Full Job Description
The Decision Support Lead - Complex Health assists leadership in making data-driven decisions by leading and/or facilitating the measurement of outcomes and program effectiveness, quality metrics and improvement, and population identification through in-depth analyses and data solutions.
Essential Functions:
Facilitate and implement unique and innovative metrics and dashboards that deliver high-impact, actionable information to the business owners in Complex HealthCollaborates with department director and other leadership to evaluate opportunities for process improvement in new or existing projects with focus on measurable benefits Lead and conduct business process and gap analysis to diagnose improvement opportunities and to develop re-usable solutions using principles of process excellence and related tools Using data analytics, assist with the identification of opportunities for improvement through collaboration with multi-disciplinary teams including but not limited to Analytics, IT, Finance, and Clinical OperationsConduct examination and explanation of complex data relationships to answer questions identified either within the department or by other departments Support operational readiness through development or facilitation of key measures and conduct continual monitoring for process improvement opportunities of initiatives Works closely with Complex Health innovation leads, product, and market teams to understand goals, outcomes, and data needs surrounding Complex Health products Assist in the review of reports and data for pattern identification, special cause variation identification, trend analysis, or other techniques that will reveal intelligence for identification of any associative or causal relationships and provide management level summaries that explain key findings across the organization's markets and products Incorporate critical thinking skills and judgment in the analysis process to determine the best course of action for each inquiry/problem Represents the department in project meetings and other meetings that require subject matter knowledge and input Perform any other job duties as requested
Education and Experience:
Bachelor's Degree in Business, Computer Science, or related field or equivalent years of relevant work experience is required Minimum of seven (7) years of related experience in Analytics, Business Intelligence development, and/or equivalent web/application development experience is required Minimum of five (5) years of experience in managing initiatives, coordinating timelines, and implementing solutions Experience translating business requirements into technical specifications is preferred Healthcare and/or Managed Care experience preferred
Competencies, Knowledge and Skills:
Experience developing data solutions using tools such as Microsoft Excel, SQL, SSRS, PowerBI, Tableau, SAS. etc.Microsoft Suite skills required Strong analytical, evaluative, problem solving, and decision-making abilities Ability to work with data and identify/implement appropriate data visualizations or presentations to extract high-impact business insights Experience in the management of large data projects including responsibility for meeting deadlines, accuracy requirements and reporting to upper management required Planning, problem identification, and resolution skills Excellent customer service skills Ability to work independently and within a team environment Critical listening, thinking skills, and verbal and written communication skills
Licensure and Certification:
None
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Organization Level Competencies
Leveraging FeedbackCustomer OrientationValuing DifferencesManaging WorkEarning TrustQuality OrientationAdaptabilityInfluencingCollaborating
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer, including disability and veteran status. We are committed to a diverse and inclusive work environment.
