A support service coordinator is responsible for managing staff that attend to customer's complaints and help resolve client's issues. As a support service coordinator, you are in charge of recruiting and training support service staff, managing their scheduling, supervising their daily interaction with customers, and answering any questions and complaints they have. Also, you will assist your staff with answering calls and emails to resolve client's complaints and reporting unresolved issues to the manager for necessary processing. It is also expected of you to create new ways to improve relationships with clients.
You must be good with people, multitask, persuade, and you must have compassion for people. You will also need communication skills, interpersonal skills, and organizational skills. Most support service coordinators have a bachelor's degree in business, psychology, social work, or any related course. As a support service coordinator, you will earn $40,482 on an average per year.
There is more than meets the eye when it comes to being a support services coordinator. For example, did you know that they make an average of $19.46 an hour? That's $40,482 a year!
Between 2018 and 2028, the career is expected to grow 13% and produce 52,200 job opportunities across the U.S.
There are certain skills that many support services coordinators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed compassion, time-management skills and communication skills.
If you're interested in becoming a support services coordinator, one of the first things to consider is how much education you need. We've determined that 53.4% of support services coordinators have a bachelor's degree. In terms of higher education levels, we found that 12.7% of support services coordinators have master's degrees. Even though most support services coordinators have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a support services coordinator. When we researched the most common majors for a support services coordinator, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on support services coordinator resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a support services coordinator. In fact, many support services coordinator jobs require experience in a role such as customer service representative. Meanwhile, many support services coordinators also have previous career experience in roles such as administrative assistant or cashier.