Provide accurate, timely, and high-quality diagnostic reports during evening shifts (typically 4pm-12am Mon-Fri and weekend coverage).
Participate in emergency and trauma imaging interpretation, supporting the hospital's Level One Trauma and Comprehensive Stroke Center.
Collaborate with clinical teams (neurology, neurosurgery, ENT, spine services) to provide consultative expertise on imaging findings.
Participate in resident teaching and training, providing feedback and educational support as part of the department's academic mission.
We require:
Board Certified in Diagnostic Radiology
A Completed Fellowship in Neuroradiology from an accredited institution
Valid New York State Medical License
REMOTE: 7 on/14 off. Salary: $415,000 - $475,000/yr.
We offer comprehensive benefits including a 403 (b) retirement plan. For immediate consideration, please forward a resume to Daniel Masri at ****************.
Maimonides Medical Center (MMC) is an equal opportunity employer.
$45k-54k yearly est. 3d ago
Work from Home - Online Product Support (Entry Level)
Glocpa
Remote job
We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
$30k-52k yearly est. 60d+ ago
IT Help Desk Technician (Remote)
Capital Rx 4.1
Remote job
About Judi Health
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:
Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
Judi, the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.
Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit ****************
Location: Remote (East Coast - 7am ET - 4pm ET)
Position Summary:
The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and off boarding IT activities associated with employee profiles.
Position Responsibilities:
Research end user issues independently, when needed, and document/develop a solution per company standards
Developadditional MDM automation to facilitate user onboarding
Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software.
Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business.
Responsible for all onboarding and offboarding related IT activities, including system-wide access,purchasing and retrieving of equipment, upgrades, asset tagging, etc.
Create Exchange rules to address spam/phishing emails as needed.
Collaborate with the IT Engineering team to drive systemic improvements to email filtering system.
Promptly respond to user requests via ticketing system/phone calls/IM
Assist users with access/system issues
Write and update documentation for user reference
Help build andestablish procedures for newly established team
Participate in a Help DeskOnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows).
Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.
Work hours: 7am ET - 4pm ET
Minimum Qualifications:
2+ Years experience in a Help Desk role (preferably in a medium or larger company)
Acustomer-oriented approach to problem resolution
Experience supporting Mac hardware/OSX in a Help Desk environment
Experience supporting remote users in a distributed environment
Experience with Jira Service desk or a similar ticketing system
Experience with Office 365 suite
Salary Range$24-$28 USD
All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at*********************************************
$24-28 hourly 2d ago
Business Analyst Officer - Business Support and Delivery - Wheeling, WV
Wesbanco Bank Inc. 4.3
Remote job
Back Business Analyst Officer - Business Support and Delivery #51-8457 Multiple Locations Apply X Facebook LinkedIn Email Copy Location
This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).
Market Wheeling Work Hours per Week 37.5 Requirements
Bachelor's degree in technology or another related field, or equivalent combination of education and experience required.
Minimum three years experience in banking, technology, or another related field, required.
Strong knowledge of customer and user system experiences preferred.
Advanced technical skills are not required; but knowledge of system components and user experience is highly desired.
Job Description
SUMMARY:
Technology is at the center of all products and services we offer to our customers; and the alignment of these technical solutions with the needs of the business lines is paramount to the success of WesBanco. The Business Analyst Officer is responsible for bridging the gap between the changing needs of our external and internal customers and the ever-advancing technological solutions that support those needs. Each Business Analyst Officer will ultimately oversee their assigned business areas and application(s) to ensure that we are fully leveraging technology to efficiently and effectively meet the user needs.
There are two (2) positions available.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Consults with key stakeholders to determine business objectives and success factors.
Collaborates with business area to collect, analyze and evaluate information related to business systems.
Documents business requirements, functional requirements, and design specifications.
Coordinates with the application analyst counterpart to document technical requirements.
Analyzes and manages new and existing system utilization by the end user.
Assists in the development of training materials to ensure proper usage and highest optimization of the applications.
Serves as an expert in business system solutions in alignment with assigned business area.
Serves as a liaison between the assigned business area and third-party vendors and Information Technology (IT) resources.
Makes system recommendations and other solution suggestions to meet customer needs and/or improve processes.
Monitors system deliverables to ensure business needs are met successfully and within agreed upon timeframes.
Assists in troubleshooting problems within the business application solution set and engages IT and third-party vendors as needed.
Fosters strong relationships with supporting vendors, IT teams, and supported business area.
Opens and tracks support tickets and feature requests.
Responsible for the work effort within assigned applications during acquisitions.
Tests new functionality and documents test plans in correlation with the business area.
Manages the lifecycle of support applications including the roadmaps, releases, upgrades and defect tracking.
Maintains a strong understanding of risks and controls of the business area and applications supported.
Collaborates with project management on new initiatives within assigned area of responsibility.
Collaborates with other business analysts to understand interdependencies between areas of responsibility and manages changes to ensure all aspects are covered.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors.
Demonstrated ability to manage multiple priorities and effectively meet critical deadlines under difficult time restraints.
Strong organizational and prioritization skills.
Team player with a positive outlook.
Excellent analytical, problem-solving and decision-making skills.
Demonstrated proficiency in basic computer applications such as Microsoft Office.
Ability to learn other banking systems.
Ability to effectively use technological resources for meetings, coaching and training.
Full-Time/Part-Time Full-time Area of Interest Information Technology All Locations Uniontown, Ohio, United StatesAnn Arbor, Michigan, United StatesBowie, Maryland, United StatesCincinnati, Ohio, United StatesIndependence, Ohio, United StatesColumbus, Ohio, United StatesDefiance, Ohio, United StatesFairmont, West Virginia, United StatesFindlay, Ohio, United StatesFort Wayne, Indiana, United StatesFrankfort, Kentucky, United StatesHuntington, West Virginia, United StatesIndianapolis, Indiana, United StatesIronton, Ohio, United StatesNew Albany, Indiana, United StatesParkersburg, West Virginia, United StatesPittsburgh, Pennsylvania, United StatesToledo, Ohio, United StatesWheeling, West Virginia, United StatesYoungstown, Ohio, United States Show more
$84k-107k yearly est. 1d ago
Remote Neuroradiologist
University of Vermont Health 4.6
Remote job
Remote Neuroradiologist - University of Vermont Health
The University of Vermont Health's Department of Radiology is seeking a board-certified or board eligible neuroradiologist to join our growing radiology team. This is a full-time remote opportunity to practice high quality neuroradiology in collaboration with a well-established academic medical center - all while enjoying the flexibility and work life balance of fully remote work.
Position Details:
Work Remote: 100% remote position, flexible schedule options available.
Teaching Opportunities: This role is integrated into an academic neuroradiology division with at-the-workstation resident and fellow teaching which can all be done remotely. There is no research requirement.
Comprehensive Neuroradiology Practice: Interpret a full spectrum of adult neuroradiology exams including - brain, spine, head and neck MRI, & CT.
Collaborative Environment: Work closely with a collegial group.
Schedule: No evening shifts. Competitive vacation schedule. 6-8 weeks/year covering pager to answer resident questions after hours.
Benefits:
PSLF eligible
Comprehensive benefits package that includes health, dental and vision
403(b) retirement plan
CME reimbursement
Malpractice coverage
Competitive Salary: $539,000-$559,000* - Call included
About the University of Vermont Medical Center:
UVMMC serves as the major tertiary referral center, level 1 trauma center, and primary stroke center for Vermont and northeastern upstate New York
In addition to UVMMC, the UVM Heath Network includes several community hospitals in Vermont and New York with an integrated PACS/EMR and ability to read studies remotely from any site
Facilities include state-of-the-art MRI and CT scanners with a close business and technical development relationship with a major vendor
Dedicated Division of Neuroradiology with experienced staff
Collaborative multidisciplinary conferences with neurosurgery, neurology, ENT, pathology, and radiation oncology - can participate in all remotely
For more information, please contact:
Matt Canasi (Network Recruiter)
*************************
$53k-65k yearly est. 3d ago
Empower Support Associate
Cornerstone Capital Bank 3.3
Remote job
***No agencies or 3rd party Recruiters please. Thank you! ***
Who we are:
Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, employee retention, and happiness. We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. We have successfully navigated our company through many industry cycles and changes in regulations.
We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.
Who we are looking for:
The Empower Support Associate is a member of the Empower Help Desk support team providing Tier I level support to Production / Operations team members. Provide support and assistance to customers facing issues from internal team members with loan products, loan-level Empower issues or services. This includes answering questions, troubleshooting technical problems, and resolving complaints, all while ensuring a positive customer experience. Responsible for assisting Production / Operations team members on a day-to-day basis with Empower loan level related issues. Ensure timely, accurate answers to inquiries and escalate Tier 2/3 issues to the Product team.
Location: Remote / Work from home
Compensation: $40-60k/yr
Hours - Must to be available to work hours between times below and for weekend rotation.
7:00 am (central) to 9:00 pm (central) Weekdays
9:00 am (central) to 6:00 pm (central) Saturday
Noon (central) to 6:00 pm (central) Sunday
Key Responsibilities:
Address Production / Operations team members email and calls for loan level related problems, providing resolution.
Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem.
Research, resolve these inquiries related to loan level issues.
What you'll need to be successful:
Strong written and verbal communication skills
Teamwork and customer service necessary
Initiative-taking and energetic
Strong computer and technology-related skills
Professional demeanor
Knowledge of Mortgage Products, Fee's, Income Calculation, Disclosing, TRID
Must be extremely organized.
DU/ LPA Knowledge
Computer savvy and strong ability to pick up quickly on new systems.
Possess strong knowledge of MS Office
Strong mortgage / origination knowledge
Ability to follow up with multiple tasks / cases daily.
Able to work independently and proactively, prioritizing workload and manage multiple tasks throughout the day while keeping your cool
Experience in Empower is a plus.
Able to work independently and proactively, prioritize workload and manage multiple tasks.
What we offer:
Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.
What to do next:
If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$40k-60k yearly 1d ago
Customer Experience Advocate
Cymbiotika
Remote job
At Cymbiotika, we believe that wellness starts with trust. That's why we're committed to creating supplements that are not only effective but also transparent. From the moment you pick up one of our products, you'll know exactly what's inside-no hidden ingredients, no confusing labels. We take pride in using only the highest-quality ingredients, carefully sourced and backed by science, to ensure you're getting the best of nature and innovation in every supplement.
We understand that health is personal, which is why our supplements are designed to work with your body, not against it. By focusing on bioavailability and using advanced liposomal delivery systems, we ensure that your body can absorb and use the nutrients to their fullest potential. Our goal is simple: to help you feel your best, with products you can trust, made with ingredients you feel good about.
With Cymbiotika, you're not just taking a supplement-you're joining a community of people who value wellness, science, and the power of transparency. We're here to empower you on your journey to better health, every step of the way.
We are looking for a motivated and experienced Customer Experience Advocate to join our Cymbiotika team! As a Customer Experience Advocate, you will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.
Role Overview
As a Customer Experience Advocate, you are the voice of the company, specializing in extensive product knowledge, record keeping, and problem solving. Working alongside multiple departments, you will answer customer questions and concerns with confidence and a positive attitude.
Responsibilities:
Provide customers with order verification, updates regarding shipment, product availability and pricing.
Work closely with cross-functional departments to enhance customer services and brand awareness.
Provide analytical and specialized administrative support with general instructions.
Inform customers about new products and usage.
Analyze customer feedback on new and existing products, as well as preparing reports.
Respond to customer queries in a timely and effective manner, via phone, email, or social media.
Participate in weekly meetings that are structured to aid in the enhancement of professional development.
Maintain accurate records and document all customer service activities and discussions.
Requirements:
At least 1 year of relevant experience
Exceptional communication, collaboration, and problem-solving skills.
Exceptional interpersonal skills and a client-centered approach.
Great organizational and time management abilities.
Proficiency in Google and customer service softwares
What We Offer:
Welcome Package: Receive a curated selection of Cymbiotika products to kickstart your wellness journey with us at your 45th day.
Exclusive Employee Discounts: Enjoy 70% off all products for yourself and 50% off for friends and family.
Flexible Fridays: Work from home Fridays to ease into your weekend with balance and flexibility.
Catered Team Lunches: Connect with your colleagues over delicious catered lunches every Wednesday.
Beverage Perks: Cold brew, coffee, and fridge full of drinks.
Snacks: Variety of snacks to keep you fueled.
Wellness Facilities: Unwind in our on-site meditation room or recharge with red-light therapy.
VIP Access: Enjoy exclusive suite access at Petco Park for San Diego Padres home games.
Fitness Perks: Complimentary ClassPass membership for access to fitness classes and wellness activities.
Paid Time Off: Enjoy 13 paid company holidays, a generous PTO policy that grows with your tenure, and dedicated sick time to support your health and work-life balance.
Comprehensive Health Benefits: Dental, vision, and health insurance plans with 100% employer-paid coverage options.
Exclusive Lifestyle Discounts: Special offers through partners like Farmers Insurance, hotels, movie theaters, theme parks, and more.
Team-Building Activities: Join regular team outings and events that foster collaboration, creativity, and fun.
Retirement Plan: 401(k) plan with matching contributions to help secure your financial future.
Community Engagement: Participate in company-sponsored volunteer events and give back to causes that matter.
$40k-55k yearly est. 2d ago
Sales Support Specialist
Matlock Group LLC 4.1
Remote job
We are representing a manufacturing firm in the Reading, PA area who is looking to hire a REMOTE Sales Support Specialist to support their Sales team.
This role is 100% remote and can pay up to $65,000. They also provide fantastic benefits and supportive company culture.
Sales Support Specialist Responsibilities:
Prepare and update price quotes for customers using Excel and HubSpot.
Ensure accuracy and quick turnaround on all quotes and pricing requests.
Follow up with customers regarding quotes, samples, and order status using HubSpot and Outlook.
Build strong relationships through consistent communication and customer care.
Confirm customer orders and ensure order patterns are correct.
Check inventory availability and coordinate sample requests.
Respond to customer inquiries with professionalism, patience, and a solutions-focused approach.
Support inside sales efforts by maintaining strong customer relationships and communicating clearly with internal teams.
Manage inbound calls and schedule follow-up calls/meetings as needed.
Keep accurate notes, activity logs, and records in HubSpot.
Obtain freight quotes and verify pricing details when needed.
Pull reports and create spreadsheets to support the sales team.
Collaborate on special projects and continuously improve processes.
Sales Support Specialist Requirements:
5+ years in customer service, inside sales, or sales support within a manufacturing or B2B environment.
Strong Microsoft Office skills (especially Excel).
Experience using HubSpot (SAGE 100 experience is a plus).
Tech-savvy and quick to learn new systems.
Organized, detail-oriented, and able to manage multiple priorities.
Excellent verbal and written communication skills.
A proactive, team-oriented mindset and the ability to work independently in a remote environment.
$65k yearly 21h ago
Remote Customer Support Specialist
Talentoma
Remote job
Remote Customer Support Specialist (Work From Home) | $3,300-$3,900/month
We're hiring Remote Customer Support Specialists to join our growing team. This is a fully remote / work-from-home customer service role focused on handling inbound calls and helping customers with general questions, updates, or basic support needs.
You'll be the first point of contact for customers-so clear communication, patience, and a calm, professional tone matter. If you enjoy talking to people, following simple processes, and solving straightforward issues while working independently, you'll feel right at home here.
What You'll Do (Key Responsibilities)
Answer inbound customer support calls and provide accurate, helpful responses
Make occasional outbound calls (appointment reminders, follow-ups, or status updates)
Maintain a friendly, patient, and professional tone on every interaction
Document call notes and key details accurately using our digital tools and systems
Follow step-by-step call handling procedures to keep conversations efficient and consistent
Stay connected with your remote team through chats, updates, and scheduled check-ins
What We're Looking For (Qualifications)
Strong speaking skills, active listening, and clear communication
Comfortable using a computer and switching between basic tools (calls, notes, systems)
Reliable internet connection and a quiet, distraction-free home workspace
Team-minded attitude-willing to ask questions and support others
No experience required - paid training is provided
Customer service experience (call center, retail, hospitality) is a plus, not required
Pay & Benefits
Monthly pay: $3,300-$3,900 (based on experience)
100% remote - work from the comfort of home
Paid training starting day one
Flexible scheduling options (including weekends based on availability)
Supportive team culture with approachable managers
Growth and advancement opportunities within the company
If you're ready to start a remote customer support role with training, flexibility, and a supportive team, apply today. 馃摓馃捇
$3.3k-3.9k monthly 21h ago
Integration Support Specialist, Tier 2 (Remote)
Procore 4.5
Remote job
We're looking for an Integration Support Specialist (ISS) to join Procore's ERP Support Team. In this role, you'll assist customers with troubleshooting sync-related errors that populate with Procore in relation to their ERP integration. The primary goal of this role is to diagnose, resolve, and investigate complex technical issues related to Procore's financial ERP integrations.
As an Integration Support Specialist, you'll partner with customers, internal support teams, and development team members to provide tier 2 support across chat, email, and phone channels. Use your analytical skills, technical troubleshooting background, and problem-solving abilities to identify issues and ensure efficient problem resolution.
This position reports into Manager, ERP Support and can be based remotely within the US. We're looking for someone to join us immediately.
What You'll Do
Investigate and resolve complex tier 2 technical issues for Procore's ERP Integrations, focusing on errors related to accounting software like Sage or QuickBooks.
Troubleshoot integration technical issues that occur within the customer's Windows environment or Procore's internal microservices, often working in a queue-based system.
Provide support for live customer interactions (phone and chat) as well as email, managing interruptible work while prioritizing customer experience.
Manage efficiently a backlog of cases in ticketing systems like Salesforce, Jira, or Zendesk while actively taking on new cases daily.
Escalate issues appropriately by collaborating with development team members to submit JIRAs and resolve API-related errors.
Navigate technical ambiguity with confidence, applying strong problem-solving skills to diagnose brand new issues.
Demonstrate a commitment to Ownership by taking accountability for customer outcomes and driving issues to resolution.
Communicate openly and clearly with customers and internal stakeholders, providing transparent and optimistic updates throughout the troubleshooting process.
What We're Looking For
2+ years of technical support experience in a contact center environment, with a Bachelor's degree or equivalent work experience.
Proven background in providing technical support for complex software integrations, with specific experience with accounting software like Sage or QuickBooks being a huge plus.
Experience in a queue-based technical support role, providing assistance via live phone, chat, and email channels.
Familiarity with ticketing systems such as Salesforce, Jira, or Zendesk is a significant advantage, demonstrating proficiency in managing ticket escalations.
Strong analytical and technical troubleshooting skills; enjoys working with details and numbers to diagnose root causes rather than following a basic script.
Ability to embody Procore's core values of Ownership, Openness, and Optimism, thriving in a collaborative and problem-solving environment.
Strong customer support and client relation skills, prioritizing a customer-focused approach.
Ability to prioritize multiple tasks effectively and execute on resolutions under pressure.
Additional Information
Base Pay Range:
24.80 - 34.10 USD Hourly
This role may also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.
For Los Angeles County (unincorporated) Candidates:
Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.
$32k-48k yearly est. 1d ago
Mortgage Technology Support Analyst II
Lower 4.1
Remote job
Here at Lower, we believe homeownership is the key to building wealth, and we're making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience.
With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we're a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.
Job Description:
The Mortgage Technology (MT) Support Analyst II plays a key role in supporting, troubleshooting, and optimizing mortgage technology systems that drive the loan lifecycle from application to closing. This position serves as an advanced resource for diagnosing and resolving technical issues, maintaining user functionality, and supporting system improvements. The MT Support Analyst II partners closely with business users, technology teams, and leadership to ensure seamless operations and continuous improvement of mortgage technology tools.
Pay Range: $32-36/hr
Duties and Responsibilities:
Provide advanced analysis, troubleshooting, and resolution for end-user support requests across LOS, POS, and Process Automation systems.
Monitor ticket trends, identify recurring issues, and recommend process or training improvements.
Escalate and collaborate with development and product teams for complex system issues.
Assist with system administration tasks, including user setup, maintenance, and access management.
Support communication and training related to technology changes, enhancements, or system outages.
Maintain system documentation to capture solutions, root causes, and best practices.
Participate in special projects as a subject matter expert and provide input on process improvements.
Deliver exceptional customer service and serve as a trusted support resource for end users.
Position Specifications/Requirement:
Associate's or Bachelor's degree in IT, Business, or related field, or equivalent work experience.
1-3 years of experience in technical support, preferably in a help desk, mortgage technology, or financial services environment.
Familiarity with mortgage industry processes and exposure to supporting ICE's Encompass software (experience with the desktop version of Encompass LOS and Ncino strongly preferred).
Strong problem-solving, analytical, and troubleshooting skills.
Excellent communication skills, with the ability to explain technical concepts to non-technical users.
Proven ability to prioritize and manage multiple requests in a high-volume, fast-paced environment.
Customer-focused mindset with strong organizational skills and attention to detail.
Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Privacy Policy
$32-36 hourly Auto-Apply 9d ago
Application Support Analyst
F. Schumacher & Co 4.0
Remote job
About Schumacher
Schumacher & Co. is a fast-growing and innovative interior design company. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. We are driven by a shared belief that design transforms life. It challengesconvention. It brings a unique point of view into the world. It sets trends. And it leaves a mark. F. Schumacher & Co., also known as FSCO, is the parent company to many brands within our portfolio. This role is part of Schumacher North America, which is the largest division of the company.
Schumacher & Co., America's leading name for manufacturing and distributing fabric, wallcovering, floorcovering, and furnishings is seeking an Application SupportAnalyst. This is an exciting and highly visible position that plays an important role in supporting the company's success. The right Application Support Analyst is a quick learner who is open to change and resourceful in finding solutions.
Application Support Analyst
This position will work within the Enterprise Systems team. They will have the autonomy to solve difficult business problems through technology. The Candidate should have strong communication skills and be comfortable working with all levels of stakeholders within the company. This is a REMOTE role performing the following: YOU WILL:
Participate in the administration, configuration and daily support of the Enterprise System performing route cause analysis and troubleshooting issues reported by end users to provide quick resolutions.
Perform application support, troubleshooting complex issues and escalating as needed to vendors, developers or IT.
Work closely with development teams with Quality Assurance of system enhancements and new applications.
Triage and Dispatch issues using a help desk ticketing system
Develop and Maintain end user and technical documentation
Bring forward suggestions for improvements of systems, network, applications strategy and execution
Perform scheduled routine system maintenance
Continuously develop system expertise
Other responsibilities as assigned
YOU HAVE/ARE:
Bachelor's degree in computer science or related field
2+ years of experience in application and systems support
2+ years of experience with programming languages; .net, SQL and C#
2+ years of experience working with Enterprise Software preferably SaaS solutions (WMS, ERP, EMR, CRM)
Experience with Dynamics GP and/or Salespad a plus
Critical thinking; organization and prioritization of tasks. Ability to manage multiple projects at once with competing deadlines
Flexible work schedule, including availability after hours including some holidays and weekends
Benefits:
20 days PTO | Flex Hours | Health Vision & Dental | 401(k) Plan
Schumacher & Co. is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
$71k-95k yearly est. Auto-Apply 13d ago
Commercial Services Production Support Specialist I
Stewart Enterprises 4.5
Remote job
At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.
You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.
Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about.
More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle
Job Description
Job Summary
The Commercial Services Production Support Specialist provides critical operational support to ensure the accurate and timely processing of commercial real estate transactions. This role supports all NCS offices including escrow officers, underwriters, and internal teams by managing documentation, providing production system support, identifying, troubleshooting, and remediating common title and closing process issues while ensuring compliance with regulatory and internal standards. As part of a collaborative team of Production Support Specialists, this role works closely with national offices, affiliate partners, and corporate teams to maintain workflow continuity and uphold service excellence.
*Occasional Travel
REMOTE
Job Responsibilities
Provides operational support to the production team throughout the course of the real estate transaction process (prior to, in progress, and post-closing) for clientele
May assist in reviewing real estate records needed to generate legal support to determine the historical ownership of properties
Updates transaction information as necessary based on change requests related to the parties on file or property
Assists in maintaining expected production levels and delivery standards on a daily basis
Follows standard procedures and guidelines
Understands how assigned duties relate to others within the team and how the team integrates with related teams
Impacts own team through the quality of the support provided
Recognizes and solves typical problems; selects solutions from established options
Communicates moderately complex information in routine situations, typically within own team
Works under general supervision with limited ability to modify approach
Individual contributor having no supervisory responsibilities; manages own workload
Performs all other duties as assigned by management
Education
High school diploma required; Bachelor's preferred
Experience
Typically requires 2+ years of related work experience
Equal Employment Opportunity Employer
Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************.
Benefits
Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.
$57k-79k yearly est. Auto-Apply 60d+ ago
Managed IT Help Desk Tier 1
Dex Imaging 3.7
Remote job
DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people.
Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities:
Examples of key duties are interpreted as being descriptive and not restrictive in nature.
Identifies, diagnoses, and resolves any assigned support requests
Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system
Provides one-on-one end-user problem resolution over the phone
Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals
Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements
On-going self-training to preserve professional skillsets required to perform job duties
Provide after-hour support for clients during scheduled on-call rotation
Assist in Managed IT Projects as instructed by Project Team Manager
Assists in creating materials/documentation for end-user frequently asked questions (FAQs)
Train users on network login, printing, accessing network shares, printing, scanning and software applications
Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites
Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues
Takes ownership of tasks and follows through to ensure complete resolution
Takes a personal interest in, and responsibility for, quality of work performed, or work associated with
Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
Provide accurate time estimates for how long a task will take to complete
Understand that the success of individuals is measured by the success of their teams
Qualifications:
Excellent verbal and written communication skills
1-3 years experience providing IT support to end users
Managed IT Services experience desirable
Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365
Experience leveraging PSA ticketing system and RMM tools for remote management
Certifications such as CompTIA A+ are desirable
Work Week Format:
Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC)
Remote Work Schedule varies based on scheduling and approval by Service Manager
Lunch schedule varies on team availability and is limited to one hour
Attendance to training or called meetings is mandatory
Mandatory on-call rotation schedule as required
$31k-40k yearly est. Auto-Apply 60d+ ago
Part Time Information Technology Help Desk Technician
Valor Network 4.5
Remote job
Job Title: Information Technology Help Desk Technician
Job Classification: Nonexempt
Summary: Provides support to end users on a variety of issues for multiple offices by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
1. Provides customer support for resolution of operational issues as they arise during daytime, evening and overnight shifts.
2. Team member of the call center assisting users with completing functions.
3. Effectively troubleshoots Level 1 technical issues.
4. Resolves or escalates problems to management as needed.
5. Documents, tracks and monitors IT and communications problems to ensure a timely and complete resolution.
6. Maintains a strong working knowledge of supported systems and workflow procedures and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.
7. Trains users in learning new company-provided applications and assists in problem solving for applications issues.
8. Assists with setup of accounts for users.
9. Provides support with documentation, write up instructions, and procedures.
Qualifications:
This position is part time with the required hours of 1 p.m. - 9 p.m. EST, Monday thru Sunday. Candidate must be available to work 1 p.m. - 9 p.m. EST, Monday thru Sunday including holidays and weekends.
To perform this job successfully, an individual must have strong customer service skills, positive proactive personality and is able to perform basic troubleshooting.
Education/Experience:
High school degree, additional education is encouraged. Prior customer service or information technology experience.
Special Skills:
Verbal communication skills
Customer service oriented
Team player
Work Environment:
Work is performed remotely on a computer workstation.
Physical Requirements:
Sitting
Keyboarding
Speaking
Vision for Computer Use
Pay Range: $20-25 per hour
$20-25 hourly 5d ago
Technical Support Specialist - East Coast
Airtable 4.2
Remote job
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable's features and capabilities. As an Enterprise Technical Support Specialist, you'll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable's features and capabilities. What you'll do
Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls).
Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes.
For complex issues, you'll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer.
Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements.
Contribute to the continuous growth of Airtable's knowledge base by creating and updating helpful resources based on customer interactions.
Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes.
Who you are
You have experience with Airtable, whether personally or professionally, and you're excited about helping others discover how it can transform their business.
You've worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success.
You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences.
You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions.
You're naturally curious, and you thrive in environments where you're expected to dive deep into technical issues and continuously learn.
You have a strong, self-driven desire to exceed expectations and continuously improve your performance.
You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus.
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
VEVRAA-Federal Contractor
If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
#LI-Remote
Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.
Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.
For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:$73,000-$95,300 USDFor all other work locations (including remote), the base salary range for this role is:$65,000-$85,500 USD
Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here.
馃敀 Stay Safe from Job Scams
All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.
$73k-95.3k yearly Auto-Apply 28d ago
A - 5/16 - 764156 - Technical Support Specialist -
FHR 3.6
Remote job
*** 100% on-site in Bellefonte, PA to start. LOCAL to Centre County PA Candidates Only - No Relocation Allowed. Candidate is responsible for travel cost to report on-site. All remote work muse be completed in the United States. ***
**Candidate must work EST Business Hours. **
Our direct client has an opening for a Technical Support Specialist position # 764156. This position is for 6+ months, with option of extension, and will be worked 100% on-site in Bellefonte, PA. - Local to Centre County PA Candidates only. (must work EST business hours).
If you are interested, please submit the following:
YOUR CURRENT RESUME
YOUR HOURLY RATE
Below is the job description - Resumes due ASAP -
Description:
The client is seeking a System Administrator 2 to provide tier 1 and 2 helpdesk support.
Onsite work will be located at the agency's Centre County Regional Office:
595 E. Rolling Ridge Dr.
Bellefonte Pa. 16823
The successful applicant must be capable of meeting or exceeding challenging deadlines while performing daily duties that will include:
路Provide Tier 1 and Tier 2 helpdesk support. Support will include hands-on, telephone, and remote support for local and field staff.
路Configure and install personal computers, laptops, and tablets.
路Install approved peripheral hardware to include both networked and local printers, multi-function devices and agency specific hardware.
路Monitors and respond to user created ticket via the agency helpdesk system.
路Provide basic hardware and software training to users related to desktop use and accessing network resources.
路Work towards departmental and project deadlines.
路Document and present recommendations for issue/risk remediation to team leads and managers.
路Other duties as assigned.
Requirements:
Microsoft Windows 11 - 2+ years
Microsoft Windows Server 2019 / 2022 - 1+ year
Microsoft Active Directory - 1+ year
Microsoft Office 365 - 1+ year
Microsoft Endpoint Configuration Manager - 1+ year (desired)
By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.
$53k-84k yearly est. 10d ago
Underwriting Support Specialist II
Pacific Life 4.5
Remote job
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.
We're actively seeking a talented Underwriting Support Specialist to join our Workforce Benefits Division.
This role is 100% remote. You'll stay connected to Pacific Life from your home office.
How you'll help move us forward:
Must be able to generate accurate manual rates for group insurance products, ensuring compliance with established policies, procedures, and guidelines
Review the quote submission to determine what is being requested and ensure all required info has been provided; follow-up on missing information; over time learn what can be quoted with assumptions vs what is absolutely required
Ensure accurate formatting of census data, extracting key information for rating
Review plan design information to match in-force plan designs and/or alternates as requested based on a review of Requests for Proposal, Benefit Summaries, complex contracts, and/or internal systems
Accurately evaluate SIC classifications for Employer Groups
Partner closely with Underwriting to meet or exceed turnaround time based on broker due dates
Consult with Underwriters for signoff on non-standard and/or complex plan design requests
Works on cases of all sizes, all products, with varying degrees of complexity
Provide support to peer group for high volume transaction periods and during absences
Partner with other teams to provide support across the organization during high demand
May assist with building new business proposals, in-force business, and/or renewals
The experience you bring:
Critical thinking skills, with an ability to effectively analyze and solve problems
Ability to prioritize, organize, complete multiple tasks and accurately handle a high volume of work in a fast-paced environment
Balance of math skills with the ability to read contracts and identify pertinent data
Operate with a high sense of urgency, meet/exceed deadlines and productivity targets
Strong verbal and written communication skills
Highly motivated and proactive, with the ability to work well independently and within a team
Strong attention to detail with a keen focus on quality and accuracy
Strong customer service skills, willingness to help across the team
Willingness to adapt to a rapidly changing environment
What makes you stand out:
High school diploma or GED required
0-2 years of progressive experience in customer service and/or employee benefits., or equivalent college level coursework preferred
Familiarity with Microsoft applications such as, Teams, Outlook, Word and Excel, as well as Salesforce
Availability to work between 5:00 am and 5:00 pm PST, Monday through Friday, with flexibility to cover non-standard shifts as needed, given advance notice
#LI-SD1
Base Pay Range:
The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
$21.81 - $26.65
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
You Can Be Who You Are
We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.
What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.