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Become A Support Representative

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Working As A Support Representative

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Support Representative Do At Thermo Fisher Scientific

* Adhere to Thermo Fisher Scientific protocols, consistencies and procedures.
* Ensure that Thermo Fisher’s customer satisfaction objectives are met or exceeded.
* Provide world-class level of customer service to existing and new customer base.
* Interface closely with sales, service, and management to ensure customer satisfaction is maximized
* Effectively communicates and exchanges information among team members.
* Manage orders from multiple sources (fax, phone, EDI, and web).
* Validate orders for compliance and accuracy.
* Work with channel partner or direct customer to
* correct order discrepancies.
* Follow up and resolve all open orders assigned.
* Enter orders into Thermo Fisher system.
* Assist customers requesting equipment service repair as received through incoming telephone calls
* and email.
* Validate product warranty/contract/billable status.
* Verify customer account information to assure proper billing and worksite; if incorrect, obtain
* required changes and communicates to Service Database Representative for installation
* move/correction.
* Responsible for obtaining purchase order for billable service.
* Ensure service orders are dispatched to trained FSE or ISO in accordance to Field Service FSE
* skillset Matrix and Region

What Does A Support Representative Do At Henry Schein, Inc.

* Audits orders, resolves product issues, enters serial numbers of products into the AS400 system.
* Checks invoice in AS400 system for special instructions regarding orders or products.
* Participates in special projects and performs other duties as required.
* In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
* Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
* Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments

What Does A Support Representative Do At Cambridge Investment Research

* Answer incoming customer requests for information and resolution of issues at the point of contact.
* Work and cooperate within the team to provide “World Class” service to each caller including being available to answer inbound calls during regular business hours and assigned shifts.
* Develop a high knowledge level of two areas of expertise as directed/assigned by Management and an overall knowledge of Cambridge Investment Research policies and procedures, as well as Industry related rules and regulations.
* Cross-train and assist other team members as necessary.
* Special projects as assigned or directed by CSI Management or Team Leader.
* Timely communication with other departments to resolve customer issues as they relate to those areas of responsibility.
* Answers, trouble shoots & problem solves incoming telephone, voicemail and email requests for assistance from the company’s existing Registered Representatives, new representatives, recruits & staff in a professional, courteous, timely & efficient manner.
* Accurately log each call received in a timely manner and then, when appropriate, open accurate and timely electronic inquires (service tickets).
* Act as a resource for Representatives & clients by answering service related questions.
* Communicates internal policies and procedures, as well as external policies & procedures to representatives and informs management of potential violations in a timely manner.
* Adhere to all Service Level Standards set by the team

What Does A Support Representative Do At Jacobs

* Work scope may include any/all of the following duties:
* Coordinate with base Small Computers and Communications support agencies to ensure PEX is installed and operating correctly
* Assist military personnel with the installation of PEX servers and clients, including non-scheduled updates and/or patches to applicable servers and clients
* Oversee PEX implementation, upgrades, and disposition; ensure local hardware is compatible with PEX software
* Manage PEX security permission levels, user list, and access levels
* Provide initial, continuity, or refresher training to local users on-site in the operations of PEX features and upgrades
* Troubleshoot PEX software problems found by the user at the unit or squadron to provide problem identification, resolution and tracking to include logging the problem, duplicating through testing and analyzing until a resolution is found
* Maintain control and cognizance over USG unclassified/classified data.
* This list is not intended to be all-inclusive and may be expanded to include other duties and responsibilities._

What Does A Support Representative Do At Cass Information Systems, Inc.

* Will assist the Business Systems Analysts or Implementation Team with implementation tasks that may include but are not limited to:
* completing new account start up sheets
* loading data into validation tables from specification documents – extracting data and understanding each customer’s unique pricing, currency, payment cycle and distribution data
* creating spreadsheets for systematic loading of validation files
* reviewing validation/system files for accuracy ensuring customer funding is correct
* entering invoices into test system for test report creation
* Printing/sorting/prepping invoices for invoice reviews and system testing.
* Will participate in weekly internal Project Review meetings on new implementations or system conversions.
* Will use CassPort to create weekly metrics for internal review after implementation.
* Performs special projects, as assigned by manager

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How To Become A Support Representative

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Support Representative jobs

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Real Support Representative Salaries

Job Title Company Location Start Date Salary
Data Visualization (Tier 2) Support Representative Datawatch Corporation Chelmsford, MA Mar 16, 2015 $125,000
Director Global Support To Members and Representatives Worldventures Holdings, LLC Plano, TX Sep 02, 2015 $120,000 -
$140,000
Mining Support Representative Caterpillar Inc. Peoria, IL Oct 01, 2010 $89,000
Cognos Support Representative The Ultimate Software Group Jacksonville, FL Aug 20, 2011 $77,388
User Support Representative Thomson Reuters (Tax & Accounting) Inc. Hoboken, NJ Nov 21, 2016 $74,117
Cognos Support Representative The Ultimate Software Group Weston, FL May 13, 2011 $70,200
AIM Service Support Representative Bloomberg, LP New York, NY Mar 09, 2015 $70,000
GIS Support Representative Petroleum GEO-Services, Inc. Houston, TX Sep 21, 2013 $61,500
Network Support Representative Slashsupport, Inc. San Jose, CA Sep 18, 2014 $59,800
GIS Support Representative Petroleum GEO-Services, Inc. Houston, TX Sep 21, 2010 $50,014
GIS Support Representative Petroleum GEO-Services, Inc. Houston, TX Mar 05, 2010 $40,019

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Top Skills for A Support Representative

CustomerServiceProceduresEmailTechnicalSupportHardwarePhoneCallsTroubleshootInternalCustomersFinancialRemoteSupportDataEntryWebInboundCallsCustomerSatisfactionCustomerSupportSetupTechnicalIssuesCustomerIssuesOutboundCallsCustomerInquiries

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Top Support Representative Skills

  1. Customer Service
  2. Procedures
  3. Email
You can check out examples of real life uses of top skills on resumes here:
  • Helped to innovate methods to drive positive change in both global support and customer service operations.
  • Evaluated compliance of procedures and processes related to the Corrective Action Program.
  • Worked with customers via telephone and email to resolve application and hardware issues.
  • Provided administrative and technical support for Audit Team and the Risk Control Information team.
  • Gained extensive experience troubleshooting hardware & software conflicts.

Top Support Representative Employers

Support Representative Videos

Career Advice on becoming an Electrical Engineer by Allan H (Full Version)

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