Support lead demographics and statistics in the US
Support lead demographics research summary. Zippia estimates support lead demographics and statistics in the United States by using a database of 30 million profiles. Our support lead estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about support leads after extensive research and analysis:
- There are over 10,759 support leads currently employed in the United States.
- 47.7% of all support leads are women, while 52.3% are men.
- The average support lead age is 42 years old.
- The most common ethnicity of support leads is White (54.1%), followed by Hispanic or Latino (15.1%), Asian (14.6%) and Black or African American (10.5%).
- In 2022, women earned 98% of what men earned.
- 11% of all support leads are LGBT.
- Support leads are 51% more likely to work at public companies in comparison to private companies.
On this page
Support lead demographics by:
Support lead gender statistics
47.7% of support leads are women and 52.3% of support leads are men.
- Male, 52.3%
- Female, 47.7%
Support lead gender ratio
| Gender | Percentages |
|---|---|
| Male | 52.3% |
| Female | 47.7% |
Support lead gender pay gap
Women earn 98¢ for every $1 earned by men
Male income
$89,444
Female income
$87,297
Support lead gender ratio over time
This data breaks down the percentage of men and women in support lead positions over time. Currently, 47.7% of support leads are female.
Support lead gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 45.83% | 54.17% |
| 2011 | 47.04% | 52.96% |
| 2012 | 48.84% | 51.16% |
| 2013 | 49.51% | 50.49% |
| 2014 | 50.00% | 50.00% |
| 2015 | 52.31% | 47.69% |
| 2016 | 52.49% | 47.51% |
| 2017 | 52.37% | 47.63% |
| 2018 | 53.34% | 46.66% |
| 2019 | 51.60% | 48.40% |
| 2020 | 52.27% | 47.73% |
| 2021 | 52.34% | 47.66% |
Support lead related jobs gender ratio
We compared support leads with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Support Lead | 52% | 48% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Support lead demographics by race
The most common ethnicity among support leads is White, which makes up 54.1% of all support leads. Comparatively, 15.1% of support leads are Hispanic or Latino and 14.6% of support leads are Asian.
- White, 54.1%
- Hispanic or Latino, 15.1%
- Asian, 14.6%
- Black or African American, 10.5%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.4%
Support lead race
| Support lead race | Percentages |
|---|---|
| White | 54.1% |
| Hispanic or Latino | 15.1% |
| Asian | 14.6% |
| Black or African American | 10.5% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.4% |
Support lead race and ethnicity over time
See how support lead racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Support lead race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.65% | 10.91% | 11.24% | 12.15% |
| 2011 | 63.36% | 11.00% | 11.39% | 11.66% |
| 2012 | 62.09% | 11.24% | 11.64% | 12.30% |
| 2013 | 61.02% | 10.47% | 12.45% | 12.68% |
| 2014 | 60.73% | 10.69% | 12.10% | 13.38% |
| 2015 | 60.64% | 10.15% | 13.27% | 13.27% |
| 2016 | 60.43% | 10.11% | 13.25% | 13.16% |
| 2017 | 59.65% | 9.78% | 13.70% | 13.57% |
| 2018 | 59.76% | 9.74% | 13.79% | 13.30% |
| 2019 | 57.95% | 9.66% | 14.49% | 14.43% |
| 2020 | 55.91% | 10.23% | 14.27% | 14.59% |
| 2021 | 54.05% | 10.47% | 14.65% | 15.12% |
Support lead wage gap by race
According to our data, asian support leads have the highest average salary compared to other ethnicities. Black or african american support leads have the lowest average salary at $85,914.
| Ethnicity | Salary |
|---|---|
| Unknown | $87,169 |
| White | $88,680 |
| Black or African American | $85,914 |
| Asian | $98,563 |
| Hispanic or Latino | $87,456 |
Average support lead age
See how the average age of support leads varies based on ethnicity and gender.
Male
Female
Support lead age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Support lead age breakdown
The average age of support leads is 40+ years years old, representing 56% of the support lead population.
Support lead age breakdown
| Support Lead Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Support lead educational attainment
The most common degree for support leads is bachelor's degree, with 58% of support leads earning that degree. The second and third most common degree levels are associate degree degree at 17% and associate degree degree at 10%.
- Bachelor's, 58%
- Associate, 17%
- Master's, 10%
- High School Diploma, 8%
- Other Degrees, 7%
Support leads by degree level
| Support lead degree | Percentages |
|---|---|
| Bachelor's | 58% |
| Associate | 17% |
| Master's | 10% |
| High School Diploma | 8% |
| Other Degrees | 7% |
Support lead jobs you might like
Support lead wage gap by degree level
According to the data, support leads with a Master's degree earn more than those without, at $103,990 annually. With a Doctorate degree, support leads earn a median annual income of $99,362 compared to $90,644 for support leads with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $103,990 |
| High School Diploma or Less | $81,356 |
| Bachelor's Degree | $90,644 |
| Doctorate Degree | $99,362 |
| Some College/ Associate Degree | $83,099 |
Support lead employment statistics
Most support leads work for a public in the technology industry.
Company size where support leads work
Below, you can see the size of companies where support leads work.
Support lead jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 7% |
| 100 - 500 employees | 11% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 23% |
| > 10,000 employees | 50% |
Support lead jobs by company type
Employees with the support lead job title have their preferences when it comes to working for a company. For instance, most support leads prefer to work at public companies over private companies.
Support lead jobs by sector
| Company type | Percentages |
|---|---|
| Education | 5% |
| Public | 51% |
| Private | 40% |
| Government | 4% |
Support lead jobs by industry
The most common industries for support leads are technology, retail and finance.
Support lead industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 22% |
| Technology | 14% |
| Retail | 9% |
| Finance | 8% |
| Health Care | 7% |
| Manufacturing | 5% |
| Professional | 5% |
| Hospitality | 3% |
| Transportation | 3% |
| Government | 3% |
| Telecommunication | 3% |
| Education | 3% |
| Pharmaceutical | 2% |
| Media | 2% |
| Non Profits | 2% |
| Internet | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Start-up | 1% |
| Insurance | 1% |
| Energy | 1% |
Support lead turnover and employment statistics
Support lead unemployment rate over time
The unemployment rate for support leads between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Support lead unemployment rate by year
| Year | Support lead unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average support lead tenure
The average support lead stays at their job for 1-2 years, based on the 6,086 support leads resumes in Zippia's database.
Support lead tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 19% |
| 1-2 years | 36% |
| 3-4 years | 16% |
| 5-7 years | 16% |
| 8-10 years | 6% |
| 11+ years | 7% |
Support lead LGBT ratio compared to similar jobs
Review the percent of support leads that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Network Planner | 7.31% | 36,482 |
| Implementation Analyst | 8.42% | 108,170 |
| Access Developer | 8.46% | 89,032 |
| Information Assurance Analyst | 8.59% | 104,926 |
| Senior Engineering Field Technician | 9.03% | 126,391 |
| Business Intelligence Analyst | 10.54% | 124,916 |
| Support Lead | 10.88% | - |
Similar support lead jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Network Planner | 7.31% | 36,482 |
| Implementation Analyst | 8.42% | 108,170 |
| Access Developer | 8.46% | 89,032 |
| Information Assurance Analyst | 8.59% | 104,926 |
| Senior Engineering Field Technician | 9.03% | 126,391 |
| Business Intelligence Analyst | 10.54% | 124,916 |
Foreign languages spoken by support leads
The most common foreign language among support leads is Spanish at 65.2%. The second-most popular foreign language spoken is French at 7.3% and Portuguese is the third-most popular at 3.7%.
- Spanish, 65.2%
- French, 7.3%
- Portuguese, 3.7%
- Japanese, 3.0%
- Italian, 3.0%
- Other, 17.8%
Support lead languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 65.2% |
| French | 7.3% |
| Portuguese | 3.7% |
| Japanese | 3.0% |
| Italian | 3.0% |
| Other | 17.8% |
