What is a Support Lead

Support leads are in charge of supervising a customer support team. They do customer support to resolve complaints, answer questions, and develop programs for improving team performance and driving organizational goals. Additional responsibilities of a support lead include coordinating with a customer service team, providing direct customer support, reviewing complaints, and evaluating team members.

A support lead may assume other responsibilities of a team leader, like coordinating meetings and creating agendas. They're also involved in hiring employees and developing a training curriculum.

This position doesn't have any formal education requirements. However, most employers expect applicants to have a high school diploma or GED, at least. Some even insist on a higher degree in communications or a related field. Critical skills for successful support leads include leadership, organization, conflict resolution, and problem-solving.

There is more than meets the eye when it comes to being a Support Lead. For example, did you know that they make an average of $40.4 an hour? That's $84,034 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Support Lead Do

There are certain skills that many Support Leads have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.

Learn more about what a Support Lead does

How To Become a Support Lead

If you're interested in becoming a Support Lead, one of the first things to consider is how much education you need. We've determined that 58.5% of Support Leads have a bachelor's degree. In terms of higher education levels, we found that 10.2% of Support Leads have master's degrees. Even though most Support Leads have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Support Lead. When we researched the most common majors for a Support Lead, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Support Lead resumes include Master's Degree degrees or High School Diploma degrees.

You may find that experience in other jobs will help you become a Support Lead. In fact, many Support Lead jobs require experience in a role such as Customer Service Representative. Meanwhile, many Support Leads also have previous career experience in roles such as Sales Associate or Cashier.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. JPMorgan Chase & Co. Jobs (52)
  2. General Electric Jobs (24)
  3. AT&T Jobs (27)
  4. Sears Holdings Jobs (77)
  5. J. C. Penney Jobs (88)
Average Salary
$84,034
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
106,876
Job Openings
resume document icon

Don't Have A Professional Resume?

0 selections

Support Lead Career Paths

Support Lead Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Support Lead

Support Leads in America make an average salary of $84,034 per year or $40 per hour. The top 10 percent makes over $117,000 per year, while the bottom 10 percent under $59,000 per year.
Average Salary
$84,034
Find Your Salary Estimate
How much should you be earning as an Support Lead? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.
See More Salary Information

Calculate your salary

Use Zippia's Salary Calculator to see how your pay matches up.

12 Support Lead Resume Examples

Learn How To Write a Support Lead Resume

At Zippia, we went through countless Support Lead resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Support Lead Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. JPMorgan Chase & Co. Jobs (52)
  2. General Electric Jobs (24)
  3. AT&T Jobs (27)
  4. Sears Holdings Jobs (77)
  5. J. C. Penney Jobs (88)

Choose From 10+ Customizable Support Lead Resume templates

Zippia allows you to choose from different easy-to-use Support Lead templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Support Lead resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Support Lead Resume
Support Lead Resume
Support Lead Resume
Support Lead Resume
Support Lead Resume
Support Lead Resume
Support Lead Resume
Support Lead Resume
Support Lead Resume
Support Lead Resume
Support Lead Resume
Support Lead Resume
Support Lead Resume
Support Lead Resume
Support Lead Resume
Support Lead Resume

Support Lead Demographics

Support Lead Gender Distribution

Male
Male
52%
Female
Female
48%

After extensive research and analysis, Zippia's data science team found that:

  • Among Support Leads, 47.7% of them are women, while 52.3% are men.

  • The most common race/ethnicity among Support Leads is White, which makes up 57.9% of all Support Leads.

  • The most common foreign language among Support Leads is Spanish at 65.2%.

Job Openings

Find the best Support Lead job for you

0 selections
0 selections

Support Lead Jobs You Might Like

Support Lead Education

Support Lead Majors

25.6 %

Support Lead Degrees

Bachelors

58.5 %

Associate

17.2 %

Masters

10.2 %

Top Colleges for Support Leads

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
Job Openings

Find the best Support Lead job for you

0 selections
0 selections

Support Lead Jobs You Might Like

Online Courses For Support Lead That You May Like

Customer Service, Customer Support, And Customer Experience
udemy
4.4
(282)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.2
(916)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
4.4
(509)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

Show More Support Lead Courses
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Support Lead

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.6% of Support Leads listed Procedures on their resume, but soft skills such as Customer-service skills and Listening skills are important as well.

Best States For a Support Lead

Some places are better than others when it comes to starting a career as a Support Lead. The best states for people in this position are Washington, California, Oregon, and Nevada. Support Leads make the most in Washington with an average salary of $113,849. Whereas in California and Oregon, they would average $111,418 and $106,999, respectively. While Support Leads would only make an average of $99,312 in Nevada, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Nevada

Total Support Lead Jobs:
613
Highest 10% Earn:
$131,000
Location Quotient:
2.86
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Washington

Total Support Lead Jobs:
1,076
Highest 10% Earn:
$147,000
Location Quotient:
1.44
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. California

Total Support Lead Jobs:
4,087
Highest 10% Earn:
$145,000
Location Quotient:
1.36
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Support Leads

How Do Support Lead Rate Their Jobs?

Working as a Support Lead? Share your experience anonymously.
Do you work as a Support Lead?
Rate how you like work as Support Lead. It's anonymous and will only take a minute.

Top Support Lead Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Support Leads and discovered their number of Support Lead opportunities and average salary. Through our research, we concluded that Infosys Public Services was the best, especially with an average salary of $86,160. Bank of America follows up with an average salary of $52,921, and then comes IBM with an average of $77,886. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Support Lead. The employers include Novartis, UnitedHealth Group, and Karna

Most Common Employers For Support Lead

RankCompanyZippia ScoreAverage Support Lead SalaryAverage Salary
1$120,480
2$107,778
3$101,659
4$97,920
5$97,414
6$88,186