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Top 50 Support Manager Skills

Below we've compiled a list of the most important skills for a Support Manager. We ranked the top skills based on the percentage of Support Manager resumes they appeared on. For example, 15.6% of Support Manager resumes contained Company Standards as a skill. Let's find out what skills a Support Manager actually needs in order to be successful in the workplace.

These are the most important skills for a Support Manager:

1. Company Standards

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high Demand
Here's how Company Standards is used in Support Manager jobs:
  • Managed department inventory, ensured pricing integrity, set up merchandise, staffed cashiers and other operational processes to company standards.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Exceeded company standards ensuring all installations were completed above industry standards.
  • Audited merchandisers for compliance of company standards.
  • Image/re-imaged computers to company standards.
  • Recruited key talent, reinforced the adherence to company standards, coordinated special events, and established and monitored performance goals.
  • Assist in managing and controlling the operations of the store to ensure that company standards and expectations are consistently met.
  • Oversee associates and delegating workload to ensure customer service and sales goals are being addressed, while upholding company standards.
  • Ensured compliance with company standards as well as local, state and federal laws in all areas of operation.
  • Oversee and participate in the timely receipt and distribution of all incoming and outgoing deliveries according to Company standards.
  • Coordinated and implement entire new start up's for Environmental Service per company standards.
  • Maintain a safe and clean environment in accordance with Wal-Mart Company standards.
  • Comply with Company standards for safety, security, and production.
  • Provided guidance and supported team in exceeding company standards.
  • Set and maintained daily goals, and company standards.
  • Worked with merchandisers to strengthen service levels and ensure company standards were met and account satisfaction was main- tained.
  • Lead and delegate tasks to 20 associates to stock, bin, and zone store tocompany standards.
  • Ensured that all merchandise maintained was stored according company standards.
  • Follow up with subordinates to make sure thier assigned areas are up to parr according to company standards.
  • Maintain Store Standards * Ensure that the Unload Team is running according to company standards.

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2. Customer Service

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high Demand
Here's how Customer Service is used in Support Manager jobs:
  • Ensured customer service and satisfaction by exceeding company quality and standards.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Provide strong customer service and exude excellent communication skills.
  • Provided administrative support and customer service management.
  • Develop curriculum for product, sales, and customer service training, including insurance and product warranty offerings.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Plan store featured items, as well as handle any customer service issues that may arise.
  • Assisted in centralizing the Customer Service Call Center to the Garner, NC office.
  • Direct report for 6-8 cashier/customer service associates as well as 2 lead cashiers.
  • Provide excellent customer service by acknowledging the customer and identifying their needs.
  • Resolve any customer and associate concerns and demonstrate good customer service.
  • Managed a team of employees providing effective customer service and support.
  • Performed outbound and inbound customer service calls for clients.
  • Moved on to Customer Service Mgr for a year.
  • Provide customer service to those who need help.
  • Provide excellent customer service and problem solving.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Job Description and Duties: Assumed responsibility for ensuring customer service.
  • Load and unload trucks Maintain stock Provide customer service to patrons
  • Oversee store in stock Customer service Implement training programs

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10 Customer Service Jobs

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3. Financial Areas

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high Demand
Here's how Financial Areas is used in Support Manager jobs:
  • Planned, supervised, and evaluated hourly Associates, operations, merchandise, and financial areas within the store.
  • Plan, supervised and evaluate up to 20 hourly associates, overnightreplenishment operations, merchandise and financial areas throughout the store.
  • Job Duties: Continuously plan/supervise/evaluate hourly associates, operations, merchandise, and financial areas within the store.

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4. Technical Support

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high Demand
Here's how Technical Support is used in Support Manager jobs:
  • Provide technical support and training for automation communication, and end user owned and operated telecommunication computer systems.
  • Provided management and technical support worldwide for lottery projects.
  • Worked closely with the Technical Support Center (TSC) and the Business Units to resolve customer defects and change requests.
  • Applied expertise in order to resolve complex customer issues by coordinating the technical support between the field and customer service managers.
  • Assured support was expended to Claims, Customer Service, Accounting, Medical Management and Technical Support Departments as necessary.
  • Develop and maintained a company knowledge base to help technical support become more efficient in responding to clients.
  • Take technical support calls managing a high-volume workload within a fast pace and deadline driven environment.
  • Result: Improved the average resolution time for technical support calls by 35%.
  • Managed technical support for tax software used by major corporations and fortune 500 companies.
  • Provide technical support as a sub-contractor to large PC and network project initiatives.
  • Provided advanced technical support on the legacy Berger SFC product line as needed.
  • Provided technical support to post offices within the facility's service area.
  • Managed all technical support for the company's custom applications.
  • Resolved 50 technical support inquiries per week.
  • Provide technical support to customers worldwide.
  • Facilitate onsite training in New Mexico and South Korea involving technical support and software installations ensuring thorough understanding for end-users.
  • Managed support teams responsible for providing technical support to Service and Distribution teams located through out the world.
  • Hired, trained and led a small team of engineers in the pre/post sales Technical Support department.
  • Provide Technical Support - Product troubleshooting, RMA processing, and provide equipment recommendations.
  • Provided clients with technical support and assistance for integrating their website to the Bedsonline system using a customized XML Interface.

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18 Technical Support Jobs

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5. Sales Floor

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high Demand
Here's how Sales Floor is used in Support Manager jobs:
  • Ensured completion of freight trucks being unloaded and freight taken to the sales floor to be stocked.
  • Communicate with customers on questions on merchandise and locations of merchandise on the sales floor.
  • Handled counts in the system and on the sales floor for accurate ordering.
  • Help any Customers that I am in contact with while on Sales Floor.
  • Directed and monitored the work of back-room and sales floor associates.
  • Receive, open, unpack and issue sales floor merchandise.
  • Process and prepare new merchandise for the sales floor.
  • Ordered items as needed for sales floor and features.
  • Assisted with daily inventory management for sales floor.
  • Assist sales floor team with in store projects.
  • Reorganized the sales floor to meet company demands.
  • Facilitated inventory to and from sales floor.
  • Merchandised the sales floor per company guidelines.
  • Profile and organize store sales floor.
  • Stock the sales floor throughout the entire store.
  • Use the handheld scanner to pinpoint items needed on the sales floor.
  • Conduct daily walks with management Zone/organize merchandise on the sales floor.
  • Remove cardboards and trash from sales floor.
  • Inventory merchandise on sales floor and off .
  • Put Hazzard materials in buckets or in a .ORMD box Count sales floor .

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6. Company Policies

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high Demand
Here's how Company Policies is used in Support Manager jobs:
  • Oversee all new hire orientations including reviewing company policies, medical benefits, and ensuring on-boarding documentation is reviewed and completed.
  • Carried out supervisory responsibilities in accordance with company policies and applicable laws.
  • Inventory preparation, enforce company policies to ensure customer and associate safety.
  • Maintained the sales floor area in accordance with company policies and procedures by properly handling all claims and returns.
  • Make sure company policies and procedures are being followed and evaluate associates job performance and coach were needed.
  • Trained and instructed employees in job duties and company policies or arrange for training to be provided.
  • Train staff, including management, on company policies and propose ideas on how to increase sales/profits.
  • Follow and enforce all company procedures, company policies regarding the supervision of hourly associates.
  • Comply with federal, state, and company policies, procedures, and regulations.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Ensured that all company policies, procedures and safety requirements were adhered to.
  • Adhere to company policies, procedures, regulatory standards and privacy regulations.
  • Understand, follow, and enforce all company policies and procedures.
  • Make sure that associates are following company policies at all times.
  • Maintain area of safety and security in accordance with company policies.
  • Interpret and communicate work procedures and company policies to staff.
  • Train or instruct employees in job duties or company policies.
  • Ensured compliance with company policies and procedures.
  • Developed and implemented policies and procedures as it relates to safety, quality and company policies.
  • assisted Management in adheiring that company policies and procedures were being met.

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7. Inventory Control

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high Demand
Here's how Inventory Control is used in Support Manager jobs:
  • Maintained accurate Inventory control records in alliance to policy.
  • Stock, Receive, Unload, Inventory control, Direct associates under the direction of the Assistant Manager, Customer service.
  • Assist with managing and executing associate performance metrics as well as helping lead store operations including freight flow and inventory control.
  • Helped manage inventory control by marking, tagging, and placing product in the appropriate bins and pulling as needed.
  • Ensured MRP (Production planning and inventory control software system) accurately reflected on hand and in transit inventory.
  • Received promotion to ICS - inventory control, then to Support Manager - supervisor for grocery night crew.
  • Job Duties- Inventory control, Ordering of product, Supervisor, Customer interaction, Money handling.
  • Full product support such as material ordering, on-time product delivery and inventory control.
  • Managed a work group of three inventory control personnel and one Quality Assurance Technician.
  • Meet budgets through P&L analysis and effective cost and inventory control.
  • Inventory control count specialist organizing and maintaining backroom and sales floor stocking.
  • Defined strategy and business plan for Inventory Control Team.
  • Inventory control of 2 departments within the store.
  • Provided data entry, inventory control, and employee assessment reports Maintained customer satisfaction and safety by promptly addressing and resolving issues
  • Designate and ensure execution of all store responsibilities * Inventory control
  • Gained experience in accounts receivable, budgets, pcard allocations and inventory control.
  • Supervised the Inventory Control Specialists team Organized and cleaned the backroom.
  • Managed daily inventory and restocked as required * Coaching and training of inventory control staff * Monitored and adjusted pricing as required
  • Organized Just-A-Buck Fundraising Campaign Managed Inventory Control Marketed and Merchandised Products and Services
  • inventory controll, and adheering to cold chain policies.

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2 Inventory Control Jobs

No jobs at selected location

8. Logistics

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high Demand
Here's how Logistics is used in Support Manager jobs:
  • Possess technical expertise in analyzing and possess the ability to initiate and complete a logistics project independently.
  • Manage and coordinate receiving of computer purchases, control inventory logistics, and organize inventory storage.
  • Managed team of twelve engineers consisting of Logistics, Maintainability/Provisioning Engineers and Technical Writers.
  • Established, controlled, and maintained configuration programs and identification of logistics problems.
  • Provided logistics input to acquisition documents and in-process reviews.
  • Maintained extensive knowledge of logistics planning and deployments.
  • Participated in the development and preparation of hand books, bulletins and information systems to provide and supply logistics support.
  • Supported positive patient outcomes & fiscal objectives via procurement & logistics of inventory with TQM/JIT techniques.
  • Create logistics and expenditure tracking system for out sourced specialty equipment crediting $160K to budget.
  • Provided total logistics support to fleet units and shore activities at Naval Base San Diego.
  • Review logistics performance with customers against targets, benchmarks and service agreements.
  • Interacted with vendors, business users, logistics and IT development groups.
  • Assist our domestic and international PR departments with coordination of costume logistics.
  • Performed special research and technical studies critical to Logistics support functions.
  • Provided total logistics input to Acquisition Logistics Proposal and USSOCOM SETA.
  • Directed logistics support and heavy maintenance program of 126 aircraft.
  • Performed logistics support analysis to provide spare parts.
  • Served as key technical advisor to executive leaders on logistics, warehouse operations and safety compliance regulations.
  • Coordinated global travel arrangements and logistics for special fundraising events.
  • Selected as key logistics position by Sverdrup and opened and managed site in Tampa FL.

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8 Logistics Jobs

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9. Loss Prevention

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high Demand
Here's how Loss Prevention is used in Support Manager jobs:
  • Audited all stores inventory to ensure accuracy and loss prevention Accomplishments Created and Implemented company wide training program.
  • Assist Asset Protection/Loss Prevention to properly execute company policy when handling shop lifting or loss of inventory
  • Assisted with internal investigations under direction of Loss Prevention Manager.
  • Assisted loss prevention efforts both internally and externally.
  • Managed inventory and loss prevention.
  • Maintained knowledge of all operation aspects to include maintenance, logistics, communications, safety, inventory, and loss prevention.
  • Direct home care agency's safety and loss prevention program and monitoring adherence to safety rules and regulations.
  • Trained in hiring, coaching, daily operations, loss prevention awareness, inventory and scheduling.
  • Ensured compliance of all operational and customer service standards including loss prevention and human resources.
  • Carried out disciplinary actions when necessary and serve as primary enforcers of loss prevention tactics.
  • Partner with loss prevention manager to verify all weekly audits are being conducted correctly.
  • Created daily reports of loss prevention, invoicing and inventory for management review.
  • Partnered with district loss prevention to reduce inventory shrinkage by 6%.
  • Inventory management skills, Involved with loss prevention issues and customer service.
  • Work with loss prevention to identify and resolve any security issues.
  • Worked in conjunction with Loss Prevention to minimize shrink.
  • Assisted in company Loss Prevention.
  • Retail unloaded trucks unloaded general merchandice and grocery trucks interviewed and trained new employees, also did loss prevention as well
  • skilled in loss prevention.am a people person
  • Freight Team Loss Prevention Dept.

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10. Performance Reviews

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high Demand
Here's how Performance Reviews is used in Support Manager jobs:
  • Supervised team assignments and work product development, established performance objectives, and conducted performance reviews.
  • Created new performance appraisal system resulting in improved efficiency in annual performance reviews.
  • Recruited, developed, and managed all support staff including conducting annual performance reviews and providing ongoing feedback for improvement.
  • Assist with timely completion of hourly performance reviews and support the Store Manager in hourly succession planning.
  • Manage objective measurements; perform quality, quarterly and annual performance reviews on all team members.
  • Perform quarterly performance bonus reviews, annual performance reviews and maintain training plans with employees.
  • Maintain documentation for all personnel relating to performance reviews, training, status and discipline.
  • Created staffing requisitions, conducted interviews, staff performance reviews and appraisals.
  • Conducted performance reviews on team members and shared feedback with the management.
  • Managed 8-10 Support Representatives including hiring, training, performance reviews.
  • Managed, mentored staff for career development and performance reviews.
  • Manage and supported performance reviews and hiring processes for employees.
  • Created metrics for customer satisfaction surveys, and performance reviews.
  • Completed performance reviews and career development of employees.
  • Completed performance reviews and provided feedback to employees.
  • Performed both quarterly and annual performance reviews.
  • Create and deliver Employee Performance Reviews.
  • Addressed staffing issues and conducted regular performance reviews Maintained personnel files in an organized and accessible manner.
  • Assisted Controller with month end close outs, as needed Perform employee performance reviews quarterly.
  • Write and deliver employee performance reviews Manage allocated budget for employee raises Manage daily production of all team members

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11. Project Management

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high Demand
Here's how Project Management is used in Support Manager jobs:
  • Develop and manage budget ensuring effective use of district funds through strong project management, effective technology procurement and deployment.
  • Project management a collaboration tool called Big Fix for security patch management upgrade for all infrastructure.
  • Utilized strong project management skills and excellent written and verbal communication across the business units.
  • Provided project management experience for highly complex End User Computing initiatives and Managed Services reporting.
  • Coordinated project management activities/change management practices between CGI and Bell project teams.
  • Provided project management for high profile customer implementations.
  • Provide Project Management methodologies for e-Commerce, Warehouse, Sales, and Marketing departments along with Enterprise System Deployments.
  • Develop and implement technical project management tools such as plans, schedules, and responsibility and compliance matrices.
  • Appointed as a member of the project management committee designed to prioritize and implement all IT initiatives.
  • Performed project management work in relationship to high level system upgrades and new releases.
  • Led the SAP 4.6c upgrade project as Supply Chain Management and Project management roles.
  • Foster relationships with Property Management, Project Management, tenants and vendors.
  • Provide effective project management to new and existing clients.
  • Performed project management for legal support needs.
  • Performed project management responsibilities relating to information technology implementations, upgrades, and conversions.
  • Presented four corporate wide seminars on requirements development and project management.
  • Project Management responsibilities include participation as a subject matter expert in projects affecting the business and which needed IT support.
  • Support sales and project management on website programming bugs in new and old shopping cart and cms platforms.
  • Performed project management activities, monitored project delivery, & schedule for two healthcare support teams.
  • Project Management: Implemented webinar training system to open up training events to all clients.

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10 Project Management Jobs

No jobs at selected location

12. Customer Complaints

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high Demand
Here's how Customer Complaints is used in Support Manager jobs:
  • Resolved customer complaints and addressed customers' questions regarding policies and procedures.
  • Resolved customer complaints by identifying problems and coordinating appropriate corrective action.
  • Handled customer complaints accurately when they arose.
  • Take care of customer complaints, answer any questions from associates, and make decisions on anything that was needed.
  • Cashier, Greeter, inventory control, stocking, scheduling, customer liaison, handling customer complaints!
  • Reduced customer complaints by addressing any customer issues in a courteous and timely manner.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Work with my associate's with Scheduling and customer complaints.
  • Investigate customer complaints and helped with employee relation issues.
  • Reduced customer complaints 30% through effective problem solving.
  • Handle customer complaints and issues at management level.
  • Listen to and resolve customer complaints/ praises.
  • Resolve customer complaints regarding sales and service.
  • Managed customer complaints and problems.
  • Handled customer complaints and service.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Requested information or assistance using paging systems * Resolved customer complaints
  • Resolve customer complaints Maintain accurate inventory
  • managed a group of up to 6, oversaw cleaning of kitchen area, took inventory, and logged customer complaints
  • Resolve customer complaints in a timely fashion.

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13. Staff Members

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high Demand
Here's how Staff Members is used in Support Manager jobs:
  • Administered employee performance appraisals to assist staff members in career development.
  • Establish and maintain team partnership with the Unit Command and Staff members by maintaining a close professional working relationship.
  • Manage staff of 9 subordinate administrative staff members including, time-off management, conflict resolution, and training.
  • Work at the largest Buffalo Wild Wings built in U.S., totaling in about 100 staff members.
  • Managed IT training for IT staff members and end user training on software and desktop systems.
  • Identified and reported export controls or other regulatory concerns to the appropriate staff members.
  • Supervised, coached, mentored, and evaluated the performance of 22 staff members.
  • Conduct or arrange for ongoing technical training and personal development classes for staff members.
  • Provided excellent customer service and desktop support for 500 hospital staff members.
  • Presented case history material to review and discussion with other staff members.
  • Led a quarterly comprehensive safety and OSHA training for support staff members.
  • Collaborated with, mentored and educated 4 to 7 support staff members.
  • Oversee, provide guidance, and annually review 8 staff members.
  • Led monthly comprehensive customer service training for 12-47 staff members.
  • Hire, train and provide annual reviews of staff members.
  • Supervised up to 16 program staff members.
  • Trained staff members in applications and systems.
  • Supervised 5 department support staff members.
  • Drafted, negotiated, and administered 12-15 Intercompany Support Agreements with the support of two staff members.
  • Collaborated with staff members to create and send weekly newsletters to the franchise system.

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14. Inventory Management

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high Demand
Here's how Inventory Management is used in Support Manager jobs:
  • Managed the day-to-day operations including tracking sales, ordering, and inventory management.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Maintained inventory accuracy for the facility by utilizing the inventory management system
  • Lead on Vendor Managed Inventory Management Program with Distributor Partner.
  • Assist Inventory Management Supervisors in cleaning and organizing the backroom.
  • Establish and administer the equipment inventory management system.
  • Inventory management, modular building.
  • Inventory management, leadership, stocking
  • Created and implemented sales and marketing strategies for company's parts inventory management system for the Midwest Sales Region.
  • Inventory Management, Customer Service, supervising, Cashiering, Stocking,
  • Inventory management, ordering and stocking.
  • Deformed ILS analysis, supportability analysis and studies; updated and revised publications and performed inventory management.
  • store responsibility: staffing, team development, financial and inventory management
  • Lead all Inventory management associates to insure proper instock, binning, and audits where completed on time.
  • Increased hotspot category sales by 15% through detailed inventory management with sales trend reports.
  • Directed inventory management and shrinkage control, as well as scheduling and maintaining modulars.
  • Inventory management/Procurement from vendors (daughter cards/circuit boards/PCB/screws/tools, etc) Performed in-house IT support for sales team.
  • Inventory Management System" 18 months - Infant Dpt.
  • Manage delivery and warehouse Employee schedules Hiring and firing Payroll Inventory management
  • Unload trucks Delegate Tasks Handle day to day operations Manage warehouse crew Verify received merchandise Stocking Inventory Management

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3 Inventory Management Jobs

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15. Phone Calls

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average Demand
Here's how Phone Calls is used in Support Manager jobs:
  • Coordinate hiring procedure and training inbound/outbound phone calls for business development center for marketing of car dealerships.
  • Answer and directs office incoming telephone calls/internal and external customers.
  • Monitored inbound customer service phone calls for quality assurance.
  • Directed telephone calls to appropriate persons
  • Monitor customer phone calls, emails, and help desk tickets as assigned and help resolve customer questions and problems.
  • Maintained close communication with clients through phone calls and weekly site visits to provide information and address concerns.
  • Answer incoming telephone calls, manage phone systems, including direct calls to functional departments of operations.
  • Provided sales support through research, phone calls, and documentation to increase company earning potential.
  • Developed procedures for tracking customer emails and phone calls that helped increase customer support response time.
  • Monitored progress of matches (volunteer and child) through bi-monthly phone calls and visits.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Received phone calls, made reservations, and answered all inquiries.
  • Receive tasks through Task Manager Applications and direct phone calls.
  • Handle a large volume of phone calls and emails.
  • Answer incoming and make out going phone calls.
  • Answered inbound and made outbound phone calls.
  • Handle phone calls, paper work etc.
  • Inventory, customer service, grooming, answering phone calls, stocking the store,working the truck, etc.
  • Performed computer data entry and placed phone calls to customers for company layaway procedures and referral program.
  • Answered customer telephone calls promptly and in an appropriate manner.

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16. Front End

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average Demand
Here's how Front End is used in Support Manager jobs:
  • Supervised and oversaw cashier performance while ensuring adherence to policies and procedures for front end operations.
  • Helped manage the front end including cashiers and cart pushers and dealing with financial items as needed.
  • Stepped down because my role had expanded to front end cashier work which I lacked experience
  • Assisted the front end associates as needed; cash form safe and or customer relations.
  • Identified and selected rapidly selling product for front end displays to maximize sales.
  • Provided support to front end managers in the supervision of operations and security.
  • Assisted front end management with running of registers and Customer Service desk.
  • Support mgr area of concentration was the front end and operations.
  • Supported the front end operations for supervisor overrides and customer service.
  • Work closely with the front end and warehouse staff.
  • Assist front end with cashier duties as needed.
  • Worked returns.helped in front end with cash register.
  • Assist front end on registers as needed.
  • Managed support staff and front end clerks.
  • Manage front end of store.
  • Help out on the front end.
  • Covered more than one area so that it was staffed: run the front end so Csms could run registers.
  • Provided customer service with all front end, site to store, customer service desk and backroom issues.
  • Manage front end procedures Close down the store 2-3 nights a week.
  • Cash Operations Front End Operations Customer Service Management Cashier Supervisor

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17. Daily Operations

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average Demand
Here's how Daily Operations is used in Support Manager jobs:
  • Report to Department Managers of the operation on all personnel related matters and daily operations accounting matters.
  • Monitored and verified that the programs noted above are being performed and documented correctly during daily operations.
  • Managed daily operations, supporting Insurance Brokers for several major insurance companies.
  • Supervised daily operations of both departments.
  • Executed daily operations of Overnight operations.
  • Managed daily operations for the contract as identified by the Program Management Office (PMO).
  • Supported the manager and assistant managers in the daily operations of the store.
  • Assist Store manager in daily operations such as opening and closing procedures.
  • Work directly with salaried management on all aspects of daily operations.
  • Support and manage employees with daily operations in any department required.
  • Supported FiOS teams in all aspects of daily operations.
  • Oversee daily operations from trade execution to clearing.
  • Insure the safe daily operations of automotive shop.
  • Assist the management team with daily operations.
  • Support staff with daily operations.
  • Managed daily operations, schedule staff assignments, supervised staff Ensured store coverage through detailed scheduling
  • Key Accomplishments Managed daily operations concerning the entire store and all departments.
  • Supervised 6 staff overseeing daily operations and staffing.
  • Manage and oversee the daily operations of the business..
  • Assist management with planning and executing daily operations Plan and lead in-store projects Conduct safety inspections within the store

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1 Daily Operations Jobs

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18. Wal-Mart

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average Demand
Here's how Wal-Mart is used in Support Manager jobs:
  • Supervised department inventory, in-stock position, pricing integrity, merchandising, associates, and other operational processes to Wal-Mart standards.
  • Communicated effectively with customers and other Wal-Mart associates to endure the best success within the organization.
  • Promoted to increasingly more responsible management positions throughout years with Wal-Mart.
  • Communicate effectively with customers and other Wal-Mart associates.
  • Well working for Wal-Mart through my career with the company I was able to work my way up into management.
  • Employed as a department manager as well as a support manager in the automotive division of Wal-Mart stores.
  • Played integral role on Wal-Mart management team, setting goals and developing strategies to meet those goals.
  • Champion the compliance of all associates are within the established Wal-Mart policies, procedures and standards.
  • Motivated Wal-Mart associates to always meet beyond expectations, to better serve the customers.
  • Maintain and oversee picture perfect department models for the representation of one Wal-Mart.
  • Addressed customers concern regarding price and complaints according to Wal-Mart's policies.
  • Started working for Wal-Mart on Overnight Floor Crew and Maintenance Dept.
  • Represented Wal-Mart Stores Inc. in the courtroom to prosecute shoplifters.
  • Support Manager, Wal-Mart TLE (Automotive) Department
  • Worked many departments of Wal-Mart customer service.
  • Retrieve workload via Wal-Mart Wire.
  • Resolve customer and associate concerns and demonstrate good customer service Communicate effectively with customers and other Wal-Mart associates.
  • Handle operations and supervision of merchandising associates at a Wal-Mart Supercenter.
  • Insure that customer complaints, needs, and issues are resolved within the provided guidelines and standards of Wal-Mart.
  • Verify, shelf labels, and other store signing Communicate effectively with customers and other Wal-Mart associates.

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19. SLA

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average Demand
Here's how SLA is used in Support Manager jobs:
  • Trained new Iraqi Army personnel using translators; supported training curriculum development.
  • Analyzed marketing information and translated it into strategic plans.
  • Coached team in the translation of customer feedback into product requirements to be reviewed and prioritized with product owners and development.
  • Lead a 30-person Ticket Management team that handles traditional Local Support IT services for client resolution based on SLA measurements.
  • Prepared US schedules, global KPI s, SLA s SOW s, customer satisfaction metrics and agent report cards.
  • Slashed the amount of time a troubled loan asset remained on the company books from 180 days to 90 days.
  • Develop SLA(s), process flow diagrams, and disaster recovery plans to transition customer IT functions.
  • Improved incident and problem management by implementing Ingram Micro's ticketing system to improve SLA times.
  • Interfaced with scientific personnel to create and design lab protocol forms for translation into database.
  • Translate the store manager's vision into action and provide vertical and lateral feedback.
  • Maintained SLA reports and kept management updated on SLA status and exceptions.
  • Develop new Inter Island business in coordination with Port Managers.
  • Analyzed freight, translating into strategic and tactful stocking methods.
  • Maintained SLA for Cisco, Dell, and AT& T during datacenter migration.
  • Exceeded customer expectations and SLAs, ensuring all customers remained excellent sales references.
  • Documented processes and responsibilities, defining priorities, and SLAs.
  • Realized top service levels with zero broken SLAs.
  • Improved existing SLAs and ensured adherence.
  • Authored and reviewed RFPs and SOWs, introduced policies and procedures (including SLA requirements) and wrote technical manuals.
  • Established SLAs, prepared RFPs and met with vendors to research new cost savings opportunities.

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20. Management System

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Here's how Management System is used in Support Manager jobs:
  • Implemented incident automation from multiple monitoring systems into Remedy's Incident management system with automatic paging on High/Critical incidents.
  • Plan and conduct evaluations to determine the effectiveness of controls over financial reporting, financial management systems.
  • Utilize the inventory management system, completing bin audits to maintain inventory accuracy.
  • Utilized material management system to provide total asset visibility of reclaimed material.
  • Maintained and updated personnel information into contact management systems and files.
  • Coordinated stores employees with computerized task management system.
  • Worked with IT sourcing group to create and implement SOW's, Contract Services, Vendor Management Systems, etc.
  • Set up and maintained ticketing support software system, documentation wiki, password management system and project management system.
  • Directed E-Class training and support for participating school districts, utilizing WebCT, a Learning Management System.
  • Deployed new management systems to call centers in three geographic regions while maintaining a concentric customer perception.
  • Establish and maintained wireless network system for warehouse inventory tasks, which streamlined the warehouse management system.
  • Configured Transport Management System for the entire BI 7.0 (NW 2004's) landscape.
  • Help Desk Manager for Property Management System, supervising 25 associates across three shifts.
  • Developed delivery and time management system for form completion for three facilities.
  • Created and Managed online LMS (Learning Management System).
  • Trained staff in the Content Management System.
  • Restructured the case management system to ensure that it was repeatable, sustainable and scalable moving forward.
  • Worked with Celle Germany, France and Aberdeen Scotland offices to combine into one code management system.
  • Explore, understand and implement the Sitecore content management system.
  • Support Engineer Supported customers running Helpdesk call management systems on both a Lotus Domino and Microsoft SQL database/IIS web server platforms.

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21. Ensure Compliance

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Here's how Ensure Compliance is used in Support Manager jobs:
  • Ensured provider records included the appropriate documentation to complete the credentialing process and to ensure compliance with regulatory guidelines.
  • Monitored the activities of the student support representative to ensure compliance with department initiative.
  • Maintained and audited personnel records to ensure compliance with company policies and governmental regulations.
  • Manage Student Support Representatives and monitor student enrollment process to ensure compliance.
  • Conducted readiness and staff assistance visits to ensure compliance and deployment continuity.
  • Designed and executed Litigation Hold program to ensure compliance with preservation.
  • Serve as main point of contact between LOS software companies for identification of code changes to ensure compliance with security requirements.
  • Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
  • Review site plans: perform site visits and audits to ensure compliance with existing or upcoming laws and regulations.
  • Field Representative: Conduct home visits with daycare providers to ensure compliance of State and Federal regulations.
  • Manage contracts for various office equipment and ensure compliance of maintenance agreements and upgrades as needed.
  • Established and monitor the quality assurance program standards to ensure compliance of all customer service needs.
  • Prepared and reviewed lease contracts with leasing staff to ensure compliance of Fair Housing Laws.
  • Exhibit strong Loss Prevention awareness and help ensure compliance to all inventory control measures.
  • Monitor the activities of the Representatives to ensure compliance guidelines are being met.
  • Maintain provider contracts and ensure compliance of contracts with state and federal regulations.
  • Directed the performance of audits to ensure compliance with company policies.
  • Drive performance and ensure compliance.
  • Performed Quality Maintenance Inspection to ensure compliance with Caltrans, Amtrak and Federal Railroad Administration (FRA).
  • Circulated daily position and counterparty risk reports to ensure compliance with pre-established limits.

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22. Process Improvement

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Here's how Process Improvement is used in Support Manager jobs:
  • Supervised our market-level Leadership Council that consisted of high-performing operations coordinators from the East Coast regions working on process improvement projects.
  • Project and program managed enhancements and process improvements for a variety of department and corporate initiatives.
  • Developed and Implemented process improvement plans for Network Software Release Management and Network Change Management.
  • Developed and implemented policies, procedures and process improvement initiatives to increase customer satisfaction.
  • Recommended process improvements to leadership to enhance customer experience of internal and external customers.
  • Execute continuous process improvement activities to spark new ideas and team productivity.
  • Drive regional process improvement initiatives to streamline efforts and maximize resource efficiency.
  • Implemented procedure and documentation changes to achieve process improvement.
  • Identified opportunities for system enhancements and process improvements.
  • Identified inefficiencies and made recommendations for process improvements.
  • Manage continuous process improvements within Support/Service organization.
  • Develop and implement process improvements for department.
  • Plan and manage projects by aligning business goals and technology solutions to drive process improvements, competitive advantage and bottom-line gains.
  • Participated in various process improvement initiatives including Closed Loop Customer Call Back, and Created Assistance Guidelines for Agents.
  • Identified process improvements needed to resolve payroll issues.
  • Led all site-related projects and process improvement teams.
  • Process improvements saved $3M.
  • Process Improvement: Reduced maintenance downtime by 30% through implementation of policies and procedures that streamlined workflow.
  • Key metrics improved: Technology NPS score yielded 6 consecutive quarters of improvement since process improvement implemented.
  • Worked closely with the Photobucket product managers, engineering teams and key stakeholders with ongoing process improvement for the payment systems.

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23. New Associates

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Here's how New Associates is used in Support Manager jobs:
  • Facilitated training of new associates.
  • Supervised 13 employees in 33 stores and oversaw hiring and training of all new associates in my assigned territory.
  • Hired, trained and developed the skills of new associates to create a strong cross trained support staff.
  • Interview, hire, and train new associates on company policy and customer service issues.
  • Stock shelves and rotating to freshness, train new associates, assist customers.
  • Supported department teammates as well as new associates with training and mentoring.
  • Worked collaboratively with Human Resources to hire new associates and provide training.
  • Oversee training of new associates in various areas of the store.
  • Train new associates and be there with answers for their questions.
  • Served as a trainer and mentor for new associates all departments.
  • Maintained and tracked productivity of new associates and current employees.
  • Trained new associates according to the TLE computer based modules.
  • Created training for new associates and managers on shortage prevention.
  • Directed new associates on essential job functions.
  • Provide the proper training for new associates.
  • Recruited and hired new associates.
  • Hire new associates as needed.
  • Supervised the Shop and Sales floor area Trained new associates when assigned to the Shop Area
  • Provided onsite training and development for new associates.
  • Opened various stores thru out the valley by training new associates and hard work.

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24. HR

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average Demand
Here's how HR is used in Support Manager jobs:
  • Discussed employee improvement plans and discussed performance reviews through annual performance reviews.
  • Conduct bi-yearly physical inventory and insure store was following company shrink standards.
  • Order processing and material control improved through implementation of routine audits.
  • Verify that perpetual inventory remains current throughout shift.
  • Generated repeat business through exceptional customer service.
  • Processed and tracked all requests for authorization for DoD contractor employees to be armed through the Armed Contractor Oversight Directorate.
  • Completed and walked new hires through orientations and work guidelines according to IBM and CCI.
  • Performed HR functions such as recruiting, interviewing, and hiring new agents.
  • Consulted with physicians and practice managers to define EHR system requirements.
  • Managed three national accounts for court and land record software company.
  • Managed performance reviews, resource planning and other HR activities.
  • Completed daily notes on consumers activities throughout the day.
  • Fostered innovation and process improvements by conducting brainstorming sessions and driving top ideas through IP process and into pre-commercialization.
  • Implemented, tracked, and facilitated staff badging processes through rigorous military security guidelines.
  • Single handedly renovated and reopened stores with paving a pathway for success through proper staffing, merchandise, and advertising.
  • Implemented time card system, Defense Medical Human Resources System (DMHRSi), for 1,540 personnel.
  • Managed HR/benefits support for more than 400 exempt and non-exempt employees.
  • Set modulars throughout store with team members.
  • Worked to market membership and events on webpage, social media, through mailings and by flyers.
  • Managed data load analytics dashboard development project with team of three by utilizing Windows powershell, MSSQL and Microstrategy technology components.

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25. Direct Reports

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Here's how Direct Reports is used in Support Manager jobs:
  • Created the support group and management position to reinforce and improve the department, from zero to 13 direct reports.
  • Lead on and off-site customer support teams across multiple time zones by successfully managing the activities of 11 direct reports.
  • Lead 3 direct reports and scores of dotted line reports, vendors, and stakeholders in execution of priority projects.
  • Direct reports of 22 employees focused on job responsibilities around development, customer service and performance management and employee development.
  • Lead team of 3 Manager-Level direct reports who directly interfaced with Customer Support Engineering teams and customers at Sr.
  • Managed large teams with up to 10+ direct reports and 50+ indirect reports with annual budget of $5Mn.
  • Supervised 5 direct reports with 55 personnel in order processing, data entry, and contract management.
  • Achieved a successful migration by leading 20 direct reports over the course of the 2 year project.
  • Assure direct reports are trained in HR regulatory and contract requirements (company and government.)
  • Hire, develop and train of over 2000 employees in three states with 30 direct reports.
  • Number of direct reports fluctuated from 10 to 30, depending upon call center staffing needs.
  • Managed a team of 4 direct reports and various indirect reports from all departments and schools.
  • Directed recruitment and retention of supervisors and staff for 42 direct reports and 365 indirect.
  • Plan, monitor and work with direct reports to assure compliance with HR regulatory requirements.
  • People manager providing objective setting and career direction for 5 employee direct reports.
  • Hired, trained, and developed team of 8 direct reports.
  • Manage 60 direct reports and upwards of 80 during peak seasons.
  • Led a team of 40 direct reports over multiple locations.
  • Supervised and provided direction for six direct reports regarding the departments accounts receivable, accounts payable, material expediting and safety.
  • Trained three direct reports in basic electro-hydraulic theory and diagnostics to best serve customers in telephone based support.

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3 Direct Reports Jobs

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26. Retail Store

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average Demand
Here's how Retail Store is used in Support Manager jobs:
  • Inventory Management Specialist - Performed supervisory managerial duties in a retail store during overnight shift.
  • Directed and coordinated activities of subordinate managerial personnel involved in operating a retail store.
  • Lead and manage a team that supports a call center/escalations team for approximately 100 retail stores and approximately 8 staff members.
  • Managed 15 employees providing guidance and assistance to Field Service organization of 3,600 people and 75,000 retail stores.
  • Provided 24/7 support on installation, training and technical assistance to 38 retail stores.
  • Included 70 facility locations, 32 retail stores and 50m products to distribute.
  • Managed the operations of 2 retail stores in the Honolulu International Airport.
  • Revised and rolled out the Kid K'NEX Play Day in retail stores.
  • Inventoried, stored, priced and restocked merchandise displays in retail store.
  • Managed overnight operations for 40 to 80 million dollar retail store.
  • Perform merchandise shelf sets at test sites or retail store environments.
  • Subject matter expert for all systems/processes at retail stores.
  • Oversee multiple departments in a large box retail store.
  • Opened and closed retail store.
  • DETAIL MASTERY & ORGANIZATIONManaged day-to-day operations of Big Box retail store.
  • Retail store operations Shrink reduction/Loss control Quickly and effectively solve customer challenges.

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27. Support Services

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average Demand
Here's how Support Services is used in Support Manager jobs:
  • Provided technical support services including hardware configuration, customized database integration, and proprietary software support.
  • Directed and coordinated administrative services, to include office clerical and support services, and telecommunications.
  • Ensured that operational controls for customer support services were executed.
  • Provide management level support services to computer repair technicians.
  • Managed resources in the United States and Sweden to provide technical support services for our proprietary dental CAD design software.
  • Created & implemented operational processes for System Support Services using ITIL, including new Disaster Recovery procedures following 9/11.
  • Planned, organized and directed BOCC administrative support services including hiring, training, supervision and discipline.
  • Planned and maintained support services and budget with senior personnel to ensure smooth operations.
  • Allocated franchise support services and advice to a network of 100+ franchise owner/operators.
  • Deliver the highest quality implementation, training and support services in the industry.
  • Do all scheduling and payroll for the Mechanics and Support Services technicians.
  • Managed Network Budget processes, Cost Accounting, and Decision Support Services.
  • Directed support services in an organization, such as office supports.
  • Provided 24x7 application development and support services for the sites.
  • Communicated with VP of Support Services about Oklahoma progress.
  • Market litigation support services to various offices.
  • Managed support services for 35 member staff.
  • Report directly to the CIO Represent the Litigation Support Services Group as the primary liaison to attorneys and support staff.
  • Help desk support services close customer interaction to solve real-time issues via remote sessions.
  • Coordinated onsite field support services for a broad spectrum of customer needs, including emergency onsite assistance for critical situations.

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28. SQL

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average Demand
Here's how SQL is used in Support Manager jobs:
  • Assisted clients with creating/establishing JDBC (Java Database Connection) connections, and troubleshooting SQL queries for transforming data.
  • Gathered requirements which were then used to enhance and maintain applications using Oracle PL-SQL, Delphi, and ReportBuilder.
  • Installed and configured SQL 7 and SQL 2000 and IIS to be used with EAS Exchange Archive Solution
  • Followed Microsoft guidelines to verify product certification standards for MSI installers and MSSQL 2005.
  • Designed and developed a Customer Call/Defect Tracking System, based on Oracle and SQL*Forms.
  • Work with Microsoft SQL Server, Relational databases, and other such activities.
  • Migrated data using Microsoft DTS and other Integration tools to MSSQL databases.
  • Migrated production database servers from MSSQL 2000 to MSSQL 2005.
  • Created custom reports for management using modified SQL statements.
  • Performed DBA functions for all production SQL servers.
  • Use SQL Query Analyzer to verify validity of data - including using dbcheck and database backups and restores.
  • Automated data retrieval from multiple systems using WSH, Javascript, VB Script, and SQL.
  • Served as Oracle-SQL subject matter expert, on a multifunctional Oracle-to-Hadoop migration team.
  • Improved teams ability to write SPLUNK/SQL/ksh more efficiently and effectively.
  • Developed, tested, and implemented SQL and javascript solutions.
  • Implemented Support Logix support system, then converted to SQL.
  • Installed and serviced Informix SQL database manager.
  • Provided team members with SPLUNK/SQL/ksh output.
  • De-bugged Complex PL/SQL Interface Programs.
  • Extracted data & reports from Soarian Financials and Lawson Using Microsoft SQL Server Management Studio.

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29. Data Entry

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Here's how Data Entry is used in Support Manager jobs:
  • Eliminated need for data entry personal by automating and improving requisitions scanning process.
  • Completed general office duties including data entry, answering phones, filing, and sorting incoming mail, preparing outgoing mail
  • Supervised three Team Leads and up to 85 data entry employees in a highly productive Third Party Global Logistics firm.
  • Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
  • Coordinated the printing of daily reports and other various data support and data entry functions.
  • Prepared productivity reports and goals for Cash Application, Data Entry, and Billing department.
  • Managed data entry production and staff for one of the largest clients for PowerTrack.
  • Use of Data entry, communication with RN, Doctors, and guardians.
  • Perform a visual inspection of products being received and the required data entry.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Trained new employee in handing the software system used for data entry.
  • Researched and provided data entry of violation of probation warrants for JCS.
  • End of day daily financial data entry and store appearance.
  • Receive, review, data entry and process orders.
  • Developed and updated data entry instructions and trained staff.
  • Performed data entry and participated with network uploads to five departments to ensure customer satisfaction
  • Oversee data entry of the POS systems, OEM systems, and approval of workflow for changes into said systems.
  • Research contacts to develop sales leads and perform account data entry in Salesforce.
  • Supervised data entry operators into databases for a team of seven member.
  • Performed data entry.Responsible for deposits, time changes .Responsible for all employees task accountabilities.

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30. Lube

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low Demand
Here's how Lube is used in Support Manager jobs:
  • Manage a group of 9 service techs performing oil, lube, and tire services for customer's vehicles.
  • Supervised 10 technicians and handled customer service and automotive care in the Tire and Lube Express department.
  • Hired crew for Walmart's Tire Lube Express, ran automotive section and was in charge of shop
  • Improved Customer satisfaction in the Tire and Lube Express by talking to disgruntle Customers.
  • Complete all duties in the automotive department, including the Quick Lube Express.
  • Managed staff of six sales associates, and ten lube and tire technicians.
  • Supervised fourteen associates in tire lube express including the Department Manager.
  • Manage the operation of Tire Lube Express and the Automotive Department.
  • Support Manager for Walmart Tire and Lube Express.
  • Performed lube and tire services on customer vehicles.
  • Managed the tire and lube department.
  • Reported to the Tire and Lube Express (TLE) manager.
  • Key holder for the Tire & Lube Express Center.
  • Tire Lube and Express tech.
  • Maintained the Tire and Lube Service area in accordance with company policies and procedures by properly maintaining equipment pre company guidelines.
  • Job Description Management of three (3) separate departments: Hardware, Pets & Paper/Chemicals, and Tire Lube Express.
  • Managed Automotive, Arts & Crafts, Artificial Flowers and Tire & Lube Express Depts.
  • oversee all daily operations in the tire and lube department.
  • Retail management * Inventory control * Stockercashier * Lube technician * Tirebattery installer
  • Worked cashier/customer service Support manager Auotomotive and tire and lube express Trained employees/helped customers

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31. Special Projects

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low Demand
Here's how Special Projects is used in Support Manager jobs:
  • Supported the management staff by completing special projects and providing general operational support.
  • Assisted on special projects including the university catalog, accreditation, and assessment
  • Managed Special projects along with developing Production & Erection drawings within budget
  • Completed special projects, seasonal transitions and other merchandising opportunities.
  • Handled special projects for financial and operational information.
  • Improved employee satisfaction by encouraging growth, providing special projects to team members and offering training and development opportunities.
  • Partner with professional services team to work on special projects and enhancements for clients and internal process optimization.
  • Complete special projects by organizing and delegating coordination to the staff with monitoring of results throughout the project.
  • Participated on special projects such as VBA forms, firm wide software and hardware implementations, and templates.
  • Performed special projects such as cost reductions, transferring of products and work flow improvement.
  • Supported Special Projects: ensure all documentation, packaging and shipping instructions complied with.
  • Assisted President with special projects and coordinating events for staff.
  • Managed inventory and the coordination and planning of special projects.
  • Coordinate with Director of Retail Planning on special projects.
  • Researched special projects and planned events and fundraisers.
  • Support management staff by completing special projects.
  • Manage Special Projects Global Customers like American Red Cross and Johnson and Johnson such as renewals and merging contracts.
  • Managed team of 15 to support Re-warehouse project, Special Projects, Large projects plant, and Inventory Control.
  • Tested and build the IBM computers using Symantec ghost Participated in special projects like PC Moves, inventory and asset management.
  • Coordinate various "special projects" for transitional stores and offshore stores.

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32. Internet

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low Demand
Here's how Internet is used in Support Manager jobs:
  • Supported CEO/President with all administrative duties including extensive travel arrangements, preparing email and letter correspondence and Internet research.
  • Researched multiple databases, internet sources, and reference documents to produce information operations articles and publications.
  • Managed a team of internet provider consultants * Handled client relations for company * Assisted in promoting and retaining new client relations
  • Prepared Knowledge Documents and FAQs on our products which are published on the Intranet and CA SupportConnect Website over the Internet.
  • Provided resolution for software and hardware issues such as email and network problems, internet connectivity, and hardware malfunctions.
  • Signed people up for wireless in flight internet service while on ground explaining how to utilize various Wi-Fi enabled devices.
  • Manipulated network settings like Internet Properties, TCP/IP, DHCP, DNS, Remote Desktop, VPN utilities.
  • Provided customer service repairs in-house or on-site by request, provided internet training to clients.
  • Provided multimedia solutions to small businesses in the form of internet and computer based applications.
  • Encouraged student re-enrollment via telephone, Internet, mailings, postings, and presentations.
  • Work with Excel, Word Soft, Word Outlook, internet/intranet and automated processes.
  • Managed wireless internet access and provided trouble shooting, built customer computer systems.
  • Created & managed UNIX Internet gateway for mail/FTP services with NEC Tokyo.
  • Support Electronic Channels Team (Internet + ATM + Contact Center)
  • Processed shipping, accounts payable and internet sales.
  • Managed implementation of several information related sites and employee self-service applications on the company intranet and the internet for the vendors/suppliers.
  • Refined Internet sourcing strategy, including the development of automated information posting at military Web site.
  • Assisted Resellers in developing Internet businesses managed publications and coordinated meetings.
  • Supported global media management program consisting of national and international press wires, internet, and trade journals.
  • Designed and created the Kaiser first intranet which became www.KP.org Internet for the Mid-Atlantic States.

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33. Entire Store

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low Demand
Here's how Entire Store is used in Support Manager jobs:
  • Ensured associates were providing quality customer service throughout entire store.
  • Well-versed in general customer service, inventory control, merchandising, scheduling, and assisting the entire store.
  • Overhauled daily grocery zone assignments to ensure the entire section is completely zoned by entire store staff.
  • Maintain an excellent level of customer satisfaction throughout the entire store on a daily basis.
  • Support Manager: responsibilities included department manager duties, expanding throughout the entire store.
  • Supervised up to 100 hourly associates throughout the entire store in one shift.
  • Verify that the entire store is presentable by the end of the shift.
  • Ensured optimal staff coverage for entire store and made adjustments as needed.
  • Shift manager/Manager on Duty for entire store at any given time.
  • Make sure the entire store is zones and have associates leave.
  • Make sure all supplies are ordered for the entire store.
  • Maintained visually appealing and effective displays for the entire store.
  • Worked as a Support Manager supervising the entire store.
  • Supervised the entire store on second and third shift.
  • Perform a thorough safety check throughout entire store.
  • Executed overnight stocking processes for the entire store.
  • Complete Knowledge of the Entire Store's inventory.
  • Maintained accurate inventory reporting utilizing Telxon for the entire store.
  • Organized and communicated freight flow, planogram set, and merchandising entire store in 3 weeks.
  • Maintained visually appealing and effective displays for the entire store.Communicated store policy violations to the leadership team in a timely manner.

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34. POS

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low Demand
Here's how POS is used in Support Manager jobs:
  • Support activities include opportunity research and identification; capture planning, proposal development, and operations and management support.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Worked with all levels of Composites One to handle both day to day business needs and long term business strategy.
  • Started out as a cashier when I was 16 years old and moved to different positions while employed.
  • Assisted and employed resources in the preparation for testimony of witnesses both at deposition and trial.
  • Resolve customer questions/concerns to their satisfaction; keeps abreast of guiding principles and POS system changes.
  • Pet Care Manager: In this position I was responsible for all animals in the department.
  • Manage POS system that consists of 12 locations, mobile food trucks, and 50 terminals.
  • Teamed up with IT to ensure the company POS system was efficient and user friendly.
  • Maintain a customer relation through customer service, ensuring satisfaction is at best possible.
  • Mentored new sales associates to contribute to the store's positive culture.
  • Trained and developed new associates on POS system and key sales tactics.
  • Helped maintain loss prevention by being watchful of possible product theft.
  • Seek out and hired top candidates for store manager positions.
  • Provided post-live support and knowledge transfer to the client.
  • Maintain clean work area for purpose of product display.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Generate a periodic report referencing status of pre-award and post-award contract actions.
  • Issue appropriate notices when necessary, maintain positive customer relations attitude.
  • Support GM areas of the store in any way possible (i.e.

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35. Direct Support

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low Demand
Here's how Direct Support is used in Support Manager jobs:
  • Facilitate incident management, assigning and managing resources in direct support of stakeholders and business process owners.
  • Serve as the central point of contact for store associates and provide direct support to the store leadership team.
  • Create bi-weekly support work schedules in accordance with Annex A and direct support schedules for individuals served.
  • Provide Administrative supports to direct support and managerial; review and process applications, as necessary.
  • Managed internal network, installation of hardware and software, and provided direct support to users.
  • Ensured all new employees trained on policies and College of Direct Support training.
  • Passed all required Direct Support Professional training including being able to pass medications.
  • Key participant in the creation and implementation of the Direct Support Team Model.
  • Provide direct support to Site Director, Program Managers and Customers.
  • Provide direct support to the President/CEO and Vice President Environmental Services.
  • Provided direct support on high profile, high visibility projects.
  • Direct and supervise all activities of Direct Support Professionals.
  • Direct Support Site Manager at Camp Anaconda, Iraq.
  • Provided direct support to 22 clients on caseload.
  • Direct support for the executive management group.
  • Administer drug testing for direct support associates.
  • Provide On-Call direct support and emergency coverage.
  • Provided direct support to consumers.
  • Direct Support Manager overseeing staff, client care, scheduling, and physical and mental healthcare needs.
  • Direct Support Person, Clarity Care, Inc. Primary responsibility includes personal care for patients.

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36. Osha

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low Demand
Here's how Osha is used in Support Manager jobs:
  • Ensured complete compliance with safety programs and regulations by strict monitoring of predetermined safety protocols and OSHA standards.
  • Inspected unit safety programs and enforced industrial OSHA regulations.
  • Managed backroom overstock bins and overheads reassuring all product was 100% to OSHA safety standards and Wal-Mart inventory procedure policy.
  • Cleaned and maintained the backroom of the store and made sure it was in compliance with OSHA safety standards.
  • Redesigned OSHA safety and training program, decreasing job-related injuries and reducing training time by 50%.
  • Reviewed and made sure all OSHA standards were in place on a weekly basis.
  • Monitor on-the-job safety of all employees and ensure the OSHA guidelines are followed.
  • Enforced policies and procedures, safety regulations, OSHA and DOT compliance.
  • Maintained Store's OSHA Compliance and educated associates on all safety procedures.
  • Supervised the Risk Management department, including OSHA reporting for employee injuries.
  • Keep inventory backrooms clean and safe according to OSHA and State regulations.
  • Cleaned and maintained the backroom in compliance with OSHA safety standards.
  • Uphold OSHA safety procedures and ensure the team is working safely.
  • Complete all documents according to Wal-Mart and OSHA guidelines and deadlines.
  • Verify all polices are followed and are in OSHA compliance.
  • Perform monthly safety inspections to meet OSHA regulations.
  • Conduct quarterly OSHA inspections forms as warranted.
  • Ensured OSHA compliance in all remodels.
  • Team Safety Representative, FedEx Express Organized and participated in OSHA safety meetings.
  • Followed OSHA guidelines per industry standards.

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37. Developmental Disabilities

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low Demand
Here's how Developmental Disabilities is used in Support Manager jobs:
  • Directed an innovative, secure treatment facility in a community setting for adults diagnosed with developmental disabilities and high behavioral needs.
  • Managed the Direct care/ Services provided in a 24hr Residential setting occupied by Individuals with Developmental Disabilities.
  • Coordinated services for 5 individuals with developmental disabilities & monitored 16 individuals at three separate locations.
  • Manage a supported living arrangement for four individuals (adults) with developmental disabilities.
  • Performed case management for Individuals with Developmental Disabilities in a community based setting.
  • Negotiated and secured leases on apartments for individuals with: Developmental Disabilities.
  • Provided supervision and training to adults with developmental disabilities and mental illness.
  • Maintained and monitored residential services provided to adults with developmental disabilities.
  • Developed treatments and casework programs for consumers with developmental disabilities.
  • Managed two residential units occupied by individuals w/ developmental disabilities.
  • Provide care and support to individuals with developmental disabilities.
  • Provide support to clients with developmental disabilities.
  • Provide a direct line of care and support as well as ensuring the welfare and safety of individuals with developmental disabilities.
  • Offer residential and vocational support to persons with developmental disabilities, brain injuries and are on the Autism spectrum.
  • Operated a group home with individuals that have mental and or developmental disabilities who need assistance with daily living.
  • Managed shift operations for a group home facility with three separate homes serving 12 individuals with developmental disabilities.
  • Supervised a caseload of 12 clients with developmental disabilities and 20 staff in 24 hour residential homes.
  • Served as an Individual Program Coordinator for seven adults with developmental disabilities residing in a group home.
  • Managed health care issues for 15 individuals with developmental disabilities in four different adult residential care homes.
  • Assisted with daily care/needs for 5 patients who are affected with developmental disabilities.

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38. CRM

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low Demand
Here's how CRM is used in Support Manager jobs:
  • Developed CRM application, escalation procedures, Service Level Agreements, Contract management systems, to support the new model.
  • Conduct in-depth searches, cold calls and name generations, track all leads into our applicant tracking CRM System.
  • Organized company task force on selection of third-party CRM (RTI, a division of HarrisData).
  • Used Microsoft CRM to keep track of our growing customer & business partner relationships.
  • Created financial reports to support CRM (Clinical Resource Management) committees and initiatives.
  • Managed Site Desk Side Support Teams and handled Customer Requests via CRM tool.
  • Helped facilitate knowledge transfer and SAP ERP/CRM training for existing support staff.
  • Implemented visual daily management within the CRM for NA service team.
  • Manage CRM database and cultivate relationships with clients and dealers.
  • Verified that information in CRM was up-to-date and accurate.
  • Used Sales Force CRM to manage customer database.
  • Redesign of various CRM forms was also completed.
  • Managed a $2 million dollar CRM implementation.
  • Retool the CRM (MS CRM) to capture data for reporting.
  • Monitor SCM including Live Cache(LC10) Implemented CRM and SRM.
  • Led CRM (Customer Relationship Management) initiative for the entire organization: Customer Care Services, Technology Planning and Financials.
  • Administered Zendesk (CRM), GoodData (a great business data analytic tool!)
  • Created support infrastructure Implemented Support Strategy as well as CRM ticketing solution.
  • Managed a team of support analysts handling the SaaS products Luminate Online and Luminate CRM.
  • Managed "Mission Critical" support for contact center and CRM customers.

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39. QA

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low Demand
Here's how QA is used in Support Manager jobs:
  • Monitored and managed operational activities - Directed the branch/store/bank operational risks, financial aspects and QA and audit processes.
  • Communicated planned outages and coordinated QA and business testing, with business and interfacing applications.
  • Give direction to QA and RATE testers and mentor those resources in an effort to understand the AS400 environment.
  • Participate in project QA reviews and provide feedback related to issues with the use or support of technology.
  • Communicated all key project plans, commitments and changes including requirements, QA plans, schedule and scope changes
  • Lead teams which included engineering, QA, and product managers to provided rapid production resolution.
  • Interact with infrastructure, release management, change management, QA, DBA and development teams.
  • Implemented Support Metrics & QA Metrics and provide inputs for further development of Product.
  • Integrated tracking systems of Development, QA, Product Management, and Support.
  • Assure compliance with DQA, MA and Chapter 9 regulations and standards.
  • Assist QA and development with testing of new versions of products.
  • Comply with stakeholders MRD\PRD and manage product UAT and QA.
  • Conducted desktop configuration testing, burn in, and QA.
  • Provided QA for work completed by support developer.
  • Complete QA/QI calls to random Community Support consumers/guardians.
  • Performed QA testing for fixes and enhancements.
  • Assisted properties during QA inspections preparation.
  • Ensured GSS & QA scores exceeded brand standards by 10%.
  • Manage the JD Edwards Application Support & IT QA functions.
  • Facilitated QA calibrations with Call Center Supervisors and Managers using Verint Call recordings.

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40. Training Programs

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low Demand
Here's how Training Programs is used in Support Manager jobs:
  • Develop department policy and implement training programs in engineering, operations, and sales, ensuring best practices and increased profitability.
  • Develop multimedia applications for training programs within Flight Operations and other various departments throughout the company.
  • Designed and developed training programs for field sales and internal operations employees
  • Coordinate training programs and emergency operations drills.
  • Facilitated training programs and department meetings.
  • Coordinate and recommend safety-training programs.
  • Coordinated training programs, Designated IT and Marketing Champion (expert) for the Eastern NC District.
  • Implement training programs as specified for each client's Individual Support Plan and Behavior Support Plans.
  • Led training programs designed to implement new agent performance management standards for 5 departments.
  • Implemented training programs that enhanced employee performance and helped build a motivated workforce.
  • Prepare employees for assignments by establishing and conducting orientation and training programs.
  • Set training programs geared towards improving upon an employee's skill set.
  • Devised departmental policies, internal training programs, and performance standards.
  • Established the GSD team s mentoring and ongoing training programs.
  • Implemented training programs, counsel employees and prepare evaluations.
  • Involved in customer installation and training programs.
  • Conducted employee training programs as needed.
  • Implemented sales, marketing and training programs
  • Process Improvement and Management: Streamlined team efficiency thru devising and implementing strategic plans, training programs and quality assurance processes.
  • Develop and lead training programs (classroom and/or webinar) that meets the needs of the intended audience.

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41. Disciplinary Actions

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low Demand
Here's how Disciplinary Actions is used in Support Manager jobs:
  • Oversee the creation of summaries and analysis including recommendations regarding disciplinary actions against agency partners relating to the research.
  • Managed department personnel; made recommendations for hires, promotions transfers and terminations; initiated and recommended disciplinary actions.
  • Managed teammate one-on-ones, escalation of issues, and implemented disciplinary actions, as necessary.
  • Managed payroll issues, authored and performed performance appraisals and disciplinary actions.
  • Performed associate evaluations and handled disciplinary actions as required.
  • Hired, performed appraisals and documented disciplinary actions.
  • Hand out disciplinary actions when necessary.
  • Performed correction and disciplinary actions.
  • Recruit, interview, and make recommendations for hire, promotions transfers and terminations, as well as disciplinary actions.
  • Handled orders, checking in merchandise, customer complaints, issues in shop and vendor service tickets, disciplinary actions.
  • Maintained Privacy Act records such as disciplinary actions, medical readiness, annual performance evaluations, and medical profiles.
  • Assist with evaluations for associates and disciplinary actions as well as the hiring and firing of associates.
  • Trained and developed staff, as well as hiring, disciplinary actions, and termination.
  • Handled all night schedules, performance evaluations, job assignments, and disciplinary actions.
  • Assist in employee hiring, reviews, promotions, and disciplinary actions.
  • Assisted in staff scheduling and disciplinary actions.
  • Resolved employee grievances and complaints and provided guidance on performance and disciplinary issues Executed and suggested disciplinary actions.
  • Administer appropriate disciplinary actions, coachings, and performance improvement plans as warranted.
  • Conducted all performance reviews, disciplinary actions, and assigned all tasks for all night associates in a timely manner.
  • Delegate daily assignments Implement promotional campaigns Provide guidance and direction to shift associates Carry out disciplinary actions Provide excellent customer service

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42. Level Agreements

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low Demand
Here's how Level Agreements is used in Support Manager jobs:
  • Reduced risk by identifying and mitigating possible operational and batch production processing problems tied to service level agreements.
  • Created, distributed, and monitored support service level agreements, incorporating proactive input from internal/external customers.
  • Use performance metrics to manage continuous improvement of organizational processes to achieve service level agreements.
  • Established and maintained contact with vendors and technical support personnel and evaluated Service Level Agreements.
  • Analyzed and formatted statistical data from service level agreements for account management team.
  • Exercised oversight across daily operations and assured Service Level Agreements were maintained.
  • Developed Service Level Agreements and Standard Operating Procedures for cross-functional support activities.
  • Managed and maintained working relationship with all market data vendors with emphasis on contracts, cost and service level agreements.
  • Managed the vendor relations of 5 national signing companies, including the development and implementation of service level agreements.
  • Lead business reviews with IT and business user executives; vendor management with focus on sustainable Service Level Agreements.
  • Restructured customers' service level agreements that enhanced account services and staff productivity within first 4-months in assignment.
  • Created, implemented, and monitored the Statement of Works and Support Level Agreements.
  • Ensured adherence to ITIL processes and service level agreements.
  • Provide customer response and resolution per Service Level Agreements.
  • Provided analytical and research reports for client trends, escalated issues and any issues that adversely impacted service level agreements.
  • Led group in analyzing, recommending, and implementing Service Level Agreements (SLAs) with 40 third party-vendors.
  • Direct the Dispatch Support department activities to manage call volume and ensure established Service Level Agreements/KPIs are met.
  • Developed and monitored service level agreements (SLAs) for network and phone systems.
  • Assisted in defining the "Support Strategy" with the UK business units while re-defining service level agreements.
  • Maintained ERP Service and Operating Level Agreements (SLAs/OLAs).

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43. Unix

demand arrow
low Demand
Here's how Unix is used in Support Manager jobs:
  • Managed 10 application developers and Unix system administrators in support of contractor information databases and field sales office LAN/WAN infrastructure.
  • Managed six Support Associates responsible for multiple, simultaneously active PC, UNIX and Mainframe based projects supporting various locations.
  • Manage various teams to support desktops, printers, UNIX, Linux, AIX and Windows servers.
  • Created stable UNIX environments for customers by delivering training classes about productivity tools in best practice methods.
  • Promoted into a management role to manage a team of 18 proactive remote Unix System Administrators.
  • Provided timely 24/7 on-call support for 20,000+ UNIX and Windows servers across 22 states.
  • Developed and maintain shell scripts for automated remote installation of Windows and UNIX Software.
  • Support over 1,500 Random House and SONY Music UNIX/LINUX/Windows servers and virtual servers.
  • Relocated to New York temporarily in 2010 to work as a Unix engineer.
  • Designed NEC's first Website using early HTML and an NEC UNIX server.
  • Installed, upgraded, serviced TI Unix and SCO Unix based systems.
  • Team lead for 5 employees supporting 10 Windows and UNIX applications.
  • Lead developer to fix source code bugs on UNIX platforms.
  • Team supported CA Clarity running on Oracle and Unix.
  • Field support Engineer for TI and SCO Unix Systems.
  • Performed installation of Windows and UNIX Monitoring Software.
  • Performed Novell and Microsoft software acceptance testing on DOS, OS/2, UNIX, and Windows platforms.
  • Migrated Hospital Information Systems from SCO UnixWare on Intel hardware to IBM AIX on IBM pseries hardware.
  • Supported MS LAN Manager, Windows for Workgroups and UNIX.
  • Maintained platform stability by maintaining a monthly rollout schedule of the latest security updates and operating system patches (Unix/Novell/NT).

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44. Powerpoint

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low Demand
Here's how Powerpoint is used in Support Manager jobs:
  • Trained all associates on safety policies and operational procedures through PowerPoint presentations, work instructions and computer-based training.
  • Developed presentation materials including MS PowerPoint and Adobe Connect Pro presentations and handout materials.
  • Developed PowerPoint slide deck communicating project proposal and presented for approval to CIO.
  • Created/designed PowerPoint presentations for new product lines for meetings/conferences.
  • Trained co-workers in Microsoft PowerPoint and Excel programs
  • Use MS Office programs to assist with presentation materials in copying, editing, updating and creating slides for PowerPoint.
  • Train volunteers in a variety of needed tasks for event through group PowerPoint presentations, one-on-one counseling and personal interviews.
  • Complete mastery over project management tools such as HP PPM, Microsoft Project, Excel, PowerPoint etc.
  • Use PowerPoint, Word and Excel to prepare manuals and presentations for command, and internal customers.
  • Created PowerPoint presentations for weekly and monthly meetings and ensured minutes were recorded during meetings.
  • Integrated project management tools such as Excel, Microsoft Project, PowerPoint, and Outlook.
  • Utilized PowerPoint to design presentations for every staff meeting held in Georgia and Tennessee.
  • Created PowerPoint presentations each month that the President presented to entire company.
  • Use of Microsoft Word, PowerPoint, Excel, and Outlook.
  • Created PowerPoint presentations and Facilitator's Guide for the training.
  • Key Results: * Documented workflows using Microsoft Excel, Word and PowerPoint to build and maintain the custom knowledge base.
  • Utilize MS Word, Excel,Powerpoint, and Outlook as well as CounSol.
  • Documented workflows utilizing Visio and PowerPoint for presentation to Ernst and Young auditors.

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45. Active Directory

demand arrow
low Demand
Here's how Active Directory is used in Support Manager jobs:
  • Managed user accounts and network permissions using Active Directory.
  • Established user accounts and maintained Active Directory.
  • Maintained the Active Directory Database by making sure all terminated user accounts were disabled and all outdated groups were removed.
  • Managed the successful integration of five acquisitions, 45 locations and systems including an Active Directory/Exchange migration.
  • Support and maintenance for 100+ Windows Active Directory infrastructures with unique setups for all client sites.
  • Provided day to day technical support for Exchange and Active Directory issues that came up post-migration.
  • Manage and Support Microsoft Active Directory Network including both physical and virtual servers across multiple platforms.
  • Managed integration of security system with Active Directory, Exchange, WEB, and ERP.
  • Participated in a team which merged 3 individual domains into one Active Directory domain.
  • Maintained user accounts in Active Directory and mailboxes in Exchange 5.5.
  • Redesigned Active Directory into a proper LDAP System.
  • Create and manage Active Directory user accounts.
  • Maintained Active Directory and Exchange servers.
  • Experience with Active Directory, profiles, GPO's, and Exchange tools.
  • Architected complete Active Directory/Windows 2000 implementation plan which increased security while reducing administrative overhead.
  • Credit Solutions, Dallas Remediated multiple issues with Credit Solutions Active Directory environment.
  • Migrated from Novell 3.XX to MS Active Directory on a corporate level.
  • Migrated clients Active Directory/Terminal Services/WSUS infrastructure to VMWare ESXi 4.0.

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46. Sales Goals

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low Demand
Here's how Sales Goals is used in Support Manager jobs:
  • Exceeded challenging sales goals by providing outstanding customer service through active listening, identifying customer needs and offering additional products.
  • Work with members of the sales support team to ensure that sales goals and targets are met for the store.
  • Managed inventory control procedures, obsolescence issues, cycle count, to ensure stock to make sales goals.
  • Delivered key pricing decisions for regional system sales, and partnered with regions to achieve sales goals.
  • Supported field teammates in strategic sales goals and promotions for Owens & Minor private label products.
  • Keep track of the Walmart sales goals and practically identify the points of sales interest.
  • Processed the department reporting, including sales goals, historical figures and forecasting trends.
  • Established financial quotas and developed and implemented strategies for employees to meet sales goals.
  • Tracked store sales trends and coached employees on daily and weekly sales goals.
  • Managed sales in several retail departments, consistently exceeding sales goals as required.
  • Develop sourcing strategies and solutions to support company recruiting / sales goals.
  • Be aware of daily, weekly, monthly sales goals.
  • Work with department manager and service manager on sales goals.
  • Exceeded personal sales goals for Number quarters in a row.
  • Meet or exceed sales goals on a consistent basis.
  • Maintained Sales goals 5 months in a row.
  • Corresponded in planning and facilitating sales goals Assisted with work hiring and assigning schedules to staff
  • Surpass sales goals for new Nordstrom debit and credit cards.
  • Meet and exceed sales goals for Petsmart exclusive services and Personal Animal Trainings.
  • Help manage budget of store Inventory and order Interview and train Plan all sales goals and target goals

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47. Unload Trucks

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low Demand
Here's how Unload Trucks is used in Support Manager jobs:
  • Unload trucks, assist the salaried management, supervise areas of the store in the evening, customer service, cashier
  • Zone store, occasionally work freight, unload trucks, enforce the habit of keeping the store clean.
  • Unload trucks and down stacked according to departments as well as stocked and rotated freight.
  • Unload trucks, stock merchandise to appropriate locations and communicate with warehouse concerning deliveries.
  • Receive and unload trucks and adjust staffing as needed to meet daily goals.
  • Assist in all backroom inquiries, unload trucks and train new hires.
  • Supervised 35 employees, unload trucks (overnight shift)
  • Unload trucks, face and stock shelves, supervise associates
  • Unload trucks, scan in items, sign in vendors
  • Load and unload trucks on a nightly basis.
  • Unload trucks nightly according to Walmart guidelines.
  • Maintain the receiving room and unload trucks.
  • Unload trucks and receive in merchandise.
  • Unload trucks, assign work area
  • support manger 3rd shift.assist mangers with day to day work load.unload trucks, supervise teach and train new and old associates.
  • Unload trucks nighly and distribute merchandise to its department
  • Supervised everyone on night shift * Made work schedules for employees * Helped unload trucks and stock shelves when needed.
  • managed a crew of 35 people to stock supercenter unload trucks and get store shipshape for the next shopping day
  • unload trucks,stock shelves, ensure employees on floor are tasking on time.
  • Use electric pallet jack and walkie stacker to unload trucks and store merchandise.

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48. Customer Relations

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low Demand
Here's how Customer Relations is used in Support Manager jobs:
  • Ensured customer metrics are monitored on a regular basis to identify potentially dissatisfied customers and opportunities to improve customer relations.
  • Exemplified proactive and reactive customer relationship management post sales support with efficient and effective follow-up.
  • Managed the company's customer relations management program including training and compliance.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Establish quality customer relations through accurate and reliable service.
  • Managed customer relations and third party support partnerships.
  • Established positive customer relationships by providing quality service.
  • Build and maintain supportive customer relationships.
  • Identified new customer base and redeveloped/deepened customer relationships, resulting in new sales, repeat sales, and increased satisfaction.
  • Executed problem solving techniques, generate profit and loss reports, plan of action for future events, customer relations.
  • Maintained close customer relations to better their shopping experience while also handling any complaints or issues.
  • Created and maintained customer relations by consulting businesses on all aspects of their media relations.
  • Establish and maintain exceptional customer relationships built on integrity, trust, and solutions focus.
  • Experienced in merchandising, customer relations, and retail sales management.
  • Coordinated all customer relations with high profile clients.
  • Provided input for the strategic plan for customer relationships, streamlining operations, improving system operations and operate within budgetary guidelines.
  • Maintained customer relationships with upmost professionalism until they are fully satisfied.
  • Manage executive customer relationships driving productive interactions through honest straightforward communication.
  • Fortified customer relations over a five year period which lead to year over year incremental Tassimo machine and product sales.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

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49. Pallet Jack

demand arrow
low Demand
Here's how Pallet Jack is used in Support Manager jobs:
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
  • Certified to operate Powered Lifting Equipment (electric pallet jack, stock picker, forklift, and scissor lift)
  • Operated various pick up trucks, flatbed, panel truck, pallet jack and 4 ton forklift.
  • Operate large manual equipment (electric pallet jack, forklift, and scissor lift).
  • Certified on fork lift, scissor lift, electric pallet jack and stock picker.
  • Operated a fork lift, electric pallet jack, and other heavy machinery.
  • Operated lifts and pallet jacks to assist in this job requirement.
  • Operate dollies and pallet jack and stack boxes -Forklift Certified.
  • Unloaded cargo from truck with hand trucks and pallet jacks.
  • Operated Forklifts, both manual and electric pallet jacks.
  • Certified to operate forklift and motorized pallet jack.
  • Unload trucks using forklift and pallet jack.
  • Unloaded trucks wit pallet jack.
  • Certified operator on scissor-lift, walkie-stacker, electric pallet jack, electric forklift, produce forklift, and propane forklift.
  • Used powered equipment such as a forklifts, scissor lifts, and electric pallet jacks regularly.
  • fork lift operator, electrical pallet jack operator,
  • Use pallet jack, electric pallet jack, and walkie stackers, to clean/organize grocery backroom.
  • Trained employees who utilized the electric pallet jack, walkie, stacker, and registers.
  • Operated power equipment (Forklift, walkie-stacker, electric pallet jack and scissor lift.
  • Certified forklift, electric pallet jack, and walkie stacker experience.

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50. Monthly Reports

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low Demand
Here's how Monthly Reports is used in Support Manager jobs:
  • Processed monthly reports for department performance.
  • Prepare daily and monthly reports for individual's immediate support group including staff guardian, case manager and other health professionals.
  • Processed employee payroll weekly, updated daily and monthly reports in a timely matter to be send to the corporate office.
  • Collaborated with the coordinator to monitor the function and structure of the home while Documenting all logs for monthly reports.
  • Coordinate and oversee the distribution of monthly reports to each rig on training completed and expired for all rig personnel.
  • Reviewed and resolved issues related to weekly and monthly reports, markdown budgets, SKU status/maintenance and clearance projects.
  • Track all work requests through automated system, analyze trends and provide bi-monthly reports to contracting officer.
  • Tracked and submitted monthly reports, assisted with the coordinating training projects based on data analysis.
  • Comprised weekly and monthly reports for the CEO, Office Manager, and Account Representatives.
  • Created and distributed daily, weekly and monthly reports to senior management.
  • Provide monthly reports to the National Enforcement Investigation Center and SofTec.
  • Prepared monthly reports, annual division budget, and strategy reports.
  • Create monthly reports and set obtainable goals for clients to reach.
  • Created and produced monthly reports for data analysis and reporting.
  • Completed individual service plan, quarterlies and monthly reports.
  • Prepared required monthly reports and summaries of QP activities.
  • Submit monthly reports for the board of directors.
  • Maintained daily, weekly and monthly reports.
  • Implemented monthly reports for caseload.
  • Created weekly and monthly reports.

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Support Manager Jobs

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20 Most Common Skills For A Support Manager

Company Standards

22.0%

Customer Service

8.9%

Financial Areas

8.8%

Technical Support

8.2%

Sales Floor

6.8%

Company Policies

4.7%

Inventory Control

4.7%

Logistics

3.9%

Loss Prevention

3.9%

Performance Reviews

3.1%

Project Management

2.8%

Customer Complaints

2.8%

Staff Members

2.7%

Inventory Management

2.6%

Phone Calls

2.5%

Front End

2.4%

Daily Operations

2.4%

Wal-Mart

2.3%

SLA

2.3%

Management System

2.2%
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Typical Skill-Sets Required For A Support Manager

Rank Skill
1 Company Standards 15.6%
2 Customer Service 6.3%
3 Financial Areas 6.3%
4 Technical Support 5.8%
5 Sales Floor 4.8%
6 Company Policies 3.3%
7 Inventory Control 3.3%
8 Logistics 2.8%
9 Loss Prevention 2.7%
10 Performance Reviews 2.2%
11 Project Management 2.0%
12 Customer Complaints 2.0%
13 Staff Members 1.9%
14 Inventory Management 1.9%
15 Phone Calls 1.8%
16 Front End 1.7%
17 Daily Operations 1.7%
18 Wal-Mart 1.7%
19 SLA 1.6%
20 Management System 1.6%
21 Ensure Compliance 1.5%
22 Process Improvement 1.5%
23 New Associates 1.5%
24 HR 1.4%
25 Direct Reports 1.3%
26 Retail Store 1.3%
27 Support Services 1.1%
28 SQL 1.1%
29 Data Entry 1.1%
30 Lube 1.0%
31 Special Projects 1.0%
32 Internet 1.0%
33 Entire Store 1.0%
34 POS 0.9%
35 Direct Support 0.9%
36 Osha 0.8%
37 Developmental Disabilities 0.8%
38 CRM 0.8%
39 QA 0.8%
40 Training Programs 0.8%
41 Disciplinary Actions 0.8%
42 Level Agreements 0.8%
43 Unix 0.8%
44 Powerpoint 0.8%
45 Active Directory 0.7%
46 Sales Goals 0.7%
47 Unload Trucks 0.7%
48 Customer Relations 0.7%
49 Pallet Jack 0.7%
50 Monthly Reports 0.7%
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