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Become A Support Manager

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Working As A Support Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $108,915

    Average Salary

What Does A Support Manager Do At United Technologies Corporation

* Hire, manage, mentor, and coach individuals within assigned teams as well as make promotional recommendations.
* Ensure that human resources are correctly allocated within teams, ensuring that customer set up and installation take place as planned by business.
* Implement strategic plans and tactics that respond to changing business climate, including launch of new products and services or pursuing change management.
* Establish metrics to continuously improve each function within Customer Operations, track aggregate performance against metrics and waterfall performance objectives down to individuals.
* Implement systems and processes to qualitatively measure and improve quality of service.
* Resolve complaints and disputes with end-customer either by directly communicating with the customer or by working with the sales team

What Does A Support Manager Do At AIG

* Lead and Manage work of a large scale (25+) IT support team across multiple locations – Dublin/In
* Country/India
* Drive service improvement to our application user community by continually improving standards – SLA’s, Governance, Communications across the department
* Support Strategic Initiatives, Projects, Transformation by maintaining and provisioning an ever green SME capability within the team
* Continual focus on GOE reduction by driving operational efficiency, automation, LEAN levers and economies of scale
* Ensure department complies with all corporate and regulatory requirements.
* Drive improved compliance year on year
* Build and maintain constructive working relationships with Business Units, Audit departments and support services eg.
* Infrastructure Services

What Does A Support Manager Do At Exelon Corporation

* Manage the development, implementation and evaluation utilizing a systematic approach of accredited and non-accredited station training programs to improve personnel and plant performance in accordance with prescribed department procedures, Exelon policies, and applicable regulations and requirements.
* Program responsibilities include includes fire and rescue, welder training, first line supervisor leadership development coordination, in-processing coordination, college and trade school coordination, alliance partner training, calendar coordination, administrative and clerical records.
* Oversight of process, programs and procedures associated with maintaining accredited and non-accredited nuclear training programs as assigned by the Training Director.
* This includes maintaining performance indicators; trending and managing the corrective action program and the feedback process for training.
* Anticipates long-range training needs in the assigned functional area and develops strategies and plans to meet those needs.
* Manages the development and maintenance of all training materials, laboratories and simulation facilities.
* Develops and manages the budget and business plan initiatives to ensure -that training facilities, equipment, materials, records, and personnel qualifications support training program goals.
* Participates in NRC, INPO, and management audits/assessments and provides responses to audit findings.
* Evaluates the need for outside services, coordinates the drafting of bid specifications, evaluates proposals, recommends qualified vendors; and manages the purchased programs and services

What Does A Support Manager Do At Jpmorgan Chase

* Document exceptions -on a monthly basis, ensure the review of newly cited exceptions are addressed and are being resolved.
* Covenant exceptions -on a monthly basis, ensure the review of newly cited exceptions are addressed and are being resolved.
* Past dues
* Ensure staff is working with Client Services and Wholesale Loan Operations to facilitate roll overs and engage Capital Advisory when appropriate.
* Work with Client Services, engaging Capital Advisory when appropriate, to resolve other past dues, unrelated to roll overs.
* Client reviews – ensure portfolio statistics are being provided to Capital Advisory and Client Services to aid in facilitating/completing client reviews.
* Facility reviews (maturities) – ensure portfolio statistics to Capital Advisory and Client Services to aid in facilitating/completing renewals for maturing facilities.
* Overlines/Overlimits – On a daily basis, review the overlines/overlimits, and ensure staff is engaging the appropriate parties to bring to resolution.
* Overrides (both facility and transaction approvals) and other approval MIS – on a monthly basis, review the override report, determine if used appropriately and escalate / remediate as needed.
* Unlinked outstandings – provide oversight and management of the unlinked outstandings and remediation.
* Ungraded obligors – provide oversight and management of the ungraded outstandings and remediation.
* Delinquency reporting – on a weekly / monthly basis, manage delinquency escalation and reporting.
* Oversee the coordination of documentation review and escalation process
* Additional management responsibilities include:
* Oversee the Periodic reviews of BAU (SOX) process/ procedures and policy (Editor Review/peer edits).
* Point of contact for all ongoing portfolio reviews (audits)
* Provide assistance to other areas of the organization in support of segmentation, risk reporting, system enhancements/testing, at al.
* Own the maintenance of the CRS Functions for Controlled Self Assessment (CSA) process
* Manage Team Leads, perform 1 on 1’s, Mid
* Years, Year End Performance Reviews, Vacation tracking, maintain job descriptions for the team.
* Ability to manage the facility volumes assigned to the staff and reassign as needed.
* Create Monthly CRS Capacity Models for reporting
* Participate in Monthly EMR meetings
* Participate in Weekly Leadership Meetings
* Maintain Monthly CRS Metrics for ARC and Client Central
* Ability to perform FTE Headcount requests as needed
* Manage end of year staffing
* Portfolio Reporting / MIS
* Master CRRT and CWS reporting to support data and analytic needs of the Capital Advisory team and/or management.
* Liaise with Finance to help investigate and resolve revenue data issues – in context of scorecard and monthly reporting
* Support Credit and Capital Advisory requests for targeted data summaries and portfolio risk analysis
* Partnership Teams
* Additional focus on process improvement, project management and build close partnerships with the Credit Center Underwriters and Closers.
* Participate on special initiatives in response to emerging credit, market and technology events
* Develop and enhance partnership relationships and to achieve process improvements (a) between the Capital Advisors, Underwriters, Analyst, CSG and Collateral functions and (b) between Commercial Loan Services, Letter of Credit Services and other JPMC product and service groups who support Global Wealth Management clients

What Does A Support Manager Do At Robert Half

* Ensure timely and accurate handling of trouble tickets with designated SLAs.
* Ensures Applications Support Professionals provide excellent customer service in addition to resolving issues.
* Prioritize projects for the Applications Support Professionals on a scheduled and real-time basis, as needed.
* Improve productivity by highlighting deficiencies and recommending changes.
* Handle client escalations, as needed.
* Report operational achievement and progress to the Director of Applications on a regular basis including statistical analysis, improvement of action plans, and development of KPI's.
* Resolve customer technical issues through diligent research, reproduction, and troubleshooting.
* Document all technical inquiries, develop and review content for knowledge base

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Support Manager Jobs

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Support Manager Career Paths

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Help others decide if this is a good career for them

Average Length of Employment
Support Supervisor 3.5 years
Support Manager 3.0 years
Team Supervisor 2.8 years
Support Lead 2.6 years
Top Employers Before
Manager 8.3%
Cashier 7.8%
Supervisor 4.7%
Internship 3.1%
Associate 2.5%
Top Employers After
Manager 7.4%
Consultant 4.0%
Owner 3.5%
Supervisor 2.8%

Do you work as a Support Manager?

Support Manager Demographics

Gender

Male

58.2%

Female

40.3%

Unknown

1.4%
Ethnicity

White

63.0%

Hispanic or Latino

14.6%

Black or African American

11.5%

Asian

7.1%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

54.0%

French

11.1%

German

7.5%

Mandarin

3.1%

Portuguese

3.1%

Dutch

2.7%

Italian

2.7%

Korean

2.2%

Chinese

2.2%

Carrier

1.8%

Japanese

1.8%

Arabic

1.8%

Hindi

1.3%

Vietnamese

0.9%

Russian

0.9%

Mongolian

0.9%

Urdu

0.9%

Turkish

0.4%

Marathi

0.4%

Hawaiian

0.4%
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Support Manager Education

Schools

University of Phoenix

27.5%

Strayer University

9.6%

Kaplan University

5.2%

Liberty University

5.1%

Ashford University

4.8%

Southern New Hampshire University

4.0%

Pennsylvania State University

3.9%

Community College of the Air Force

3.7%

Webster University

3.7%

Capella University

3.4%

University of Maryland - University College

3.3%

American InterContinental University

3.1%

Northeastern University

3.1%

Michigan State University

3.0%

University of Alabama

2.8%

Northern Illinois University

2.8%

Florida State University

2.8%

George Washington University

2.7%

New York University

2.7%

Auburn University

2.5%
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Majors

Business

35.2%

Computer Science

6.9%

Management

6.0%

Criminal Justice

5.1%

Accounting

5.0%

Psychology

5.0%

Computer Information Systems

3.7%

Finance

3.3%

Communication

3.2%

Electrical Engineering

2.8%

Education

2.8%

Marketing

2.7%

Project Management

2.6%

Information Technology

2.6%

Nursing

2.4%

Human Resources Management

2.4%

Health Care Administration

2.4%

General Studies

2.1%

Computer Networking

2.0%

Political Science

1.8%
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Degrees

Bachelors

38.6%

Other

24.6%

Masters

18.4%

Associate

11.3%

Certificate

4.1%

Diploma

1.3%

Doctorate

1.3%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Support Manager Salaries

Job Title Company Location Start Date Salary
Construction Support Manager NES Global, LLC Houston, TX Oct 05, 2015 $230,000
Trade Support Manager SG Americas Securities, LLC New York, NY Jan 29, 2016 $227,200
Trade Support Manager SG Americas Securities, LLC New York, NY Oct 30, 2014 $220,813
Trade Support Manager SG Americas Securities, LLC New York, NY Jun 30, 2015 $214,032
Dedicated Support Manager Cloudera Palo Alto, CA Apr 04, 2016 $184,122
Construction Support Manager NES Global, LLC Houston, TX Oct 05, 2015 $180,000
National Application Support Manager Transurban (USA) Inc. Alexandria, VA Aug 24, 2016 $176,000
Application Support Manager Guidewire Software, Inc. Foster City, CA May 16, 2016 $165,000
Applications Support Manager Jpmorgan Chase & Co New York, NY May 02, 2013 $160,000 -
$190,000
Manager Developer Support SONY Computer Entertainment America LLC San Mateo, CA Sep 01, 2016 $156,014
Trade Support Manager SG Americas Securities, LLC New York, NY Apr 10, 2013 $155,000
Support Manager Cloudera, Inc. Palo Alto, CA Jan 05, 2015 $155,000 -
$175,000
Support Manager AMC Technology, LLC VA Jul 22, 2016 $154,898
Support Manager AMC Technology, LLC VA Apr 25, 2016 $154,898
Applications Support Manager Citibank, N.A. New York, NY Aug 16, 2015 $125,000
Financial Applications Support Manager Granite Services, Inc. Tampa, FL Nov 05, 2014 $123,900 -
$133,900
L3 Engineering Support Manager Allied Telesis, Inc. San Jose, CA Jun 01, 2016 $122,762
Hyperion Support Manager Sunpower Corporation San Jose, CA Feb 26, 2016 $122,762
Application Support Manager Tradeweb Markets LLC Jersey City, NJ Nov 01, 2015 $122,180
Support Manager Societe Generale New York, NY Jan 13, 2013 $122,000
Manager Install Support Broadridge Financial Solutions, Inc. Jersey City, NJ Dec 15, 2014 $121,000
Application Support Manager Marketshare Partners LLC Los Angeles, CA Nov 19, 2015 $120,890
SAP Support Manager Applied Materials, Inc. Santa Clara, CA Jan 25, 2016 $109,341 -
$116,000
Third Level Support Manager Avanade Inc. Seattle, WA Aug 27, 2013 $108,203
Support Manager Navis, LLC Oakland, CA Jul 09, 2016 $106,163 -
$117,000
Manager, Decision Support Direct Energy LP Houston, TX Dec 02, 2013 $106,000
Corporate Fleet Field Support Manager Wm Corporate Services, Inc. Wellford, SC Nov 14, 2016 $104,915 -
$105,000
Services Support Manager Lead Microsoft Corporation Redmond, WA Mar 28, 2013 $104,577
Manager, Fanatical Support-Latam Rackspace Us, Inc. San Antonio, TX Nov 21, 2016 $103,275
Support Manager-Engineering Daimler Trucks North America LLC Portland, OR Oct 01, 2013 $102,556

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Top Skills for A Support Manager

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  1. Customer Service
  2. Company Procedures
  3. New Merchandise
You can check out examples of real life uses of top skills on resumes here:
  • Played an integral role in raising customer service satisfaction responses in survey from an unsatisfactory to a satisfactory rating.
  • Understand and effectively enforce proper company procedures.
  • Worked overnight unloading trucks putting out new merchandise and working overstock overseeing about 20 employees
  • Coordinated office renovation by moving department, relocated personnel, equipment and communications functions providing uninterrupted operations for local leadership.
  • Monitor the comfort and safety of individuals served while ensuring living environments and program activities are in compliance with regulatory requirements.

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Top 10 Best States for Support Managers

  1. Connecticut
  2. Alaska
  3. Delaware
  4. New York
  5. California
  6. Pennsylvania
  7. Minnesota
  8. District of Columbia
  9. Rhode Island
  10. Michigan
  • (666 jobs)
  • (93 jobs)
  • (188 jobs)
  • (2,605 jobs)
  • (5,853 jobs)
  • (2,107 jobs)
  • (1,079 jobs)
  • (273 jobs)
  • (131 jobs)
  • (1,325 jobs)

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