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Become A Support Manager

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Working As A Support Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $110,694

    Average Salary

What Does A Support Manager Do At Wells Fargo

* hiring, development and retention of support team; monitoring of internal financial reports; extensive problem-solving including interface with senior management external customers, and other bank operating units and partners; participating in the identification of cross-sell opportunities and on-site calls with RM.
* Oversees proper initiation and accuracy of loan documentation process and implementation of treasury products, adhering to all policy and regulatory requirements.
* Responsible for overseeing a compliance monitoring program and evaluating the results, ensuring achievement of a 'satisfactory' rating on all audits, working with business management to resolve issues and address deficiencies.
* Responsible for completing all required assessments, exercises, training and affirmations in accordance with Bank Policies and Audit requirements, including BCP.
* Requires knowledge of Wholesale products and services, leadership skills and ability to effectively communicate with all levels of management, staff and customers and compliance risk expertise.
* Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
* They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions

What Does A Support Manager Do At Iheartmedia

* Responsible to Manage and oversee “White Glove” Executive support team and NY local desktop team; including 24x7 and remote support (travel) when requested.
* Work closely with top management through daily communication.
* Act as a technical consultant by assigning in leading the creation and implementation of enterprise solutions.
* Ability to manage multiple technicians and end user’s expectations.
* Responsible for the internal user experience on Windows, Mac OS platforms, phones, tablets, audio video, presentation tools, and etc.
* Take ownership of end users issues and ensure problems are resolved timely
* Ensure team members are researching, diagnosing, and troubleshooting solutions to resolve end user’s issues.
* Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
* Proactive in communication to end users and technicians as issues arise ensuring prompt and accurate feedback to end users.
* Work closely with top management through daily communication.
* Ensure proper recording and closure of all issues.
* Set the pace and workflow for the entire team.
* Manage staff by recruiting, training, and coaching employees, communicating job expectations and appraising their performance.
* Manage and support executive leadership team.
* Hourly, Daily and Weekly review of all tickets.
* Ensure enterprise team metrics meet KPI’s and SLAs while upholding highest level of end users service and satisfaction.
* Maintain and optimize client devices asset lifecycle management program
* Optimize enterprise tools to their full capability.
* Be metric driven and deploy shift
* left strategies to decrease MTTR, improve KPIs and enterprise desktop metrics

What Does A Support Manager Do At at&T

* Managing service delivery staff to ensure service levels and objectives are met.
* Implementing operations improvements to meet established objectives across multiple facilities.
* Assisting in managing activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area.
* Facilitating customer relationship and satisfaction while ensuring adherence to company policies and processes.
* Investigating matters of significance, recommends and implementing appropriate course of action.
* Implementing business processes and assisting in process improvement initiatives in order to enhance customer service.
* Shall have seven (7) years of experience that may include a combination of work history and education.
* A master’s degree is equivalent to 6 years of experience, a bachelor’s degree is equivalent to 4 years of experience and an associate’s degree is equivalent to 2 years of experience.
* The degree must be from an accredited college or university.
* Must have excellent communication, interpersonal, and leadership skills.
* Coordinates with team members – those in project management, security, asset management, and customer service or help desk departments – to solve problems and manage projects.
* Conflict resolution, analytical, and decision-making skills are crucial to the position as well.
* Must have demonstrated experience with key and PBX systems

What Does A Support Manager Do At Comcast

* The RSM
* A drives service delivery at the Tier 1 support level for the North, South, and Central Americas.
* They will lead teams of highly motivated Support Engineers and engage the top-performing customers in the Premium Video industry.
* The candidate will join a globally-distributed leadership team consisting of Regional Managers of EMEA and APAC, Regional Lead Support Engineers, and the Principal Support Engineer, and report into the Senior Director of Global Support.
* The Americas Support team operates in New York City and San Francisco.
* Frequent travel between both offices to engage with the customers and team members is highly encouraged.
* This role is directly responsible for the leadership, guidance, and overall prosperity of the Americas’ Support teams.
* As Regional Manager you will be directly involved in the hiring, on-boarding, and career development of the organization’s most important resources: its people.
* Through your guidance and direction FreeWheel will be able to grow and develop its next generation of leaders who will advance knowledge of the product and further the excellent employee experience that we all value so greatly.
* Team Leadership and Guidance of the Americas teams.
* Create a nurturing space where team members can contribute to the group’s advancement and pursue their own individual development.
* Contribute to the creation of A-players for the FreeWheel team.
* The Americas region is home to FreeWheel’s longest-standing customers in the Ad Tech Industry and largest user base.
* As a leader for the region you will have direct influence over how these valued customers experience the FreeWheel brand.
* A core function will be the direct engagement of our customers and fostering their contributions to the development of our services, team, and organization.
* This will include RFP-help, service renewals, customer visits, on-boarding sessions, and highly engaging presentations.
* Engage customers and develop functional relationships.
* Work with Account teams to foster effective venues for customer contributions and idea sharing.
* Collaborate with customers and teams to find new and exciting ways to surprise and delight the user base.
* Working with the Support Leadership team, you will help to identify process optimizations and polices.
* These policies should improve Customer Experience by improving the Support Engineer work environment.
* Policies should be easy to access, interpret, and execute consistently across the teams.
* Data is a major part of the Support toolbox.
* Actions must be rooted in substantiated information.
* Decisions should be made using hard evidence, collective intelligence, and experiential instinct.
* Participate in policy management, maintenance, and the creation of standards across teams.
* Use data and metrics to interpret customer experiences, forecast demand, and effectively position the teams.­
* Advance the current suite of KP­Is to lead the team to deliver excellent Customer Experience.
* For the right candidate, this position will allow for tremendous growth and the opportunity to deliver enterprise-level Customer value to industry leaders in the TV ecosystem.
* Some travel, 10
* will be needed.
* On-call rotational work on some nights, weekends, and during live events will be needed

What Does A Support Manager Do At H&R Block

* Assist Director, Company Operations in formulating a comprehensive business cadence timeline for the area.
* Assists in the development and implementation of business/market plans and managing P&L and capital budgets.
* Oversees adherence to operational and technical timelines to ensure business readiness within market areas, including tax office operational and technical readiness.
* Serve as a strategic business partner to Regional Directors to help set direction and formulate strategy for the region’s business initiatives.
* Hire and performance manage District Support including operations and field technical labor.
* Develops and/or refines programs and processes aligned with H&R Block corporate priorities and business objectives.
* Oversee the ordering of supplies by District Support ensuring adherence to budget; effective distribution and sufficient quantities to ensure successful tax season execution.
* Coordinate and monitor the deployment and allocation of field hardware to be ordered and disposed of each year; including the management and coordinated network and telecom cabling upgrades.
* Manages the flow of relevant and accurate business information to market area and area leadership team.
* Generates and provides reports as required, Common Database management.
* Coordinate with District Support for labor staffing management.
* Responsible for budget and cost center management of operations and field technology.
* Responsible for the cost effectiveness and quality of facilities management service and technology assets; continues to enhance the program.
* Assist in executing the network optimization plan as well as managing the office upgrade plans for the area.
* Collaborates with the external vendors/firms, internal support departments, District Support, and Seasonal Associates, on retail office upgrade programs and the existing office improvements.
* Ensures consistent office appearance, technology setup and shutdown, quality assurance, targeted timeline, and cost standards.
* Prioritizes locations, coordinates installations, manages program budget for interior and exterior signage programs in partnership with Marketing, Enterprise Sourcing and Corporate Finance.
* Manages compliance projects and processes, including the 8633 process.
* Coordinate and manage the annual technology equipment inventory process in field offices.
* Responsible for territory sourcing and supplies procurement and distribution as appropriate.
* Facilitates TaxTraining School logistics and assists w/ call center operations, including, but not limited to: integration of class schedules at the divisional level and class room set up.
* Assists in the planning, logistics and follow up for area, market and regional meetings

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Support Manager jobs

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Support Manager Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • German

  • Portuguese

  • Mandarin

  • Korean

  • Italian

  • Chinese

  • Carrier

  • Japanese

  • Arabic

  • Vietnamese

  • Hindi

  • Dutch

  • Russian

  • Mongolian

  • Urdu

  • Swedish

  • Marathi

  • Hawaiian

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Support Manager

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Support Manager Education

Support Manager

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Real Support Manager Salaries

Job Title Company Location Start Date Salary
Construction Support Manager NES Global, LLC Houston, TX Oct 05, 2015 $230,000
Trade Support Manager SG Americas Securities, LLC New York, NY Jan 29, 2016 $227,200
Trade Support Manager SG Americas Securities, LLC New York, NY Oct 30, 2014 $220,813
Trade Support Manager SG Americas Securities, LLC New York, NY Jun 30, 2015 $214,032
Associate Director/Application Support Manager Emphasis Software Development LLC Jersey City, NJ Oct 01, 2015 $210,000
Dedicated Support Manager Cloudera Palo Alto, CA Apr 04, 2016 $184,122
Construction Support Manager NES Global, LLC Houston, TX Oct 05, 2015 $180,000
National Application Support Manager Transurban (USA) Inc. Alexandria, VA Aug 24, 2016 $176,000
Application Support Manager Guidewire Software, Inc. Foster City, CA May 16, 2016 $165,000
Applications Support Manager Jpmorgan Chase & Co New York, NY May 02, 2013 $160,000 -
Manager Developer Support SONY Computer Entertainment America LLC San Mateo, CA Sep 01, 2016 $156,014
Support Manager Cloudera, Inc. Palo Alto, CA Jan 05, 2015 $155,000 -
Trade Support Manager SG Americas Securities, LLC New York, NY Apr 10, 2013 $155,000
Support Manager AMC Technology, LLC VA Jul 22, 2016 $154,898
Applications Support Manager Citibank, N.A. New York, NY Aug 16, 2015 $125,000
Financial Systems Support Manager Carnival Corporation Miami, FL Jul 22, 2016 $125,000
Executive Support Manager, Global Customer Operati Sap America, Inc. Newtown, PA Sep 05, 2014 $125,000
Financial Applications Support Manager Granite Services, Inc. Tampa, FL Nov 05, 2014 $123,900 -
Hyperion Support Manager Sunpower Corporation San Jose, CA Feb 26, 2016 $122,762
L3 Engineering Support Manager Allied Telesis, Inc. San Jose, CA Jun 01, 2016 $122,762
Application Support Manager Tradeweb Markets LLC Jersey City, NJ Nov 01, 2015 $122,180
Support Manager Societe Generale New York, NY Jan 13, 2013 $122,000
SAP Support Manager Applied Materials, Inc. Santa Clara, CA Jan 25, 2016 $109,341 -
Third Level Support Manager Avanade Inc. Seattle, WA Aug 27, 2013 $108,203
Support Manager Navis, LLC Oakland, CA Jul 09, 2016 $106,163 -
Manager, Decision Support Direct Energy LP Houston, TX Dec 02, 2013 $106,000
Corporate Fleet Field Support Manager Wm Corporate Services, Inc. Wellford, SC Nov 14, 2016 $104,915 -
Services Support Manager Lead Microsoft Corporation Redmond, WA Mar 28, 2013 $104,577
Manager, Fanatical Support-Latam Rackspace Us, Inc. San Antonio, TX Nov 21, 2016 $103,275
Support Manager-Engineering Daimler Trucks North America LLC Portland, OR Oct 01, 2013 $102,556

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Top Skills for A Support Manager


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Top Support Manager Skills

  1. Customer Service
  2. Company Procedures
  3. Merchandise
You can check out examples of real life uses of top skills on resumes here:
  • Plan store featured items, as well as handle any customer service issues that may arise.
  • Understand and effectively enforce proper company procedures.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Ensured all safety and security policies were practiced and promptly reacted to life support issues.

Top Support Manager Employers

Support Manager Videos

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