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Become A Support Services Coordinator

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Working As A Support Services Coordinator

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $30,830

    Average Salary

What Does A Support Services Coordinator Do

Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.

Duties

Social and human service assistants typically do the following:

  • Help determine what type of aid their clients need
  • Work with clients and other professionals, such as social workers, to develop a treatment plan
  • Help clients find assistance with daily activities, such as eating and bathing
  • Research services, such as food stamps and Medicaid, that are available to their clients in their communities
  • Coordinate services provided to clients
  • Help clients complete paperwork to apply for assistance programs
  • Transport clients—for example, by driving them to appointments or to services within their community
  • Check in with clients to ensure that services are provided appropriately

Social and human service assistants have many job titles, including case work aide, clinical social work aide, family service assistant, social work assistant, addictions counselor assistant, and human service worker.

Social and human service assistants help clients to identify and obtain benefits and services. In addition to initially connecting clients with benefits or services, social and human service assistants may follow up with clients to ensure that they are receiving the intended services and that the services are meeting their needs. They work under the direction of social workers, psychologists, or other social and human service workers.

With children and families, social and human service assistants ensure that the children live in safe homes. They help parents get the resources, such as food stamps or childcare, they need to care for their children.

With the elderly, these workers help clients stay in their own homes and live under their own care whenever possible. Social and human service assistants may coordinate meal deliveries or find personal care aides to help with the clients’ day-to-day needs, such as running errands and bathing. In some cases, human service workers help look for residential care facilities, such as nursing homes.

For people with disabilities, social and human service assistants help find rehabilitation services that aid their clients. They may work with employers to make a job more accessible to people with disabilities. Some workers find personal care services to help clients with daily living activities, such as bathing and making meals.

For people with addictions, human service assistants find rehabilitation centers that meet their clients’ needs. They also may find support groups for people who are dependent on alcohol, drugs, gambling, or other substances or behaviors.

With veterans, assistants help people who have been discharged from the military adjust to civilian life. They help with practical needs, such as locating housing and finding ways to apply skills gained in the military to civilian jobs. They may also help their clients navigate the overwhelming number of services available to veterans.

For people with mental illnesses, social and human service assistants help clients find the appropriate resources to help them cope with their illness. They find self-help and support groups to provide their clients with an assistance network. In addition, they may find personal care services or group housing to help those with more severe mental illnesses care for themselves.

With immigrants, workers help clients adjust to living in a new country. They help the clients locate jobs and housing. They also may help them find programs that teach English, or they may find legal assistance to help immigrants get various administrative paperwork in order.

With former prison inmates, human service assistants find job training or placement programs to help clients reenter society. Human service assistants help former inmates find housing and connect with programs that help them start a new life for themselves.

With homeless people, assistants help clients meet their basic needs. They find temporary or permanent housing for their clients and locate places, such as soup kitchens, that provide meals. Human service assistants also may help homeless people find resources to address other problems they may have, such as joblessness.

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How To Become A Support Services Coordinator

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Support Services Coordinator Jobs

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Support Services Coordinator Career Paths

Support Services Coordinator
Service Specialist Personal Banker Branch Manager
Assistant Vice President
7 Yearsyrs
Service Specialist Operations Specialist Security Officer
Case Manager
5 Yearsyrs
Project Manager Program Manager General Manager
Chief Operating Officer
11 Yearsyrs
Social Worker Therapist
Clinical Director
9 Yearsyrs
Therapist Clinical Supervisor
Clinical Manager
8 Yearsyrs
Bookkeeper Home Health Aid Staff Nurse
Clinical Services Director
11 Yearsyrs
Operations Manager Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Program Manager Business Developer Business Development Manager
Director Of Sales
10 Yearsyrs
Therapist Medical Social Worker
Director Of Social Services
6 Yearsyrs
Program Manager General Manager
District Manager
7 Yearsyrs
Social Worker Program Manager
General Manager
7 Yearsyrs
Bookkeeper Registered Nurse Occupational Health Nurse
Health Services Manager
7 Yearsyrs
Project Manager Senior Project Manager Senior Product Manager
Marketing Director
7 Yearsyrs
Service Supervisor Operations Manager Account Executive
Marketing Manager
6 Yearsyrs
Operations Manager Co-Owner Registered Nurse
Nursing Director
9 Yearsyrs
Service Manager General Manager
Operations Director
9 Yearsyrs
Service Supervisor Service Manager
Operations Manager
7 Yearsyrs
Support Specialist Systems Administrator Business Analyst
Product Manager
7 Yearsyrs
Service Manager Operations Manager
Program Manager
8 Yearsyrs
Support Specialist Project Manager Product Manager
Sales Manager
5 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Lead Coordinator 2.9 years
Center Coordinator 2.8 years
Coordinator 2.6 years
Head Coordinator 2.5 years
Support Staff 2.0 years
Top Employers Before
Internship 8.2%
Cashier 4.9%
Teacher 3.9%
Manager 3.1%
Teller 3.1%
Volunteer 2.8%
Top Employers After
Volunteer 5.6%
Internship 5.2%
Cashier 5.2%
Manager 4.1%
Therapist 3.7%
Counselor 2.8%

Do you work as a Support Services Coordinator?

Support Services Coordinator Demographics

Gender

Female

64.1%

Male

33.4%

Unknown

2.5%
Ethnicity

White

61.9%

Hispanic or Latino

16.1%

Black or African American

10.9%

Asian

7.4%

Unknown

3.7%
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Languages Spoken

Spanish

63.9%

French

4.1%

Portuguese

4.1%

German

4.1%

Mandarin

3.1%

Russian

3.1%

Carrier

3.1%

Japanese

2.1%

Vietnamese

1.0%

Romanian

1.0%

Hmong

1.0%

Hindi

1.0%

Korean

1.0%

Danish

1.0%

Zulu

1.0%

Ukrainian

1.0%

Armenian

1.0%

Nepali

1.0%

Croatian

1.0%

Chinese

1.0%
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Support Services Coordinator Education

Schools

University of Phoenix

22.4%

Capella University

7.5%

Strayer University

6.1%

Kaplan University

5.4%

Liberty University

4.8%

Grand Canyon University

4.8%

Webster University

4.1%

DePaul University

4.1%

Southern New Hampshire University

4.1%

University of Florida

3.4%

Ashford University

3.4%

Kean University

3.4%

Virginia Commonwealth University

3.4%

Ohio State University

3.4%

Texas State University

3.4%

University of Central Florida

3.4%

Kent State University

3.4%

Purdue University

3.4%

University of Pittsburgh -

3.4%

Wayne State University

2.7%
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Majors

Business

22.3%

Social Work

12.0%

Psychology

10.4%

Criminal Justice

5.4%

Health Care Administration

4.5%

Nursing

4.4%

General Studies

3.8%

Management

3.8%

Sociology

3.8%

Accounting

3.8%

Communication

3.3%

Human Services

3.3%

Education

3.1%

Counseling Psychology

2.7%

Computer Science

2.5%

Computer Information Systems

2.5%

School Counseling

2.3%

Elementary Education

2.0%

Human Resources Management

2.0%

Information Technology

2.0%
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Degrees

Bachelors

34.6%

Masters

23.2%

Other

22.2%

Associate

11.4%

Certificate

5.4%

Doctorate

1.7%

Diploma

1.5%

License

0.2%
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Part Time
Internship
Temporary

Real Support Services Coordinator Salaries

Job Title Company Location Start Date Salary
Services Support Coordinator Mozilla Corporation Mountain View, CA Oct 01, 2011 $92,227 -
$120,000
Latina Support Services Coordination Empowerhouse Fredericksburg, VA Jul 26, 2015 $44,242
Coordinator, Academic Support Services Florida Atlantic University Boca Raton, FL Dec 20, 2010 $38,000
Coordinator, Acad. Support Services University of North Florida Jacksonville, FL Jan 10, 2011 $36,500
Latina Support Services Coordinator Empowerhouse Fredericksburg, VA Jul 26, 2015 $36,400
Latina Support Services Coordinator Rappahannock Council On Domestic Violence Fredericksburg, VA Oct 25, 2012 $35,922
Latina Support Services Coordinator Empowerhouse Fredericksburg, VA Jul 26, 2015 $35,693
Coordinator, Academic Support Services University of North Florida Jacksonville, FL Jan 01, 2012 $35,500
Educational Support Services Coordinator The University of Iowa Iowa City, IA Dec 31, 2014 $35,307
Educational Support Services Coordinator The University of Iowa Iowa City, IA Dec 31, 2013 $34,278

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Top Skills for A Support Services Coordinator

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  1. Support Services
  2. Procedures
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Coordinated legally mandated academic support services for university students with a variety of physical and psychological disabilities.
  • Maintained databases, created complex queries/reports, documented procedures for departments, including marriage preparation program, and clergy/parish vital statistics.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Conducted Safety meetings throughout facility on Behavior Based Safety.
  • Case manager monitoring and implementing individual service plans for clients with intellectual and developmental disabilities.

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Top Support Services Coordinator Employers

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