Support specialist jobs in Carrollton, TX

This is the journey level in the Enterprise Systems Administrator class series. Incumbents perform the full range of duties assigned to classes in the series including assisting with the analysis and resolution of operating system issues. Incumbents at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Job DutiesAssists in the administration of enterprise systems including servers, storage, and backup systems. Monitors system performance and availability. Installs and configures system software and hardware. Assists in troubleshooting and resolving system issues. Maintains system documentation and procedures. Participates in disaster recovery planning and testing. Education and Experience Required EducationBachelor's degree with major coursework in computer science, math, information systems, or other related field OR, Associate's degree and 4 years of experience, OR High school diploma or GED and 6 years progressively responsible and applicable information technology experience, required. Experience 2 years' experience in field directly related to operating systems and systems administration, including experience working with and maintaining multiple server hosts, in a combined environment. Licenses and CertificationsCertification in at least one relevant operating system or associated technology. Knowledge, Skills and AbilitiesPrinciples and practices of system administration. Operating systems such as Microsoft Windows and Linux. Virtualization technologies. Network protocols and services. Additional Skills/Experience Experience with ITSM tools, specifically ServiceNow Strong Communication and customer service skills Ticket Triage & Routing Monitor incoming service desk tickets Categorizing and prioritizing based on urgency and impact Route tickets to the correct team or individual (and bounce back the ones that don't belong) Pattern Spotting Identify recurring issues Escalate systemic problems Help build FAQs or SOPs to reduce repeat tickets User Communication Provide status updates to users on ticket progress Translate technical responses into plain English Set expectations and reduce “ticket ping-pong” Metrics & Reporting Track ticket volumes, response times, and resolution rates Highlight bottlenecks or areas where SLAs are slipping Help leadership understand where the pain points are Process Improvement Suggest tweaks to workflows, escalation paths, or ticket templates Help implement automation or self-service options

Graduate America seeks an IT Helpdesk & Network Technician Instructor to train the next wave of IT pros. Requirements: CompTIA A+, Network+, or Security+ certified 3+ years IT support or network administration experience Teaching/mentoring experience a plus Ready to lead in tech education?

Photronics is hiring! For more than 50 years, Photronics has been a global leader in photomask technology - powering the innovation behind smartphones, computers, TVs, and other devices people use every day. Our success is built on quality, collaboration, and the dedication of our people. Join us and be part of a company recognized worldwide for cutting-edge technology, exceptional service, and strong customer partnerships. Position Summary: The Customer Support Technician independently manages customer orders, ensuring accuracy, timeliness, and strong communication throughout the order lifecycle. This role serves as a primary point of contact for customers, delivering updates, addressing issues, coordinating internally to resolve discrepancies, and ensuring a positive customer experience in alignment with Photronics' standards. The position requires strong organizational skills, the ability to multitask effectively, and sound judgment when balancing competing priorities Location: Allen, Texas. This is an on-site position, and we are not open to remote candidates at this time. Essential Duties & Responsibilities Manage MaskTrac order entry for all assigned customer accounts. Serve as a liaison between customers and Photronics' manufacturing, engineering, and sales teams. Handle customer communication regarding status reports, expedite requests, RMA processing, shipping inquiries, and purchase order verifications. Interface directly with customers to review, interpret, and clarify product orders. Collaborate with production, engineering, and operations teams to resolve moderate order discrepancies. Proactively inform customers of potential delays or changes and provide recommended alternatives. Ensure on-time, accurate deliveries by coordinating closely with shipping and receiving teams. Demonstrate strong judgment when balancing multiple priorities, customer needs, and operational demands. QualificationsKnowledge, Skills & Abilities Excellent verbal and written communication skills, with the ability to manage difficult or demanding customer situations professionally. Proficiency with Microsoft Office Suite and ERP/CRM systems. Strong attention to detail with exceptional organizational, time management, and problem-solving abilities. Ability to work independently while also collaborating effectively with cross-functional teams. Experience 3-5 years of experience in customer service. Technical or semiconductor industry experience strongly preferred. Education High School Diploma, GED, or equivalent work experience. As a condition of your employment, you may be required to apply for and maintain a U.S. Department of Defense (DoD) Secret Security Clearance or other government-issued security credential, as determined by the Company. Equal Opportunity Statement: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We are committed to providing reasonable accommodation for team members' disabilities and religious beliefs or practices. Agency Notice: Photronics does not accept unsolicited resumes or outreach from search firms or employment agencies. Please, no phone calls or emails to any employee regarding this opening. Resumes submitted outside of our approved agency engagement process will be considered the sole property of Photronics, and no fees will be paid if such candidates are hired. Only agencies with a valid agreement in place with Photronics and assigned to this role may submit candidates.

IT Help Desk Technician Job Description: We are seeking a talented IT Help Desk Technician to join our team and provide technical support to our employees. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a passion for helping others. Responsibilities: - Provide technical support to end-users via phone, email, or in-person - Troubleshoot and resolve hardware and software issues - Install, configure, and update software and hardware - Maintain accurate records of technical issues and resolutions - Collaborate with other IT team members to escalate and resolve complex technical issues - Assist with the setup and maintenance of computer systems and networks - Train employees on IT policies and procedures - Stay up-to-date on the latest technologies and trends in the IT industry Qualifications: - 2+ years of experience in IT support or a related field - Strong knowledge of Windows and Mac operating systems - Experience troubleshooting hardware, software, and network issues - Excellent communication and customer service skills - Ability to work well under pressure and in a fast-paced environment - Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus If you are passionate about technology and helping others, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and qualifications.

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Position Details: Job Title: Helpdesk Support Duration: 4-5 Months (May Extend) Client: Large Multimedia Firm (Fortune 500) Location: Carrollton, TX 75006 Description: · Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms · Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis · Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience · Meet call metrics and standards as defined by the department, and enter all requests into SFDC database Qualifications Requirements: · 1-2 years experience in a call center environment · 2+ years experience in a technical environment. · Professional demeanor; ability to interact positively with customers · Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others · Solid working knowledge of the Windows Operating System, including but not limited to Windows 7 · Solid working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting · Working knowledge of SQL 2008 R2 preferred · Knowledge of Windows Server 2003/2008 or Terminal Services a plus · MCSE or other technical certifications a plus Additional Information To know more about this opportunity, please contact: Nimish Singh ****************************** ************

Take Your Corporate Career to the Next Level Are you ready to be challenged, make a difference, and experience professional growth in your career? Kleinfelder's Corporate Services team is looking for you! From Accounting & Finance, Human Resources, Marketing & Communications, and Information Technology to Legal and Health & Safety, our corporate employees are part of the Kleinfelder ecosystem - supporting the projects that improve the communities we work and live in. Step into Your New Role Kleinfelder's Client Applications IT team is seeking a creative, highly talented, Bentley Software Support Analyst to join our growing company. The chosen candidate will have the opportunity to provide exceptional customer service to our internal clients as a Client Application - Bentley product focused point of contact for any Information Technology issues/needs to Kleinfelder offices, globally. This position requires excellent communication skills and the ability to work independently as part of a dynamic team that supports Kleinfelder's users both locally as well as remotely across the globe. As the face of the IT organization, the ideal candidate will be adept at building and maintaining strong relationships within the business. Additional responsibilities in this role include: * Specific focus on supporting Bentley Design applications (multiple versions), including end user support for application functions [ProjectWise, MicroStation, OpenRoads Designer, etc.] * Performs Application deployment, maintenance, turnover, and version management. * Ability to analyze and resolve end-user software and connectivity issues with a genuine sense of urgency. * Works with Bentley (vendor) support as needed, licensing, account interaction. * Develops automation scripts for maintenance and routine activities. * Displays creativity when faced with more complex issues, including suggestions for process improvement where warranted. * Liaises with managers and facilitates regular teaching/training sessions with customers as well as their IT peers. * Provides excellent customer service, using clear communication and interpersonal skills. Must have commitment to exceeding customer expectations. * Prioritizes and organizes work effectively in a high volume, fast paced environment. * Maintains a positive disposition and outlook as well as a professional image. * Ability to communicate technical concepts and issues in layman's terms. Minimum requirements: * 5+ years Bentley administrator or support experience * 2+ years of Helpdesk, PC Support, and customer experience. * AS degree in Information Technology/related field or equivalent combination of education and experience. * Ability and desire to communicate with clients effectively and efficiently via telephone, email, IM or in person. Preferred requirements: * BS degree in Information Technology or related civil design field. * PowerShell experience. * Microsoft SCCM & Intune experience. * Azure Virtual Desktop experience Move Forward with Kleinfelder: Kleinfelder and its' subsidiaries and affiliates, has been connecting great people to the best work since 1961. We are engineers, scientists, and construction professionals providing solutions that improve our clients' transportation, water, energy, and other private infrastructure. As a responsive, cross-disciplinary team of bright, curious, and innovative problem-solvers, we are dedicated to doing the right thing, every day, on every project from over 110 offices in the US, Canada, and Australia. Connecting great people to the best work is our purpose - together, we deliver. Progress with an Employer that Values You Kleinfelder, and its' subsidiaries and affiliates, is an inclusive organization free from discrimination. We are a stronger organization when we are a diverse workforce and believe that through diversity, equity, and inclusion comes creativity, innovation, and unity. We are proud to offer the following: Benefits: Kleinfelder, and its' subsidiaries and affiliates, offers an excellent compensation and benefits package, including: medical, dental, vision, life insurance, 401(k) plan, and paid holidays. Career Development: We are committed to investing in the professional development of our staff, offering each employee every opportunity to grow, develop, and take control of their career paths. We support these efforts through reimbursements for continuing education as well as many of the expenses associated with trainings and certifications, and opportunities for career development through our internal Mentoring Program. Equal Opportunity: Kleinfelder, and its' subsidiaries and affiliates, is an Equal Opportunity Employer - Minorities/Women/Disabled/Veterans. (Compliant with the new VEVRAA and Section 503 rules) NOTICE TO THIRD PARTY AGENCIES Please note that Kleinfelder, and its' subsidiaries and affiliates, does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Kleinfelder, and its' subsidiaries and affiliates, will not consider or agree to payment for any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Kleinfelder, and its' subsidiaries and affiliates, explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resume, including those submitted to hiring managers, are deemed to be the property of Kleinfelder.

Specialization Description Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text including: * Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.) * Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools * Recommending alternative products or services (e.g., warranties) as part of customer issue resolution This position is not compensated based on achievement of sales targets. Work Environment: Typically located in a call center environment Specialization Match Note: Incumbents matching to this specialization are typically considered tier-one support. Incumbents who provide tier-two support should be matched to Field Service Engineering. For tier-three support please consider matching to Technical Support Engineering (High Tech). Level Description An experienced support level position that requires a basic knowledge of a given job area and tools, typically seen through work experience as well as vocational or technical training. Works under moderate supervision. Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures. Communicates information that requires some explanation or interpretation to achieve business results for a given area of a department or function.

Job DescriptionWe are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: Hybrid Work Options, Paid Time Off, and Paid Holidays Medical, Dental, Vision, and 401(k) with employer match contributions Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally Position Summary The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. Essential Duties and Responsibilities Problem management and escalation of issues in a timely manner Prioritization of tasks and meeting of deadlines, excellent time management skills Excellent troubleshooting and assessment skills Excellent written/verbal communication skills Must be a team player with outstanding customer service skills Entry of time sheets, expense reports and documentation on or before deadline Keep up-to-date on market trends, theory and new ways of doing things; embrace change Assist with change-management activities Prepare and deliver complete and concise documentation for all projects Present progress reports to immediate supervisor and or Project Manager (if so assigned) Help turn business problems into technical solutions Manage deployment of equipment in compliance with established technology policies. Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues. Education/Experience/Certifications 2+ years experience in IT related study or field. Must possess basic knowledge and experience with: Windows 7/8/10 Microsoft Office suite Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) Understanding of basic network concepts Understanding of application, desktop, and server virtualization Understanding of Desktop Deployment / Imaging Bachelor's Degree a plus Desired Experience/Certifications Certifications CompTIA A+ Certification a plus Windows Server 2008/ 2012/ 2016 Microsoft Office 365 Admin portal Understanding of File Permissions (NTFS & Sharing) High School Degree required Associate's Degree or higher preferred Work Environment and Physical Demands Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. The noise level in the work environment is moderate. Frequent local travel required Powered by JazzHR PTkR6aObji

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Control4 Technical Support Specialist will handle technical inquiries, installation guidance, troubleshooting, configuration support, and service needs for Control4 in addition to a vast portfolio of 100+ brands and solutions, which requires commitment and ownership beyond the level of a traditional technical support role. This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed. Key Responsibilities Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs. Providing basic support for 80+ third-party brands with limited or no formal training. Provide Tier-1 support for ADI and Snap One's 20+ exclusive brands and solutions. Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more. Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers. Process product returns efficiently while ensuring adherence to technical verification protocols. Participate in beta testing of new products and solutions, providing actionable feedback to product teams. Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance. YOU MUST HAVE: 2+ years of professional experience installing and/or programming Control4 products. Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions. Experience troubleshooting across multiple product categories and technologies. Experience with IoT, audio/video, networking, home automation, and surveillance technologies. Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly. Exceptional English communication skills, both verbal and written, with a customer-first mindset. WE VALUE: Control4 Automation Programmer certification or Control4 Certified Technician certification. Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups. Experience with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others. Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions. Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions. WHAT"S IN IT FOR YOU: Competitive salary and comprehensive benefits package. Opportunities for professional development and career advancement. Collaborative work environment with access to cutting-edge technology. #LI-JS1

Job DescriptionDescription: Department: IT Services Reports to: ITS Supervisor : Edge is a provider of integrated, managed voice, data technology systems, and services for business. Position Description: Provide Tier I IT desktop support and hospitality-related third-party vendor platform support to Edge's commercial customers. Primary Responsibilities: Serve as the first contact with customers who need technical assistance. Remotely assist users with desktop, printer, and other connected device troubleshooting. Perform troubleshooting and issue resolution for shared resource access, hardware, and software configurations. Perform OS and other software and firmware updates and patch management. First-level identification and escalation of major incidents using the approved IT escalation processes. Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT. Perform network administration functions, user account permissions, and Active Directory changes. Follow up with clients to ensure issue resolution is complete and satisfactory. Other Responsibilities: Assist in creating knowledge base articles, checklists, and FAQs. Willingness to learn industry-specific and proprietary management systems. Flexibility and willingness to work holidays, longer hours on a case-by-case basis, and other shifts as required. Accommodate occasional shift changes based on coverage requirements and special events. Requirements: Required Skills & Experience: Knowledge of Windows desktop and server operating systems, 0365, Active Directory, and Exchange. Strong customer service and problem-solving skills, including the ability to respond diligently, promptly, and courteously to users' questions or issues. Benefits: As a full-time employee, you'll receive a competitive salary along with a comprehensive benefits package. This includes medical, dental, and vision coverage, a 401(k) retirement plan, paid time off (PTO), short-term/long-term disability, life insurance, and opportunities for professional growth. We're committed to fostering a collaborative and supportive work environment where you're encouraged to contribute and grow with the company.

NWH, founded in 1967, has become the leading manufacturer and supplier of hardwood lumber to North America, Europe, and Asia. With an unwavering focus on simplifying the customer experience, NWH serves the furniture, flooring, cabinet, molding, and millwork industries with 14+ hardwoods species from the major U.S. growing regions as well as imported plywood and exotic lumber. The company operates over 30 manufacturing and warehousing facilities across the country including sawmills, concentration yards and distribution facilities using innovative technologies to streamline the procurement process for customers. NWH supplies only sustainable, high-quality hardwoods to protect our resources today and for future generations. For more information, please visit nwh.com. NWH is seeking a qualified Application Systems Support Specialist to join our IT team. This position will focus on the development and support of internal and third-party applications to facilitate efficient data flow and operational continuity. Preferred experience includes SQL Server, SSIS, SSRS, SSMS, Secure File Transfer (sFTP), SmartConnect, SmartPost, and API-based solutions. This role requires close collaboration with both internal teams and external partners. Key Responsibilities * Actively monitor and address issues promptly to reduce system downtime * Develop, configure, implement, and support integrations connecting internal business applications with external partner systems * Provide Level 1 and 2 support for in-house and third-party applications, data pipelines, and systems integrations * Build, manage, and document API integrations (REST, SOAP, JSON XML), including authentication methods (OAuth, API keys, Pgp keys, etc.) * Collaborate with business and IT teams to collect requirements and convert them into scalable integration solutions * Ensure application system integrations comply with performance, security, and compliance standards * Maintain comprehensive documentation of data flows, system mappings, and integration processes * Support system upgrades and migrations by ensuring compatibility and continuity of integrations Qualifications * 3-5 years of demonstrated experience managing complex system integration projects * Bachelor's degree preferred * Strong SQL skills * Understanding of data transformation and mapping techniques * Experience using SQL to validate, test, and troubleshoot integration data flows * Strong knowledge of API development, management, and testing including authentication methods * Skilled and experienced in scripting or programming languages such as C#, Python, or PowerShell * Hands-on experience with SQL Server Integration Services, SmartConnect, SmartPost (or similar integration platforms) * Working knowledge and experience with Windows server and cloud environments * Ability to identify, analyze, and resolve problems with clear and effective communication * Familiarity with manufacturing ERP or financial systems integrations (e.g., Microsoft Dynamics GP, Epicor, or similar platforms.) Preferred Skills * Knowledge of EDI transactions and other B2B integration protocols * Familiarity with data governance and security best practices * Knowledge of integration design patterns and best practices * Familiarity with version control systems (Git) and CI/CD pipelines * Understanding of manufacturing processes and industry-specific data flows * Ability to manage and prioritize multiple tasks and projects in a dynamic manufacturing environment NWH is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, sexual orientation, national origin, disability, or protected veteran status.

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom's areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description Bilingual Technical Support Analyst (Spanish/English) On behalf of our client, Procom Services is searching for a Bilingual Technical Support Analyst (Spanish/English) for a contract opportunity in Plano, TX. Bilingual Technical Support Analyst (Spanish/English) Job Details Supporting our entire customer base through a variety of mediums Provide proactive and reactive assistance to all external customers Provide overall escalation management and technical solutions when issues are reported to them, including but not limited to, review of open issues on a daily basis, updating our customers on the status of their escalated cases, and assisting in the reproduction of issues Ensure that all of the required files are gathered and available prior to escalating an issue to our Tier II team Establishing effective lines of communication with our Tier II team and management to ensure cases are flagged that require immediate attention Log all issues into Insight, updating activities to cases, and escalate cases Provide technical problem resolution for Intel Security Scan Alert product used by our customers and must fully document problem resolution in the Intel Security call tracking system Perform duties as assigned by management Provide proactive assistance to your specific product Trouble-shoot/qualify cases before escalating into Tier-II Record and document all issues related to customers both internal and external Conference call availability to resolve product issues Log all testing, troubleshooting and research done in process of resolution Responsible for Customer and Internal Updates Produce articles for submission into the current knowledgebase Maintain a high level of knowledge and professionalism Creation of product troubleshooting guides to assist support teams Provide effective and timely communication to support teams Document issues within the call tracking system Maintain a current level of knowledge on McAfee products and new vulnerabilities and/or threats Be available and accessible to fellow co-workers Maintain a friendly, open, approachable, positive attitude Bilingual Technical Support Analyst (Spanish/English) Mandatory Skills This position requires fluent writing and speaking skills in Spanish. In addition to Spanish, Portuguese would be a strong plus. Understanding of Operating Systems such as Unix, Linux and Windows Understanding of Firewalls, Intrusion detection system (IDS), Intrusion prevention systems (IPS) Strong problem solving skills Basic level knowledge of security and information gathering tools like nmap, nessus, nslookup, traceroute, hping, wireshark, tcpdump, netcat, netstat, nbtstat, etc. Basic Vulnerability and Threat analysis skills preferred Basic experience with programming/scripting (PERL, JAVA, C, C++, SQL and DB2) is desirable Working knowledge with MS SQL, Routing protocols (TCP / IP, OSPF etc.,) HTML, ATM, Token Ring, ISDN, and Ethernet At least 1 year of experience in customer care/customer support Ability to multi-task and prioritize job requirements Effective problem resolution Ability to communicate at multiple levels with customers (i.e. technical / management) Excellent at providing positive customer service Advanced writing and verbal skills Ability to support multiple products simultaneously Self-motivated (takes initiative) Network or security related certifications such as CISSP, CISA, CISM, or CCNP highly desirable Bilingual Technical Support Analyst (Spanish/English) Start Date ASAP Bilingual Technical Support Analyst (Spanish/English) Assignment Length 6+ Months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Additional Information All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.

Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Control4 Technical Support Specialist will handle technical inquiries, installation guidance, troubleshooting, configuration support, and service needs for Control4 in addition to a vast portfolio of 100+ brands and solutions, which requires commitment and ownership beyond the level of a traditional technical support role. This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed. Key Responsibilities * Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs. * Providing basic support for 80+ third-party brands with limited or no formal training. * Provide Tier-1 support for ADI and Snap One's 20+ exclusive brands and solutions. * Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more. * Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers. * Process product returns efficiently while ensuring adherence to technical verification protocols. * Participate in beta testing of new products and solutions, providing actionable feedback to product teams. * Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance. YOU MUST HAVE: * 2+ years of professional experience installing and/or programming Control4 products. * Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions. * Experience troubleshooting across multiple product categories and technologies. * Experience with IoT, audio/video, networking, home automation, and surveillance technologies. * Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly. * Exceptional English communication skills, both verbal and written, with a customer-first mindset. WE VALUE: * Control4 Automation Programmer certification or Control4 Certified Technician certification. * Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups. * Experience with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others. * Experience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions. * Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions. WHAT"S IN IT FOR YOU: * Competitive salary and comprehensive benefits package. * Opportunities for professional development and career advancement. * Collaborative work environment with access to cutting-edge technology. #LI-JS1

BURNCO is a leading supplier of construction materials, proudly serving communities across North America. We are committed to quality, safety, and customer service, and we're building a team that reflects those same values. Are you an IT Support professional seeking your next great opportunity? BURNCO is hiring an IT Support Analyst based out of our Irving, Texas head office to provide hands on support across our North American operations. This role goes beyond the desk - you'll be getting out to our site locations, troubleshooting in real-time and working directly with users in the field. Mobility, self-direction, and real-world IT experience are essential. If you're ready for a dynamic, fast-paced opportunity, we want to hear from you! You will provide onsite and remote technical support to our end-users, ensuring timely and accurate resolution with a high level of customer satisfaction. As the region's IT Service Desk Specialist, you will also be responsible for supporting the daily operations of the organization. As a strong problem-solver, with proven experience working independently, you will thrive within this team environment. What you will be doing Serve as the onsite liaison for IT teams, including Networking, Infrastructure, Security, and corporate users Collaborate with stakeholders to support IT business initiatives, drive best practices, and ensure standards and compliance Manage vendor relationships and coordinate onsite services as needed Provide timely, professional IT support via calls, emails, tickets, both onsite and remotely Install, configure, and troubleshoot hardware, software, peripherals, networking equipment, VOIP, and mobile devices Perform routine maintenance across multiple sites and maintain an accurate IT asset inventory Train users on desktop and business applications, and develop IT knowledge base documentation Manage user accounts within Active Directory and Office 365 hybrid environments Track, escalate, and resolve incidents and service requests using ServiceNow Collaborate with second- and third-tier support teams on complex technical issues Provide onsite support for IT changes, maintenance, and configuration tasks Maintain organization and standards within equipment and server rooms Participate in emergency response and after-hours support as required Proactively maintain and procure IT equipment to prevent service disruptions Support onboarding and offboarding processes for users What we would like from you 2+ years' experience in a similar IT support role Proactive, detail-oriented, and self-motivated with strong problem-solving and organizational skills Excellent interpersonal skills with strong customer service orientation Extensive hands-on experience with Active Directory and proficiency with Microsoft Office 365 Demonstrated experience with end-to-end ownership of service requests and incidents Ability to terminate and test copper cables Familiarity with Windows desktop support, mobile devices (Android/iOS), and networking concepts Experience with ServiceNow is considered an asset Relevant certifications (ITIL, A+, MCSA) is considered an asset Location and other key details: This is a full-time, permanent position based out of our Irving, Texas head office: 8505 Freeport Parkway. Standard hours are Monday to Friday, 40 hours per week, with some on-call availability required Occasional travel to multiple BURNCO sites; must be comfortable working in an industrial setting with PPE Dexterity to operate computers, peripherals, power tools, and related equipment Ability to lift and transport moderately heavy items such as desktop computers, switches, and UPS units Why BURNCO? Be part of a supportive, high-performing team that values your growth and success Enjoy competitive compensation and a comprehensive benefits package, paid time off, and more Experience our inclusive, collaborative, and safety-focused culture Take part in team events, professional development activities, and community initiatives Join us and be part of an organization that values safety above all. BURNCO offers a supportive and dynamic work environment where you can truly make a difference. With competitive compensation, comprehensive benefits, and opportunities for professional growth, BURNCO is where you can thrive while contributing to a culture of safety and excellence. BURNCO is an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified candidates are encouraged to apply. We thank all applicants for their interest. Only those chosen for an interview will be contacted.

This IT Support Specialist is responsible for providing technical support to employees, clinicians, & executives. IT will set up and troubleshoot dell laptops, provide HP & Brother printer support, and all technical support issues via Fusion Healthcare Staffing's ticketing system. The specialist will also be responsible for supporting inbound call center employee needs and will answer occasional support calls. The specialist would need to be open to field weekend support calls. Specialists are also responsible for maintaining and updating windows/iOS systems and ensuring their functionality and compliance. Duties/Responsibilities: Support technology equipment in a corporate environment. Desktop/laptop technical support (iOS and Windows) operating systems. Support mobile devices, multi-function printers, wireless networks, VPN, etc. Peripheral equipment installs/moves/adds/changes. Maintain repairs, spare parts, and components. Research unique issues and troubleshoot problems. Maintain system configurations and documentation. Track and resolve customer incidents and requests through the ticketing tool. Troubleshoot and resolve hardware/software related issues for Windows/iOS devices. Backup, restoration, and migration of user data via OneDrive Inventory management of IT assets including asset auditing via SharePoint Skills/Abilities/Attributes: Excellent verbal and written communication skills. Ability to identify and properly adjust priorities on a continuous basis. Ability to take instruction from multiple sources and to manage deliverables accordingly. Exceptional judgment and active foresight. Ability to work on-call and other after-hours support needs. Ability to quickly learn modern technologies, programs, and applications. Initiative-taking and able to take initiative and work efficiently with little direction. Ability to manage confidential information with diplomacy and tact. Superior organizational skills and diligence. Excellent time management skills with an ability to meet deadlines. Ability to function well in a high-paced and at times stressful environment. Knowledge of Microsoft Azure Active Directory/Entra ID. Knowledge of Microsoft Intune & Mobile Device Management · Ability to work independently and as part of a team. Education and Experience: High school diploma or equivalent required. Some college preferred. A+ or MCP certification preferred. Minimum of two years of experience in an IT support role. Experience troubleshooting laptops, iOS devices, and printers. Experience with Microsoft 365 Administration (Azure - Entra ID) Audio/visual experience preferred (Projectors, AirTame, Logitech, Crestron) etc. Familiarity with access control is a plus (automatic doors, handicap accessibility, motion detectors, security access). Travel: Minimal travel required. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 30 lbs. at times. Climbing and standing on ladders This Position is 100% on-site. Individuals seeking employment at Fusion HCS are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law.

PURPOSE As an Automation Application Specialist, your primary responsibility is to provide technical expertise, support, and guidance to clients in implementing industrial automation solutions. You will serve as a subject matter expert, assisting clients in optimizing their manufacturing processes, improving efficiency, and leveraging automation technologies effectively. ESSENTIAL DUTIES Participate in monthly conference call and provide application success stories, share and distribute details to branch team Focus on identifying and closing major revenue producing projects Be involved with key accounts and their projects directly. This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC product. Identify all specifications and regulatory needs at the customer level; and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist. Provide continuous training to sales employees, customers and distributors on products and applications. This may include assisting the SMC training group with local presentations of training courses, with regular cadence. Deliver training sessions and workshops to clients' engineering and operations teams on the use and maintenance of automation systems. Document and monitor sales activity in SMC's SalesConnect system, including meetings and opportunities as invited user or team member to the respective CRM entry Assist sales employees in detailed technical presentations to all levels of customers, lunch & learns, tent shows, mini panel expos, etc…. Successfully complete other duties as prescribed by sales management as necessary. Collaborate with clients to understand their unique manufacturing processes, challenges, and automation objectives. Work closely with clients and internal engineering teams to design, configure, and customize automation solutions. Stay abreast of competitive outlook, assisting with gap analysis, industry trends, emerging technologies, and best practices in industrial automation. Identify opportunities for process improvements and innovation within client operations, recommending new automation solutions or enhancements. Collaborate with product development teams to provide feedback and insights for future product enhancements or new product development Provide guidance and best practices for operating, monitoring, and troubleshooting industrial automation equipment and software. Provide technical support to clients during the implementation phase, addressing system configuration, integration, and performance issues. PHYSICAL DEMANDS/WORK ENVIRONMENT Fast paced environment (includes both office and field work) Travel with some extended stay away from home Physically capable of lifting SMC products and displays up to 50 lbs. MINIMUM REQUIREMENTS Bachelor's Degree, or equivalent work experience Advanced industrial automation product and application experience with SMC or equivalent industry Experience with or knowledge of competitive product and applications Demonstrated ability to correctly apply and implement our newest "high tech" products. Extensive SMC Application knowledge or equivalent industry Extensive experience with various manufacturing products and processes, including (but not limited to) the following: packaging, electronics, food, chemical, automotive and medical. Fluid Power Pneumatic Specialist Certification preferred Proficient in CRM and the use of computers and ability to learn new programs and tools as required Clean driving record. For internal use only:SALES001

HaloMD Who We Are: HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements. Job Summary: HaloMD is seeking a detail-oriented and technically skilled Senior Application Support Specialist to provide support for key business applications and robotics process automations (RPA). This role is critical in ensuring that our internal teams can rely on stable, efficient software systems to deliver exceptional service across the organization. You'll be the go-to resource for diagnosing and resolving system and data-related issues, supporting end users, and collaborating with IT and development teams to escalate complex problems. The ideal candidate will bring deep technical expertise, leadership in support practices, troubleshooting application issues, and translating technical solutions into user-friendly guidance. Responsibilities Essential Duties and Responsibilities: Serve as the primary point of contact for RPA and business application support, responding to user inquiries via ticketing systems, email, or direct communication in a timely and professional manner. Diagnose, troubleshoot, and resolve a wide range of application issues including system errors, data inconsistencies, configuration challenges, and integration problems. Triage and prioritize incoming support requests based on business need, user urgency, and system impact; ensure critical issues are escalated appropriately and lower-priority items are managed efficiently. Develop a working knowledge of RPA, supported applications and the business processes they enable to distinguish between system defects, user misunderstandings, or expected behaviors; collaborate with users to clarify problem reports and confirm true system issues. Maintain detailed records of incidents, service requests, resolution steps, and technical procedures in internal knowledge bases to support long-term process improvement and team collaboration. Partner with product, IT, QA, and development teams to escalate unresolved issues, contribute to root cause analyses, and participate in solution design discussions. Monitor application performance and proactively identify trends or recurring issues; recommend enhancements to improve reliability, user experience, or efficiency. Ensure all support actions align with internal service-level agreements (SLAs), compliance requirements, and data security standards. Identify opportunities to streamline support processes, improve system usability, and enhance overall support delivery through automation, feedback loops, and documentation enhancements. Provide one-on-one or group training sessions for end users on application features, functionality, and best practices; create user-friendly documentation and how-to guides to support self-service learning. Assist with functional and user acceptance testing (UAT) of application upgrades, patches, and new releases to ensure a stable deployment environment; provide post-deployment monitoring and feedback. Qualifications Required Qualifications: Bachelor's degree in computer science, Information Systems, or a related field, or equivalent practical experience. 5+ years of experience in application support, technical support, or a related role. Strong analytical and troubleshooting skills with attention to detail. Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical stakeholders. Familiarity with ticketing and issue tracking systems (e.g., Azure DevOps, FreshService, or similar). Preferred Qualifications: Experience working in a healthcare or regulated industry is a plus. Understanding of software development processes and Agile environments. Ability to work independently and manage multiple priorities in a fast-paced setting. Perks & Benefits: Multiple medical plan options Health Savings Account with company contributions Dental & vision coverage for you and your dependents 401k with Company match Vacation, sick time & Company paid holidays Company wellbeing program with health insurance incentives What's Next? If you're ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training