Information Technology Assurance Specialist
Support specialist job in Los Angeles, CA
MANTECH seeks a motivated, career and customer-oriented Information Technology Assurance Specialist III to join our team in El Segundo, CA.
The Information Technology Assurance Specialist's primary function is working with Special Access Programs (SAPs) supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.
Responsibilities include but are not limited to:
Establish complex operational software configuration controls and system interfaces for computer system(s) assigned.
Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required.
Analyze and troubleshoot system anomalies to ensure optimum equipment performance.
Prepare system for operational use and support operational tests.
Review, prepare, and update AIS accreditation packages, notify customer when changes occur that might affect AIS accreditation/certification, perform AIS self-inspections, identify AIS vulnerabilities and implement countermeasures, and ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices.
Provide security coordination and review of all system test plans, guest networks Client Support, Help Desk & troubleshooting, and Personal-Issue Laptop Support.
Perform VTC System Administration, Scheduling, & Configuration, Account Creations, changes, & deletions, Hardware/Software System Configuration, upgrades and modifications, Media Control & Accountability, and COMSEC account/equipment management.
Minimum Qualifications:
Bachelor's degree in a related field or 4 additional years of equivalent experience will be considered in lieu of degree.
8+ years total related experience
6+ years of relevant SCI experience.
Must have CompTIA Sec + certificate as outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 and Information Assurance Manager Level 1 within 6 months of the date of hire.
Must complete training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF) Information Security Continuous Monitoring (ISCM) (if supported organization requires development of AIS accreditation packages).
Willingness to travel with the scope of the Program's Area of Responsibility (AOR) (note- could be extensive and will include both air and ground transportation).
Preferred Qualifications:
3+ years of SAP related experience highly desired.
Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration.
Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems.
Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions desired.
Clearance Requirements:
Current Top- Secret Clearance with SCI Eligibility
Eligibility for access to Special Access Program Information
Willingness to submit to a Counterintelligence polygraph
Physical Requirements:
Must be able to remain in a stationary position 50%.
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, machine and computer printer.
Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
Onsite Level 2-3 Technical Support Specialist - Santa Barbara
Support specialist job in Santa Barbara, CA
CodexIT is seeking a skilled and experienced Onsite Level 3 Technical Support Specialist to join our Santa Barbara team. We are a leading national technology service provider specializing in Healthcare, delivering complete Managed Technology Services to healthcare practices. Our deep industry knowledge allows us to provide comprehensive support for all your technology needs.
In this role, you will:
Provide advanced onsite technical support and escalation resolution for complex hardware, software, and network issues affecting our Santa Barbara healthcare clients.
Troubleshoot and resolve escalated tickets from Level 1 and Level 2 support teams, ensuring timely and effective solutions.
Support and maintain EHR software, medical diagnostic equipment, and clinical review software.
Perform onsite diagnostics and system administration tasks using Azure, Intune, and advanced networking tools.
Collaborate with the Project Engineering team on complex implementations and system integrations.
Utilize ConnectWise to manage escalated service requests, document resolutions, and track time effectively.
Provide mentorship and technical guidance to junior helpdesk staff.
Maintain detailed documentation of complex issues, solutions, and system configurations.
Participate in on-call rotation to provide after-hours support for critical client issues.
Assist with system monitoring, maintenance, and proactive issue identification.
Qualifications:
Minimum 3 years of experience in a Level 3 helpdesk or senior technical support role.
Strong experience with Windows Server environments, Active Directory, and Group Policy management.
Solid understanding of Azure cloud services and Intune device management.
Advanced knowledge of networking concepts including TCP/IP, DNS, DHCP, VPNs, and firewall configurations.
Experience with backup solutions, disaster recovery, and system restoration procedures.
Familiarity with EHR systems and healthcare technology environments preferred.
Proficiency in remote and onsite support tools and techniques.
Excellent troubleshooting and analytical problem-solving skills.
Strong communication skills with ability to explain technical concepts to non-technical users.
Experience with ConnectWise or similar PSA/ticketing systems.
Ability to work independently with minimal supervision and manage multiple priorities.
Customer service oriented with a commitment to client satisfaction.
Availability for on-call rotation and regular travel to client sites in the Santa Barbara area.
CodexIT is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
On call
Work Location: Onsite - Santa Barbara, CA
IT Support Specialist
Support specialist job in Los Angeles, CA
Spinelli Kilcollin is a luxury jewelry brand based in Los Angeles, known for designing linked rings, clean architectural designs, and a commitment to responsible craftsmanship. Founded in 2010, our collections are handcrafted in downtown L.A., with a focus on creating a positive long-term impact-on our industry, our community, and our customers.
Role Overview:
As the IT Support Specialist, you'll be the go-to person for all things tech. From setting up devices and managing permissions to standardizing processes and maintaining cybersecurity, your work will support the infrastructure that keeps our team connected and productive. You will also support the administration and optimization of NetSuite and assist in coordinating integrations and user access across key systems.
Location: Los Angeles (Hybrid)
Reports To: COO (in partnership with VP of People)
Key Responsibilities
Monitor and manage GSuite / Google Workspace (users, permissions, groups, security settings)
Maintain and organize permissions across Google Drive, Dropbox, and 1Password as well as SaaS tools and accounts (IE: Uber, Mural, Creative Cloud, ChatGPT Enterprise)
Set up, configure, and maintain company devices (laptops, software, user accounts)
Support onboarding/offboarding processes for all IT-related needs
Monitor and maintain SpamTitan for secure and effective email filtering
Create and implement IT standards of procedure across systems and office locations
Ensure consistency of IT systems, configurations, and tools across all locations
Troubleshoot and resolve IT-related issues in a timely and effective manner
Track, report, and maintain documentation related to system changes, incidents, hardware inventory, and security audits
Support SSO implementation and management across business systems
Own internal communication regarding system updates and IT policy changes
Complete the configuration and rollout of firewalls, NAS, VPN and network security across offices and during travel / hotspots.
Maintain and implement cybersecurity protocols, including updates and compliance measures
Support NetSuite administration and maintenance (user setup, permissions, basic configuration, troubleshooting, and coordination with external developers/consultants)
Assist in maintaining ERP integrations (e.g., Celigo, Shopify, POS systems) alongside cross-functional teams
Provide day to day technical support while maintaining incident logs and documentation
Qualifications
3+ years of experience in IT support or systems administration
Strong working knowledge of Google Workspace, Dropbox, and 1Password
Experience with SpamTitan or similar email security tools
Familiarity with device management (MacOS and Windows)
Experience configuring and maintaining firewalls and managing IT across multiple locations
Strong documentation skills and experience building scalable processes
Highly organized, able to work independently, manage multiple priorities, and communicate clearly with non-technical users
Knowledge of cybersecurity frameworks or compliance standards (SOC 2, ISO 27001, etc.)
Experience with NetSuite administration
Experience supporting integrations (e.g., Celigo, middleware, or API-connected tools) a plus
Compensation: $80,000 - $85,000
Benefits:
Paid Company Holidays
PTO
Health & Dental Benefits
401(k) + matching
Profit sharing + Annual Bonus
Jewelry Allowance
How To Apply:
Send your resume and a cover letter to *****************************. Please include three cultural figures who inspire you in any creative field and why. Impeccable references are required.
Applicants must submit the materials above directly to ***************************** for consideration.
We look forward to receiving your application and learning more about how you can contribute to Spinelli Kilcollin!
Senior Technical Support Specialist
Support specialist job in Thousand Oaks, CA
Are you a Senior Technical Support Specialist with experience working in a regulated environment? Pharmaceutical, Laboratory, Medical devices?
We have an onsite role in Thousand Oaks, CA for a skilled technician with strong customer service skills.
NO Corp to Corp - PLEASE
Milestone / SMCI is seeking a Sr. Technical Support Analyst to perform Windows system administration for laboratory-based computer systems used to control laboratory instruments (instrument controllers). The IS Analysts will work closely with scientific functional groups to install, configure, test, maintain, and troubleshoot lab workstation hardware and software.
These positions will upgrade client's lab IT assets from Windows 7 to Windows 10 and to ensure proper instrument data management. These consultants will also work on general lab IT system problem tickets as reported by lab scientists.
Typical activities will include:
• Windows Upgrades: Configure and deploy Windows 10 based laboratory systems using client's pre-defined lab image to support laboratory instruments. Work with the scientists for functional testing and acceptance; supporting regulatory validation steps as required. Maintain IT asset inventory systems during deployments
• Lab Data Remediation: Configure data management software to automate movement of data from lab instrument computer systems to client enterprise file shares.
• General Ticket Resolution: Actively respond to incidents and requests for all laboratory software and systems. Perform system administration of both local and enterprise laboratory software and systems including user account management, licensing management, Tier 1 incident response and troubleshooting.
• Documentation: Use ServiceNow to track service requests and/or escalate issues when necessary and to keep client asset inventory up to date.
Additional tasks may include:
• Physically inventory laboratory computers and reconcile with laboratory inventory system
• Support corporate deployments of anti-virus, software patches to laboratory computers
• Partner with Instrument vendors on system requirements, setups and configurations for new systems as well as upgrades to existing systems.
• Develop and maintain administration tools for the Enterprise Benchtop team primarily in C#, ASP.NET, SQL and IIS
Required Experience
• 3-5 years' experience with Windows administration. Experience in a life science, laboratory, and/or regulated (GLP, GCP, GMP) environment is highly desirable.
• Windows Operating systems - Win10, Windows Server
• PC/Laptop Hardware maintenance
• Software/Hardware troubleshooting
• Networking skills - TCP/IP, Windows Domains, Network configurations
• Excellent communication, customer relations and problem-solving
• Ability to work autonomously with follow-through to completion and documentation
• Organizational skills sufficient to multi-task in an extremely fast-paced environment with changing priorities.
• Must be able to lift 40 lbs.
Related Skills (Desirable)
• Work experience in research laboratories and regulated environments
• Experience with administration of LIMS, ELN, and Waters systems
• Experience with ITIL, ServiceNow
• Experience working in a GxP/GMP environment
• Experience supporting/troubleshooting laboratory systems such as HPLCs, Mass Specs and various other lab instruments
• Scripting - PowerShell, Batch, Python
The estimated pay range for this position is USD $45.00/Hr - USD $50.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process
Desktop Support Specialist
Support specialist job in Los Angeles, CA
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience.
· 3-5 years of experience in a desktop support or similar role.
· Strong knowledge of Windows and Mac operating systems.
· Proficiency with Microsoft Office Suite and other common software applications.
· Experience with Active Directory, group policies, and user account management.
· Familiarity with remote desktop tools and support software.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
Desktop Support Specialist
Support specialist job in Torrance, CA
Important information: To be immediately considered, please send an updated version of your resume to *************************
Job Title: Computer Support Associate (Infrastructure Engineer)
Pay rate: $32.78 per hour
Duration: Until Oct/2025
W2 contract only (No C2C)
Location- Torrance, CA, 90503 (ONSITE)
Onsite
Here are the skill set they are looking for-
• 3-5 years Dell and HP laptop and workstation support. Mac is a plus.
• 1-3 years RedHat Linux experience a plus
• 1-3 Cisco router and switch deployment/support a plus.
• Service Now ticketing
Key Responsibilities:
Provide hands-on IT support for all departments at the Torrance location.
Troubleshoot hardware, software, and network issues across desktops, laptops, printers, and peripherals.
Deliver exceptional customer service to internal users and stakeholders.
Manage and resolve IT tickets using ServiceNow or similar platforms.
Support and maintain networking equipment, endpoints, and collaborative tools.
Assist with AI-related tools and technologies as part of ongoing innovation efforts.
Document resolutions, procedures, and updates in knowledge bases and ticketing systems.
Participate in system upgrades, deployments, and asset lifecycle management.
Required Skills & Qualifications:
Proven experience in IT support or engineering roles.
Strong troubleshooting skills across hardware, software, and networking.
Familiarity with ServiceNow, incident management, and ticket prioritization.
General understanding of AI technologies and their application in IT environments.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively across teams.
Desktop Support Specialist
Support specialist job in Beverly Hills, CA
AVID Technical Resources is seeking a Desktop Support Specialist for our client in the entertainment industry in Los Angeles. This is a contract to perm role at up to $75,000 DOE and pays hourly on contract.
Required Skills
Excellent written and oral communication skills
Ability to troubleshoot and support user issues
At least 3 years of Tier II support experience
Strong knowledge of Win and MacOS environment
A+, MSDT, or Help Desk certification preferred.
Information Technology Support Specialist
Support specialist job in Burbank, CA
The IT Support Specialist II provides advanced technical support for end-users, systems, hardware, and applications. This role serves as an escalation point for Tier I support, performs more complex troubleshooting, and assists with maintaining the organization's IT infrastructure. The Specialist II works both independently and collaboratively to ensure high system availability and deliver an excellent support experience.
Key Responsibilities
Provide Tier II technical support for desktops, laptops, mobile devices, printers, and other peripherals.
Troubleshoot and resolve intermediate to advanced issues related to operating systems (Windows/mac OS), software, and networking.
Respond to service tickets in a timely manner and document troubleshooting steps and resolutions.
Serve as an escalation point for Tier I technicians and mentor junior support staff.
Qualifications
2-4 years of IT support experience (helpdesk, desktop support, or related roles).
Strong knowledge of Windows/mac OS operating systems and common business applications.
Experience with Active Directory, Microsoft 365, and basic networking concepts.
Troubleshooting skills for hardware, software, and connectivity issues.
Excellent communication, problem-solving, and time-management abilities.
Desktop Support Engineer
Support specialist job in Los Angeles, CA
Jobst IT Consulting is a Los Angeles-based Information Technology consulting firm that specializes in enterprise-level Managed IT services dedicated to delivering exceptional IT support and strategic technology solutions to businesses across Los Angeles. We pride ourselves on our client-centric approach, our proactive mindset, and our commitment to fostering a collaborative and growth-oriented environment for our team. We are looking for a driven professional to join us and make a significant impact on our clients.
Role Description
We are seeking a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will be on the front lines, providing exceptional hands-on and remote support to our diverse client base. You will be the "boots on the ground" technical expert, responsible for resolving user issues, deploying new systems, and ensuring our clients' technology runs smoothly.
The ideal candidate has a passion for problem-solving, excellent communication skills, and a solid technical foundation in both Mac and PC environments. You will be a key part of our service delivery team, working closely with senior engineers to tackle challenges and deliver an outstanding client experience.
Key Responsibilities
Provide timely and effective Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals (printers, scanners, etc.).
Act as a reliable point of contact for end-users, resolving issues both remotely and during on-site client visits throughout the Los Angeles area.
Install, configure, and deploy new Windows and mac OS workstations and software for clients.
Assist users with Microsoft 365 and Google Workspace, including account setup, password resets, and application troubleshooting.
Deploy, configure, and troubleshoot client workstations and software using our Remote Monitoring and Management (RMM) platform.
Maintain clear and accurate documentation for service tickets, client configurations, and support procedures.
Participate in IT projects, such as new user onboarding, hardware refreshes, and software deployments.
Escalate complex technical issues to senior engineers when necessary, providing detailed information to ensure a swift resolution.
Qualifications
Experience: A minimum of 2 years of hands-on experience in a help desk, desktop support, or field technician role. Experience in a Managed Service Provider (MSP) environment is strongly preferred.
Certifications: Required: At least one of the following foundational certifications: CompTIA A+, CompTIA Network+, or CompTIA Security+.
Technical Skills:
Strong proficiency in troubleshooting Windows 10/11 and mac OS operating systems.
Hands-on experience supporting Microsoft 365 environments (Outlook, Teams, SharePoint, OneDrive).
Familiarity with RMM tools (e.g., ConnectWise, Datto, Kaseya) and professional services automation (PSA) ticketing systems.
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPNs).
Experience with hardware troubleshooting for PCs, Macs, and common peripherals.
Knowledge of cybersecurity best practices (MFA, phishing prevention, antivirus).
Education: A Bachelor's degree in Information Technology or a related field is a plus.
Personal Attributes
Exceptional problem-solving and critical-thinking skills.
Excellent written and verbal communication skills, with an ability to explain technical concepts to non-technical users.
A strong customer-service orientation and a commitment to client success.
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
A proactive, self-starter who can work independently and as a collaborative team member.
Logistical Requirements
Must currently reside in the Los Angeles area, with convenient access to West LA.
Must possess a valid California driver's license and a reliable vehicle for travel to our West LA office and various client sites.
This is a full time in office role requiring the ability to work from our West LA office and travel to client locations as needed.
What We Offer
Competitive salary and performance-based incentives.
Comprehensive health and dental insurance.
Paid time off and holidays.
401(k) with company match.
A budget for professional development, training, and certifications.
A collaborative and supportive team environment with opportunities for growth.
Eligibility Requirements:
Must be legally authorized to work in the United States of America for any employer.
Candidates may be asked to undergo a background check, in accordance with local laws and regulations.
To Apply:
Please submit your resume and a brief cover letter. As a small test of your attention to detail, please include your favorite West LA restaurant in your response.
Please, no recruiters and/or offshore outsourcing firms.
Jobst IT Consulting Inc.'s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
Payroll Systems Specialist
Support specialist job in Glendale, CA
SNF Payroll & HR serves skilled nursing facilities and other lines of business across the United States.
Taking the time to understand our clients' labor force and HR needs, we create a tailored software solution for them that incorporates workforce management, applicant tracking, talent management, learning management, and performance management plus employee data.
We help our clients leverage all the benefits of HR analytics with tailored payroll and benefits software. That way they can leave the back-end process to us, and get back to doing what they do best: serving their patients and customers!
Who We're Looking For:
We're searching for a motivated, high-caliber professional who thrives in a fast-moving environment where accuracy, innovation, and client service truly matter. In this role, you will strengthen the operational backbone that powers our Payroll & HR services across the healthcare industry. You will tackle complex data challenges, build smarter workflows, and bring clarity to the numbers that drive critical decisions for our clients.
You're someone who is both detail-obsessed and big-picture aware. You learn quickly, communicate clearly, collaborate naturally, and bring a genuine drive to elevate processes, solve problems, and deliver exceptional results. If you're hungry for ownership, ready to grow, and excited to make a measurable impact, you'll excel here.
Job Overview:
The Payroll Intelligence & Systems Specialist is responsible for overseeing all core data, compliance, and reporting functions on behalf of our clients' operations within the healthcare sector. This role ensures accurate and timely PBJ submissions, maintains integrity of general ledger outputs, manages system configurations across our HRIS/Payroll platforms, and delivers high-quality operational reporting as a pivotal service of SNF. The ideal candidate is detail-driven, technologically savvy, and familiar with healthcare payroll and staffing requirements.
Key Responsibilities:
Payroll-Based Journal (PBJ) Management
Prepare, validate, and submit all PBJ files to CMS for skilled nursing and healthcare clients.
Ensure accuracy of hours, job codes, pay types, and facility census data.
Monitor submission windows and proactively communicate deadlines and discrepancies.
Work with facility administrators, schedulers, and payroll teams to resolve PBJ data issues.
Maintain audit trails and documentation for compliance.
General Ledger (GL) & Financial Mapping
Maintain and update GL mappings for payroll and labor cost allocations.
Perform regular audits to ensure accurate postings to client financial systems.
Collaborate with Accounting departments to troubleshoot variances or missing entries.
Provide support during month-end close related to payroll journal entries.
Systems Administration & Configuration
Serve as the internal expert for our HRIS/Payroll platform (Isolved).
Manage system setups, configuration changes, user permissions, and integrations.
Identify system inefficiencies and recommend workflow or configuration improvements.
Act as liaison with vendors for enhancements, troubleshooting, and escalations.
Support new client onboarding with system builds, GL mapping, PBJ setup, and data validation.
Reporting & Analytics
Create and maintain standard and custom reports for clients and internal leadership.
Ensure accuracy and consistency across labor, payroll, compliance, and financial reports.
Analyze trends related to overtime, labor costs, staffing compliance, and productivity.
Provide insights that support operational decisions and client performance.
Qualifications
3-5 years of experience in payroll, HRIS administration, PBJ management, or related healthcare operations.
Strong understanding of CMS PBJ rules, job codes, and reporting structures (healthcare required).
Experience with GL mapping, payroll journal entries, and labor cost reporting.
Proficiency with HRIS/Payroll systems (e.g., Isolved, UKG, Paylocity, ADP, or similar).
Advanced Excel skills (v-lookups, pivot tables, formulas) and strong analytical abilities.
· Experience supporting multi-facility healthcare organizations (SNF, ALF, Home Health, etc.).
Ability to manage multiple deadlines in a fast-paced environment.
Desired Traits and Skills:
· Exceptional attention to detail, accuracy, and data integrity.
· Proficiency in data visualization tools (e.g., Tableau, Power BI) and SQL
· Familiarity with labor compliance requirements, census reporting, and scheduling workflows.
· Experience with API or flat-file integrations between systems.
· Strong analytical, problem solving, and critical thinking skills
· Excellent communication skills to convey complex findings to diverse audiences
· Familiarity with statistical analysis and machine learning concepts
Salary & Benefits
· 75-95k depending on experience
· Unlimited PTO
· Optional work-from-home two days per week after initial training period
· Medical, dental, vision, and life insurance
· FSA Available
· 401(k) available after 1 year of service
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status or disability status, or any other characteristic protected by Federal, State or Local law.
Oracle Application Specialist
Support specialist job in Los Angeles, CA
What you will find ...
production support for Oracle Cloud (Benefits & Absence)
remote available for: AZ, CA, CO, FL, GA, MN, NV, OR, & TX
exceptional benefits (pension plan options)
What you will do ...
production support for Oracle Cloud (Benefits & Absence)
break fix & troubleshoot Oracle Cloud (Benefits & Absence)
project support for enhancements (Open Enrollment)
configuration & testing Oracle Cloud (Benefits & Absence)
OTBI report writing & audit files for compliance
Wish list ...
3+ years in Oracle Cloud modules (Benefits & Absence)
Oracle Cloud production support (primary Benefits & Absence)
experience with Oracle HCM Cloud & Oracle HR preferred
healthcare or hospital IT environment a big plus
Helpdesk Support (Level 1)
Support specialist job in Los Angeles, CA
Helpdesk Support
Salary Range: $60k to $67k
The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support.
Key Responsibilities
Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity.
Assist customers with account setup, password resets, and general troubleshooting.
Document and track customer interactions and solutions in the help desk system.
Escalate complex issues to tier 2 technicians or other departments as needed.
Maintain a high level of customer satisfaction through effective communication and problem-solving.
Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online.
Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community.
Qualifications for the Role
High School Diploma or equivalent.
Strong verbal and written communication skills.
Basic knowledge of computer hardware, software, and networking.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Previous customer service or technical support experience is a plus.
Experience troubleshooting hardware/software issues on MAC, PC, and iPhone.
Familiarity supporting Office 365 services like email, Outlook, Word, and Excel.
Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box.
Work Environment
This position is based in a call center environment in the LA office and may require shift work, including evenings and weekends
Onsite IT Support
Support specialist job in Goleta, CA
Title: Onsite IT Support Engineer
Duration: Fulltime
Job Responsibilities
- Perform end-user support for desktops, laptops, tablets, mobile devices
- Deliver AV support and urgent troubleshooting for conference setups
- Provide VIP-level support and ensure prioritized resolution
- Execute IMAC, hardware replacements, printer troubleshooting
- Carry out depot tasks, device imaging, configuration, and inventory handoff
- Support onboarding/offboarding workflows with IT, HR, and Security
- Document processes, SOPs, and ticket resolutions in ServiceNow
Mandatory
Locations: As applicable
Experience: 6-8 years
Required Skills and Qualifications:
- Good understanding of endpoint devices and peripherals
- Familiarity with ServiceNow, ProxyPro, and Microsoft Entra Self-Service
- Basic understanding of network troubleshooting
- Attention to detail and ability to work independently
- ITIL awareness and customer-first attitude
- CompTIA A+ or similar certification required
Tech Support
Support specialist job in Simi Valley, CA
Handy with a computer? Join our tech support staff
CFS Tax Software, Inc is looking for technicians to assist our customers over the phone with installing and maintaining our software products in a networked Windows environment. Typically this involves helping the customer download and install our programs. A typical day's work might involve helping 10-30 callers. When calls are not busy, you may be asked to work on related tasks.
Candidates do not need to have prior experience with our software as training is provided, and only need good knowledge of networked Windows environments.
About Us
For nearly 30 years, CFS Tax Software, Inc. has developed software for tens of thousands of tax professionals nationwide. Our flagship program,
TaxTools
, is the most widely used program of its kind in the tax profession.
Requirements
Knowledge of networked Windows environments
Ability to communicate and provide instruction over the phone, often to tax professionals
Reliable and professional
Preferences
Full-time availability in January, our busiest month
Programming experience is a plus
Benefits
Outside January, flexible scheduling may be provided
Vacation, holidays, medical, dental, generous 401(k) plan (some benefits may not be available for part-time or temporary employees)
Part-time, full-time, or temporary (through Jan '26) status
Compensation
$23/hour starting
Help Desk Specialist
Support specialist job in Santa Monica, CA
Are you interested in joining a Global Investment Management Firm? Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer . We will be building out a new environment with state of the art technology.
Your key responsibilities include:
Act as a first point of contact for users striving towards first call resolution but able to escalate when needed.
Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom).
Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues.
Create and manage detailed logs of incidents and requests, identifying trends.
Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems.
Building and deploying PCs and laptops.
Personal Computer Technician
Support specialist job in Los Angeles, CA
Job Title: Level 2 PC Technician - Endpoint Deployment
Hours: 7:30am-4:00pm
We're supporting a growing enterprise environment in Los Angeles that is expanding its endpoint deployment and PC refresh operations. This is a hands-on, equipment-focused role ideal for someone who thrives in hardware, imaging, and deployment work-not traditional help desk or ticket-heavy support.
If you enjoy building, imaging, staging, tagging, deploying, and troubleshooting desktop/laptop hardware, this is a strong fit.
About the Role
This position sits within a fast-moving endpoint deployment team responsible for preparing and deploying large volumes of desktops, laptops, and peripherals for enterprise and healthcare customers. Work is performed in a warehouse/endpoint lab environment, with additional opportunities to participate in field deployments (clinic and office refresh projects).
This role is process-driven, hands-on, and physical. Candidates looking for networking, server work, or help desk call volume will not be a match.
Key Responsibilities:
Daily Hands-On Technical Work
Perform laptop/desktop imaging & reimaging, BIOS updates, data wipes, and configuration
Utilize SCCM, Microsoft Autopilot, and other deployment tools
Complete component swaps, hardware repairs, device preparation, and quality checks
Deployment & Asset Management
Tag, label, box, and stage equipment for deployment
Maintain accurate asset and inventory records
Prep devices for large-scale endpoint refresh projects across clinics, offices, and enterprise environments
Physical / Warehouse Work
Operate in an endpoint lab/warehouse setting
Lift, move, and stage PCs, monitors, printers, and peripherals
Work repetitive technical tasks efficiently and consistently
Requirements
2+ years of experience as a PC Technician, Deployment Tech, Desktop Tech, or IMAC Tech
Strong proficiency with Windows 10/11, hardware diagnostics, and troubleshooting
Experience with SCCM, Autopilot, MDT, or similar imaging tools
Ability to work in a physically demanding, warehouse-style environment
Comfortable with repetitive imaging and deployment workflows
Reliable and punctual
Spanish-speaking strongly preferred (supports certain Spanish-speaking user groups)
Nice-to-Haves
Experience with multi-site deployments (clinics, healthcare organizations, branch offices)
Experience with asset tagging, inventory control, or warehouse IT operations
Sales Support Specialist
Support specialist job in Los Angeles, CA
Sales Operations Specialist
About the Role:
We're looking for a Sales Support Specialist to assist our account managers and sales team in delivering exceptional service and meeting performance targets. This role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
Assist account manager/sales team to meet the performance target to provide an efficient and comprehensive service
Support account manager/sales team in handling of inquiries, orders, issues, shipment, tracking, reports, and general follow up
Works cross functionally with manufacturing and management teams and resolving issues timely as required
Proactively interface with customers and serve as a point of main contact as request
Coordinate sales related activities and maintain/monitor accurate data with efficiency
Prepare sales operation reports and presentation materials as request
Support sales administrative related functions
Exercise creative thinking and apply experiences to improve processes as needed
Qualifications & Skills
Bachelor's degree in Business, Operations, or a related field (preferred).
Proficient in Microsoft Office (Excel, PowerPoint) and SAP.
Background in B2B and distribution business models; experience in tech industries is a plus.
2-5 years in Sales Operations, Business Operations, or Account Support roles. Previous experience supporting sales management preferred.
Ability to work effectively under pressure and meet challenging targets.
Strong sense of accountability, ownership, and a positive attitude.
Excellent problem-solving skills with attention to detail for coordinating and following up on requests.
Proven ability to manage multiple tasks with shifting priorities and tight deadlines in a fast-paced environment.
Strong written and verbal communication skills to engage with customers and internal stakeholders.
Team player with flexibility and the ability to self-manage.
Preferred: Operational experience in distribution business.
IT Coordinator
Support specialist job in Los Angeles, CA
Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.
Summary:
The IT Coordinator will be responsible for ensuring the smooth operation of our IT infrastructure, including Windows and Mac client troubleshooting, network monitoring, troubleshooting and optimization. This role involves collaborating with various departments to support their IT needs, managing IT resources, and providing technical support to employees. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to manage multiple tasks efficiently.
Key Responsibilities:
1. Employee Support and Troubleshooting:
Provide technical support for Windows and Mac operating systems, including installation, configuration, and troubleshooting.
Assist users with software and hardware issues, ensuring minimal downtime and efficient resolution of problems.
Maintain and update computer systems, ensuring all devices are running the latest software and security updates.
2. Network Monitoring and Optimization:
Monitor network performance to identify and resolve issues proactively.
Troubleshoot network problems, including connectivity issues, latency, and security concerns.
Optimize network performance by configuring and maintaining network devices such as routers, switches, and firewalls.
Ensure network security by implementing and managing appropriate security measures and protocols.
3. General IT Coordination:
Manage and coordinate IT resources, including hardware, software, and peripheral devices.
Maintain an inventory of all IT assets, ensuring proper documentation and tracking.
Assist in the planning and implementation of IT projects, ensuring they are completed on time and within budget.
Develop and maintain IT policies and procedures, ensuring compliance with organizational standards.
Provide training and support to employees on IT systems and applications.
4. Collaboration and Communication:
Collaborate with various departments to understand their IT needs and provide appropriate solutions.
Communicate effectively with stakeholders, providing updates on IT projects and issues.
Liaise with external vendors and service providers to ensure timely and effective delivery of IT services.
5. Continuous Improvement:
Stay updated on the latest technology trends and advancements, recommending improvements and upgrades to the IT infrastructure.
Participate in ongoing training and professional development to enhance technical skills and knowledge.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience as an IT Coordinator or similar role.
Strong knowledge of Windows and Mac operating systems.
Experience with network monitoring, troubleshooting, and optimization.
Familiarity with network security practices and protocols.
Excellent problem-solving and analytical skills.
Strong organizational and multitasking abilities.
Effective communication and interpersonal skills.
Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus.
Working Conditions:
Office environment with occasional requirements to work outside regular business hours to address urgent issues.
Some physical effort may be required for tasks such as lifting and moving IT equipment.
Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.
Accounting & Office Support Coordinator
Support specialist job in Los Angeles, CA
Meadows Mechanical is a premier provider of plumbing, piping, and sheet metal services in the Los Angeles area. With over 76 years of experience, our company has consistently delivered quality services, particularly in the aerospace and healthcare industries. Known for handling complex projects with confidence and expertise, we pride ourselves on our legacy of success and customer satisfaction. Meadows Mechanical continues to support essential industries with innovative solutions and skilled professionals.
Role Description
We are seeking a highly organized and proactive Accounts Receivable & Office Support Coordinator to support our finance and office operations. This role combines billing and accounts receivable management with general office support tasks to ensure smooth workflow and efficient communication across the organization.
Key Responsibilities:
Accounts Receivable / Billing:
• Prepare Schedule of Values (SOVs) and process billing submissions accurately and on time.
• Track payment statuses and vendor waivers; follow up as necessary to ensure timely resolution.
• Support purchase order management, including creation, tracking, and reconciliation.
• Apply payments to invoices promptly and maintain accurate records.
• Maintain accounts receivable meeting logs and documentation.
• Coordinate and process vendor waiver requests efficiently.
Office Support:
• Assist with general office administration, including filing, scanning, and document management.
• Manage incoming correspondence, emails, and phone inquiries as needed.
• Schedule and coordinate meetings, prepare meeting materials, and take minutes if required.
• Support the finance and other teams with ad hoc administrative tasks as assigned.
Responsibilities and tasks are not limited to those listed above and may evolve based on business needs.
Qualifications
• Proven experience in accounts receivable, billing, or administrative support roles.
• Strong attention to detail, organizational, and multitasking skills.
• Proficient in accounting software and Microsoft Office, especially Excel and Outlook.
• Excellent communication and interpersonal skills.
• Ability to handle confidential information with discretion.
Preferred:
• Experience in project-based industries such as construction or service operations.
• Familiarity with SOV preparation and billing submission processes.
• Experience in accounts receivable collections, including following up on overdue invoices and resolving payment discrepancies.
Report Specialist
Support specialist job in Vernon, CA
About the Company:
This is a fast-paced retail and e-commerce company specializing in apparel and lifestyle products. The team is collaborative and detail-oriented, supporting both brick-and-mortar stores and online sales channels.
Role Overview:
The Data Entry / Report Specialist will support retail operations, customer service, and reporting. This is a temporary-to-permanent position filling in for an employee on leave.
Key Responsibilities:
Retail Store Support:
Process seasonal and replenishment orders, including pick tickets, UPC labels, and invoices.
Communicate replenishment status and shipping updates to retail stores.
Maintain POS systems, including uploading stock and making inventory adjustments.
Process store RMAs and adjust stock accordingly.
Customer Support:
Process bounced back orders (Return to Customer).
Manage FedEx claims and Shopify chargebacks.
Support online returns via ReturnGO as needed.
ERP - Style Master:
Create new product styles and update existing ones.
Upload product images and generate UPCs.
Export styles to JOOR when applicable and manage product URLs.
Send UPC/QR code labels to vendors.
NuOrder:
Create and maintain linesheets.
Upload style images and make updates as needed.
Additional Support:
Assist with WSL-related tasks and gift order processing/invoicing.
Print UPC/QR codes as requested by DC.
Reporting:
Generate weekly Work-in-Progress (WIP) Flow report.
Produce weekly Exchange Tracking report and UPC reports.
Generate additional reports as requested by the Operations team.
Temp-to-Perm Data Entry / Report Specialist
Location: Vernon, CA (3 days onsite)
Pay: $30hr
Start Date: ASAP - urgent
Schedule: Part-time, 3 days per week