What is a Support Manager

A support manager oversees the work of customer support professionals at a company or organization. Support managers lead the support team and make sure all necessary equipment for the work is up to date and functional, and manage purchasing and installing new hardware and software, if necessary.

Support managers are the ones responsible for the success of helpdesk services and satisfied clients. They monitor processes and measure service levels. They manage the troubleshooting and escalating procedures, identify shortcomings of support handling, and come up with solutions to make work run as smoothly and efficiently as possible.

The national average annual income of support managers in the U.S. is currently $32,277. Depending on your location and sector you work for, you can make anywhere between 25K and 42K.

There is more than meets the eye when it comes to being a Support Manager. For example, did you know that they make an average of $47.83 an hour? That's $99,480 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.

What Does a Support Manager Do

There are certain skills that many Support Managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Leadership skills and Management skills.

Learn more about what a Support Manager does

How To Become a Support Manager

If you're interested in becoming a Support Manager, one of the first things to consider is how much education you need. We've determined that 50.6% of Support Managers have a bachelor's degree. In terms of higher education levels, we found that 8.4% of Support Managers have master's degrees. Even though most Support Managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Support Manager. When we researched the most common majors for a Support Manager, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Support Manager resumes include High School Diploma degrees or Master's Degree degrees.

You may find that experience in other jobs will help you become a Support Manager. In fact, many Support Manager jobs require experience in a role such as Cashier. Meanwhile, many Support Managers also have previous career experience in roles such as Assistant Manager or Sales Associate.

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Average Salary
$99,480
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
171,456
Job Openings
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Support Manager Career Paths

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Average Salary for a Support Manager

Support Managers in America make an average salary of $99,480 per year or $48 per hour. The top 10 percent makes over $151,000 per year, while the bottom 10 percent under $65,000 per year.
Average Salary
$99,480
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Support Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Support Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Support Manager Resume

At Zippia, we went through countless Support Manager resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Support Manager Resume Examples And Templates

Support Manager Demographics

Support Manager Gender Statistics

male

56.6 %

female

39.6 %

unknown

3.8 %

Support Manager Ethnicity Statistics

White

65.6 %

Hispanic or Latino

16.1 %

Black or African American

10.2 %

Support Manager Foreign Languages Spoken Statistics

Spanish

57.1 %

French

9.0 %

German

6.9 %
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Support Manager Education

Support Manager Majors

32.0 %

Support Manager Degrees

Bachelors

50.6 %

Associate

19.6 %

High School Diploma

14.5 %

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None
High School / GED
Associate
Bachelor's
Master's
Doctorate

Top Colleges for Support Managers

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108
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Top Skills For a Support Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.6% of Support Managers listed Communication on their resume, but soft skills such as Communication skills and Leadership skills are important as well.

12 Support Manager RESUME EXAMPLES

Best States For a Support Manager

Some places are better than others when it comes to starting a career as a Support Manager. The best states for people in this position are California, Oregon, New York, and Nevada. Support Managers make the most in California with an average salary of $110,668. Whereas in Oregon and New York, they would average $109,104 and $98,911, respectively. While Support Managers would only make an average of $98,675 in Nevada, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. California

Total Support Manager Jobs:
8,018
Highest 10% Earn:
$197,000
Location Quotient:
1.38
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Nevada

Total Support Manager Jobs:
569
Highest 10% Earn:
$181,000
Location Quotient:
1.37
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New York

Total Support Manager Jobs:
2,395
Highest 10% Earn:
$176,000
Location Quotient:
0.94
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Support Managers

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Top Support Manager Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Support Managers and discovered their number of Support Manager opportunities and average salary. Through our research, we concluded that Walmart was the best, especially with an average salary of $101,324. PetSmart follows up with an average salary of $80,775, and then comes The Mosaic Company with an average of $107,524. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Support Manager. The employers include T. Rowe Price, Amazon, and Motorola Solutions

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