Support Specialist Jobs in Bethesda, MD

Job Description Title IT Support Specialist Requisition ID 1649 Home Office Location Fairfax, VA FLSA Designation Non-Exempt Hybrid/Remote Option No EEO Job Category Professional Position Reports To IT and Cybersecurity Manager Pay Range [TBD by HR] Supervises Others No FTE 1.0 At Trident Systems, we believe that strong engineering principles are fundamental to driving innovation and solving complex problems. We promote a culture characterized by rigorous engineering practices and a commitment to continuous improvement. This is achieved by leveraging our organization's collective expertise through collaborative development processes, which include thorough design and peer reviews. We can deliver innovative, high-performance solutions that meet our customers' evolving requirements by integrating our specialized knowledge in aerospace electronic systems with appropriately scaled development methodologies. We are a mission partner supporting DoD, Intelligence Community, and Civil space customers. We develop complex, radiation effects mitigated, designs that balance competing requirements in modern space programs, delivering cutting-edge solutions that enable our customers to achieve more in space. Position Summary The IT Support Specialist (internal level “A”) is responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. This role involves responding to queries via phone, email, or in-person, diagnosing problems, and guiding users through step-by-step solutions. The specialist maintains detailed records of issues and resolutions, escalates complex problems to higher-level support when necessary, and ensures timely follow-up to guarantee user satisfaction. Strong communication, problem-solving skills, and a customer-service orientation are essential for success in this role, along with a solid understanding of computer systems, mobile devices, and various software applications. Duties and Responsibilities Rely on and adhere to pre-established processes and guidelines to perform the functions of the job Setup, configure, and install laptops, desktop PCs, and related software Investigate hardware problems and perform system hardware/software repairs Identify, research, and resolve technical problems related to various applications Respond to telephone calls, emails, and personnel requests for technical support Document, track, and monitor problems to ensure a timely resolution Operate and maintain audio/video systems operations. Maintain hardware & software inventory and IT-related equipment such as printers and copiers Manage workstation updates to the system and ensure that the system is functioning properly after updates have been installed Work with vendor support for warranty repairs and issue resolution Add or remove user accounts and password resets in an Active Directory Domain and Office 365 GCC High Environment Maintain backups and media inventory Escalate problems when appropriate Support emerging and evolving technologies (desktops, laptops, smartphones, tablets, and other handheld devices Log all service requests into the Trident Helpdesk Ticketing System Create and maintain high-quality documentation of all relevant specifications, systems, and procedures Create or terminate user accounts and password resets in an Active Directory Domain Environment Comply with all applicable laws pertaining to IT security, including but not limited to report immediately any child pornography discovered on electronic and information technology equipment Work as a team player, be innovative, and proactive in coming up with resolutions to problems Ability to support travel or off-site work, as needed. Supporting end user in both Chantilly and Fairfax location. Perform other duties as assigned. Required Qualifications High School Diploma or equivalent 0-3 years of prior relevant experience Excellent understanding of related hardware and software, including server applications, networking environments, firewalls, Internet applications, etc. Must be able to set priorities, multitask, and work independently. Excellent communication skills are required. Ability to work well in a team environment as well as independently. Demonstrate resourcefulness and creativity to resolve issues. Strong documentation and research skills. Professional maturity to operate independently without constant supervision. Self-confidence to present own ideas and perspectives to management. Ability to interact effectively with people at every level of the organization Preferred Qualifications Bachelors degree in a relevant field Network + and A+ certifications Benefits Hired applicants may be eligible for benefits including but not limited to: Health benefits Medical Dental Vision Basic life with AD&D Short term disability Long term disability Ancillary (Voluntary life with AD&D, accident, critical illness, hospital, and pet) Spending accounts (HSA, FSA, and DCFSA) Paid time off Holidays 401(k) (including automatic company contribution) Tuition reimbursement Leaves (Parental, pregnancy, and military) Potential annual bonus Trident Systems reserves the right to change or assign other duties to this position. Trident Systems is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To request reasonable accommodation to participate in the job application or interview process, please contact ********************** . Pay Transparency: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job DescriptionGrow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! JCS Solutions has a need for an Executive Support Technician to join our growing team providing support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), and other Air Force activities within the AF National Capital Region (AFNCR) missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB). This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today! What’s in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! What you will do: The specific duties include but are not necessarily limited to the following: Responsible for providing AF Senior Officers client sight service, repair and/or installation support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility. Duties may include providing roving site support services as well as assisting in the development and ensuring adherence to area-wide procedural/policy changes. Handles routine requirements, like new customer installs, small office moves, and technical refresh. Create and maintain a central repository for technical advice and solutions of network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support. Assist with reporting network performance metrics using Remedy Action Reporting System. Utilize Remedy to enter, document, track, coordinate, route, resolve, and close user ticket issues. Work with HQ software license manager to prevent unlicensed software on the network Perform onsite analysis, diagnosis, and resolution of complex technical issues, recommending and implementing effective corrective solutions. Collaborate with LAN technicians and network administrators to maintain the stability and performance of the desktop computing environment. Support computer data communications systems, with a solid understanding of networking principles and routing concepts. Plan and implement system upgrades, evaluate hardware and software solutions, and ensure optimal network functionality. Work closely with Tier III engineers on incident response, configuration management, and ongoing network maintenance. Install, configure, and maintain LAN/WAN devices to support client infrastructure needs. Troubleshoot and resolve technical incidents, demonstrating strong diagnostic and problem-solving skills. Ensure timely completion of tasks in accordance with Service Level Objectives/Agreements (SLOs/SLAs). Create and execute standard network change requests as part of scheduled maintenance or project work. Provide hands-on support to Tier III network engineers during incident resolution and project implementation. Manage inventory and coordinate network operations, including maintenance, repairs, and hardware/software upgrades. Demonstrate working knowledge of Layer 2 switching concepts, including VLAN configuration and port security. Support end-user workstation software, resolving issues as needed to maintain productivity. Handle incoming service requests via phone, email, instant message, and voicemail, ensuring timely and accurate response. Document all desktop equipment issues, including failures, repairs, installations, and removals, with a high degree of accuracy. Maintain detailed records of incident ticket updates and resolutions in the designated tracking system. Interface with third-party vendors and support providers when necessary to resolve equipment-related issues. Troubleshoot and resolve issues related to Common Access Cards (CACs), CAC readers, and PKI certificates. Address problems involving VPN connectivity, Microsoft Outlook, and general network access. Use Active Directory to manage and support user accounts, including permissions and group memberships. Comfortable in a fast-paced environment. Technically strong and able to make quick, sound decisions. Excellent communication and collaboration skills are a must. What you will bring: Active SECRET DoD Clearance An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance or an applicable training certificate from an accredited training institution. Education and experience requirements may be substituted with: A bachelor’s degree (in subjects described above) and four years general experience of which at least two years must be specialized experience. No degree and eight years general experience of which at least six years is specialized experience. Security+ CE or equivalent level certification. 5 years of experience in computer networking, which can be a combination of work history and education Ability to work independently and in a collaborative environment Familiarity with ServiceNow and/or Remedy Familiarity with iPhone provisioning Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP) Experience working with Senior Leaders How you will wow us: Strong communication skills (both verbal and written). Comfortable discussing technical information with users and other support personnel. Strong problem solving and decision-making skills. Ability to work autonomously as well as an integral member of a team. Pentagon experience to include working with DISA JSP and Whitelisting. Strong communication skills and ability to multi-task in a fast-paced environment. JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies. We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation. JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024. Our employees embody our core values, and we are looking for others who do too! Customer Experience: Strive for excellence and delight our clients Innovation: Embrace creative thinking to enable continual growth and powerful solutions Accountability: Take ownership of and pride in our actions and service delivery Inspire: Be inspired to be your best self and have fun in the process Integrity: Do the right thing, the right way, every time! Stewardship: Careful management of something entrusted to us. Commitment to Non-Discrimination: All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws. Powered by JazzHR FpclyoBf4j

Job Description Technical Support Specialist G2025-04207 About the job We are seeking a highly skilled Technical Support Specialist with strong expertise in molecular biology and next-generation sequencing (NGS) to join our team. This role involves providing technical assistance, troubleshooting, and guidance to our clients in NGS workflows and related molecular biology applications. The ideal candidate will be a proficient English speaker with a solid academic background in molecular biology and hands-on experience in NGS techniques. A master’s degree in molecular biology with relevant NGS experience is preferred; Ph.D. holders are highly regarded. *This position will be based in the Psomagen office in Rockville, Maryland (on-site). * Compensation may be adjusted based on your experience and skill set. Responsibilities Act as the primary technical contact for customers, addressing inquiries, providing troubleshooting assistance, and offering guidance on NGS-related projects and molecular biology applications. Conduct training sessions and technical demonstrations to educate clients on NGS workflows, protocols, and best practices. Collaborate with clients to understand and address their technical requirements, delivering exceptional customer service and tailored solutions. Assist in optimizing NGS workflows, ensuring accuracy and efficiency in experimental design and data interpretation. Provide scientific input and feedback to internal teams, including R&D and sales, to support product improvement and development. Document and report client interactions and technical issues to enhance customer support resources and develop a knowledge base. Qualifications & Preference Education: Master’s degree in Molecular Biology, Genetics, Biotechnology, or a related field, with a preference for candidates with relevant NGS experience; Ph.D. holders are highly regarded. Experience: Proven expertise in NGS experimentation and data analysis, with hands-on experience in library preparation, sequencing, and bioinformatics analysis. Technical Skills: Strong background in molecular biology techniques, particularly in NGS applications, with the ability to troubleshoot complex experimental challenges. Customer-Facing Skills: Excellent communication skills in English, with the ability to effectively support clients in a technical capacity. Preferred: Previous experience in a technical support or customer service role is a plus, especially in settings requiring technical troubleshooting and client interaction. Analytical and problem-solving skills to address complex technical issues. Ability to work independently and collaboratively in a dynamic environment. Strong attention to detail and organizational skills to manage multiple client interactions and document technical support cases. Benefits Medical, Dental, and Vision insurance (100% employer-paid premium) 401K with immediate participation and company match after 1 year 24 days of paid time-off with roll over or cashing option Long-term employment cashable vacation 2-hour off for an annual check-up Lunch allowance and drinkware reimbursement Visa sponsorship is offered when needed Money Gifts for congratulatory/condolences Free gym facilities near the company Company Overview Psomagen, Inc., founded in 2004 in Rockville, MD, is at the forefront of genetic and genomic testing. The company offers cutting-edge genomic services through next-generation and Sanger sequencing with data analysis services for applications in basic research and clinic diagnostics. The service laboratory has been certified under the Clinical Laboratory Improvement Amendments (CLIA) and accredited by the College of American Pathologists (CAP), which demonstrates the highest level of quality and safety in the market.Listed on the KOSDAQ in July 2020, the company is rapidly expanding its business from B2B to B2C and from Research to Clinical markets. The company has broadened the capabilities in the healthcare space such as at-home kits for analysis of genetic traits and microbiome profiles. With CLIA-certified and CAP-accredited laboratories, the company is looking to further expand service offerings in the clinical laboratory diagnostics market such as a laboratory-developed test (LDT) for COVID-19.As an EEO/AA employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people.

Job Description Synertex LLC is seeking an Instruction Support Specialist to provide instruction and support at multiple locations, including Schriever SFB, CO; Point Mugu Naval Air Station, CA; and Fort Detrick, MD. This position requires a TS/SCI clearance and will involve coordination and support across multiple locations. Benefits include competitive PTO, 11 Paid Government Holidays, a 401k with 6% match, and a comprehensive list of health care options. RESPONSIBILITIES: Review, revise, or create courseware materials according to outlined training task documents (Mission Task List (MTL), Ready Space crew Task Memorandum (RTM), etc.) required by Higher Headquarters and Squadron guidance with minimal revisions needed. Provide augmentation and support for up to six (6) classes/mission-based simulator and classroom instruction per calendar year as needed for approximately 90 students across 53 SOPS Specific Wideband Training. Note, each 53 SOPS Specific Wideband QT class consists of 9 training blocks and range from 2-3 weeks in duration (per block). Shall assist and manage simulator liaison support for simulator deficiencies and upgrades in coordination with unit personnel, SSC, STARCOM, and appropriate contractors. Review, revise, or create courseware materials according to outlined training task documents (MTL, RTM, etc.) required by Higher Headquarters and Squadron guidance with minimal revisions needed. Shall adhere to the most current model of Instructional Systems Development as defined in DAFMAN 36-2675. The contractor shall develop lesson plan objectives in line with RSP goals given the government provided course requirements. Shall assist with communicating courseware changes via instruction, email, briefing, curriculum trackers, etc. Support unit in developing and maintaining HHQ RSP requirements and training standard development cycles (i.e. RTRB) via changes in the RTM, MTL, and associated training products IAW SpOC RSP training timelines and milestones. Courseware Materials (IQC, QT, SF, RSP) REQUIREMENTS: Previous experience in instruction support, preferably in SATCOM or related fields. Security Clearance: TS/SCI clearance.

About Us: Plated is a fast-growing startup dedicated to improving foodservice operations in a variety of residential settings. We are passionate about innovation, creativity, and making a positive impact. As we continue to expand, we are looking for a dynamic and experienced engineering director to join our team and help us build an amazing software platform and shape a workplace culture that fosters growth, collaboration, and fun. Position Overview: The Head of Software is pivotal in steering our startup's tech direction, working closely with the product and sales team to determine what we build, how we build it, and when we bring it to market. You'll need to be able to work with in-house, agency, and near-shore development teams to bring the product vision to life. Because we're still early stage, you have a unique opportunity build from the ground-up, working closely with the startup team. Roles and Responsibilities: Technical Leadership and Architectural Oversight: Actively code and oversee the development of high-quality, scalable software solutions that integrate seamlessly with hardware components. Design, review, and approve system architectures, ensuring they meet industry standards and project specifications. Lead research and adoption of cutting-edge technologies to stay ahead of the curve in the food services technology sector. Team Management and Development: Recruit, train, and mentor engineers and technical leads, fostering a culture of technical excellence and innovation. Manage performance metrics for the team, setting clear expectations and providing regular feedback. Organize and lead technical reviews and troubleshooting sessions to enhance team skills and product quality. Project Execution and Resource Allocation: Develop detailed project plans, including timelines, budgets, and resource allocations, ensuring optimal use of both internal and external personnel. Monitor project progress against goals, making adjustments as necessary to handle emerging challenges and opportunities. Ensure compliance with industry standards and legal regulations relevant to healthcare and food safety. Strategic Collaboration and Communication: Provide strategic technological insights and recommendations to co-founders and board members, influencing long-term technology strategy. Facilitate collaboration across different departments (e.g., Product Management, Marketing) to ensure technology alignment with business objectives and user needs. Represent the engineering team in executive meetings, advocating for technology resources and highlighting achievements. Qualifications Extensive Experience with AWS: Deep understanding of AWS services, including EC2, S3, RDS, Lambda, CloudFormation, and VPC, with a focus on deploying and managing cloud environments that comply with healthcare industry standards such as HIPAA. Proven experience in scaling, automating, and securing AWS infrastructure, utilizing tools like CloudFormation or Terraform to ensure reliable and compliant operations. Expertise in implementing AWS security best practices, including IAM, encryption, and continuous compliance monitoring, to safeguard sensitive healthcare data. Proficiency in Node.js: Strong background in developing and deploying Node.js applications, particularly in environments requiring seamless integration with hardware systems and IoT devices. Expertise in building RESTful APIs and microservices architecture using Node.js, ensuring secure and efficient communication between software and hardware components in healthcare settings. Experience with asynchronous programming, event-driven architecture, and Node.js frameworks like Express or NestJS, with a focus on delivering robust and scalable solutions. Architecture and Design: Proven track record in designing scalable, resilient, and secure architectures within cloud environments that meet the rigorous demands of the healthcare industry. Extensive experience with microservices, serverless architecture, and containerization (e.g., Docker, Kubernetes), ensuring the architecture supports both current needs and future growth. Ability to make strategic architectural decisions that balance immediate project requirements with long-term scalability, maintainability, and compliance. DevOps and CI/CD: Strong understanding of DevOps practices, including the implementation of CI/CD pipelines, automated testing, and infrastructure as code, tailored for healthcare technology environments. Hands-on experience with tools like Jenkins, GitLab CI/CD, CircleCI, or AWS CodePipeline, with a focus on integrating continuous compliance checks to meet regulatory requirements. Familiarity with monitoring, logging, and alerting tools (e.g., CloudWatch, ELK stack, Prometheus), ensuring proactive issue resolution and ongoing operational compliance. Proven Leadership Experience: Demonstrated ability to lead and mentor engineering teams, fostering a culture of collaboration, innovation, and continuous improvement. Experience in setting technical direction, aligning engineering efforts with business goals, and managing engineering roadmaps. Strategic Vision: Ability to translate business requirements into technical strategies and architectures. Experience in working closely with product teams to deliver high-quality software solutions that meet customer needs. Startup Experience Communication and Collaboration Project Management Benefits: Competitive salary and incentive opportunities Flexible work environment (remote/hybrid options) Health, dental, and vision insurance Paid time off and holidays Professional development opportunities Collaborative and inclusive company culture Plated is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description Clearwaters.IT is seeking an experienced Mid-Level Help Desk to support the coordination with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls. The environment is dynamic, and client needs are often evolving; flexibility and forward-thinking views are important for success. This position is 100% on site, located in Washington, D.C. and is contingent upon the award of the contract. Candidates must possess an Active TS/SCI security clearance. Responsibilities: Provide Tier I & II support, handling calls and resolving incidents/service requests using ITIL-based incident management and request fulfillment processes. Act as the single point of contact (SPOC) for all end-user IT issues, documenting and tracking tickets in the servicing ticketing system (e.g., ServiceNow and JIRA) Perform helpdesk support for desktop computing environments, including PCs, laptops, printers, copiers, telephones, and peripherals. Diagnose, research, and resolve technical issues via phone, email, and direct personnel requests, ensuring timely resolution. Manage queue performance, prioritizing service requests to meet Service Level Agreements (SLAs) and helpdesk objectives. Monitor and manage the phone queue, responding to and escalate service requests as needed. Maintain hardware and software tools knowledge to support Tier 1 & Tier 2 help desk functions. Generate service performance metrics and provide daily, weekly, and monthly reports on helpdesk operations and service goals. Administer and track all requests, incidents, and problems, ensuring high-quality customer service and minimal response time. Act as an escalation point for all unresolved service requests and incidents, ensuring swift resolution. Develop and maintain ticket escalation processes, ensuring smooth escalation and information flow across IT teams. Identify root causes of IT issues and communicate appropriate remediation strategies to internal and external customers. Ensure all users have appropriate security clearance, authorization, and need-to-know before granting access to classified networks. Monitor system vulnerabilities, patch compliance, and security advisories, ensuring mitigation and remediation strategies are in place. Serve as SCIF/Collateral Security Manager, overseeing scheduling, access control, and security compliance for Sensitive Compartmented Information Facilities (SCIFs). Enforce physical security measures, including alarms, entry/exit logging, facility checklists, and SCIF accreditation compliance. Maintain visitor security clearance verification and access control logs for SCIF and collateral spaces. Manage classified hoteling space, tracking availability and ensuring adherence to security requirements. Maintain Common Access Card (CAC) Trusted Agent responsibilities, ensuring compliance with credentialing procedures. Assist in procurement, fielding, and sustainment of crypto/keying material and devices. Track, control, and maintain inventory requirements for Government Furnished Equipment (GFE). Ensure fully documented procedures for imaging computing devices and provide quarterly reports on hardware inventory and refresh cycles. Install, configure, and maintain workstation hardware, including monitors, keyboards, printers, and disk drives, following best practices. Maintain COMSEC responsibilities, including crypto key management, account maintenance, and destruction verification. Set up, configure, and manage preplanned video teleconferences for customers. Interact with network services, software engineering, and applications development teams to restore service and resolve core IT problems. Provide targeted troubleshooting by simulating and recreating user-reported issues to determine root causes. Recommend system modifications to improve user experience and minimize recurring issues. Provide written documentation from initial contact through resolution, ensuring full transparency and traceability. Advise management on client support needs, escalating complex issues when necessary. Manage and communicate IT outage and emergency response activities across the organization. Assist in developing IT policies and procedures, ensuring high-quality customer service and problem resolution. Lead Change Control Board (CCB) procedures, ensuring structured change management and impact assessments. Generate ad-hoc reports detailing the status of open and aging helpdesk tickets. Provide outage impact reports, documenting the scope and resolution of IT incidents. Maintain system documentation and SOPs for IT-related and helpdesk support activities. Produce reports on system security vulnerabilities and remediation recommendations. Submit regular performance and compliance reports to senior leadership and security officers. Requirements Education: Minimum AS/AA degree AND a minimum of one (1) year of experience OR a minimum of three (3) years of related experience in lieu of a degree. Active TS/SCI security clearance. Must be a U.S. citizen Must possess one of the following DoD level I Security professional certifications or higher Cisco Certified Network Associate Security (CCNA), COMPTIA Security+ with CE, CompTIA Network+, System Security Certified Practitioner (SSCP). Strong communication skills (oral and written) with the ability to relay concise messaging and reporting to all levels of management. Excellent interpersonal skills and the ability to work independently with minimal guidance or supervision. Strong analytical and problem-solving skills, with the ability to design effective solutions for complex issues. Strong knowledge of Windows and Linux environments, including software and hardware troubleshooting. Experience with networking concepts (TCP/IP, DNS, DHCP) and basic network troubleshooting. Familiarity with remote desktop tools and IT support management systems (e.g., ServiceNow, Jira, or similar). Strong understanding of common business applications, including Microsoft Office. Experience in handling tickets, tracking issues, and resolving problems efficiently. Familiarity with cloud services (e.g., AWS, Azure). Ability to work in a fast-paced environment and handle multiple priorities effectively. Benefits Competitive salary and benefits package, including: Health, dental and vision insurance 401(k) with company match Paid time off (PTO) for vacation, sick leave, and personal days Professional development reimbursement Other benefits, including life insurance, disability insurance, and employee assistance programs

Job DescriptionDescription: Job Title: Tier 1 Help Desk Analyst Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing services to military, defense, and critical infrastructure industries. Joining the Apavo team means becoming part of a company rooted in the principles of quality and communication. We value positive, candid interactions and the belief that everyone has valuable contributions to make. Apavo stands out for its commitment to a work-life balance and fostering a growth mindset among all team members. If you are looking to make a meaningful impact in the cybersecurity world while growing professionally in a supportive environment, Apavo is the place for you. Job Purpose: The Tier 1 Help Desk Analyst is a critical first line of support, responsible for providing initial technical assistance and troubleshooting to end users on both unclassified and classified office information systems. This role serves as the first point of contact for users requiring assistance with IT-related issues, including account management, password services, hardware, software, and network connectivity. The Tier 1 Help Desk Analyst ensures timely resolution of issues to minimize the impact on business operations, while contributing to the overall reliability, security, and performance of the agency’s IT environment. This role also supports continuous process improvement by developing documentation and assisting in the maintenance of service level objectives (SLOs). The Tier 1 Help Desk Analyst collaborates closely with other IT teams to restore service, identify root causes, and recommend system enhancements that improve user experience and system performance. This role supports a long-term contract (currently in year 4 of 10) within the Department of Defense. Duties & Responsibilities: Tier 1 Help Desk Analyst responsibilities include, but are not limited to: Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems. Provides support for implementation, troubleshooting, and maintenance of IT systems. Provides first-level problem identification, diagnosis, and resolution of problems. Maintain and return customers to normal IT Operations with the smallest possible impact on the business activity of the organization's end user(s). Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Provide local and remote Technical Support Services for end user support on the multiple networks within the agency. Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement. Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards Contribute to the change management process; represent the interests of the customer when assessing risk and impact. May provide leadership to small teams or team members. Other duties as assigned The Tier 1 Help Desk Analyst is expected to have additional duties as assigned. Additional details are reviewed in accordance with company policies. Other: This is typical office or administrative work, and there is no exposure to adverse environmental conditions. This position requires sedentary work. Sedentary work is defined as: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Apavo Corporation provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Apavo Corporation to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Apavo Human Resources at ************ or ************ Employment with Apavo Corporation is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Apavo Corporation is not guaranteed for any length of time. Requirements: Qualifications Associate’s degree from an accredited institution in cybersecurity, information assurance, computer science or a related technical discipline, or the equivalent work experience. Can be substituted with 2+ additional years of relevant experience. Minimum 3 years relevant experience DoD Top Secret Clearance with SCI/SAP eligibility is required. Must have DoD 8570.01-M Information Assurance Technical (IAT) Level II Understanding of applying basic security principles to the computing environment (CE). Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for hardware and software problems. Demonstrated ability with installation, configuration, and the ability to learn unique applications and programs. Ability to troubleshoot Microsoft products including, but not limited to, Windows, Office; including all aspects of Windows security and Microsoft desktop products. Experience installing and supporting workstation hardware and software. Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders. Excellent written and verbal communication skills and excellent customer service skills are a must.

Job DescriptionSASMO Technical Support DarkStar Intelligence is seeking a SASMO Technical Support Specialist to join our team and provide exceptional support for mission-critical operations. Schedule (FT/PT): Full-Time Travel Required: 20% Shift: Day Remote Type: No Remote Security Clearance: Current TS/SCI Polygraph: Full Scope Poly (CI/CCA accepted) Primary Duties & Responsibilities Serve as the steward for all items located on the SASMO Confluence page, ensuring proper creation, maintenance, and updates of E-Campus tests and student evaluations. Develop and maintain lesson classifications and descriptions, and conduct thorough assessments of curriculum gaps by comparing FVEY courseware with NOFORN courseware. Create and implement student evaluation metrics using analysis tools to provide comprehensive feedback on course curriculum and identify potential issues. Present findings and recommendations to leadership through detailed briefs. Collaborate with course Non-Commissioned Officers in Charge (NCOICs) to ensure all updates are properly processed and reviewed through evaluation channels before implementation. Assist the Special Training Element (STE) with Mobile Training Team (MTT) scheduling and ensure all updates are uploaded to the Confluence page. Manage JIRA tickets and represent MTT offerings effectively in coordination with STE. Maintain proficiency in the use of JIRA and Confluence to streamline processes and ensure accuracy. Minimum Qualifications Current TS/SCI. Full Scope Poly (Counterintelligence (CI) or CCA Polygraphs are acceptable). A minimum of three (3) years of experience in database management. Desired (but not required): Experience as an instructor in the relevant technical skill area. Salary Range Contact **************************** for information regarding the salary range for this proposal effort. About DarkStar Intelligence DarkStar Intelligence is a Service-Disabled Veteran-Owned Small Business (SDVOSB) committed to advancing national security through mission support and tradecraft development. We prioritize both client satisfaction and employee retention, delivering high-quality, intelligence-based solutions grounded in our “Core Four” values: Humility: We place mission success above personal recognition. Passion: We bring enthusiasm and dedication to every challenge. Agility: We adapt quickly to evolving operational needs. Ownership: We hold ourselves accountable for results and uphold the highest standards of excellence. We are mission-driven and results-oriented, striving to make our country safer through every task we undertake. Equal Employment Opportunity (EEO) Commitment At DarkStar Intelligence LLC, we are committed to maintaining a professional and legally compliant work environment where individuals are treated with respect and fairness. We adhere strictly to all applicable Equal Employment Opportunity (EEO) laws and regulations. Employment decisions at DarkStar are made solely on the basis of individual qualifications, performance, and business needs. We prohibit discrimination in all aspects of employment—including hiring, compensation, promotion, training, discipline, and termination—on the basis of: Race or color, Religion, Sex (including pregnancy, sexual orientation, and gender identity), National origin, Age, Disability, Genetic information, Veteran status. Or any other status protected by applicable federal, state, or local law Our EEO standards are embedded in all employment practices to ensure compliance, fairness, and accountability. We enforce a zero-tolerance policy for unlawful discrimination or harassment and encourage employees to report concerns without fear of retaliation. EEO Flyer: shorturl.at/abp NX Employee Benefits DarkStar Intelligence provides a competitive and comprehensive benefits package to support the health, financial stability, and personal well-being of our team members. Core Benefits for employees: Health Coverage: Medical, dental, and vision plans Income Protection: Life insurance, short-term disability, and long-term disability Retirement Planning: 401(k) plan with employer contributions Work-Life Support: Employee Assistance Program (EAP) and legal services Paid Leave: Generous PTO, 11 paid federal holidays, and one floating holiday Voluntary Benefits: Legal & Identity Protection: LegalShield and IDShield Additional Insurance: Whole life, accident, and critical care coverage We believe in recognizing and supporting the professionals who make our mission possible. Your well-being is an investment in our collective success. Powered by JazzHR d5ykSd0yyu

Job Description About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support. Opening Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in Houston, TX. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1 and Tier 2 issues and passing all other requests on to Tier 3 technicians. The technician will also work on projects assigned by internal client IT staff. Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required. Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment. This role reports to the Service Delivery Manager. Position Requirements: Examples of essential duties are interpreted as being descriptive and not restrictive. Identifies, diagnoses, and resolves Tier 1 and Tier 2 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users. Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software. Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals. Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems. Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements. Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements. Create detailed technical documentation for resolutions of issues. Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time. Identifies, documents and escalates all Tier 3 incidents in a timely manner. Update and maintain hardware inventory Audio/visual support for conference and training room equipment Required Technical Experience: Microsoft Windows Desktop OS installation and support Apple / Mac Desktop OS installation and support Microsoft Office 365 administration and support iPhone / Android troubleshooting Multi-factor Authentication configuration and support Preferred Technical Experience: ConnectWise Manage ConnectWise Automate IT Glue Sophos suite of solutions This is a full-time, salaried position. Salary commensurate with experience. Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc. Powered by JazzHR vu DOvz4Wor

Job Description About Us: Formed in 1924 Cowan Systems is a subsidiary of Schneider National headquartered in Baltimore, MD and enjoys a history of excellence and quality in the transportation business. Starting out as one man’s entrepreneurial spirit, has grown into six unique divisions that operate throughout the country. Today, Cowan’s state-of-the-art fleet has grown to 2,100 power units and 6,500 trailers operating out of 40 locations nationwide. Due to continued growth, Cowan Systems, LLC is seeking the top talent in the industry to join our team. Cowan Systems, LLC is a national truckload carrier that specializes in providing high quality dedicated fleet services for companies requiring first-rate performance. Cowan Systems offers dedicated fleet services which provide a customized transportation package designed to meet the specific needs of the shipper, such as specialized equipment, strict timetables, and custom reporting. Our 100% supply chain solution includes local and long-haul trucking services, brokerage, warehousing, and driver leasing. Cowan is committed to providing a healthy, safe, and stable work environment that promotes individual success, equal opportunity for learning, and professional growth. In our family-oriented environment, we treat everyone with dignity and respect. Through the emphasis of our team-work philosophy, we maintain a balance between professionalism and the ability to have fun. Our Mission: At Cowan Systems, LLC our mission is to provide logistics and transportation services that create value for our clients, suppliers, employees, and owners. We pursue our work with diligence, intelligence, and a high regard for the safety of our employees, stakeholders, and the public. Our Vision: Cowan Systems is an industry leader and the carrier of choice because of our passion for service, best in class drivers, professional management team, commitment to safety, drive for innovation, and our culture of continuous improvement and quality excellence. Our Values: Safety of our team drives every decision we make. An entrepreneurial spirit fostered by healthy work environments. Fiscal responsibility Exceptional Customer service Cowan Culture: At Cowan Systems LLC, our most valuable strength is our people – with diverse backgrounds and experiences we prioritize personal and professional development. We are a company that explores innovative ideas and encourages creativity. Our success is fueled by cultivating and inspiring our community through open & honest communication. Together, we provide exceptional service to our partners and our peers. Cowan is NOT defined by what we do as individuals, but who we are as a team. The Technical Analyst will provide exceptional customer service and act as an initial point of contact for end-users in the corporate headquarters and remote locations. The Technical Analyst assists staff with technical support of desktop computers, applications, telecommunications and related technology across our 24x7 enterprise. Support includes interaction with application software and operating systems to diagnose and resolve unique, recurring and non-recurring problems and documenting issues in the help desk ticketing system. Responsibilities require independent analyses, communication and problem solving skills. This position reports to the Service Desk Supervisor. Responsibilities include: Support and maintenance of the desktops, laptops, IP phones, mobile phones, printers and peripherals on the corporate network. Support of the company's enterprise virtual desktop and application delivery software systems in conjunction with other members of the IT staff. Accurately log all support requests in the Help Desk system software. Acknowledge, troubleshoot and resolve all assigned tickets; escalate and follow through when necessary especially in system down situations. Responsible for creation, deletion and modification of user accounts and Microsoft O365 mailboxes. Maintain user accounts, groups, permissions and licenses in Microsoft O365 and Azure Active Directory. Responsible to communicate all system related issues to IT staff through channels set forth by management. Facilitates moves, additions, and changes of computer and phone related equipment as required. Perform user profile data migrations and restorations. Maintenance of hardware and software inventory within the Asset Management system. Assist next level IT support staff as necessary. Other tasks as assigned. Qualifications BA/BS degree in a computing discipline and 1 year of work experience or 2-3 years providing PC desktop support in a corporate WAN environment. Previous experience supporting Microsoft Windows 10 in a corporate environment required. Experience supporting Microsoft Office with comprehensive knowledge of Outlook required. Experience with desktop imaging software. Familiarity with VoIP, general telecom and associated technologies a plus. Experienced supporting enterprise-level multifunction printer/copiers/scanners also helpful. Additional: Strong customer-service orientation. Effective interpersonal and relationship-building skills. Ability to present ideas in user-friendly language to both technical and non-technical end-users. Ability to multi-task and remain calm and composed under pressure. Ability to lift and carry related computer & networking equipment. Ability to climb ladders and stairs. Must possess a valid driver's license and a vehicle for travel to other offices in the Baltimore metro area. Employee Benefits: Yearly salary: $50k-$55k (Depending on knowledge & experience) Full benefits - Medical, Vision, and Dental Life, Short- and Long-Term Disability PTO (sick & vacation) and 401K

Job Description If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you! Reporting to the Senior Program Officer for Quality Assurance, the Program Specialist for Data, Quality, & Monitoring will support Global Refuge in delivering high quality programs and services for unaccompanied children and families. The position will contribute to all internal quality control, onsite monitoring, desk monitoring, service evaluation, and case processing activities. Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships. Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including: medical, dental, vision available the first day of employment generous paid time off including 20 days of vacation, 12 days of sick leave, 12 days of paid holiday 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave company 403(b) contribution of 3%, an additional 7% match which vests immediately At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers. DUTIES Provide support to Senior Program Officer for Quality Assurance in oversight of program quality and quality assessment tools. Provide data entry including creating and auditing electronic case files in Global Refuge's internal case management system. Conduct data reporting in order to organize information, identify concerns, highlight trends, etc. Uploading referral documents into the Global Refuge case management system and tracking compliance of programmatic outcomes. Assist Program Officer for Compliance and Quality Assurance to complete audits of all Unaccompanied Children's (UC) case files in the UC Portal to ensure program compliance with Office of Refugee Resettlement policy and procedure for file maintenance. Identify noncompliance trends as well as demographic trends and elevate to the SPO for QA. Assist with various programmatic communication processes and tools, including program memos, network communications, informational materials, and other communications and tools. Maintain up to date standard operating procedures, reporting calendars, and distribution lists. Aid the Monitoring and Evaluation team during annual monitoring visits by conducting personnel training log audits, client file audits, and data analysis to inform corrective action plans based on compliance data for previous fiscal year. Occasionally travel onsite to partner agencies to assist with in-person monitoring visits as assigned. Aid with headquarters monitoring visit preparation including collecting memos, training plans, informal communications, throughout the year and filing reports. Providing administrative support for funding proposals as needed. QUALIFICATIONS Bachelor's Degree and 2 years of work experience in data analysis or human services program support or an equivalent combination of education and experience. Proficient in web communications technology, including Microsoft Teams, Zoom, etc. Experience working in a non-profit organization preferred. Possess analytical reasoning, ability to interpret and evaluate complex information, while identifying patterns and essential issues. Demonstrated effective written and oral communication skills. Ability to manage and prioritize multiple projects in a fast-paced dynamic working environment. Commitment to Global Refuge's core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants. SPECIAL POSITION REQUIREMENTS Bilingual in Spanish and English preferred but not required Ability and willingness to travel to sites and attend relevant conferences up to 10%. Valid driver's license required Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify. We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.

We are seeking a skilled, self-motivated and, above all, customer-oriented individual to join our growing Service Desk to begin an exciting and challenging career with Advantage Industries, Inc. ****PERKS**** $$$$ Performance Incentives: Quarterly bonuses, commissions and we also offer employee referral rewards. Hybrid / Remote schedule You'll get to learn from your teammates and explore new interest areas. We're a rapidly-growing company; you can advance quickly to other roles! We focus on your work-life balance, including offering flexible work schedules. Strong focus on team cohesion and supportive company culture. Salary Range - $42,000.00 - $56,000.00 Job Description: This individual would deliver the highest quality customer service, while they identify, troubleshoot, implement and/or maintain various aspects of our clients’ IT environments. As such, the ideal candidate will possess an excellent troubleshooting skill set, a high level of technical knowledge, and exceptional interpersonal skills. You will be providing Tier I level support to clients, depending on their needs. We will rely on your support to resolve technical requests, incidents and problems, answer questions from clients involving their hardware, software, network and telecommunication systems. You will also be responsible for maintaining and updating documentation regarding client environments. We are looking for someone who is dependable and finds it rewarding to participate on a high-achieving team. We are seeking someone who embraces new challenges by persevering until an optimal solution is reached for our clients. You should be adaptable, self-motivated and focused on developing creative problem-solving ideas to meet daily client requests. You'll be expected to work productively both independently and collaboratively with our enthusiastic team. You need to be goal-oriented and able to prioritize tasks. If an urgent situation is thrown at our team, we expect immediate responsiveness and efficient teamwork to tackle that situation effectively, as satisfying our clients promptly is our number one goal. We aim to support our clients by always exuding positivity, patience and calmness under pressure, reassuring them that we are confident about solving their problem(s). Responsibilities: Triage, handle and update incoming client requests with the use of a ticketing system. Assist with scheduling technicians. Install, monitor, troubleshoot and support client network infrastructure and equipment. Work with vendors to troubleshoot and resolve client requests, incidents and problems as necessary. Maintain client documentation. Participation in rotational on-call support for limited hours outside of standard business operations. Required Skill set: Excellent communication and interpersonal skills. Desire and self-motivation to learn and grow as a technician. Ability to troubleshoot. Basic network, hardware and software support knowledge. Strong attention to detail. Can easily adapt to working independently and engaging in collaborative teamwork. Qualifications: 1+ year of experience working in a service desk environment. Experience working in an enterprise Windows environment: AD, Microsoft 365, Windows 10/11 At least one relevant technical certification (CompTIA A+, Network, Security, ITIL, Microsoft, etc.) or related degree/background experience. Experience with other Operating Systems (MacOS and Linux) is a plus. Advantage Industries is a market-leading business that has a wide range of career opportunities. At Advantage, we seek out and reward the finest talent so that we can continue to provide the highest quality service and products to our customers. We work with commercial enterprises in the business market. And, we have worked alongside local, State, and Federal Agencies managing technology projects with focused attention and expertise. Powered by JazzHR T9mf7QbtQb

Job DescriptionGeospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements. This position offers great growth opportunities to other IT fields, such as Security Operations, Information Assurance, System Administration, Network engineering, and Unified Communications. Responsibilities: - Provide technical support and troubleshooting assistance to end-users - Initiate and resolves service request/problem incidents - Install, configure, and maintain computer hardware and software - Assist with the setup and maintenance of user accounts and permissions - Works with system administrators and developers to ensure services/incidents are completed - Document all support activities and resolutions in the ticketing system - Follow standard operating procedures for incident management and escalation - Provides an outstanding customer service experience in a variety of circumstances across all organizational levels Requirements: - Proven experience as a Help Desk Analyst or Customer Service Support - Strong knowledge of Windows operating systems and desktop support - Ability to diagnose and resolve hardware and software issues - Excellent problem-solving skills and attention to detail - Active Directory experience preferred - DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security) - Inteirm Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package. Competitive Compensation Paid Time off includes 10 federal holidays and 15 additional days. Bereavement Leave Parental Leave Company Paid STD and LTD Life and AD&D Insurance Medical, Prescription, Dental, and Vision Coverage 401k Savings and company match Employee referral program If you are a motivated individual with a passion for providing technical support, we want to hear from you! Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to take the next step in your IT career!

Job Description Advanced Behavioral Health, Inc. is looking for a Behavioral Support Specialist in our Baltimore, MD location to work as part of the interdisciplinary Child and Adolescent Response Team (CART) to provide person‐focused therapeutic services for children and adolescents, and their families, experiencing mental and behavioral health events of varying acuity. The Behavioral Support Specialist will contribute to the collaborative plan of care and delivery of services to individuals through assessment, evaluations, crisis interventions, referrals, education, linkage to care, and progress toward treatment plan outcome‐based goals. ABH is a family centered mental health program that offers a wraparound approach to treatment. We specialize in Psychiatry, Off-Site Counseling Services, On-Site therapy, and Therapeutic Mentoring. If you share our mission and vision, we invite you to join a team that wants to make a difference within the community. Job Types: W2: Full-Time Compensation: $50,000 - $58,000 annual Hours: Monday‐Friday from 8:30 am – 7 pm, 8 hour shifts. Location: Baltimore, MD Essential Functions: Provide mobile/urgent care response to children, adolescents and their families living in Baltimore City through referrals from 988 (National Suicide & Crisis Lifeline), DSS, etc., via telephone consultation/triage and face‐to‐face response in schools, home, or community. Provide therapeutic services for individuals in crisis who are experiencing mental and behavioral health events. Work collaboratively with mobile crisis team as well as community partners to provide support to individuals through crisis process. Work with children and adolescents in crisis to develop a crisis plan, provide linkages to care, and introduce other crisis planning tools and professionals. Work with clients to assist with continuity of care by supporting connection to behavioral health, addiction, peer recovery, and other community resources. Empower individuals to become self‐advocates for their own recovery and wellness using a strengths‐based perspective. Provide information and referrals by mail to all families when there is no response following an attempted direct contact with the family. Provide up to six weeks of stabilization services to children and families. Attend and complete all required trainings both in person and online. Meet monthly for individual and group supervision sessions. Communicate regularly with clinical staff and guardians and parents. Comply with CARF/COMAR/HIPPA/State compliance regulations. Comply with EMR and uphold the 48‐hour documentation standard. Other duties and responsibilities as assigned under the CART contract with Baltimore City. Qualifications: Bachelor’s degree in Social Work, Psychology or health‐related field Prior experience working with troubled youth and/or crisis response desired. Experience working with high acuity clients in mental health crisis is preferred. Must have ability to handle highly charged stressful and emotional situations. Valid and unrestricted driver’s license with proof of current automobile insurance. Ability to manage, delegate and manage multiple tasks. Ability to travel. Must be sensitive to the cultural and socioeconomic differences present among the practices service population. Empathy and Compassion. Excellent customer service, listening, interpersonal, and organizational skills. Responsible, reliable, and punctual. Must demonstrate understanding of managed care concepts and willingness to provide treatment and work within that system. Full-Time Employee Benefits: Medical, Dental, Vision 401(k) Retirement Plan with Employer Match Dependent Care Flexible Spending Accounts (FSAs) Voluntary Term Life Insurance Employer Paid Basic Life Insurance, Short-Term Disability, Long-Term Disability Voluntary Insurance Policies: Accident, Cancer, Critical Illness, Hospital Confinement Employee Assistance Program (EAP) PTO Accruals, Paid Holidays, Floating Holiday, Wellness Day, Paid Birthday Company Issued Laptop and Cell Phone ABH is committed to diversity and to equal opportunity employment. ABH does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity and expression, age, height, weight, physical or mental ability (including HIV status), veteran status, military obligations, or marital status. This policy applies to hiring, internal promotions, training, opportunities for advancement, and terminations and applies to all ABH employees, interns, clients, and contractors. Join our team and make a difference! Powered by JazzHR igc EOOYKA5

Job Description Help Desk/Service Desk Tier II Technician with MCITP and MCSA Premier Enterprise Solutions is looking for a Help Desk Tier Specialist with 5+ years' experience, who can perform Tier II tasks. This position will collaborate with IT Specialists to provide user support service for the USAID/OIG user community. This position is 100% onsite located in Washington D.C. Veterans are encouraged to apply Active Secret clearance required Certifications required: Microsoft Certified IT Professional (MCITP) and Microsoft Certified Systems Administrator (MCSA) Tier II Duties and Responsibilities: Hardware and Software Management Maintain user PCs, including upgrades and configuration Maintain inventory of all equipment, software, and license users Update and maintain procedures for desktops, system operations, and product assembly Installation to include machine imaging and security update maintenance Provide support for operating system and/or application software initiatives and ensure that current releases of software products are in use Perform testing to ensure operability, efficiency, and compliance with existing standards Ensure appropriate on-site repairs are successfully completed Provide support in all aspects of user setup, user access to resources, system patching, antivirus, video conference, printers/copiers/ and general hardware and software components Resolve complex hardware and software configuration and network access problems Ensures that IM asset tracking inventory database remains current and excess equipment is properly labeled and processed for disposal Install and configure desktop equipment for efficient operation, including moving employee workstations Install and configure desktop software for proper integration with USAID/OIG supported equipment and devices, including but not limited to moving employee workstations Required Qualifications: 5+ years of Tier II experience Desired/Preferred Technical Qualification: Familiarity with BMC Footprints Ticketing System Required Certifications: Microsoft Certified IT Professional (MCITP) and Microsoft Certified Systems Administrator (MCSA) One of the Desired/Preferred IT Industry Certifications listed below CompTIA A+, or Network+ or Security+ Microsoft Certified Desktop Support Technician (MCDST) Microsoft Certified Technology Specialist (MCTS) Microsoft Certified: Azure Administrator Associate Help Desk Institute (HDI) Information Technology Infrastructure Library (ITIL) Required Clearance: Active Secret The OIG's applications and services will change over time. All personnel on contract shall adapt to the evolution of the USAID OIG's technology landscape. Premier Enterprise Solutions offers full-time employees a comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more. It is Premier Enterprise Solution's policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other characteristic protected by applicable federal, state or local.

Responsible for performing problem resolutions to support the bank’s users (user access problems, printer connections, etc.). Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Maintains and disseminates information pertinent to computer matters to appropriate management. Monitors incident call activities to ensure timely and accurate responses with adequate consideration given to relevant concerns. Provides excellent customer service. Provides technical assistance with the bank’s computer systems. Answers questions, or resolves computer, phone, printer, and network problems for bank users, in person via telephone or from remote location. Provides assistance concerning the use of computer hardware and software including printing, software installation, banking applications, email, and operating systems. Installs and update desktops, laptops, networks, and related software. Enables user accounts and reset passwords for different banking systems. Troubleshoots all information technology issues, including software, hardware and networking. Configures workstations sessions and user profiles banking platforms. Troubleshoots with bank vendors. Contacts telecom and hardware vendors for telephone and printer related issues. Disconnects and re-connect computers to accommodate office and or user moves. Document reported issues within the service desk application and follow up with the customer. Reports any unresolved or critical level problems to higher authority. Other Duties Complies with all policies and procedures as applied to the Bank's BSA/AML policy. Perform other duties as assigned. Skills/Abilities Maintains a competent level of expertise and knowledge of all the requirements of Help Desk issues, including policies and changes affecting the bank’s activities. Ability to effectively communicate with end-users, vendors and IT Dept management and personnel. Aptitude, technical ability and willingness to learn technical requirements of Help Desk, network systems, telecommunications and various software applications. Excellent oral communication skills and interpersonal skills. Good writing abilities to clearly detail facts and solutions. Excellent analytical skills to make fast and precise resolutions to network, application and PC issues. Working knowledge of the Bank’s standards and procedures. Strong organizational skills. Ability to prioritize issues and problems. Ability to utilize customer service skills to interact effectively and cooperatively with system and network users and train staff in basic troubleshooting techniques. Ability to work well in pressure situations and meeting deadlines. Ability to work well alone and as a member of a team. Knowledgeable about recent innovations in IT. Examining presenting concerns from multiple angles to select and implement the most suitable solutions Supervisory Responsibility This position does not have supervisory responsibilities. Work Environment This job operates within a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copiers. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. This position requires the individual to work some Saturday hours on rotation with other staff members. Some travel to and from bank locations may be necessary. Physical Demands This position requires manual dexterity, and the ability to lift 20-35 pounds of equipment. This position requires bending, stooping or standing as necessary. Travel Travel may be required for this position. Education and Experience Minimum two years of experience as a Help Desk Analyst or associate's degree in information systems or similar degree. Exposure to financial environment a plus. Basic understanding of ITIL methodologies. Experience working with Service Desk ticketing application. Prior experience working with EntraID, Active Directory, Microsoft Office products. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Equal Opportunity/Affirmative Action Employer M/F/disability/protected veteran status

Job DescriptionDescription: As a prime we are responsible to complete end-to-end system management for a customer’s top secret enterprise mission systems. This includes data center, logistics support, configuration management, COOP, and disaster recovery. This team is focused on creating a First Line Operator responsible for triage, direct customer support, First line monitoring and tier 1 and 2 resolution. Requirements: System Administration: Morning Checks to include Server and Network Health Checks Tool Monitoring Including but not limited to GEMOne, Splunk, RiverBed, NAC/ClearPass, SCOM Manage User Account Creation and Deactivation via creation scripts, GUI, or other means Ensures security patches are applied to all network infrastructure devices, including voice and video systems Monitor system performance Implement security patches and updates Support backup and recovery procedures Technical Support: Perform advanced troubleshooting of hardware, software, and network issues Handle system and network configuration problems Create and maintain technical documentation Printer / Scanner assistance for local and remote users Provide technical guidance to end users VTC Codec issues, setup and troubleshooting Remote Support for Desktop and Thin Client Users Participate in team meetings and status updates Desktop Support for local HQ users Workstation Setup, Hardware issues Desktop Configuration issues and other user facing IT Related Issues/Tasks Incident Management: Analyze and diagnose complex technical problems Implement temporary workarounds and permanent solutions Track and document incident resolution steps Perform root cause analysis Escalate to Tier 3 Networks, Systems or Cyber Analyst when necessary Non Negotiable Requirements: 1. Top Secret with investigation current within the last 5 years 2. On-site, no remote 3. Hunger To Learn and Grow Technical Environment: Cisco, Arista, Palo Alto, F5, Ansible, GEMOne, Aruba, Riverbed, Windows , Linux, RSA, SCOM, SentinelONE, ClearPass, Active Directory, SharePoint A notification to prospective applicants that reviews, and tests for the absence of any illegal drug as defined in 10 CFR 707.4, will be conducted by the employer and a background investigation by the Federal government may be required to obtain an access authorization prior to employment, and that subsequent reinvestigations may be required. If the position is covered by the Counterintelligence Evaluation Program regulations at 10 CFR part 709, the announcement should also alert applicants that successful completion of a counterintelligence evaluation may include a counterintelligence-scope polygraph examination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job DescriptionAbout UsAGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future. AGE Solutions is looking for Cybersecurity SME – A&A Support to join our team in support of an upcoming cybersecurity risk management and assessment program with our DoD customer. You will be part of a project team responsible for Cybersecurity Assessments and Authorization (A&A), Risk Management, Information Assurance (IA) Support, and Risk Adjudication and Connection services. Individuals in this role must be available to work on-site at the Mark Center in Alexandria, VA for the majority of the workweek. Responsibilities Include: Assist customers in understanding and accessing DISA RME RE5 services for the DoD community. Gather required information to initiate RE5 service support. Maintain comprehensive knowledge of all RE5 services available on the DISA Marketplace. Plan, schedule, and conduct initial meetings with customers, providing service briefings and project timelines. Track project progress, ensuring schedules remain on track and updating status in TLR or the designated repository. Provide weekly system status reports to RE5 leadership. Ensure all service submissions include properly completed supporting artifacts before RE5 assignment. Monitor and assign incoming tasks via RTS (or designated repository) daily. Upload required documents and artifacts into RTS and eMASS as needed. Coordinate with RE5 leadership to assign branch responsibility for new tasks. Update and track information within TLR as received. Maintain working knowledge of eMASS and government-defined repositories. Schedule and document A&A Categorization Meetings. Adhere to all published RE5 ISSM and SCA-R A&A TTPs. Support RE5 SCA-R personnel and stakeholders regarding RE5 services. Schedule and document Software Assurance Risk Management (SwARM) reviews, ensuring results are uploaded. Organize and conduct bi-weekly meetings to address MP concerns. Review system topology diagrams for compliance with government directives, frameworks, and industry standards. Requirements: Bachelor's degree (IT-related field preferred) Ten (10) years of overall experience in cybersecurity or network security position Five (5) years of experience in a Certification and Accreditation/A&A role Have an active DoD Top Secret clearance DoD 8570 IAM/IA Technical (IAT) Level III certification Advanced understanding of key technologies areas/domain such as: Network, Mobility, Windows, UNIX, Cloud Environments and Cloud Native Tools/Services, Host Based Security System (HBSS)/Endpoint Security Solutions (ESS), Databases, Applications Demonstratable experience in security architecture, system hardening, vulnerability management, and intrusion detection/prevention Demonstratable experience with SIEM solutions, endpoint security tools, penetration testing, and forensic analysis. Demonstrated experience with relevant tools such as eMASS, STIG Viewer, Nessus, ACAS, SCAP, or HBSS Advanced understanding of the RMF process, NIST SP 800- 37, NIST SP 800-53, CNSSI 1253 Strong written and oral presentation skills Customer service skills Compensation: $145,000 - $153,000 At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally. 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it. Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact. 401(k) with Match: We match 3% of your contributions with immediate vesting. Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents. Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs. Parental Leave: 15 days of fully paid leave for new parents, because family matters. Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving. Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right. Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create. At AGE, you'll do work that matters, supported by a company that delivers for its people.

Job Description Career path to $100k+ job as a Board Certified Behavior Analyst (BCBA)! We will fund your Master's degree through our tuition reimbursement program! What Makes Us Unique Tuition Reimbursement: Up to $21,000 (university partnerships with tuition discounts as well) Full-time, salaried position, starting salary $35,000-$40,000 Guaranteed 40 hours per week & semi-monthly paycheck, regardless of client cancellations Paid RBT Certification & BLS Certification reimbursement Supervision Hours towards BCBA certification Comprehensive Onboarding & Training Collaborative Team Culture working with BCBAs, SLPs, and OTs STARS internal promotion program Job Summary As an Autism Specialist at Ally Behavior, you will work to provide 1-on-1 Applied Behavior Analysis therapy to early learners with autism. Who We Are At Ally Behavior, we pride ourselves on offering a unique, collaborative, and supportive environment where both our children and our team thrive. As a full-time, center-based provider of early intervention Applied Behavior Analysis (ABA) therapy, we focus on helping children with autism aged 18 months to 6 years of age reach their full potential. Our innovative approach in working with young learners, paired with the mentorship and guidance we offer our Behavior Technicians, is what sets us apart in the field. Our mission is to deliver the highest quality therapy to help our early learners reach their potential to communicate, improve social skills, and prepare for academic success. We are driven by our core values: we are resourceful in finding solutions for both our clients and our team, always striving for treatment excellence to ensure the best outcomes. We firmly believe in serving others-putting the children and families we work with at the heart of everything we do. Our culture is one of unity and collaboration, where we work together as one Ally to ensure success. We also know that striving to grow is essential for our personal and professional development, and we ensure that every team member has the opportunity to thrive. Our STARS Program provides you with structured growth and professional development opportunities, ensuring that every team member is empowered to succeed in their career path. Whether you're new to ABA or seeking a more supportive environment to grow in, Ally Behavior is the place for you. Day-to-Day Responsibilities Provide 1-on-1 ABA therapy to children in a center-based setting Collect and track data to monitor client progress through Central Reach using an iPad Implement BCBA-designed treatment plans that are unique to each child Report client progress to the BCBA and assist in updating goals as necessary Assist the BCBA with family training on treatment plan implementation Collaborate with other clinicians and attend team meetings as scheduled Maintain client confidentiality in accordance with HIPAA guidelines Maintain open communication with families and clinical team to ensure the most effective treatment and goals Experience & Certifications Requirements High school diploma or equivalent required; bachelor's degree in psychology, early childhood education, or related field preferred Experience working with children required (nanny, teacher, camp counselor, etc); experience with children who have developmental delays or special needs preferred RBT Certification (or willingness to complete training within 90 days) BLS Certification (or willingness to complete training prior to hire) Ability to work 8:30 am - 5:30 pm Monday through Friday Reliable transportation and valid driver's license Must pass federal and state background checks Physical Requirements Ability to sit on the floor, kneel, crawl, run, squat or stand for extended periods of time Ability to lift 30 pounds Personal Characteristics Requirements Passionate about supporting children with autism and their families Skilled in building trust, maintaining confidentiality, and collaborating in a team Strong communicator with patience, adaptability, and a calm demeanor in stressful situations Strong multitasking, time management, and problem-solving abilities Committed to professional growth and development Company Benefits Paid Time Off: 18 days of PTO plus 9 paid holidays Medical, dental, and vision coverage through Cigna 401(k) with company match Company-sponsored DashPass Short-Term Disability (100% Employer-Paid) Employee Assistance Program Term-Life/AD&D Insurance, Critical Illness with Cancer Insurance, Accident Insurance, and Hospital Confinement Insurance Professional development opportunities Ready to Make a Difference? Apply today to join a team that's committed to serving others and providing treatment excellence in an environment where you can grow and collaborate with a supportive team! Note: This position is NOT eligible for Visa sponsorship. Ally Behavior is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status or any other legally protected status. Job Posted by ApplicantPro