Support specialist jobs in Canton, OH

We're seeking a jack-of-all-trades Service Desk Analyst who is interested in a contract to hire opportunity with our client in Shaker Heights. This will be working onsite M-F. The Hiring Team is targeting someone who is passionate about solving problems, eager to learn, and ready to get hands-on with a wide range of technologies. This role is perfect for someone who enjoys variety in their day-to-day work and takes pride in being the go-to person for all things tech. Required Skills & Experience Technical Troubleshooting: Strong ability to diagnose and resolve hardware, software, and network issues across various platforms (Windows, mac OS, mobile devices). Hands-On Mentality: Willingness to physically set up, configure, and repair devices and peripherals as needed. Versatility: A true jack-of-all-trades-comfortable switching between tasks, tools, and technologies. Customer Service Orientation: Excellent communication skills and a helpful attitude when supporting end users. Adaptability: Ability to learn quickly and handle unfamiliar systems or challenges with confidence. Time Management: Capable of prioritizing tasks and managing multiple support requests efficiently. Documentation Skills: Able to clearly document issues, solutions, and procedures for future reference. Team Collaboration: Works well with others, shares knowledge, and supports team goals.

Eckinger Construction Company, Inc. Canton, Ohio | Full-Time Eckinger Construction is creating a new hybrid role for a Full-Stack .NET Developer who will also support IT systems and managed services across our family of companies. This position is approximately 60-75% software development and 25-40% IT support & systems administration. Our internal applications use .NET, SQL, and DevExpress components, and integrate extensively with external platforms-especially QuickBooks Online (QBO) via REST APIs. This role will help modernize and expand our software ecosystem, support our IT infrastructure, and contribute to future strategic initiatives including AI-driven enhancements to internal tools and workflows. Key Responsibilities Full-Stack Development (60-75%) Develop and maintain .NET / C# applications using DevExpress UI controls, reporting tools, and components. Build and refine REST API integrations, with emphasis on QuickBooks Online (push/pull data, OAuth 2.0). Design and optimize SQL database structures, stored procedures, ETL logic, and data flows. Create automations, workflow tools, dashboards, and integrations that improve operational efficiency. Participate in the architectural design of future enhancements, including AI-assisted features. Maintain source control practices and deployment workflows. Document code, integrations, database models, and business logic. IT Managed Services & Microsoft 365 Support (25-40%) Provide Tier 1-2 IT support across all operating companies. Support and maintain Microsoft OneDrive and SharePoint. Support Microsoft 365, Windows devices, VPN, printers, and networking basics. Assist with security, account management, and hardware lifecycle. Coordinate with managed service providers for escalated issues. Maintain IT documentation and device inventories. Required Qualifications 3+ years of full-stack .NET development (C#, ASP.NET, MVC, REST APIs). Strong experience with DevExpress components. Advanced SQL experience including stored procedures, indexing, and optimization. Experience integrating with cloud-based APIs, ideally QuickBooks Online API. Knowledge of REST, JSON, OAuth 2.0 authentication. Experience administering Microsoft OneDrive and SharePoint. Familiarity with Microsoft 365 and general IT support. Preferred Qualifications Hands-on QuickBooks Online API experience. Power BI dashboard/report development. Familiarity with AI/ML concepts, LLM integrations, or modern AI tooling. Experience with Azure SQL, Azure Functions, or Azure DevOps. Background with construction, job-costing, or manufacturing systems. Ideal Candidate Traits Enjoys both development and IT support responsibilities. Strong problem-solving and communication skills. Comfortable supporting non-technical users across several companies. Excited about future AI-enhanced software initiatives. Compensation & Benefits Competitive salary. Health, dental, vision insurance. Retirement plan with company match. Paid time off and holidays. Professional development and training support.

• 3rd shift: Mon-Thurs, 8p~6a (4 10-hour shifts) - fully on-site, Uniontown, OH • $21hr W2 • 18 month contract • Support an infrastructure upgrade project they have for the next two years. The ideal candidate will have previous experience in IT Help Desk and Tech Support along with Call Center experience. The role involves pre and post validation of IT equipment for a switch upgrade project over 4300 locations nationwide. Close attention to detail, strong communication, and strong documentation experience is required

The Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement. WHAT WE OFFER Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism. Verify and update member information accurately in CHM's systems. Log and track all interactions in the member management system (Gift Manager or CRM). Follow standard operating procedures (SOPs) when handling common inquiries. Provide accurate information about CHM guidelines, membership, billing, and processes. Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate. Review and assess member concerns, escalating to management when necessary. Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate. Meet established performance standards (e.g., call volume, response time, member satisfaction). Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems. Protect member confidentiality and comply with HIPAA and organizational privacy standards. Thrive in a collaborative team environment and contribute positively to overall team goals. Uphold the mission, vision, values, and service standards of CHM in every interaction. Maintain a professional demeanor at all times. Perform other job duties as assigned by management. QUALIFICATIONS & EXPERIENCE REQUIREMENTS Required: High School Diploma or equivalent. Preferred: Some college coursework in business, communications, or related field; or 1-2 years of customer service experience. Proficiency in Microsoft Office programs (Word, Excel, Outlook). Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software). Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.). Strong verbal and written communication skills, with active listening ability. Strong organizational, analytical, and problem-solving skills. Ability to manage workload, multi-task, and adapt to changing priorities. Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls. CORE COMPETENCIES Interpersonal Communication Servant Leadership Mindset Teamwork & Collaboration Conflict Resolution Detail Orientation & Accuracy Adaptability & Flexibility PERFORMANCE EXPECTATIONS Maintain accuracy and efficiency in all member records updates. Meet or exceed department standards for call and email response times. Consistently achieve high member satisfaction scores. Demonstrate reliability, accountability, and professionalism in all duties. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Standard schedule: Monday-Friday, 9:00 AM-5:00 PM (with flexibility for ministry needs). Office-based environment with regular phone and computer use. Ability to sit at a desk and use a computer/phone for extended periods. Manual dexterity for typing and handling office equipment. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

IT Support-Help Desk Analyst responsible for company-wide end-user support of Hardware, Software, Mobile devices, and PC refresh. Duties include investigating, researching, troubleshooting, and escalating issues in a timely and appropriate manner. Minimum six months to three years of HelpDesk/IT Support or Internship in the IT Support arena Windows, PC refresh exp, Active Directory, and hands-on exp supporting mobile devices. Troubleshooting hardware devices(keyboards/mouse) Must be on-site 5 days a week, with the potential of a hybrid schedule after 3 months of training. Additional Information All your information will be kept confidential according to EEO guidelines.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

SUMMARY OF JOB: The Technical Support Analyst is responsible for providing 1st level support and coordination of incident resolution on behalf of the IT department. The Analyst will also conduct field visits to business locations for onsite troubleshooting and installation or replacement of equipment. The Analyst will report to the Help Desk Manager. DUTIES & RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: * Troubleshoot and resolve IT issues via phone, email and in-person channels for desktop pcs, laptops, mobile devices, software applications, network and peripheral equipment. * Ensure all incidents are resolved against service level agreements including logging and tracking of support requests * Partner with internal IT teams and vendors to resolve incidents * Proactively learn and train peers on new products, services and technical solutions within organization * Build and maintain knowledge base for support and incident management * Configure new PCs using an SCCM imaging process and deploy to business locations. * Participate in a weekly on-call rotation for after-hours support KNOWLEDGE, SKILLS & ABILITIES REQUIRED: * 1-3 years of experience working in a Help Desk or Service Desk role * Associates or Bachelor degree in Information Technology or a related field preferred * Basic operating system (desktop/OS), networking and applications experience including familiarity with Microsoft platforms (Windows 11, Server 2008 or higher, Active Directory, etc.), mobile devices (Apple and Android) * Experience with PC imaging and hardware repair. * Experience using incident and problem management ticketing solutions * Experience with troubleshooting and escalation of incidents including documentation, diagnosing and following first-level-resolution steps * Strong customer service ethic * Excellent verbal and written communication skills * Excellent analytical and problem solving skills * Ability to prioritize and quickly resolve issues HowardHanna.com Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.

Foxconn EV System LLC Job Description - IT - SAP Application Specialist FSLA Status: Exempt Reports To: IT Application Manager Primary Function: This system includes application software and IT hardware. The SAP Application Specialist will work closely with the other IT resources, including other technicians as well as engineers. The person will be responsible for day-to-day SAP/MES/RPA/Data operations, issue fixes, troubleshooting both software and hardware, as well as supporting reporting services and other applications needed to operate the facility in Lordstown, Ohio. Duties and Responsibilities: Collaborate with business managers and end-users for the effective use of IT. Promote ERP(SAP) system and integrated system such as MES implementations. Gather and analyze business requirements to identify areas for improvement. Develop functional specifications for SAP implementations. Design, develop and configure SAP solutions, including custom reports, interfaces, and conversions to meet business needs. Implement SAP solutions, ensuring adherence to project timelines and quality standards. Perform testing and quality assurance activities. Provide ongoing maintenance and support for SAP systems. Troubleshoot and resolve technical issues. Identify opportunities for process improvement and recommend solutions. Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts as needed. Responsible for the review of business/functional requirement documents and developing technical design documents. Guarantee adherence to deadlines and budget requirements. Analyzes, acquires, installs, modifies, and supports operating systems, applications, databases, utilities, and tools related to vehicle manufacturing. Utilize the site management of change process to document changes and risk mitigation plans while leading and assisting in incremental improvements to site systems. Document technology and troubleshooting via procedures and job aides. Work cross functionally to identify and implement improvements to the applications. Implement best practices for scalability, supportability, ease of maintenance, and system performance. Participate in on-call rotation to respond to daily production issues related to SAP/MES. Troubleshoot issues using log files, and events. Promote the usage and expansion of IT services, collaborate with corporate and local IT organizations. Responsible for the coordinated management of multiple related projects, ongoing operations which are directed toward a common objective. Works with constituent Project to monitor cost, schedule, risks and technical performance of component projects and operations, while working to ensure the ultimate success of the program. Responsible for stakeholder management, particularly stakeholders internal or external to the organization. Manage the continuous optimizations of IT Systems services. Continuously promote the high availability of service for critical customer applications. Skilled in the delivery of IT application and infrastructure services. Effectively manage IT services through the use of performance metrics and proven IT methodologies. Evaluate service delivery performance and take corrective actions with appropriate IT staff. Required Education Associate or bachelor's degree in computer science or information technology, or equivalent experience. Required Experience Minimum 5+ years of related experience in the IT field. Prior SAP/MES experience required (Automotive manufacturing experience is a plus). Strong understanding of SAP ERP modules (e.g., FI, CO, MM, SD, PP). Proficiency in ABAP programming or other relevant development languages. Experience with SAP implementation methodologies (e.g., ASAP, Agile). Ability to work independently and as part of a team. SAP S/4HANA experience. Cloud computing knowledge (e.g., AWS, Azure, GCP). Experience with SAP Fiori or other user experience technologies. Knowledge of EDI setup Experience installing, configuring, documenting, testing, training, and implementing new applications and systems. Experience and proficient level of knowledge with Windows Operating System and Server Operations. Knowledge of manufacturing PLCs and HMI systems is a plus. Required Competencies Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Drives Results - Consistently achieving results, even under tough circumstances. Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations. Required Skills/Licenses/Certifications Strong computer, hardware, software, and analytical skills. Proven ability to assess business needs and translate them into relevant solutions. Must have strong interpersonal, presentation and communication (written and verbal) skills, including the ability to work in a self-directed environment. Must have exceptional time management and organizational skills with the ability to multi-task. Have a desire to learn and develop technical skills to keep current with changing operations. Demonstrate process skills - ability to adapt to an ever-changing manufacturing environment and understanding of process operations. Knowledge of manufacturing PLCs and HMI systems is a plus. Experience in managing complex project teams including outsource IT developer organizations. Experience in business process re-engineering of systems application SAP ERP Modules; Sales/Distribution, Materials Management, Production Planning, Finance Interface knowledge with SAP and Non-SAP systems. Relevant certifications like SAP Certified Technology Associate and SAP Certified Development Associate is preferred. Exposure and hands-on in PP configuration, customization and deployment. Aware of the latest SAP technologies, tools, and best practices. Customer focused and business sensitive attitude for applying effective manufacturing SCM IT solutions Promote high quality IT solutions ERP, MES (Manufacturing Execution System) Promote creative and innovative IT services Identify, research, solve and prevent service quality problems Good verbal and written communication skills with all levels of business and IT management Ability to influence and persuade management for providing business appropriate IT solutions

Under the direction of the Executive Director, the Fiscal Services Support Specialist is responsible for the delivery of fiscal operations support services to educational entities associated with the NEOnet consortium. This job has a FLSA status of Non-Exempt. MAJOR RESPONSIBILITIES: Maintain and enhance an understanding of the current fiscal software. Provide rapid detection and solution to the current fiscal software application inquiries and effective means of ‘trouble-shooting' user questions, concerns and needs. Assist, plan and deliver training for users on the current fiscal software. Maintain and enhance a working knowledge of other software packages outside the respective software package of concentration. Act as primary contact between school district personnel and NEOnet regarding related questions and issues. Keep users notified of changes and/or updates to the current student software applications and supporting software modules. Plan, write and distribute documentation as necessary to provide effective professional development, training and support for users. Assist in developing various software procedures as needed by NEOnet and school district personnel. Escalates and manages incidents with state support agency. Assist Fiscal Team in meeting member district special project fiscal software needs including but not limited to; payroll processing, W2/1099 preparation, 5 Year Forecast submission, salary notice/mid-year contract change assistance, monthly, quarterly and annual financial statement balancing, and EMIS/Staff data work. Provide second tier software support and training to Fiscal Services Support Liaisons. Maintain and enhance an understanding of current fiscal software operating system and file structure. Maintain and enhance fulfill user defined reports and data requests. Maintain a working knowledge of related third party fiscal software programs and applications. Perform other duties as assigned by the Executive Director. REQUIRED QUALIFICATIONS: Ability to read and understand software documentation, to develop instructional materials as needed, to conduct training programs in the use of software applications. Ability to work cooperatively and harmoniously with many individuals of varying backgrounds and to handle information professionally and confidentially. Ability to organize tasks into a logical and purposeful sequence. Provide problem-solving initiative; cultivate resources available from other OECN sites, the Ohio Department of Education and associated commercial vendors. Familiarity with various computer systems and ability to use associated computer equipment. Ability to communicate with other employees and train others in the use of computer equipment. DESIRED QUALIFICATIONS: Minimum two-year college degree or equivalent business experience. 3 or more years of experience with fiscal software and related third party software. Proficient knowledge of spreadsheet, word processing software and operating systems. Ability to use software tools to perform needed tasks effectively. Familiarity with professional development organizations, attendance at FAAST meetings and OEDSA conference. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language skills: Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from staff members and clients, regulatory agencies, or members of the business community. Ability to write reports. Ability to effectively present information to top management, public groups, and/or boards of directors. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Physical Demands: While performing the duties of this job, the employee is required to sit, stand, walk, and use hands to finger, handle or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms, talk, or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl, taste and smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The employee may occasionally be expected to move and/or lift 100 pounds or move but may obtain assistance or use equipment and carts to facilitate these tasks. Specific vision abilities by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Work Environment: While performing the duties of this job, the employee frequently works near moving, mechanical parts and is frequently exposed to fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually moderate to occasionally loud. The employee shall remain free of any alcohol or nonprescribed controlled substance abuse in the workplace throughout his/her employment in the Council.

GENERAL PURPOSE OF THE JOB: The Senior Technical Application Specialist ensures proper application of core product line responsibilities in accordance with company and industry guidelines by providing on-site and problem resolution assistance along with coaching/mentoring on testing results and techniques with the ability to be heavily involved in industry organizations that help shape industry standards. ESSENTIAL DUTIES AND RESPONSIBILITIES: Conduct general and complex on site product applications, substrate analysis using specialty equipment with the ability to interpret testing data and make recommendations based off the collected data. Recommend and approve Product Line application policies within technical literature, Coordinate 3rd party testing certification/approvals Collect Data for project or product specific testing, interpret results and make recommendation based off of finding. High level of understanding of testing methods/techniques for Laboratory/Field Testing. Perform and collect data from field and in-house/analytical lab specific testing to help interpret results and present a general understanding of testing methods and techniques to confirm varying compatibility. Develop and review of sales product literature, application instruction, and the maintenance and updating of field training manuals. Attend and coordinate job site visits with customers and field sales reps to conduct and interpret product application testing to make product and installation recommendations for troubleshooting on-site variation. Write, review and make recommendations for letters of installation, job parameters, and competitive product comparisons along with detailed drawings to help make the sale. Effectively collaborate with internal and designated external customers. Assure product performance through demonstrating, reviewing and making recommendations for proper use and field application. Provide independent product support on all lines. Mastered assigned core product line technology to include writing policy; Assists in supporting product lines outside of core. Actively able to train/mentor new employees. EDUCATION High School Diploma or GED required. Bachelor's degree in Science, Engineering, Construction or similar field preferred. EXPERIENCE 4-7 years Technical Service, Construction, Customer Service or similar experience. Must have prior knowledge and experience in the Roofing industry. OTHER SKILLS AND ABILITIES: Experience with Auto CAD, Work, Excel, etc. Ability to manage multiple priorities. Effective team player. Self-motivated. Excellent written and verbal communication skills. Ability to travel up to 50% in the North America region. Mechanical aptitude. Mentoring/Training. OTHER QUALIFICATIONS: Industry Involvement Preferred - ASTM SME. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

GENERAL PURPOSE OF THE JOB: The Senior Technical Application Specialist ensures proper application of core product line responsibilities in accordance with company and industry guidelines by providing on-site and problem resolution assistance along with coaching/mentoring on testing results and techniques with the ability to be heavily involved in industry organizations that help shape industry standards. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Conduct general and complex on site product applications, substrate analysis using specialty equipment with the ability to interpret testing data and make recommendations based off the collected data. * Recommend and approve Product Line application policies within technical literature, Coordinate 3rd party testing certification/approvals * Collect Data for project or product specific testing, interpret results and make recommendation based off of finding. High level of understanding of testing methods/techniques for Laboratory/Field Testing. * Perform and collect data from field and in-house/analytical lab specific testing to help interpret results and present a general understanding of testing methods and techniques to confirm varying compatibility. * Develop and review of sales product literature, application instruction, and the maintenance and updating of field training manuals. * Attend and coordinate job site visits with customers and field sales reps to conduct and interpret product application testing to make product and installation recommendations for troubleshooting on-site variation. * Write, review and make recommendations for letters of installation, job parameters, and competitive product comparisons along with detailed drawings to help make the sale. * Effectively collaborate with internal and designated external customers. * Assure product performance through demonstrating, reviewing and making recommendations for proper use and field application. * Provide independent product support on all lines. Mastered assigned core product line technology to include writing policy; Assists in supporting product lines outside of core. * Actively able to train/mentor new employees. EDUCATION * High School Diploma or GED required. * Bachelor's degree in Science, Engineering, Construction or similar field preferred. EXPERIENCE * 4-7 years Technical Service, Construction, Customer Service or similar experience. * Must have prior knowledge and experience in the Roofing industry. OTHER SKILLS AND ABILITIES: * Experience with Auto CAD, Work, Excel, etc. * Ability to manage multiple priorities. * Effective team player. * Self-motivated. * Excellent written and verbal communication skills. * Ability to travel up to 50% in the North America region. * Mechanical aptitude. * Mentoring/Training. OTHER QUALIFICATIONS: * Industry Involvement Preferred - ASTM SME. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Technical Support Analyst (Infrastructure Upgrade Project) Duration: 18 months Pay rate: $21/hr Interviews: Week of January 5th, start likely January 12th Training period: Day shift during training period (while you wait for security clearance from the end client) Two shifts to choose from ( whatever best fits your schedule, but cannot change once you're locked into a shift ): Group 1 - 7PM-4AM EST Monday-Friday (hour for lunch or leave an hour early, only 8-hour shifts, but generally available during these hours) Group 2 - 8AM-5PM EST Saturday-Wednesday (hour for lunch or leave an hour early, only 8-hour shifts, but generally available during these hours) *Will need to pass a background check, possibly drug screen* Overview: Our client is undertaking a major infrastructure upgrade project and is seeking a Technical Support Analyst to join their team. Key Responsibilities: Perform pre- and post-validation of IT equipment for a nationwide switch upgrade project (communicate with technicians who are in the field while you are in the office). Provide technical support and troubleshooting for hardware and network components. Document processes, findings, and resolutions with high attention to detail. Communicate effectively with internal teams and stakeholders to ensure smooth project execution.

As an Advantage Care Cancer Specialist, you'll be the initial point of contact for members diagnosed with cancer. Your role involves providing emotional support, actively listening, and offering prayers as they process this difficult news. You'll walk alongside members and their families throughout their cancer journey. Additionally, you'll collaborate with various CHM departments and work closely with our nurse navigator to connect members with high-quality treatment providers at cost-effective rates. What We Offer Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training Role and Responsibilities Obtain necessary treatment details. Assess membership level, CHM Plus, offer pertinent programs based on the membership details and the type of cancer diagnosis. Acquire necessary documentation for a sharing determination. Effectively communicate with the members, supervisors, team members, the nurse navigator, and various departments. Multitask and maintain strong attention to detail. Interact with members to understand their needs, provide information, and help throughout the sharing determination process. Respond to member inquiries, issues, and concerns in a timely and professional manner through various communication channels, including communication with the nurse navigator, phone and/or email. Maintain accurate and organized records of members interactions, inquiries, orders, and other relevant information in CHM's database Collaborate with various internal teams to ensure effective communication, smooth transitions, and a seamless member experience. Seek opportunities for process improvement, suggest enhancements to processes, and provide feedback to member experience and overall effectiveness. Set up negotiating agreements with providers. Bill processing of cancer related Single Case Agreements and Memorandum of Understandings. Guide members to financial assistance program options specific to diagnosis. Assist members to help optimize their lifetime maximum amount when limitations exist. Qualifications High school diploma or successful completion of a high school equivalency Must possess excellent verbal and written communication skills to effectively interact with CHM members and team members across various channels. Proficient PC operating routine office equipment (e.g., faxes, copy machines, printers, multi-line telephones, etc.) Experience with medical bills preferred. Strong analytical and problem-solving skills. Demonstrated history of effective phone communication skills. Obtain knowledge of CHM guidelines. Ability to handle stressful and sensitive situations. Knowledge of cancer related benefit programs is helpful but not required. Note: The qualifications and responsibilities outlined above are subject to change as the needs of the organization evolve. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

IT Support-Help Desk Analyst responsible for company-wide end-user support of Hardware, Software, Mobile devices, and PC refresh. Duties include investigating, researching, troubleshooting, and escalating issues in a timely and appropriate manner. Minimum six months to three years of HelpDesk/IT Support or Internship in the IT Support arena Windows, PC refresh exp, Active Directory, and hands-on exp supporting mobile devices. Troubleshooting hardware devices(keyboards/mouse) Must be on-site 5 days a week, with the potential of a hybrid schedule after 3 months of training. Additional Information All your information will be kept confidential according to EEO guidelines.

SUMMARY OF JOB: The Technical Support Analyst is responsible for providing 1st level support and coordination of incident resolution on behalf of the IT department. The Analyst will also conduct field visits to business locations for onsite troubleshooting and installation or replacement of equipment. The Analyst will report to the Help Desk Manager. DUTIES & RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Troubleshoot and resolve IT issues via phone, email and in-person channels for desktop pcs, laptops, mobile devices, software applications, network and peripheral equipment. Ensure all incidents are resolved against service level agreements including logging and tracking of support requests Partner with internal IT teams and vendors to resolve incidents Proactively learn and train peers on new products, services and technical solutions within organization Build and maintain knowledge base for support and incident management Configure new PCs using an SCCM imaging process and deploy to business locations. Participate in a weekly on-call rotation for after-hours support KNOWLEDGE, SKILLS & ABILITIES REQUIRED: 1-3 years of experience working in a Help Desk or Service Desk role Associates or Bachelor degree in Information Technology or a related field preferred Basic operating system (desktop/OS), networking and applications experience including familiarity with Microsoft platforms (Windows 11, Server 2008 or higher, Active Directory, etc.), mobile devices (Apple and Android) Experience with PC imaging and hardware repair. Experience using incident and problem management ticketing solutions Experience with troubleshooting and escalation of incidents including documentation, diagnosing and following first-level-resolution steps Strong customer service ethic Excellent verbal and written communication skills Excellent analytical and problem solving skills Ability to prioritize and quickly resolve issues HowardHanna.com Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.

Foxconn EV System LLC Job Description - IT - SAP Application Specialist FSLA Status: Exempt Reports To: IT Application Manager Primary Function: This system includes application software and IT hardware. The SAP Application Specialist will work closely with the other IT resources, including other technicians as well as engineers. The person will be responsible for day-to-day SAP/MES/RPA/Data operations, issue fixes, troubleshooting both software and hardware, as well as supporting reporting services and other applications needed to operate the facility in Lordstown, Ohio. Duties and Responsibilities: Collaborate with business managers and end-users for the effective use of IT. Promote ERP(SAP) system and integrated system such as MES implementations. Gather and analyze business requirements to identify areas for improvement. Develop functional specifications for SAP implementations. Design, develop and configure SAP solutions, including custom reports, interfaces, and conversions to meet business needs. Implement SAP solutions, ensuring adherence to project timelines and quality standards. Perform testing and quality assurance activities. Provide ongoing maintenance and support for SAP systems. Troubleshoot and resolve technical issues. Identify opportunities for process improvement and recommend solutions. Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts as needed. Responsible for the review of business/functional requirement documents and developing technical design documents. Guarantee adherence to deadlines and budget requirements. Analyzes, acquires, installs, modifies, and supports operating systems, applications, databases, utilities, and tools related to vehicle manufacturing. Utilize the site management of change process to document changes and risk mitigation plans while leading and assisting in incremental improvements to site systems. Document technology and troubleshooting via procedures and job aides. Work cross functionally to identify and implement improvements to the applications. Implement best practices for scalability, supportability, ease of maintenance, and system performance. Participate in on-call rotation to respond to daily production issues related to SAP/MES. Troubleshoot issues using log files, and events. Promote the usage and expansion of IT services, collaborate with corporate and local IT organizations. Responsible for the coordinated management of multiple related projects, ongoing operations which are directed toward a common objective. Works with constituent Project to monitor cost, schedule, risks and technical performance of component projects and operations, while working to ensure the ultimate success of the program. Responsible for stakeholder management, particularly stakeholders internal or external to the organization. Manage the continuous optimizations of IT Systems services. Continuously promote the high availability of service for critical customer applications. Skilled in the delivery of IT application and infrastructure services. Effectively manage IT services through the use of performance metrics and proven IT methodologies. Evaluate service delivery performance and take corrective actions with appropriate IT staff. Required Education Associate or bachelor's degree in computer science or information technology, or equivalent experience. Required Experience Minimum 5+ years of related experience in the IT field. Prior SAP/MES experience required (Automotive manufacturing experience is a plus). Strong understanding of SAP ERP modules (e.g., FI, CO, MM, SD, PP). Proficiency in ABAP programming or other relevant development languages. Experience with SAP implementation methodologies (e.g., ASAP, Agile). Ability to work independently and as part of a team. SAP S/4HANA experience. Cloud computing knowledge (e.g., AWS, Azure, GCP). Experience with SAP Fiori or other user experience technologies. Knowledge of EDI setup Experience installing, configuring, documenting, testing, training, and implementing new applications and systems. Experience and proficient level of knowledge with Windows Operating System and Server Operations. Knowledge of manufacturing PLCs and HMI systems is a plus. Required Competencies Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Drives Results - Consistently achieving results, even under tough circumstances. Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations. Required Skills/Licenses/Certifications Strong computer, hardware, software, and analytical skills. Proven ability to assess business needs and translate them into relevant solutions. Must have strong interpersonal, presentation and communication (written and verbal) skills, including the ability to work in a self-directed environment. Must have exceptional time management and organizational skills with the ability to multi-task. Have a desire to learn and develop technical skills to keep current with changing operations. Demonstrate process skills - ability to adapt to an ever-changing manufacturing environment and understanding of process operations. Knowledge of manufacturing PLCs and HMI systems is a plus. Experience in managing complex project teams including outsource IT developer organizations. Experience in business process re-engineering of systems application SAP ERP Modules; Sales/Distribution, Materials Management, Production Planning, Finance Interface knowledge with SAP and Non-SAP systems. Relevant certifications like SAP Certified Technology Associate and SAP Certified Development Associate is preferred. Exposure and hands-on in PP configuration, customization and deployment. Aware of the latest SAP technologies, tools, and best practices. Customer focused and business sensitive attitude for applying effective manufacturing SCM IT solutions Promote high quality IT solutions ERP, MES (Manufacturing Execution System) Promote creative and innovative IT services Identify, research, solve and prevent service quality problems Good verbal and written communication skills with all levels of business and IT management Ability to influence and persuade management for providing business appropriate IT solutions

BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Technical Application Specialist GENERAL PURPOSE OF THE JOB: The Technical Application Specialist ensures proper application of Tremco products in accordance with company and industry guidelines by providing both on-site and office-based problem resolution assistance. This individual is a technical liaison between the business and Tremco's field-based internal and external stakeholders. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide or obtain accurate and timely product application, qualification, and/or troubleshooting services to internal colleagues and external business partners Assist with general on-site product application, training, and general substrate review. Assist with the generation and maintenance of technical documentation and collateral with various internal departments. Examples include application instructions, technical data sheets, technical marketing collateral, product training programs, 3rd party testing/validation reports, and other product assets. Assist in the collection of laboratory data for project and/or product-specific testing. Assist with and/or perform in-field and in-house analytical lab testing to confirm the chemical compatibility and physical adhesion properties of Tremco products on specified jobs, for evaluating new areas of application, new product development, and competitive product analysis. Conduct jobsite observations/evaluations with customers and field sales reps to make accurate and timely product and installation recommendations. Compose official letters and/or corporate communiques, including installation instructions, job qualification parameters, and competitive product comparisons along with assisting in the development of detail drawings to help secure sales opportunities. Provide or obtain accurate and timely answers to inquiries on product usage, comparative competitive products, web-site navigation, product specifications, repair techniques, assessment and/or remedial course of action recommendations for jobsite problems, environmental regulations, construction sequencing, and technical product property questions. Ensure product performance through proper recommendation of jobsite qualification and application techniques. Possess and leverage a basic knowledge of Tremco's product portfolio. Learn assigned core product line technology while assisting higher level Application Specialists with occasional direction. Provide clear written and verbal technical support and product recommendations to internal and external stakeholders including sales representatives, technical representatives, owners, architects, engineers, contractors, installers, etc. EDUCATION High School Diploma or GED required. Bachelor's degree in Science, Civil Engineering, Construction Management or similar field preferred EXPERIENCE 1+ years of Technical Service, Technical Sales, or Construction Industry experience required. CERTIFICATES, LICENSES, REGISTRATIONS: OHSA 10 Preferred but not required OTHER SKILLS AND ABILITIES: Experience with Auto CAD, Word, Excel, etc. Ability to manage multiple, shifting priorities. Effective team player. Self-motivated and driven. Excellent written and verbal communication skills. Ability to travel up to 50% domestically and internationally. Hands-on and conceptual mechanical aptitude. The salary range for applicants in this position generally ranges between $52,960 - $66,200. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Technical Application Specialist GENERAL PURPOSE OF THE JOB: The Technical Application Specialist ensures proper application of Tremco products in accordance with company and industry guidelines by providing both on-site and office-based problem resolution assistance. This individual is a technical liaison between the business and Tremco's field-based internal and external stakeholders. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Provide or obtain accurate and timely product application, qualification, and/or troubleshooting services to internal colleagues and external business partners * Assist with general on-site product application, training, and general substrate review. * Assist with the generation and maintenance of technical documentation and collateral with various internal departments. Examples include application instructions, technical data sheets, technical marketing collateral, product training programs, 3rd party testing/validation reports, and other product assets. * Assist in the collection of laboratory data for project and/or product-specific testing. * Assist with and/or perform in-field and in-house analytical lab testing to confirm the chemical compatibility and physical adhesion properties of Tremco products on specified jobs, for evaluating new areas of application, new product development, and competitive product analysis. * Conduct jobsite observations/evaluations with customers and field sales reps to make accurate and timely product and installation recommendations. * Compose official letters and/or corporate communiques, including installation instructions, job qualification parameters, and competitive product comparisons along with assisting in the development of detail drawings to help secure sales opportunities. * Provide or obtain accurate and timely answers to inquiries on product usage, comparative competitive products, web-site navigation, product specifications, repair techniques, assessment and/or remedial course of action recommendations for jobsite problems, environmental regulations, construction sequencing, and technical product property questions. * Ensure product performance through proper recommendation of jobsite qualification and application techniques. * Possess and leverage a basic knowledge of Tremco's product portfolio. Learn assigned core product line technology while assisting higher level Application Specialists with occasional direction. * Provide clear written and verbal technical support and product recommendations to internal and external stakeholders including sales representatives, technical representatives, owners, architects, engineers, contractors, installers, etc. EDUCATION High School Diploma or GED required. Bachelor's degree in Science, Civil Engineering, Construction Management or similar field preferred EXPERIENCE 1+ years of Technical Service, Technical Sales, or Construction Industry experience required. CERTIFICATES, LICENSES, REGISTRATIONS: OHSA 10 Preferred but not required OTHER SKILLS AND ABILITIES: Experience with Auto CAD, Word, Excel, etc. * Ability to manage multiple, shifting priorities. * Effective team player. * Self-motivated and driven. * Excellent written and verbal communication skills. * Ability to travel up to 50% domestically and internationally. * Hands-on and conceptual mechanical aptitude. The salary range for applicants in this position generally ranges between $52,960 - $66,200. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.