Support specialist jobs in Bayamn, PR - 75 jobs

**The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables. **Responsibilities** **Key Responsibilities** + Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices. + Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. + Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. + Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. + Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality. + Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. + Troubleshoot printer, computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols. + Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service. + Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards. + Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services. + Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections. + Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + Associates degree in relevant field. + 6 years' experience in computer user support + Valid driver's license, travel may be required. + Experience supporting Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) + COMPTIA Security Certification + Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. + Exceptional verbal and written communication skills. + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately **Desired Qualifications:** + 5 years Preferred Hands-on experience with Spring Boot Java Applications. + 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later. + 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum) + 5 years Preferred Hands-on experience with web applications developed for Cloud platform + 5 years Preferred Hands-on experience with CI/CD methodology + 5 years Preferred Hands-on development experience for mobile and tablet platforms **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Program Manager** **Working Conditions** + Professional hybrid office environment. + Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $32.00 /Hr. Submit a Referral (**************************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103791_ **Category** _Information Technology_ **Position Type** _Full-Time Salary Exempt_ **Remote** _No_ **Clearance Required** _Secret_

Job Description Ubicacion: Guaynabo As an Entry Level Rol - IT Help Desk Technician, you will support Alivia Health's Pharmacy Chain Operations by providing desktop support, including technical advice, guidance, and informal training to customers using hardware and software programs. This role is ideal for candidates beginning their IT careers and seeking hands-on experience in technical support and field services. You will troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. This includes performing root cause analysis and developing checklists for common issues. Key Responsibilities: Deliver excellent customer service while installing, diagnosing, and resolving hardware and software issues at Alivia Health locations. Support equipment such as POS (point of sale) systems, registers, thermal/laser printers, scanners, servers, PCs, phone systems, RF devices, pharmacy systems, networking hardware, and related peripherals. Drive between Alivia Health locations across Puerto Rico to fulfill service calls and installations. Assist other neighboring areas with workload as needed. Maintain and meet service level agreements (SLAs). Work Schedule & Availability: Standard day shift with possible weekend and holiday rotations. On-call availability for weekday evenings and high-severity onsite service calls. Normal shift may include Saturday and Sunday as part of the regular schedule, with two weekdays as scheduled days off. Minimum Requirements: Bachelor's degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience. Equal Opportunity Employer F/M/V/D

Job DescriptionSummary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Puerto Ricoand they are in need of a Fully RemoteHelp Desk Support Level IITechnician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Guaynabo, PR

Conducts a compliant validation process for quality information technology systems which requires formal validation documentation (including standard operating procedures) under appropriate federal regulations. Coordinates activities with clients, programmers\/developers and operating personnel, domestic and, as appropriate, global. Identifies current and anticipated requirements for compliant computerized operations and suggests methods for the identification, implementation and maintenance of the procedures, actions and documentation necessary to assure compliance according to the appropriate federal and international regulations which govern the user's applications. Reports on the status of validation activities to fulfill regulatory requirements. Keeps abreast of changing federal and international regulatory requirements, government audit policies, and the availability of current techniques. Performs system administration and configuration of quality information technology systems. *Other duties may be assigned.* Requirements Minimum 2 years of experience with Investigation and Root Cause Analysis skills in a regulated industry. Knowledge in Process Validation, Computer Software Validation and Technical Writing. Bachelor Degree Completed. Fully Bilingual. Willing to work On\-site and OT when needed. "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Aplicar ahora","zsoid":"6314569","FontFamily":"Arial, Helvetica, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Manufacturing"},{"field Label":"City","uitype":1,"value":"Villalba"},{"field Label":"State\/Province","uitype":1,"value":"Villalba"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"00766"}],"header Name":"Quality Applications Specialist","widget Id":"118922000006310086","is JobBoard":"false","user Id":"118922000000026001","attach Arr":[],"custom Template":"1","is CandidateLoginEnabled":true,"job Id":"118922000015810017","FontSize":"15","location":"Villalba","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"nrt0md43109f3de4c490e9975771d2b120574"}

The Territory Support Specialist (TSS) plays a vital role in defining and securing legal route locations by conducting thorough territory surveys for new franchisees. This position requires strong communication skills to engage and encourage shop owners, service managers, etc. to welcome Matco services into their locations. Additionally, the TSS identifies potential new territories in high-growth and expansion areas, helping to market opportunities for future franchisees aspiring to achieve successful business ownership. **Key Responsibilities:** + Conduct comprehensive surveys of designated territories to identify potential opportunities for new franchise development as well as support existing franchisees. + Meet with shop owners and managers to gather relevant information and determine the eligibility of prospective stops within the territory. + Analyze data collected during surveys to provide actionable insights and recommendations for franchise expansion. + Build and maintain positive relationships with franchisees, shop owners, and managers to facilitate smooth communication and collaboration. + Prepare detailed reports summarizing findings from territory surveys and eligibility assessments. + Collaborate with the franchise sales team to align territory plans with overall business objectives. **WHO YOU ARE (Qualifications)** + Strong interpersonal and communication skills to effectively engage with shop owners and managers. + Ability to conduct detailed surveys and analyze geographic and business data. + Self-motivated with excellent organizational skills and attention to detail. + Previous experience in franchise development, sales, or territory management is a plus. + Valid driver's license and willingness to travel within assigned territories. + The position requires approximately 90% overnight travel. + Must Live within 30 miles of an Airport + High School Diploma Required. The base compensation for this position is $50,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year and paid sick leave.* **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. **WHO IS MATCO** Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit ****************** . **BENEFITS** Annual bonuses/incentives (depending on position) Immediate company benefits (medical, dental, vision, life, etc.) 401k with company match 401k defined contribution after 1 year of service High level of employee engagement Walking path Dress for your day - every day casual/jeans Employee discounts 15 days vacation + 3 floating holidays + 10 paid holidays Paid maternity & paternity leave Tuition reimbursement Student loan payment assistance Annual Day of Caring for employees to volunteer Discounts on tools Annual team building events **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . **At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.** Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. **Together, let's enable the way the world moves!** "Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."

Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We are Low ego. Our leaders operate with a high level of Team but can work at Speed lead change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. The role We are thrilled to announce an opportunity to join our team as: Bilingual Help Desk Analyst Scope: Full-time | Puerto Rico | On site What Makes This Opportunity Unique As a Helpdesk Support Analyst, you will be part of a fast-paced, dynamic team, focused on providing exceptional technical support and contributing to the smooth operation of our systems. This role offers an exciting opportunity to work in a company that values career growth, personal development, and teamwork. You'll be at the forefront of our commitment to delivering top-tier customer service, helping our teams work efficiently while gaining valuable experience in the IT support space. Key Responsibilities * Provide timely and high-quality technical support to internal users, resolving hardware, software, and system-related issues. * Manage incoming support requests, prioritize tasks, and follow up to ensure prompt resolution of issues. * Fix and diagnose issues related to operating systems, hardware devices, network connectivity, and software applications. * Respond to helpdesk tickets via email, phone, or chat, offering solutions and advancing issues to higher-level support when necessary. * Assist with system maintenance tasks and software installations as required. * Maintain accurate documentation of support activities, including steps to resolve issues, solutions, and user guides. * Collaborate with IT and other groups to ensure smooth IT operations and identify areas for improvement. * Maintain an efficient support environment by adhering to standard methodologies for all helpdesk processes. What we need to see from you Profile Requirements * Bachelor's degree in Information Technology or related field. * Previous experience in a helpdesk or technical support role, providing on-site or remote assistance. * Proficient in operating systems (Windows, mac OS, Linux) and resolving hardware difficulties. Required Skills * Proficiency in resolving hardware and software issues, including printers, VPN connections, and network-related problems. * Familiarity with ticketing systems and incident management tools (e.g., ServiceNow, JIRA, or similar). * Superb communication skills, with the ability to explain technical issues to non-technical users. * Strong problem-solving skills and the ability to manage multiple tasks simultaneously. * Ability to work under stress, prioritize tasks, and ensure timely resolution of support requests. * English Level: B2+ Preferred Skills * Experience with ITIL frameworks and standard processes for incident management. * Familiarity with cloud-based platforms (e.g., Office 365, AWS) and remote support tools (e.g., TeamViewer, Remote Desktop). * Certifications such as CompTIA A+, ITIL Foundation, or similar are a plus. Benefits * A unique culture with corporate values that promote a grateful and supportive work environment. * Opportunity to develop your potential in a personalized manner according to your goals within the role. * Economic incentive program for employee referrals for active positions. * Recreational spaces, celebrations, and activities for your physical and mental health. At SoftwareOne, we are committed to providing a respectful environment where equal employment opportunities are available to all applicants and team members, regardless of race, color, religion, age, gender, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. Disclaimer: This job posting is for future opportunities and is not intended for immediate hiring. We are always looking for dedicated individuals to join our team and encourage you to submit your application. By applying, you consent to having your information stored in our talent pool for potential future openings that match your skills and experience. We appreciate your interest and will reach out if a suitable position becomes available. Job Function Software & Cloud

ProSidian is looking for “Great People Who Lead” at all levels in the organization. Are you a talented professional ready to deliver real value to clients in a fast-paced, challenging environment? ProSidian Consulting is looking for professionals who share our commitment to integrity, quality, and value. ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit ***************** or follow the company on Twitter at ************************* for more information. Job Description Group dynamics can be difficult at best when critical decisions need to be made. A Group Meeting Facilitator interacts with groups that need coaching to work productively as a team to reach a common goal. The Facilitator Support Specialist supports the Group Meeting Facilitator and the overall Engagement Team to guide discussions of the topics laid out in group meetings and/or project/taskforce initiatives agenda, with the purpose of moving the team towards a common goal. The Facilitator Support Specialist helps foster collaboration and teamwork and supports the management of conflict among team members. The ProSidian Consultant | Facilitator Support Specialist will help coordinate, lead, and support all phases of team meetings to ensure progression and completion of work as well as supports the Global Project Lead (GPL) And Project Team, and is accountable for the helping to support quality, timeliness, and effectiveness of group meetings and/or project/taskforce initiatives that end with delivery of the final outputs that achieve stated mission objectives. The ProSidian engagement team's role is to help organizations, large and small, in both the public and private sectors, to build and develop effective competitive business relationships based on a collaborative approach. Our approach is focused on knowledge transfer, team building, and strategic collaboration, enabling organizations to build and develop their internal capability, process, and systems. In this visible position, you will use your skills to participate in all phases of the client project requirements for the facilitator support specialist. ProSidian facilitation teams provide practical guidance based on a wide portfolio of experience utilizing knowledge from extensive relationships within the commercial, government and academic arenas. The job of a “Facilitator Support Specialist” is more of the "Key Team Member" than a participant throughout the Program Period. The ProSidian Facilitator Support Specialist shall work to support the Group Meeting Facilitator and The Engagement Team helping clients across private companies, fortune 1,000 enterprises, and government agencies of all sizes. You support the management of the flow and energy throughout the program period. You help respond to participant needs and requirements, listening carefully to what they say, proactively planning and providing technical support and for group meetings and/or project/taskforce initiatives. The ProSidian Facilitator Support Specialist shall work as part of a team and help groups, such as business teams, advisory boards, emergency action task forces, working groups, strategy planning teams, and community organizations with representatives who may have differences in perspectives, cultures, backgrounds, and shaped viewpoints to solve problems and improve operations through a structured approach to strategic solutions. The Facilitator Support Specialist helps the Engagement Team to getting past obstacles and trouble shoot planning and technical support issues so the group can communicate effectively. Help Coordination/Logistics Processes | Support Processes For Topic/Agenda Acceptance | Help Develop Group Meeting Agendas | Help Ensure Client Conference/Program Participation | Engage In Ongoing Course Adjustments | Support Dynamic Process Interactions | Assist With Leadership Coaching/Support Initiatives | Follow-Up Deliverables | Participate In Post-Event Hot Wash / After-Action Analysis / After Action Reports | Support Public Involvement And Communications | Assist With Document Retention And Knowledge Repositories | Participate In Program/Recommendations Implementation. Running a successful meeting will help clients and stakeholders operate efficiently, provide experience for all members, and drive towards successful outcomes from group meetings and/or project/taskforce initiatives. Our proven, seven-step process introduces ways to link your vision, goals and initiatives to your meeting agenda and helps you achieve your desired outcome. The ProSidian difference: local to global | extensively researched practice | deep content and process expertise | comprehensive engagement. Support the Facilitation of interaction among multi-party entities and representative bodies consisting of a balanced mix of diverse local and regional interests affected by and/or convened to contribute to varying project/taskforce initiatives. Answer calls from customers regarding their inquiries, assist in resolving any administrative problems, and answer client/stakeholder questions and requests in a timely manner Assist in the coordination of meeting schedules, assistance with creation of agendas, facilitation of group meetings and/or project/taskforce initiatives and distribution of meeting minutes are expected. Cross train with lead facilitator to lead small group sessions and learn and support facilitation roles, guidelines, and requirements. Follow-up on delegated duties and drive actions to enable stakeholders to understand and carry out their responsibilities. Foster collaboration and communication within the teams Help Co-develop, review, approve and distribute meeting agenda, meeting minutes, presentation material, etc. Help enable participative discussions and learning among group members, allowing them to express and present different opinions while maintaining a respectful environment. ProSidian's consultative meeting facilitation service blends that depth of understanding with our unique expertise. Live capture of meeting discussion/decisions in Microsoft Word or excel is also expected with full reports of meeting minutes, actions, and future agenda following each session to adequately capture group meetings and/or project/taskforce initiatives discussions and decisions made. Live capture of meeting discussion/decisions in Microsoft word or excel to adequately foster collaboration and communication across facilitation of small and large group meetings. Maintain electronic and hard copy filing system per federal guidelines and maintain office supplies for department Manage physical document library, ensuring proper filings according to the law and manage physical office Open, sort and distribute incoming correspondence, perform data entry and scan documents with other support activities as necessary to fulfil contract requirements Participate in the proactive monitoring, management, and discussions of any strategic planning strength, weaknesses, opportunities, and threats (SWOT Analysis) related to business competition or project planning. Prepare and modify documents including correspondence, reports, drafts, memos and emails Provide general administrative and clerical support including mailing, scanning, faxing and copying to management Provide support for facilitation services during strategic planning sessions, advisory board meetings/retreats, committee meetings, industry conferences, training and knowledge management engagements, team building facilitations, and other specialized facilitation engagements. Provide support primarily through the facilitation of cross-functional meetings and internal department level meetings, coordination of meeting schedules, assistance with creation of agendas, facilitation of group meetings and/or project/taskforce initiatives and distribution of meeting minutes are expected. Run company's errands to post office and office supply store Schedule and coordinate meetings, appointments and travel arrangements for managers Serve as a local point of contact and resource for questions and requests from clients, program leadership, sub-group chairs, meeting participants, and other stakeholders and other interested parties. Support facilitator by taking live annotative notes of all meetings, and draft meeting recaps Take ownership and quick action to reinforce the importance of session goals, objectives, and expected outcomes. Travel with facilitator to all meetings and lead set up meeting spaces, break down meeting spaces Work as a team with the lead facilitator and manage and pre-empt any problems that came up throughout the program periods and take responsibility for improvements to be made. Work closely with the ProSidian facilitation services team members to ensure successful implementation of a facilitation services, primarily through cross-functional activities and internal team building Responsible for a broad spectrum of other administrative duties to include: oversee the production and distribution of meeting materials for clients, program leadership, sub-group chairs, meeting participants, and other stakeholders , electronically and physically | manage the filing system for all group meetings and/or project/taskforce initiatives-related official documents and correspondence | maintain all distribution lists, distributing and editing meeting summaries, distributing handouts, sending out announcements | update the Group Meeting, Advisory Board, Action Task Force, Working Group, Strategy Planning, Community Organization, and/or Project/Taskforce Initiative Website and SharePoint site with current and finalized information for the board. Qualifications A committed, driven individual with good interpersonal skills, excellent time management, and organizational skills is required Ability to communicate with customers, contractors, and the public and agency representatives in person and over the phone to ensure all aspects of support for board and committee meetings are successfully completed. Ability to juggle multiple projects with superb accuracy Ability to live capture of meeting discussion/decisions in Microsoft word or excel and able to summarize chunks of information for clarity and understanding. Bachelor's degree in an appropriate scientific or business field of study or a minimum of 5 years' experience in a similar position. Clearance and ability to work as administrative support lead for the Group Meeting, Advisory Board, Action Task Force, Working Group, Strategy Planning, Community Organization, and/or Project/Taskforce Initiative Comfortable working with group dynamics while supporting group meetings and/or project/taskforce initiatives or activity process. Exceptional customer service skills, over the phone and in person, with our client and internal committees Exceptional customer service skills, over the phone and in person, with our customers and internal departments Experience supersedes/complements academic achievement with satisfactory past work that includes one or more of the following modalities of practice: facilitation of Strategic Planning Facilitation, Board Retreat Facilitation, Advisory Boards and Conferences or group decision-making meetings utilizing a Strategic Planning Facilitation, Board Retreat Facilitation, Advisory Board and Conference model which emphasizes team/group engagement and consensus-based decision-making or the conduct of professional training. Familiarity with core Microsoft office tools and processes, especially: excel, outlook, word, and PowerPoint Skills in group learning techniques, as well as skills in problem-solving, conflict resolution, team building, planning, and organizing. Strong administrative skills with strong sense of urgency and problem solving skills Strong interpersonal skills with the ability to build enthusiasm, urgency, and influence without direct authority Strong knowledge, skills, and experience in meeting facilitation including documentation of meeting minutes in Microsoft word, establishing ground rules during meetings, managing the discussion and decisions during a meeting and empowering attendees to make contributions. Strong sense of urgency, problem-solving skills, and assertive enough to get things on track with appropriate suggestions or redirecting group efforts. Strong written and oral communication and developed cross-functional teamwork and collaboration skills Valid passport required, and ability to travel as required. Additional Information As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting. CORE COMPETENCIES Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership - ability to guide and lead colleagues on projects and initiatives Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people Communication - ability to effectively communicate to stakeholders of all levels orally and in writing Motivation - persistent in pursuit of quality and optimal client and company solutions Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization - ability to manage projects and activity, and prioritize tasks ------------ ------------ ------------ OTHER REQUIREMENTS Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility - exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom ------------ ------------ ------------ BENEFITS AND HIGHLIGHTS ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees: Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis. Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. Group Vision Health Insurance Benefits:ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis. Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support. Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability. ----------- ------------ ------------ ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work. FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://*****************/ OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATION / RATES TO ***********************. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.

GENERAL DESCRIPTION: Work as a member of a team whose primary role is to engage all families to partner with us to promote children's healthy development and school readiness. Use knowledge of the principles of family engagement to support families in their roles as their child's primary educator, encourages parent/child interactions that promote children's school readiness and healthy development, and enhances family well-being. Provide more intensive and targeted support to vulnerable families and families of children with chronic health conditions and special needs in order to ensure that our engagement strategies meet their specialized needs. TASKS AND ESSENTIAL JOB RESPONSIBILITIES: 1. Engage families as partners in their children's healthy development and school readiness. 2. Participate in outreach, recruitment and attendance follow up activities to engage families in our program and to motivate their active participation 3. Engage families in the Family Engagement Contract process in order to build relationships and shared accountability for promoting children's development. 4. Individualize family engagement and relationship-building to be appropriate to families' cultural context, as well as respectful of family circumstances. 5. Engage families in individualized, in-home and group experiences to enhance parent/child interactions that research shows fosters school readiness through consistent family routines, positive guidance and discipline, experience rich home environments and literacy activities. 6. Utilize in-classroom time and home visits to build deeper understanding of the relationship between children's development and their home environments; as well as to model and coach families in a positive parent/child interaction. 7. Implement a research based Family Curriculum, (Shine On, Families) that extends our classroom curriculum into the family's home, modeling high quality adult- child interactions teachers use in their classrooms for families. Focus on coordination and collaboration with education. 8. Engage in a process of collaborative partnership building with families of children receiving center-based (Early) Head Start services. 9. Family Partnership Process: Utilize family self-assessment information to assist families with self-identified goals to enhance self-sufficiency in areas such as education, employment, housing, and access to community resources. 10. Provide more intensive weekly face to face or phone contact with vulnerable families on caseload as identified through their self-assessment or family interactions/communication. 11. Assure that families receive immediate support during times of crisis, and assist with referrals to community based resources to meet counseling, treatment, entitlement or other needs. 12. Identify and access services and resources responsive to family interests and goals and follow-up with parents to ensure that services met their expectations and needs. 13. Analyze self-sufficiency data and utilize data/results to plan and coordinate a variety of parent cohort groups that allow families to support one another to achieve self-sufficiency goals. 14. Coordinate or refer families to opportunities for continuing education, employment training and other employment services through formal or informal networking in the community. 15. Foster a sense of community and sense of belonging among families in order to strengthen social capital. 16. Conduct group and center-based workshops and activities designed to build social capital and create a welcoming program community committed to family engagement in children's learning and development. 17. Cultivate family leadership and support their advocacy efforts through participation in program governance bodies such as Policy Council, as well as neighborhood and community based advisory groups. 18. Work in conjunction with center staff and families to plan and conduct a wide variety of family engagement activities that provide opportunities for families to support one another, including, but not limited to the following: a. Conduct activities, and campaigns that promote children's school readiness. b. Self-Sufficiency Sector Groups. c. Monthly Family Engagement Network Meetings (parent meetings). 19. Build relationships that will enhance communication and collaboration among internal and external stakeholders. 20. Work side by side with health, early learning and disabilities and other members of the family engagement team to support families to be fully engaged in all aspects of our program 21. Inform regarding children with allergies, chronic health conditions, or special needs to e that medical documentation is received and case conferences occur prior to entry. 22. Establish regular coordination and communication with Health, Nutrition and Disabilities team members in order to provide more intensive support to families of children with chronic health conditions and special needs, including targeted goal setting, and assistance with building family advocacy skills to navigate community systems of care for their children 23. Work in coordination with Health and Nutrition team members to ensure that a determination of a medical and dental home and insurance is made within 30 days of a child entering the program and a determination of the child's EPSDT status is made within 90 days of a child entering a program. 24. Develop strategies with parents to ensure that all children on caseload are up to date on EPSDT requirements, including receiving timely evaluation and treatment for identified concerns. 25. Develop effective communication and collaborative strategies with teaching teams to encourage family engagement in home learning activities, including individualizing activities based upon family interests and children's developmental status. 26. Establish and maintain working relationships with community partners to strengthen access to resources and training identified as priority goal areas by families. 27. Ensure timely follow up on program inquiries and maintain an updated tracking system of potential enrollees. 28. Assist Family Engagement and /or ERSEA leadership and participate in scheduling, planning and coordinating recruitment activities through the year. 29. Ensure the eligibility, selection, and enrollment processes adheres to Head Start Performance Standards and program/Shine Early Learning ISP/PP. 30. Per interview with family, determine the eligibility of children/families, ensuring that all family documentation is accurate and complete. 31. Review application and eligibility documents received and work directly with families to ensure that all necessary enrollment/intake forms are completed and obtained in a timely manner for all children/families assigned to their center(s). 32. Work with the Family Engagement Coordinator/ERSEA Lead to maintain an up to date and accurate wait list and enroll children/ families based on selection criteria to fill vacancies as they occur 33. If applicable; determine family eligibility for extended day services and assist families with completing child care subsidy applications. 34. Monitor and follow up of children on caseload with daily calls to children that are absent from the program. 35. Per program: provide clerical support in attendance entry. 36. Develop attendance goals with families whose child is experiencing chronic absenteeism. 37. Maintain accurate electronic and hard copy records and case notes to support positive child and family outcomes. Ensure that all ERSEA (Eligibility, Recruitment, Selection, Enrollment and Attendance) information is accurately captured and documented in electronic and hard copy records. 38. Document efforts to assist families to identify their strengths, needs and self sufficiency goals through completion of Family Self Assessment, Family Partnership Agreement, and case notes. 39. Record, monitor and follow up on referrals for support services for reporting requirements. 40. Submit reports as needed and requested, such as monthly summary tracking reports, etc. 41. Ensure that all PIR data is up to date in data system per caseload 42. Performs any and all other duties as assigned. EXPERIENCE, EDUCATION, SKILLS & KNOWLEDGE REQUIRED: ●Bachelor's Degree in Social Work, or a related field preferred, BA in another field with a commitment to complete Family Services/Certificate/Credential within 18 months of hire. We will also consider candidates with a High School Diploma with 3 years experience working in the community with families and a completed Family Development Certificate or Credential ●Bring support to San Lorenzo & San Juan Familys with Participants that receive comprehensive prenatal education addressing all stages of pregnancy.” ● Experience, training, and skills with assisting the parents of young children to advocate for their families ● Experience working in low-income diverse communities preferred ● Physical exam and background checks are required for this position. ● Must have reliable personal transportation as travel from site to site is required. ● Travel required locally or long-distance up to 10% of the time for work-related meetings and functions. ● Must have a valid driver's license and reliable transportation. ● A passion for achieving positive child and family outcomes through high-quality family engagement ● Ability to interact effectively with people from diverse backgrounds. ● Ability to communicate effectively, verbally and in writing. ● Demonstrated computer literacy skills, using MS Office applications and other basic data systems including internet navigation. ● Must be honest, dependable and able to meet deadlines. ● Self-motivated and able to work independently. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. Equal Employment Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Description Validation & Engineering Group, Inc. (V&EG) is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, Food, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engineering, Project Management, Validation, and other services. We are seeking a talented, dedicated individual committed to work under the highest ethics standards for the following position: CQV Technical Support - SME Evaluate current manufacturing process control strategy. Develop qualification/validation strategy. Serve as SME to develop and execute qualification packages. Revise and approve qualification documents. Develop sampling plan to be executed during equipment qualification/validation activities. Lead/Facilitate Quality Risk Assessment (RA) Lead and/or participate on triage activities. Own change controls supporting the projects. Review and revise manufacturing instructions and SOPs as applicable to start-up of new equipment Qualifications: Bachelor's Degree in Science or Engineering. Minimum of 7 years of experience in direct pharmaceutical, medical device or biotechnology industries. Experience in direct process / manufacturing areas. Must be fully bilingual (English / Spanish) with excellent oral skills. SME in the Computer System Development Life Cycle (SDLC) Technical Writing skills and investigations processes. Available to work extended hours, possibility of weekends and holidays.

Senior Technology Professional with expertise in pharmaceutical processes, equipment/computer systems specifications, operations, troubleshooting, qualification and validation, instrumentation, process control, Process Analytical Technology (PAT), software programming/configuration and related technical support. Will coordinate and conduct Computer System Validation and qualification to required systems and equipment. Develops and maintains administration and support model for process controls systems following applicable procedures. Provides and coordinates technical support for manufacturing, bulk packaging and lab equipment/systems. Assures that all assigned projects are conducted in compliance and following procedures and guidelines. Provides leadership and advance professional technical guidance in field of expertise to the organization. Support includes but is not limited to the following activities: Defines and manages validation strategy for Computer Systems/Equipment, considering operational and regulatory requirements. Writes Computer System Validation and equipment qualification required documents as per applicable procedures. Defines/writes User & Functional Specifications and Risk Assessment documents. Supports audit process, as required. Design test procedures and acceptance criteria with the purpose of demonstrating compliance with equipment, user and regulatory requirements while conducting Factory Acceptance Test (FAT), Installation Qualification (IQ) and Operation Qualifications (OQ) processes. Executes and collects data while conducting FAT, IQ and OQ processes. Writes related documentation. Writes Standard Operation Procedures (SOP) for the validated system/equipment. Provide training as required. Performs documents verifications and transcription checks. Manages multiples projects with multiple priorities, taking actions to meet organizational expectations. Prepares and presents business cases for capital projects. Prepares and owns change controls related to assigned projects. Uses project management techniques to identify possible roadblocks and anticipate them. Prepares/maintains own projects schedule or for those assigned to oversee. Process controls system design and specifications. Support and conducts technical investigations. Provides technical perspective during internal and external audits, regulatory inspection and due diligence. Provides technical support during process and lab equipment/system troubleshooting and process control troubleshooting. Recommends measures to improve manufacturing processes, equipment performance and quality of product Provide technical consultation services to other plant areas such as Manufacturing, Bulk Packaging, Labs, New Products, Process Support and Utilities. Backup and restore process of systems software. Access control management Support projects related to work and troubleshooting in day -to -day operations. Performs and coordinates process controls maintenance as established on the applicable procedures and as required by the GMP regulations. Requirements Bachelor in Science Bilingual (Spanish/English) Computer Literacy Experience in the applicable following technologies: mechanics, hydraulics, pneumatic, electronics, PLCs, SCADA, test equipment, HVAC, formulation, compression, and coating. Knowledge or experience in operation, maintenance and troubleshooting of plant utilities, solid dose manufacturing and packaging equipment/systems and its computer/control systems. Programming knowledge on Ladder logic, Wonderware, Visual Basic. Working knowledge in ladder logic coding structure. High degree of PC and PLC technical skills (hardware and software). PLC programming skills and working knowledge on AB and Siemens PLCs and the software platforms identified in the section above.

HVAC and Refrigeration Engineer Services • Provide technical expertise in the following systems: heating, ventilation, air conditioning, and refrigeration systems used to control temperature, air quality, and humidity in manufacturing buildings. • Responsibilities may include conducting load calculations, selecting equipment, ensuring energy efficiency, and overseeing installation and maintenance. Ensure compliance with safety and environmental regulations, cGMPs, troubleshoot problems, and collaborate with construction teams. • Collaborate with technical teams to integrate systems seamlessly into the overall building operation. • Incorporate energy-saving strategies and ensure systems comply with energy efficiency standards and environmental regulations. • Supervise the installation and commissioning of new systems. • Diagnose and resolve issues with existing systems to ensure optimal performance and reliability. • Develop maintenance schedules and protocols for existing systems. • Conduct system tests and validation to confirm proper operation. • Prepare detailed reports, cost estimates, and project documentation. • Provide guidance and technical support to maintenance and operations personnel. • Ensure all systems adhere to safety standards, building codes, and industry regulations BS in Engineering (Mechanical / Electrical) 5 years' experience in regulated environment (EHS/GMP) 5-10 years working on HVAC systems Mentor Technical Group es un empleador que ofrece igualdad de oportunidades y todos los solicitantes calificados recibirán consideración para el empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, información genética, origen nacional, estado de veterano protegido, estado de discapacidad o cualquier otro grupo protegido por ley. Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Job Description Department Technology Department Location 342 San Luis St., Suite 304, San Juan, PR 00920 Position Computer Technician - IT Reports to Gonzalo Quezada Title Systems Engineer Position type: Full time Part time Contract In house Shift hours: 40 weekly Operating: Monday to Sunday: Rotating Extent No extent General purpose Provide assistance in the correct installation, maintenance and operation of all technological resources, and ensure the effective, timely and continuous delivery of technical and user support services to the different areas of the company, maintaining a focus on quality, work in team and customer service. RESPONSIBILITIES AND COMPETENCES - Respond to queries that are generated by clients or employees of our institution. - Manage the networks and the technological equipment that is owned within the institution, with the aim of providing a quality service and optimizing the tasks that are developed. - Create or manage the virtual platforms that exist in the company and the users or emails that are used for work. - Provide preventive maintenance to the equipment that is used for the institution's work and reduce risks in them. - Manage the network of internal servers that are owned. - Create manuals that determine the performance of the devices that are available in the company. - Create an inventory of the products that are served by the technical support area. - Create backup copies in the areas that need it and keep the computer virus-free and out of danger. - Manage the internet connectivity and telephone services of the company. - Develop training with basic aspects for the institution's staff. - Any other task designated by your supervisor or immediate manager, not limited to the aforementioned. WORK EXPERIENCE REQUIREMENTS - Experience in support work (HelpDesk) - Experience with computer hardware work. - Basic knowledge of networks (Troubleshooting (Ping, trace) to be able to identify connectivity problems) - Trained to work under pressure and able to respond to high volume of work. - Ability to work in a team. - Good verbal and written communication, interpersonal and problem solving. Academic requirements - University or technical studies in the computer science area. DEMANDS - I work mostly seated for approximately 7 to 8 hours to be able to successfully fulfill essential functions - Exposed to use of computerized equipment at all times to perform its functions - Vision, speaking and listening are required to perform their functions and capable of being understood - Be available to work overtime in cases of operational need that may be required - Travel requirement if necessary, to the Dominican Republic facilities APPROVED by Maria Miranda De Jesús Title HR & Finance Director Employee sing Date Affirmative Action Plan Statement / Equal Employment Opportunity Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training. Insight Communications, Corp. 342 San Luis St., Suite 304, San Juan, PR 00920 Tels. ************, ************, ************ Fax. ************ Monday to Sunday, rotative schedules. 40 hours per week.

Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Ubicacion: Guaynabo As an Entry Level Rol - IT Help Desk Technician, you will support Alivia Health's Pharmacy Chain Operations by providing desktop support, including technical advice, guidance, and informal training to customers using hardware and software programs. This role is ideal for candidates beginning their IT careers and seeking hands-on experience in technical support and field services. You will troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. This includes performing root cause analysis and developing checklists for common issues. Key Responsibilities: Deliver excellent customer service while installing, diagnosing, and resolving hardware and software issues at Alivia Health locations. Support equipment such as POS (point of sale) systems, registers, thermal/laser printers, scanners, servers, PCs, phone systems, RF devices, pharmacy systems, networking hardware, and related peripherals. Drive between Alivia Health locations across Puerto Rico to fulfill service calls and installations. Assist other neighboring areas with workload as needed. Maintain and meet service level agreements (SLAs). Work Schedule & Availability: Standard day shift with possible weekend and holiday rotations. On-call availability for weekday evenings and high-severity onsite service calls. Normal shift may include Saturday and Sunday as part of the regular schedule, with two weekdays as scheduled days off. Minimum Requirements: Bachelor's degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience. Equal Opportunity Employer F/M/V/D

Conducts a compliant validation process for quality information technology systems which requires formal validation documentation (including standard operating procedures) under appropriate federal regulations. Coordinates activities with clients, programmers\/developers and operating personnel, domestic and, as appropriate, global. Identifies current and anticipated requirements for compliant computerized operations and suggests methods for the identification, implementation and maintenance of the procedures, actions and documentation necessary to assure compliance according to the appropriate federal and international regulations which govern the user's applications. Reports on the status of validation activities to fulfill regulatory requirements. Keeps abreast of changing federal and international regulatory requirements, government audit policies, and the availability of current techniques. Performs system administration and configuration of quality information technology systems. Other duties may be assigned. Quality resources to support product transfer activities such as: Layout, Equipment Qualification, Test Method, Process Validation, Plan and Report development and approval. Requirements Minimum 2 years of experience working with Quality in the regulated industry. Experience in Process Validation, Statistical Knowledge, Minitab and SAP. Bachelor Degree in Engineering Completed. Bilingual. Willing to work On\-site and weekends if necessary. "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Aplicar ahora","zsoid":"6314569","FontFamily":"Arial, Helvetica, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Pharma\/Biotech\/Clinical Research"},{"field Label":"City","uitype":1,"value":"Villalba"},{"field Label":"State\/Province","uitype":1,"value":"Villalba"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"00766"}],"header Name":"Quality Applications Specialist","widget Id":"118922000006310086","is JobBoard":"false","user Id":"118922000000026001","attach Arr":[],"custom Template":"1","is CandidateLoginEnabled":true,"job Id":"118922000015771023","FontSize":"15","google IndexUrl":"https:\/\/medialgroup.zohorecruit.com\/recruit\/ViewJob.na?digest=QwmVALyT.3IeWOpQAdT26lEeb06NhsYkvtTq5Sz3dLw\-&embedsource=Google","location":"Villalba","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"nrt0md43109f3de4c490e9975771d2b120574"}

Job Description Validation & Engineering Group, Inc. (V&EG) is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, Food, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engineering, Project Management, Validation, and other services. We are seeking a talented, dedicated individual committed to work under the highest ethics standards for the following position: CQV Technical Support - SME Evaluate current manufacturing process control strategy. Develop qualification/validation strategy. Serve as SME to develop and execute qualification packages. Revise and approve qualification documents. Develop sampling plan to be executed during equipment qualification/validation activities. Lead/Facilitate Quality Risk Assessment (RA) Lead and/or participate on triage activities. Own change controls supporting the projects. Review and revise manufacturing instructions and SOPs as applicable to start-up of new equipment Qualifications: Bachelor's Degree in Science or Engineering. Minimum of 7 years of experience in direct pharmaceutical, medical device or biotechnology industries. Experience in direct process / manufacturing areas. Must be fully bilingual (English / Spanish) with excellent oral skills. SME in the Computer System Development Life Cycle (SDLC) Technical Writing skills and investigations processes. Available to work extended hours, possibility of weekends and holidays.

QRC Group, LLC is a firm dedicated to offer services to the Pharmaceutical, Medical Devices and Chemical Industries in the validation and regulatory fields. Log on now to our website ************************ to learn more about our services and solutions! Job Description Senior Technology Professional with expertise in pharmaceutical processes, equipment/computer systems specifications, operations, troubleshooting, qualification and validation, instrumentation, process control, Process Analytical Technology (PAT), software programming/configuration and related technical support. Will coordinate and conduct Computer System Validation and qualification to required systems and equipment. Develops and maintains administration and support model for process controls systems following applicable procedures. Provides and coordinates technical support for manufacturing, bulk packaging and lab equipment/systems. Assures that all assigned projects are conducted in compliance and following procedures and guidelines. Provides leadership and advance professional technical guidance in field of expertise to the organization. Support includes but is not limited to the following activities: Defines and manages validation strategy for Computer Systems/Equipment, considering operational and regulatory requirements. Writes Computer System Validation and equipment qualification required documents as per applicable procedures. Defines/writes User & Functional Specifications and Risk Assessment documents. Supports audit process, as required. Design test procedures and acceptance criteria with the purpose of demonstrating compliance with equipment, user and regulatory requirements while conducting Factory Acceptance Test (FAT), Installation Qualification (IQ) and Operation Qualifications (OQ) processes. Executes and collects data while conducting FAT, IQ and OQ processes. Writes related documentation. Writes Standard Operation Procedures (SOP) for the validated system/equipment. Provide training as required. Performs documents verifications and transcription checks. Manages multiples projects with multiple priorities, taking actions to meet organizational expectations. Prepares and presents business cases for capital projects. Prepares and owns change controls related to assigned projects. Uses project management techniques to identify possible roadblocks and anticipate them. Prepares/maintains own projects schedule or for those assigned to oversee. Process controls system design and specifications. Support and conducts technical investigations. Provides technical perspective during internal and external audits, regulatory inspection and due diligence. Provides technical support during process and lab equipment/system troubleshooting and process control troubleshooting. Recommends measures to improve manufacturing processes, equipment performance and quality of product Provide technical consultation services to other plant areas such as Manufacturing, Bulk Packaging, Labs, New Products, Process Support and Utilities. Backup and restore process of systems software. Access control management Support projects related to work and troubleshooting in day-to-day operations. Performs and coordinates process controls maintenance as established on the applicable procedures and as required by the GMP regulations. Qualifications Bachelor in Scence Bilingual (Spanish/English) Computer Literacy Experience in the applicable following technologies: mechanics, hydraulics, pneumatic, electronics, PLCs, SCADA, test equipment, HVAC, formulation, compression, and coating. Knowledge or experience in operation, maintenance and troubleshooting of plant utilities, solid dose manufacturing and packaging equipment/systems and its computer/control systems. Programming knowledge on Ladder logic, Wonderware, Visual Basic. Working knowledge in ladder logic coding structure. High degree of PC and PLC technical skills (hardware and software). PLC programming skills and working knowledge on AB and Siemens PLCs and the software platforms identified in the section above. Additional Information All your information will be kept confidential according to EEO guidelines.

Conducts a compliant validation process for quality information technology systems which requires formal validation documentation (including standard operating procedures) under appropriate federal regulations. Coordinates activities with clients, programmers\/developers and operating personnel, domestic and, as appropriate, global. Identifies current and anticipated requirements for compliant computerized operations and suggests methods for the identification, implementation and maintenance of the procedures, actions and documentation necessary to assure compliance according to the appropriate federal and international regulations which govern the user's applications. Reports on the status of validation activities to fulfill regulatory requirements. Keeps abreast of changing federal and international regulatory requirements, government audit policies, and the availability of current techniques. Performs system administration and configuration of quality information technology systems. *Other duties may be assigned* Requirements Minimum 2 years of experience in the regulated industry working with Process Validation for New Product Introduction, Problem Solving and Risk Assessment. Bachelor Degree Completed. Bilingual. Willing to work On\-Site. Nice to have: Ability to use statistical techniques to analyze data capable of developing\/reviewing\/approving test plans and reports Interpersonal Skills Investigate and collaborate in the investigation of atypical events to support product disposition PFMEA Analytical and Problem Solving Skills Applied statistical analysis "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Aplicar ahora","zsoid":"6314569","FontFamily":"Arial, Helvetica, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Manufacturing"},{"field Label":"City","uitype":1,"value":"Villalba"},{"field Label":"State\/Province","uitype":1,"value":"Villalba"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"00766"}],"header Name":"Quality Applications Specialist","widget Id":"118922000006310086","is JobBoard":"false","user Id":"118922000000026001","attach Arr":[],"custom Template":"1","is CandidateLoginEnabled":true,"job Id":"118922000015826023","FontSize":"15","location":"Villalba","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"nrt0md43109f3de4c490e9975771d2b120574"}