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Support services coordinator skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Jordan Levy Ph.D.,

John Marston

Support services coordinator example skills

Below we've compiled a list of the most critical support services coordinator skills. We ranked the top skills for support services coordinators based on the percentage of resumes they appeared on. For example, 21.2% of support services coordinator resumes contained customer service as a skill. Continue reading to find out what skills a support services coordinator needs to be successful in the workplace.

15 support services coordinator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how support services coordinators use customer service:

Improved/maintained integrity of information and equipment for the customer service information database.
Provided timely and professional customer service in a call center environment.

2. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how support services coordinators use support services:

Supervised and coordinated approximately 50 support services staff which included engineering, maintenance, housekeeping, laundry and transportation.
Supervised support services staff comprised of administrative secretaries, engineering assistants, document control clerks, and receptionist.

4. Basic Math

Here's how support services coordinators use basic math:

Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy production.
Demonstrated ability to perform basic mathematical calculations.

5. Patients

Here's how support services coordinators use patients:

Provided telephonic follow up with patients for care coordination services to include post hospital discharge and chronic condition management.
Directed calls to appropriate parties for patients needing additional assistance or information.

6. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how support services coordinators use windows:

Re-imaged desktop and laptop computers with Microsoft windows.
Developed and deployed over 180 Windows project client/server network solutions for 80+ clients utilizing some the most current client/server technology.

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7. Cleanliness

Here's how support services coordinators use cleanliness:

Take necessary action to ensure appropriate physical appearance and hygiene of individuals Take necessary action to ensure cleanliness of home.
Bussed and cleaned tables, maintained cleanliness throughout the establishment and expedited food to customers when needed.

8. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how support services coordinators use mental health:

Assist with determination of eligibility for services based on Wayne County Community Mental Health Agency's established criteria for developmental disability.
Case management services provided to the adolescent mental health population including individuals with Autism Spectrum Disorders.

9. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how support services coordinators use data entry:

Process all foster care/adoption applications statewide and obtain assignments from Supervisors; data entry/scan/ upload information into ECHO.
Assisted Database Coordinator with data entry and scanning documents into appropriate databases.

10. Community Agencies

Community agencies stand for the organizations operated to provide human service in the community.

Here's how support services coordinators use community agencies:

Develop and monitor resident services programs and works with Authority staff and community agencies in the delivery of resident services/training.
Coordinate with representatives of state, community agencies, educational institutions, and correctional monitoring agencies for intake.

11. PowerPoint

Here's how support services coordinators use powerpoint:

Created PowerPoint presentations used for training and education.
Facilitated PowerPoint presentations for Broker Training Institute.

12. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how support services coordinators use community resources:

Facilitated educational programs for children and adults utilizing community resources and agencies- including planning and teaching curriculum.
Provided assistance to residents in accessing appropriate community resources, services, benefits and recreational opportunities.

13. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how support services coordinators use patient care:

Provide administrative assistance to ED Director, ED Operations Manager, ED Scheduler and Patient Care Coordinator Staff (Leadership).
Recruit, train and coordinate all volunteer activities which include patient care, special events, and office volunteers.

14. Office Equipment

Here's how support services coordinators use office equipment:

Provided maintenance for office equipment.
Provided administrative support; managed incoming calls; scheduled meetings and appointments; ordered office supplies, maintained office equipment.

15. Senior Care

Here's how support services coordinators use senior care:

Scheduled and coordinated in-home senior care visits, answered and directed phone calls, and maintained client files.
Conduct health and functional assessments of elders participating in Commonwealth Care Alliance/Senior Care Options health insurance program.

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What skills help Support Services Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What support services coordinator skills would you recommend for someone trying to advance their career?

Jordan Levy Ph.D.

Associate Professor of Anthropology, Pacific Lutheran University

Some students enter college having taken a "gap year" between high school and university. Any kind of volunteer or work experience that further develops their interpersonal communication skills is beneficial for the range of discussion and small group work that university-level classes require. Some students do service projects in other countries, which is great because they also gain international experiences that contribute to their overall formation as informed global citizens. These experiences can then tell what kinds of classes they take in university and can remain a source of inspiration for what careers they pursue.

What type of skills will young support services coordinators need?

John Marston

Associate Professor and Director, Archaeology Program, Boston University

Critical thinking, the ability to communicate in writing, and problem-solving skills are essential in archaeology.

What technical skills for a support services coordinator stand out to employers?

Sonja Armbruster

Health Sciences Educator, Wichita State University

The technology of this moment may change in the next moment. The capacity to quickly learn new systems and processes is a critical skill. In large-part, this requires a willingness to say yes, and perhaps a willingness to make mistakes and try again. Successful new-graduates are coachable. None of us is as smart as all of us. New grads need to seek coaching and feedback from others. Older co-workers may have wisdom to share, or they may be missing a perspective or skill needed - and either way, new grads can learn so much by watching and paying attention. One of the most valuable skills one can hone is the approach to the work. New responsibilities are an opportunity to grow in the job, not a burden. While you likely won't see this on a normal "technical skills" list, stand-out employees have a healthy willingness to "go-figure-it-out" and then consult with one's supervisor or team rather than waiting to be told what to do or having a narrowly defined "job-jar". GFIO.

What soft skills should all support services coordinators possess?

Stuart Greenfield Ph.D.

Professor, Austin Community College

Given the changing demographics that the country has experienced, the entire education continuum must change. According to the Brookings Institution, Brookings, the non-Hispanic White population in the under 18 cohort since 2000 has declined.

As you'll note from the occupations that are projected to increase the greatest, most require face-to-face contact, so that soft-skills will be necessary. I would also expect that critical thinking skills will be needed as more responsibility will be required of front-line workers.

Do you want to know more?

List of support services coordinator skills to add to your resume

The most important skills for a support services coordinator resume and required skills for a support services coordinator to have include:

Customer Service
Support Services
Social Work
Basic Math
Patients
Windows
Cleanliness
Mental Health
Data Entry
Community Agencies
PowerPoint
Community Resources
Patient Care
Office Equipment
Senior Care
Developmental Disabilities

Crisis Intervention
Technical Assistance
Data Collection
Troubleshoot
Background Checks
Subpoenas
Payroll
Community Services
Service Delivery
Telephone Calls
Property Management
Service Coordination
Service Calls
Mental Illness
Scheduling Appointments
SCO

Direct Services
HIPAA
Community Outreach
Event Planning
ISP
Early Intervention
Social Service Agencies
Social Justice
Conflict Resolution
HUD
Travel Arrangements
HR
Medical Appointments
Community Events
Staff Training

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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