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What is a support services coordinator and how to become one
A support service coordinator is responsible for managing staff that attend to customer's complaints and help resolve client's issues. As a support service coordinator, you are in charge of recruiting and training support service staff, managing their scheduling, supervising their daily interaction with customers, and answering any questions and complaints they have. Also, you will assist your staff with answering calls and emails to resolve client's complaints and reporting unresolved issues to the manager for necessary processing. It is also expected of you to create new ways to improve relationships with clients.
You must be good with people, multitask, persuade, and you must have compassion for people. You will also need communication skills, interpersonal skills, and organizational skills. Most support service coordinators have a bachelor's degree in business, psychology, social work, or any related course. As a support service coordinator, you will earn $40,482 on an average per year.
What's a day at work look like for a support services coordinator?
Sonja Armbruster
Health Sciences Educator, Wichita State University
Avg. Salary $39,440
Avg. Salary $59,228
Growth rate 12%
Growth rate 0.3%
American Indian and Alaska Native 1.65%
Asian 6.95%
Black or African American 10.97%
Hispanic or Latino 19.82%
Unknown 4.70%
White 55.91%
Genderfemale 65.75%
male 34.25%
Age - 43American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 43Stress level is very high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is fair
6.4 - fair
Support services coordinator career paths
Key steps to become a support services coordinator
Explore support services coordinator education requirements
Start to develop specific support services coordinator skills
Skills Percentages Customer Service 21.24% Support Services 10.02% Social Work 8.23% Basic Math 7.40% Patients 6.15% Complete relevant support services coordinator training and internships
Accountants spend an average of 1-3 months on post-employment, on-the-job training. New support services coordinators learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a support services coordinator based on U.S. Bureau of Labor Statistics data and data from real support services coordinator resumes.Research support services coordinator duties and responsibilities
- Manage work flow to ensure all payroll transactions are process accurately/timely.
- Facilitate development of veterans individual rehabilitation plans, which provide purpose, organization and empowerment to achieve life goals.
- Counsele patients schedule for surgery about the autologous blood donation process and explain the risks and benefits.
- Service help clean and set tables clean rest rooms mop floors dust, clean windows and wash and fold napkins.
Prepare your support services coordinator resume
When your background is strong enough, you can start writing your support services coordinator resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a support services coordinator resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable support services coordinator resume templates
Build a professional support services coordinator resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your support services coordinator resume.
Apply for support services coordinator jobs
Now it's time to start searching for a support services coordinator job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first support services coordinator job
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Average support services coordinator salary
The average support services coordinator salary in the United States is $39,440 per year or $19 per hour. Support services coordinator salaries range between $27,000 and $56,000 per year.
What am I worth?
How do support services coordinators rate their job?
Support services coordinator reviews
Fulfilling, has a flexible schedule, and very team-oriented environment.
It can be stressful, with a heavy workload. Talking to patients who are in crisis or who are displeased with services can be emotionally draining.
The company I work for is it very small company but very generous to its employees. Has great benefits that start out right away wonderful training programs. And does a great service for our community.
I I wish the wages were a little higher.
Working with elderly, recovering addicts, and homeless.
People being mistreated
Updated January 8, 2025
