Post job

Support manager work from home jobs - 511 jobs

  • Customer Account Partner

    Innosource 3.3company rating

    Remote job

    Unlock Your Potential in a Role That's More Than Just a Job! Are you looking for a position where you can thrive, grow, and make a real impact? Imagine being at the center of exciting business ventures, building meaningful relationships through account management, and having the flexibility to balance work and life. If you're passionate about providing exceptional service, excel in data entry, and love the idea of helping businesses succeed, this is the perfect opportunity for you. Join our client, a forward-thinking Fortune 500 company that's transforming the chemical distribution industry. Here, your career matters. Whether you're experienced in order processing, a seasoned Customer Service Representative, or looking to grow your skills in account management, we are committed to your success and development. You'll receive the tools, training, and support you need to reach your full potential. Why You'll Love This Role: Be a Key Player: In this role, you won't just manage accounts - you'll become a trusted partner through hands-on account management, helping businesses thrive by solving challenges and creating opportunities. Your clients will rely on you for efficient order processing, accurate data entry, and consistent service, making your work feel rewarding every single day. Work That Fits Your Life: After 90 days, enjoy a flexible hybrid schedule that gives you the freedom to work from home two days a week while staying connected with your team. Plus, our Monday-Friday 8am-5pm schedule means your evenings and weekends are all yours. Growth Opportunities: We invest in you! From on-the-job training to opportunities for advancement, this is a role where you can build a lasting, successful career. Inclusive Culture: Work in a collaborative, supportive environment where your ideas are valued and your voice is heard. We believe in work that's fulfilling and fun, and we want you to love coming to work each day. What You'll Be Doing: As a Customer Account Partner-similar to a Customer Service Representative with a strong focus on account management-you'll take ownership of your clients' success and provide top-notch support to ensure their needs are met. Your role will combine relationship-building, problem-solving, and operational support to create a seamless experience for every customer. You'll: Build Lasting Relationships: Be the face of the company for your clients. You'll foster trust and partnership through clear, consistent communication and a commitment to delivering the best service possible. Problem-Solving at Its Best: Step in when challenges arise, using your creativity and decision-making power to find solutions that make a difference. Manage the Process: Oversee the logistics and shipping process to ensure smooth, on-time deliveries - keeping everything on track for your clients. Flexibility in Communication: While email will be your primary mode of communication, you'll also handle phone interactions based on your clients' preferences, ensuring they get the personalized service they expect. What We're Looking For: Relationship Builders: You're more than just a Customer Service Representative-you're a true partner to your clients. With experience in account management and business-to-business relationships, you understand how to create long-term value and build trust through every interaction. Organized Multitaskers: You can juggle multiple tasks, set priorities, and meet deadlines without missing a beat. Tech-Savvy Problem Solvers: Experience with SAP or Salesforce is a plus, but not required - we'll give you all the training you need! You'll also need to be comfortable using Microsoft Outlook and Excel. What You Bring to the Table: High School Diploma or GED (college experience is a bonus!) 1-3 years of relevant experience in customer service, office administration, logistics, or distribution. What We Offer You: Competitive Pay: Starting at $21.93/hour, with opportunities for raises and career growth. Flexible Hybrid Schedule: Work from home two days a week after just 90 days with us. Generous Benefits: Medical, dental, and life insurance - we've got you covered. Work-Life Balance: A stable Monday-Friday, 8am-5pm schedule means more time for your personal life. Casual and Supportive Work Environment: Feel at home in a friendly workplace that values your contributions and encourages a positive work culture. About InnoSource InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way. By “Submitting” this application/form you are opting-in/signing up for texts, you consent to receive communication via text messages from InnoSource, Inc. at the number provided, including messages sent by an auto dialer. Message and data rates may apply. Message frequency varies. Privacy Policy and Terms. Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran
    $21.9 hourly 2d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Senior SAP S/4HANA Work & Service Management Lead (Remote)

    IBM Computing 4.7company rating

    Remote job

    A leading technology company seeks a Senior Managing SAP Consultant to lead client-facing projects in the US. The ideal candidate will possess strong expertise in SAP S/4HANA and project management skills, helping clients integrate strategy and technology to improve profitability. The role involves delivering innovative solutions and managing high-performing teams. Candidates should have a minimum of 5 end-to-end SAP implementations, particularly in the Energy and Utilities sector, along with familiarity with AI and cybersecurity principles, ensuring impactful outcomes for clients. #J-18808-Ljbffr
    $71k-89k yearly est. 4d ago
  • NetSuite support manager

    Newgen Business Solutions | Conventionsuite: Netsuite Erp Consultants | Event Technology Specialists

    Remote job

    NewGen Business Solutions is seeking an experienced NetSuite Support Manager for a US based remote position. In this role, you will lead and manage a team of NetSuite consultants, ensuring timely resolution of support cases and the delivery of exceptional customer experiences. You will oversee case assignments, track response times, monitor workloads, and ensure all customer needs are met efficiently. This role requires strong leadership, functional NetSuite expertise, and the ability to balance operational oversight with hands-on support as needed. Key Responsibilities • Manage a team of three to five NetSuite consultants, assigning work and balancing workloads across the support team • Oversee the handling of support cases, ensuring timely responses and effective resolution • Track case load, response times, and service metrics to maintain high customer satisfaction • Provide guidance and mentoring to consultants, helping them develop skills and deliver consistent results • Collaborate with clients to understand their challenges and ensure their issues are addressed promptly • Act as the escalation point for complex or high priority support cases • Implement, set up, and troubleshoot NetSuite modules or SuiteApps based on case requirements • Draft support scope and quote documents for larger or more complex cases • Produce clear documentation including Statements of Work, support reports, and client updates • Partner with internal teams to implement process improvements, optimize workflows, and ensure support operations align with business objectives • Deliver hands-on support and training to customers as needed • Ensure all clients are delighted with service delivery and maintain high satisfaction levels Additional Responsibilities • Monitor team performance and provide regular feedback and coaching • Participate in client meetings to review support progress, gather feedback, and identify opportunities for improvement • Maintain comprehensive records of support cases, workflows, and resolution steps • Develop and implement support best practices, workflows, and training materials • Foster a collaborative, high-performance culture within the support team Qualifications • Must be based in the United States and willing to work a Central Time schedule or as needed based on customer assignment • Minimum of five years of hands-on experience delivering NetSuite projects with a proven track record • At least one to two years experience as a Lead NetSuite Consultant or equivalent NetSuite Support Manager • Experience managing and mentoring a small team of consultants, ideally three to five people • Functional expertise in NetSuite financial modules including accounts payable, accounts receivable, general ledger, financial reporting, and budgeting • Strong understanding of NetSuite support operations, including case management, SLA tracking, and issue resolution • Solid accounting and finance knowledge with the ability to apply requirements to system configuration • Excellent communication skills and ability to produce professional documentation and client updates • Ability to work independently in a remote environment while effectively managing a team • Demonstrated commitment to customer satisfaction and continuous improvement Preferred Qualifications • Experience in the Events Services, Conventions, Venue Management, or related industries • MBA, CPA, or similar advanced business or finance credentials • Experience with system integrations including third party SuiteApps and data flows. •Experience with NetSuite Work flows, Advanced PDF creation, SuiteScript or related automation tools • Prior experience scoping, estimating, or supporting NetSuite implementations or enhancements
    $59k-102k yearly est. 2d ago
  • Guest Services Manager, Corporate Housing (Remote)

    Alchemy Global Talent Solutions 3.6company rating

    Remote job

    Take the lead in delivering exceptional guest experiences as a Guest Services Manager in the corporate housing industry. This full-time, home-office-based role is perfect for a service-driven leader who thrives in fast-paced environments and is passionate about team collaboration, customer satisfaction, and operational excellence. What You'll Be Doing: Lead and manage the Guest Services team, ensuring smooth daily operations. Drive a perfectionist, guest-first approach across all service functions. Analyse service trends and introduce strategies to enhance the guest experience. Oversee guest escalations from start to resolution with a proactive approach. Compile and deliver monthly guest services reports to management. Lead process improvement initiatives and foster team buy-in for new ideas. Monitor and update the portal with guest-reported issues. Ensure the internal portal accurately reflects all reservation details. Provide emergency support via the out-of-hours telephone line as required. Collaborate cross-functionally to ensure consistent service quality. Train and mentor team members to uphold service excellence standards. Maintain detailed records and documentation to support guest relations. What We're Looking For: Experience in guest services within the relocation or moving industry is essential. Proven leadership skills with a professional, solution-oriented mindset. Strong written and spoken English communication skills. Proficiency in MS Word, Excel, and service management systems. Ability to remain calm under pressure and effectively manage multiple priorities. Organised, detail-focused, and driven by a passion for guest satisfaction.
    $38k-52k yearly est. 1d ago
  • Customer care

    Technical Systems, Inc. 4.0company rating

    Remote job

    A Customer Service Representative (CSR) serves as the first point of contact between a company and its customers. Their responsibilities often include: Responding to customer inquiries (via phone, email, chat,) Solving problems or complaints (product issues, billing, shipping delays, etc.) Providing information about products, services, policies, or procedures Processing orders, returns, or refunds Recording and updating customer accounts Escalating complex issues to supervisors or specialist teams Key Skills Needed Communication Skills Clear speaking and writing Active listening Ability to explain things simply Patience and Empathy Stay calm with upset or confused customers Show understanding and care Problem-Solving Identify issues quickly Offer appropriate solutions Computer Literacy Familiarity with CRMs (Customer Relationship Management software) Typing and data entry Time Management Handle multiple customer interactions efficiently Where Do CSRs Work? Retail companies Banks and financial institutions Healthcare providers Call centers Technology companies E-commerce businesses Hospitality and travel industry Remote (work-from-home setups) Shifts may include evenings, weekends, or holidays, especially in 24/7 service industries. Qualifications Most positions require: A high school diploma (minimum) Good English or relevant language skills Previous customer service experience is often preferred, but many entry-level jobs provide training Career Growth Customer service can be a stepping stone to roles like: Team Lead / Supervisor Customer Service Manager Sales Representative Account Manager Operations Coordinator Training Specialist Average Pay (U.S. Estimates) Entry-level CSR: $25$30/hours Experienced CSR or specialized roles: $25$30/hours Remote positions may vary depending on location Preferred qualifications: Legally authorized to work in the United States 18 years or older
    $25-30 hourly 8d ago
  • Remote Diagnostic Support Manager

    GE Vernova

    Remote job

    SummarySenior Service manager & people leader of 2 service teams for customer support of power plant control contracts and projects. This can include technical support or a field service or other service request. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.Job Description Responsible for management of 2 field service teams in power plant controls support. Team 1 consists of managing a 5 person team of direct report resources responsible for ~150 contacts for Remote Diagnostics Support for the CSS business line. Team 2 consists of managing a 15 person team of dotted-line resources responsible for Rapid Outage Response in support of Active Power Plant outages for the CSS business line. Perform as service manager and effective People Leader for team yearly performance targets, key metrics, standards, and team procedures. Ability to manage resource schedules for both direct reports & dotted-line resources in a matrixed environment. Own the resolution of contracted technical customer issues. Level 1,2,3 Technical Support - Resolves contracted Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets. Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy. In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area. Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions. A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members Required Qualifications Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 10 years of experience in Job Family Group(s)/Function(s)). Minimum 5 Years Power Plant Field Services experience in Power Plant Control Systems This role requires advanced experience in the Services & Technical Support for Power Plant Control Systems. Desired Characteristics Lean experience in services Strong oral and written communication skills. Demonstrated ability to analyze and resolve complex problems. Ability to document, plan, market, and execute programs. Established project management skills Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position Application Deadline: January 31, 2026For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on January 15, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
    $119.6k-199.4k yearly Auto-Apply 5d ago
  • Construction Support Manager

    Delve Underground

    Remote job

    Delve Underground is a leader in underground and heavy civil engineering serving the transportation, water, wastewater, and energy industries. Specializing in tunnel design, we provide practical solutions to the most challenging underground problems. We offer comprehensive design, construction management, and construction claims services, with expertise extending across a wide range of engineering disciplines, including civil, structural, and geotechnical engineering. Our primary focus is to make a significant impact on the advancement of infrastructure projects, which in turn shape and enhance the communities we serve. Founded in 1954, as Jacobs Associates, Delve Underground is an employee-owned firm with 25 offices and 350 team members throughout the United States, Canada, Australia, and New Zealand. We want our employees to make a career doing what they love to do. We encourage an entrepreneurial spirit and help our team members forge their own path within the company. We support their efforts to stay on the cutting edge of technology while fostering a great work-life balance. In addition to working hard, we also have fun. We socialize and celebrate achievements at summer picnics, holiday parties, and company outings. Benefits: Full Benefits Program consisting of Medical, Dental, Vision, Life, Disability, FSA or HSA, EAP, 401(k), ESOP, and company stock ownership program, 9 Paid Holidays, generous paid-time-off program, Work from home flexibility, and Health & Wellness Reimbursement Pay Rate: $126,936 - $175,701 Construction Support Manager Delve Underground is looking for an Construction Support Manager to assist with Emergency Sewer Repair (ESR) and Sewer Rehabilitation projects in the Los Angeles area. These projects would be related to wastewater conveyance systems, which include sewers and pumping plants. The Construction Support Manager is expected to manage the cost, budget, and schedule of their projects; review and respond to RFI's and submittals; negotiate costs with contractors; prepare design documents; and attend site visits to resolve field issues. This position has an in-office expectation of 2-days per week (minimum), as well as making periodic site visits within the City of Los Angeles. This is a full-time position, and the right candidate will be a leader in construction management for major underground projects, particularly water, sanitary sewer, and storm sewer installation and rehabilitation. We are looking for a candidate with a demonstrated ability to direct and lead project teams, a high degree of foresight and mature judgment in anticipating and solving problems, and a consistent track record of delivering projects on time and budget. Responsibilities: * Act as project owner's representative in managing construction contractors, including acting as the primary point of contract with contractors, and performing contract administration duties such as payments, change orders, time extensions, claims, and certificates of completion. Provide/oversee progress reporting to owner's organization. * Manage a construction management team, consisting of resident engineers, office/field engineers, cost controller, document controller, inspectors, and administrative support. * Lead discussions, meetings, and workshops. * Plan, create and oversee deliverables such as schedules, specifications, and budget reports. * Lead technical and management QA/QC reviews per client requirements and/or company policy. * Lead risk management efforts. * Manage projects with construction budgets up to $500 Million. * Develop business development strategies resulting in opportunities with new and existing clients. * Promote and represent the Company in industry forums. * Provide input to company strategic initiatives and objectives. * Promote and contribute to the Delve Underground Construction Management Group growth and development outlined in the company's Strategic Plans. Qualifications: * 10+ years heavy civil industry experience: engineering, construction or construction management, including specialized experience in the construction management of complex underground infrastructure projects. * Experience with Sewer Rehabilitation strongly preferred. * Holds technologist or engineering professional registration/certification. * General experience with environmental and reclamation construction work. * Must have the ability to professionally speak and write in English. * Must have the ability to travel to project sites. ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this position, please fill out our application so that we can review your information. We look forward to meeting you! Delve Underground is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to race, color, religion, sex, national origin, disability or protected veteran status. Compensation reflects the cost of labor across our US geographic markets. Pay is based on several factors including market location, experience, knowledge, and skills. No recruiters, please.
    $126.9k-175.7k yearly 58d ago
  • Enablement Manager, Support

    Zenleads 4.0company rating

    Remote job

    Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. Role Overview Apollo is expanding rapidly, and our global service teams need a leader who knows how to build capability, confidence, and performance at scale. The GTM Service Enablement Manager leads the team responsible for new hire training, everboarding, and ongoing coaching for Support, Onboarding, and Care. This role focuses on developing the humans who deliver training and creating the systems that ensure every employee, in every site, is prepared to deliver a Best in Class customer experience. You do not need a long background in enablement. You DO need strong leadership instincts, coaching skills, operational savvy, and a willingness to learn the enablement discipline quickly. Travel is a meaningful part of the work, including Mexico, the Philippines, and other locations as needed. Being present in-person with frontline trainers, leaders, and new hires is essential to elevating performance and consistency across sites. What You Will Lead and Build Training Program Leadership Own the full lifecycle of enablement for service teams, including onboarding, everboarding, coaching programs, and certification paths. Ensure learning experiences are structured, effective, and tied to clear performance outcomes. Enablement Team Development Coach Enablement Leads in facilitation, content delivery, and behavioral coaching techniques. Build structured development plans and elevate the team into high-performing training professionals who can support global scale. Global Training Delivery and Field Coaching Lead in-person workshops, observe training sessions, run (T2T) teach the trainer programs, and support new hire cycles on-site. Use field observations to identify gaps and convert them into actionable improvements. Cross-Functional Partnership Collaborate with Support, CX, Product Enablement, HR, Workforce Management, and regional site leaders. Align training programs with operational needs, product updates, and business priorities. Operational Excellence Build the systems, processes, and measurement frameworks that make enablement scalable and repeatable across regions. Establish readiness metrics, certification structures, and consistent reporting on enablement effectiveness. What Success Looks Like Reduced ramp time and improved readiness scores across global service teams A high-performing enablement team with clear competency growth A standardized, repeatable onboarding program used across all sites Strong cross-functional alignment on training needs and impact Reliable execution of in-person enablement cycles and global events Visible improvements in service quality attributable to training and coaching Required Experience 4-7 years in leadership, training, enablement, service operations, or people development roles Experience developing individuals and teams through coaching and structured feedback Strong facilitation and communication skills Experience building processes and systems in fast-moving environments Comfortable traveling globally 10-12 weeks per year Preferred Experience Exposure to customer service, customer experience, or support environments Familiarity with adult learning principles or instructional design Experience working across multiple countries and cultures The listed Pay Range reflects total compensation range, except for sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commission/sales bonus targets and annual base salary for the role. This pay range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits. Annual Pay Range$110,000-$156,000 USDWe are AI Native Apollo.io is an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers-and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You'll Love Working at Apollo At Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core-we're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive-Apollo is the place for you. Learn more here!
    $110k-156k yearly Auto-Apply 5d ago
  • After Hours Support Manager

    Tribute Home Care

    Remote job

    Join the After Hours Team with Tribute Home Care and play an important role in setting a new standard in elder care. Make a difference - Find meaning - Lead - Collaborate - Grow Have a voice - Laugh - Love your team Tribute Home Care is looking for an After Hours Support Manager to work on Wednesday and Saturday nights from 5:00PM EST - 8:30AM EST. This is a great position for someone who is detail-oriented, customer-service focused, has strong problem-solving skills and is seeking meaningful, mission-driven work. About Tribute Tribute Home Care is a growing private home care company that offers people who need assistance in the home what they want above all else: consistently great caregivers and great service. We do this by hiring only those caregivers who can build real connections with their clients and by offering them the community of support and recognition they deserve. A day in the life In this role, you will warmly, promptly and professionally answer calls from Caregiver Associates, current clients and their representatives, potential clients inquiring about Tribute's service, and professionals calling about a client or potential client. You will calmly and professionally handle any inquiry or issue that arises, showcasing strong communication and problem-solving skills. Tribute is seeking candidates who are regularly available to work Wednesday and Saturday nights from 5:00 PM - 8:30 AM EST, with occasional flexibility to cover other overnight or weekend shifts. This overnight role offers pay for the full shift, including the quieter hours when you can typically rest or sleep. You'll need to be able to answer overnight calls as they come in, but most nights are calm, with activity picking up in the in the early morning hours between 5 AM EST - 8AM EST. What you need to be qualified for this position: Candidates for this role must live within commuting distance of Tribute's Framingham, MA office to attend occasional trainings and company events. At least 1 year of administrative experience in health care, elder care or human services A Bachelor's degree from an accredited college Prior experience in a remote working environment Strong problem-solving skills and the ability to multitask Unwavering, passionate commitment to the customer experience and service excellence Strong writing and verbal communication skills Proficiency with Microsoft Office Calm demeanor and patience Attention to detail and strong organizational skills Benefits of working at Tribute: Strong, mission-driven culture Fun, collaborative, and supportive team that you will love working with Opportunities for growth Autonomy and flexibility Paid time off Ability to work from home / remote as desired Equipment provided Are you ready to join the team? If you think this opportunity aligns with your interests, passions, and experience, the next step is to complete our application. You will be asked to provide your resume and answer a few job-specific questions. One question will ask you to share, in your own words, why you're excited about this role and why you'd thrive on the Tribute team. Our hiring team values hearing what motivated you to apply and how your background and experience would make you thrive at Tribute. Interested in learning more about working at Tribute? Hear from members of the team on our YouTube Channel: **************************************** Tribute Home Care is an equal opportunity employer and values diversity on all of our teams. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our company is a true meritocracy, and we invite you to come as you are.
    $88k-135k yearly est. 20d ago
  • Global Support Manager R59276

    Kinetic 4.7company rating

    Remote job

    Department NA Employment Type Permanent - Full Time Location North America Workplace type Fully remote Key Responsibilities Skills, Knowledge and Expertise Benefits About Kinetic Kinetic was founded in 1998 with one aim: to develop the most innovative software to help university accommodation and conferencing teams deliver the best student and customer experiences possible. Fast forward 25 years, and we are now the technology partner of choice to the worlds' leading universities and colleges. We are ranked #1 on the APUC framework, ITS1051 AP, for student accommodation management, conferencing and events management, hotel management and multifunctional management systems. We supply mission-critical software for over 350 customers, from Stanford University to Monash in Australia... Not to mention over 80% of universities in the UK. Since 2015, Kinetic has been part of the Volaris Group. Volaris help strengthen and grow vertical market software companies so, like Kinetic, they become leaders in their industry.
    $87k-138k yearly est. 2d ago
  • Vetspire Manager of Support

    Thrive Pet Healthcare

    Remote job

    at Thrive Pet Healthcare The Manager of Support is a senior leadership role within the Vetspire Technology Team, responsible for overseeing the Vetspire support function-a service that is critically important to our clients and essential to the success of the Vetspire platform.This role is tasked with developing and implementing the strategy, structure, protocols and reporting for a robust and scalable support function. The ideal candidate will lead the creation of a high-performing, responsive, and motivated team with clearly defined objectives and performance metrics. ESSENTIAL JOB FUNCTIONS Build / maintain a support team / practice that supports the Vetspire platform Day to day scheduling of support team to align with support requirements and volume. Extending support hours and adjusting schedules where applicable / required. Apply AI technologies to improve the support process Set and maintain Support KPI's and report (weekly) to ensure operational effectiveness / optimization and tracking Generating / creating support knowledgebase that supports team and can also be used to feed Ai Chat bot Formulate strategies to increase productivity and implement ways to improve support responsiveness and accuracy Assignment and monitoring of VIP clients tickets / issues and ensuring appropriate responsiveness and follow up. Team / resource management - including individual career plans , specific support training and team meeting to review past performance and discuss strategically future changes INNOVATION & STRATEGY Exploration of AI technologies and the application to the support vertical Explore new technologies and present findings. BUDGET/FINANCIAL P&L / CONTRACTUAL NEGOTIATIONS Assist with developing yearly budgets within the IT department - specific to support. Aid in the development of productivity measures and costing strategies. ESSENTIAL SKILLS 4 - 6 years' experience in a support management role servicing multiple clients Bachelor's degree or associated work experience within the Pet / Technology Industry Management experience of teams 8 + remotely located Technical skills associated to APIs would be considered a bonus A strong individual who can set goals and objectives , and continuously work / manage to those goals. A self-motivated team player Strong reporting / presentation skills.
    $71k-113k yearly est. Auto-Apply 60d+ ago
  • AI Agent Support Experience Manager

    Jobgether

    Remote job

    This position is posted by Jobgether on behalf of a partner company. We are currently looking for an AI Agent Support Experience Manager in the United States.This role is a unique leadership opportunity to shape and optimize the AI-driven customer support experience across chat and voice channels. You will lead a dedicated team focused on enhancing AI Agent interactions, driving customer satisfaction, and implementing data-driven improvements. Working cross-functionally with Operations, Engineering, and AI partners, you will own the end-to-end AI support experience, including conversation design, playbook management, and quality assurance. This position directly impacts customer satisfaction and operational efficiency, helping scale AI-first support across multiple platforms. You will combine strategic thinking, analytical rigor, and hands-on execution to create seamless customer journeys and influence AI system roadmaps. Success in this role will position the organization at the forefront of AI-powered customer support.Accountabilities Lead a team of content and quality specialists to deliver a high-quality AI Agent support experience. Strategize the evolution of AI Agent capabilities and multi-channel workflows. Analyze performance data to improve bot resolution rates, containment rates, and overall customer satisfaction. Partner with AI vendors to ensure accountability, influence roadmaps, and optimize AI system performance. Collaborate with cross-functional teams to refine conversational design, including voice UI principles, and manage seamless handoffs between AI systems and human agents. Implement and maintain playbooks, processes, and quality standards to ensure consistent customer experiences across channels. Requirements Bachelor's degree in Data Analytics, Communications, Marketing, Business, or a related field. 5-8 years of relevant experience in operations, consulting, or startups, including 3+ years in people leadership. Experience developing and optimizing AI chatbot and voice agent playbooks, including conversation flows, intents, and VUI design. Strong analytical skills with the ability to translate performance data into actionable insights. Exceptional written communication skills, focused on clear and effective customer messaging. Proficiency with CRM systems and data analytics tools (e.g., Excel, Looker, Google Analytics). Demonstrated ability to manage multi-channel AI deployments, including escalation protocols and cross-platform consistency. Bonus: Experience with AI support automation platforms (e.g., Ada, Poly, Decagon, Intercom, Drift), travel, fintech, or SaaS industries, communication frameworks, and project management skills. Benefits Competitive salary with equity options and comprehensive benefits starting from day one. Remote-first flexibility, allowing work from anywhere with flexible hours. Unlimited PTO, company-wide recharge days, and annual team offsites. Wellness budgets, personal development funds, and team-level learning resources. Family-friendly benefits, including generous parental leave and flexible return-to-work plans. Everyday perks such as weekly meal credits and travel discounts. Why Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
    $71k-113k yearly est. Auto-Apply 1d ago
  • Franchise Support Manager (100%Remote - Chicago Area Preferred)

    Win Home Inspection 4.0company rating

    Remote job

    Job Description for Client Success Manager (100% Remote - Chicago Area Preferred): 👉 Do you take pride in creating great experiences for others? We're hiring a Client Success Manager to help franchise owners thrive by building relationships, coordinating solutions, and collaborating across teams. About the Role We're looking for a Client Success Manager who enjoys variety, thrives in a collaborative environment, and takes pride in helping others succeed 🌟. In this role, you'll build trusted relationships with our franchise owners while also working closely with colleagues across marketing, training, and operations. Some days you'll be connecting with franchise owners, understanding their needs, and coordinating support. Other days you'll be reviewing a marketing initiative for relevance, helping organize a training session, or assisting with an operational rollout. You'll never be expected to know it all, you'll always have expert teammates to lean on, but over time, you'll grow your expertise so you can guide franchisees directly with confidence. This role is ideal for someone with excellent people skills, strong organizational instincts, and the ability to juggle multiple priorities while keeping a positive, solutions-oriented mindset. What You'll Do: Serve as a trusted point of contact for franchise owners, building strong relationships Champion and coordinate requests with internal marketing, training, and operations teams Provide responsive, empathetic support and follow-through on client needs Contribute to projects such as training programs, marketing reviews, and process improvements Deepen your knowledge of our systems and processes to provide more direct guidance over time What We're Looking For: Friendly and empathetic with strong people and communication skills Natural leader with a drive to grow professionally and personally Quick learner, organized, and persistent in getting things done 4+ years of experience collaborating with cross-functional teams (marketing, training, or operations) Why WIN 100% remote role (Chicago-area candidates preferred) Collaborative, inclusive culture built on respect and growth Health, dental, vision insurance + PTO + 401(k) match Career development and advancement opportunities A team that values working hard, having fun, and celebrating success together
    $71k-114k yearly est. Auto-Apply 60d+ ago
  • Construction & Field Support Manager

    Empower Brands 4.3company rating

    Remote job

    The Franchise Construction & Field Support Manager serves as the construction subject matter expert, coach, and mentor for Archadeck franchise owners. In this highly influential role, you'll work directly with franchisees - many from non-construction backgrounds - to train, guide, and support them through every aspect of building a successful outdoor living business. Approximately 70% of your time will focus on launching and ramping up new franchisees, helping them master the Archadeck construction process, hire and manage crews, and deliver projects that exceed homeowner expectations. 20% will focus on supporting established offices to improve production efficiency, profitability, and customer satisfaction. The remaining 10% of time will be spent training new franchisees, prior to launch of their business, in Archadeck construction standards and methods in a classroom environment. Your mission: ensure every Archadeck location builds beautifully, safely, and profitably - while maintaining the quality and professionalism that define our brand. Who We're Looking For: You're a builder and a teacher. You have deep experience in carpentry, residential construction, and project management, but you also love to coach, simplify, and empower others. You're confident leading both classroom and on-site training. You understand how to hire, manage, and motivate subcontractor crews. And above all, you're passionate about helping small business owners grow and succeed. Qualifications: 5+ years of experience in residential construction, framing, carpentry, hardscapes (pavers or concrete), masonry, roofing or general residential remodeling Skilled and experienced in managing multiple crews and subcontractors Experienced in job costing, scheduling, and quality assurance Strong communicator and coach - able to train new business owners in both group and field settings Comfortable balancing construction, operations, and relationship management Familiar with permitting, inspections, and residential building codes Travel-ready (up to 30%) Key Area of Responsibilities: Construction & Production Management Expert - Ensure franchise partners follow Archadeck's construction standards, processes, and best practices from project planning through completion. Support Franchise Business Consultants (FBCs) in guiding franchisees through design consultations and proprietary pricing software. Coach franchisees on planning, estimating, and executing outdoor living projects -including how to find, hire, train, and manage subcontractor carpenter crews. Training & Development Deliver engaging training to franchise owners on construction standards, production management systems, estimating tools, and product knowledge. Continually refine training content and methodologies to improve operational efficiency and construction quality. Serve as an ongoing resource for franchisees needing project support, troubleshooting, or guidance. Production Program Development Act as the internal owner for Archadeck's production management tools, software, and workflows. Partner with IT, Operations, and Design teams to ensure software and systems work seamlessly for franchisees. Coaching for Growth Conduct one-on-one coaching sessions with franchise owners. Analyze business and production metrics to identify opportunities for improvement. Provide actionable strategies for achieving KPIs in marketing, sales, scheduling, customer satisfaction, and project margin. Facilitate ongoing communication and accountability through coaching calls and periodic field visits Performance Monitoring & Reporting: Track and analyze franchise performance metrics, reporting trends and results to brand leadership. Communicate progress, risks, and opportunities to the Franchise Operations leadership team. Key Competencies: Construction Mastery: Skilled in outdoor living construction, building codes, and job-site operations. Mentorship Mindset: Patient, encouraging, and skilled at transferring knowledge to non-technical learners. Operational Discipline: Strong understanding of estimating, scheduling, and process optimization and skilled at bringing clarity and order to complex, fast-moving construction environments." Communication Excellence: Comfortable presenting in classroom, virtual, and field environments. Collaborative Leadership: Works seamlessly with internal teams and franchise owners to achieve shared goals. Why Join Archadeck Be part of America's premier outdoor living brand with decades of industry leadership. Help shape the success of entrepreneurs launching their own construction businesses. Make a real impact - every day you'll see the results of your coaching in the form of beautiful backyards and thriving local businesses. Competitive compensation, benefits, and opportunities for growth within Empower Brands. About Archadeck Outdoor Living: Archadeck Outdoor Living, part of Empower Brands, is the nation's leading designer and builder of custom outdoor living spaces - including decks, porches, patios, fire features and shade structures. With over 70 independently owned locations across North America, we bring design, craftsmanship, and professionalism to every backyard project. We're growing fast - and we're looking for a Construction Field Support Manager who is passionate about residential construction and about helping others succeed. This is a unique opportunity to blend your field expertise with mentoring and operational coaching to help new and existing franchise owners thrive. WHO WE ARE: Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's new website at EmpowerFranchising.com. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-remote
    $57k-91k yearly est. Auto-Apply 8d ago
  • Manager, NGP VAN Support

    Everyaction 4.1company rating

    Remote job

    US Salary Range: $80,769.23 - $105,000 About Us NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more- including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations. About the Role We are seeking a forward-thinking, strategic, and hands-manager to help lead our NGP VAN Support team. This individual will balance operational leadership with subject matter expertise, contributing to both the day-to-day management of cases and the long-term success of the department. The Manager, NGP VAN Support plays a crucial role in client support, team development, and cross-functional collaboration. Key Responsibilities Casework: Engage directly with client cases, including both new and escalated issues, ensuring timely and accurate resolution. Team Management: Successfully manage Team Leads and Client Support Specialists, providing direction, coaching, and accountability. Set clear goals and hold staff responsible for performance and service excellence. Provide feedback to direct reports weekly and assist them in steps to achieving their long-term goals. Escalation Handling: Act as the point of escalation for Team Leads and Client Support Specialists, owning the resolution of complex client issues and ensuring appropriate follow-through. Track escalated issues across cross-functional commitments and timelines to resolution. Queue & Capacity Management: Take ownership of queue management, documentation, and help implement team processes for case handling and phone service. Onboarding/Training: Collaborate with NGP VAN Support Leadership on training plans for new hires. Work with Training and Education team to identify gaps in documentation and suggest improvements to resolve frequent issues. Leadership & Advocacy: Take initiative to advocate for resources and attention when needed. Exhibit a collaborative and leadership-driven approach to problem-solving and team development. Qualifications: Proven experience (2+ years) in a management role within client services or a related field Deep expertise in Political Fundraising and/or Campaign Finance Compliance (or a demonstrated ability to learn and lead within new domains) Strong leadership, conflict resolution, and negotiation skills Demonstrated ability to manage complex processes and resolve operational issues Excellent communication and interpersonal skills Ability to think strategically while executing on the details At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. ____________________________________________________________________________________ Our Culture At NGP VAN, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here. Compensation & Benefits We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here. Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of NGP VAN's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. ____________________________________________________________________________________ Equal Opportunity & Accommodations At NGP VAN, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request.
    $80.8k-105k yearly Auto-Apply 7d ago
  • Specialty Support Manager

    The Aspen Group 4.0company rating

    Remote job

    The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as a Specialty Support Manager. Specialty Support Manager will provide all in person or remote support to new Oral Surgeons & Endodontist joining our organization. Help train and prepare the Field Teams for their new Specialists. Provide ongoing support to Specialists and Field Teams alike regarding building successful Specialty schedules. Essential Responsibilities: - Prepare teams prior to Specialist start date. - Coordinate Specialty Onboarding with key departments and team members: Specialist, PSC & Field. Deliver and receipt of equipment, instruments, meds, and supplies in Workday. - Acclimate Specialist to offices and our business Travel with them their first week. - Transitioning them to their designated Specialist Field Manager. - Work with Specialist's Dental Assistants on ordering in Workday, moving equipment and acclimate them to their traveling role. - While in the markets train Directors, RM and OM on scheduling and support of their Specialist. - Work with the Doctors on Specialty utilization and value Specialty brings. - Coach Directors, Regional Managers, OM, and Doctors: Commit and build Specialty schedules Review and maintaining schedules Overall provider efficiency Requirements/Qualifications: • Education Level: Associate degree or equivalent is required. • Job Related/Industry Experience: 1-3 years • General business knowledge: Understanding of field operations. • Strong communication skills: Verbal and written. • Strong Clinical background is a Must. Oral Surgery and Endodontic procedures is preferred. • Previous Dental/Specialty assistant experience is required. • Time in territory with TAM team, Specialty Credentialing, Purchasing, Insurance Operation, Implant Support and Onboarding Manager to understand the Specialty onboarding process and flow. • Ability to use Microsoft Office applications (Word, Excel, PowerPoint, etc.) and company operational systems. • Ability to run Excel macros and basic formula/function skills. • Physical Requirements: Driving, flying, Sitting, standing, talking, lifting light equipment, and updating information in the computer system. • Ability to conduct up to 90% of domestic travel. Base Pay Range: $65,000-70,000 annually with a quarterly incentive bonus (Actual pay may vary based on experience, performance, and qualifications.) A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match. If you are an applicant residing in California, please view our privacy policy here: ********************************************************************************* View CA Privacy Policy
    $65k-70k yearly Auto-Apply 6d ago
  • Work From Home - Client Support Manager

    Ao Garcia Agency

    Remote job

    Are you ready to break free from the confines of the traditional 9-5 and unleash your full potential as a leader? Look no further! We're seeking driven individuals who are passionate about helping others and aspiring to reach top-level leadership positions. Why Join Us?1. Work from Home: Enjoy the freedom and flexibility of working remotely, allowing you to create your ideal workspace and balance your professional and personal life with ease.2. Help People: Make a meaningful impact by providing valuable solutions to our customers while leading and motivating your team to success.3. Mentorship for Top-Level Leadership: Receive personalized mentorship from seasoned executives who are committed to helping you develop the skills and mindset needed to excel in top-level leadership roles.4. Flex Schedule: Design your own work schedule to fit your lifestyle and maximize productivity, giving you the autonomy to manage your time effectively.5. Embrace Your Potential: Join a team that recognizes your ambition and supports your growth journey, empowering you to realize your full potential beyond the limitations of a traditional 9-5 job. Qualifications:• Proven track record in sales leadership or a strong desire to transition into a leadership role.• Excellent communication and negotiation skills.• Self-motivated with a drive to succeed and exceed goals.• Ability to thrive in a remote work environment and collaborate effectively with team members. If you're ready to elevate your career and embrace a new way of working that aligns with your ambitions, apply now! Take the leap towards a fulfilling career where you can lead, inspire, and make a difference from the comfort of your home. Don't settle for the ordinary. Join us and become a part of a dynamic team where you can unleash your potential and redefine what success means to you. Apply today and embark on a journey towards becoming a top-level sales leader! *All interviews will be conducted via Zoom video conferencing
    $63k-110k yearly est. Auto-Apply 10d ago
  • Staff Customer Engagement Manager

    Alation 4.5company rating

    Remote job

    Alation is pioneering the next era of data intelligence - powered by AI agents and trusted data. Organizations around the world rely on Alation to drive self-service analytics, cloud transformation, data governance, and AI innovation. Our technology helps enterprises connect people and data to make faster, smarter, and more confident decisions. With more than $340M in funding - valued at over $1.7 billion and more than 650 customers, including 40% of the Fortune 100. As data becomes the foundation of every business, Alation is leading the way in helping organizations unlock their full potential. By bringing intelligence, automation, and trust to every interaction, we empower customers to scale data-driven innovation with confidence and speed. Joining Alation means being part of a winning team shaping the future of AI-powered data intelligence. We move fast, think big, and deliver results together. Job Description: Alation is seeking a seasoned Staff Customer Engagement Manager to lead strategic data intelligence initiatives for enterprise customers. This role centers on enabling clients to maximize business value from Alation's data intelligence platform through expert program leadership, executive engagement, and long-term partnership development. The ideal candidate is a trusted advisor with 8+ years of experience in data-centric consulting, solution engineering, or program management, and brings a strong understanding of data governance, analytics, and SaaS adoption practices. They will manage a portfolio of enterprise accounts, guide multi-phase implementation programs, and serve as a spokesperson for customer success internally. This is a high-impact role within a high-growth, mission-driven organization that values collaboration, long-term thinking, and customer impact. It's best suited for a strategic, data-literate professional eager to shape the future of data culture and AI readiness. What You'll Do: Successfully lead multiple concurrent large-scale, high-complexity projects/programs, both internal and external, inclusive of change management, communication plans, executive engagement, value realization/ROI calculation, use case development, user onboarding, line of business rollout, and training workshops. Act as an Alation product expert, guiding customers on product best practices, advising on application functionality and helping to troubleshoot technical issues. Manage an individual Book of Business (BOB); taking accountability over the success of your named accounts and ensuring renewal of expert services. Demonstrable expertise in solving strategic customer business challenges. Spokesperson for the customer internally. Actively participate in Sales activities, helping with positioning Professional Services to existing customers/prospects. Upon being a fully ramped Customer Engagement Manager, you will obtain these core competencies. Top 4 Expectations of Fully-Ramped Customer Engagement Managers 1. Alation Platform Capabilities (Product Knowledge) An expert in the Alation Platform and in Alation's best practices, design, and scalable value. Communicate complex concepts to non-technical stakeholders. 2. Data Program Management (Domain Expertise) Awareness of: Database systems/BI platforms/Agentic platforms. Understanding of: How organizations use data; How data moves within an organization; How data is appropriately governed; How data teams operate. 3. Team Methodology & Best Practices (Program Management) Consulting Skills: Help customers avoid risks and work closely with senior leaders to ensure success. Project Leadership: Keep multiple projects on track by managing time, priorities, and customer expectations. Team Collaboration: Improve strategies and processes to deliver ongoing value, create helpful materials, and support team members working with customers. 4. Business Value & Sales Capabilities (Customer Success) Driving business value realization for customers. Calculating/defensibly showing value of Alation's solutions. Coaching customers on how to position Alation internally. What You Need: Bachelor's degree or equivalent experience with 8+ years in roles like Solution Engineering, Program Management, or Consulting. Strong background in data management practices and technical knowhow. Proven problem-solver with knowledge of data disciplines (e.g., ETL, Data Quality, BI, Data Science). Skilled in portfolio management, risk mitigation, and stakeholder engagement, including senior executives. Experienced in software (SaaS) adoption programs and process improvement. Able to manage multiple projects and travel up to 10%. Bonus Skills: Project Management/Scrum certifications (CAPM, PMP, Six Sigma, etc). Familiarity with software development, integration, SQL, Python, and APIs. DCAM Certification or similar. Experience working with automation and efficiency tools like ChatGPT, Gemini, etc. Fluency in multiple languages. #LI-KS1 #LI-Remote Compensation Pay Range: $112,750.00 - $152,212.00 Salary Information The base salary range is specific to the United States. The salary of the final candidate selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, work location, specialty and training. If the final candidate has a different level of experience, the base salary target range may be lower or higher than what is published. Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.
    $112.8k-152.2k yearly Auto-Apply 33d ago
  • Customer Growth Manager

    Marcoculture

    Remote job

    At Marco, we're transforming how our IT Services unlock growth inside existing customers. The Growth team is our engine for smart growth - mining data, insights, and trends to spot what customers need next, before they even know it. As the Customer Growth Manager, you'll collaborate with a cross-functional team that turns Marco service delivery data, customer success signals, digital tools & portal data, and vCIO/vCISO insights into actionable go-to-market plays that expand wallet share, drive adoption, and accelerate Net Revenue Retention. This isn't traditional sales enablement. It's cutting-edge, predictive, strategic, and creative - building a bridge between the data that lives in our systems and the opportunities that live in our customers' businesses. WHAT YOU'LL DO: Own the revenue expansion engine - define the strategy, frameworks, and cadence for identifying, validating, and activating upsell and cross-sell opportunities. Synthesize inputs from our incredible Insights Portal, cutting-edge tool stack, Customer Success, Service Delivery, and Consulting teams into a unified opportunity pipeline. Lead GTM plays - turn insights into repeatable offers, campaigns, and vertical plays (e.g., “Credit Union Cyber Resilience” or “Healthcare Compliance Bundle powered by ACE”). Partner with Sales & Marketing to translate insights into customer-ready narratives and campaigns. Build intelligence dashboards that track attach rate, NRR, and expansion velocity across verticals and solutions. Run the “Growth Council” - a monthly cross-functional session aligning CS, Service Delivery, Consulting, and Sales around top expansion priorities. Champion customer advocacy - ensuring that every upsell or cross-sell is rooted in solving a real, verified business problem. WHAT YOU'LL BRING: 7-10 years in Managed Services, SaaS, or Technology Services with experience in Revenue Operations, Product Marketing, or Customer Success Strategy. Experience leading cross-functional initiatives and aligning stakeholders.· Familiarity with PSA/RMM tools (ConnectWise), delivery support & insight tools (Scalepad, etc) and CRM platforms. Ability to connect business strategy with data - seeing patterns others miss. Excellent communicator - equally comfortable in a C-suite strategy session or a hands-on data review. A growth mindset, curiosity, and a “builder” mentality. WHY THIS ROLE MATTERS: You'll work at the intersection of data, strategy, and storytelling - building a new function that helps customers grow, strengthens our value, and adds to Marco's growth. Your success will be measured in expansion wins, vertical insights, and the strategic plays you bring to life! Pay Range: $79,212 - $122,779 annually + 20% incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************
    $79.2k-122.8k yearly 3d ago
  • Work From Home - Client Support Manager

    Global Elite Group 4.3company rating

    Remote job

    Are you ready to break free from the confines of the traditional 9-5 and unleash your full potential as a leader? Look no further! We're seeking driven individuals who are passionate about helping others and aspiring to reach top-level leadership positions. Why Join Us?1. Work from Home: Enjoy the freedom and flexibility of working remotely, allowing you to create your ideal workspace and balance your professional and personal life with ease.2. Help People: Make a meaningful impact by providing valuable solutions to our customers while leading and motivating your team to success.3. Mentorship for Top-Level Leadership: Receive personalized mentorship from seasoned executives who are committed to helping you develop the skills and mindset needed to excel in top-level leadership roles.4. Flex Schedule: Design your own work schedule to fit your lifestyle and maximize productivity, giving you the autonomy to manage your time effectively.5. Embrace Your Potential: Join a team that recognizes your ambition and supports your growth journey, empowering you to realize your full potential beyond the limitations of a traditional 9-5 job. Qualifications:• Proven track record in sales leadership or a strong desire to transition into a leadership role.• Excellent communication and negotiation skills.• Self-motivated with a drive to succeed and exceed goals.• Ability to thrive in a remote work environment and collaborate effectively with team members. If you're ready to elevate your career and embrace a new way of working that aligns with your ambitions, apply now! Take the leap towards a fulfilling career where you can lead, inspire, and make a difference from the comfort of your home. Don't settle for the ordinary. Join us and become a part of a dynamic team where you can unleash your potential and redefine what success means to you. Apply today and embark on a journey towards becoming a top-level sales leader! *All interviews will be conducted via Zoom video conferencing
    $38k-53k yearly est. Auto-Apply 4d ago

Learn more about support manager jobs