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Support representative skills for your resume and career
15 support representative skills for your resume and career
1. Patients
- Educated patients on Shared Services for Physicians policies regarding charity requests, payment arrangements, and other applicable collection policies
- Provided vital information at weekly case management meetings and personally screened all referred patients from Case Management/Social Workers.
2. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Participated in the retention and attainment of servicing account volume through the consistent delivery of excellent internal and external customer service.
- Navigate multiple systems and apply customer service and direct sales expertise in order to provide accurate and timely delivery of Thirty-One products
3. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Maintained an effective working knowledge of network infrastructure and utilized that knowledge to effectively troubleshoot components to resolve customer related issues.
- Acted as liaison between nursing/clinical areas with Information Technology Department and Patient Billing to troubleshoot hospital revenue issues.
4. Data Entry
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
- Collected and entered information within a focused screening process utilizing data entry, excellent communication and issue resolution skills.
- Implement scanning and other automated data entry procedures for a new mortgage operations center to facilitate efficiency.
5. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provide technical support to ensure Drive Wise device and mobile application is communicating properly and data is being disseminated for analyzing.
- Provide post-integration technical support for business partners by investigating the interaction of their software systems with the HomeAway integration platforms.
6. Phone Calls
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
- Returned customer phone calls for additional troubleshooting and investigations into new errors and issues as necessary.
- Received incoming telephone calls from individuals responding to Remington College advertising campaigns.
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- Provided support and orientation with the responsibility of minimizing the waiting period in order to assure customer satisfaction and service.
- Provided installation, maintenance and repairs on equipment to assure continuity of customer operations and high levels of customer satisfaction.
8. Inbound Calls
- Answered inbound calls and assisted customers with activating warranty support and resolved technical issues pertaining to their retail computer software.
- Answered inbound calls related to credit applications and existing accounts, entered credit application information.
9. Outbound Calls
An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.
- Completed spreadsheet reports, clarified statement notifications, handled inbound/outbound calls and utilized Microsoft Outlook.
- Provided clinical information and education for members- inbound and outbound calls.
10. Customer Inquiries
- Provide effective and timely resolution of a range of customer inquiries while striving for one-call resolution of customer issues
- Resolved internet connection difficulties and customer inquiries by effectively researching those difficulties and recommending successful solutions.
11. Strong Customer Service
- Demonstrate strong customer service and communication skills and adhere to HIPPA and patient confidentiality requirements.
- Provided account and data analysis to support delivery of strong customer service focus.
12. Customer Support
- Provided superb customer support and followed data privacy policies while processing registrations and payments for programs and special events.
- Provide excellent customer support to all end users resulting in successfully achieving departmental goals and indicators.
13. Computer System
- Maintained and created student documentation into computer system for government social case files.
- Provided technical assistance and exceptional customer service to all computer system users.
14. Medicaid
- Managed mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
- Maintained daily communication with in-house Medicaid Caseworkers and the Medicaid Supervisor and responded to all request timely.
15. PowerPoint
- Documented department procedures; some converted into PowerPoint presentations.
- Create reports in Microsoft Excel, Word, and Access along with slide presentations in PowerPoint to assist management with productivity.
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List of support representative skills to add to your resume
The most important skills for a support representative resume and required skills for a support representative to have include:
- Patients
- Customer Service
- Troubleshoot
- Data Entry
- Technical Support
- Phone Calls
- Customer Satisfaction
- Inbound Calls
- Outbound Calls
- Customer Inquiries
- Strong Customer Service
- Customer Support
- Computer System
- Medicaid
- PowerPoint
- Customer Issues
- HIPAA
- Customer Calls
- Problem Resolution
- Technical Troubleshooting
- Technical Support Troubleshooting
- Telephone Calls
- IP
- Phone Support
- Customer Problems
- Remote Support
- Network Troubleshooting
- Technical Issues
- Password Resets
- SQL
- Service Calls
- Mac
- Call Tracking
- Zendesk
- Call Handling
- Customer Interaction
- Windows XP
- Customer Accounts
- VPN
- QA
- Billing Issues
- Software Support
- Technical Problems
- Customer Complaints
- Web Hosting
- POS
- Chat Support
- Mission Planning
- Android
Updated January 8, 2025
