How To Become A Support Representative: What It Is and Career Path

What is a support representative and how to become one

Updated January 8, 2025

4 min read

A support representative provides assistance to customers with questions or concerns regarding a product or service. These representatives offer technical support, troubleshooting, and provide remote and in-person solutions for customers. Support representatives use various channels to communicate with customers, including phone, email, instant messaging, and social media. These employees must be able to exercise top-notch communication, patience, and empathy. Support representatives work in a wide variety of industries.

ScoreSupport RepresentativeUS Average

Salary

2.6

Avg. Salary $33,372

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.7

Race

American Indian and Alaska Native 0.72%

Asian 7.03%

Black or African American 11.48%

Hispanic or Latino 19.61%

Unknown 5.37%

White 55.78%

Gender

female 55.58%

male 44.42%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

What are the pros and cons of being a support representative?

Pros

Ability to work remotely and possibility for flexible scheduling
Potential for career advancement within the field
Opportunity to learn about various industries and technologies
Exposure to different software and tools
Opportunity for competitive pay, benefits, and job stability

Cons

Stress from dealing with angry or upset customers
Can involve long hours or shift work, including evenings and weekends
Can be repetitive and monotonous at times
Can lead to burnout if not managed properly
Limited opportunities for creativity or innovation in problem-solving

Key steps to become a support representative

Explore support representative education requirements

Most common support representative degrees

Bachelor's

51.6 %

Associate

22.1 %

High School Diploma

13.9 %

Start to develop specific support representative skills

Skills	Percentages
Patients	10.30%
Customer Service	8.29%
Troubleshoot	7.65%
Data Entry	7.64%
Technical Support	7.30%

Complete relevant support representative training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New support representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a support representative based on U.S. Bureau of Labor Statistics data and data from real support representative resumes.

Research support representative duties and responsibilities

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.

Prepare your support representative resume

When your background is strong enough, you can start writing your support representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a support representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable support representative resume templates

Build a professional support representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your support representative resume.