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The differences between support managers and customer support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a support manager and a customer support manager. Additionally, a customer support manager has an average salary of $91,598, which is higher than the $90,297 average annual salary of a support manager.
The top three skills for a support manager include project management, technical support and powerpoint. The most important skills for a customer support manager are project management, CRM, and technical support.
| Support Manager | Customer Support Manager | |
| Yearly salary | $90,297 | $91,598 |
| Hourly rate | $43.41 | $44.04 |
| Growth rate | 6% | 10% |
| Number of jobs | 172,628 | 128,995 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 65% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
The responsibilities of a customer support manager revolve around overseeing the performance of customer support staff to ensure that all clients get optimal service. They mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and set sales targets. There are also instances when one must respond to calls and correspondence, offer products and services, and manage the budget. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets while implementing the company's policies and regulations.
Support managers and customer support managers have different pay scales, as shown below.
| Support Manager | Customer Support Manager | |
| Average salary | $90,297 | $91,598 |
| Salary range | Between $58,000 And $140,000 | Between $64,000 And $130,000 |
| Highest paying City | Washington, DC | Seattle, WA |
| Highest paying state | New York | Washington |
| Best paying company | Meta | Amazon |
| Best paying industry | Finance | Finance |
There are a few differences between a support manager and a customer support manager in terms of educational background:
| Support Manager | Customer Support Manager | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between support managers' and customer support managers' demographics:
| Support Manager | Customer Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 59.8% Female, 40.2% | Male, 56.9% Female, 43.1% |
| Race ratio | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% | Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |