Support representative demographics and statistics in the US
Support representative demographics research summary. Zippia estimates support representative demographics and statistics in the United States by using a database of 30 million profiles. Our support representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about support representatives after extensive research and analysis:
- There are over 333,531 support representatives currently employed in the United States.
- 55.6% of all support representatives are women, while 44.4% are men.
- The average support representative age is 40 years old.
- The most common ethnicity of support representatives is White (55.8%), followed by Hispanic or Latino (19.6%), Black or African American (11.5%) and Asian (7.0%).
- In 2022, women earned 97% of what men earned.
- 7% of all support representatives are LGBT.
- Support representatives are 48% more likely to work at private companies in comparison to public companies.
On this page
Support representative demographics by:
Support representative gender statistics
55.6% of support representatives are women and 44.4% of support representatives are men.
- Female, 55.6%
- Male, 44.4%
Support representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 55.6% |
| Male | 44.4% |
Support representative gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$34,975
Female income
$33,873
Support representative gender ratio over time
This data breaks down the percentage of men and women in support representative positions over time. Currently, 55.6% of support representatives are female.
Support representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 42.50% | 57.50% |
| 2011 | 42.34% | 57.66% |
| 2012 | 44.03% | 55.97% |
| 2013 | 44.53% | 55.47% |
| 2014 | 45.10% | 54.90% |
| 2015 | 44.97% | 55.03% |
| 2016 | 45.60% | 54.40% |
| 2017 | 46.08% | 53.92% |
| 2018 | 44.62% | 55.38% |
| 2019 | 44.13% | 55.87% |
| 2020 | 44.85% | 55.15% |
| 2021 | 44.42% | 55.58% |
Support representative related jobs gender ratio
We compared support representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Support Representative | 44% | 56% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Support representative demographics by race
The most common ethnicity among support representatives is White, which makes up 55.8% of all support representatives. Comparatively, 19.6% of support representatives are Hispanic or Latino and 11.5% of support representatives are Black or African American.
- White, 55.8%
- Hispanic or Latino, 19.6%
- Black or African American, 11.5%
- Asian, 7.0%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.7%
Support representative race
| Support representative race | Percentages |
|---|---|
| White | 55.8% |
| Hispanic or Latino | 19.6% |
| Black or African American | 11.5% |
| Asian | 7.0% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.7% |
Support representative race and ethnicity over time
See how support representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Support representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.18% | 11.74% | 6.32% | 15.66% |
| 2011 | 62.90% | 12.03% | 6.45% | 15.53% |
| 2012 | 62.10% | 11.91% | 6.26% | 16.39% |
| 2013 | 62.45% | 11.75% | 6.43% | 16.06% |
| 2014 | 61.83% | 11.69% | 6.74% | 16.24% |
| 2015 | 61.21% | 11.43% | 6.53% | 17.36% |
| 2016 | 60.33% | 11.92% | 6.77% | 17.26% |
| 2017 | 61.24% | 11.34% | 6.73% | 17.08% |
| 2018 | 61.06% | 10.92% | 6.91% | 17.46% |
| 2019 | 60.66% | 11.12% | 6.71% | 17.98% |
| 2020 | 58.10% | 10.52% | 6.86% | 18.58% |
| 2021 | 55.78% | 11.48% | 7.03% | 19.61% |
Support representative wage gap by race
According to our data, asian support representatives have the highest average salary compared to other ethnicities. Black or african american support representatives have the lowest average salary at $34,643.
| Ethnicity | Salary |
|---|---|
| Unknown | $34,687 |
| White | $35,032 |
| Black or African American | $34,643 |
| Asian | $35,583 |
| Hispanic or Latino | $34,941 |
Average support representative age
See how the average age of support representatives varies based on ethnicity and gender.
Male
Female
Support representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Support representative age breakdown
The average age of support representatives is 40+ years years old, representing 49% of the support representative population.
Support representative age breakdown
| Support Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Support representative educational attainment
The most common degree for support representatives is bachelor's degree, with 52% of support representatives earning that degree. The second and third most common degree levels are associate degree degree at 22% and associate degree degree at 14%.
- Bachelor's, 52%
- Associate, 22%
- High School Diploma, 14%
- Master's, 5%
- Other Degrees, 7%
Support representatives by degree level
| Support representative degree | Percentages |
|---|---|
| Bachelor's | 52% |
| Associate | 22% |
| High School Diploma | 14% |
| Master's | 5% |
| Other Degrees | 7% |
Support representative jobs you might like
Support representative wage gap by degree level
According to the data, support representatives with a Master's degree earn more than those without, at $38,421 annually. With a Bachelor's degree, support representatives earn a median annual income of $37,072 compared to $34,119 for support representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $38,421 |
| High School Diploma or Less | $33,085 |
| Bachelor's Degree | $37,072 |
| Some College/ Associate Degree | $34,119 |
Support representative employment statistics
Most support representatives work for a private in the technology industry.
Company size where support representatives work
Below, you can see the size of companies where support representatives work.
Support representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 8% |
| 100 - 500 employees | 10% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 29% |
| > 10,000 employees | 43% |
Support representative jobs by company type
Employees with the support representative job title have their preferences when it comes to working for a company. For instance, most support representatives prefer to work at private companies over public companies.
Support representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 6% |
| Public | 44% |
| Private | 48% |
| Government | 2% |
Support representative jobs by industry
The most common industries for support representatives are technology, finance and professional.
Support representative industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 20% |
| Technology | 13% |
| Finance | 11% |
| Professional | 9% |
| Health Care | 8% |
| Insurance | 6% |
| Telecommunication | 5% |
| Retail | 5% |
| Education | 4% |
| Media | 3% |
| Manufacturing | 3% |
| Transportation | 2% |
| Government | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Hospitality | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Start-up | 1% |
| Energy | 1% |
| Non Profits | 1% |
Support representative turnover and employment statistics
Support representative unemployment rate over time
The unemployment rate for support representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Support representative unemployment rate by year
| Year | Support representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average support representative tenure
The average support representative stays at their job for 1-2 years, based on the 11,961 support representatives resumes in Zippia's database.
Support representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 27% |
| 1-2 years | 36% |
| 3-4 years | 13% |
| 5-7 years | 14% |
| 8-10 years | 5% |
| 11+ years | 6% |
Support representative LGBT ratio compared to similar jobs
Review the percent of support representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Customs Entry Clerk | 5.53% | 76,125 |
| Eligibility Worker | 6.73% | 19,954 |
| Support Representative | 7.19% | - |
| Line Assigner | 8.60% | 45,710 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Reference Library Assistant | 11.16% | 1,130 |
| Human Resources Trainer | 15.31% | 61,462 |
Similar support representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Customs Entry Clerk | 5.53% | 76,125 |
| Eligibility Worker | 6.73% | 19,954 |
| Line Assigner | 8.60% | 45,710 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Reference Library Assistant | 11.16% | 1,130 |
| Human Resources Trainer | 15.31% | 61,462 |
Foreign languages spoken by support representatives
The most common foreign language among support representatives is Spanish at 67.7%. The second-most popular foreign language spoken is French at 7.1% and Portuguese is the third-most popular at 3.7%.
- Spanish, 67.7%
- French, 7.1%
- Portuguese, 3.7%
- German, 2.8%
- Russian, 2.8%
- Other, 15.9%
Support representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 67.7% |
| French | 7.1% |
| Portuguese | 3.7% |
| German | 2.8% |
| Russian | 2.8% |
| Other | 15.9% |
