Support specialist jobs in Ames, IA - 225 jobs

is for Mariotti USA, a division of MH Equipment Company. About MH Equipment: As a leader in material handling, with 34 locations across 10 states, we sell, rent, and service high-quality and affordable material handling equipment for varying applications and budgets. We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to come alongside our employees' passions. Amazing Culture, Thriving Company, Terrific Opportunity. For more information on who we are and what we do, please visit our website at ******************** Job Summary: This position is responsible for a full range of activities ensuring overall excellence in parts, service, and warranty support for dealers and end users. This position will work closely with the Business Development Manager and accounting to coordinate and administer the sales activities, inventories, payables, receivables, and other reporting requirements to accurately and effectively track and analyze our business, and will engage with customers, dealers, factories and other team members in the development and growth of the business and overall customer satisfaction. Job Responsibilities: Provide dealers with service and parts support, application support, and corresponding order administration. Administer an effective product warranty program for dealers including authorization and reimbursement of warranty repairs and work with factory representatives to obtain authorization and reimbursement of warranty dollars to the distributor. Work with vendors to obtain product and/or service information such as price, availability and delivery schedule; and provide information to internal accounting departments to accurately and timely produce appropriate financial records, transactions, and analysis. Maintain accurate company records and transactional activity including all sold and installed unit master file. Capture and retain all PDI documentation. Maintain internal systems and files to reflect current pricing and other relevant information. Perform and coordinate all shipping and receiving, including container loading and unloading, packaging, manifesting, and import/export coordination and contracting. Maintain all inventory for sale readiness, including battery charging, tracking ROA, and inventory turns. Manage Mariotti factory container ordering to ensure appropriate product flow, inventory, and order fulfillment, while aligning battery and accessory ordering. Prepare new units for delivery to the dealer or end-user, including any required modification. Maintain standard operating procedures (manual and automated), including procedures for sales, parts, warranties, etc. Assist in research and development of existing and prospective product lines. Assist with ROI tools highlighting benefits of our product lines in specific applications and against competitive technologies. Assist in the development, implementation, and support of short-term and long-term business and operational plans, including establishing operational measurement and forecasting projections. Assist in the administration of divisional and dealer performance measurement systems, dealer agreements and ensuring dealer compliance. Assist in tracking and managing annual marketing plans, including market penetration, evaluation, and exposure while overseeing a Dealer co-op program, distributing dealer marketing materials, and generating customer presentation materials. Occasional travel to assist with dealer training, sales calls, relationship development, and dealer recruiting. Adhere to Company Policies and Work Rules. Perform other duties as assigned. Position Requirements: Primary core value of integrity. Technical background and knowledge of the material handling industry is a plus but not required. Excellent verbal and written communication and comfortable speaking to groups and individuals. Strong computer skills and fluency with Microsoft programs, particularly proficiency with Excel. Strong customer service skills. Valid driver's license with good driving record. Able to meet the physical requirements of the job. Working Conditions: Flexibility to work when the dealer needs or operations require it, which may exceed 40 hours per week. This position is exempt from paid overtime. Benefits: Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, Family Life and Marriage Counseling, and His First Foundation. Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match, company cell phone and laptop. Generous PTO: Paid vacation, holidays, personal, sick days, charity time off. Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability. Company Support: Continuous training, safe working environment. Mariotti USA a division of MH Equipment is proud to be an Equal Opportunity Employer

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement.. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Summary Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement.. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Overview Help Accepting applications Open & closing dates 10/27/2025 to 12/31/2025 Salary $42,679 to - $67,865 per year The salary range shown is for base salary only, actual salary will be determined based on the duty location of the selectee. Pay scale & grade GS 7 - 9 Locations Many vacancies in the following locations: Anchorage, AK Birmingham, AL Gadsden, AL Mobile, AL Show morefewer locations (185) Montgomery, AL Fayetteville, AR Fort Smith, AR Little Rock, AR Texarkana, AR Eloy, AZ Florence, AZ Phoenix, AZ Tucson, AZ Yuma, AZ Adelanto, CA Bakersfield, CA Calexico, CA Camarillo, CA El Centro, CA Fresno, CA Los Angeles, CA Morgan Hill, CA Redding, CA Sacramento, CA San Bernardino, CA San Diego, CA San Francisco, CA Santa Ana, CA Santa Maria, CA Stockton, CA Alamosa, CO Aurora, CO Centennial, CO Craig, CO Durango, CO Florence, CO Frederick, CO Grand Junction, CO Hartford, CT Dover, DE Fort Myers, FL Jacksonville, FL Miami, FL Miramar, FL Orlando, FL Plantation, FL Pompano Beach, FL Stuart, FL Tallahassee, FL Tampa, FL Atlanta, GA Folkston, GA Lumpkin, GA Savannah, GA Tamuning, GU Honolulu, HI Cedar Rapids, IA Des Moines, IA Sioux City, IA Boise, ID Idaho Falls, ID Twin Falls, ID Broadview, IL Chicago, IL Rock Island, IL Indianapolis, IN Wichita, KS Bowling Green, KY Louisville, KY Alexandria, LA Baton Rouge, LA Jena, LA Lafayette, LA New Orleans, LA Oakdale, LA Winnfield, LA Burlington, MA Baltimore, MD Salisbury, MD Scarborough, ME Detroit, MI Grand Rapids, MI Fort Snelling, MN Kansas City, MO Saint Louis, MO Strafford, MO Gulfport, MS Pearl, MS Billings, MT Cary, NC Charlotte, NC Greensboro, NC Hendersonville, NC Wilmington, NC Grand Forks, ND Grand Island, NE North Platte, NE Omaha, NE Manchester, NH Elizabeth, NJ Mount Laurel, NJ Newark, NJ Albuquerque, NM Chaparral, NM Las Cruces, NM Roswell, NM Las Vegas, NV Reno, NV Batavia, NY Buffalo, NY Central Islip, NY Champlain, NY Malta, NY New York, NY Brooklyn Heights, OH Cincinnati, OH Westerville, OH Oklahoma City, OK Tulsa, OK Eugene, OR Medford, OR Portland, OR Lords Valley, PA Philadelphia, PA Philipsburg, PA Pittsburgh, PA Williamsport, PA York, PA Aguadilla, PR Guaynabo, PR Warwick, RI Charleston, SC Columbia, SC Greer, SC Sioux Falls, SD Chattanooga, TN Knoxville, TN Nashville, TN Alvarado, TX Amarillo, TX Anson, TX Athens, TX Austin, TX Big Spring, TX Conroe, TX Corpus Christi, TX Dallas, TX Del Rio, TX Edinburg, TX El Paso, TX Harlingen, TX Houston, TX Huntsville, TX Karnes City, TX Laredo, TX Livingston, TX Los Fresnos, TX Lubbock, TX Memphis, TX Midland, TX Pearsall, TX Pecos, TX Pflugerville, TX Raymondville, TX San Angelo, TX San Antonio, TX Taylor, TX Waco, TX Ogden, UT Orem, UT Saint George, UT West Valley City, UT Bowling Green, VA Chantilly, VA Harrisonburg, VA Norfolk, VA Richmond, VA Salem, VA Charlotte Amalie, VI Saint Thomas, VI Saint Albans, VT Ferndale, WA Richland, WA Seattle, WA Tacoma, WA Yakima, WA Milwaukee, WI Charleston, WV Cheyenne, WY Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 12 Job family (Series) * 0301 Miscellaneous Administration And Program Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk High Risk (HR) Trust determination process * Credentialing * Suitability/Fitness Financial disclosure Yes Bargaining unit status No Announcement number OPM-ERO-12821404-DHA-EKS Control number 848931200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency These positions will be filled through the Office of Personnel Management's Direct Hire Authority for the occupation and is open to all U.S. citizens. Duties Help As a Mission Support Specialist, at the full performance level you will perform the following duties: * Coordinate and perform a wide variety of administrative and management services essential to the operations of the office including, but not limited to: management information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment; * Advise management on assigned administrative matters; * Conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level; * Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services; * Operate, manage, and oversee a fleet management program including: purchase, disposal, maintenance, budgeting, and reporting functions. Requirements Help Conditions of employment * You must be a U.S. citizen to apply for this position. * You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs. * Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see ********************* * One-year probationary period may be required. * A pre-employment drug test will be required. * If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application. * DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. * All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. * Incentives may be authorized; however, this is contingent upon funds availability. * License required: No * Pre-employment physical required: No * Bargaining Unit Position:No * Financial Disclosure: If you are hired, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days after appointment. * Qualification requirements must be met for those applications submitted by each cut-off date. * Complete the initial online assessments and USA Hire Assessment, if required. Qualifications Minimum Qualifications for GS-07: Specialized Experience: At least one year of specialized experience equivalent to the GS-05 level in the Federal service that included performing developmental assignments under the close guidance of a higher level specialist that provided exposure to a wide variety of management and administrative methods, techniques, and practices such as: * Compiling and updating budget data on spreadsheets; * Assisting with the preparation of requests for personnel actions; * Coordinating office moves and telephone service requirements; * Monitoring usage of government/company owned motor vehicles; * Responding to routine questions concerning administrative procedures and requirements. OR Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. OR Superior Academic Achievement: Successful completion of all the requirements for a bachelor's degree with Superior Academic Achievement. In order to be creditable under this provision, Superior Academic Achievement must have been gained in a curriculum that is qualifying for the position to be filled. Superior Academic Achievement is based on:(1) Class Standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses; OR (2) Grade-Point Average (G.P.A.) - Applicants must have a grade-point average of either (a) 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on your official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.; OR (3) Honor Society Membership - Applicants may be considered eligible based on membership in one of the approved national scholastic honor societies listed by the Association of College Honor Societies (*************************** OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages. Minimum Qualifications for GS-09: Specialized Experience: At least one year of specialized experience equivalent to the GS-07 level in the Federal service that included experience such as: * Providing assistance to senior specialists in the evaluation and analysis of operational and administrative programs; * Assisting in the execution of administrative programs by carrying out specified portions or segments of specific projects such as updating budget data on spreadsheets and preparing routine budget requests; * Preparing requests for personnel actions; * Identifying and recommending solutions to administrative problems on established methods and procedures. OR Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages. All qualification requirements must be met by the cutoff dates listed under additional information. Qualification claims will be subject to verification. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned. Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: ************************************************************************** Additional information THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. Applicants will be referred periodically throughout the announcement period based on the schedule below. * 1st Cut-off on 11/01/2025 * 2nd Cut-off on 12/01/2025 * Final Cut-off on 12/31/2025 Promotion Potential: When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval. Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/**********9652-Reasonable-Accommodation-Information) Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): * Attention to Detail * Customer Service * Decision Making * Flexibility * Integrity/Honesty * Interpersonal Skills * Learning * Reading Comprehension * Reasoning * Self-Management * Stress Tolerance * Teamwork Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the assessment questionnaire, click the following link: ******************************************************** Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. The "Rule of Three", Category Rating and Veterans Preference will not apply to this vacancy. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet. Veterans: Although the Direct Hire Authority permits hiring without regard to Veterans Preference, applicants who are eligible for Veterans Preference are still encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). View information on veterans' preference. Career Transition Assistance Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: ************************************************************ Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help To apply for this position, you must submit a complete Application Package which includes: 1. Your resume showing relevant experience, education and training. Work experience must include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor. Limit your resume to two pages. Only resumes 2 pages in length will be accepted to determine eligibility and qualifications. For more information, view the following link. USAJOBS Help Center - Update your resume now so it meets new resume requirements 2. Other supporting documents (only submit if applicable to you): * Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed. * Are you a veteran entitled to preference? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or notice form. Those applying for 10-Point preference must fill out the SF-15 and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. * Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit all of the following: * A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement; * A copy of your most recent SF-50 "Notification of Personnel Action'', noting your positions, grade level, and duty location; * A copy of your latest performance appraisal including your rating; and * Any documentation from your agency that shows your current promotion potential if applicable. * Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: * Position title; * Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee); * Agency; and * Beginning and ending dates of appointment. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients. Job Description Short Description: The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets, helping to get access to systems or setting an account. Any other issues would be escalated to the Help Desk for support. Complete Description: · This role is focused on level-1 help desk phone support, primarily with system access issues and password · Support. The ideal candidate must have excellent customer service and communications skills. · Candidate must be able to: · handle difficult situations with clients and turn them into a win for the service desk team · initiate trouble tickets from a service desk system · answer how-to questions and resolve issues related to system access and password creation/resetmaintain a positive outlook, be professional, and provide excellent customer service · Greater detail outlined in the skills matrix. · Work during core business hours of 7:00 AM - 5:00 PM, Monday - Friday, not to exceed a 40 hour work week. Qualifications · At least 3 years of relevant experience working in a technical IT call center environment. · HDS2 · 1 to 3 years field experience and preferred education of 2 year associates degree or equivalent technical study. Additional Information Thanks and Regards, Jane Morgan

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

**The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables. **Responsibilities** **Key Responsibilities** + Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices. + Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. + Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. + Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. + Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality. + Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. + Troubleshoot printer, computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols. + Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service. + Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards. + Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services. + Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections. + Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + Associates degree in relevant field. + 6 years' experience in computer user support + Valid driver's license, travel may be required. + Experience supporting Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) + COMPTIA Security Certification + Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. + Exceptional verbal and written communication skills. + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately **Desired Qualifications:** + 5 years Preferred Hands-on experience with Spring Boot Java Applications. + 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later. + 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum) + 5 years Preferred Hands-on experience with web applications developed for Cloud platform + 5 years Preferred Hands-on experience with CI/CD methodology + 5 years Preferred Hands-on development experience for mobile and tablet platforms **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Program Manager** **Working Conditions** + Professional hybrid office environment. + Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $32.00 /Hr. Submit a Referral (**************************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103791_ **Category** _Information Technology_ **Position Type** _Full-Time Salary Exempt_ **Remote** _No_ **Clearance Required** _Secret_

IA-DOM-DOIT-NE1-IWD HELPDESK (780480) Max Pay Rate: $30.22 Work Arrangement: Onsite (8am-4:30pm M-F) Worksite Address: 1000 east Grand Avenue, Des Moines, IA 50319 Engagement Type: Contract Start Date:12/08/2025 End Date:06/30/2026 (Possible conversion or extension) NOTE: Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered. Short Description: The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician. Complete Description: This is an ONSITE position that requires a resource to be in the office 5 days per week. Limit submittals to local candidates. The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks. Key Responsibilities: Provide desktop/laptop/thin client support both desk-side and remotely.Install, patch, and troubleshoot Windows 7/10.Troubleshoot issues with Microsoft 2019 and Office 365 products.Configure and troubleshoot Windows networking (TCP/IP).Escalate issues to next-level support or management as appropriate.Troubleshoot issues with Microsoft Edge and Google Chrome.Provide support using remote tools.Install and troubleshoot a variety of in-house developed and third-party software.Troubleshoot desktop and network printer issues.Support Google Workspace products.Support Apple devices (iPad, iPhone).Understand and support Microsoft Active Directory (client-side).Implement hard drive encryption, preferably using Bitlocker and McAfee.Modify system registry as needed.Qualifications: Required Experience: 4 years of experience in PC support (desktop/laptop/thin client).4 years of experience with Windows 7/10 installation, patching, and troubleshooting.4 years of experience troubleshooting Microsoft 2019.4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.4 years of experience escalating issues to next-level support/management.4 years of experience troubleshooting Microsoft Edge and Google Chrome.4 years of experience providing support with remote tools.4 years of experience installing and troubleshooting a variety of software.Experience in support of Microsoft Office 365 products.Experience in Apple device support (iPad, iPhone).Thorough understanding of Microsoft Active Directory (client-side).Experience with hard drive encryption, preferably Bitlocker and McAfee.Desired Experience: Ability to troubleshoot desktop and network printer issues.Experience with Google Workspace products.Ability to modify the system registry.Education: Preferred: 4-year degree or equivalent technical study.Certifications: Industry certifications (A+, Network+, MCP, etc.) Communication: The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.

Position Title:Program Specialist IIJob Group:Professional & ScientificRequired Minimum Qualifications:Bachelor's degree and 2 years of related experience Preferred Qualifications:Experience coordinating, managing, or facilitating mentoring relationships between students, faculty, or graduate mentors. Teaching experience at the undergraduate or college level, including developing assignments, supporting learning outcomes, or assisting with curriculum delivery. Advising or mentoring experience in higher education, student success programs, research programs, or academic support roles. Experience working with students preparing for post-baccalaureate study, graduate admissions, or academic application processes (e.g., working in a graduate admissions office, graduate program coordination, academic advising, or research program administration). Research experience that includes designing studies, supporting data collection, mentoring undergraduate researchers, or collaborating with faculty on research projects.Job Description: The Graduate College at Iowa State University seeks applicants for a Program Specialist II working with the Ronald E. McNair Postbaccalaureate Achievement Program, a federally-funded program which supports first-generation, low-income students as they prepare for entry to graduate school and the attainment of an advanced degree. As a Program Specialist, you will be a key member of the McNair team with responsibility for the research component of the program, which includes developing content and teaching the two first-year research courses (U ST 3010 and 3020) on scientific research methods; providing guidance to Scholars as they complete a required faculty-mentored research project; and preparing participants for presentation of their work. The position will support program scholarship by leading, conceptualizing, and conducting research activities that strengthen program effectiveness and contribute to students' preparedness and motivation to pursue graduate degrees. The role will also assist the program director in assessing and evaluating program data for reporting to stakeholders and will oversee the McNair mentoring component involving faculty and graduate student mentors. This role offers a rare opportunity to build lasting, meaningful relationships with students across every college at Iowa State. The McNair Program is a close-knit community where staff and Scholars work closely and stay connected long after graduation. You will support students as they apply to a wide range of graduate programs, often 10 or more, and celebrate with them as they enter top institutions across the country. Many alumni return to share updates about their graduate school journeys and early careers, reflecting the strong sense of support and impact the program creates. For someone who values long-term student development and the chance to make a tangible difference in individual academic trajectories, this position is uniquely rewarding. The successful candidate will join a productive team of professionals who are fully engaged with the students we serve. Key responsibilities include: Assist students in securing faculty-mentored research positions and provide guidance on program policies and procedures. Represent the McNair Program in campus and program-related activities. Develop curriculum and instruct two research methods courses, including qualitative research methods. Consult with students on research design, analysis, and scholarly communication. Support students in preparing written and oral scientific communication and accompany them to academic conferences. Oversee and evaluate mentoring partnerships between students, faculty, and graduate mentors. Develop academic writing curricula and provide individualized feedback on graduate school application materials. Work directly with students on writing components of graduate applications. Collaborate with campus partners on student success initiatives. Support program management, annual reporting, and communication with students. Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position. This is a term position with opportunity for renewal. Level Guidelines • Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals • Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues • Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems • Responds to a broad range of inquiries and requests • May provide training and/or direction to lower-level staff • May lead projects of moderate scope and complexity • Provides guidance to students Appointment Type:Regular with Term Appointment (Fixed Term) Proposed End Date or Length of Term:September 30, 2026Number of Months Employed Per Year:12 Month Work PeriodTime Type:Full time Pay Grade:PS807Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email ********************** or call ************ or Toll Free: **************. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.Original Posting Date:December 15, 2025Posting Close Date:December 29, 2025Job Requisition Number:R18293

Full-time Description TD&I Cable Maintenance, LLC is seeking a proactive and tech-savvy Application Specialist to develop, maintain, and optimize internal software applications used across the company. This full-time position is ideal for someone with a background in low-code/no-code app development-particularly Microsoft Access databases-and experience working in operational or construction environments. You will be responsible for building user-friendly applications that streamline data input, tracking, and reporting functions for field crews, office staff, and management. Responsibilities: Design, build, and maintain internal applications using Microsoft Access databases and other related tools. Improve and maintain existing apps to align with changing company workflows and user feedback. Collaborate with departments (billing, operations, field personnel) to understand business needs and create apps that enhance efficiency and accuracy. Integrate applications with other platforms including Traqspera, Spectrum, Excel, etc. Provide training and support to users across the company on newly developed apps and tools. Assist with company-wide implementation of new applications, ensuring smooth rollouts and user adoption. Develop documentation, usage guides, and standardized data protocols for each application. Monitor performance of internal apps, troubleshoot issues, and proactively identify areas for improvement. Stay current with industry trends and new technologies that could improve operations or data workflows. Requirements Experience building and deploying applications using Microsoft Access databases and other platforms. Solid understanding of database logic, workflows, conditional logic, and app structure. 5+ years of experience in operations support, IT, or digital transformation roles; construction or telecommunications industry preferred. Strong analytical and problem-solving skills with attention to data flow clarity. Excellent communication and training skills for supporting non-technical users. Ability to work independently while managing multiple ongoing projects. Work Environment: Full-time; Monday through Friday (in-office) Fast-paced, solution-oriented environment with cross-functional collaboration

Summary The Technical Support Specialist - Level 1 is an entry-level position that provides professional technical support to all clients of Myriad Advisor Solutions. The Level 1 Specialists must possess strong analytical and strategic thinking, as well as planning, organizing and problem-solving skills: a high degree of technical expertise, sound professional and technical judgment, and a commitment to exceptional customer service and teamwork. Essential Duties and Responsibilities Daily tasks include, but are not limited to, diagnostics, troubleshooting, resolving network and wireless issues, setting up user accounts, formatting and setting up desktop and laptop computers Provide remote technical guidance, assistance, and coordination to end-users for PC, network, software, and hardware problems Support daily client communication- including phone, email, and chat requests. Accurately document details related to client support issues in help desk ticketing system and complete ticket/tasks efficiently Create, build, and foster strong and effective working relationships with peers, management, clients, and vendors Ensure growing knowledge of company supported systems, with a goal of becoming a product expert Ability to display dependability through IT Help Desk shift coverage spanning Monday-Friday 7am-7pm CST The Essential Duties and Responsibilities listed are not all inclusive; other duties as assigned will apply Desired Qualifications (Knowledge and Skills) Degree or Associates degree in Information Technology related field preferred; completed college coursework in conjunction with work experience will also be considered Current knowledge of computer systems, electronic systems, and software applications; Solid understanding of desktop applications Level 1 Technical Support experience preferred Intermediate to advanced knowledge of Microsoft Windows 10, and a willingness to learn new operating systems Intermediate to advanced knowledge of general internet technologies (email, web browsers, etc.) Basic knowledge of core network technologies (WiFi, routers, switches, etc.) Desired Traits Strong client service skills, first-hand experience interacting directly with customers; a genuine interest in serving and caring for our clients Strong professional phone etiquette Possesses strong work ethics and morals; is driven and motivated to advancing their career through hands on experience and evolving industry knowledge Core Value of C.A.R.E Communicate. Accountable. Respect. Ethical. Communicate. Comfortably connect with clients in an open and informative way that supports the Myriad C.A.R.E interaction style with our clients Positive: Create, support, and encourage a positive work environment; Energetic, eager to learn, team player and willing to cooperate Exudes excellent oral, written and interpersonal communication skills, well-spoken both on the phone and in person Approachable: Genuinely encourage business interactions with client, strategic business partners and internal team members; become and remain a reliable go-to resource Extraordinary customer service skills and presence while possessing a positive attitude through all client interactions Manage multiple client demands simultaneously, shift priority when the need arises, and consistently demonstrates flexibility and positivity Accountable. Energetic team player, with the ability and willingness to learn and effectively utilize new technologies as required and required Retain a fast-paced working environment, balances competing priorities and flexing between many tasks at any given time Dependable: Punctual to scheduled work shift/schedule, internal and external meetings. Consistently following through on tasks, projects, and client commitments Respect. Treat all people with courtesy, politeness, and kindness. Encourage peers and clients to express opinions and ideas. Listen to what others have to say in conjunction with respectfully expressing your viewpoint Consistently seek out ways to provide service and solutions to clients that will positively impact their transition and long-term business structure. Recognize client's business needs and think creatively to offer solutions to exceed those needs Brand Loyalty: Loyal and trustworthy to positively promote and display the Myriad brand, products and service offerings Ethical. Maintain a self-driven, results-orientated outlook with a positive focus on the overall success for client, strategic partner, and Myriad Confidential: Discreet in all aspects of the job; maintain confidentiality in all circumstances Adhere to processes and procedures to ensure the highest degree of efficiency is maintained; adheres to budget guidelines, reduce expenses as applicable, without jeopardizing the quality of output Display strong work ethics and morals; Is driven and motivated to advancing their career through hands on experience and evolving industry knowledge Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to stand, sit, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch or crawl, and talk or hear. The vision requirements include close vision and ability to adjust focus. Nature of position requires physical mobility and the ability to lift a minimum of 50 pounds.

The Support Technician is responsible for the initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure supporting those services. This is a cross functional role across multiple infrastructure platforms for virtualization, backup and recovery, network and firewall, and storage. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments. If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! Responsibilities Follow and respond to Triage team issue and request assignment and escalation closely within Service Level Agreements (SLA) Engage with Lightedge customers on the phone, in person, virtual meetings, and through the customer portal and ServiceNow to resolve issues and requests Install hardware upgrades and parts replacements into existing equipment Support complex customer environments utilizing a variety of IT Cloud infrastructure platforms and technologies Perform Network, Operating System, SANStorage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks for Lightedgemanaged customers and internal systems Create and update internal documentation of procedures, solutions to common problems, and customer-facing support materials Accurately and professionally document all communication with customers as initial response, regular updates, and resolution notes within SLAs Escalate to other teams per procedure following and maintaining SLAs Partner with the Lightedge Training department in recommending additions or modifications to existing technician and engineer training programs Expand and maintain technical knowledge needed to support rapidly changing technical needs of customers. Continue as a lifelong learner through multiple training opportunities Provide after-hours support as part of an operations on-call rotation to maintain high availability of services Requirements 3-5 years of experience in a technical support role with a focus on system administration or networking Intermediate knowledge supporting and administering in some of these areas: IBMi, Windows,Unix, and/or Linux server Operating Systems IBM operations for scheduled jobs and tasks Virtualization technologies (VMware, Nutanix AHV, or HyperV) Server hardware (Dell, HPE, Lenovo, etc) LAN/WAN Networks (Cisco, Juniper, Arista, etc) Firewalls (Palo Alto, Fortigate, Cisco ASA, etc) Web services (Apache, IIS, etc) Databases (MySQL, MSSQL, Mongo, etc) IPSEC and SSL VPN Load Balancers (F5, NSX, etc) Excellent written and verbal communication skills Problem solving skills and the ability to prioritize Customer service Possess the ability to comprehend and execute documented escalation procedures under pressure Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Why Orchard Place? At Orchard Place, we are dedicated to building a brighter future for children and families through compassionate care, early intervention, and community integration. Join our team and be part of a mission-driven organization that values inclusion, and continuous improvement. Job Title: Services Support Specialist Pay for this position is posted at: $21.00 hourly Position Overview: The Services Support Specialist provides essential support for the professional development and community development for the Child Care Resources & Referral (CCR&R) Region 4. This role ensures that training and community outreach efforts are coordinated effectively and delivered with a Trauma-Informed Care, strengths-based, and multi-occurring perspective. Key Responsibilities: * Participate in statewide Iowa CCR&R system-building activities. * Collaborate with the Professional Development Specialist to maintain CCR&R training and trainer approval systems and statewide training policies. * Respond to requests for information or assistance at the state level as directed. * Demostrate working knowledge of Iowa's training registry, I-Power. * Coordinate and monitor training logistics: * Ensure professional development policies are followed. * Assist with developing regional professional development plans for HHS-funded core series trainings and other professional development offerings. * Support professional development activities including scheduling, attending, monitoring events, documenting attendance, and follow-up communication. * Plan and attend regional professional development planning meetings. * Schedule and facilitate trainings, which may occur outside normal business hours. Secure training locations, prepare audiovisual equipment, handouts, and attendance records. * Provide technical assistance to child care providers in accessing I-Power. * Develop tools to increase the number of available child care slots in the region, particularly underserved areas. * Engage with community members to identify child care needs and available resources. * Participate in community and stakeholder meetings to address child care access and impact. * Support statewide meetings with HHS and CCR&R staff regarding provider recruitment and child care needs. * Maintain data on child care recruitment and business outreach; assist with reporting. * Prepare and distribute outreach materials for businesses, communities and events. * Partner with consultants to coordinate and host peer-to-peer provider events. * Complete required documentation. Qualifications: * Bachelor's degree in Early Childhood or Elementary Education with an Early Childhood Endorsement and formal education in adult learning OR two years of experience delivering successful adult education. * Experience in early care and education programs preferred. * Strong computer skills, including database management and Excel proficiency. * Valid driver's license and driving record that meets agency guidelines. What are some of the things our current staff enjoy while working here? * Enjoy a competitive benefit and time off package. * Make a significant impact on and provide valuable input in promoting quality childcare in Iowa. * Work with a supportive team to provide the best resources and support to our clients. * Receive professional development and training opportunities. Criminal and abuse registry checks completed as required by Orchard Place's licensing and accreditation standards.

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description The Deployment Technician will perform computer deployment work onsite at our Fortune 100 client. The Technician will have the opportunity to be involved in all facets of the deployment life cycle to include receiving, imaging, deployment, training and disposal. The Technician may also participate in special projects related to hardware and software support in this same environment. This is a first shift position. Qualifications The daily duties include but are not limited to: • Deployment of computers, peripherals, monitors, smartphones/IPhones, and VOIP phones • Migration of user data • End user orientation and troubleshooting • Preventive checks on A/V (audio video) equipment • Administrative tasks • Disposal of old equipment Required qualifications include: • Experience imaging and configuring PCs • Basic computer troubleshooting skills • Experience and/or knowledge of setting up and configuring VOIP • Experience troubleshooting and supporting computers • Excellent customer service skills • Strong background in Windows Operating Systems with emphasis on Windows 7 • Basic MS Office knowledge • A valid driver's license and proof of auto insurance • Ability to manage time effectively • Ability to effectively communicate technical information to a non-technical audience • Ability to walk and bend and perform labor-related duties of connecting computer equipment. • Ability lift up to 50 lbs. when moving electronic equipment. • Outstanding attendance and schedule adherence Additional Information

Technical support engineer (TSE) provides technical support and expertise to customers, dealers and internal colleagues and ensures that service tickets are actioned in a timely manner and are in line with the customer promises. The Technical Support Engineer shall continuously improve his/her technical & product knowledge to be able to identify, analyze and provide technical knowledge to internal and external customers. The Technical Support Engineer shall promote technical training material, procedures, best practices, technical manuals etc. and ensure its contents are validated and available. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. Provide technical remote support to customers and dealers. Ensuring that the escalation process is followed and analysed as well as provide remote technical assistance for each service request accordingly. Providing feedback to other internal departments as required regarding manuals, technical specifications relating to fit, function and quality. Escalate unresolved concerns to manager and/or Director of Customer Support Translate service tickets into technical documentation by creating troubleshooting aids and quick reference procedures and guides on common problems identified through remote support. Identify upsell and cross-sell opportunities and channel it to Customer Support Coordinators to create a quote. Participate as requested in new product development projects providing technical experience from the perspective of the customers and dealers. Expected to travel up to 30% to customers' locations or other locations to increase hands-on experience and knowledge level of our products or components used in our products. Validate and update data on Unit files based upon updates from the field and through remote support. Report on quality issues utilizing Corrective Action requests, Field Issues Reports and providing technical expertise during Root Cause Analyses of the issues. Other duties assigned due to the need of the business. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent communication skills and ability to work in a multi-discipline team environment. A naturally outgoing individual with a profound ability to interact with customers and teams alike. Ability to build lasting relationships with the customers and dealers. Understanding of customer satisfaction/experience and the ability to translate that into feedback to the organization and react accordingly. A customer and service minded self-starting individual, that is proactive, organized, and who can manage time effectively and is goal oriented. Ability to execute agreed tasks and deadlines against performance metrics. Ability to be related to all levels of knowledge and translate complexity in step-by-step instructions. Computer/ERP/Software literate able to use these tools to be successful. Must have advanced understanding of mechanical, hydraulic, pneumatic, and electrical systems and circuits. Expert ability to read and interpret schematics related to electronics, pneumatics, and hydraulics. Must desire to be the knowledge expert for technical support team in at least one of the following areas: Mechanical, Electrical, Software/Controls, Hydraulics. EDUCATION - EXPERIENCE - COMPUTER SKILLS College education in mechanical, electrical or software Technical college degree preferred or equivalent experience. 2-3 years of technical experience required preferable from design, production, or service roles. Experience of using an ERP, CRM, Software applications required to remotely diagnose problems. Proficient computer skills including Word, Excel, and PowerPoint. Knowledge of customer service processes and ideally worked in an OEM Service environment. Is preferred. Bilingual in Spanish is preferred but not required. CORE VALUES - Listed in bold below are Cemen Tech's six Core Values including an example of each Core Value. Positive Mindset - We know our attitude affects our performance. Ingenuity - Better, Faster, Easier. Accountable - We accept responsibility for our actions. Do the Right Thing - Do the right thing every time. Engaged - Listening to understand...acting to accomplish. Safety - We will reinforce safe habits by our own actions. COMPETENCIES To perform this position successfully, individual should demonstrate the following work competencies: Problem Solving - Identifies and resolves issues in a timely manner. Communication Skills - Speaks clearly, listens, and receives clarification, responds to questions while under pressure. Dependability - Follows instructions, responds to management direction, and takes responsibility. Quality Assurance - Demonstrates accuracy and thoroughness. Ethics/Professionalism - Treats people with respect; Works ethically and with integrity. Organizational Support - Follows policies and procedures. Judgment - Exhibits sound and accurate judgment. Safety and Security - Observes safety and security procedures; Uses equipment properly. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee: Must be able to frequently stoop/bend. Must be able to regularly use hands and arms. Must be able to regularly stand and walk. Must be able to lift and/or move up to 30 pounds. Must be able to work up to 15 feet off the ground, to work inside of bins on units, to climb ladders on occasion. Specific vision abilities required by this job include close, distance, color, and peripheral vision. ENVIRONMENTAL ADAPTABILITY The noise level in the work environment is usually moderate. Cemen Tech, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Cemen Tech, Inc.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 4-6 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Program Specialist II Job Group: Professional & Scientific Required Minimum Qualifications: Bachelor's degree and 2 years of related experience Preferred Qualifications: Experience coordinating, managing, or facilitating mentoring relationships between students, faculty, or graduate mentors. Teaching experience at the undergraduate or college level, including developing assignments, supporting learning outcomes, or assisting with curriculum delivery. Advising or mentoring experience in higher education, student success programs, research programs, or academic support roles. Experience working with students preparing for post-baccalaureate study, graduate admissions, or academic application processes (e.g., working in a graduate admissions office, graduate program coordination, academic advising, or research program administration). Research experience that includes designing studies, supporting data collection, mentoring undergraduate researchers, or collaborating with faculty on research projects. Job Description: The Graduate College at Iowa State University seeks applicants for a Program Specialist II working with the Ronald E. McNair Postbaccalaureate Achievement Program, a federally-funded program which supports first-generation, low-income students as they prepare for entry to graduate school and the attainment of an advanced degree. As a Program Specialist, you will be a key member of the McNair team with responsibility for the research component of the program, which includes developing content and teaching the two first-year research courses (U ST 3010 and 3020) on scientific research methods; providing guidance to Scholars as they complete a required faculty-mentored research project; and preparing participants for presentation of their work. The position will support program scholarship by leading, conceptualizing, and conducting research activities that strengthen program effectiveness and contribute to students' preparedness and motivation to pursue graduate degrees. The role will also assist the program director in assessing and evaluating program data for reporting to stakeholders and will oversee the McNair mentoring component involving faculty and graduate student mentors. This role offers a rare opportunity to build lasting, meaningful relationships with students across every college at Iowa State. The McNair Program is a close-knit community where staff and Scholars work closely and stay connected long after graduation. You will support students as they apply to a wide range of graduate programs, often 10 or more, and celebrate with them as they enter top institutions across the country. Many alumni return to share updates about their graduate school journeys and early careers, reflecting the strong sense of support and impact the program creates. For someone who values long-term student development and the chance to make a tangible difference in individual academic trajectories, this position is uniquely rewarding. The successful candidate will join a productive team of professionals who are fully engaged with the students we serve. Key responsibilities include: * Assist students in securing faculty-mentored research positions and provide guidance on program policies and procedures. * Represent the McNair Program in campus and program-related activities. * Develop curriculum and instruct two research methods courses, including qualitative research methods. * Consult with students on research design, analysis, and scholarly communication. * Support students in preparing written and oral scientific communication and accompany them to academic conferences. * Oversee and evaluate mentoring partnerships between students, faculty, and graduate mentors. * Develop academic writing curricula and provide individualized feedback on graduate school application materials. * Work directly with students on writing components of graduate applications. * Collaborate with campus partners on student success initiatives. * Support program management, annual reporting, and communication with students. Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position. This is a term position with opportunity for renewal. Level Guidelines * Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals * Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues * Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems * Responds to a broad range of inquiries and requests * May provide training and/or direction to lower-level staff * May lead projects of moderate scope and complexity * Provides guidance to students Appointment Type: Regular with Term Appointment (Fixed Term) Proposed End Date or Length of Term: September 30, 2026 Number of Months Employed Per Year: 12 Month Work Period Time Type: Full time Pay Grade: PS807 Application Instructions: To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email ********************** or call ************ or Toll Free: **************. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager. Original Posting Date: December 15, 2025 Posting Close Date: December 29, 2025 Job Requisition Number: R18293

Job DescriptionDescription: TD&I Cable Maintenance, LLC is seeking a proactive and tech-savvy Application Specialist to develop, maintain, and optimize internal software applications used across the company. This full-time position is ideal for someone with a background in low-code/no-code app development-particularly Microsoft Access databases-and experience working in operational or construction environments. You will be responsible for building user-friendly applications that streamline data input, tracking, and reporting functions for field crews, office staff, and management. Responsibilities: Design, build, and maintain internal applications using Microsoft Access databases and other related tools. Improve and maintain existing apps to align with changing company workflows and user feedback. Collaborate with departments (billing, operations, field personnel) to understand business needs and create apps that enhance efficiency and accuracy. Integrate applications with other platforms including Traqspera, Spectrum, Excel, etc. Provide training and support to users across the company on newly developed apps and tools. Assist with company-wide implementation of new applications, ensuring smooth rollouts and user adoption. Develop documentation, usage guides, and standardized data protocols for each application. Monitor performance of internal apps, troubleshoot issues, and proactively identify areas for improvement. Stay current with industry trends and new technologies that could improve operations or data workflows. Requirements: Experience building and deploying applications using Microsoft Access databases and other platforms. Solid understanding of database logic, workflows, conditional logic, and app structure. 5+ years of experience in operations support, IT, or digital transformation roles; construction or telecommunications industry preferred. Strong analytical and problem-solving skills with attention to data flow clarity. Excellent communication and training skills for supporting non-technical users. Ability to work independently while managing multiple ongoing projects. Work Environment: Full-time; Monday through Friday (in-office) Fast-paced, solution-oriented environment with cross-functional collaboration