Support manager resume examples from 2026
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How to write a support manager resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Start with your professional title, or the one you aspire to.
Step 2: Detail your years of experience in support manager-related roles and your industry experience.
Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.
Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.
These tips will help you demonstrate why you are the perfect fit for the support manager position.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
- Include as many relevant hard or technical support manager skills as possible for each job you apply to.
- Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
Here are example skills to include in your “Area of Expertise” on a support manager resume:
- Project Management
- Technical Support
- PowerPoint
- Windows
- Logistics
- Support Services
- Process Improvement
- Customer Support
- HR
- SQL
- Management System
- Direct Reports
- Front End
- Payroll
- Sales Floor
- ITIL
- QA
- SLA
- Level Agreements
- Amazon Web Services
- Training Programs
- Performance Reviews
- Direct Support
- Inventory Control
- Inventory Management
- Technical Issues
- Customer Complaints
- KPI
- Loss Prevention
- SharePoint
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How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the support manager.
How to write support manager experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are examples from great support manager resumes:
Work history example #1
Shift Manager
Zaxby's
- Received positive comments from Training Managers on performance and quality, as well as exceptional feedback from upper management.
- Processed end of shift paperwork for accountability and communication to other shifts.
- Prepared accounts payable/receivable, invoicing, preparing deposits, and reconciliations * Successfully maintained reconciliation paperwork audits and protocols.
- Managed all sales transactions, cash deposits.
- Explained work procedures and company policies to staff.
Work history example #2
Realtor
Coldwell Banker Florida
- Negotiated contracts with buyers, sellers, and/or agents.
- Worked closely with Lenders buyers and home owner or agent.
- Aided First Time Home Buyers property location and secured financing for purchase.
- Generated weekly reporting of the status of all buyers, coordinating closings with escrow, and lenders.
- Established relationships with lenders, and networking groups to develop a referral network.
Work history example #3
Customer Support Representative
Advanced Disposal
- Performed Windows 7 compatibility testing and gathered application usage requirements.
- Provided a high level of product and leadership support to Representatives and clients.
- Provided resolution with heavy emphasis on customer focused written and verbal communications.
- Prepared Miscellaneous Billing Services Policy and Procedures manual for Field Engineering including all formatting, edits and research.
- Supported clients by responding to requests for services, repairs, and trouble-shooting hardware and software problems.
Work history example #4
Administrator Secretary
City of Charlottesville
- Processed payroll for the golf department
- Scanned database for availability of routes, pick-up history, renewed/issued/terminated permits and compiled information for AAH quarterly reports.
- Created databases to monitor personnel training and travel, including preparing per diem settlements and travel claims.
- Edited documents for FAA subcontractor, tracked approved data, and database management.
- Directed and supervised seven staff training events for administrative databases and procedures.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from support manager resumes:
Certificate in health care administration
Baker College, Washington, MI
1998 - 1999
Highlight your support manager certifications on your resume
If you have any additional certifications or education-like achievements, add them to the education section.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
If you have any of these certifications, be sure to include them on your support manager resume:
- Project Management Professional (PMP)
- Certified Management Accountant (CMA)
- Certified Pharmacy Technician (CPhT)
- Food Safety Manager Certification
- Master Project Manager (MPM)
- Certified Manager Certification (CM)
- ITIL Foundation
- HDI Support Center Manager (HDI)
- Certified Security Supervision & Management (CSS)
- Basic Life Support for Healthcare and Public Safety (BLS)