Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Applications Support Lead||Jpmorgan Chase & Co.||New York, NY||Aug 22, 2016||$165,000|
|Hyperion Financial Management Support Lead||Biomarin Pharmaceutical Inc.||San Rafael, CA||Oct 24, 2016||$140,000|
|Payroll Support Lead||Biomarin Pharmaceutical, Inc.||Novato, CA||Jul 06, 2015||$140,000|
|Lead Backup Support Lead||Jpmorgan Chase & Co.||Jersey City, NJ||May 04, 2015||$140,000|
|Sales Support & Client Relations Consultant Lead||Experian Information Solutions, Inc.||Costa Mesa, CA||Oct 10, 2016||$138,569|
|Informatica Mdm/Eim Support Lead||Predica Inc.||Dallas, TX||Dec 05, 2016||$137,000|
|Technical Support Lead||Red Oak Technologies, Inc.||San Jose, CA||Apr 27, 2015||$135,200|
|IS&T Test Environment Support Lead||Apple Inc.||Cupertino, CA||May 28, 2015||$135,000 -
|Applications Support Lead||JP Morgan Chase & Co||New York, NY||Jul 28, 2016||$130,666|
|Specialty L2 Support Leader||GE Healthcare IITS USA Corp.||Barrington, IL||Jul 10, 2015||$130,000 -
|Oracle Support Lead||TPC Group||Houston, TX||Jul 13, 2015||$130,000|
|Application Support Lead||Jpmorgan Chase & Co.||New York, NY||Feb 05, 2016||$130,000|
|Applications Support Lead||Jpmorgan Chase & Co.||New York, NY||Aug 25, 2016||$130,000|
|Hyperion Support Lead||Biomarin Pharmaceutical, Inc.||Novato, CA||Feb 09, 2015||$130,000|
|Production Support Lead-US||Infosys Limited||Seattle, WA||Jan 09, 2015||$84,447|
|Production Support Lead-US||Infosys Limited||Pleasanton, CA||Jan 05, 2015||$84,352|
|Production Support Lead-US||Infosys Limited||Hartford, CT||Jun 13, 2015||$84,322|
|Production Support Lead-US||Infosys Limited||New York, NY||Jul 07, 2015||$84,202|
|Production Support Lead-US||Infosys Limited||NY||Sep 12, 2015||$84,202|
|Production Support Lead-US||Infosys Limited||Lone Tree, CO||Jun 15, 2015||$84,099|
|Production Support Lead-US||Infosys Limited||Hartford, CT||Jun 02, 2015||$84,088|
|Production Support Lead-US||Infosys Limited||Union, NJ||Oct 28, 2016||$84,017|
|Production Support Lead-US||Infosys Limited||San Antonio, TX||Apr 07, 2015||$78,290|
|Production Support Lead-US||Infosys Limited||San Antonio, TX||Jan 19, 2015||$78,290|
|Production Support Lead-US||Infosys Limited||Blue Bell, PA||Nov 20, 2016||$78,278|
|Production Support Lead-US||Infosys Limited||Cranberry, PA||Dec 06, 2016||$78,261|
|Production Support Lead-US||Infosys Limited||Charlotte, NC||Feb 10, 2015||$78,232|
|Production Support Lead-US||Infosys Limited||Saint Louis, MO||Jan 05, 2016||$78,100|
|Production Support Lead-US||Infosys Limited||Richmond, VA||Jun 11, 2015||$78,100|
|Onsite Production Support Lead||IBM India Private Limited||Overland Park, KS||Feb 02, 2016||$77,997|
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