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Support specialist jobs in Anchorage, AK

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  • IT Support Specialist

    Afognak 4.3company rating

    Support specialist job in Anchorage, AK

    Afognak Native Corporation has an exciting opportunity for an IT Support Specialist (helpdesk) to support our corporate office located in Anchorage, AK. The IT Support Specialist will provide end user technical support for desktop and laptop systems, and associated hardware and software within the organization. This includes but is not limited to operating systems, and desktop applications. Handle on-site and remote technical issues as needed. Trouble-shoot network, hardware, software, and application problems. Responsible for maintaining equipment and replacing non-functional equipment. Participate in equipment and/or software installations; moves; adds and changes. Work with other team members on server, client, network, and application-related projects. Troubleshoot and resolve end-user system issues related to Email and Microsoft TEAMS. Install and deploy Windows 11 desktop and laptop computers using SCCM, both locally and remotely. Support the installation and configuration of all end-user software in applicable sites, including many remote offices. Work with all corporate departments and branch offices to investigate, review needs, obtain price quotes, make recommendations, install, and maintain personal computers and applications. Assist in providing computer technical support relating to software and hardware problems reported by users. Maintain IT asset inventory. Provide daily support and technical issues resolution via instant messaging, phone calls, email, and ServiceNow ticketing system. Installs workstations, laptops, and printers. Respond in a timely manner to malware incidents, and remediate malware-infected systems. Demonstrates capacity for prioritization and management in a dynamic environment. Manage and maintain all onsite audio-visual equipment to include daily testing. Provide onsite and offsite audio-visual/presentation support for high-profile director meetings. Provide high-level Board of Director support as needed. Assist remote offices in troubleshooting Internet and network problems. Create user Active Directory accounts, Exchange email accounts, and TEAMS accounts. Add/remove user accounts from security and distribution groups. Performs other related duties as required. Lifting up to 75lbs may be required as well as maneuvering under desks and equipment. Payrate: $24.04 to $28.85 Hourly Requirements Strong, technical working knowledge of Windows Operating Systems and Microsoft Office. Bachelor's degree in Computer Science or Business Management preferred, or equivalent work experience may be substituted (at least two (2) to five (5) years). Must have a strong technical background and a positive attitude. Must have a willingness to learn new technologies, be a team player, and provide excellent customer service. Must be self-motivated and be able to work with limited supervision. Experience troubleshooting computer hardware and software. Two to five years of technical computer support experience. Some experience in computer repair. Experience installing operating systems and applications on desktop and laptop computers. Knowledge and troubleshooting skills in basic networking, including TCP/IP, DHCP, and DNS. Basic understanding of Active Directory a plus. Office 365 knowledge a plus. CompTIA A+ certification preferred. Microsoft MCSA: Windows 10 a plus. Hands-on experience with Microsoft-based computer hardware. Excellent troubleshooting and diagnostic skills. Demonstrated ability to interact with all technical and non-technical members of the organization. Knowledge of handheld mobile devices such as iPhones, and Android devices. Strong communication skills, including both verbal and written skills. SCCM experience preferred.
    $24-28.9 hourly 60d+ ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & FireControlman) - Full Time

    Us Navy 4.0company rating

    Support specialist job in Anchorage, AK

    About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training - Great Lakes, IL (11 weeks) FC Strand - Great Lakes, IL (16 weeks) ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $35k-41k yearly est. 7d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Support specialist job in Anchorage, AK

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $64k-76k yearly est. 60d+ ago
  • IT Support Specialist

    Kendall Dealership Holdings LLC

    Support specialist job in Anchorage, AK

    Job DescriptionDescription: We are seeking a highly motivated and personable IT Support Specialist to join our technology team. This hybrid Service Desk / Field Technician role is ideal for someone with solid foundational IT skills who is eager to grow their skill in more advanced system, network, and infrastructure support. This position will support multiple dealerships across the region and serve as the primary on-site IT resource for Alaska, providing hands-on troubleshooting, exceptional customer service, and light network support. The ideal candidate is self-driven, adaptable, and excited to work in a fast-paced, multi-location environment. While the position follows a set weekly schedule, flexibility for early/late shifts and occasional nights or weekends (typically scheduled well in advance) is important. Key Responsibilities • Provide Tier 1-2 support, including password resets, account unlocks, workstation troubleshooting, and software support. • Manage user lifecycle processes in Active Directory, Office 365, and other internal systems. • Image, configure, and deploy desktops, laptops, and peripheral hardware for new and existing users. • Deliver both remote and on-site technical support across multiple dealerships. • Travel between local sites and provide periodic ON-SITE support in Fairbanks and Soldotna. • Assist with basic network administration tasks, including DHCP/DNS checks, GPO troubleshooting, and firewall console access for guided configuration changes. • Support technology rollouts, dealership openings, and major deployment projects. • Maintain documentation, ticket updates, and detailed notes to ensure continuity of support. • Identify recurring issues, propose improvements, and take initiative in finding solutions. • Collaborate with the broader IT team while acting as the primary technical resource for Alaska operations. WORKING CONDITIONS/ENVIRONMENTAL FACTORS: • Primarily indoor office environments with occasional exposure to outdoor weather during on-site visits. • May encounter moderate noise, cleaning chemicals, or other standard workplace hazards. • Must be willing to travel locally and occasionally out of state as needed. PHYSICAL REQUIREMENTS: • Standing/walking: Frequently, up to ¾ of the work shift, often on hard surfaces. • Sitting: Frequently, up to ¾ of the work shift. • Lifting: Occasionally up to 50 lbs; rarely up to 100 lbs. • Carrying: Occasionally up to 50 lbs for distances up to 200 feet. • Bending/twisting: Frequently. • Climbing: Rarely; may use ladders up to six feet. • Reaching: Occasionally at all height levels. • Pushing/pulling: Occasionally up to 30 lbs of force. • Fine hand manipulation required for repairs and equipment handling. As the sole IT support on site you will be the only one to carry the equipment to and from placed. Requirements: • 1-2 years of hands-on experience in IT support, help desk, or a related technical field. • Strong customer service and communication skills; able to work professionally with all levels of staff. • Solid understanding of Windows 10/11, desktop support, and basic troubleshooting methodologies. • Familiarity with Active Directory, DNS, DHCP, Group Policy, and Office 365 administration. • Ability to travel regularly to local dealerships and occasionally out of state. • Self-motivated with strong multitasking, time management, and organizational abilities. Preferred Skills: • Experience with remote support tools and ticketing systems. • Exposure to networking concepts, firewall interfaces, and escalation workflows. • Experience supporting multi-site environments. • CCNA or similar networking knowledge (preferred but not required). • Comfort working independently as the sole technician supporting a region. Helpful Knowledge, Skills and Abilities: Windows 10/11, Desktop/Laptop Support, Troubleshooting, Active Directory, Customer Service Hardware Support, Office 365, Help Desk Support, Ticketing Systems, Computer Imaging Technology Deployment, Remote Support Tools, Basic Networking, Firewall Console Familiarity
    $32k-47k yearly est. 9d ago
  • Technical Support Specialist - White Glove Service

    Denalitek

    Support specialist job in Anchorage, AK

    Job Description Be the first line of defense for our clients' technology needs. At DenaliTEK, our Service Center is the heartbeat of our support operations. Where urgency meets professionalism and every interaction builds trust. We're looking for a Technical Support Specialist who can manage incoming tickets and calls, resolve issues quickly, and deliver white glove service every single time. What You'll Do Resolve Support Requests - Respond to 100% of client requests. Maintain SLA Commitments - Work critical tickets immediately, prevent SLA breaches, and escalate when needed. White Glove Service - Provide a seamless, courteous, and thorough client experience, even for routine requests. Service Board Management - Keep tickets updated with clear, client-ready notes and ensure the board stays clean and organized. Collaboration - Work closely with peers to ensure client needs are fully addressed. Requirements What We're Looking For Must-Have Skills & Experience 2+ years in IT support, help desk, or service desk roles. Proficiency in Microsoft 365, Windows desktop OS, and basic networking. Experience with ticketing systems (ConnectWise preferred). Clear, professional communication with clients and team members. Strong documentation skills and attention to detail. Nice-to-Haves Experience in an MSP or multi-client environment. Familiarity with remote monitoring and management (RMM) tools. CompTIA or Microsoft certifications. Benefits Hybrid role - office provided, but we want you working with our clients 100% company-paid medical, dental, and vision insurance 401(k) with company contribution 4 weeks of PTO annually, plus 7 paid holidays Reimbursements for mileage, parking, internet, and cell phone A no-drama, no-politics environment that values performance and integrity We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
    $32k-47k yearly est. 9d ago
  • Electronic Health Record (EHR) Support Specialist I, II

    SCF 4.2company rating

    Support specialist job in Anchorage, AK

    Electronic Health Record (EHR) Support Specialist I: Hiring Range $62,691.20 to $83,574.40 Pay Range $62,691.20 to $94,016.00 Electronic Health Record (EHR) Support Specialist II: Hiring Range $71,760.00 to $95,693.87 Pay Range $71,760.00 to $107,660.80 Summary of Job Responsibilities: The Southcentral Foundation (SCF) Electronic Health Record (EHR) Support Specialist is responsible for the definition, development, testing, analysis, and maintenance of new and existing Electronic Health Record software applications and related database infrastructure for SCF to meet its business strategies, goals, and objectives. Responsible for providing advanced application support to customers. May also be responsible for user training and support and automation of business processes. Responsible for working with senior leadership, management, committees, and external partners to develop and redesign systems and processes to improve the overall effectiveness of SCF. This position has two (2) levels designed to provide progressively more responsible and independent work experiences. Progression between job levels is based on the demonstrated ability to successfully handle more progressively responsible assignments. Qualifications: SCF programs are established to serve a primary population comprised of Alaska Native people who are affiliated with Cook Inlet Region, Inc. (CIRI) and Alaska Native and American Indian people within SCF's geographical service area. Employees should have a thorough understanding of the cultures and the needs of this population. Such knowledge is critical to ensure the achievement of SCF's vision of a Native Community that enjoys physical, mental, emotional, and spiritual wellness, and mission of working together with the Native Community to achieve wellness through health and related services: 1. Bachelor's degree in Business, Clinical Informatics, or Information Technology; OR equivalent experience and education. 2. Two (2) years EHR Systems Support experience; OR two (2) years Health Informatics experience. Additional Qualifications for Electronic Health Record (EHR) Support Specialist II: 1. Two (2) additional years of Electronic Health Record (EHR) Support Specialist experience; OR two (2) additional years of Health Informatics experience; OR demonstrated competency at the Electronic Health Record (EHR) Support Specialist I level. Native Preference: Under P.L. 93-638, as amended, the company pursues a policy of Native preference in hiring, contracting and training. SCF Human Resources must receive certification before applicants receive preference. Employee Health Requirements: Compliance with our Employee Health Procedure is a condition of SCF employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs designated as a Health Care Personnel (HCP) position, requires that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19 vaccination is required.
    $31k-35k yearly est. 1d ago
  • Temporary Tech Support

    Anchorage Schools

    Support specialist job in Anchorage, AK

    Information Technology/Temporary Tech Support Additional Information: Show/Hide Bargaining Unit: Temporary Work Year: Varies Work Day: Varies Wage: $19.00 per hour The Temporary Technical Support position is hired for specific short term projects. The temporary tech is tasked by the technical support supervisor or the technical support specialist II. Job Requirements The following are required: * A high school diploma or equivalent. * Demonstrated ability to troubleshoot and correct problems relating to operating systems and applications for both Windows and Apple platforms. * Must have exceptional interpersonal skills and the ability to calm and work with irritated and discouraged users. * Must have exceptional listening and logical reasoning skills to analyze problems and determine effective solutions. * Must be prepared to work outside normal working hours as required. * Must have own transportation with a current Alaska driver's license and be prepared to use it on company business. The following are preferred: * A rudimentary understanding of computer connectivity. * Ability to follow directions consistently and thoroughly. * Ability to establish and maintain productive working relationships with others. Essential Job Functions * Changes printer configurations. * Turns computers on and verifies they are connected to the network. * Assists the Information Technology supervisor and network and support center staff to monitor application connectivity over the ASD network. * Installs new computers and migrates user files and applications from existing computers. Physical /Mental Demands The physical demands of this job require frequent standing, walking, sitting, speaking and hearing. Specific visual abilities are also required. The employee is regularly required to reach with his/her hands and arms and occasionally lift items weighing less than 40 lbs. Additionally, the employee must be able to understand vague and implicit instructions, be able to readily recall facts and details, handle conflict and make effective decisions under pressure. The employee must have the ability to effectively manage the stress of working with students, parents, and other employees representing diverse cultures, personalities, and work styles in a dynamic work environment. The Anchorage School District is committed to providing reasonable accommodations, according to applicable state and federal laws, to all individuals with a qualified physical or mental disability. Work Environment Work is performed in a professional environment with a wide variety of individuals having differing functions, personalities and abilities, including working with diverse groups of people in a variety of different settings. While performing the duties of this job the employee may be regularly exposed to a video display. The employee may be exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. Additional Job Information This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job related duties as requested by any person authorized to give instructions or assignments. Anchorage School District (ASD) employees must possess the ability to read and write in English. This also includes the ability to communicate in English with school staff, co-workers, and the public; as well as have the ability to comprehend and carry out oral and written directions and understand and follow English instructions and written documents. Offers of employment are contingent upon completion of a satisfactory criminal background check. For certificated positions, this is in addition to the background check conducted through the certification process with the Alaska State Department of Education and Early Development (DEED). This position may be required to work in ASD facilities on the military installations (JBER). Please visit the government REAL ID website for additional information. The Anchorage School District is an equal employment opportunity employer.
    $19 hourly 60d+ ago
  • Tier 1 Help Desk

    Insight Global

    Support specialist job in Anchorage, AK

    A company local to Anchorage, AK is hiring for a Tier 1 Help Desk. You will be the first point of contact for technical support, helping users via phone, email, or in person. You will troubleshoot basic IT issues, manage support tickets, escalate when needed, and document solutions. You will also monitor systems, respond to alerts, and guide users on how to use software effectively-all while delivering excellent customer service. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements 2-3 years experience of IT support experience 1-3 years Microsoft background Strong customer service and communication skills CJIS Clearance
    $41k-61k yearly est. 19d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Support specialist job in Anchorage, AK

    This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls are paid at $50 each Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-41k yearly est. 14h ago
  • Sr IT Service Technician

    Labcorp 4.5company rating

    Support specialist job in Anchorage, AK

    Sr IT Field Technician - West Division Department: Information Technology Reports To: Regional IT Support Services Supervisor The IT Field Technician plays a critical role in supporting Labcorp clients' technical needs across the West Division. This position requires strong customer service, training, and troubleshooting skills, along with the ability to resolve hardware and software issues both remotely and on-site. The technician will serve as a trusted technical resource for client offices and internal teams, ensuring seamless operation of Labcorp's proprietary lab systems and equipment. Key Duties & Responsibilities Train clients on Labcorp's proprietary laboratory system and workflows Troubleshoot and resolve client issues related to Labcorp systems, hardware, and connectivity Escalate advanced or second-level system issues to appropriate internal support teams Process hardware requests including ordering, setup, installation, and testing Provide technical support for Labcorp equipment in client offices Travel occasionally to client locations to deliver hands-on support and training Collaborate with internal IT teams to support cross-functional troubleshooting and system integration Support Labcorp onsite lab with hardware, software, and network-related issues Perform IT asset management including inventory tracking and lifecycle documentation Participate in special projects and complete assigned tasks in support of team goals Schedule & Work Conditions Standard hours: 8:00 AM - 5:00 PM (non-exempt role) Position based in-office at Labcorp's Anchorage location Overtime may be required based on business needs and is paid accordingly Occasional travel required, which may include overnight stays Requirements Associate's Degree in Information Technology or equivalent work experience 2+ years of experience in desktop, network, or IT support within a corporate or laboratory setting Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts Proven experience with hardware/software installation, configuration, and troubleshooting Excellent communication skills and a strong customer service orientation Ability to work independently and manage multiple priorities in a fast-paced environment Preferred Qualifications Experience supporting laboratory or healthcare IT systems Familiarity with specialty or proprietary lab applications Prior experience in a multi-location or enterprise-scale IT support environment Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
    $47k-57k yearly est. Auto-Apply 60d+ ago
  • Branch Support Specialist

    Calista Brice

    Support specialist job in Anchorage, AK

    Yukon Equipment Inc.Regular Pay Range: $25-$35 per hour Why choose us? As a proud subsidiary of Calista Brice, we're part of a family of 20+ companies tackling tough construction, environmental, and technical challenges. Working at a Calista Brice company means joining a team where cultural values and practical innovation come together to create meaningful impact. You'll experience the stability of a large organization while enjoying the tight-knit community and entrepreneurial spirit of a smaller company, with opportunities to grow your career across our diverse family of businesses. Calista Brice is owned by Calista Corporation, an Alaska Native Corporation (ANC) established under the Alaska Native Claims Settlement Act of 1971. ANCs were created to support economic development and self-determination for Alaska's Indigenous peoples. Our work directly contributes to advancing the social, cultural, and economic welfare of over 35,000 Alaska Natives in the Calista Region. What does Yukon Equipment Inc. do? Yukon Equipment is Alaska's oldest locally-owned heavy equipment dealer, supporting construction projects with sales, rentals, repairs, and parts for a wide range of machinery. With store locations in Anchorage, Wasilla, and Fairbanks, we sell and repair backhoes, excavators, bulldozers, trailers, forklifts, and everything in between. Our technical experts help Alaska's builders find exactly what they need to get the job done right. Working alongside our experienced team, you'll have the chance to develop diverse skills and build your career. Yukon Equipment is a proud subsidiary of Calista Brice, a group of 20+ companies delivering construction, engineering, and environmental solutions across the United States. What can you expect? As the Branch Support Specialist, you will work onsite in Anchorage, AK and will assist in the general operations of the Anchorage Product Support Department while assisting Territory Sales Managers (TSMs) with sales and rental leads. This role serves as a key liaison between customers, sales, and service teams, coordinating equipment rentals, managing dispatch and maintenance schedules, and ensuring accurate documentation and billing. You will also assist with customer service, parts coordination, and yard operations, helping maintain organized, efficient, and safe branch activities. Strong communication, organizational, and multitasking skills are essential to ensure smooth daily operations and exceptional customer support. How will you do it? Work with Territory Sales Managers and customers to develop sales and service leads. Create and record work orders as necessary. Assist walk-in customers with rentals, sales, parts, and or service issues, and direct to the proper department as necessary. Coordinate with clients to confirm rental specifications, pricing, and delivery schedules on rentals, parts, and service projects. Create and process rental orders, ensuring proper documentation and equipment availability. Assist with managing customer accounts and ensuring the accuracy of rental agreements and billing details. Maintain and update customer records, sales data, and rental history in the Customer Relationship Management (CRM) system. Safely move and organize heavy equipment in a neat and efficient manner. Maintain yard cleanliness, organization, and overall operational readiness. Support the rental department by assisting with equipment check-in and check-out, including cleaning units and operating a pressure washer as needed. Operate material handling equipment such as forklifts and other related machinery. Assist in promptly addressing customer complaints or issues, working with relevant teams to provide effective solutions. Manage dispatch, rental repairs and maintenance of rental equipment fleet. Manage rental yard activities including equipment sign-out/check in, and yard organization. Manage inventory and ensure accurate counts and assist with unit audits. Assist customers with parts orders and parts delivery as needed. Code external vendor invoices (shop supplies, sublet repairs) and bills for processing. Prepare customer and internal work orders for closing for the Service Department. Maintain filing of closed work orders. Direct parts and rental calls to Anchorage Branch. Coordinate with Anchorage Branch for office supplies and administrative support. Work in a constant state of alertness and in a safe manner. Move and arrange heavy equipment in an organized manner. Be responsible for yard cleanliness and organization Assist the rental department in checking in and out rental equipment including cleaning units and operating a pressure washer. Utilize material handling equipment such as forklifts, etc. Perform other duties as assigned. Supervisory Functions: This position does not have any supervisory responsibilities. Knowledge, Skills & Abilities: Knowledge of service department operations, equipment rentals, and parts management. Understanding of rental agreements, work orders, and invoicing processes. Familiarity with inventory tracking, yard organization, and equipment maintenance procedures. Understanding of customer service principles and conflict resolution practices. Excellent time management skills and ability to use time effectively during scheduled shifts. Ability to be consistently attendant and punctual. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and other technical documents. Ability to actively listen and provide high quality customer service. Ability to conduct business ethically with customers, vendors, and co-workers. Ability to communicate effectively to customers, and before a group of people. Good working knowledge of business software applications presently used by the Company. Working knowledge of CRM systems, and office software (Microsoft Office Suites, Outlook, etc.) and ability to learn new applications. Ability to learn and understand the Company's Standard Operating Procedures (SOPs). Ability to be detail oriented and ensure work is completed in an accurate manner. Ability to work effectively in a team environment and support multiple departments simultaneously. Ability to think independently, suggest improvements to workflow, and present ideas and information in an efficient manner. Strong organizational skills with the ability to manage multiple tasks simultaneously. Ability to work a flexible schedule. Basic working knowledge of mathematical skills such as addition, subtraction, multiplication and division, using whole numbers, common fractions, and decimal points. Ability to follow and respond to management directions. Ability to complete tasks on time or provide follow-up with an alternate plan. Ability to maintain a professional appearance. Knowledge of construction equipment. Ability to work in a Native Corporation multi-business environment. Who is Yukon Equipment looking for? Minimum Qualifications: High School diploma or GED equivalent required. Minimum of five (5) years of service writing experience or related field required. Valid state driver's license and be qualified to operate a vehicle under the conditions of Yukon Equipment's Driving Policy. Must be able to pass background check and drug screen. Working Environment: The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment is typically fast paced and customer service oriented. More Reasons you will love working with Yukon Equipment: Competitive wages and bonus programs - We believe in developing our employees to progressively advance in their careers. We achieve this by providing you with annual performance reviews with recommendations on training to achieve your goals. Mentorship Program designed for employees to formalize a working relationship between seasoned professionals and young professionals to develop specific areas of knowledge to grow their careers within the family of companies. Tuition reimbursement. Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from with ridiculously low employee premiums. FSA health care and/or dependent care/HSA with HDHP. Dental and Vision Insurance. Employee Assistance Program for you and your family. Company paid Life Insurance, AD&D, LTD. Voluntary paid Life Insurance and AD&D as well as STD, Accident, Cancer/Critical illness, and Whole Life Insurance. Paid time off (based on an employee having 2080 paid regular hours per year (40 hours per week). May increase per years of service in eligible status.) 0-2 years 15 days 3-5 years 23 days 6-9 years 27 days 10-14 years 30 days 15-19 years 33 days 20 or more years 37.5 days 10 Regular Holidays, 1 Bonus - Work Anniversary “Floating” Holiday. Eligible after 1 year of service, must be taken within the calendar year. 401(K) match at $0.50 on the dollar up to 6% of your contribution. *Benefits may vary based on status of position and subject to associated plan eligibility provisions, or company handbook. For questions, please email the Human Resources Department at **************************** How do you apply? Please visit our careers page at ******************** and select Yukon Equipment Inc under the company tab. You have questions, or need assistance with applicant accommodation, how do you reach a recruiter from Yukon Equipment Inc? Simply reach out to **************************** As an Equal Opportunity/Affirmative Action Employer, we believe in each person's potential, and we'll help you reach yours. Join us and let's get started! For the full including physical and environmental demands please reach out to **************************** PREFERENCE STATEMENT Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g). EEO STATEMENT Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits. REASONABLE ACCOMMODATION It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. The statements contained in this are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. This is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.
    $25-35 hourly Auto-Apply 60d+ ago
  • Desktop Technician I (Future Opening)

    General Communication 4.7company rating

    Support specialist job in Anchorage, AK

    GCI's Desktop Technician I will be responsible for providing local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system requests and issues. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Design, develop, test, and implement IT solutions that benefit company business improving processes, applications, and utilities, while providing local and remote employees and contractors with technical support for desktop hardware, software, and operating system issues following documented established procedures. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Actively pursuing training and development opportunities to enhance technical skills and knowledge base. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. The ability to multi-task and adapt to multiple changing priorities is essential. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to build and maintain effective working relationships with customers, management staff, and peers. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Strong interpersonal and communication abilities, both written and verbal, while communicating with technical and non-technical customers. Excellent documentation and organizational skills. Excellent active listening and problem-solving skills with the ability to analyze, troubleshoot and resolve user's problems utilizing unified communications tools and in person. Installation and configuration of recent and current Windows OSs, Mac iOs, Intel-based desktop, laptops, and mobile devices, IP-based wired and wireless networks, MS Office Applications, ticketing applications, and Point-of-Sale systems. Apple OS and iOS app support, upgrades, and general troubleshooting. Utilizing JAMF environment to include installations, configurations, and recovery solutions. Software and hardware deployment tools required for developing and deploying images in an enterprise-wide environment. Setup and configure local and network-attached devices. Knowledge of industry standards for network wiring, wireless networks, and installation and maintenance procedures of computer systems' hardware and software. Knowledge of remote access tools such as Beyond Trust Remote Support/Bomgar used to remediate and coordinate remote computer issues and software installs. Level Definition Position Title: Desktop Technician I Grade: T05 Additional Job Requirements: This is an entry level position within the IT desktop career path. Must have a basic understanding of telecommunications; provide employees and contractors with technical assistance with computer hardware, software, and Operating System configurations and issues. Provide technical assistance in person, remotely, and via unified communications methods. Working under close supervision will execute basic troubleshooting, analyzing and resolution for computer hardware and software support issues. Work with internal employees and external contracting customers in analyzing, troubleshooting, and resolving computer hardware and software support issues. Image and deploy desktops, laptops, and mobile devices as needed for new hires, local and remote repairs, and upgrades, providing users with informal training on computer applications and hardware best practices, and provide customer service from front counter. Update status and/or resolve Tier II support tickets according to priority in the Cherwell and JIRA ticketing systems, documenting root cause and detailed resolution as work is performed. Utilize standard diagnostic tools to troubleshoot and resolve issues with Windows and MAC iOS computers, mobile devices, network connections, point of sale systems, printers, and IP phones. Maintain current Desktop Services SOPs (Standard Operation Procedures), and regularly update any changes through the Knowledge Support Center using enterprise knowledge article repositories. Prepare equipment for shipping and warehouse pickup. Receive, document and inventory incoming packages. Minimum Qualifications: Required: High School diploma or equivalent. Minimum two (2) years of experience in technical customer support, desktop users with hardware and/or software applications. Preferred: Associate degree in information technology/Systems, Computer Science, Communications, electronics, telecommunications or related. Telecommunications experience. CompTIA A+ or CompTIA Network+ ITIL Foundations/ACSP/MCP/MCDST/HDI-DST Other telecom industry or job specific certifications. Required at ALL Levels DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\ All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
    $35k-39k yearly est. Auto-Apply 60d+ ago
  • On-Call IT Field Technician & TV Configuration - Anchorage, AK

    Geeks On Site 3.1company rating

    Support specialist job in Anchorage, AK

    Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support
    $31k-37k yearly est. 20d ago
  • Contract Support Worker

    Assets 4.4company rating

    Support specialist job in Anchorage, AK

    Temporary part time 1-19 hrs/wk, Monday-Friday 12pm-2pm - $13.00 per/hr. This position is designated under the AbilityOne Program and is set aside for individuals with significant disabilities. Our mission is to provide meaningful employment opportunities for people with disabilities. The Contract Support Worker position supports the Contracts Department by performing a variety of contract support duties such as clerical, janitorial, and dishwashing at various Assets' Contract Sites. Summary In accordance with Assets, Inc. core values and mission, this position supports the Contracts Department by performing a variety of contract support duties such as clerical, janitorial, and dishwashing at various Assets' Contract Sites. Essential Duties and Responsibilities Adheres to and demonstrates Assets, Inc. core values, mission, policies, and compliance plan in the performance of all aspects of this position. Able to perform the following depending on the job being performed: Operation of computers to monitor quality of input from scanner. Operation of scanners Manually or mechanically washes and rinses dishes, glasses and silverware; maintains proper temperature for sterilization. Sort dishes/silverware by size and type. Ability to use a dust pan, broom, mop in high foot traffic areas. Ability to pick up and discard debris (newspapers, empty cups, other trash items) left on floors, chairs, and countertops. Completes company required training and participates in meetings as directed. Completes necessary safety training for each assigned contract site. Performs other tasks as assigned by supervisory personnel. Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representatives of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: No prior experience, training, or minimal education required. Language Skills: Ability to read alphabetize or arrange numerically is preferred. Reasoning Ability: Ability to deal with standardized situations with simple one or two steps instruction is preferred. Certificates, Licenses, Registrations: Must be able to pass a criminal background check under state regulations. Other Skills and Abilities Requires the ability to work in a professional manner with other department personnel. Ability to count and understand organizing by dates, read, alphabetize, collate, letter fold, stuff and label envelopes, operate computers and scan machines. Ability to be alert, accurate, and attentive while performing repetitive tasks while seated or standing for long periods of time. Must be able to use a scanner and copier effectively. Ability to discriminate between clean and dirty. Ability to work as a team member. Ability to work in public as a member of a dishwashing/janitorial crew. Must demonstrate good hygiene, professional dress, appropriate customer service skills, as well as the ability to follow directions and receive supervision from more than one supervisor. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands and fingers, handle, or feel; reach with hands and arms. Occasionally required to balance, stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee could be exposed to moving mechanical parts and occasionally exposed to outside weather conditions. The noise level at times could be moderate to high. Assets, Inc. is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, protected veteran status, genetics, or any other category protected under applicable law.
    $13 hourly 8d ago
  • Program Specialist

    Apicda

    Support specialist job in Anchorage, AK

    Replies within 24 hours Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance WE ARE APICDAAPICDA is strengthening local economies and infrastructure development to support commerce in six remote villages in the Aleutian-Pribilof region of Alaska. Come tackle unique problems alongside talented coworkers and community residents. We're large enough that you will focus on meaningful, complex challenges, but small enough that you can make a rewarding impact. See your work make a true difference in people's lives. APICDA is an Equal Opportunity Employer offering a great work environment with a compelling mission, professional development, competitive compensation, and the opportunity to travel. We are eager to meet people that believe in our mission and can contribute to our team in a variety of ways. Even if you don't feel that you meet every single requirement, we still encourage you to apply. PROGRAM SPECIALIST Reports to: Director of Community Programs Status: Regular, Full-time, Nonexempt Location: Onsite, Anchorage AK Work Week: 8 hours per day, 5 days per week, Monday-Friday POSITION OVERVIEW The Program Specialist is responsible for coordinating and managing the administration of the APICDA Training and Education programs. This includes implementing program policies, researching and gathering resources, and communicating and collaborating with our community members, industry partners, regional entities, and educational institutions. The Program Specialist plans and oversees APICDA-sponsored program activities, reports feedback on the successes or failures of projects, programs, and activities, and ensures consistency in the quality of work by allocating the necessary resources for these programs. This position is the primary contact for APICDA CLOs and also assists the Program Manager with APICDA programs outside of Training and Education as needed. PRIMARY DUTIES AND RESPONSIBILITIES Administer and enhance APICDA's training and education grant programs to align with APICDA's mission, vision, goals, and objectives. Update and maintain the grant management system; administer applications, track disbursements, manage data, and develop reports. Provide technical assistance to scholarship recipients and prospective recipients related to the application process, payment, and reporting requirements. Conduct outreach as needed to ensure application information is complete and accurate; perform due diligence based on compliance and program policy. Build and maintain effective, collaborative working relationships with scholarship recipients; send reminders about missing documentation and certification, and deadline reminders. Maintain and update training and education program materials, applications, policies, procedures, processes, and program results. Analyze data, both quantitative and qualitative, to evaluate the effectiveness of training and education programs, making data-driven recommendations for improvement. Prepare and present regular reports on training and education program metrics, impact, and financial status to the Chief Program Officer, and as needed to APICDA's Board of Directors and other stakeholders. Follow and research grant-making strategy, community needs, and priorities aligned with APICDA's strategic plan and purpose, and make recommendations for training and education program developments and changes. Network and collaborate with local community entities, community residents, industry partners, Aleutian/Pribilof regional entities, and educational institutions to enhance training and develop internship opportunities. Organize and maintain accurate record-keeping of all training and education electronic and paper files, adhering to confidentiality policies. Prepare preliminary budget for programs and projects, track and monitor spending to ensure spending stays within budget. Participate in the scheduling, coordinating, and traveling to the remote communities in the Aleutian-Pribilof region of Alaska. Coordinate the College Care Package and Back-to-School Packs programs. Coordinate community training as needed. Administer the School Grant Program, including outreach to teachers and school districts. Oversee the CLO program; coordinate and plan monthly CLO meetings, maintain meeting records and minutes, administer Community Activities by approving CLO orders and supplies, and assist with shipping as needed. Assist with other APICDA programs for cross-training and during peak busy seasons. Assist with special projects as needed and other duties as assigned. WORK ENVIRONMENT Work is performed in a professional office environment with a variety of individuals having differing functions. The position routinely uses standard office equipment. Occasionally requires air travel to the remote communities in the Aleutian-Pribilof region of Alaska; when out in the field, employees may be exposed to environmental hazards, extreme weather conditions, and loud noise. Physical/Mental Demands The physical demands of this position require speaking and listening, sitting, standing, climbing stairs, and walking. Ability to occasionally lift items weighing less than 50 pounds. Ability to maintain assigned work hours in a 40-hour Monday through Friday workweek environment. Additionally, one must be able to understand instructions, handle conflict, and make effective decisions. Must have the ability to effectively work with various personalities and work styles in a dynamic work environment. MINIMUM QUALIFICATIONS High school diploma or equivalent Must have a valid driver's license. Knowledge and Experience: Working knowledge of MS365 Suite, and strong Excel. Preferred experience in the fishing industry, a native organization, or a non-profit organization. Skills and Abilities Able to manage work independently, organize and prioritize workload to deliver quality work on schedule. Strong attention to detail, spotting errors and inconsistencies in text and formatting. Ability to communicate clearly and concisely; effective oral and technical writing. Ability to maintain confidentiality and handle sensitive information with discretion and integrity. Willingness to learn general knowledge of APICDA communities, geographical locations, fisheries, and tourism. Strong belief in the mission of APICDA and its purpose to carry out the CDQ requirements. BENEFITS 401(k) Paid Holidays: 10 days per year Paid Time Off: starting at 20 days per year, based on a biweekly accrual of 6.15 hours 75% Employer paid medical, vision, dental for employees and their qualified dependents. 75% Employer paid life insurance Annual bonus based on performance Education, training and professional development program We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $23k-34k yearly est. Auto-Apply 60d+ ago
  • Program Specialist

    Catholic Social Services 4.3company rating

    Support specialist job in Anchorage, AK

    The Program Specialist (Youth Mentor/Older Refugees) will support grant activities for Older Refugee and Youth Mentoring grants. This position will work with refugee youth between the ages of 15 and 24 and older refugees aged 60 or above. This position will provide both youth and older refugees with case management and opportunities to engage in enrichment activities. Other duties include providing classes to older refugees, hosting enrichment activities for both grants, and assisting with the coordination of the youth mentoring program. This position may require evening and weekend hours to coordinate enrichment activities and mentor matches. ABOUT US CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all. Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field. Mission: To promote the physical, spiritual and mental welfare of persons in need in the community. This mission is achieved by: Offering charitable assistance to those in need, especially persons who are poor Developing and conducting programs to strengthen and support families and the dignity of the human spirit Administering the Corporal Works of Mercy and Gospel of Jesus Christ as defined by the magisterium of the Roman Catholic Church and envisioned by the traditional concepts of Catholic Social Teaching and Action through the laity And advocating for social justice for the common good of all ABOUT OUR PROGRAM/DEPARTMENT Refugee Assistance & Immigration Services (RAIS) provides a bridge for refugees (individuals who have had to flee their countries of origin due to the tragedies of persecution and war) and other new arrivals from their former life experiences to the new skills required for success in the United States. Through a focus on economic self-sufficiency, community integration, and a respect for unique cultures, history and traditions, RAIS creates an environment of compassion and encouragement for refugees to flourish. REQUIRED COMPETENCIES Must be able to maintain program/guest/agency confidentiality and professional boundaries while treating each individual with dignity and respect. Highly organized with keen attention to detail. Self-motivated and directed with the ability to work alone or as part of a team. Works well within a rapidly changing environment. Supports group decisions and puts group goals ahead of personal goals. Communicates openly and honestly. Deals with difficult and adverse events while maintaining professionalism. Responds appropriately in the face of tension, emotion, and resistance and seeks support from others when necessary. Demonstrated leadership, dependability, maturity, creativity, discretion, initiative, and flexibility. Ability and desire to work with a variety of people to carry out the mission and purpose of the program. Knowledge: Knowledge of working with people from different cultures. Knowledge of public benefits. Knowledge of volunteer coordination Knowledge of working within confines of grant budgets Skill: Excellent interpersonal skills Strong oral and written communication skills. Proficient in basic office applications such as Word, Excel, etc. Familiarity with computers, internet and experience with e-mail required. Ability to write grant and program reports. Ability to gather information and assess client situation rapidly and accurately. Ability to write clear, grammatically correct log notes, spell, and alphabetize. Ability to complete paperwork thoroughly and accurately. Bilingual preferred. Problem solving. Willingness to learn. Discretion, flexibility, and organizational ability sufficient to fulfill position responsibility with minimum supervision. Ability to relate to other employees, program participants and the public. RESPONSIBILITIES Assist with recruitment, training, and support of volunteer youth mentors. Help facilitate matches between eligible refugee youth and mentors. Support check-ins with volunteers, youth, and older refugees as assigned. Provide case management to youth and older refugees enrolled in the program and develop individualized plans to assist each client in reaching their goals. Assist with coordination of higher education, job training, and senior services opportunities. Support clients in accessing resources such as benefits, transportation, and citizenship services. Develop and implement enrichment activities for both older refugees and youth. Assist in troubleshooting barriers so clients can participate in program activities. Track progress toward program outcomes and assist with reports as directed. Complete documentation of all client and volunteer interactions thoroughly, accurately, and timely. Maintain client confidentiality and handle sensitive personal information appropriately. Perform other duties as assigned. QUALIFICATIONS Minimum Education Requirement: High School Diploma or equivalent. Minimum Experience Qualifications: One (1) year of experience working case management or similar role in a human services or direct services. A relevant combination of education and experience may be considered. WORK ENVIRONMENT Physical demands: Work is performed in a standard indoor office environment. Occasional lifting of up to 25 pounds. Frequently sitting or standing at a desk for several hours at a time. Travel: Frequent travel within Anchorage is required. Occasional travel to Wasilla office. Location: 4600 Debarr Road, Anchorage, AK.
    $25k-29k yearly est. Auto-Apply 60d+ ago
  • AMHR Residential- Peer Support Specialist

    Arc of Anchorage 4.3company rating

    Support specialist job in Anchorage, AK

    Hiring Bonus!! Four Weeks Paid Time Off Starting First Year. Salary: DOE Summary of Job Functions: In accordance with The Arc of Anchorage's mission, vision, and core values, the Peer Support Specialist is responsible for working with individuals in a mental health residential treatment setting while using their own lived experience to work as a role model while supporting the day-to-day delivery of services to individuals in accordance with each individual's identified goals. A PSS will mentor, educate, and spread the message of co-occurring recovery to individuals who are new in their recovery journeys. A PSS will provide emotional and social support to AMHR individuals and model healthy, supportive relationships that encourage living a life in recovery. The Peer Support Specialist is accountable to the person receiving support, their team, and the agency. Essential Job Functions: * Assist the individual in building social, cognitive, daily living, employment, and self-management skills * Educate and train the individual on behavioral health topics related to the individual's treatment and co-occurring recovery * Ability to maintain a collaborative and cooperative work environment and to work with minimum of supervision * Assist the individual in accessing necessary treatment and social support services * Assist the individual in participating in traditional healing or spiritual activities * Assist, advocate, and coordinate individuals with community-based social, educational, vocational, legal, and financial resources * Monitor the safety and stability of the individual and connect the individual with crisis intervention services * Facilitate groups focusing on skill building, self-regulation, conflict resolution, Etc. * Assist in coordinating individual off-site logistics (Appointments, Transportation) * Assist the individual in engaging in social relationships and natural community-based supports that enhance the individual's quality of life * Assist the individual resolve conflicts and mediate solutions to problems with treatment providers, social support agencies, or natural community-based supports * Inform the appropriate staff of any odd behavior, conflict, or deviations from the individual's treatment goals * Contribute to service planning * Develops and maintains relationships with Individuals while maintaining healthy and professional boundaries * Assist individuals with developing healthy coping mechanisms, and rehabilitation tactics * Maintains internal program statistics, referrals data, and follow-up records; enters data into Therap, AKAIMS, and other databases; perform electronic transmissions and produce related reports * Attend staff meetings and complete required training. * Adheres to policy, procedures, and regulations set forth by regulating authorities such as and is not limited to local, state, federal, CARF, Medicaid, and The Arc of Anchorage * Perform other related duties as assigned for the needs of the program. Education and Experience: * High School Diploma and/or GED. One (1) year experience working with or having direct life experience with individuals who experience mental illness. * Actively working a support program that meets their recovery needs. * Ability to obtain peer certification within 6 months of hire * Preferred, associate degree in Social Work, Human Services, or related field and/or three (3) years' experience working with or having direct life experience with people who experience mental illness. * Basic computer use and experience with Microsoft Office. Required Licenses, Clearances & Trainings: * Background checks as defined by licensing agencies * Current TB test/clearance * Valid driver's license and proof of insurance * Clean driving record * Pass all mandatory agency training (i.e., CPR, Mandt, Programs) * Completed all departmental training Equipment Use: * Personal Vehicle * Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and other office-related devices. Working Conditions: * Required to drive in the community with individuals served * Required to perform duties in the community Physical Demands: * Sitting in a normal seated position for extended periods * Standing and moving for extended periods * Ability to exert 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or 10 to 20 pounds constantly to move objects. Physical demand requirements are more than those for light work * Communication skills using the English spoken word * Ability to see within normal parameters * Ability to hear within normal range The Arc of Anchorage is an Equal Employment Opportunity Employer
    $28k-30k yearly est. 4d ago
  • Tribal Opioid Response (TOR) Peer Support Specialist

    Chickaloon Native Village

    Support specialist job in Sutton-Alpine, AK

    Announcement Job Title: Peer Support Specialist Department: Health & Social Services Mission: Helping Our Citizens and Community to Thrive Values: Care and love for each other, education, honesty, humor, and respect. Do you have lived experience in recovery and a passion for helping others? Are you eager to use your personal journey to inspire and support those in need? If so, this is the opportunity for you! CVTC Offers: A welcoming and inclusive workplace that prioritizes each staff members' professional development, health, and overall well-being. This is a full-time, 36-hour-per-week position, with competitive pay and a flexible benefits package including 401(k) retirement plan, 15 paid holidays, accrued PTO and free training and educational opportunities. You will also have opportunities to learn the Ahtna language and cultural lifeways. Our environment is family-friendly, with wellness activities and opportunities for fun! Who We Are Seeking: We are looking for a dedicated and compassionate Peer Support Specialist to join our team! In this role, you will serve as a peer role model for participants in the Tribal Opioid Response (TOR) Program, providing support and encouragement through your lived experience in recovery and wellness. You will help guide participants as they navigate their own paths to wellness, offering peer services, motivational interviewing, and community living skills. Your goal is to help participants achieve balance and better manage their lives, all while contributing to the CVTC mission of "helping our citizens and community to thrive." Qualifications, Education & Experience: 1 to 2 years of experience providing behavioral health, social services, and/or substance misuse support is preferred. High School Diploma or GED is required. HIPAA, CPR, Alaska Commission for Behavioral Health Peer Support, and CFR 42 Certifications are required and will be provided by CVTC if the candidate is not current. Excellent interpersonal, customer service, and leadership skills, including the ability to work effectively with people from diverse backgrounds, establish and maintain cooperative relationships, and work successfully as part of a team. Strong time management, problem-solving, and organizational skills, with a proven ability to meet competing deadlines. Superb verbal and written communication skills. Ability to function well under pressure in a fast-paced environment. Proficiency with Microsoft Office Suite or similar software, with the ability to learn new or updated software. Certificates and Licenses: A valid Alaska Driver's license and the ability to be insured on CVTC's vehicle insurance policy is a requirement of this position. Pre-Employment Drug Screening and Background Check: This position requires you to complete and pass a pre-employment state and federal background check and drug screening as a condition of employment. Hiring Preferences: As allowed in P.L. 93-638, preference for employment will be given to Alaska Native and American Indian peoples. CVTC also applies family and local hiring preferences. Visit ***************************** and select the job link to apply. Open until filled. Contact Human Resources at ************** or ******************************* with any questions. Posted 04/22/2025
    $30k-35k yearly est. 60d+ ago
  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Support specialist job in Anchorage, AK

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $58k-67k yearly est. 7d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Support specialist job in Big Lake, AK

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls are paid at $50 each Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $36k-41k yearly est. 14h ago

Learn more about support specialist jobs

How much does a support specialist earn in Anchorage, AK?

The average support specialist in Anchorage, AK earns between $28,000 and $38,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.

Average support specialist salary in Anchorage, AK

$32,000

What are the biggest employers of Support Specialists in Anchorage, AK?

The biggest employers of Support Specialists in Anchorage, AK are:
  1. The Arc of Anchorage
  2. Volunteers Of America
  3. Calista Brice
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