Become A Support Lead

* Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
* Understands the strategic direction set by senior management as it relates to team goals.
* Uses considerable judgment to determine solution and seeks guidance on complex problems .
* Primary upward interaction is with direct supervisor.
* May interact with peers and/or management levels at a client and/or within Accenture.
* Determines methods and procedures on new assignments with guidance .
* Decisions often impact the team in which they reside .
* Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

* Develops and maintains metrics around the systems and institutes a process for continuous improvements.
* Conducts reviews periodically with users and vendors.
* Defines and ensures continuous monitoring procedures are set according to the standard procedures and requirements.
* Creates a plan to evolve the system to reduce cost and improve system dynamics.
* Performs or coordinates Level 3/4 incident assessment and resolution on infrastructure solutions.
* Coordinates problem management and resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problem.
* Provides guidance to other team members.
* Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.
* Researches, analyzes and recommends the implementation of software or hardware changes to rectify any current or similar future problems.
* Participates in short- and long-term planning efforts with stakeholders and IT groups.
* Provides project time estimates.
* Identifies and communicates how IT infrastructure solutions can support the achievement of short- and long-range business goals.
* Supports the prioritization of requirements and helps match resources with requirements.
* Ensures all support documentation knowledge transfer to production support.
* Verifies the functionality of components and services and ensures deployment meets client's expectations.
* May perform routine maintenance tasks and server/VM patching.
* Establishes requirements, methods and procedures for routine maintenance.
* Ensures performance meets the present and future needs of the business.
* Forecasts utilization patterns and identifies modifications or upgrades.
* Recommends changes/enhancements for improved systems availability, reliability and performance.
* Plans and performs structural changes when necessary.
* Reviews checklists and scripts and updates as needed.
* Assists in the development of disaster recovery plans with service owners.
* Supports and establishes systems environment standards.
* Works with auditors and security groups to ensure adherence to governance, regulations, and compliance with policies and procedures.
* Develops SLAs or OLAs.
* Works with vendors to resolve problems and develop infrastructure solutions.
* May provide information for negotiation efforts for contracts with external vendors or individuals.
* Evaluates vendor solutions to ensure compliance with requirements and cost-effectiveness.
* Assists in the creation of documentation policies and guidelines.
* Proofreads documents for accuracy.
* Ensures documentation is developed and maintained.
* Provides technical leadership, coaching/mentoring to team members.
* Recommends training programs targeting specific areas of improvement.
* Evaluates future technologies and makes recommendations.
* Capacity management for the existing infrastructure.
* On call as assigned
* Works with analysts, architecture, and stakeholders to understand business needs.
* Leads the evaluation of technical requirements for operational projects to determine the impact to the infrastructure including equipment redundancy and capacity requirements.
* Ensures completeness of technical requirements for the implementation of system business solutions.
* Identifies requirements gaps or issues.
* Determines systems specifications, input/output processes and working parameters for hardware/software compatibility.
* Ensures proper communication/review of requirements and integration for impacted areas.
* Determines requirements impact on existing architecture, work processes and systems.
* Evaluates technical requirements for projects to determine the impact to infrastructure/applications including equipment redundancy and capacity requirements.
* Determines technical requirements’ impact on existing architecture, work processes, systems, and ongoing support.
* Explains to non
* SMEs how the proposed solution will support their requirements.
* Assists in the business process redesign and documentation as needed for new technology.
* Provides technical consulting on the integration of application systems.
* Participates in technical design review of applicable projects.
* Develops custom integration solutions including major enhancements, interfaces, functions and features.
* Explains to non
* SMEs how the proposed solution will support their requirements.
* Ensures infrastructure solutions are aligned to the business strategy and direction.
* Assists in the business process redesign and documentation as needed for new technology.
* Maintains existing capabilities, making recommendations and implementing appropriate up to date security technologies.
* Ensures the integrity of host computers, multiple databases and secure data transfer.
* Directs efforts to demonstrate that information systems are compliant with appropriate corporate policies, industry standards, government regulations, and contractual requirements.
* Leads or provides technical direction for the planning, designing, and execution of testing efforts.
* Ensures that tests evaluate all possible impacts on the current infrastructure.
* Escalates problems as needed.
* Coordinates the build and deployment and review of new, modified or enhanced infrastructure components or services.
* Ensures all support documentation knowledge transfer to production support.
* Verifies the functionality of components and services and ensures deployment meets client's expectations.
* May perform routine maintenance tasks and server/VM patching.
* Establishes requirements, methods and procedures for routine maintenance.
* Ensures performance meets the present and future needs of the business.
* Forecasts utilization patterns and identifies modifications or upgrades.
* Recommends changes/enhancements for improved systems availability, reliability and performance.
* Plans and performs structural changes when necessary.
* Reviews checklists and scripts and updates as needed.
* Assists in the development of disaster recovery plans with service owners.
* Supports and establishes systems environment standards.
* Works with auditors and security groups to ensure adherence to governance, regulations, and compliance with policies and procedures.
* Develops SLAs or OLAs.
* Works with vendors to resolve problems and develop infrastructure solutions.
* May provide information for negotiation efforts for contracts with external vendors or individuals.
* Evaluates vendor solutions to ensure compliance with requirements and cost-effectiveness.
* Assists in the creation of documentation policies and guidelines.
* Proofreads documents for accuracy.
* Ensures documentation is developed and maintained.
* Provides technical leadership, coaching/mentoring to team members.
* Recommends training programs targeting specific areas of improvement.
* Evaluates future technologies and makes recommendations.
* Capacity management for the existing infrastructure.
* On call as assigned

* Manage a small group of matrixed personnel from other departments to support RTS requirements at Wake island, Aur Atoll, or other extended support areas.
* Report to the Raytheon RTS Program Manager and has the authority to plan, organize and staff a surge organization using personnel from other RTS departments.
* Direct department personnel issues including hiring, firing, evaluations and disciplinary actions, and signs for material purchases
* Optics and Communications technicians are often necessary to meet Extended Support Needs.
* Additional duties as identified and assigned.
* To be successful in this role you will need: An active Top Secret clearance.
* Minimum six to eight years' experience in the areas of responsibilities described.
* Five to seven years' instrumentation leader experience.
* Bachelor's degree in a related technical field.
* This position is contingent upon contract award and government clearance, if required.
* This position may ultimately be fulfilled by a Raytheon teammate.
* Priority consideration will be given to CURRENT employees on the contract.
* For IMMEDIATE and CONFIDENTIAL consideration, please submit your resume here.
* KWAJRTN 82191
* Raytheon is an Equal Opportunity/Affirmative Action employer.
* All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran

* You will provide excellent and timely customer service to ensure our customers are delighted with their installed SecureSuite cyber security systems.
* In the role of Cyber Tech Support Lead, you will:
* Front-line troubleshooting support for installed SecureSuite cyber security systems
* Liaison between end customer and Control Solutions Services and Engineering teams
* Record lessons learned from SecureSuite product installations and applying those lessons learned to resolve future problems encountered by our customers
* Attend CIR calls on cyber security service issues, and get issues resolved and closed in a timely manner
* Collaborate with HMI Cyber Tech Lead to ensure you have latest training and knowledge on SecureSuite cyber security systems
* Coordinate with 3rd party software (i.e., McAfee, Acronis) and hardware (i.e., HPE) providers, as necessary, for vendor related issues and troubleshooting
* During peak outage seasons, be available to assist with job overflows
* Drive collaboration with interfacing organizations such as manufacturing, engineering, and projects
* Off-hours, weekend customer support as necessary

* Leads the Receiving and in-store operations to ensure achievement of business goals in expenses, payroll, inventory shrinkage and Associate morale
* Leads receiving processes in training; assists in action plans to improve performance
* Prices products per Outlet Pricing Guidelines and leads efforts in unit's achievement of improved margins and cost recovery
* Adheres to operational processes (i.e., receiving, replenishment, shipping and Acct.
* and ensures consistency and performance standards are met
* Develops partnership with Sears Logistics Services' (SLS) Distribution Centers and Product Repair Services
* Ensures that the unit adheres to safety policies and procedures
* Accepts overall 4 wall accountability
* Serves as a Key carrier
* Interacts with customers and associates to address their concerns
* Rings normal Outlet transactions at Point of Sale (POS)
* Maintains facilities and housekeeping
* Understands and communicates activities/trends in unit and unique local issues to management
* Performs other duties as assigned