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Support Lead Careers

Support leads are in charge of supervising a customer support team. They do customer support to resolve complaints, answer questions, and develop programs for improving team performance and driving organizational goals. Additional responsibilities of a support lead include coordinating with a customer service team, providing direct customer support, reviewing complaints, and evaluating team members.

A support lead may assume other responsibilities of a team leader, like coordinating meetings and creating agendas. They're also involved in hiring employees and developing a training curriculum.

This position doesn't have any formal education requirements. However, most employers expect applicants to have a high school diploma or GED, at least. Some even insist on a higher degree in communications or a related field. Critical skills for successful support leads include leadership, organization, conflict resolution, and problem-solving.

There is more than meets the eye when it comes to being a support lead. For example, did you know that they make an average of $40.06 an hour? That's $83,331 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Support Lead Do

There are certain skills that many support leads have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a support lead, we found that a lot of resumes listed 19.6% of support leads included procedures, while 14.3% of resumes included customer service, and 7.7% of resumes included pos. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the support lead job title. But what industry to start with? Most support leads actually find jobs in the technology and retail industries.

How To Become a Support Lead

If you're interested in becoming a support lead, one of the first things to consider is how much education you need. We've determined that 43.4% of support leads have a bachelor's degree. In terms of higher education levels, we found that 14.9% of support leads have master's degrees. Even though most support leads have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a support lead. When we researched the most common majors for a support lead, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on support lead resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a support lead. In fact, many support lead jobs require experience in a role such as customer service representative. Meanwhile, many support leads also have previous career experience in roles such as sales associate or cashier.

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Average Salary
$83,331
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
35,431
Job Openings

Support Lead Career Paths

Top Careers Before Support Lead

Cashier
7.8 %

Top Careers After Support Lead

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Support Lead

Support Leads in America make an average salary of $83,331 per year or $40 per hour. The top 10 percent makes over $121,000 per year, while the bottom 10 percent under $57,000 per year.
Average Salary
$83,331

Best Paying Cities

City
ascdesc
Average Salarydesc
San Francisco, CA
Salary Range85k - 145k$112k$111,697
Seattle, WA
Salary Range77k - 137k$103k$102,925
Jersey City, NJ
Salary Range75k - 127k$98k$98,472
Hillsboro, OR
Salary Range74k - 127k$97k$97,324
New York, NY
Salary Range72k - 122k$95k$94,567
Stamford, CT
Salary Range70k - 119k$92k$92,012
$51k
$145k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Internal Software Support Lead
Internal Software Support Lead
Invitae
Invitae
03/31/2021
03/31/2021
$106,00003/31/2021
$106,000
Production Support Lead-Earn A Bonus-1St. Shift (Au#325307)
Production Support Lead-Earn A Bonus-1St. Shift (Au#325307)
Barton Staffing Solutions
Barton Staffing Solutions
03/30/2021
03/30/2021
$29,21803/30/2021
$29,218
Production Support Lead
Production Support Lead
Manpowergroup
Manpowergroup
03/29/2021
03/29/2021
$45,91403/29/2021
$45,914
Lead Youth Resident Support-Female Home-
Lead Youth Resident Support-Female Home-
Samaritas
Samaritas
03/17/2021
03/17/2021
$27,65303/17/2021
$27,653
Production Support Lead-1St. Shift-Earn Bonus (Au#324758)
Production Support Lead-1St. Shift-Earn Bonus (Au#324758)
Barton Staffing Solutions
Barton Staffing Solutions
01/31/2021
01/31/2021
$29,21801/31/2021
$29,218
See More Recent Salaries

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Support Lead Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Support Lead. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Support Lead Resume

At Zippia, we went through countless Support Lead resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Support Lead Demographics

Gender

male

50.4 %

female

44.8 %

unknown

4.7 %

Ethnicity

White

59.7 %

Asian

14.0 %

Hispanic or Latino

13.1 %

Foreign Languages Spoken

Spanish

65.2 %

French

7.3 %

Portuguese

3.7 %
See More Demographics

Support Lead Education

Majors

Business
25.4 %

Degrees

Bachelors

51.0 %

Associate

14.8 %

Certificate

14.5 %

Top Colleges for Support Leads

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Public

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Public

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Public

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Support Lead

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.6% of support leads listed procedures on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Support Lead

Some places are better than others when it comes to starting a career as a support lead. The best states for people in this position are Washington, California, New Jersey, and Oregon. Support leads make the most in Washington with an average salary of $101,013. Whereas in California and New Jersey, they would average $100,050 and $98,575, respectively. While support leads would only make an average of $97,992 in Oregon, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Washington

Total Support Lead Jobs:
1,076
Highest 10% Earn:
$171,000
Location Quotient:
1.44
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. California

Total Support Lead Jobs:
4,087
Highest 10% Earn:
$165,000
Location Quotient:
1.36
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Oregon

Total Support Lead Jobs:
407
Highest 10% Earn:
$162,000
Location Quotient:
0.96
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Support Lead Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ support leads and discovered their number of support lead opportunities and average salary. Through our research, we concluded that Infosys Public Services was the best, especially with an average salary of $75,551. Bank of America follows up with an average salary of $98,303, and then comes IBM with an average of $70,137. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a support lead. The employers include Univar Solutions, Greenpearl Events, and Joist App

1. Infosys Public Services
4.1
Avg. Salary: 
$75,551
Support Leads Hired: 
2,142+
2. Bank of America
4.8
Avg. Salary: 
$98,303
Support Leads Hired: 
282+
3. IBM
4.8
Avg. Salary: 
$70,137
Support Leads Hired: 
190+
4. J. C. Penney
4.2
Avg. Salary: 
$29,552
Support Leads Hired: 
89+
5. Sears Holdings
3.8
Avg. Salary: 
$29,991
Support Leads Hired: 
76+
6. Macy's
4.4
Avg. Salary: 
$29,744
Support Leads Hired: 
72+
Updated October 2, 2020