Support leads are in charge of supervising a customer support team. They do customer support to resolve complaints, answer questions, and develop programs for improving team performance and driving organizational goals. Additional responsibilities of a support lead include coordinating with a customer service team, providing direct customer support, reviewing complaints, and evaluating team members.
A support lead may assume other responsibilities of a team leader, like coordinating meetings and creating agendas. They're also involved in hiring employees and developing a training curriculum.
This position doesn't have any formal education requirements. However, most employers expect applicants to have a high school diploma or GED, at least. Some even insist on a higher degree in communications or a related field. Critical skills for successful support leads include leadership, organization, conflict resolution, and problem-solving.
Support Lead Overview
Support Lead Careers
There is more than meets the eye when it comes to being a support lead. For example, did you know that they make an average of $40.06 an hour? That's $83,331 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
What Does a Support Lead Do
There are certain skills that many support leads have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
When it comes to the most important skills required to be a support lead, we found that a lot of resumes listed 19.6% of support leads included procedures, while 14.3% of resumes included customer service, and 7.7% of resumes included pos. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the support lead job title. But what industry to start with? Most support leads actually find jobs in the technology and retail industries.
How To Become a Support Lead
If you're interested in becoming a support lead, one of the first things to consider is how much education you need. We've determined that 43.4% of support leads have a bachelor's degree. In terms of higher education levels, we found that 14.9% of support leads have master's degrees. Even though most support leads have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a support lead. When we researched the most common majors for a support lead, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on support lead resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a support lead. In fact, many support lead jobs require experience in a role such as customer service representative. Meanwhile, many support leads also have previous career experience in roles such as sales associate or cashier.
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Support Lead Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a support lead can determine their career goals through the career progression. For example, they could start out with a role such as project manager, progress to a title such as information technology director and then eventually end up with the title chief information officer.
What is the right job for my career path?
Tell us your goals and we'll match you with the rights job to get there.
Average Salary for a Support Lead
Best Paying Cities
Recently Added Salaries
Job TitleCompany  | Company | Start Date | Salary |
|---|---|---|---|
Invitae Internal Software Support Lead Internal Software Support Lead | Invitae Invitae | 03/31/2021 03/31/2021 | $106,00003/31/2021 $106,000 |
Barton Staffing Solutions Production Support Lead-Earn A Bonus-1St. Shift (Au#325307) Production Support Lead-Earn A Bonus-1St. Shift (Au#325307) | Barton Staffing Solutions Barton Staffing Solutions | 03/30/2021 03/30/2021 | $29,21803/30/2021 $29,218 |
Manpowergroup Production Support Lead Production Support Lead | Manpowergroup Manpowergroup | 03/29/2021 03/29/2021 | $45,91403/29/2021 $45,914 |
Samaritas Lead Youth Resident Support-Female Home- Lead Youth Resident Support-Female Home- | Samaritas Samaritas | 03/17/2021 03/17/2021 | $27,65303/17/2021 $27,653 |
Barton Staffing Solutions Production Support Lead-1St. Shift-Earn Bonus (Au#324758) Production Support Lead-1St. Shift-Earn Bonus (Au#324758) | Barton Staffing Solutions Barton Staffing Solutions | 01/31/2021 01/31/2021 | $29,21801/31/2021 $29,218 |
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Support Lead Resumes
Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Support Lead. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
Learn How To Write a Support Lead Resume
At Zippia, we went through countless Support Lead resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Detailed InformationTop Colleges for Support Leads
1. Stanford University
Stanford, CA • Private
2. University of Pennsylvania
Philadelphia, PA • Private
3. Northwestern University
Evanston, IL • Private
4. Maine Maritime Academy
Castine, ME • Public
5. University of Southern California
Los Angeles, CA • Private
6. California State University - Bakersfield
Bakersfield, CA • Public
7. SUNY at Binghamton
Vestal, NY • Public
8. Villanova University
Villanova, PA • Private
9. San Diego State University
San Diego, CA • Public
10. Bentley University
Waltham, MA • Private
Top Skills For a Support Lead
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.6% of support leads listed procedures on their resume, but soft skills such as customer-service skills and listening skills are important as well.
- Procedures, 19.6%
- Customer Service, 14.3%
- POS, 7.7%
- Sales Floor, 6.4%
- Payroll, 4.4%
- Other Skills, 47.6% See All Support Lead Skills
Best States For a Support Lead
Some places are better than others when it comes to starting a career as a support lead. The best states for people in this position are Washington, California, New Jersey, and Oregon. Support leads make the most in Washington with an average salary of $101,013. Whereas in California and New Jersey, they would average $100,050 and $98,575, respectively. While support leads would only make an average of $97,992 in Oregon, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Washington
$101,013
Avg. Salary
2. California
$100,050
Avg. Salary
3. Oregon
$97,992
Avg. Salary
How Do Support Lead Rate Their Jobs?
Top Support Lead Employers
We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ support leads and discovered their number of support lead opportunities and average salary. Through our research, we concluded that Infosys Public Services was the best, especially with an average salary of $75,551. Bank of America follows up with an average salary of $98,303, and then comes IBM with an average of $70,137. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a support lead. The employers include Univar Solutions, Greenpearl Events, and Joist App