Support leads are in charge of supervising a customer support team. They do customer support to resolve complaints, answer questions, and develop programs for improving team performance and driving organizational goals. Additional responsibilities of a support lead include coordinating with a customer service team, providing direct customer support, reviewing complaints, and evaluating team members.
A support lead may assume other responsibilities of a team leader, like coordinating meetings and creating agendas. They're also involved in hiring employees and developing a training curriculum.
This position doesn't have any formal education requirements. However, most employers expect applicants to have a high school diploma or GED, at least. Some even insist on a higher degree in communications or a related field. Critical skills for successful support leads include leadership, organization, conflict resolution, and problem-solving.
How to Become a Support Lead
What is a Support Lead
There is more than meets the eye when it comes to being a Support Lead. For example, did you know that they make an average of $40.4 an hour? That's $84,034 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
What Does a Support Lead Do
There are certain skills that many Support Leads have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.
How To Become a Support Lead
If you're interested in becoming a Support Lead, one of the first things to consider is how much education you need. We've determined that 58.5% of Support Leads have a bachelor's degree. In terms of higher education levels, we found that 10.2% of Support Leads have master's degrees. Even though most Support Leads have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Support Lead. When we researched the most common majors for a Support Lead, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Support Lead resumes include Master's Degree degrees or High School Diploma degrees.
You may find that experience in other jobs will help you become a Support Lead. In fact, many Support Lead jobs require experience in a role such as Customer Service Representative. Meanwhile, many Support Leads also have previous career experience in roles such as Sales Associate or Cashier.
What is the right job for my career path?
Tell us your goals and we'll match you with the right jobs to get there.
And if you’re looking for a job, here are the five top employers hiring now:
Support Lead Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a Support Lead can determine their career goals through the career progression. For example, they could start out with a role such as Project Manager, progress to a title such as Information Technology Director and then eventually end up with the title Chief Information Officer.
Support Lead Jobs You Might Like
What is the right job for my career path?
Tell us your goals and we'll match you with the rights job to get there.
Average Salary for a Support Lead
Calculate your salary
Use Zippia's Salary Calculator to see how your pay matches up.
12 Support Lead Resume Examples
Build a professional support lead resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your support lead resume.
 |
Roy Dixon Support Lead |
 |
 |
Megan Ward Support Lead Experience Support Lead2017 - Present IBM•Chicago, IL
Project Leader2016 - 2017 Discover Financial Services•Oakbrook Terrace, IL
Lead Technician2006 - 2016 Sears Holdings•Oakbrook Terrace, IL
Technical Analyst (Part-Time)2004 - 2005 Sears Holdings•Oakbrook Terrace, IL
Skills SANData WarehouseSVNParty VendorsNew TechnologiesProduction IssuesProceduresVisioTechnical ProjectAjax Education Master's Degree Electrical Engineering2005 - 2006 DeVry University•Oakbrook Terrace, IL Bachelor's Degree Electrical Engineering2002 - 2005 DeVry University•Oakbrook Terrace, IL |
 |
Learn How To Write a Support Lead Resume
At Zippia, we went through countless Support Lead resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Support Lead Resume Examples And TemplatesAnd if you’re looking for a job, here are the five top employers hiring now:
Choose From 10+ Customizable Support Lead Resume templates
Zippia allows you to choose from different easy-to-use Support Lead templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Support Lead resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Support Lead Demographics
Support Lead Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among Support Leads, 47.7% of them are women, while 52.3% are men.
- The most common race/ethnicity among Support Leads is White, which makes up 57.9% of all Support Leads.
- The most common foreign language among Support Leads is Spanish at 65.2%.
Find the best Support Lead job for you
Support Lead Jobs You Might Like
- High Paying Support Lead Jobs - $117K and Up
- Work From Home Support Lead Jobs
- Entry Level Support Lead Jobs
- Part Time Support Lead Jobs
- Actively Hiring
- No Degree Support Lead Jobs
Top Colleges for Support Leads
1. Stanford University
Stanford, CA • Private
2. University of Pennsylvania
Philadelphia, PA • Private
3. Northwestern University
Evanston, IL • Private
4. Maine Maritime Academy
Castine, ME • Private
5. University of Southern California
Los Angeles, CA • Private
6. California State University - Bakersfield
Bakersfield, CA • Private
7. SUNY at Binghamton
Vestal, NY • Private
8. Villanova University
Villanova, PA • Private
9. San Diego State University
San Diego, CA • Private
10. Bentley University
Waltham, MA • Private
Find the best Support Lead job for you
Support Lead Jobs You Might Like
- High Paying Support Lead Jobs - $117K and Up
- Work From Home Support Lead Jobs
- Entry Level Support Lead Jobs
- Part Time Support Lead Jobs
- Actively Hiring
- No Degree Support Lead Jobs
Online Courses For Support Lead That You May Like
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...
Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...
Top Skills For a Support Lead
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.6% of Support Leads listed Procedures on their resume, but soft skills such as Customer-service skills and Listening skills are important as well.
Best States For a Support Lead
Some places are better than others when it comes to starting a career as a Support Lead. The best states for people in this position are Washington, California, Oregon, and Nevada. Support Leads make the most in Washington with an average salary of $113,849. Whereas in California and Oregon, they would average $111,418 and $106,999, respectively. While Support Leads would only make an average of $99,312 in Nevada, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Nevada
$99,312
Avg. Salary
2. Washington
$113,849
Avg. Salary
3. California
$111,418
Avg. Salary
How Do Support Lead Rate Their Jobs?
Top Support Lead Employers
We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Support Leads and discovered their number of Support Lead opportunities and average salary. Through our research, we concluded that Infosys Public Services was the best, especially with an average salary of $86,160. Bank of America follows up with an average salary of $52,921, and then comes IBM with an average of $77,886. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Support Lead. The employers include Novartis, UnitedHealth Group, and Karna