Support Manager Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 16,476 Support Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Five Key Resume Tips For Landing A Support Manager Job:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Company Standards, be sure to list it as a skill.
3.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
4.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
5.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Support Manager Resume

1
Contact Information
Name
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Address
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
2
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Support Manager CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements
3
Skills

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
For Support Managers, the skill that stands out above all others in terms of how frequently it shows up on support manager resumes is company standards, which is more than twice as common as the next common skill: customer service. Including these skills on your resume won't necessarily make you stand out from the crowd, but they can help reinforce your experience as a support manager.
Top Skills for a Support Manager
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
4
Experience
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Assistant Store Manager

Target
  • Serve as trainer for new in role STL's and ETL's.
  • Improved customer assistance and in-stocks through use of a systematic change with alternative logistics procedures.
  • Developed a talented bench of 7 team leaders for future leadership positions
  • Set and maintain compelling and stylish brand presentation and visual adjacencies across apparel floor pad.
  • Mentored and Promoted 3 ETLs to STLs from my team

Example # 2

Assistant Manager

Walmart
  • Accepted position as pre-cursor to possibly re-entering Wal-Marts Assistant Manager Position again.
  • Remained in this capacity until Walmart decided TLE managers no longer needed.
  • Played integral role on Wal-Mart management team, setting goals and developing strategies to meet those goals.
  • Interview and hire new employee Responsible for department sales and shrinkage.
  • Develop a spirit of positive communication and customer service.

Example # 3

Support Manager

Time Warner Cable Enterprises
  • Managed Call Center infrastructure (SUN Thin Client Technology) with %99.95 availability .
  • Cable modem internet access Level 3 support Utilize CSG software to troubleshoot connectivity issues for cable modem users.
  • Experience with AS400, PeopleSoft, Fulcrum, Microsoft Word, Excel, PowerPoint, and Outlook.
  • Developed and implemented plans to reshape department to handle new demands and to create cost savings.
  • Used SQL Loader to upload the data from the flat file.

Example # 4

Shift Manager

Double Dave's Pizza Works
  • Implemented procedures as HACCP, CIP (sanitation), GMP, Allergies Program and OSHA.
  • Inventory and safety goals.Acknowledgments 3.98 GPA.
  • Trained hourly employees on FOH Service, Bartending, and policies & procedures.
  • Deposited correct amount of money.
  • Managed people, product and equipment * Created schedules * BSM and ServSafe Certified

Show More
We compared 16,476 sample support manager resumes with job offers and found that the average years of experience required for a support manager job required by employers is 5.0 years.
How much work experience do employers want to see?
The average support manager job listing asks for 5.0 years of work experience.
How much work experience does the average support manager candidate have?
The average support manager resume contains 5.0 years of work experience.
Write your work experience section in a way that embraces your support manager skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from support manager resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
5
Education
As a support manager, you may wonder exactly how your education section should look. Support Manager roles often require a High School Diploma degree or higher, so the majority of support manager resumes that we looked at contained a high school diploma degree.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Support Manager Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Support Managers. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Support Managers to learn more.

Average Employee Salary
$107,000
$74,000
Min 10%
$107,000
Median 50%
$157,000
Max 90%