Support specialist jobs in Burlington, NC - 1,122 jobs

Beam Therapeutics is a biotechnology company committed to establishing the leading, fully integrated platform for precision genetic medicines. To achieve this vision, Beam has assembled a platform with integrated gene editing, delivery and internal manufacturing capabilities. Beam's suite of gene editing technologies is anchored by base editing, a proprietary technology that is designed to enable precise, predictable and efficient single base changes, at targeted genomic sequences, without making double-stranded breaks in the DNA. This has the potential to enable a wide range of therapeutic editing strategies that Beam is using to advance a diversified portfolio of base editing programs. Beam is a values-driven organization committed to its people, cutting-edge science, and a vision of providing life-long cures to patients suffering from serious diseases. Position Overview: Beam is seeking a highly skilled Specialist I/II to join our growing Digital Quality & Data Integrity team and play a pivotal role in shaping the future of digital compliance. Unlike traditional QA roles, this position focuses on advanced computerized systems quality assurance and data integrity across local embedded computerized systems and global platforms-including SaaS, IaaS, and PaaS-critical to our digital transformation. As a trusted Subject Matter Expert, you will partner with Manufacturing, Quality Control, Validation (CQV and CSV), IT, and Automation teams to ensure seamless qualification, validation, and automation activities that meet GxP and regulatory standards. This is your opportunity to influence enterprise-wide digital strategies, drive innovation, and make a measurable impact on patient safety and product quality. Responsibilities: Oversee risk-based Computerized System Validation (CSV)/Computerized Software Assurance (CSA) activities across Manufacturing, QC, IT, Automation and Global Platforms, ensuring 21 CFR Part 11/Annex 11 and Beam's internal policies and procedures. Support review and approval of validation lifecycle documents including but not limited to SIA, URS/SRS, CS, FDS, IQ, OQ, PQ, RTM and VSR, for embedded computerized systems and global platforms. Support authoring of CSV lifecycle and test documents, risk assessments and gap assessments as required. Collaborate with IT system owners, business systems owners, validation and product quality to deploy robust data integrity controls across systems and processes. Participate in Change Management activities to ensure controlled evaluation, qualification, and deployment of changes. Serve as SME and/or Quality approver on QMS records including change controls, continuous improvements, CAPAs, deviations and supplier qualification associated with computerized systems and data integrity. Review and ensure validation compliance for infrastructure systems such as DeltaV, MES, OSI PI, BAS, Clinical and Cloud systems. Act as data integrity SME by ensuring the enforcement of ALCOA+ principles and identifying critical data risks across manufacturing processes, QC methods, and computerized systems. Actively participate in the development of data integrity gap assessment program and assessment tools and eventual gap remediation activities by supporting identification of short term and long term mitigation strategies. Contribute to improvements in CSV/CSA and data integrity policies and procedures, user/functional group SME training and guidance. Support periodic review activities - periodic reviews of computerized systems, user access reviews, audit trail reviews, periodic validation reviews and periodic procedure reviews and updates to maintain compliance. Qualifications: Bachelor's degree in Engineering, Computer Science, Life Sciences, or a related field with 10+ years of relevant experience; or Master's degree in the same fields with 8+ years of relevant experience. Experience working in Quality Assurance, Validation, or IT Quality Assurance roles within the biotechnology or pharmaceutical industry. Experience working with systems like DeltaV, OSI PI, BAS, Kneat, Veeva, MES or comparable automation and data systems. Familiarity working with manufacturing platforms such as Rotea, Sepax, LOVO, Cue, Prodigy, MaxCyte, Skid Controllers and platform integrations with DeltaV is preferred. Experience with analytical instruments such as Spectramax, Zetasizer, MACSQuant, SoloVPE, BacT with MYLA software, and other laboratory instruments. Experience with supplier management program for computerized system suppliers. Strong operational knowledge of risk-based tools, ALCOA+ principles, FDA and MHRA data integrity guidance, and 21 CFR Part 11/Annex 11 regulations is preferred. Prior experience working as a QA reviewer for embedded computerized systems - manufacturing equipment(s) and analytical instruments. Proven ability to implement cross-functional remediation plans aligned with the regulatory expectations for CSV/CSA and data governance. Excellent written and verbal communication skills; ability to collaborate across functions. Ability to work independently, manage prioritize competing priorities, and maintain compliance under tight timelines. Ability to lead and implement changes in QA capacity in a fast-paced and diverse environment. This position will require to be on-site at Beam's RTP location. The salary range below reflects the full-time base salary range we expect to pay for this role at the time of posting. Base pay will be determined based on several factors including, but not limited to, relevant experience, education, scope of job, internal comparisons, and market data. Beam Pay Range $105,000-$145,000 USD

Stay Alert Safety Services, an AWP Safety Company is a rapidly growing national safety services provider committed to protecting our customers' people, businesses, and time. AWP Safety is America's Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company's capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America's roads and work zone professionals need and deserve AWP Safety protection. Job Description As a Lane Closure Specialist, you will perform lane closures on state highways and other roadways, redirecting traffic for workers or survey crews, and working independently or as part of a traffic control crew. Establishing and maintaining safe work zones using the proper equipment Ensuring the safety of assigned traffic control projects by setting up and taking down lane closures Collaborating with team members to ensure the safety of all. Managing traffic flow effectively with stop/slow paddles. Delivering exceptional service and protection to our clients. Benefiting from continuous training and support to advance from an entry-level position to long-term career opportunities. Qualifications Employee must be able to successfully handle the physical demands of this position, which include the following: ACTIVE DRIVER'S LICENSE Hours of operation may vary due to staffing needs. Frequent exposure to fumes or airborne particles. Frequent exposure to a variety of extreme conditions at job sites including high noise level in the work environment. The position may work in outside conditions that include inclement weather, not limited to heat, cold, humidity, and exposure to dust and asphalt. Position lifts or carries objects up to 50 pounds. Stands for long periods of time and performs strenuous physical labor under adverse field conditions; employee lifts, pushes, pulls or carries objects. Position requires good manual dexterity (hand, hand with arm, two hands) and multi-limb coordination. Additional Information What We Offer: Competitive Hourly Pay: Starting at $16.00/hour, based on experience, guaranteed pay increase within the first year. Rapid Advancement: Potential opportunities to progress to Lead Protector, Field Supervisor, or Manager roles Comprehensive Training: Paid, on-the-job training including ATSSA certification and defensive driving, with ongoing professional development Recognition and Rewards: Competitive referral incentives and recognition for your dedication and hard work Benefits: *Eligible 1st of the month following 30 days of employment All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as Vision, and additional benefits such as Legal and Identity Shield, Accident, Critical Illness, STD and LTD Company paid 50K in basic life insurance Health Savings and Flex Spending Accounts Available 401(K) Paid Time Off Overtime opportunities AWP considers any position that requires the individual to drive an AWP vehicle and/or be present at an AWP worksite for any reason a safety sensitive position. AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Pureflow IT Specialist About Our Organization: With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture. About the Position: The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise. Job responsibilities are expected to include, but not be limited to, the following: Configure equipment and host onboarding for new users Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc. Remote support for users in external branch locations Manage VoIP phone system equipment and directory Sustain company network connectivity and security Assign software licenses and support installation of various applications Maintain IT files on the server and online in the cloud Schedule server updates, backups, and retrieve backups when needed Update IT equipment and software with new firmware, drivers, etc. Develop documentation, including SOPs and work instructions Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.) Assist with AV resources (conference rooms and Teams meetings) Adhere to company SLAs and is available during IT emergencies Available to work during non-standard hours for planned updates Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed. Strive for security and confidentiality in all IT functions with a Zero Trust mindset. Qualifications: 1-2 years of experience in the enterprise computer service field An Associate degree or Technical certification in the computer service field Previous experience in a Windows network environment Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central Perks: Competitive base salary Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more $1-for-$1 401(k) match up to 4% after 1-year of service 9 Company-paid holidays Generous personal time off that increases with tenure Education assistance Employee referral bonus program Ongoing training and development by internal and external industry experts Working Conditions: Usual office working conditions. The regular hours for this position are Monday through Friday, 8:00am - 5:00pm Additional hours may be required depending on project load. P ureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions. Please visit our website at ******************* for additional information and to apply online.

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees. Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning. The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks: Company Snapshot Over 12,000 professionals in over 40 locations across 3 continents Top 10 U.S. IT Staffing Firm Largest minority-owned U.S. IT Staffing Firm Top supplier to Fortune 500 companies Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row Job Description • Exceptional communication and customer handling skills • Experience working with ticketing system. • Strong analytical skills and quality conscious • Should work in 24/7 rotational shift timing • Should resolve technical problem (over a phone/Chat or remote systems support) • Basic Understanding of Windows XP/Win 7. • Basic Understanding of Email configuration and support on MS office tools. • VPN troubleshooting and Incident Management. • Basic Understanding of Microsoft Office products (Excel, Word and Power Point Etc.) • Basic Understanding of Network Concepts • Basic Understanding of AD • Basic Understanding of troubleshooting Mobile Devices • Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions • Follow the escalation process • Follow the shift hand-over process • Update work logs • Update the knowledge base • Coaching fresher's to be independent • Coaching analysts for correct routing of tickets, capturing critical information • Technically upgrade across versions of environment when required • Adhere to organization policies and procedures Qualifications At least 6 months of helpdesk experience (PC troubleshooting) Additional Information John Leonardo ************

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Help Desk Technician will provide primary support to Pennymac internal employees by taking calls, handling live chats, answering email, responding to tickets, answering support related questions, providing technical support for all Pennymac utilized systems. This position serves as the centralized entry point and provides escalated troubleshooting for all technology related service requests and support related issues for technical concerns across the company. Responsibilities also include assisting with account management, website and data tool maintenance/enhancement, and project management support. The Help Desk Technician will: Provide front-line technical support to largely external but sometimes internal customers, troubleshooting a wider range of issues with increased complexity Independently diagnose and resolve hardware, software, network, and application problems, including basic Active Directory and Google Workspace administration Proactively identify and resolve recurring technical issues, contributing to knowledge base articles and process improvements Assist with onboarding new employees, including equipment setup and software installation Escalate complex or unresolved issues, clearly documenting the steps taken and information gathered Participate in an on-call rotation, providing after-hours support as needed Contribute to team projects and initiatives, sharing knowledge and collaborating with colleagues Achieve and maintain Help/Service Desk performance metrics Demonstrate behaviors which are aligned with the organization's desired culture and values Active participation in rotational "on-call" support to lower support tier (Not often but occasional) What You'll Bring Associate's or Bachelor's degree in computer science, business or related field preferred Proficiency in troubleshooting common applications and peripherals 4+ years of experience in a help desk or technical support role Working knowledge of networking concepts and protocols Intermediate working knowledge of google suite usage, monitoring, break fix solutions Experience with Active Directory, Google Workspace, and remote support tools Solid understanding of computer hardware, software, operating systems (Windows, mac OS), and networking concepts Excellent communication, interpersonal, and problem-solving skills Strong customer skills with an ability to work with accuracy and minimal direction Displays high initiative and works well under pressure Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $50,000 - $75,000 Work Model OFFICE

Description The Business Applications Specialist is responsible for delivering company-wide business solutions through ERP and external software application configuration/development as well as supporting all field-based users utilizing such applications. This includes troubleshooting applications for all internal customers, such as Sales, Finance, Operations, Supply Chain, and other business units. This position is also responsible for managing assigned projects and defining, developing, testing, training, analyzing, maintaining, and improving in-house and external provided software applications. Continuous mentoring and development of system users will be critical to support the collective application of all systems and processes. Location & Schedule The closest Colony branch location Typically 8am and 5pm, Monday through Friday Moderate travel requirements between Colony locations (including weekend travel and overtime) Essential Job Functions Act as the first line of Application Support, including support that may not be in normal business hours. Support the release of all new, enhanced, or repaired system applications to ensure maximum user adoption. This will include documentation and providing user training. Participate in all system implementation projects supporting new acquisitions. Act as an ambassador of Colony at all times. Work closely with the IT Development team, corporate departments, regional teams, and branch resources to coordinate specific duties and implement deliverables. Assist Developers, Analysts, and Designers in conceptualizing, developing new software programs, and applications. Develop and maintain professional relationships with our 3 rd party strategic partners to help ensure Colony will be top priority in times of urgent need. Proactively keep Senior Business Applications Specialist informed of status and open issues at all times. Respond and resolve problems in an efficient and timely manner. Maintain currency of all Colony systems, policies, and procedures. Maintain a moderate travel schedule throughout the year with potential overtime / weekend travel. Strategy & Planning Analyze and assess existing business systems and procedures to drive measurable continuous improvement and increase profitability. Manage the definition, development, and documentation of software business requirements, objectives, deliverables, and specifications in collaboration with internal users and departments. Manage defining software development project plans, including scoping, prioritization, scheduling, and implementation. Provide Project Management with tracking of the status of various projects throughout the project lifecycle. This includes full immersion into such projects and becoming the expert in the room of associated tasks to drive to expected outcomes. Acquisition & Deployment Assist in planning & facilitating the Business Assessment / Gap Analysis Process pertaining to the system migrations. Conduct research into software application products and services in support of business requirements. Coordinate with external vendors to drive efficient implementation of new software products, and for resolution of any adaptation issues. Manage the prioritization and scheduling of applicable software improvements and upgrades. Manage and conduct on-site training pertaining to system migration and utilization of system applications. Develop, plan, and conduct all post go-live support, training, and advanced training. Provide on-site field support during conversion and post go-live hyper care weeks in business support of branch and regional leadership. Operational Management Collaborate closely with business stakeholders to understand their requirements, informational needs, and data sources, and conduct requirements gathering sessions, meetings, and presentations. Translate business needs into a clearly defined and detailed business requirements document, inclusive of business use cases, process flows, traceability matrices as well as report mock-ups. Clearly document and articulate As-Is with To-Be business needs and be able to educate users on system functionality/features and help bridge the gap on processes as needed. Ensure systems integrations are built for scale to align with the growth of the company while maintaining accuracy and completeness of data flowing from our ecommerce platform, fulfillment center, and other third-party systems. Work with the internal and implementation partner teams on automating data integrations. Stay ahead of the new features and functionality, and provide recommendations for continuous improvements. Participate in technical design reviews & audits to ensure design objectives are met and standards are followed. Work with direct reports and end users on usability / Help Desk issues. What You'll Need for success: Knowledge & Experience In-depth, hands-on knowledge of, and experience with, enterprise applications, including Epicor Prophet 21 (P21), with preferably 2 years' Colony experience with the day-to-day technical management and implementations Understanding of ERP workflow functionality and processes Strong understanding of common industry-standard business practices in accounting, supply chain, distribution, and warehouse management Related experience with 3rd party tools and add-ons like Boomi, Avalara, Gains, Descartes, RFSmart a plus Proven experience with troubleshooting principles, methodologies, and issue resolution techniques Excellent written and oral communication skills as well as proficient in the use of Microsoft Office (Outlook, Word, Excel and PowerPoint) Personal Attributes Experience working in a team-oriented, collaborative environment, with strong teamwork and interpersonal skills Highly self-motivated and directed with the ability work independently Ability to absorb new ideas and concepts quickly and good analytical and problem-solving abilities Ability to manage competing priorities and effectively prioritize and execute tasks in a high-pressure environment Ability to communicate effectively across all levels and present ideas in business-friendly and user-friendly language A strong commitment to customer service, including a focused appreciation for the perspective of our end users and their customer-driven urgencies Ability to provide strong team leadership through effective coaching, and training that result in successful employee development Ability to think proactively and strategically Education & Certification Bachelor's degree required in the field of Business Management, Computer Science, or Information Systems, and 3 years of related work experience. Education and/or certifications with significant experience in SDLC, and project management are desired. We Can Offer You: We value performance that exhibits a high sense of urgency, coupled with attention to detail and a strong customer service orientation! We also care about the welfare of our employees, which is why our salary and benefits are competitive. Colony's benefits include: Yearly discretionary bonus potential based upon performance. Medical (including HSA/FSA), Dental, Vision, STD/LTD, Life Insurance. 401k with company matching. Competitive PTO and paid holidays. Company-provided PPE as required. Industry leading training and development. Generous discounts on the best products from leading industry vendors. Life at Colony: Colony Hardware is the leading distributor of Tools, Equipment, Fasteners, Supplies, and Safety Products to commercial construction and industrial accounts throughout our markets. At Colony, our people are our most valued asset. Success as a Colony Associate means being reliable, conscientious, and passionate. With our direction centered on teamwork, every employee at Colony will not only find their work to be meaningful, but will have the opportunity to grow alongside Colony, both professionally and personally. If you possess a will to win and would like to join a culture where integrity and collaboration are integral to success, apply to Colony Hardware today to join our growing family! Colony's Commitment to Equal Opportunity: Colony Hardware Corporation is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, citizenship, religion, marital status, victim of domestic violence, familial status, genetic predisposition or information, disability, Family and Medical Leave, military or veteran status, citizenship, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of aHelpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support Ideally you will have one or more of the following certifications: CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional Provide desktop & end-user support for both Hardware and software. Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products. Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX. Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles. Familiar with SAS solutions such as Office 365 and Adobe CC. History of network and firewall administration (Cisco, Sophos, Sonicwall). Knowledge of server virtualization (VMWare ESXi; vCenter). Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. Having worked in an MSP environment is a major plus. Employment Type: Full time Location: Greensboro, NC

Job DescriptionSummary Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support Ideally you will have one or more of the following certifications: CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional Provide desktop & end-user support for both Hardware and software. Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products. Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX. Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles. Familiar with SAS solutions such as Office 365 and Adobe CC. History of network and firewall administration (Cisco, Sophos, Sonicwall). Knowledge of server virtualization (VMWare ESXi; vCenter). Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. Having worked in an MSP environment is a major plus.

This position operates on a 2-2-3 schedule, with 7:00 pm-7:00 am shifts. The Manufacturing Supervisor leads a team of manufacturing associates to perform upstream or downstream processing of bulk intermediates and/or bulk drug substances for biopharmaceutical products. The Supervisor will plan, assign, and monitor daily tasks to ensure timely “Right First Time” execution and strict compliance with safety and quality regulations, e.g., current Good Manufacturing Practice (cGMP). As needed, the Supervisor will also lead teams on projects to author standard operating procedures (SOPs) or Master Batch Records (MBRs); implement corrective and preventive actions (CAPAs); and help specify, commission, and qualify new facilities and/or equipment. A proven and qualified Supervisor will use knowledge and experience in upstream processing (seed expansion, bioreactor operations, cell culture harvest), downstream processing (purification and bulk filling) to teach others, troubleshoot, and continuously improve daily operations, and/or manufacturing support operations (solution preparation, assembly preparation, parts wash, and autoclave) activities. The Supervisor will have a working knowledge of upstream processing equipment (incubators, biosafety cabinets, bioreactors, cell counters, blood gas analyzers, metabolite testing equipment), downstream processing equipment (mixing vessels, chromatography, tangential flow filters, virus filters), and/or manufacturing support equipment (mixing vessels, parts washers, and autoclaves). Additionally, the manufacturing associate will have knowledge of general bioprocessing equipment such as filters, filter integrity testers, balances, pumps, pH/conductivity meters, and disposable technologies (disposable bags, sterile tubing welders, tubing sealers). Additionally, the Manufacturing Support supervisor manages the staff who clean the GMP facilities. The Supervisor will review manufacturing procedures and train manufacturing personnel to ensure that manufacturing operations are conducted accurately, safely, and compliantly. The Supervisor will maintain a sense of ownership of the production processes, manufacturing environment and facility. Following task execution, the Supervisor will review executed production batch records and production orders to ensure a comprehensive and accurate set of actions have occurred. It is management's expectation that all deviations/events are documented and escalated according to KBI internal notification processes. The Supervisor will use leadership and technical expertise to drive process improvement initiatives, monitor processes and equipment, troubleshoot issues, and track/trend metrics. Position Responsibilities Plan, schedule, and support daily production tasks to ensure schedule adherence while maintaining a successful and cGMP compliant execution. Facilitate additional manufacturing activities and process support with other manufacturing groups, MS&T, PD, QA, Maintenance, Facilities, AFS and Microbiology. Ensure timely execution and review of batch documentation and logbooks, initiation of deviations, and execution and completion of ERP orders. Ensure timely corrections to batch documentation and logbooks. Supervise, coach, mentor, and train team members to maintain educated, qualified, and motivated employees. Ensure staff maintain a high level of compliance to procedures and quality expectations. Ensure equipment and manufacturing facilities remain in working order by overseeing maintenance, cleaning, and ensuring timely submission of work orders for facility and equipment maintenance and repair. Author, train, review manufacturing procedures Drive process improvement initiatives; troubleshoot issues; track and trend metrics; and author, review, and approve manufacturing deviations, CAPAs, and change controls, as needed. Position Requirements Supervisor: Bachelor's degree in a related scientific or engineering discipline and 4 years' experience in related cGMP manufacturing operations; or high school degree and 10 years' experience, or equivalent. 2+ years prior leadership/supervisory experience. Demonstrated knowledge of upstream (cell culture or microbial fermentation) or downstream unit operations for production of biopharmaceuticals is preferred. Experience in single-use platform technology is preferred. Prior experience in a leadership/supervisory role is preferred. Knowledge of quality systems and regulatory expectations is preferred. Excellent written and verbal communication skills are required. Must be organized and able to focus in a face-paced, multi-tasked environment and maintain operational efficiency and positive demeanor. Salary: Supervisor: $105,000-$125,000 Salary range provided per current averages and expectations. The salary and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range. KBI has a robust total rewards strategy which includes an annual bonus structure for all employees, medical, dental, and vision coverage, paid PTO and holidays, Sabbatical program, 401K matching with 100% vesting in 60 days and employee recognition programs. KBI Biopharma is committed to providing a safe and healthy workplace. Any employee entering a KBI site located in the US must inform KBI Biopharma of their vaccination status and must submit their vaccination status. All vaccinated employees are required to provide proof of their COVID-19 vaccination, with a COVID-19 vaccination which has been granted FDA approval or Emergency Use Authorization. KBI Biopharma, Inc. is an EEO/AA employer and actively seeks to diversify its work force. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability or veteran status, are strongly encouraged to apply. I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for KBI Biopharma, Inc. to hire me. If I am hired, I understand that either KBI Biopharma, Inc. or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of KBI Biopharma, Inc. has the authority to make any assurance to the contrary. I attest with my signature below that I have given to KBI Biopharma, Inc. true and complete information on this application. No requested information has been concealed. I authorize KBI Biopharma, Inc. to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.

Community Support Technicians needed for the Burlington area to work one on one with the Intellectual and Developmental Disabilities population providing Community and Living Supports and Community Networking services. Technician will provide assistance with daily person needs and habilitative skills. Various shifts and hours available. Requirements: Reliable Transportation Valid Driver's License High School Diploma or equivalent. Benefits: Medical Insurance (full time only) Dental Insurance Vision Insurance Telehealth -On line Doctor (Teledoc) 401K with company match Universal MH/DD/SAS is dedicated to helping individuals and families affected by mental illness, developmental disabilities and substance abuse in achieving their full potential to live, work and grow in the community. Universal MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse. Visit us on the web at ************

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Primary Skills: • Should have experience into Desktop/ Desk side support/ Windows experience (Windows Based) • Should have experience in working in enterprise call centre environment. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User account provisioning. • 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks. • Phone support experience necessary. • ITIL knowledge of V2 or V3. Especially on Service Desk, Incident, Problem, and Change Management • Technical helpdesk or technical call center experience is necessary. • Disciplined, systematic problem solving skills required. • Hands-on work experience with the following: • Windows Operating systems • Clients: Windows7, Windows Vista, Windows XP, Windows 2000 • Servers: Windows 2000, Windows 2003, Windows 2008, • Knowledge of Active Directory, Exchange 2003/2007 • ITSM ticketing tools such as Remedy, HP Service Centre, Peregrine Service Centre • User account creation for Active Directory, Exchange Mailboxes, Distribution lists • Remote desktop connectivity applications like SMS, Bombard, WebEx, Live Meeting, and Windows Native tools • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio • Internet browsers (e.g. Explorer, Chrome, Firefox), • VPN and remote dial-in users • Support for laptop, desktops, and printers • Others: Adobe Acrobat and other common desktop applications like WinZip, etc. Qualifications Desktop support Level 1 Additional Information Client : HCL America; This is a Contract-to-Hire role.

Are you already a solid Help Desk II technician looking for a change? Have you reached the top level of Help Desk I and are ready to move up in your career path? We have a place for the right candidate. Our Help Desk II/Support Specialist II provides technical support to system users and customer support staff. They also provide timely, accurate service to generate high customer satisfaction, and mentors teammates to do the same. Evaluates user needs, defines technical problems, and works with engineers to determine solutions. Assists customers in implementing solutions onsite. Follows the triage process and documentation expectations and models the behavior to teammates. Please note, our company does not provide sponsorship for employment visa status. COVID-19 considerations: This position requires the candidate to be vaccinated. We are taking this pandemic very seriously and are making all efforts to keep employees safe. If the occasion arises that we have to send an employee to a customer site, we have protocols in place to keep everyone safe! Longleaf Offers Competitive salary and generous bonus structure ($44,875 to $52,152. Entry depends upon skill level) Full benefits package, including free health & vision, disability, and life insurance for employees Training programs to improve your skills and prepare you for advancement Paid vacations and holidays, including your birthday A family-friendly environment Challenging projects in a fast-paced environment Collaborative process Growth opportunities Desired Skills and Experience A 4-year degree in computer science or related field 1+ Year of relevant service as an MSP Help Desk Technician Demonstrated leadership ability, regardless of job title Excellent written and verbal communication skills Demonstrated problem-solving and troubleshooting skills - natural fit with our corporate culture and values Familiarity with ITIL v3, ConnectWise and CompTIA A+ certification is a plus About Longleaf The Longleaf Network is a small Managed Service Provider that specializes in professional services clients (legal, health, financial services, and veterinary practices). We've been growing steadily since opening our doors in 2006 and serve 500+ locations nationally. Our corporate headquarters is in Greensboro, NC. We are a team of professionals who value kindness, honesty, expertise, responsibility, transparency, stewardship, and continuous improvement. Job Type: Full-time Pay: $44,875.00 - $52,152.00 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance Schedule: 8 hour shift Supplemental pay types: Bonus pay COVID-19 considerations: This position requires the candidate to be vaccinated for COVID-19. When the occasion arises that we have to send an employee to a customer site, we have protocols in place to keep everyone safe! Experience: MSP Help Desk Technician: 1 year (Preferred) Work Location: One location

SummaryThe Senior Technical Support Specialist delivers advanced-level technical phone support and complex problem resolution for pharmacy automation solutions. They maintain and enhance the internal knowledge base, consistently serving as a trusted resource and recognized subject matter expert across the organization. In this role, they provide high‑level technical guidance to cross‑functional teams including Field Service, Implementation, Customer Success, and Account Management. They represent the organization in technical discussions with customers, supporting both pre‑sales and post‑sales engagements to ensure strong technical alignment and customer satisfaction. The Senior Technical Support Specialist also plays a critical role in onboarding new team members and coaching existing staff. By modeling best practices and fostering a culture of knowledge sharing, they help elevate the overall capability and professionalism of the support organization.Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us. Job Summary The Sr. Technical Support Specialist provides advanced technical assistance and support to internal and external customers for pharmacy automations products and services. This role involves troubleshooting complex issues, implementing solutions, and contributing to the overall improvement of support processes. Responsibilities: Provide expert-level technical support for pharmacy automation hardware, software, and integrated solutions through multiple channels including phone, email, and remote access tools, ensuring pharmacies maintain operational efficiency with minimal downtime. Diagnose and resolve complex technical issues through in-depth analysis and troubleshooting, often collaborating with engineering and product development teams to address challenging problems that require specialized knowledge of pharmacy automation systems. Lead critical issue resolution by investigating urgent customer problems, coordinating cross-functional responses, and maintaining clear communication throughout the resolution process to minimize impact on pharmacy operations. Document all support interactions comprehensively in the ticketing system, including detailed troubleshooting steps, technical analyses, and resolution methods to build an institutional knowledge base that improves future support efficiency. Contribute to product improvement by conducting root cause analysis of recurring issues, developing knowledge base articles for common problems, and collaborating with product teams to recommend enhancements based on real-world customer experiences. Minimum Requirements: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience. Proven expertise in troubleshooting complex hardware, software, and network issues. Strong understanding of operating systems (Windows, Linux), databases (SQL), and networking protocols (TCP/IP). Experience with remote support tools and ticketing systems (e.g., Salesforce, Bomgar, Pulse, Securelink, RSS). Exceptional written and verbal communication skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences. Demonstrated ability to work independently and as part of a team in a fast-paced, high-pressure environment. Strong customer service orientation with a commitment to delivering high-quality support. Preferred Requirements: Relevant certifications (e.g., CompTIA A+, Network+, MCSE, ITIL Foundation) are a plus. Ability to prioritize and manage multiple tasks simultaneously. Excellent analytical, problem-solving, and critical thinking skills. Minimum of 5 years of progressive experience in technical support, preferably in a healthcare technology or medical device environment. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit ********************** Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. Required Skills Optional Skills . Primary Work LocationUSA NC - Durham - Roche DriveAdditional LocationsWork ShiftNA (United States of America)

Do you have a passion for making a real difference in the lives of people living with mental health and substance use challenges? At Easterseals PORT Health, we're seeking a compassionate and dedicated full-time Peer Support Specialist to join our team in Burlington, NC. As a valued member of our collaborative Assertive Community Treatment (ACT) team, you will work to transform the lives of our clients by providing a comprehensive range of services in the community that treat the whole person and empower them to find their way forward. What You'll Do The Peer Support Specialist will provide life experience with mental illness, substance use and behavioral health services that professional training cannot replicate. This team cares directly for our clients in various community settings to provide them with coaching, mentoring, and consultation that promotes recovery, self- advocacy, and self-direction. This is a community-based position with daily travel in the service area that may work outside of traditional business hours. How You'll Benefit Being part of our team means we value and encourage your personal growth and development. You'll earn an hourly salary based on your experience between $15.00 and $20.00 hourly, plus enjoy a Monday through Friday, full-time, 8am-5pm with some afterhours/weekend on call work. We offer competitive benefits to benefits eligible positions Our benefits include: Paid time off and paid holidays Medical, Dental, and Vision Health Benefits + an optional Flexible Health Spending Account (FSA) Life Insurance, Disability Insurance and more 403(b) Retirement Plan Employee Assistance Program and Legal services, as needed Lots of Merchant Discounts to improve your purchasing power! We provide all work tools We are a Public Student Loan Forgiveness (PSLF) qualifier What we're looking for To join our team, you must be willing to provide care in various community settings and have a passion for helping others. We also require the following: A minimum of a high school diploma or GED required. Must be an NC Certified Peer Support Specialist. “Lived experience” and a personal recovery story specific to primary mental illness or substance use disorders. Minimum of two years' experience working with the Adult Mental Health population. Must have current, unrestricted, state-appropriate driver's license, unrestricted vehicle insurance and own vehicle for community-based travel throughout designated territory. You will be on rotational crisis call services. Must be able to pass a criminal background check. If you are a kind, compassionate licensed professional looking to make a significant impact, we invite you to apply for this position and join our mission of enhancing lives and our community. Apply now via our website: *********************** OR by sending your resume to ***************************** About Easterseals PORT Health Easterseals PORT Health is a trustworthy, compassionate partner providing exceptional disability, behavioral health and addiction treatment services to help our neighbors live their best lives. Our diverse and inclusive 2,600-member team provides meaningful support to 40,200 kids, adults and families in 11,000 home, facility and community locations across North Carolina and Virginia. Our working environment supports employee and client health with a ‘no tobacco' use policy (tobacco free and smoke free) in all offices, client facilities, properties, and agency vehicles. We believe that by leveraging the unique strengths and perspectives of our workforce, we can advance our just cause, while building a healthy, sustainable organization. That's why we listen, seek to understand & act to make ESPH an Inclusive, Diverse, Equitable, Authentic & Learning (IDEAL) organization. Applicants of all abilities are encouraged to apply!

The purpose of this position is to provide IT support to the faculty and staff in the College of Agriculture and Environmental Sciences. Primary Function of Organizational Unit N.C. A&T is a public, land-grant, doctoral research institution and has been the largest historically Black university in the country for the past decade. With an enrollment of 14,311 students in Fall 2024, the university offers 59 undergraduate degree programs, 36 master's programs, and 12 doctoral programs. It is America's top producer of Black graduates in Engineering and Agricultural Science bachelor's programs, as well as a top five producer in numerous additional disciplines, including Liberal Arts and Communications/Journalism. It also ranks no. 3 in master's degrees awarded to Black graduates in Engineering Technologies and Related Fields, no. 4 in master's degrees in Engineering, and no. 11 best business school for women in the nation. Nationally recognized for its leadership and excellence in STEM education and research, N.C. A&T is classified as "R2-High Research Activity" in the Carnegie Classifications and is poised to achieve "R1-Very High Research Activity" status. It also holds Carnegie's earned credential in Community Engagement and the Association of Public and Land-Grant Universities (APLU) Innovation and Economic Prosperity designation. With an annual economic impact of $2.4 billion, N.C. A&T plays a vital role as a higher-education economic driver in North Carolina's Piedmont Triad region and across a state that is ranked No. 1 in the nation for the second straight year as "best for business" by the CNBC financial network. The College of Agriculture and Environmental Sciences has four distinct but inter-related departments (Agribusiness, Applied Economics, and Agriscience Education; Animal Science; Family and Consumer Sciences; and Natural Resources and Environmental Design). The College offers 10 bachelor's degrees, seven graduate programs, and has five options for Certificates within the Bachelor's degree, and one Post-Baccalaureate Certificate in Waste Management. The CAES has three institutes and centers of excellence: Center for Excellence for Post-Harvest Technologies, International Trade Center, Waste Management Institute and one interdisciplinary Center for Bioenergy. To complement the academic programs in the college, the CAES has an Agricultural Research Program; Cooperative Extension Program; University Teaching and Research Farm; Child Development Laboratory; and Laboratory Animal Research Unit. Work Hours 8:00AM - 5:00PM; Monday - Friday; some overtime may be required Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies. On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site) Key Responsibilities and Related Competencies Required Competency Technical Support Duties Manages and coordinates on-going hardware and software needs of the CAES, to include repair, acquisition and software installation and help desk functions. Provides technical support to staff, faculty, administrators, and students in assigned buildings: Carver, Sockwell, Child Development Lab, and University Farm administrative staff. Serves as back-up to the assigned Technical Support Analyst in the other buildings in the College such as Coltrane, Webb, Benbow, and C.H. Moore. Supports these departments: Center of Excellence in Post Harvest Technology at Kannapolis, Department of Natural Resources & Environmental Design, Animal Science, Family Consumer Sciences, Ag Business & Applied Economics, Agriscience Education, Ag Research Station and Cooperative Extension. Conducts informal training sessions on new software and applications related to CAES functions. Creates brief tutorials and training documents with screenshots of procedures that are needed to operate equipment. Performs routine and non-routine diagnostics and maintenance on these operating systems: Windows Server 2012, 2008, Print Manager, System Center Configuration Manager (SCCM), Windows 11, and Windows 10. Understands the diagnosis and time needed to make labor-intensive corrections of these systems; corrections are found via an event manager software, which sends an alert to email. Tests servers weekly, usually after 5 pm when users are not affected. Modifies, upgrades, and patches the following systems and software: Windows 10, System Center Configuration Manager (SCCM), System Center Operations Manager, Microsoft Project, Lumion 3d software for Landscape architecture, Netop Vision for Agri-Business (Browser control software for locking the browser during Exams), Sketch up, AutoCAD, Smart Notebook software for Natural Resources, Ag-Education, and Bio-Engineering, and Adobe Creative Cloud, SPSS, SAS. Resolves most incident tickets escalated to the Technology Support Analyst, which are submitted in the form of daily email requests numbering 3-10 a day and 9-250 per month. Creates and transfers document, develop small databases, calculate statistical analysis to support office functions. Researches new technologies being implemented. Supports various software and programming packages which requires familiarity with manipulation of data between packages or with other computer systems. Uses appropriate guidelines and manuals for certain problems with software and hardware, or consults with technical support at other locations for resolution. Required Competency Technical Solution Development Duties Improves efficiency of systems assigned to meet client needs. Observes system processes to note problem execution or errors and initiate corrective actions. Upgrades desktop computers for Research Faculty and Staff, Cooperative Extension Faculty and Staff, with the most current operating systems, fastest processors, and solid state hard drives for greater productivity. Automates the installation of operating system images on computer systems to one process versus multiple processes. Manages individual accounts to maximize server space for greater operational efficiency. Makes contacts with vendors to determine best options for change recommendations and implementations. Documents procedures and solutions on the website, which provides basic procedures and information. Documents other solutions on a shared drive. Reports incidents using the TeamDynamix Ticketing System for follow up and solution documentation. Required Competency Planning and Organizing Duties Maintains a database file that includes all information relating to computer equipment. Generates reports that pull up information by person, location, property numbers, vendors, etc. Develops and/or coordinates training for CAES faculty and staff and keeps records to determine training needs and technical competency levels. Conducts research to determine suitability for our systems. Required Competency Project Management Duties Manages server accounts, shared network resources and network support for CAES. Maintains familiarity with Windows NT Domain consisting of four domain controllers: Dec ALPHA (Primary Domain Controller), Intel based 500 Mhz+ (Backup Controllers). Provides recommendation on expenditures for equipment and software to meet the information needs of the organization. Required Competency Technical Knowledge Duties Writes programs/code for testing and implementing processes on servers. Understands Voice over Internet Protocol (Voip), Computer configurations including operating systems - applications - and infrastructure, Networking and configuring IP addressing, Internet Connectivity. Understands Audio/Video, Skype, Office Suites, Operating Systems, Server Management, Active Directory, and building your own Ethernet networking cables. Provides computer configurations including operating systems applications and infrastructure. Understands print management to assign users and levels of access and control. Understands how to assign IP addresses and associated devices. Understands wireless system technology and providing levels of access to users. Understands Android and Mac based phone systems for connectivity and access to wireless network. Creates cables for internet access in laboratory and office environments. Maps CAES servers based on location of clients for connectivity to university networking systems to provide access to faculty and staff. Applies knowledge of server configuration (virtual or physical), virtual private network (VPN) for remote access to servers to diagnose and solve problems, data pathways between multiple servers, and configurations to implement backup processes. Required Competency Consultancy Skills Duties Consults with a variety of clients within the College of Agriculture and Environmental Sciences, including Administrators (Deans), Directors, Department Chairs, on all matters relating to computer needs and use, to include selection, maintenance and long-range planning. Requests for consultation also come from individual staff, faculty, and students. Interacts with colleagues on the CAES IT Team, University ITS, vendors, and with clients (Administrators, Faculty, Staff, and students). Asks pertinent questions, listens carefully, and communicates clearly, often in non-technical terms.

The Senior Technical Support Specialist delivers advanced-level technical phone support and complex problem resolution for pharmacy automation solutions. They maintain and enhance the internal knowledge base, consistently serving as a trusted resource and recognized subject matter expert across the organization. In this role, they provide high‑level technical guidance to cross‑functional teams including Field Service, Implementation, Customer Success, and Account Management. They represent the organization in technical discussions with customers, supporting both pre‑sales and post‑sales engagements to ensure strong technical alignment and customer satisfaction. The Senior Technical Support Specialist also plays a critical role in onboarding new team members and coaching existing staff. By modeling best practices and fostering a culture of knowledge sharing, they help elevate the overall capability and professionalism of the support organization. **Job Description** We are **the makers of possible** BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a **maker of possible** with us. **Job Summary** The Sr. Technical Support Specialist provides advanced technical assistance and support to internal and external customers for pharmacy automations products and services. This role involves troubleshooting complex issues, implementing solutions, and contributing to the overall improvement of support processes. **Responsibilities:** + Provide expert-level technical supportfor pharmacy automation hardware, software, and integrated solutions through multiple channels including phone, email, and remote access tools, ensuring pharmacies maintain operational efficiency with minimal downtime. + Diagnose and resolve complex technical issuesthrough in-depth analysis and troubleshooting, often collaborating with engineering and product development teams to address challenging problems that require specialized knowledge of pharmacy automation systems. + Lead critical issue resolutionby investigating urgent customer problems, coordinating cross-functional responses, and maintaining clear communication throughout the resolution process to minimize impact on pharmacy operations. + Document all support interactions comprehensivelyin the ticketing system, including detailed troubleshooting steps, technical analyses, and resolution methods to build an institutional knowledge base that improves future support efficiency. + Contribute to product improvementby conducting root cause analysis of recurring issues, developing knowledge base articles for common problems, and collaborating with product teams to recommend enhancements based on real-world customer experiences. **Minimum Requirements:** + Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience. + Proven expertise in troubleshooting complex hardware, software, and network issues. + Strong understanding of operating systems (Windows, Linux), databases (SQL), and networking protocols (TCP/IP). + Experience with remote support tools and ticketing systems (e.g., Salesforce, Bomgar, Pulse, Securelink, RSS). + Exceptional written and verbal communication skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences. + Demonstrated ability to work independently and as part of a team in a fast-paced, high-pressure environment. + Strong customer service orientation with a commitment to delivering high-quality support. **Preferred Requirements:** + Relevant certifications (e.g., CompTIA A+, Network+, MCSE, ITIL Foundation) are a plus. + Ability to prioritize and manage multiple tasks simultaneously. + Excellent analytical, problem-solving, and critical thinking skills. + Minimum of 5 years of progressive experience in technical support, preferably in a healthcare technology or medical device environment. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. **Why Join Us?** A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit ********************** Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. Required Skills Optional Skills . **Primary Work Location** USA NC - Durham - Roche Drive **Additional Locations** **Work Shift** NA (United States of America) Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Responsibilities include: Monitoring incoming issues that are resolved by the front line Help Desk staff Diagnosing the root cause and resolving isolated issues Escalating customer issues to development staff Recommending product and process improvement strategies based on perceived trends or patterns in field issues Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments. Additional Information Thanks and Regards, Isha Sharma 408-766-0000- EXT 425 isha.sharma@)usitsol.com