Working as a Support Representative

There is more than meets the eye when it comes to being a support representative. For example, did you know that they make an average of $21.5 an hour? That's $44,727 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Support Representative Do

There are certain skills that many support representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and computer skills.

When it comes to the most important skills required to be a support representative, we found that a lot of resumes listed 12.7% of support representatives included customer service, while 10.6% of resumes included communication, and 9.5% of resumes included procedures. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the support representative job title. But what industry to start with? Most support representatives actually find jobs in the health care and technology industries.

How To Become a Support Representative

If you're interested in becoming a support representative, one of the first things to consider is how much education you need. We've determined that 40.0% of support representatives have a bachelor's degree. In terms of higher education levels, we found that 8.0% of support representatives have master's degrees. Even though some support representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a support representative. When we researched the most common majors for a support representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on support representative resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a support representative. In fact, many support representative jobs require experience in a role such as customer service representative. Meanwhile, many support representatives also have previous career experience in roles such as cashier or administrative assistant.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

Average Salary$44,727
Job Growth Rate-2%

Support Representative Jobs

Support Representative Career Paths

Top Careers Before Support Representative
Cashier8.9 %
Show More
Top Careers After Support Representative
Show More

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Support Representative

Support Representatives in America make an average salary of $44,727 per year or $22 per hour. The top 10 percent makes over $69,000 per year, while the bottom 10 percent under $28,000 per year.
Average Salary
$44,727

Best Paying Cities

City
Average Salary

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Rental Support Representative
Rental Support Representative
Hirelevel
Hirelevel
07/31/2020
07/31/2020
$25,04407/31/2020
$25,044
Office Support Representative
Office Support Representative
Randstad
Randstad
07/27/2020
07/27/2020
$33,39207/27/2020
$33,392
Vendor Support Representative
Vendor Support Representative
Randstad
Randstad
07/27/2020
07/27/2020
$31,30507/27/2020
$31,305
Human Svcs Prog REP 2-Housing Support Policy & Training Professional
Human Svcs Prog REP 2-Housing Support Policy & Training Professional
State of Minnesota
State of Minnesota
07/24/2020
07/24/2020
$57,54507/24/2020
$57,545
Claims Support Representatives
Claims Support Representatives
Robert Half
Robert Half
07/18/2020
07/18/2020
$25,04407/18/2020
$25,044
See More Recent Salaries

Calculate your salary

Use Zippia's Salary Calculator to see how your pay matches up.

Support Representative Demographics

Gender

Female

53.6 %

Male

40.9 %

Unknown

5.4 %
Ethnicity

White

61.8 %

Hispanic or Latino

16.2 %

Black or African American

11.7 %
Show More
Foreign Languages Spoken

Spanish

67.7 %

French

7.1 %

Portuguese

3.7 %
Show More

Support Representative Education

Schools

Strayer University

11.6 %

Kaplan University

7.2 %

Brigham Young University

6.4 %

Remington College

5.9 %
Show More
Majors

Business

28.8 %

Health Care Administration

6.8 %

Computer Science

5.6 %

Criminal Justice

5.4 %
Show More
Degrees

Bachelors

40.0 %

High School Diploma

19.7 %

Associate

19.1 %

Masters

8.0 %
Show More

Entry Level Jobs For Becoming A Support Representative

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Support Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 12.7% of support representatives listed customer service on their resume, but soft skills such as speaking skills and writing skills are important as well.

Best States For a Support Representative

Some places are better than others when it comes to starting a career as a support representative. The best states for people in this position are Massachusetts, New Hampshire, Rhode Island, and Connecticut. Support representatives make the most in Massachusetts with an average salary of $62,582. Whereas in New Hampshire and Rhode Island, they would average $58,522 and $58,119, respectively. While support representatives would only make an average of $57,502 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New Hampshire

Total Support Representative Jobs:
241
Highest 10% Earn:
$118,000
Location Quotient:
1.21
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Maine

Total Support Representative Jobs:
187
Highest 10% Earn:
$112,000
Location Quotient:
1.48
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Rhode Island

Total Support Representative Jobs:
128
Highest 10% Earn:
$115,000
Location Quotient:
1.13
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
View Full List

Support Representative Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a support representative. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless support representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Support Representative Resume

At Zippia, we went through countless support representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

How Do Support Representative Rate Their Jobs?

Zippia Official Logo

4.0

Customers love you . Management hates you.April 2019

4.0

Zippia Official LogoCustomers love you . Management hates you.April 2019

What do you like the most about working as Support Representative?

I enjoyed the satisfaction of assisting customers and solving problems Show More

What do you NOT like?

Management doesn't appreciate the role I play in revenue generation and retention. Show More

Working as a Support Representative? Share your experience anonymously.
Rate
Do you work as a Support Representative?
Rate how you like work as Support Representative. It's anonymous and will only take a minute.
Rate

Top Support Representative Employers

1. IBM
4.7
Avg. Salary: 
$84,673
Support Representatives Hired: 
260+
2. Uber Technologies
4.8
Avg. Salary: 
$56,833
Support Representatives Hired: 
169+
3. AT&T
4.7
Avg. Salary: 
$61,738
Support Representatives Hired: 
140+
4. Intuit
4.9
Avg. Salary: 
$108,244
Support Representatives Hired: 
117+
5. Resource America
4.0
Avg. Salary: 
$62,512
Support Representatives Hired: 
113+
6. Comcast
4.7
Avg. Salary: 
$49,284
Support Representatives Hired: 
111+

Support Representative Videos

Recently Added Support Representative Jobs

Updated October 2, 2020