Support specialist jobs in Carmel, IN - 1,242 jobs

The Medasource Customer Support Specialist plays a critical role in ensuring seamless contractor operations and client satisfaction across multiple accounts. This individual serves as a key liaison between internal teams, clients, and consultants, with a strong focus on operational excellence, compliance, and communication. KEY RESPONSIBILITIES VMS System Management (If Applicable) Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS) Ensure compliance with client-specific requirements and deadlines Track activity and status updates within VMS platforms Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS. Update contractor records for extensions, terminations, and any other operational changes. Assist in extension processes, rate increases, offboarding, and related administrative tasks Client-Specific Onboarding Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client's expectations Monitor completion and ensure compliance prior to consultant engagements Responsible for distribution of all clients related access and equipment documentation. Serve as the point of contact between internal teams, clients, and contractors during onboarding Timekeeping & Payroll Coordination Act as the main point of contact for all timekeeping access issues Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines BENEFITS & PERKS 401k match program Full health benefits (medical, dental, vision, and HSA) Paid holidays Paid vacation, sick, and personal days Eight Eleven's BeGiving Program: 1 PTO day per quarter for service work/volunteering Top-notch training programs at every step in your career Access to a personal financial concierge Genuine, passionate, family-oriented culture

Can be located in the Indianapolis or Fort Wayne Area RPAS Objective: The objective of this RPAS position is to grow current relationships and develop new target road industry accounts. This role will also show the customer the commitment and expertise Brandeis brings to their business. The focus of this position shall be on all paving and milling contractors in Brandeis's Indiana territory and developing a thorough understanding of their applications and how the products supplied by our vendors for these applications can be best utilized. Overview: The RPAS will be expected to achieve a level of expertise enabling him to perform startup, demonstration, and diagnose operational application issues. The RPAS is expected to become a liaison with the customer and Brandeis personnel in an effort to be proactive in expediting solutions for customers. The RPAS will work closely with the sales reps to coordinate demos, startups and product application training with customers in their territories. The focus of the RPAS will be to build relationships with job foremen, crew superintendents, and other operations personnel of the targeted accounts in order to be a resource for these individuals and provide assistance needed to help promote and support our products. The RPAS is expected to be the primary point of contact with our road development products vendors to obtain relevant information from these suppliers to facilitate the functions described herein. He should be perceived by these suppliers to be our “Application expert” on all issues related to road development products. RPAS Duties & Responsibilities: 1. Perform Machine Deliveries/ Walk-arounds and Operator Training. Perform new machine deliveries. Perform machine walk-around and familiarization with owner / operator. Perform machine start up, systems integrity / operations training for product demonstrations and Customer purchased machines. Perform warranty due diligence, explanation and documentation. Perform manufacture post-delivery machine inspections. 2. Develop & Maintain excellent customer relationships, i.e.: External, Internal. Develop and maintain relationships with the proper customer personnel. Coordinate communications between Brandeis, Customer Technicians, Superintendents and Manufacturers on potential problems or issues, and provide guidance on and, if applicable, estimates/quotes for appropriate corrective measures. Take ownership of road development Customer issues and follow-up through closure of issues. Insure that targeted road development Customers within Brandeis territories are familiar with available Brandeis product and service offerings. 3. Perform Machine inspections at regular intervals. Visit road development customer jobsites to observe, inspect machines and report to sales and service how machines are performing. Be familiar with road development Customer machines & applications. Train customers continuously on proper operation and general maintenance. 4. Assist in creating and maintaining CRMseries customer and machine computer data based information Machine files are to reflect make, model, serial number, service meter reading, etc. Customer files are to reflect address, contact names, phones, etc. Call files are to reflect date, contact name, subject discussed, opportunities, etc. 5. Market Brandeis Product Programs, Sales, Service & Parts. The RPAS will be a resource to the sales functions for the road development products to assist Brandeis Sales Department by making recommendations as to the products and specifications that would best fit the customer's work environment, personnel, and applications. Work in conjunction with machine sales to offer special product support or warranty programs. Work with Sales Reps and PSR's to develop Road products programs and solutions that show customers value. Position Requirements: Relative 2 yr. College Degree or Technical/Diesel College Graduate or relative Military Training Program minimum. 4 yr. College Degree preferred. Mid- Level Computer experience (MS Office, Outlook, etc.) 2+ Yrs. College & 5+ yrs. utility/construction/mining, road development equipment industry experience or 10+ yrs. utility/construction/mining, road development equipment industry experience. Prior industry repair/maintenance shop management experience preferred. Positive personality, team player, problem solver, self-starter, outstanding integrity, superior communicator. Able to travel overnight on a regular basis for product training, or company related business. Be available to work at night on occasion for new machine delivery start up or Customer application / machine diagnosis. Must pass background check, employment physical and drug screen.

Intake Specialist (LPN) We are seeking an experienced Licensed Practical Nurse (LPN) to join our team as an Intake Specialist. This role is critical to ensure timely, accurate admissions and strong communication between referral sources, patients, and clinical staff. Position Summary The Intake Specialist (LPN) manages the intake and referral process from initial referral through Start of Care. This position requires strong clinical knowledge, attention to detail, and the ability to coordinate efficiently in a fast-paced home health environment. While local in-office candidates are preferred, remote candidates will be considered based on experience and qualifications. Key Responsibilities Receive, review, and clinically screen referrals from hospitals, physicians, facilities, and community partners Verify patient eligibility, insurance coverage, and required documentation Coordinate and schedule Start of Care (SOC) visits with clinical staff Communicate professionally with referral sources, patients, families, and internal team members Accurately enter and maintain patient information in the EMR Track referral status and follow up to ensure timely admissions Ensure compliance with Medicare, Medicaid, and agency intake requirements Collaborate with clinical, billing, and administrative teams to support continuity of care Required Qualifications Active LPN license (required) Home health experience strongly preferred Intake, admissions, or care coordination experience preferred Knowledge of Medicare, Medicaid, and insurance authorization processes Strong organizational and time-management skills Excellent verbal and written communication skills Ability to manage multiple referrals simultaneously Proficiency with EMR systems and Microsoft Office Work Location In-office position preferred (Indianapolis area) Remote options may be considered for highly qualified candidates with relevant home health intake experience What We Offer Competitive pay based on experience Supportive, team-oriented work environment Opportunity to grow within a respected home health organization Meaningful work impacting patient care and outcomes How to Apply Interested candidates should submit their resume for consideration. Caregivers, Inc. is an Equal Opportunity Employer.

Preferred: Bi-lingual Spanish speaking The Delivery Support Associate plays a key part in the daily and weekly administrative functions for the One NSC process. Each Delivery Support Associate will work with their assigned operational leaders, recruiters, sales representatives, and field associates. In this role the Delivery Support Associate will ensure the smooth operation of the branch and daily recruiting and business operations. They are the liaison between the field (sales & recruiting) and the back office (finance & risk). Key Accountabilities Answer and direct inbound calls to the appropriate departments or personnel, ensuring timely and accurate handling of all inquiries. Timely, accurately, and compliantly send, review, approve and process new hire onboarding paperwork, including offer letters, Direct Deposit information, and completing the I-9 and e-verify. The Delivery Support Associate must demonstrate a high degree of service orientation, focused on actively working to onboard new employees in a manner that positively represents the company and makes the new employee feel important and welcome. Process necessary background checks and drug tests required for jobs. Collect save, and process weekly timecard entry and approval process, including expenses, per diem, and sick time as needed for payout every Friday. Work in close communication with operational leaders, Recruiters, HR, Payroll, and Billing departments in addition to field associates. Provide timecard and billing adjustment as needed to ensure proper payout and invoicing. First point of contact for trouble shooting any onboarding and payroll issues. Work with each recruiting team on ensuring job boards are up to date. Assist recruiters with tracking candidates in VMS exchanges as well as tracking employee certifications to ensure they are active. Assist with ordering, scheduling, and administering required employee remote and onsite training during the onboarding process. Contribute to front of the office duties as needed per office. Other duties as assigned. Minimum Experience Requirements High School Diploma: Possess a high school diploma or equivalent qualification; additional education may satisfy work experience qualifications. Prefer experience with human resources processes, employee onboarding, and/or payroll process experience. Previous experience with delivering exceptional customer service. Ability to work independently Exceptional verbal and written communication skills, enabling effective communication with clients, candidates, and internal team members. Ability to clearly articulate job, employment, and payroll information. Judgment and decision-making ability. Strong customer service/client relations skills. Organizational and multi-tasking skills. Communication skills (oral and written). Ability to handle stress successfully. Proficiency in using Bullhorn (Preferred), Microsoft applications, and other computer-based applications. Analytical Skills: Ability to evaluate complex situations, proactively identify issues that may adversely impact the company's delivery and payroll processes and implement timely and effective solutions to problems. Able to initiate and embrace change. Time management skills (ability to multi-task). Interpersonal skills.

Milliman's Indianapolis Health practice is seeking an IT Support Specialist to join our growing IT Support Team. This role ensures that all of our technology is in seamless working order for current and incoming staff, approximately 250+ people and growing. Our end-user systems include: hardware, network storage, software, networking and telecommunications. In addition to your technical knowledge, this individual should have customer-oriented communication skills to effectively manage a wide variety of tickets and resolve critical issues with the utmost urgency. There is no typical day for this role, however, common tasks include: setting up workstation equipment, running diagnostics in a remote session, and answering an ambiguous helpdesk ticket. Each day you will use your expertise to provide solutions in response to a wide variety of requests. This is a great opportunity for someone who wants to use their tech support experience, customer service skills, and is ready to develop additional skills in a consulting and professional services environment. Responsibilities In this role, you will: Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users Resolving technical issues in a timely manner and research incidents with the utmost attention to detail Prioritize tickets based on urgency and/or priority with the information given Solve a wide variety of technical problems at any given time Follow internal approval procedures Complete auditing tasks Physically install and configure new hardware, software, and systems Complete hardware refresh workflows Provide A/V support for in-office meetings and interviews Provide instructions to end users, verbally and in writing Create, update, review and maintain documentation Teach technical concepts and processes when needed Provide orientation and guidance to users on how to operate new software and computer equipment Qualifications Experience with Microsoft Active Directory and GPO's Familiarity with TCP/IP networking Equally comfortable taking initiative and self-direction to handle challenging tasks independently, and valuing collaboration as part of a team Professional demeanor in oral and written communication Positive, solution-oriented mindset with a proactive approach to problem-solving Able to prioritize multiple concurrent requests Exceptional attention to detail Completes thorough research and exhausts all possible resources when investigating an issue Willingness to learn and expand personal knowledge base as technology needs evolve Receptive to constructive feedback Required: Associate's degree in Information Technology or related field 4+ years of experience supporting and troubleshooting Windows 10/11 and Microsoft software solution technologies, in addition to, hardware (i.e. desktop, laptop, printer, conferencing equipment, mobile devices) 5+ years of customer service experience, preferably in a related industry or office environment 3+ years experience supporting server environments Ability to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces; must be able to lift 40 pounds, climb stairs, balance, stoop, kneel, crouch, or crawl with or without the use of reasonable accommodations Preferred: Bachelor's degree in Information Technology or related field Experience supporting Windows, Mac, and/or Linux operating systems in enterprise environments Certifications in A+, Network+, MCP, or equivalent professional certification; CompTIA certifications strongly preferred Experience with a help desk ticketing system Experience with virtualization technologies (VMware), storage area networks (SAN), and server administration across physical and virtual platforms Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future. The Team The Information Technology team is dedicated to providing comprehensive support to over 250+ professionals based in our Indianapolis office. This technologist team collaborates closely with the Indianapolis office and others across multiple practices globally at Milliman. This collaboration ensures the delivery of innovative IT solutions tailored to meet our diverse needs. Location This position is based out of the Milliman office in Indianapolis, IN. Candidates hired into this role must be willing to work onsite full-time. Compensation The overall salary range for this role is $65,200 - $104,200. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. In addition, we offer a performance-based bonus-plan, profit sharing, and generous benefits. This is a full-time, non-exempt position. Employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek. Benefits We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include: Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges 401(k) Plan - Includes a company matching program and profit-sharing contributions Discretionary Bonus Program - Recognizing employee contributions Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis. Holidays - A minimum of 10 observed holidays per year Family Building Benefits including Adoption and fertility assistance Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria Life Insurance & AD&D - 100% of premiums covered by Milliman Short-Term and Long-Term Disability - Fully paid by Milliman Who We Are Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation. Milliman invests in skills training and career development, and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG's) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site ***************************************** to learn more about Milliman's commitments to our people, diversity and inclusion, social impact and sustainability. Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance. Equal Opportunity All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. #LI-KM1 #LI-ONSITE

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Purpose As a Support Specialist, you will provide professional healthcare software support, resulting in high client satisfaction. This includes assessing, documenting, and resolving fundamental client technical issues within an inbound contact center. This role informs internal and external stakeholders of the process, status, and resolution of the technical problems with frequent written and verbal communication. Essential Functions * Receives and responds to incoming client requests via telephone and web portal. * Identifies, assesses criticality, and prioritizes resolution of all new and existing issues. * Researches, manages, and documents issues and document resolutions while effectively communicating status and partnering with the client. * Works independently to resolve basic issues while collaborating with senior resources to develop more complex skill sets * Manages and documents resolution process and effectively communicates updates to the client. * Manages personal backlog utilizing established case management best practices. * Maintains high Client Satisfaction Scores. * Stays current with product and industry updates and changes. * Triage and escalate complex or risk issues to appropriate senior staff * Continually learns and expands knowledge of Clinisys applications, environments, and systems. * References knowledgebase articles. * On-call/holiday rotation(s) required. * All other duties and responsibilities as assigned. Skills * Excellent analytical and problem-solving skills * Excellent interpersonal and professional communication skills * Strong time management and organizational skills * Ability to understand and articulate technical concepts and derive solutions * Ability to deal with complex and challenging client issues * Demonstrated ability to resolve complex customer issues Required Experience & Education * Associate's degree in technology, lab sciences or healthcare related field; or two years equivalent experience * 2-4 years' experience with a technical aptitude in one of these areas: * Healthcare technology * Healthcare * Laboratory sciences * Technology * Client support Preferred Experience & Education * College coursework or certification in a related field * Prior experience providing support to customers in highly technical environments * Technical certifications and/or training: Examples: * SQL * Reading, interpreting, and troubleshooting HL7 messages * Networking * Database Administration * Java * Microsoft Technologies * Productivity tools such as word processing and spreadsheet applications * Experience supporting enterprise operating systems * Proficient typing skills Supervisory Responsibilities * None Physical Requirements * Work is performed in a typical office setting with minimal exposure to health or safety hazards-prolonged periods of sitting at a desk and working on a computer. * Minimal travel less than 10%, may be required to client sites that can pose risks associated with healthcare organizations. * Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours * May be required to follow customer location health and safety requirements. Benefits The starting pay range for a candidate selected for this position is generally between $24-28/hr. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience so that the actual starting pay may be above or below this range. Clinisys Commitment to Equal Opportunity Clinisys is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. General Guidance This job description is meant to accurately depict tasks and accountabilities that are most often associated with this role. While we strive to provide an accurate depiction, nothing in this description restricts the company from changing, reassigning, expanding or reducing the scope of accountabilities and is subject to change at any time. ",

Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values - respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve. Group: Information Technology Position: IT Support Specialist (CAD Systems) Location: Indianapolis, IN As an IT Support Specialist at American Structurepoint, you will be part of a team that supports the company's technology needs. Our team thrives on creating the best experience for our team members and constantly implementing bleeding edge solutions to give our company a competitive advantage. Job Summary We are seeking a technically skilled and detail-oriented IT Support Specialist with a focus on Autodesk and Bentley CAD system deployment, administration, and support for our civil engineering teams. In this role, you will be responsible for deploying, maintaining, and troubleshooting complex CAD environments used for infrastructure design projects. You will serve as the technical liaison between internal teams and software vendors (Autodesk and Bentley) to resolve issues, implement updates, and optimize performance across our engineering technology stack. Note: This position is a technical IT support role - no CAD design or drafting responsibilities are required. Responsibilities Software Deployment & Configuration • Collaborate with the internal software deployment team for Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer, etc.) using tools such as Autodesk Access, Bentley CONNECTION Client, SCCM, or Intune. • Configure and maintain CAD standards, templates, seed files, workspaces, and configuration files to ensure consistency across project teams. • Evaluate and test updates, patches, and service packs before implementation in production environments. • Manage version control and compatibility between Autodesk and Bentley software platforms. Vendor Collaboration & Issue Resolution • Act as the primary technical contact with Autodesk and Bentley support teams. • Log, track, and escalate issues to vendors as needed; follow through to resolution and document fixes. • Participate in beta programs, vendor training, and technical briefings to stay informed on product updates and best practices. • Provide feedback to vendors on product performance and opportunities for workflow improvements. Technical Support • Provide Tier 2/3 support for CAD-related issues within the civil engineering environment. • Troubleshoot problems related to application performance, licensing, data access, and file interoperability. • Collaborate with IT infrastructure, network, and project delivery teams to ensure optimal CAD performance across workstations, servers and virtual environments. • Maintain detailed documentation of troubleshooting procedures, configurations, and deployment methods. License & Asset Management • Administer and optimize Autodesk and Bentley licensing systems (Autodesk Account, Bentley Licensing Portal). • Track license usage, manage allocations, and ensure compliance with vendor agreements. • Coordinate renewals, upgrades, and new license acquisitions with procurement and IT management. Infrastructure & Standards Support • Support the setup and maintenance of CAD-related data environments such as ProjectWise, Autodesk Docs, or BIM 360. • Collaborate with the CAD management team to uphold company standards and workflows. • Identify opportunities to automate tasks, streamline deployments, and improve user experience. Qualifications Required: • 1 to 3 years of experience in IT support, CAD administration, or systems deployment in a civil engineering, architecture, or construction environment. • Strong experience deploying and supporting Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer). • Proven ability to work with software vendors to diagnose and resolve application or licensing issues. • Knowledge of CAD operating in virtual environments. • Knowledge of Windows operating systems, networking fundamentals, and system performance optimization. • Excellent problem-solving, communication, and documentation skills. Preferred: • Experience with ProjectWise, Autodesk Docs, BIM 360, or similar project collaboration platforms. • Familiarity with PowerShell, Python, or batch scripting for deployment automation. • Understanding of civil engineering data workflows and file management practices. • Certifications such as Autodesk Certified Professional, Bentley Accredited Administrator, or CompTIA A+/Network+. Why Join Us: • Support innovative civil infrastructure projects with cutting-edge CAD technologies. • Collaborate with talented engineers, designers, and IT professionals in a forward-thinking environment. • Gain exposure to both Autodesk and Bentley ecosystems with opportunities for ongoing professional training. • Competitive salary, benefits, and opportunities for career advancement within a growing engineering organization.

Can be located in the Indianapolis or Fort Wayne Area Road Product Application Specialist for Indiana RPAS Objective: The objective of this RPAS position is to grow current relationships and develop new target road industry accounts. This role will also show the customer the commitment and expertise Brandeis brings to their business. The focus of this position shall be on all paving and milling contractors in Brandeis's Indiana territory and developing a thorough understanding of their applications and how the products supplied by our vendors for these applications can be best utilized. Organizational Relationships: The RPAS will report directly to the Regional Sales Manager. The RPAS will also have regular input from and communication with the Regional Operations Manager. This communication is vital so we can build relationships on the Product support side as well as sales. Overview: The RPAS will be expected to achieve a level of expertise enabling him to perform startup, demonstration, and diagnose operational application issues. The RPAS is expected to become a liaison with the customer and Brandeis personnel in an effort to be proactive in expediting solutions for customers. The RPAS will work closely with the sales reps to coordinate demos, startups and product application training with customers in their territories. The focus of the RPAS will be to build relationships with job foremen, crew superintendents, and other operations personnel of the targeted accounts in order to be a resource for these individuals and provide assistance needed to help promote and support our products. The RPAS is expected to be the primary point of contact with our road development products vendors to obtain relevant information from these suppliers to facilitate the functions described herein. He should be perceived by these suppliers to be our “Application expert” on all issues related to road development products. RPAS Duties & Responsibilities: 1. Perform Machine Deliveries/ Walk-arounds and Operator Training. Perform new machine deliveries. Perform machine walk-around and familiarization with owner / operator. Perform machine start up, systems integrity / operations training for product demonstrations and Customer purchased machines. Perform warranty due diligence, explanation and documentation. Perform manufacture post-delivery machine inspections. 2. Develop & Maintain excellent customer relationships, i.e.: External, Internal. Develop and maintain relationships with the proper customer personnel. Coordinate communications between Brandeis, Customer Technicians, Superintendents and Manufacturers on potential problems or issues, and provide guidance on and, if applicable, estimates/quotes for appropriate corrective measures. Take ownership of road development Customer issues and follow-up through closure of issues. Insure that targeted road development Customers within Brandeis territories are familiar with available Brandeis product and service offerings. 3. Perform Machine inspections at regular intervals. Visit road development customer jobsites to observe, inspect machines and report to sales and service how machines are performing. Be familiar with road development Customer machines & applications. Train customers continuously on proper operation and general maintenance. 4. Assist in creating and maintaining CRMseries customer and machine computer data based information Machine files are to reflect make, model, serial number, service meter reading, etc. Customer files are to reflect address, contact names, phones, etc. Call files are to reflect date, contact name, subject discussed, opportunities, etc. 5. Market Brandeis Product Programs, Sales, Service & Parts. The RPAS will be a resource to the sales functions for the road development products to assist Brandeis Sales Department by making recommendations as to the products and specifications that would best fit the customer's work environment, personnel, and applications. Work in conjunction with machine sales to offer special product support or warranty programs. Work with Sales Reps and PSR's to develop Road products programs and solutions that show customers value. Qualifications Relative 2 yr. College Degree or Technical/Diesel College Graduate or relative Military Training Program minimum. 4 yr. College Degree preferred. Mid- Level Computer experience (MS Office, Outlook, etc.) 2+ Yrs. College & 5+ yrs. utility/construction/mining, road development equipment industry experience or 10+ yrs. utility/construction/mining, road development equipment industry experience. Prior industry repair/maintenance shop management experience preferred. Positive personality, team player, problem solver, self-starter, outstanding integrity, superior communicator. Able to travel overnight on a regular basis for product training, or company related business. Be available to work at night on occasion for new machine delivery start up or Customer application / machine diagnosis. Must pass background check, employment physical and drug screen.

Sharpen is hiring an IT Support Specialist to own and manage the IT systems that keep our employees productive and our company secure. You'll work closely with our leadership team to support and maintain hardware, software, cloud tools, and security workflows, ensuring our technology environment runs smoothly and efficiently. This role is ideal for someone who thrives in a hands-on environment, enjoys solving technical problems across a hybrid Mac/Windows setup, and wants to grow their IT skills while helping a fast-growing SaaS company scale. Role Overview As our IT Support Specialist, you will be responsible for the day-to-day management of employee hardware, software, accounts, and security systems. You will work closely with leadership to ensure our IT environment is secure, efficient, and user-friendly. This is a hands-on role, you'll be setting up laptops, managing cloud applications, troubleshooting issues, and supporting employees across both Mac and Windows environments. What You'll Do Provide end-user support to employees across Mac and Windows laptops, including troubleshooting hardware/software issues. Manage accounts, access, and permissions in Google Workspace, Okta, and other cloud systems. Administer and maintain company MDM, ensuring devices are secure and up-to-date. Assist with IT infrastructure management, including network hardware, cloud services (AWS), and collaboration tools (Slack, Atlassian, etc.). Coordinate with vendors, external IT providers, and internal stakeholders to resolve issues efficiently. Set up new employees with hardware, software, and access, providing ongoing support and training. Recommend and help implement IT improvements, new tools, and best practices. What We're Looking For 1-3 years of IT experience, including hands-on support in a hybrid Mac/Windows environment. Familiarity with cloud tools such as Google Workspace, Okta, Slack, Atlassian, and AWS. Knowledge of SAML or OAUTH flows. Basic knowledge of device management, network troubleshooting, and endpoint security. Strong problem-solving skills and the ability to learn quickly on the job. Excellent communication skills and a customer-service mindset. Able to work independently, but also collaborate with leadership on IT decisions. Nice to Have Exposure to SOC 2 compliance processes or other IT security frameworks. Experience with MDM tools (Jamf, Kandj, etc.). Basic scripting or automation experience (PowerShell, Bash, etc.). Why Join Sharpen? We're not your typical tech company-we're collaborative, curious, and constantly pushing to improve how contact centers operate. If you're ready to grow with a mission-driven team and make an impact on how companies connect with their customers, Sharpen is the place for you! Competitive salary + commission and performance bonuses Full benefits package (health, dental, vision, 401k) 401k match and employer HSA contribution Career growth opportunities within a dynamic and growing company

** The IT Helpdesk Technician contributes to meeting Langham's Life Science Services goals of exceptional customer service, quality, process improvement, and profitability by being responsible for Tier 1 helpdesk support for 250+ employees across multiple locations. Support includes problem determination, problem incident recording, problem resolution and problem escalation (as necessary) for Langham supported software and hardware. The IT Helpdesk Technician also includes provisioning & installing the supported software and hardware as well as providing training to end users for new hire orientation, self-service, utilization of new and existing IT resources. Key Outcomes Expected Provide excellent customer service to all Langham associates Properly route, escalate, and track helpdesk tickets Provide technical assistance and support for incoming queries and issues related to computer systems, hardware, and software Effectively communicate problem-solving steps to end users Effectively utilize all communication resources to provide assistance to end users: ticket system, chat, phone, email, and in-person. Follow up with customers, provide feedback, and see problems through to resolution Provide training to end users for New Hire Orientation, self-service, and utilization of new and existing IT resources. Proactively participate in continued improvement of IT processes and resources Update and manage IT Knowledge Base for continued improvement and self-service Coordinate with Tier 2 technicians and engineers to resolve applicable issues, develop processes, and deploy cyber security initiatives. Software Install, update, manage, and monitor support IT software. Including Microsoft Office 365, Windows OS, Helpdesk System, and Cyber Security Systems Coordinate with vendors for software related technical issues Perform scheduled and regular maintenance of supported IT software Hardware Provision, install, repair, track, and manage supported IT hardware Coordinate with vendors for hardware repairs Set up and support audio/visual equipment for meetings and presentations Maintain inventory of IT hardware Perform scheduled and regular maintenance of supported IT hardware Critical Skills and Knowledge Excellent customer services skills Collaborative approach and team player mentality within the IT Department and the entire organization Demonstrated effective analytical, problem solving, and decision-making skills (can gather and analyze data and information and draw conclusions). Able to think logically and analytically. Excellent oral, written, and presentation skills to effectively communicate with all levels within the company by phone, email, chat, in-person. Excellent documentation skills Demonstrated ability to achieve successful outcomes in handling difficult situations and end-users. Shows initiative and acts independently to resolve problems Demonstrated ability to manage multiple priorities and follow through on tasks to completion Must have a high level of self-motivation coupled with a strong work ethic Ability to perform in a face-paced, deadline-oriented environment Demonstrated strong technical skills, including: Ability to set up, maintain, and troubleshoot laptops and desktop computers including the software running on those devices Ability to instruct users on how to use their laptops, desktop computers, and software running on those devices Ability to set up and manage users in multiple systems, as well as reset and unlock users on the network Proficiency with the Microsoft Office 365 suite, internet browsers, MS Windows, remote management software, and dual-factor systems. Demonstrated willingness for continual self-improvement and self-education. Langham will provide training for new skills as needed. Education and Experience At least an Associate's Degree in Information Technology or related field 2+ years of experience supporting a staff of 50 or more people Physical Demands and Work Environment: Physical movements including bending, stooping, and lifting to 50 pounds as part of daily work routine. Must be able to operate computer equipment. Work is performed in an office environment. It is expected that this position is willing to travel to other local Langham Indianapolis-area facilities as needed. Disclaimer: This job description is not intended to be all-inclusive. This position may be required to perform other related duties assigned to meet the ongoing needs of the organization. Langham reserves the right to modify job responsibilities and expectations as business demands evolve. Powered by ExactHire:191314

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Shift: Monday to Friday 8 am to 5 pm (CST) with rotating on-call Access One is a business technology services and communications provider, dedicated to world-class technologies and award-winning client experience. Founded in 1993, Access One strives to provide seamless technology services that scale and evolve along with their company. Our custom-tailored solutions can be delivered modularly or as a complete, end-to-end service, ensuring unrivaled accountability for our clients' communications, managed IT, and cloud-based services. Access One's services give businesses back their time and increase their productivity. Our clients' success is our success. Why a Career at Access One An opportunity to grow your career and expand your knowledge Professional development and growth through continual learning Recognition of all your accomplishments, large and small A chance to relax and enjoy your co-workers at company events Access to health programs such as gym membership incentives Comprehensive benefits including insurance, PTO (Paid Time Off) and financial planning Volunteer and donation opportunities to help improve our community What you will do This position is responsible for providing front end technical support to Access One's Telcom, Data, and Managed Services portfolio. Responsibilities include managing trouble tickets and phone calls and interfacing with network partners and internal resources to achieve swift resolution to service issues. This position is also responsible for network monitoring and proactively notifying customers of ticket status. The Technical Support Specialist will effectively provide first level support for Voice Services (PRI, SIP, Long Distance, 911, UCaaS, POTS) and Data Services including but not limited to Core/Edge and CPE Routers, workstations, servers, LAN and SDWAN networks. Responsibilities include Answer phone calls, respond to tickets/alerts as well as handle escalated issues in a timely fashion Ability to work within a ticketing system Detailed communication with customers and vendors as required to keep all parties informed of issues, progress, changes, and resolutions. Provide necessary technical support at the network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless. Provide essential technical support for HPBX/VoIP/UcaaS services/TDM /CAS/8XX/ 911/SIP Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets. Technical Support for backup and disaster recovery solutions provided by Access One. Work jointly with team members, Field Engineers, NOC, and Project Engineers when needed or called on for assistance. Who you are Minimum High School Diploma or equivalent College level courses in IT or certification preferred Professional IT Certifications, such as Microsoft MCP/MCSA, Cisco CCNA, or CompTIA Network + or possessing the drive to achieve professional IT certifications applicable to the services and solutions provided by Access One. Minimal 2 years of experience in a similar role Understanding of operating systems, business applications, printing systems, and network systems Advanced diagnostic skills of technical issues Knowledge of IT applications, processes, software, and equipment Knowledge of HPBX/VOIP/UcaaS systems strongly desired MetaSwitch experience a plus Strong organizational and customer service skills Interpersonal skills: such as communication skills, active listening, and customer-care Ability to multi-task and adapt to changes quickly Ability to work in a team and communicate effectively Technical awareness: the ability to match resources to technical issues appropriately Service awareness of all organization's main services for which support is required Understanding of support tools, techniques, and how technology is used to provide services Self-motivated with the ability to work in a fast-moving environment Salary & Benefits Salary Range DOE: $24 - 27/hour Comprehensive benefits: health, dental, vision Matching 401k, PTO Flexible work environment Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Bytecafe Consulting, an experienced Managed Service Provider in Indianapolis for 20 years has an opening for a IT Help Desk Technician for its Indianapolis office. Bytecafe is looking for a top-tier IT Help Desk Technician to drive customer satisfaction through our technical help desk. You would be the point of contact for client technical issues. We are looking for people who can get things done and provide a 'Wow' experience for our clients. The role of a IT Help Desk Technician will provide first level support to our clients by offering professional, courteous and prompt technical support via onsite visits or by remote administration including problem definition, prioritization, analysis, re-creation, resolution, and escalation as needed. Qualifications Required Skills: U.S. Citizenship Required Troubleshooting Skills Experience in managing end client networks Experience in system configuration Problem solving skills Working knowledge of networking concepts preferred Must have knowledge of Active Directory, DNS, WINS, DHCP Familiarity with most of the following products: Windows Servers 2012, 2016 and 2019, Windows 10, Android/iPhone/iPad, Microsoft Office, Google Apps, Remote support best practices Must have good customer service and phone skills Must be able to work effectively individually and in a team environment Must have high attention to detail and must be very organized Ability to work some nights and weekends Must be a MCP A+ & Network+ Certifications are a plus Additional Information Essential Functions: Resolving and facilitating assigned client support issues from case logging through management of escalation or resolution. Utilizing provided tools and documentation in resolving technical issues or reproducing problem cases. Responding to client cases and field inquiries in a timely and effective manner by providing answers to known questions and reproducing straightforward technical problems. Be an advocate for providing satisfaction to clients by maintaining a proactive approach to managing and maintain reliable infrastructure. Ability to work in a team environment and effectively communicate within the team. Provide on-call support on a rotating basis. Candidate must be self-motivated, possess a “Get Things Done” attitude and be willing to take ownership of assigned service orders to ensure the issue is properly resolved to the satisfaction of the client. Secondary Functions: Learn new SMB products and diagnostic tools and share knowledge with others. Provide feedback on product and/or process initiatives developed in other areas. Update Client Network Documentation. Perform other work related responsibilities and special projects as assigned. Job Requirements: High school diploma required. 2-4 years of relevant IT Help Desk Support experience. Must be a Microsoft Certified Professional. A+ certification a plus. Experience in system configuration. Working knowledge of technology architecture. Must have knowledge of Active Directory, DNS, WINS, DHCP. Familiarity with most of the following products: Windows Servers 2012, 2016 & 2019, Windows 10, Android/iPhone/iPad, Microsoft Office, Google Apps, Office 365 Remote support best practices. Working knowledge of networking concepts preferred. Strong analytical, problem solving and troubleshooting skills. Must have excellent phone etiquette and communication skills, both verbally and written. Ability to meet deadlines and work well under pressure. Documentation skills Ability to multitask, prioritize and work effectively individually and in a team environment. Eager to learn new technologies and concepts. Acute attention-to-detail. Must be self-motivated to bring issues to closure. Regular and reliable attendance is required. A background check and clean DMV report are required. Some travel may be required. U.S. Citizenship is required. Benefits: Bytecafe offers a competitive benefits package including Simple IRA, medical, dental/ortho and vision, paid time off, holiday pay per company policies. EOE

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible. Job Description: Parsons is looking for an amazingly talented MDDU CBRN Task Based Technical Support Specialist to join our team! This position is an as needed role and NOT a full-time role. What You'll Be Doing: * Conduct CBRN detection operations at the direction of federal staff to include coordinating with stakeholders, managing equipment, planning logistics, developing plans, teaching and training equipment protocols to stakeholders, reporting information as appropriate, notifying chain of command as appropriate, writing situational reports and after-action reports, and following up with the stakeholder in post-deployment communications. * Manage and maintain file system for regional documentation to include record keeping, following file standards and protocols, and maintaining both electronic and paper files. * Responsible for maintaining their equipment, tactics, techniques, and procedure standards by completing all training, including refresher training, in accordance with MDDP policies. * Supports fleet management by documenting, tracking, submitting, and filing all necessary fleet vehicle information in accordance with MDDP, CWMD, and DHS policies. * Adheres to professional standards and codes of conduct set forth by MDDP, CWMD, and DHS including dress code, all forms of communication standards, social media regulations, and other policies as required. * Presents clear, concise, and accurate information on the Mobile Detection Deployment Program and its capabilities to a variety of stakeholders and group sizes. * Professionally conducts training on and answers questions on policies, procedures, protocols, and equipment of the program to a variety of stakeholders and group sizes * Provides support for Situation Reports (SITREPs). * Provides input for After Action Reports (AARs). What Required Skills You'll Bring: * Active Secret security clearance or higher * Must be able to obtain DHS Suitability. * Experienced in chemical, biological, radiological and nuclear detection and CBRN training and exercises * 10 years experience in radiological and nuclear detection and training * Special event operational experience including SEAR or NSSE events * Knowledgeable and skilled in using a variety of equipment including but not limited to Mobile/Portable Radiation Detection Systems, Personal Radiation Detectors PRD Spectroscopic/Non-Spectroscopic;; Radiological Isotope Identification Device RIID High-Res/Low-Res;. Auxiliary Equipment: Radios, Radioactive Material Sources. * Must be able to lift and carry up to 50 pounds of equipment * Excellent verbal and communications skills to include completing daily situation reports, after-action reports, and monthly report. * Proficient in the use of computers, A/V equipment, Microsoft Office products, Word, Excel, PowerPoint. * Radiation Worker training and experience working with radioactive materials. * Travel up to 75 percent of the month within the contiguous United States and US territories may be required including back to back trips in excess of a week. May be called to support PM directly when requested or function as Acting PM for periods no longer than 30 consecutive days. * Must have valid driver's license and experience towing larger trailers including a fifth wheel * Must have a Class B CDL license or ability to obtain one within 3 months of being hired Security Clearance Requirement: An active Secret security clearance is required for this position. This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now. Salary Range: $72,900.00 - $127,600.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to ************************************************

We are seeking an IT Support Specialist to deliver exceptional IT support across office and field operations. This role requires a proactive professional who can troubleshoot issues, manage IT systems, and ensure seamless technology experiences for end -users. The ideal candidate has strong problem -solving skills, excellent communication, and a passion for staying current with technology trends. Key Responsibilities Manage and operate the IT Help Desk, ensuring timely resolution of tickets and user support. Configure and deploy new hardware/software; provide basic end -user training. Support and maintain Active Directory, Microsoft 365, and Windows environments. Oversee Antivirus and Windows Update Servers to keep devices secure and compliant. Provide remote and onsite troubleshooting for hardware, software, and networking issues. Maintain clear IT documentation for processes, systems, and activities. Ensure proper management of printers, copiers, and scanners. Collaborate with vendors and internal stakeholders to optimize systems. Participate in training and professional development to strengthen technical expertise. Provide after -hours support for urgent issues or project implementations when needed. Qualifications Associates Degree in IT or a related field. DataClear certification (or equivalent) Proficiency with Active Directory, Microsoft 365, and Windows OS. Experience in hardware/software setup, configuration, and troubleshooting. Familiarity with networking, Linux, and information security practices. Strong communication skills for supporting non -technical users. Commitment to continuous learning and staying updated on emerging technologies.

Are you passionate about technology and enjoy solving IT problems from start to finish? Do you take pride in clear communication, clean documentation, and delivering that “issue resolved” moment for clients? Bytecafe Consulting is looking for an IT Help Desk Technician to join our Indianapolis-based Managed Services Provider (MSP) team. In this role, you'll provide frontline technical support to small and mid-sized businesses while working alongside a collaborative, people-first IT team. This is a full-time, onsite role in Indianapolis, IN. Remote work is not available. Occasional local travel to nearby client sites may be required. Why Join Bytecafe Consulting We grow together Ongoing training, certification support, and cross-training help you expand your technical skills and career path. We're people-first Our culture is collaborative, respectful, and supportive - no silos, no egos. We deliver WOW service Proactive communication, ownership, and follow-through are how we create outstanding client experiences. We recognize growth Earn bonuses for certifications, process improvements, and knowledge sharing. What You'll Do Serve as the first point of contact for client IT support via phone, email, and remote tools Troubleshoot and resolve issues related to: Windows 10/11 mac OS Microsoft 365 Printers, VPN, Wi-Fi Basic networking (DNS, DHCP, VLANs) Use MSP tools including ConnectWise PSA, ScreenConnect, and IT Glue Follow security playbooks for: Phishing triage MFA resets SentinelOne isolation Proofpoint actions Configure and support Azure AD / Entra ID and Intune (BitLocker, compliance policies, Autopilot basics) Document all work clearly and consistently in the ticketing system Escalate issues cleanly when needed, with thorough documentation Participate in a shared after-hours on-call rotation What We're Looking For High school diploma or equivalent required; college education a plus 2-4 years of IT Help Desk or Technical Support experience (MSP experience strongly preferred) Hands-on experience with: Windows 10/11 Microsoft 365 Azure AD / Intune Solid understanding of networking fundamentals (DNS, DHCP, VLANs, Wi-Fi) Strong communication and documentation skills Valid driver's license, reliable transportation, and ability to lift up to 40 lbs Nice to Have (Not Required) Certifications such as MD-102, CompTIA A+, Network+, or AZ-900 Experience with: ConnectWise PSA / RMM IT Glue ScreenConnect SentinelOne ThreatLocker Proofpoint UniFi or SonicWall Basic PowerShell scripting for diagnostics or reporting Previous multi-tenant MSP help desk experience Compensation & Benefits Competitive pay Bonuses for certifications, training completion, and process improvements Company-sponsored training and certifications Career growth opportunities Retirement plan with employer match Medical, dental, vision, and life insurance Paid time off and paid holidays Professional development assistance Schedule: Full-time, 8-hour shift Onsite in Indianapolis, IN Ready to grow your IT career with Bytecafe Consulting? Apply today with your resume. **Please, no phone calls. Bytecafe Consulting is an Equal Opportunity Employer.

About Valsoft Valsoft Corporation acquires and develops vertical market software companies through a buy-and-hold strategy. Unlike traditional private equity, we don't flip companies-we operate them for the long term. Our decentralized model allows each business to maintain its entrepreneurial spirit while benefiting from shared expertise, technology, and best practices across our portfolio. About Fluent Software Group Fluent Software Group is one of Valsoft Corporation's operating groups, a global leader in acquiring and operating vertical market software companies. Fluent focuses on businesses serving specialized industries, where focus and expertise matter most. We provide a permanent home for founders and their teams, ensuring their companies continue to thrive while gaining access to resources, technology, and operational playbooks that accelerate sustainable growth. About the Role The Tech Support Specialist is a critical role in WSI Technologies' Support and Service division. We prioritize delivering exceptional experiences (both internally and externally), which means this role requires technical proficiency, a problem-solving mentality, and excellent customer service skills. We are seeking a customer-focused, technically skilled Tier 1 Tech Support Specialist to join our team. This role will provide technical support and ensure the smooth operation of our clients' remote hardware and software systems. Key role attributes include outstanding problem-solving abilities, effective communication, strong interpersonal skills, patience, a customer-centric attitude, and the capacity to thrive in a collaborative team environment. Key Responsibilities Provide phone and email technical support while meeting service level agreements. Thoroughly document troubleshooting efforts and communication within the ticketing system. Perform first-line triage on all customer issues. Monitor the ticket queue and proactively take ownership of tickets. Perform remote system upgrades, health checks, and site documentation as needed. Follow triage checklists to identify and correct system issues. Assist other groups with support-adjacent requests as needed. Create and edit documentation for internal and external knowledge base. Who You Are You are a proactive and customer-focused professional who thrives on solving technical problems and providing exceptional support. You enjoy collaborating with team members, guiding clients through troubleshooting, and continuously improving processes and documentation. Patience, clear communication, and a strong service mindset are at the core of how you operate. Qualifications Excellent customer service and soft skills. Collaborative and accountable team player. Technically savvy with an appreciation for process and automation. Strong written and verbal communication abilities. Ability to multitask and prioritize several work streams simultaneously. Desire to learn, grow, and share knowledge across the organization. Proficient with Windows OS; CompTIA certification or willingness to pursue certification preferred. Ability to follow and create processes, documentation, and guide clients respectfully through triage. Nice-to-Haves Previous experience in Tier 1 technical support or IT helpdesk roles. Familiarity with remote monitoring and management (RMM) tools. Experience supporting public safety or mission-critical systems. About the Team WSI Technologies (WSI) (a Fluent Software/Valsoft company) provides customers with mission-critical recording products and services, supporting law enforcement, 911, child advocacy, and other public safety professionals. Our tools enable clients to access information and collaborate in real time to better serve their communities. WSI has been recognized as a 2023 SBDC Small Business of the Year Award Winner and a 2023 MIRA Award nominee in the Exceptional Employer category by the Indiana Tech community. WSI offers growth opportunities and the chance to make a significant impact. Team members are encouraged to explore projects beyond their core responsibilities and are given the freedom to self-manage once responsibilities are performed with high quality. Core Values: Integrity, High Quality, Respect, and a “never give up” attitude. WSI Technologies is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or any other characteristic protected by law. What's In It For You High Autonomy, High Impact: Operate with independence and make a meaningful impact on client operations. Career Growth: Opportunities to develop technical expertise and take on additional responsibilities. Culture of Learning: Strong commitment to professional growth and continuous improvement. Collaborative, Entrepreneurial Environment: Work closely with dedicated professionals across teams-no two days are the same. Comprehensive Benefits & Perks: Health, dental, and vision coverage, paid time off, and more. Employee Events & Team-Building: Opportunities to connect and collaborate across the organization. Join us and help deliver exceptional technical support while contributing to the success and growth of WSI Technologies. #WSITechnologies