A support manager oversees the work of customer support professionals at a company or organization. Support managers lead the support team and make sure all necessary equipment for the work is up to date and functional, and manage purchasing and installing new hardware and software, if necessary.
Support managers are the ones responsible for the success of helpdesk services and satisfied clients. They monitor processes and measure service levels. They manage the troubleshooting and escalating procedures, identify shortcomings of support handling, and come up with solutions to make work run as smoothly and efficiently as possible.
The national average annual income of support managers in the U.S. is currently $32,277. Depending on your location and sector you work for, you can make anywhere between 25K and 42K.
There is more than meets the eye when it comes to being a Support Manager. For example, did you know that they make an average of $47.83 an hour? That's $99,480 a year!
Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.
There are certain skills that many Support Managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Leadership skills and Management skills.
If you're interested in becoming a Support Manager, one of the first things to consider is how much education you need. We've determined that 50.6% of Support Managers have a bachelor's degree. In terms of higher education levels, we found that 8.4% of Support Managers have master's degrees. Even though most Support Managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Support Manager. When we researched the most common majors for a Support Manager, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Support Manager resumes include High School Diploma degrees or Master's Degree degrees.
You may find that experience in other jobs will help you become a Support Manager. In fact, many Support Manager jobs require experience in a role such as Cashier. Meanwhile, many Support Managers also have previous career experience in roles such as Assistant Manager or Sales Associate.