Post job

Support specialist jobs in California - 5,066 jobs

  • Secret-Clearance Program PM Specialist (Risk & Opportunity)

    Northrop Grumman Corp. (JP 4.7company rating

    Support specialist job in Sunnyvale, CA

    A leading defense technology company seeks a Principal/Sr. Principal Program Project Management Specialist in Sunnyvale, CA. This role involves managing project schedules, coordinating risk management efforts, and advising senior management on risks. Candidates should have relevant degrees and significant project management experience, as well as the ability to maintain a U.S. DoD Secret security clearance. Competitive salary range from $94,200 to $176,300 based on experience. #J-18808-Ljbffr
    $94.2k-176.3k yearly 3d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Platform Specialist, Apple Ads

    Apple Inc. 4.8company rating

    Support specialist job in San Francisco, CA

    At Apple, we work every day to create products that enrich people's lives. Our Apple Ads group makes it possible for people around the world to easily access informative and imaginative content on their devices while helping publishers and developers promote and monetize their work. Our technology and services power advertising in the App Store, Apple News, and Apple TV. Our platforms are highly‑performant, deployed at scale, and setting new standards for enabling effective advertising while protecting user privacy. Launched in 2016, Apple Ads is an easy, efficient and fast‑growing platform for app discovery. Apple Ads is becoming the app promotion platform of choice for iOS developers. Apple is a place where extraordinary people gravitate in order to do their best work. If you are excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job! Apple is redefining advertising on mobile devices while reaching hundreds of millions of iPhone and iPad users around the world. Through Apple Advertising, advertisers and publishers get access to the most engaged consumers in the market. We're looking for a Platform Specialist with demonstrated success to join the Strategic Accounts team in our Apple Ads business. Description The Platform Specialist team is essential to the business success, combining their abilities of analyzing data, optimizing accounts and articulating this in clear and simple terms with clients directly. With a focus on driving client growth and delivering best‑in‑class customer service, you'll have a hands‑on, client‑facing account management role with direct and agency customers. The Platform Specialist is responsible and accountable for owning, growing and developing our key, strategic accounts across the AMR market. You will own and grow a book of business through making recommendations to clients on how to best optimize their campaigns to hit their business goals, while also forging long‑term partnerships both in person and virtually. You will work closely with Client Partners who act as our frontline business development team. You will also partner closely with cross‑functional teams such as marketing and product, delivering back‑market sentiment on our products. You will be part of an inclusive and open team culture, with results‑focused behaviors that ensure the business hits its revenue and customer satisfaction targets. Minimum Qualifications 5‑7+ years experience in performance media sales with at least 3 years experience using a self‑serve type platform. Strategic selling proficiency working with performance advertisers as well as advertising agencies. Bachelors Degree or equivalent work experience. Preferred Qualifications Excellent communication and presentation skills - both in‑person with travel, on video conference, and over‑the‑phone. Maintain high level of outreach via email, phone and in‑person meetings to ensure revenue growth, account activation, and strong business pipeline across existing and new business. Very professional and positive demeanor. Lead senior‑level decision maker relationships in‑person with travel and completing quarterly business reviews and joint business plans. Handle day‑to‑day relationships in‑person and virtually with clients and agencies in the performance marketing space. Work closely and with a high degree of collaboration with your Manager & Platform Specialist team in‑person and virtually to ensure proper execution and alignment with customer business goals and objectives. At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $152,400 and $229,400, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant. Apple accepts applications to this posting on an ongoing basis. #J-18808-Ljbffr
    $152.4k-229.4k yearly 4d ago
  • Teamlead Consulting & Support (m/f/d)

    Hubdrive GmbH

    Support specialist job in Los Angeles, CA

    This is how we work You meet with your team in a daily meeting. You talk about important tasks and make sure everyone's on track. You advise our partners and customers on implementing HR for Dynamics, make sure it's close to the standard, and review concepts and project plans. You're responsible for planning the team's assignments. You analyze and assess technical issues and develop suggestions to fix them. You check the work of implementation partners, give feedback on configurations, data migration and interfaces, and make sure customer requirements are met. You analyze reported issues, forward bugs and feature requests to developers and product management, and handle customer inquiries about technical problems. You train our implementation partners, create technical guides and training materials, and document solutions and best practices. You personally deliver some key consulting services. At the end of the month, you check the services and make sure billing to customers and partners is honest. We're growing fast. In direct coordination with the CEO, you regularly hire new team members and improve the processes in your department. #J-18808-Ljbffr
    $74k-119k yearly est. 5d ago
  • Application Support Specialist

    Lamwork

    Support specialist job in San Francisco, CA

    APPLICATION SUPPORT SPECIALIST RESUME EXAMPLE Updated: July 26, 2024 - The Application Support Specialist ensures smooth software and hardware operations, maintaining daily data availability and coordinating with the development team for testing and fixes. Responsibilities include identifying and resolving issues, monitoring support requests through various channels, and documenting solutions for recurring problems. Additionally, contributes to training materials and sessions for end users to improve system proficiency. Tips for Application Support Specialist Skills and Responsibilities on a Resume Job Summary Develop an extensive working knowledge of the product suite. Provide end-user application support via phone, email and in person. Coordinate and validate new implementations and upgrades Coordinate and prioritize support requests. Facilitate problem-solving between end-users and development staff. Participate with development staff in testing new releases of the product. Develop working relationships with sales staff to utilize product knowledge and leverage customer relationships for sales support. Analyze and troubleshoot problems effectively while minimizing response time. Ensure customer satisfaction through end-to-end support solutions. Identify escalation situations and follow appropriate escalation procedures. Keep end-users up to date throughout the resolution process. Skills on Resume Product Knowledge (Hard Skills) Customer Support (Soft Skills) Project Coordination (Soft Skills) Priority Management (Soft Skills) Problem Analysis (Hard Skills) Customer Satisfaction (Soft Skills) Job Summary Work with a pristine, robust and renowned product in the cyber security space. Work along with a collaborative and efficient team who work well together at developing an efficient solution. Hands‑on with the product- the leaders are still solving issues, interacting with clients on technical issues, and not disconnected from reality. Maintaining a culture of excellence where respects each other and the gift of serving clients Take ownership of support issues until final resolution. Set up and manage business laptops and software. Assist with the Technical Operations team with server support. Resolve submitted escalated tickets and work requests for internal applications Set up and configure accounts for users Review, test and deploy software patches, test and certify vendor patches End-users on general technical problems, coordination of core system‑related upgrade activities Release notes review, employee communication, and testing activities Skills on Resume Cybersecurity Expertise (Hard Skills) Technical Troubleshooting (Hard Skills) Customer Service Excellence (Soft Skills) IT Administration (Hard Skills) Server Support and Operations (Hard Skills) Software Deployment and Testing (Hard Skills) 4. Application Support Specialist, Zoom Video Communications, San Jose, CA Job Summary Provide excellent customer service and interface with clients regularly. Work as part of a team to solve/escalate issues as they arise. Log and triage system issues using the company's IT service/help desk software. Analyze system issues in IT applications and determine appropriate actions. Document, track and verify implementation of IT application changes. Provide support to the QA team for testing and sign‑off of changes. Provide training support to end users on IT applications. Assist with development of training assets and documentation. Conduct daily activities in line with the company's quality standards and procedures. Interact with other team members and management teams, both local and remote. Attend client meetings and provide input, meet defined metrics/benchmarks. Be prepared to work, on occasion, outside of normal working hours. Skills on Resume Customer Service Excellence (Soft Skills) IT Service/Help Desk Management (Hard Skills) Problem Analysis and Resolution (Hard Skills) Documentation and Change Management (Hard Skills) Quality Assurance Support (Hard Skills) Training and Development (Hard Skills) Adaptability and Flexibility (Soft Skills) Job Summary Work with other IT teams to implement, support and maintain the infrastructure behind Risk Technology applications Participate in the vendor relationship management of the Archer eGRC system vendor Participate in administrating system configuration to ensure integrity of system environments Support system end users with communication and issue investigation/resolution Develop and maintain work relationships with system stakeholders and end users Estimate requested system work efforts, maintain system documentation Develop, maintain and execute test scripts to ensure system performance Participate in projects to understand new requirements Create designs, implement configuration consistent with overall architecture and direction of the system Test to ensure system functionality works as expected Liaise with other systems and outside vendors to develop and maintain system interfaces Skills on Resume Infrastructure Management (Hard Skills) System Administration (Hard Skills) User Support and Communication (Soft Skills) Stakeholder Engagement (Soft Skills) Project Estimation and Documentation (Hard Skills) Testing and Quality Assurance (Hard Skills) System Design and Implementation (Hard Skills) Job Summary Support customers on complex technical issues including problems related to various AFFIRM products and services. Respond to requests and inquiries from clients within the pre-determined timeframe of service level agreement. Assess and take ownership of problem inquiries from clients. Investigate and resolve problems related to all AFFIRM products and services. Identify solutions to work around open issues/problems that are under investigation or pending resolution. Document, and track, case histories, issues, and actionable steps taken. Perform company software research, testing, and recommendations. Performs quality assurance (QA) testing and user acceptance testing (UAT) for application bugs. Performs build/deployment QA verifications and regression testing on new software packages. Improve documentation of support policies and procedures. Contribute to the development of “win-win” solutions to project issues Skills on Resume Technical Troubleshooting (Hard Skills) Customer Support (Soft Skills) Problem‑Solving (Hard Skills) Documentation and Tracking (Hard Skills) Software Testing (Hard Skills) Quality Assurance (QA) (Hard Skills) Regression Testing (Hard Skills) Process Improvement (Soft Skills) 7. App Support Specialist, Dropbox Inc., San Francisco, CA Job Summary Provide end-to-end user support and training Perform Quality Assurance procedures on system data (validating, searching and cross-referencing information) Perform onboarding procedures for clients and end-users, validate and grant proper access Create and deploy feedback mechanisms for end-users. Analyze results, make recommendations for support process improvement, and implement changes. Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems. Provide support for the testing of new and existing software applications Field incoming requests from end-users to resolve application, software and process issues. Record, track, and document the problem-solving process Successful and unsuccessful decisions made, and actions taken, through to final resolution. Communicate application problems and follow escalation process (management, development teams, end-users, and unit leaders) Skills on Resume Technical Support Skills (Hard Skills) Training and Onboarding (Soft Skills) Quality Assurance Procedures (Hard Skills) Feedback Mechanisms and Analysis (Soft Skills) Problem-solving and Trend Analysis (Hard Skills) Software Testing Support (Hard Skills) Documentation and Record-keeping (Hard Skills) Communication and Escalation (Soft Skills) Job Summary Help the team research and develop new solutions and approaches Providing services, introducing process automation where possible, redesigning workflows Maximize efficiency, participating in and coordinating on projects. Interrogate system tables via SQL and Ingres QBF to find the problem Resolve claim/account integrities and any other errors reported. Worked with SQL's, LINUX shell scripts and managed file transfer programs to maintain and develop systems. Maintain and develop interfaces between various software solutions, helping Create new interfaces and extract data to make the whole council more effective. Acting as a deputy for the support team manager, and as a point of escalation for support team staff on technical issues. Be responsible for the maintenance and development of self-service and eclaim systems, including upgrades. Perform testing on and be responsible for the installation of new releases, software patches and post release actions Run ad‑hoc jobs and reports and use management reporting tools to provide management information. Building automated queues on the batch scheduler, loading and maintaining schedules in line Skills on Resume SQL and Database Management (Hard Skills) Process Automation (Hard Skills) Workflow Redesign (Hard Skills) System Maintenance and Development (Hard Skills) Interface Development (Hard Skills) Project Coordination (Soft Skills) Technical Support (Soft Skills) Data Analysis and Reporting (Hard Skills) 9. APP Support Specialist, Autodesk Inc., San Rafael, CA Job Summary Provide support to the contact area in regards to system issues or application problems. Support customer and team member needs in a timely manner Brainstorm and collaborate on efficient solutions for the Customer Contact Center Test fixes and performs post-resolution follow-ups to ensure problems have been adequately resolved. Assist in maintaining and enhancing performance of existing software and applications Identify and learn appropriate software applications used and supported by the organization. Coordinate with department heads to assess departmental application training needs and objectives. Participate in the design, development, and delivery of software applications training programs and classes. Communicate software updates and frequently asked questions, update knowledge bases to assist in problem resolution. Maintain connectivity to SDC and ability to perform required tasks offsite. Skills on Resume Technical Support (Hard Skills) Customer Service (Soft Skills) Problem-solving and Collaboration (Soft Skills) Software Development and Enhancement (Hard Skills) Software Application Knowledge (Hard Skills) Communication Skills (Soft Skills) Training and Development (Soft Skills) Adaptability and Flexibility (Soft Skills) Job Summary Provide the front-line technical support for both in-house developed and vendor-provided application systems. Work closely with internal users and external vendors Solve system problems and fulfill system enhancement/ bug fixes in a timely manner. Perform the system environment maintenance and assist in the system upgrade and routine test Build up and improve the maintenance automation, monitoring and alert system Identify potential risks and facilitate incident prevention Maintain the knowledge base and operation/experience document management Improve the operational procedures and risk prevention Ensure support activity is in compliance with company policies and regulations Support of the Fiserv cores system applications, document processes and create work instructions Planning maintenance and upgrade activities, maintaining support interfaces between applications Skills on Resume Technical Support Skills (Hard Skills) Communication Skills (Soft Skills) Problem‑Solving Skills (Hard Skills) System Maintenance and Upgrades (Hard Skills) Automation and Monitoring (Hard Skills) Documentation Management (Hard Skills) Compliance and Governance (Hard Skills) Job Summary Works independently to assess, prioritize, troubleshoot and resolve report issues working with the IT Team Meets with employees to provide one‑on‑one technical assistance or training using MS‑TEAMS Functions as subject matter expert on use of software applications to support business processes Analyzes and decomposes reported issues into user stories for the software engineering team Manages and develops all user satisfaction metrics to evaluate services rendered to system users Evaluate and recommend changes to support procedures as part of an ongoing assessment of daily operations Recommends hardware/software enhancements to increase productivity of internal users Maintains passwords, data integrity and systems security for the application environment Provides technical support and guidance through support, training and publication of documentation Builds and maintains knowledge base to support end user independent issue resolution Develops and maintains documents for internal users to improve productivity Participates in the testing and evaluation of new packages/applications, implements prototypes Consult with customers on selection of software applications Manages production assets (hardware, software, etc.) using asset management tools Skills on Resume Troubleshooting (Hard Skills) Training & Support (Soft Skills) Story Creation (Hard Skills) Metrics Management (Soft Skills) Procedure Improvement (Soft Skills) Recommendations (Hard Skills) Security Management (Hard Skills) Job Summary Perform impact analysis on all Incidents and prioritize based on business impacts. Engage with relevant teams and escalate, change Approval Board sign off requirements. Support the execution of all necessary activities to successfully implement software changes following SDLC process and meeting Perform User Acceptance Testing of application changes delivered by the Agile Scrum Team on bi‑weekly basis Provide assistance to customers and members of Customer Support team Troubleshoot and resolve issues in a timely manner Support CS team to deal with Apple and Google App Store Review Process Comply with the processes in place and ensure the agreed service levels are met with the expected level of quality. Compose and constantly update internal documentation Share knowledge, broaden the awareness and common understanding in the company of how customers interact with products in close collaboration with the Product, Tech and CS team, proactively suggest product improvements Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence. Skills on Resume Incident Impact Analysis (Hard Skills) Change Management (Hard Skills) User Acceptance Testing (Hard Skills) Customer Support (Hard Skills) Process Compliance (Hard Skills) Documentation (Hard Skills) Knowledge Sharing (Soft Skills) Job Summary Monitor an Internal IT Support Database Assist with queries from internal users regarding internal systems and Cloud-based applications such as CaseWare including Caseview, Microsoft including Sharepoint, Quickbooks Xero, ServiceNow and others Review and diagnose requests and work with the team to resolve issues related to bugs and user training Document issues and solutions, and work alongside Development team and vendors to implement improvements Manage a support queue and resolve user requests using effective prioritization Identify product functionality and user training issues Escalate problems in a timely manner by documenting actions taken Identifying issues that require escalation to the development team and vendors for fixes or questions that need to be referred to internal subject matter experts for clarification Build trust with internal users by regularly demonstrating a high level of expertise and professionalism Understand functionality from a user perspective of products used in the various service lines for preparation of files and client deliverables Communicate bugs, user experience challenges and potential areas for process improvement to the development team Skills on Resume Database Monitoring (Hard Skills) Technical Support for Internal Systems (Hard Skills) Issue Diagnosis and Resolution (Hard Skills) Documentation and Collaboration (Hard Skills) Product Functionality and User Training (Hard Skills) Communication and Professionalism (Soft Skills) 14. Application Support Specialist, Verisign Inc., Reston, VA Job Summary Learn and understand appropriate software and hardware supported by the company Ensure daily application data availability to users Work with development team in documenting, coordinating and executing of operational readiness testing Identify root cause and determine remedies for chronic reported issues Perform troubleshooting and participate in problem‑solving efforts for end user issues and back end application maintenance Monitor and follow up on all requests from submission to resolution. Respond to support requests via ticketing, phone and/or email, identify, resolve and/or elevate issues. Ensure content and functionality within applications are a true representation of the specifications provided by various groups within the Firm Ensure bugs and other fixes have been addressed by development team Document resolutions to reoccurring issues or workarounds in the knowledge base Assist in the creation of training documentation or delivery of training to end users Skills on Resume Technical Proficiency (Hard Skills) Data Management (Hard Skills) Testing and Documentation (Hard Skills) Problem‑Solving Skills (Soft Skills) Technical Support (Soft Skills) Monitoring and Follow‑up (Soft Skills) Quality Assurance (Hard Skills) Knowledge Management (Hard Skills) 15. Application Support Specialist, ServiceNow Inc., Santa Clara, CA Job Summary Provide support and consultation to business users and other stakeholders inside and outside IT Services, through tickets and automated alerts Prioritise requests in accordance with agreed criteria and the needs of the organization Ensure that resolution of incidents and completion of requests for the solutions under ownership are within SLA and driving excellent customer satisfaction Proactively identify improvement initiatives that can benefit team and customer, in particular in terms of system documentation and automation Liaise with staff responsible for the design and development of system enhancements in order to overcome known problems or further fulfil user requirements Follow standards and processes in change management. Update system documentation, provide end users with training. Support User Acceptance Testing and make sure that test cases and test protocols are delivered. Understand user requirements and expectations, ensure SOX compliance. Identify and collaborate around best practices for system maintenance and support. Skills on Resume Technical Aptitude (Hard Skills) Customer Service and Communication (Soft Skills) Prioritization and Time Management (Soft Skills) Analytical and Problem‑Solving Skills (Hard Skills) Documentation and Training (Hard Skills) Change Management and Compliance (Hard Skills) Collaboration and Teamwork (Soft Skills) Proactive and Innovative Thinking (Soft Skills) 16. Application Support Specialist, Workday Inc., Pleasanton, CA Job Summary Diagnosing and resolving complex application issues, working with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate. Communicating with users by delivering best practice communications, guidance, and other appropriate support until tickets are resolved. Working autonomously to recreate problems and identify necessary fixes using a variety of software tools and resources. Confering with other IT colleagues to assist with solving issues depending on the problem encountered. Identify system bugs and refer the most complex cases to Tier‑Three support. Identify and fix software problems, primarily from internal systems users regarding issues on system usability including to functionality, sign‑on, security access, reporting, and systems upgrades. Develop communications that inform clients and internal users of new software application roll‑outs and implementations, outages and downtime, new system functionality upgrades, software training opportunities, new system documentation resources, and other events that may impact a client's ability to use the existing or new system. Ensure all relevant implementation, support, and change management processes are adhered to (i.e. Software Development Lifecycle and Change Management). Identify new system upgrade features or new system implementations to be communicated to clients. Skills on Resume Technical Troubleshooting (Hard Skills) Customer Support and Communication (Soft Skills) Autonomous Problem‑Solving (Hard Skills) Collaboration and Teamwork (Soft Skills) Bug Identification and Referral (Hard Skills) System Maintenance and Upgrades (Hard Skills) Effective Communication Development (Soft Skills) Adherence to Processes (Soft Skills) Job Summary Collaborates with Director, CNST Technology Operations on initiatives, timelines, strategy Lead operations team member accountable for systems and technology Main contact for all outside technology vendors including custom development, IT support, email and other products and services utilized by CNST corporate and the national franchise network Subject matter expert on CNST's custom SAAS product “CNeT” Manages field support and testing as well as design strategy and project management Contributes to the overall support team and brand through collaboration with CNTD to fully understand and develop technical and business requirements of cross functional projects Oversees and monitors CNeT help desk Manages timelines, ticket escalation and support of various systems including ticketing system and project management software Embraces customer experience and ensures technology supports Leads user acceptance testing for CNeT and mobile releases Skills on Resume Project Management (Hard Skills) Technical Expertise (Hard Skills) Support and Help Desk Management (Hard Skills) User Acceptance Testing (UAT) (Hard Skills) Customer Experience Focus (Soft Skills) 18. Application Support Specialist, Advanced Micro Devices, Santa Clara, CA Job Summary Provide the initial setup and configuration of VC's tools. Solicit, collect, and document requirements for new features and functionality. Maintain focus on prioritization of requests, ensuring timely, well‑written communication with all stakeholders. Level 1 support for user reported issues (access, permissions, how to use a given feature, etc) includes logging tickets when bugs are discovered. Responsible for client education and training, both scheduled and on an ad‑hoc basis. Coordinate work between the various internal tools teams. Participates in strategy and accountability for communication and task management with outside development team on new product development in both web and mobile platforms Contact vendors to obtain direction on issue management and to resolve problems Aids in managing the O365 email system including user setup, removal and ongoing support Support of computers, emails, networking at the corporate office for CNST home team employees Skills on Resume Technical Setup (Hard Skills) Requirements Documentation (Hard Skills) User Support (Hard Skills) Client Training (Soft Skills) Coordination (Soft Skills) External Communication (Soft Skills) 19. Application Support Specialist, Square Inc., San Francisco, CA Job Summary Management of incidents and problems (lvl1‑2 support, lvl3) Solving issues and communicating/coordinating with stakeholders (Business, other Technology units, 3rd party suppliers). Operate and maintenance of a wide variety of platforms on Microsoft stack (Internally or externally hosted), like Windows Server, SQL Server, IIS Assist with the capacity planning and architecture of the infrastructure hosting said platforms Automation of maintenance task with Powershell, SQL scripts or C#.NET. Investigate of issues via pre‑acquired knowledge or through database (SQL Server) and code (C#.NET, C#.NET Core, VB.NET, VBA) analysis, based on the understanding of business processes Participate in the planning, architecture, development and deployment of a multitude of business support applications and client facing services as part of the support team Ensuring the future scalability of the developments from an operational perspective Assist during internal and external audits by ensuring that the audited processes are implemented correctly and providing proofs and reports for the audit Skills on Resume Incident/Problem Management (Hard Skills) Stakeholder Communication (Soft Skills) Microsoft Stack Management (Hard Skills) Capacity Planning (Hard Skills) Automation (Hard Skills) Audit Assistance (Hard Skills) 20. Application Support Specialist, Expedia Group, Seattle, WA Job Summary Contact for customers when questions, issues, and opportunities arise Provide basic technical and functional support to resolve straightforward inquiries using knowledge base and other internal resources Collaborate with Services and Product teams to resolve more complex issues Manage and curate the support portal. Apply critical thinking skills and experience in the configuration of software solutions to meet business requirements Plan and execute configuration tasks to support product implementations Collaborate with product development and project management teams Acts as the first point of contact for user support for BI tools and ERP Software such as Deltek Ensures applications delivered via the network operate effectively Installs PC workstation software, patches/fixes, and upgrades Identifies problems and then helps users troubleshoot this problem Complete business analysis tasks and work with system engineers to solve application issues Skills on Resume Customer Communication Skills (Soft Skills) Technical Support (Hard Skills) Problem Solving and Critical Thinking (Soft Skills) Support Portal Management (Hard Skills) Software Configuration (Hard Skills) Project Planning and Execution (Soft Skills) #J-18808-Ljbffr
    $80k-139k yearly est. 1d ago
  • Patent Prosecution Attorney - Software & Tech

    Vanguard-Ip

    Support specialist job in San Francisco, CA

    A prominent intellectual property firm in San Francisco is seeking candidates for a patent prosecution position. Applicants should have prior patent prosecution experience and a degree in a related technical field. Strong written and verbal skills, attention to detail, and a USPTO registration are required. This role offers a chance to work with cutting-edge clients across various industries. Candidates with experience in software technologies are preferred. Join a team dedicated to understanding client needs and fostering talent. #J-18808-Ljbffr
    $116k-187k yearly est. 2d ago
  • Head of Hardware Product

    Skylight 4.2company rating

    Support specialist job in San Francisco, CA

    Skylight is a fast-growing technology company based in Los Angeles and San Francisco, building the operating system for families. Our products bring together calendars, lists, routines, and memories-helping millions of families stay organized and connected around the world. Entirely bootstrapped, Skylight has scaled to hundreds of millions in annual revenue under founders who are former venture capitalists and serial entrepreneurs. And we're just getting started: you will be stepping into a subscription business that is more than doubling year-on-year with strong customer sentiment and retention. In this role, you'll report to our Chief Product Officer and partner closely with our executive, engineering, commercial and customer service teams to make Skylight hardware loved, functional and reliable. Responsibilities You will be our first dedicated Hardware Product Manager and lead the small-and-mighty team that delivers. Lead Skylight's hardware team, including program management Own Skylight's hardware roadmap for Calendar & Frame Deeply understand our customers, their needs and alternatives Propose ideas, get alignment and development clear requirements Build an accessory roadmap to make Skylight products loved in the home You are excited by our mission to build the Family OS You are a strong communicator with an ability to simplify the what, why and how You have a track record of building consumer electronics products end to end You have owned product(s) that reach hundreds of thousands or millions of customers You understand the customer and tend to be right on what is and is not needed You have strong data analytics skills and a data-driven approach You have 10+ years of experience in product management You have 5+ years working on consumer electronics (or similar) products Our competitive compensation package includes: Competitive Salary + Equity Package 401K matching Wellness, learning, and home-office budgets Health, Dental & Vision Medical Plans Tremendous autonomy to set the direction of your work Unlimited PTO Company holidays on the first Friday of every month (Excluding November, December, and January) Equal opportunity employer Skylight is committed to building a diverse and inclusive team. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. If you're the best person for the job, we want you on board! We hire across the U.S., but for legal reasons, we have to list NY and CO separately. For Colorado-based candidates, the base salary range being offered for this role is $250-300k based on experience and for California-based candidates, the base salary range being offered for this role is $250-300k based on experience. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with criminal histories in a manner consistent with the requirements of this law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr
    $70k-99k yearly est. 4d ago
  • IT Operations Specialist

    Productboard, Inc. 4.2company rating

    Support specialist job in San Francisco, CA

    You drive the strategy, Spark does the stakeholder updates. The AI for PMs. We are looking for an IT Operations Specialist who is proactive, resourceful, and excited to support a fast-growing global company. You'll be the primary IT point of contact for our San Francisco office, ensuring our team has a seamless technology experience - whether that's setting up laptops, maintaining AV systems, supporting SaaS access, or coordinating with vendors and logistics partners. This role is hands‑on and varied: you'll support day‑to‑day IT requests, maintain our office technology environment, and work closely with a distributed IT team across North America and Europe. You'll also help drive the way our IT operations scale - expanding automation, enhancing service desk capabilities, and using AI agents to streamline workflows and processes across the company. On a Typical Day, You Will… Purchase, track, and deploy laptops, peripherals, and IT/AV equipment Manage shipping, receiving, and logistics for onboarding/offboarding and remote team members Maintain and troubleshoot office AV systems (conference rooms, Zoom Rooms, displays, audio equipment) Process employee support tickets related to devices, access, connectivity, and SaaS tools Handle access management in Google Workspace, Okta, and other internal systems (Zoom, Notion, 1Password, Envoy, etc.) Be the process owner for onboarding and offboarding Write internal documentation and help improve operational workflows Support office infrastructure such as Wi‑Fi, printers, and shared devices Maintain a clear and accurate IT asset inventory Work closely with Office Management, People Ops, Security, and Workplace teams Communicate with external vendors to coordinate purchases, repairs, and service requests Identify recurring issues and implement automation or self‑service solutions where possible (e.g., scripted workflows, MDM automations, AI/agent‑driven support) Help build and improve our service desk experience, including optimizing ticket routing, creating knowledge‑base content, and piloting tools like Glean or agent‑based IT support Evaluate and recommend opportunities for tool consolidation, cost savings, and improved vendor partnerships Proactively improve IT operations by analyzing patterns, reducing manual workload, and standardizing systems and processes About You Experience in IT Operations, Desktop Support, or Helpdesk roles Comfortable working independently and taking ownership of your responsibilities Familiar with mac OS and iOS environments Working knowledge of Google Workspace, Okta, Slack, Zoom, and SaaS administration You are independent, proactive, and able to take ownership without micro‑management Basic networking knowledge (LAN, Wi‑Fi, VPN) Strong communication skills and a helpful, customer‑first attitude Organized and reliable, with solid time and task management Interest in leveraging automation, modern IT tools, or AI‑driven workflows to improve efficiency and employee experience Nice to have Experience with MDM systems (e.g., Kandji, Jamf, Intune) Prior involvement in office setups, expansions, or relocations Understanding of IT security best practices Exposure to service desk platforms, workflow automation tools, or AI/agent‑based work automation systems (e.g. Glean) Experience improving IT operations through process standardization, tooling rationalization, or vendor optimization The expected base pay range for this position in the San Francisco area is $97,400 - $129,100. In addition to the base pay, this role is eligible for competitive equity awards and benefits. Productboard's pay ranges are determined by role, level, and location. Within the range, the successful candidate's starting base pay will be determined based on factors including job‑related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. About Productboard At Productboard, we're on a mission to help product teams build exceptional products with clarity and confidence. As the leading intelligent product management platform, we empower over 4,000 companies, including Salesforce, SAP, Autodesk, and Kroger, to understand what customers need, prioritize what to build next, and align everyone around a shared roadmap. Headquartered in San Francisco with offices in Prague and Brno, Czechia, we're backed by some of the world's most respected investors, including Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, Tiger Global, and Dragoneer. We're proud to be consistently recognized as one of the best places to work by BuiltIn and Comparably, and to count ourselves among the world's leading unicorn companies. Well‑funded and financially disciplined, we have the stability and runway to build boldly for the long term. Over the past few years, we've rearchitected our platform from the ground up to serve enterprise scale and set the foundation for the next era of product management. Now we're entering an exciting new phase with Productboard Spark, our AI‑first, agentic experience that transforms how product teams work. Spark is a true collaborator that deeply understands your product context, company strategy, and customer needs, helping teams move faster and make smarter, more confident decisions. Join us as we build the future of product management. About our culture Imagine working in a place where everything matters - most importantly, you. At Productboard, values aren't just something we like to talk about, they're something we live and breathe. We believe in creating a work environment where: People feel empowered, supported, and included Trust and transparency are built into the way we work Creativity, curiosity, and continuous improvement are encouraged and nurtured every day Forming our company values was a group effort, with every employee allowed to contribute. From profit‑sharing initiatives, like stock options, to open calendars and communication, we don't waste time on politics or ego. We champion openness by sharing our goals, successes, and failures. Join colleagues who are passionate about what they do. Team members who are invested in their work environment, and the future of Productboard. Help shape our company, culture, and product! We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non‑disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change. #J-18808-Ljbffr
    $97.4k-129.1k yearly 5d ago
  • Market Executive: Innovation Tech Banking MD

    Jpmorgan Chase & Co 4.8company rating

    Support specialist job in San Francisco, CA

    A leading financial institution seeks a Market Executive in San Francisco to manage relationships within the Software Technology sector and lead banking teams. The candidate will focus on innovative startups and require 15+ years of experience in account management within a Commercial Bank. This role also demands strong communication and problem-solving skills. A competitive salary and benefits are offered for this full-time position, with an emphasis on industry trends and client acquisition. #J-18808-Ljbffr
    $72k-127k yearly est. 2d ago
  • Behaviour Specialist - Immediate Start

    Zen Educate

    Support specialist job in Irvine, CA

    Start the School Year Strong! - Now hiring for the 2025-2026 school year. We're hiring now! Zen Educate is looking for Behaviour Specialists. If you're passionate about supporting students with special needs and want a full-time role where you can make a real impact, this could be your next step. These roles support students with a range of special education needs, including mild, moderate, and severe needs. Talk to a recruiter today and see how we can help you find the perfect role. Key Responsibilities: Respond to and Manage Aggressive Behaviors: Safely manage and de-escalate aggressive outbursts. Implement physical and verbal de-escalation techniques as trained. Implement Intensive Behavior Intervention (IBI): Administer one-to-one IBI programs in both school and home settings, specifically designed to address and reduce aggressive behaviors. Data Collection: Accurately collect and record behavioral charting data and anecdotal notes, with a focus on documenting triggers, antecedents, and consequences of aggressive episodes. Provide Instructional Support: Assist a teacher in providing instruction to individuals or small groups, using positive reinforcement and redirection to help students engage in learning activities. Ensure Safety: Immediately report and respond to any aggressive behavior that threatens the safety of the student or others. Assure the health and safety of all individuals by following established protocols. Personal Care: Assist students with personal hygiene needs, which may include managing behaviors during activities like toileting or feeding. Required Qualifications: - High School Diploma - ABA training or at least 1 year of behavior tech/interventionist experience or RBT certification - Experience with elopement, nonverbal and/or aggressive behaviors - Excellent communication and interpersonal skills - Ability to stay calm and patient in challenging situations - English proficiency - U.S. work authorization (Zen Educate cannot provide sponsorship for an employment visa or relocation assistance at this time) - Candidates must be 18 years or older to apply Physical Requirements: - Comfortable being on your feet and moving around the classroom throughout the day - Able to lift up to 20 lbs and safely assist students when needed (kneeling, bending, quick response) - Additional physical requirements may be requested during your application process Preferred Qualifications: 48 college credits Training in CPI (Crisis Prevention Institute) or Pro-Act (Professional Assault Crisis Training) is highly desirable Two years of experience working with children, preferably in a setting with students who have significant behavioral challenges. CPR and First Aid Salary Pay: $22 - $24 per hour Schedule: Monday to Friday, within hours of 7:30 am - 3:00/4:30 pm (no weekend work). Benefits: - Weekly pay - Paid Sick Leave - 401K (certain eligibility criteria) -Join our training sessions and professional development opportunities to stay updated on the latest in special education and behavioral support." Why Zen When you work with Zen Educate, you're never on your own. Our team offers continuous support, from your first application to your first day in the classroom and beyond, to help you succeed and grow in your role. About Zen Zen Educate partners with public and charter schools across various school districts to build stronger school communities. Our team is committed to supporting educators with personalized job matches and ongoing mentorship at every step. Ref: OC-NHQ1-TA-January2026-189
    $22-24 hourly 2d ago
  • IT Support Specialist

    Spinelli Kilcollin

    Support specialist job in Los Angeles, CA

    Spinelli Kilcollin is a luxury jewelry brand based in Los Angeles, known for designing linked rings, clean architectural designs, and a commitment to responsible craftsmanship. Founded in 2010, our collections are handcrafted in downtown L.A., with a focus on creating a positive long-term impact-on our industry, our community, and our customers. Role Overview: As the IT Support Specialist, you'll be the go-to person for all things tech. From setting up devices and managing permissions to standardizing processes and maintaining cybersecurity, your work will support the infrastructure that keeps our team connected and productive. You will also support the administration and optimization of NetSuite and assist in coordinating integrations and user access across key systems. Location: Los Angeles (Hybrid) Reports To: COO (in partnership with VP of People) Key Responsibilities Monitor and manage GSuite / Google Workspace (users, permissions, groups, security settings) Maintain and organize permissions across Google Drive, Dropbox, and 1Password as well as SaaS tools and accounts (IE: Uber, Mural, Creative Cloud, ChatGPT Enterprise) Set up, configure, and maintain company devices (laptops, software, user accounts) Support onboarding/offboarding processes for all IT-related needs Monitor and maintain SpamTitan for secure and effective email filtering Create and implement IT standards of procedure across systems and office locations Ensure consistency of IT systems, configurations, and tools across all locations Troubleshoot and resolve IT-related issues in a timely and effective manner Track, report, and maintain documentation related to system changes, incidents, hardware inventory, and security audits Support SSO implementation and management across business systems Own internal communication regarding system updates and IT policy changes Complete the configuration and rollout of firewalls, NAS, VPN and network security across offices and during travel / hotspots. Maintain and implement cybersecurity protocols, including updates and compliance measures Support NetSuite administration and maintenance (user setup, permissions, basic configuration, troubleshooting, and coordination with external developers/consultants) Assist in maintaining ERP integrations (e.g., Celigo, Shopify, POS systems) alongside cross-functional teams Provide day to day technical support while maintaining incident logs and documentation Qualifications 3+ years of experience in IT support or systems administration Strong working knowledge of Google Workspace, Dropbox, and 1Password Experience with SpamTitan or similar email security tools Familiarity with device management (MacOS and Windows) Experience configuring and maintaining firewalls and managing IT across multiple locations Strong documentation skills and experience building scalable processes Highly organized, able to work independently, manage multiple priorities, and communicate clearly with non-technical users Knowledge of cybersecurity frameworks or compliance standards (SOC 2, ISO 27001, etc.) Experience with NetSuite administration Experience supporting integrations (e.g., Celigo, middleware, or API-connected tools) a plus Compensation: $80,000 - $85,000 Benefits: Paid Company Holidays PTO Health & Dental Benefits 401(k) + matching Profit sharing + Annual Bonus Jewelry Allowance How To Apply: Send your resume and a cover letter to *****************************. Please include three cultural figures who inspire you in any creative field and why. Impeccable references are required. Applicants must submit the materials above directly to ***************************** for consideration. We look forward to receiving your application and learning more about how you can contribute to Spinelli Kilcollin!
    $80k-85k yearly 4d ago
  • Accounting & Office Support Coordinator

    Meadows Mechanical

    Support specialist job in Los Angeles, CA

    Meadows Mechanical is a premier provider of plumbing, piping, and sheet metal services in the Los Angeles area. With over 76 years of experience, our company has consistently delivered quality services, particularly in the aerospace and healthcare industries. Known for handling complex projects with confidence and expertise, we pride ourselves on our legacy of success and customer satisfaction. Meadows Mechanical continues to support essential industries with innovative solutions and skilled professionals. Role Description We are seeking a highly organized and proactive Accounts Receivable & Office Support Coordinator to support our finance and office operations. This role combines billing and accounts receivable management with general office support tasks to ensure smooth workflow and efficient communication across the organization. Key Responsibilities: Accounts Receivable / Billing: • Prepare Schedule of Values (SOVs) and process billing submissions accurately and on time. • Track payment statuses and vendor waivers; follow up as necessary to ensure timely resolution. • Support purchase order management, including creation, tracking, and reconciliation. • Apply payments to invoices promptly and maintain accurate records. • Maintain accounts receivable meeting logs and documentation. • Coordinate and process vendor waiver requests efficiently. Office Support: • Assist with general office administration, including filing, scanning, and document management. • Manage incoming correspondence, emails, and phone inquiries as needed. • Schedule and coordinate meetings, prepare meeting materials, and take minutes if required. • Support the finance and other teams with ad hoc administrative tasks as assigned. Responsibilities and tasks are not limited to those listed above and may evolve based on business needs. Qualifications • Proven experience in accounts receivable, billing, or administrative support roles. • Strong attention to detail, organizational, and multitasking skills. • Proficient in accounting software and Microsoft Office, especially Excel and Outlook. • Excellent communication and interpersonal skills. • Ability to handle confidential information with discretion. Preferred: • Experience in project-based industries such as construction or service operations. • Familiarity with SOV preparation and billing submission processes. • Experience in accounts receivable collections, including following up on overdue invoices and resolving payment discrepancies.
    $39k-56k yearly est. 4d ago
  • Head of Support, AMER

    Monograph

    Support specialist job in San Francisco, CA

    About Us: Notion helps you build beautiful tools for your life's work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email-with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays. About the Role: The Head of Support, AMER will design and own the strategy for leading and scaling a high-impact team of technical and general support agents across two hubs in AMER. As the senior CX leader in-region, you will set the vision, define the operating model, and drive execution in close partnership with Global CX, AMER CS and Sales Leadership and the Regional GMs. You will shape and govern the regional support strategy end to end, ensuring it aligns with our global standards while reflecting the unique needs of AMER customers. You will collaborate closely with the APAC and EMEA Heads of Support to define and maintain a cohesive global operating cadence. You will champion and accelerate the growth of CX within our AMER region, including leading cross-functional initiatives that elevate both the agent and customer experience. The successful candidate will bring extensive experience leading with data, entering and scaling new AMER markets, and developing managers and senior ICs into a consistently high-performing, values-driven organization. This role might be required to travel across NAMER. What You'll Achieve: Design and own the long-term vision, strategy, and roadmap for Support in AMER, and build the organizational structure and leadership bench to deliver against it Lead and develop a distributed support organization, ensuring clear accountability, effective communication, and strong engagement across locations Manage and optimize technical and non-technical resources in AMER, ensuring consistent attainment of SLAs and KPIs across both technical and general support teams Define, set, and continuously refine quarterly and annual targets; partner with sales, success, product, and engineering leadership to drive sustained performance and continuous improvement in the region Architect and execute our upmarket strategy in AMER, including developing and scaling Enterprise and Premium Support-specific strategies, processes, and policies Maintain and refine the rhythm of the business and global operating cadence in partnership with other market leads and revenue operations, ensuring consistency in information sharing, forecasting, and reporting Expand AMER support to new offices, leading workforce management, implementation and establishing hiring profiles, career ladders, etc. Represent the Voice of the Customer and influence Product & Engineering roadmap, working closely with User Operations Identify, scope, and drive innovative cross-functional programs that solve ambiguous and open-ended agent and customer problems, from discovery through execution and measurement Provide executive-level oversight of major incidents and participate in the global on-call rotation to cover incidents, ensuring high-quality communication and follow-through with customers and stakeholders Act as a senior CX point of contact for customer sales conversations, escalations, complaints, etc. as well as for internal stakeholders conversations Skills You'll Need to Bring: 8-10 years of progressive leadership experience building, scaling, and leading high-performing technical support organizations, including leaders and ICs at various stages of their careers 4+ years owning and leading the AMER market within a global CX or Support organization Demonstrated ability to design, implement, and scale robust cross-functional processes spanning go-to-market and technical teams Proven track record of using data and market insights to shape strategy, influence senior stakeholders, and adapt operations to represent the unique variation in the AMER market Ability to independently own, scope, and drive complex, multi-quarter initiatives while also delegating and empowering leaders and team members to deliver results Strong executive presence with the ability to influence and align technical and non-technical audiences of all levels through clear narratives and data-driven recommendations Deep user-centric mindset with a passion for designing experiences that materially improve customer quality of life Strong analytical, debugging, and problem-solving skills, with experience interrogating data and systems to identify and resolve root causes Experience designing customer and ticket journeys spanning from Tier 0 - AI generated self-serve support to highest point of escalation Ability to analyze server and client application logs and identify the root cause of errors Advanced data reporting and data analytics skills, with experience defining and monitoring the metrics that matter at regional and global levels Ability to guide and coach teams to balance user expectations with policies, compliance boundaries, and business constraints Nice to Haves: Experience launching and scaling a SaaS product in new markets within a global company Strong knowledge of Linux, APIs, NoSQL, MySQL and similar open source technologies Knowledge of Single Sign-on including OAuth, SAML, and SCIM Experience writing or reviewing scripts using one or more of the following languages: Python, Java, Javascript, or Typescript Familiarity with Notion as a product and platform Knowledge of AI-native Support tools and gen AI chatbots We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $220,000-260,000 per year. By clicking "Submit Application", I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion's Global Recruiting Privacy Policy. #LI-Onsite #J-18808-Ljbffr
    $36k-56k yearly est. 3d ago
  • ASO Specialist San Francisco

    Air Apps, Inc.

    Support specialist job in San Francisco, CA

    About Us At Air Apps, we believe in thinking bigger and moving faster. We're a family-founded company on a mission to create the world's first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live. Born in Lisbon, Portugal in 2017 and now with offices in both Lisbon and San Francisco, we've remained self-funded while reaching over 100 million downloads worldwide. Our long-term focus drives us to challenge the status quo every day, pushing the boundaries of AI-driven solutions that truly make a difference. Here, you'll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management and change lives along the way. About the Role We are looking for an ASO (App Store Optimization) Specialist to join our San Francisco team. In this role, you'll lead strategies to improve visibility, discoverability, and conversion in the Apple App Store. You'll leverage keyword research, creative testing, and data-driven insights to drive user acquisition and retention through organic channels. This role is perfect for someone who is passionate about mobile growth, detail-oriented, and excited to optimize across multiple apps that reach millions of users worldwide. Responsibilities Conduct keyword research and optimize app metadata (titles, descriptions, tags) to maximize visibility. Develop and test creative assets (icons, screenshots, app previews, CPPs) to increase conversion rates. Analyze app store performance metrics and provide actionable insights. Monitor competitors and market trends to identify opportunities for growth. Collaborate with UA, Product, and Creative teams to align ASO strategy with broader marketing initiatives. Stay on top of platform updates, industry best practices, and emerging ASO tools. Requirements Around 3+ years of experience in ASO or mobile growth marketing. Strong understanding of app store ecosystems (Apple App Store, Google Play). Experience with ASO and analytics tools (App Annie, Sensor Tower, Data.ai, etc.). Data-driven mindset with the ability to turn insights into action. Excellent communication and collaboration skills. Enthusiasm for AI, productivity, and digital tools. Based in San Francisco (onsite role). What We Offer (San Francisco) Apple hardware ecosystem for work. Annual Bonus. Medical Insurance (including vision & dental). Disability insurance - short and long-term. 401k up to 4% contribution. Air Conference - an opportunity to meet the team, collaborate, and grow together. Transportation budget Free meals at the hub Gym membership Diversity & Inclusion At Air Apps, we are committed to fostering a diverse, inclusive, and equitable workplace. We enthusiastically welcome applicants from all backgrounds, experiences, and perspectives. Application Disclaimer At Air Apps, we value transparency and integrity in our hiring process. Applicants must submit their own work without any AI-generated assistance. Any use of AI in application materials, assessments, or interviews will result in disqualification. #J-18808-Ljbffr
    $48k-97k yearly est. 5d ago
  • Specialist

    Biggerpockets Inc.

    Support specialist job in San Francisco, CA

    This is your chance to learn from the best, network with the best, and become one of the best in the game. No fluff. Just deals, strategies, and lessons from the front lines of today's market. Pinpoint the best real estate market for your specific goals with expert recommendations and real-time data on appreciation, affordability, rent-to-price ratio, and more. Get unlimited access to tools and resources that make it easier to find, analyze, and manage deals with confidence! Search nationwide listings with built-in cash flow analysis. Scale your portfolio with off-market deals. Is it a good deal? Run your numbers like a pro with this simple yet powerful calculator. Understand how much rental income you can expect based on recent reports and data for your specific property. Manage tenants, tasks, and your entire portfolio with one simple tool. Find reliable property management partnerships that last. Avoid mistakes and make informed decisions with Pro. Promote your business on BiggerPockets and make quality connections with the right investors. Turn Your Rental Property into a Cash Flow Machine with Co-Living Co-Living Cash Flow offers a proven strategy to dramatically increase your rental income by renting out properties room by room. Build a Cash-Flowing Glamping Business with High Equity Upside Whether you're starting from scratch or expanding existing hospitality operations, learn the practical frameworks needed to capitalize on the growing demand for upscale outdoor experiences. Get off the sidelines and take action in real estate investing with BiggerPockets Pro. Our comprehensive suite of tools and resources minimize mistakes, support informed decisions, and propel you to success. Features include: Advanced networking features Market and Deal Finder tools Property analysis calculators Landlord Command Center Pricing options: Annual: Save 16% - $32.50/mo, billed $390 annually Monthly: $39/mo, billed monthly Start your 7-day free trial - cancel anytime. Try Pro Features for Free. Start your 7-day free trial. Pick markets, find deals, analyze, and manage properties. See Felicia's full profile for free Join over 3,190,000 members sharing their knowledge across BiggerPockets. #J-18808-Ljbffr
    $48k-97k yearly est. 4d ago
  • Direct Buyer Specialist

    Rgbsi 4.7company rating

    Support specialist job in Chula Vista, CA

    Direct Client is seeking an experienced procurement professional to lead and enhance our procurement operations, standards, and strategies. In this key role, you will: Oversee supplier relationships and ensure timely material deliveries to support our production schedule. Apply expert negotiation and cost analysis skills. Serve as a central point of contact for production teams, quickly resolving inquiries related to order status, changes, or issues to maintain exceptional customer satisfaction. Core Mission: Deliver products on time, exceed quality standards, and drive cost efficiency while championing delivery assurance and supporting our commitment to excellence. Join us and help shape the future of aerospace procurement through innovation and operational excellence. Required Qualifications Execute procurement processes and operational plans, including RFQs, PO placement, engineering changes, work transfers, and metrics reporting. Respond to internal inquiries regarding order status, changes, or cancellations to ensure high customer satisfaction. Manage purchasing activities for goods, materials, supplies, and services, securing terms that align with organizational objectives. Collaborate cross-functionally with Finance, Engineering, Operations, and Program teams to resolve medium-to-complex supply chain issues. Proactively identify and mitigate supply chain risks to prevent production disruptions and critical line stops. Prepare and issue purchase orders, negotiate pricing, and oversee payment approvals to ensure smooth procurement execution under general guidance. Analyze material quotes and financial data to support informed pricing decisions. Monitor supplier contract performance to ensure full compliance with agreed terms and conditions. Coordinate with suppliers to schedule or expedite deliveries, resolving issues related to shortages or delays. Own all aspects of supplier relationship management within assigned commodities. Apply continuous improvement principles to enhance procurement and supply chain performance. Ensure products are delivered on time, meet quality standards, and align with cost targets. May perform delivery assurance functions to uphold service and delivery expectations. Preferred Qualifications Proficient in SAP and experienced in ERP-driven procurement environments. Strong technical aptitude with the ability to interpret engineering drawings and understand complex manufacturing processes. Demonstrated experience in process improvement and driving operational efficiencies. Background in the aerospace industry, with familiarity in industry-specific standards and practices. Skilled in Microsoft Office Suite, including Excel (pivot tables), PowerPoint, and Tableau for data analysis and reporting. Proven experience in sourcing and procuring a wide range of commodities. Effective negotiator with the ability to navigate complex and challenging discussions.
    $39k-52k yearly est. 1d ago
  • Adjunct Specialist, Critical Thinking and Writing

    New River Community College 3.7company rating

    Support specialist job in San Francisco, CA

    The NYU Abu Dhabi Summer Academy is an 18‑month university preparation program designed to enhance the academic profiles of highly motivated Emirati high‑school students. The program includes intensive instruction in Leadership and Public Speaking, Critical Thinking and Writing, Mathematical Reasoning for the Sciences, College Readiness and Success, and IELTS Preparation over two summers and an intervening academic year. Following a competitive admissions process, up to 90 participants are selected each year as recipients of the Sheikh Mohamed bin Zayed Scholarships for Outstanding High‑School Students, enabling them to attend the Summer Academy. Students are exposed to a culturally enriched and academically rigorous program that enhances their ability to gain admission to and perform well at top‑tier English‑language universities. The program begins during the summer following the 10th year of high school and continues for the following 18 months, with two intensive summer sessions in Abu Dhabi at the NYUAD Campus and additional online study during the academic year. Program Goals University Preparation - Students gain academic, cultural, and social skills necessary for success at top‑tier universities. Academic Preparation - Introduce accelerated study of mathematics, critical thinking, writing, the humanities, and the value of a liberal arts education. Cultural Awareness - Develop understanding of social and cultural norms of universities and build intercultural competencies. Test Preparation - Prepare students to excel on the standardized tests required for university entry. Leadership and Public Speaking - Foster confidence, personal growth, maturity, and leadership skills. Social Networking - Build a supportive and challenging social network among peers and alumni. Job Summary The Specialist will oversee all academic aspects of the Critical Thinking and Writing (CTW) course, including lesson planning, instruction, grading, feedback, and office hours for two sections of students during Summer I and Summer II. Additional responsibilities include supporting program‑related activities throughout the appointment and contributing to the educational experience of the students. Length of Appointment Approximately two mandatory meetings before the summer session starts for orientation activities. Summer Session duration: Five weeks from approximately July 6 to August 7, 2026. Principal Responsibilities Teach the CTW course to the 2026 (Summer II) and 2027 (Summer I) classes in Abu Dhabi. Adhere to the existing CTW curriculum focused on reading and writing skills foundational to a liberal arts education. Attend pre‑program meetings and training sessions. Collaborate with other CTW Specialists to ensure consistent material delivery and quality. Supervise and coordinate instruction with teaching assistants. Provide individual and group support to students and cross‑curricular projects. Deliver ongoing oral and written feedback on course assignments. Provide detailed written feedback on each student for recommendation letters prior to the end of the summer session. Assist with co‑curricular events, evening activities, excursions, short trips, and other program operations during the summer session. Oversee and support students during assigned day trips, extracurricular evening activities, and events, ensuring a safe and engaging environment. About NYU Abu Dhabi NYU Abu Dhabi is the first comprehensive liberal arts and research campus in the Middle East operated by a major American research university. Ranked in the world's top 30 universities, NYU Abu Dhabi offers a highly selective undergraduate curriculum across disciplines with a strong emphasis on research and scholarship. Qualifications Required Education, Certifications, Licensing, or Training Advanced degree (Master's or PhD) in English or a related subject. Availability to teach in Abu Dhabi during the dates listed above. Availability to provide some online instruction during the dates listed above, if necessary. Preferred Education, Certifications, Licensing, or Training Advanced degree in English or related subject. High‑school or college‑level experience teaching English. Required Work and Related Experience Demonstrated interest in cross‑cultural education and enthusiasm for teaching. Experience supervising high‑school students in a co‑curricular setting (e.g., school or after‑school program). Availability to assist with program planning prior to the start of classes. Preferred Work and Related Experience Work or internship experience teaching English as an additional language. Familiarity with online and face‑to‑face instruction. Application Instructions Applicants must submit a cover letter and curriculum vitae in PDF format. For instructions and information on how to apply, please visit the NYU Abu Dhabi career page: ************************************************************* For questions, email **************************. For more information about the program, visit: ********************************* Equal Employment Opportunity Statement NYUAD is an equal‑opportunity employer. We welcome applications from all qualified candidates and seek individuals who will contribute to the excellence and vibrancy of our academic community. Applications are welcome from all qualified candidates. Emirati candidates are encouraged to apply. Sustainability Statement NYU aims to be among the greenest urban campuses in the country and become carbon neutral by 2040. Learn more at nyu.edu/sustainability. #J-18808-Ljbffr
    $54k-71k yearly est. 1d ago
  • F&B Specialist (Bartender) San Francisco

    Chief 4.5company rating

    Support specialist job in San Francisco, CA

    About us Chief is a private network of the most powerful women executives in business. Our mission is to maximize the leadership impact of our members. Our network represents more than 10,000 companies including 77% of the Fortune 100, and nearly 40% of our members are in the C-Suite. Chief has been recognized as one of TIME's 100 Most Influential Companies and one of Fast Company's Most Innovative Companies. Membership to Chief provides access to a vetted community of senior women executives and valuable insights that shape their leadership. The experience is digital and in-person, allowing members to build connections, engage in compelling discussions, and access resources in ways that are most meaningful to them. Our offerings range from executive coaching and executive education to thoughtful in-person and virtual programming and events that guide leaders through the most pressing topics in business. We have members across the United States with clubhouse locations in NYC, LA, Chicago, San Francisco, and Washington, DC. Founded in 2019, Chief is backed by renowned investors including CapitalG, General Catalyst, Inspired Capital, and Primary Ventures. Our network brings women in leadership together to share their ideas, insight, and influence, and the power of what we're doing is felt by every member of our team. Our workplace is built on being real and respectful. We help grow careers, maintain our team's wellbeing, and give everyone a seat at the table. We build teams where diverse voices, identities, perspectives, and experiences are represented and celebrated. Read more about working at Chief: ************************** About the Role The Food & Beverage Specialist's primary goal is to serve members in a warm, accommodating, professional manner. This team member must provide a consistent level of service that meets the company standards and exceeds the expectations of the members. The specialist must ultimately uphold the values and mission statement of the Company while performing positional responsibilities and adhering to operational standards. Your duties and responsibilities are the following, but not limited to Prepare and serve all food, beverages, including specialty coffees, cocktails, wine, and non-alcoholic drinks. Assist members with their ordering needs and provide knowledgeable recommendations. Maintain up-to-date knowledge of all food & beverage offerings including allergens and presentation. Conduct inventory of all bar and kitchen supplies ensuring proper stock levels. Track costs, waste, and update POS systems with menu changes and reports. Collaborate with the Clubhouse Manager to manage purchasing and inventory. Assist with food preparations and plating for daily and event menus Ensure compliance with DOH and company sanitation standards. Label and store all products following FIFO and DOH regulations. Oversee the maintenance and cleanliness of all bar and kitchen areas Support dishwashing, trash disposal, and overall kitchen organization. Participate in improvement projects and problem-solving initiatives. Implement cost-saving strategies to enhance profitability while maintaining quality. What You've Done and Enjoy Doing Must be knowledgeable about standard culinary techniques and protocols Familiar with restaurant operations Knowledge of profit and loss analysis Passion for the company's mission, positioning, and brand Strong organizational skills and excellent attention to detail Adaptable startup mindset Food Safety Certified Must be able to work a flexible schedule, including days, nights Why You\'ll Want to Work Here Competitive salary and equity Flexible vacation policy 20 weeks of paid gender neutral parental leave Full medical, dental, and vision packages, 401(k) Opportunity to work for a startup focused on driving real change for women in business Opportunity to create and attend inspiring experiences and events with leaders of the industry Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers While we're committed to remaining compliant and adhering to mandates, pay transparency is viewed as a means to disclose what's required and a fair compensation framework. At Chief, we want to hire, develop, and retain the best talent, making Chief a top destination to accelerate your career. Our compensation framework is a key part of our vision, and we continually revisit and invest in our philosophy and framework to ensure we remain competitive and relevant, on a quest to achieve our vision. The pay transparency mandates, as well as our own policies and practices, are a means of narrowing the gender pay gap and fostering an engaged and positive working environment that builds trust, on our mission to change the face of leadership. The base salary for this role is: $35.00 per hour Chief participates in the E-Verify Program in certain locations, as required by law. ********************************************* ********************************************************* #J-18808-Ljbffr
    $35 hourly 4d ago
  • Yardi Specialist

    Picerne Group 4.3company rating

    Support specialist job in Newport Beach, CA

    Founded in 1988 by Kenneth Picerne, The Picerne Group is an investment company that focuses on distressed debt, apartment acquisition, land acquisition, entitlement and apartment development. The Picerne Group creates above market returns by strategically capitalizing on its most significant competitive advantage: the ability to finance the acquisition of unentitled land. The Picerne Group acquires premium sites for multifamily development in areas that are supply constrained and have growing employment. The Picerne Group's development business focuses on Class A properties in its core markets of Southern California, Denver and Las Vegas. The Picerne Group is positioned to capitalize on rare development opportunities because of its liquidity and banking relationships. Additionally, its entrepreneurial yet professional approach to investing allows the company to take measured entitlement risk that institutional investors and less well capitalized sponsors cannot. Job Description Overview The Yardi Administrator will be the in-house Yardi expert, responsible for technical support, platform management, integrations, and implementations for corporate and a portfolio of operating apartment properties. This role requires a strong understanding of the Yardi multi-family platform and will be the main point of contact for our corporate and on-site team to ensure timely resolution of support issues. Essential Duties Provide day to day operational troubleshooting for our corporate and on-site property users Identify areas of improvement for our current Yardi modules, which include but are not limited to, Property Management, RentCafe, GL, Procure to Pay, Payscan, Maintenance IQ, Job Cost and Investment Management, for both Yardi Voyager and Elevate platforms End-to-end project management Input and manage escalated Yardi tickets from internal team Serve as liaison for new property set up for operations once construction is completed Create and update leases and addendums in Yardi usings FillDocs Test and troubleshoot integrations, upgrades, and new modules Collaborate with new partnerships and Yardi for integration and programming Complete, manage, and maintain report scheduling and task optimization Create custom reports as needed Manage and review Yardi billings Identify opportunities and prioritize new products and initiatives Attend annual Yardi conference Manage Yardi users (add, disable, maintain security settings, etc.) Assist Accounting with the following requests: Create GL accounts Update account trees Update security for access Update/edit/remove permissions Update/edit/remove roles and workflows Create and setup entity/property/job Update/edit/remove roles Setup out of office Troubleshoot any issues with the above Additional duties or responsibilities as assigned Qualifications Multi-family experience required Knowledge of accounting principles preferred 5+ years of Yardi experience including both property accounting and technical support/system administration Intermediate knowledge of SQL, custom reporting, and technical support in Yardi Strong project management skills and understanding of system integrations Advanced excel skills Strong attention to detail, problem-solving and process improvement skills Must be a team-player who takes initiative Strong communication skills required Must have a passion for learning new technology and developing innovative solutions Report to: Corporate Controller Salary Range: $95,000-$125,000 Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.
    $40k-47k yearly est. 19h ago
  • Application Support Specialist - Fast, Expert Tech Help

    Lamwork

    Support specialist job in San Francisco, CA

    A leading tech company in San Francisco seeks an Application Support Specialist. The role ensures smooth software and hardware operations, provides end-user support, and coordinates with development teams. Responsibilities include troubleshooting, documenting resolutions, and participating in product testing. Ideal candidates have expertise in customer service, problem analysis, and technical support, contributing to enhanced user experience and satisfaction. #J-18808-Ljbffr
    $80k-139k yearly est. 1d ago
  • IT Operations Specialist - AI-Driven Tech & Onboarding

    Productboard, Inc. 4.2company rating

    Support specialist job in San Francisco, CA

    A fast-growing global technology company in San Francisco seeks an IT Operations Specialist to manage technology support and ensure a seamless IT experience. Responsibilities include deploying equipment, managing IT requests, and optimizing automation processes. Ideal candidates have experience in IT operations and a proactive approach. Salary range is competitive, with additional equity awards and benefits based on qualifications and market conditions. #J-18808-Ljbffr
    $83k-118k yearly est. 5d ago

Learn more about support specialist jobs

Do you work as a support specialist?

What are the top employers for support specialist in CA?

Top 10 Support Specialist companies in CA

  1. Dsi

  2. The People Concern

  3. Columbia Bank

  4. Destinytravel

  5. Entertainment Partners

  6. Maxim Healthcare Group

  7. Tarzana Treatment Centers

  8. Crestwood Behavioral Health

  9. Greenberg Traurig

  10. RSM US

Job type you want
Full Time
Part Time
Internship
Temporary

Browse support specialist jobs in california by city

All support specialist jobs

Jobs in California