Information Technology Support Specialist
Support specialist job in Dalton, GA
Innovative Technology Solutions (ITS) is a comprehensive IT solutions provider that focuses on proactively supporting, maintaining, repairing, and upgrading equipment to align with business goals. ITS aims to increase employee productivity by minimizing downtime and providing real value for clients. The company's services cover managed Cloud solutions, Cybersecurity, DR, LAN/WAN, end user support and more across North Carolina, South Carolina, Georgia, and Tennessee.
Role Description
This is a full-time on-site Information Technology Support Specialist role located in the Dalton, Calhoun, GA area. The Support Specialist will be responsible for onsite technical support, troubleshooting, desktop computer maintenance, information technology assistance, and help desk support on a daily basis.
Qualifications
Technical Support and Troubleshooting skills
Desktop Computers maintenance expertise
Experience in Information Technology and Help Desk Support
Strong problem-solving and communication skills
Ability to work well under pressure and in a fast-paced environment
Knowledge of network systems and hardware
IT-related certifications are a plus
Associates degree in Computer Science, Information Technology, or related field
3-5-years experience
Technical Support Specialist
Support specialist job in Chattanooga, TN
Technical Support Specialists regularly diagnose and, with the aid of on-site technicians, remotely remedy equipment performance issues and failures to bring equipment back into specification under the direction of the Product Support / Service Management. The Technical Support Specialist will also work cross-functionally within Astec to assist with problem recognition and resolution, product improvements, technical documentation, and process improvements..
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Provide technical support of certain Astec equipment as part of the 24/7 Astec Technical Assistance Center (ATAC)
* Diagnose and resolve complex technical issues remotely leveraging reference materials, software applications, and tools to promote maximum uptime for the customer
* Occasional travel to dealer or customer location for diagnostics and dealer assistance
* Work cross-departmentally to develop and publish bulletins / technical articles to address common issues with diagnostics, repair, and maintenance.
* Maintains positive and professional attitude with customers, co-workers.
* Clearly documents technical details in case management system.
* Work closely with the functional leadership, Product Support Managers, and office support staff to ensure accurate reports, and associated billing.
KNOWLEDGE, SKILLS, AND ABILITIES
* High school diploma is required; college degree is a plus
* Minimum 0-2 years' experience in construction, manufacturing, or related fields
* Prefer experience in the Aggregates, Road Construction, HMA, Concrete, or Combustion Industries
* Knowledge of electrical and electronic circuits
* Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
* Knowledge of circuitry, pneumatic, hydraulic, and applicable power transmission equipment
* Willingness and ability to occasionally travel domestically and internationally.
* Excellent communication skills, both oral and written
* Basic arithmetic skills, computer skills (Microsoft Office)
* Capable to manage conflict and resolve issues most positively for all parties concerned.
Our Culture and Values
Employees that become part of Astec embody the values below throughout their work.
* Continuous devotion to meeting the needs of our customers
* Honesty and integrity in all aspects of business
* Respect for all individuals
* Preserving entrepreneurial spirit and innovation
* Safety, quality and productivity as means to ensure success
Travel Requirements: % of travel, regional, international
Manufacturing Environment
Shop manufacturing environment exposures include exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock. The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and/or very chilly temperatures. The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER
As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person's veteran status or any other characteristic protected by law or executive order.
Pathology Support 1
Support specialist job in Chattanooga, TN
This position is responsible for various duties supporting lab procedures including accessioning tissue specimen.
ESSENTIAL FUNCTIONS:
Accession all tissue specimens and make cassettes.
Assist pathologist and pathologist assistants in cutting room.
Perform frozen sections (location dependent).
Properly hang tissue on the processors.
Responsible for determining/selecting specimens for grossing.
Photograph specimens (Polaroid, digital, and 35 mm).
Prepare tissue to be sent out for further testing such as Lymphoma Phenotyping, Quantitative Iron studies, etc.
Operate the Faxitron machine for specimen radiographs.
Check campus surgery schedules for probable frozen sections, collect specimens from all campus surgery locations ensuring they are properly listed, and check the surgery board for add cases, cancels, and late specimens (location dependent).
Records the number of cases daily, maintains the log of decal specimens, and keeps quality control charts on equipment in the accession and cutting room.
Prepare routine solutions, maintain an inventory of supplies and store in proper location and keep a clean work area.
Responsible for proper disposal and handling of hazardous waste to include xylene recycling (i.e. xylene, reagent alcohol, formaldehyde, B5) and dispose of specimens according to procedures.
Perform routine maintenance on cryostats, both in house and in outlying hospitals (location dependent).
Run Quality Control reports, extracting data into monthly reports to Anatomic Pathology. (location dependent)
Receive incoming calls and answer questions about reports/handling tissue. (location dependent)
Review procedure manuals and stay current with procedural changes that have occurred.
Exercise all laboratory safety precautions and adhere to lab procedures as stated in procedure manuals.
Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.
Mission Support Specialist
Support specialist job in Chattanooga, TN
Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement.. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
Summary
Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement..
Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
Overview
Help
Accepting applications
Open & closing dates
10/27/2025 to 12/31/2025
Salary $42,679 to - $67,865 per year
The salary range shown is for base salary only, actual salary will be determined based on the duty location of the selectee.
Pay scale & grade GS 7 - 9
Locations
Many vacancies in the following locations:
Anchorage, AK
Birmingham, AL
Gadsden, AL
Mobile, AL
Show morefewer locations (185)
Montgomery, AL
Fayetteville, AR
Fort Smith, AR
Little Rock, AR
Texarkana, AR
Eloy, AZ
Florence, AZ
Phoenix, AZ
Tucson, AZ
Yuma, AZ
Adelanto, CA
Bakersfield, CA
Calexico, CA
Camarillo, CA
El Centro, CA
Fresno, CA
Los Angeles, CA
Morgan Hill, CA
Redding, CA
Sacramento, CA
San Bernardino, CA
San Diego, CA
San Francisco, CA
Santa Ana, CA
Santa Maria, CA
Stockton, CA
Alamosa, CO
Aurora, CO
Centennial, CO
Craig, CO
Durango, CO
Florence, CO
Frederick, CO
Grand Junction, CO
Hartford, CT
Dover, DE
Fort Myers, FL
Jacksonville, FL
Miami, FL
Miramar, FL
Orlando, FL
Plantation, FL
Pompano Beach, FL
Stuart, FL
Tallahassee, FL
Tampa, FL
Atlanta, GA
Folkston, GA
Lumpkin, GA
Savannah, GA
Tamuning, GU
Honolulu, HI
Cedar Rapids, IA
Des Moines, IA
Sioux City, IA
Boise, ID
Idaho Falls, ID
Twin Falls, ID
Broadview, IL
Chicago, IL
Rock Island, IL
Indianapolis, IN
Wichita, KS
Bowling Green, KY
Louisville, KY
Alexandria, LA
Baton Rouge, LA
Jena, LA
Lafayette, LA
New Orleans, LA
Oakdale, LA
Winnfield, LA
Burlington, MA
Baltimore, MD
Salisbury, MD
Scarborough, ME
Detroit, MI
Grand Rapids, MI
Fort Snelling, MN
Kansas City, MO
Saint Louis, MO
Strafford, MO
Gulfport, MS
Pearl, MS
Billings, MT
Cary, NC
Charlotte, NC
Greensboro, NC
Hendersonville, NC
Wilmington, NC
Grand Forks, ND
Grand Island, NE
North Platte, NE
Omaha, NE
Manchester, NH
Elizabeth, NJ
Mount Laurel, NJ
Newark, NJ
Albuquerque, NM
Chaparral, NM
Las Cruces, NM
Roswell, NM
Las Vegas, NV
Reno, NV
Batavia, NY
Buffalo, NY
Central Islip, NY
Champlain, NY
Malta, NY
New York, NY
Brooklyn Heights, OH
Cincinnati, OH
Westerville, OH
Oklahoma City, OK
Tulsa, OK
Eugene, OR
Medford, OR
Portland, OR
Lords Valley, PA
Philadelphia, PA
Philipsburg, PA
Pittsburgh, PA
Williamsport, PA
York, PA
Aguadilla, PR
Guaynabo, PR
Warwick, RI
Charleston, SC
Columbia, SC
Greer, SC
Sioux Falls, SD
Chattanooga, TN
Knoxville, TN
Nashville, TN
Alvarado, TX
Amarillo, TX
Anson, TX
Athens, TX
Austin, TX
Big Spring, TX
Conroe, TX
Corpus Christi, TX
Dallas, TX
Del Rio, TX
Edinburg, TX
El Paso, TX
Harlingen, TX
Houston, TX
Huntsville, TX
Karnes City, TX
Laredo, TX
Livingston, TX
Los Fresnos, TX
Lubbock, TX
Memphis, TX
Midland, TX
Pearsall, TX
Pecos, TX
Pflugerville, TX
Raymondville, TX
San Angelo, TX
San Antonio, TX
Taylor, TX
Waco, TX
Ogden, UT
Orem, UT
Saint George, UT
West Valley City, UT
Bowling Green, VA
Chantilly, VA
Harrisonburg, VA
Norfolk, VA
Richmond, VA
Salem, VA
Charlotte Amalie, VI
Saint Thomas, VI
Saint Albans, VT
Ferndale, WA
Richland, WA
Seattle, WA
Tacoma, WA
Yakima, WA
Milwaukee, WI
Charleston, WV
Cheyenne, WY
Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive
Promotion potential
12
Job family (Series)
* 0301 Miscellaneous Administration And Program
Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk High Risk (HR)
Trust determination process
* Credentialing
* Suitability/Fitness
Financial disclosure Yes Bargaining unit status No
Announcement number OPM-ERO-12821404-DHA-EKS Control number 848931200
This job is open to
Help
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Career transition (CTAP, ICTAP, RPL)
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
Clarification from the agency
These positions will be filled through the Office of Personnel Management's Direct Hire Authority for the occupation and is open to all U.S. citizens.
Duties
Help
As a Mission Support Specialist, at the full performance level you will perform the following duties:
* Coordinate and perform a wide variety of administrative and management services essential to the operations of the office including, but not limited to: management information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment;
* Advise management on assigned administrative matters;
* Conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level;
* Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services;
* Operate, manage, and oversee a fleet management program including: purchase, disposal, maintenance, budgeting, and reporting functions.
Requirements
Help
Conditions of employment
* You must be a U.S. citizen to apply for this position.
* You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs.
* Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see *********************
* One-year probationary period may be required.
* A pre-employment drug test will be required.
* If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
* DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
* All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
* Incentives may be authorized; however, this is contingent upon funds availability.
* License required: No
* Pre-employment physical required: No
* Bargaining Unit Position:No
* Financial Disclosure: If you are hired, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days after appointment.
* Qualification requirements must be met for those applications submitted by each cut-off date.
* Complete the initial online assessments and USA Hire Assessment, if required.
Qualifications
Minimum Qualifications for GS-07:
Specialized Experience: At least one year of specialized experience equivalent to the GS-05 level in the Federal service that included performing developmental assignments under the close guidance of a higher level specialist that provided exposure to a wide variety of management and administrative methods, techniques, and practices such as:
* Compiling and updating budget data on spreadsheets;
* Assisting with the preparation of requests for personnel actions;
* Coordinating office moves and telephone service requirements;
* Monitoring usage of government/company owned motor vehicles;
* Responding to routine questions concerning administrative procedures and requirements.
OR
Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position.
OR
Superior Academic Achievement: Successful completion of all the requirements for a bachelor's degree with Superior Academic Achievement. In order to be creditable under this provision, Superior Academic Achievement must have been gained in a curriculum that is qualifying for the position to be filled. Superior Academic Achievement is based on:(1) Class Standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses; OR (2) Grade-Point Average (G.P.A.) - Applicants must have a grade-point average of either (a) 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on your official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.; OR (3) Honor Society Membership - Applicants may be considered eligible based on membership in one of the approved national scholastic honor societies listed by the Association of College Honor Societies (***************************
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages.
Minimum Qualifications for GS-09:
Specialized Experience: At least one year of specialized experience equivalent to the GS-07 level in the Federal service that included experience such as:
* Providing assistance to senior specialists in the evaluation and analysis of operational and administrative programs;
* Assisting in the execution of administrative programs by carrying out specified portions or segments of specific projects such as updating budget data on spreadsheets and preparing routine budget requests;
* Preparing requests for personnel actions;
* Identifying and recommending solutions to administrative problems on established methods and procedures.
OR
Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position.
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages.
All qualification requirements must be met by the cutoff dates listed under additional information. Qualification claims will be subject to verification. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned.
Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: **************************************************************************
Additional information
THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. Applicants will be referred periodically throughout the announcement period based on the schedule below.
* 1st Cut-off on 11/01/2025
* 2nd Cut-off on 12/01/2025
* Final Cut-off on 12/31/2025
Promotion Potential: When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval.
Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.
Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/**********9652-Reasonable-Accommodation-Information)
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
A student loan repayment incentive may be available, in which case a service agreement will be required.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
* Attention to Detail
* Customer Service
* Decision Making
* Flexibility
* Integrity/Honesty
* Interpersonal Skills
* Learning
* Reading Comprehension
* Reasoning
* Self-Management
* Stress Tolerance
* Teamwork
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
To preview the assessment questionnaire, click the following link: ********************************************************
Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. The "Rule of Three", Category Rating and Veterans Preference will not apply to this vacancy. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet.
Veterans: Although the Direct Hire Authority permits hiring without regard to Veterans Preference, applicants who are eligible for Veterans Preference are still encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). View information on veterans' preference.
Career Transition Assistance Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: ************************************************************
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
A student loan repayment incentive may be available, in which case a service agreement will be required.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing relevant experience, education and training. Work experience must include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor. Limit your resume to two pages. Only resumes 2 pages in length will be accepted to determine eligibility and qualifications. For more information, view the following link.
USAJOBS Help Center - Update your resume now so it meets new resume requirements
2. Other supporting documents (only submit if applicable to you):
* Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed.
* Are you a veteran entitled to preference? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or notice form. Those applying for 10-Point preference must fill out the SF-15 and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions.
* Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit all of the following:
* A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
* A copy of your most recent SF-50 "Notification of Personnel Action'', noting your positions, grade level, and duty location;
* A copy of your latest performance appraisal including your rating; and
* Any documentation from your agency that shows your current promotion potential if applicable.
* Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
* Position title;
* Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
* Agency; and
* Beginning and ending dates of appointment.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Computer Field Technician
Support specialist job in Chattanooga, TN
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Technical Support Specialist - Manufacturers Rd.
Support specialist job in Chattanooga, TN
Product Support Specialists regularly diagnose and, with the aid of on-site technicians, remotely remedy equipment performance issues and failures to bring equipment back into specification under the direction of the Service Manager / ATAC Supervisor. The Product Support Specialist will also work cross-functionally within Astec to assist with problem recognition and resolution, product improvements, technical documentation, and process improvements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide technical support of certain Astec equipment as part of the 24/7 Astec Technical Assistance Center (ATAC)
Diagnose and resolve complex technical issues remotely leveraging reference materials, software applications, and tools to promote maximum uptime for the customer
Engage with customers and dealers regularly on field service support
Work cross-departmentally to develop and publish written solutions to common problems for customers and dealers
Assist with developing repair and maintenance best practices
Support Quality Improvement Team (QIT) efforts to rapidly identify and resolve manufacturing, assembly, and design related issues
Administer technical training as required
Occasional travel to dealer or customer location for diagnostics and dealer assistance
SUPERVISORY REQUIREMENT
N/A
KNOWLEDGE, SKILLS, AND ABILITIES
High school diploma is required; college degree is a plus
Five years of experience in the troubleshooting/diagnostics, repair, and maintenance of heavy construction equipment
Strong mechanical and/or electrical aptitude
Good computers skills; fluent in standard Microsoft applications (Excel, Outlook, etc.)
Engineering drawing, electrical, and hydraulic schematic interpretation skills required
Good verbal and written communication skills.
Excellent interpersonal and collaboration skills are required
Ability to maintain a passport is required to support occasional overseas travel.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; frequently talk and hear; and occasionally climb or balance. The employee frequently is required to stand, walk, and sit. The employee must occasionally lift and/or move up to 20 pounds. This position is occasionally required to operate an automobile and travel by airplane. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is primarily exposed to an office environment and occasionally a shop manufacturing environment or a vendor's facility. The employee is periodically required to travel. Exposures at a shop manufacturing environment or a vendor's facility can include moving mechanical parts, heights, fumes or airborne particles, and outside weather conditions. The employee is exposed to travel hazards associated with airline and automobile travel. The employee is occasionally exposed to electrical hazards, toxic or caustic chemicals, extreme cold and extreme heat. The noise level in a shop manufacturing environment or a vendor's facility environment can be very loud.
Note: This is intended to be a general guideline of areas of responsibility. There will be incidental tasks not listed on a job description that arise at various times. These tasks are assigned to help out the department and company and, as a member of the Astec, Industries team; each employee is expected to help in these areas.
Auto-ApplyMedicaid Enrollment & Intake Specialist (Onsite) Erlanger Health
Support specialist job in Chattanooga, TN
Join a USA Today Top 100 Workplace & Best in KLAS Team!
Enrollment & Intake Specialist
Pay Range: $23-$25 per hour | Schedule: Monday-Friday 8:00am-4:30pm | Location: Chattanooga, TN
Work Where Excellence is Recognized At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers-and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day. Your Role: Essential, Rewarding, Impactful As an Enrollment Specialist, you have the unique opportunity to advocate for patients and their families, while working hand in hand with hospital personnel to determine eligibility for Medicaid, Social Security Disability, and various County programs. We are looking for you to act as liaisons between government entities and patients to secure funding for healthcare services. What You'll Do:
Determine patient's eligibility for state, federal, or county programs.
Maintain case load, uphold productivity standards.
Develop and maintain processional relationships with hospital staff, patients, and state workers.
Prepare documents, ensure accuracy and completion.
Adhere to and support organizational standards, policies, and procedures.
Perform other duties as assigned.
What We're Looking For:
Bachelor's Degree preferred.
High School Diploma or equivalent required
Exceptional customer services skills
Demonstrates problem solving and case management skills.
Proficient with technology such as phone systems, computers, Microsoft software applications such as Word, Excel, Outlook, etc.
Excellent written and verbal communication skills
Knowledge of Medicaid, Social Security Administration, and County Social Service programs
An understanding of HIPAA and HITECH patient confidentiality laws to protect the patient, client, and company.
Knowledge of major hospital systems and healthcare environment
Bilingual (English & Spanish)
Why You'll Love RSi:
Competitive pay with ample opportunities for professional growth.
Onsite position with a stable Monday-Friday schedule.
Collaborative, performance-driven environment with expert leadership.
Mission-driven work supporting essential healthcare services.
Recognition as a nationally respected leader in healthcare revenue management.
Physical Requirements:
Requires prolonged sitting, standing, and walking.
Requires eye-hand coordination and manual dexterity enough to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.
Requires lifting papers or boxes up to 15 pounds occasionally.
Work must be performed inside the hospital or facility.
Travel to other offices and/or client facilities may be required.
What to Expect When You Apply: Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence. We believe in creating exceptional teams, and this process ensures that every member at RSi has the opportunity to thrive and grow. Ready to be part of something special? Apply now and join our team!
Alternative Sentencing Intake Specialist #1854 - Pretrial Services Program - Public Safety
Support specialist job in Chattanooga, TN
Under general supervision, assists in the coordination/placement of defendants into Alternative Sentencing Programs. ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, physical requirements, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)
The equivalent of a high school diploma and one (1) year of direct work experience in Criminal Justice, Social Services, Juvenile Justice, or a related field. A valid driver's license is required.
SAFETY SENSITIVE:
This position has been identified as "safety sensitive" under the definition of 49 CFR Part 40-Department of Transportation Workplace Drug and Alcohol Policy. This position will be subject to drug and alcohol testing for the following: 1) post offer pre-employment 2) when there is reasonable cause 3) after an on-the-job accident or contributing to an accident 4) on a random basis 5) prior to return to duty after suspension and/or 6) as follow-up. This is additional and also subject to the Rules and Regulations of The Employee Handbook.
ADDITIONAL REQUIREMENTS:
Applicants for this position must possess a valid driver's license at the time of application and obtain a class "F" endorsement within three (3) months of the date of hire.
Prior to operating a County-owned vehicle, all employees are required to complete the HC Defensive Driving course and/or an Emergency Vehicle Operations Course (EVOC) provided at the department level.
Incumbents must be able to obtain, within six (6) months of employment, any required certification or training and must retain all certifications and pass all training mandated by Tennessee statutes, rules, administrative orders, and Hamilton County Policies and Procedures.
PREFERRED QUALIFICATIONS:
Bilingual (English/Spanish) Preferred - Applicants who are proficient in both English and Spanish are preferred, but not required, for this position. A test will be required.
PHYSICAL REQUIREMENTS:
Work requires a minimum of physical effort with intermittent sitting, standing, walking and occasional driving. Work involves the risk of bodily harm and potential exposure to infectious diseases.
ADDITIONAL INFORMATION:
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Any overtime hours offered in this position are not guaranteed, are an estimate, and are subject to change.
All positions within Hamilton County Government are considered work in-person and require regular and punctual attendance.
All positions within Hamilton County Government may require work on Holidays or weekends. Additionally, irregular hours and shift work may be required, including possible extension of shift hours, at times with short notice.
AN EQUAL OPPORTUNITY EMPLOYER
Hamilton County does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services. A copy of Hamilton County's Equal Employment Opportunity Plan (EEOP) & Utilization Report is available on the County's Equal Employment Opportunity (EEO) Office home page.
***************************************************************************
Dynamic PC Support Techician
Support specialist job in Chattanooga, TN
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Tech Support
Support specialist job in Chattanooga, TN
Tech Support needs 2 years IT experience.
Tech Support requires:
Windows 11 support experience
Windows 11 Cloud base Technical Support experience a must
Associate's degree in Information Systems or a related field or equivalent years of experience is required
May be required to implement a COVID-19 vaccine mandate.
Tech Support duties:
Provides technical, operational and administrative support for IT-related End User provisoning and support
Performs manual installation of non-packaged software, which includes both purchased products and internally developed applications.
Ensures appropriate change management approvals are in place prior to deployment
Manage multiple assignments and problems in an environment of continually changing priorities while keeping end users and management informed of progress along the way.
Provides timely and effective technical support to end users, answering questions, troubleshooting problems, and providing general assistance in the use of end-user hardware and corporate-standard software.
Material Handling Service Support Specialist
Support specialist job in Chattanooga, TN
Job DescriptionDescriptionTake Your Career to New Heights as a Service Product Support Specialist! ď¸ Why WMH? Because
Your Career Deserves More
! At WMH (********************** we don't just offer jobs-we build unstoppable careers. With over 35 years of industry excellence, we've grown into the Southeast's fastest-growing material handling leader, with 11 locations across NC, SC, TN, VA, GA & AL-and we're just getting started.
We operate on honor, integrity, and a relentless drive for excellence. Your success is our mission, which is why we invest in training, mentorship, and leadership development to accelerate your career.
What sets us apart? We're not just another dealership-we're redefining the industry as a full-scale solutions provider, delivering cutting-edge automation, fleet technology, and next-level innovation that keeps businesses moving forward. When you join WMH, you're stepping into a future filled with opportunity, advancement, and impact-because here, your career moves forward.
As a Service Product Support Specialist, your a detail-driven, customer-focused professional delivering expert technical support and service solutions for our forklift products. Your role is pivotal in ensuring customers receive top-tier service, helping them maintain, troubleshoot, and optimize their material handling equipment for peak performance. The ideal candidate is a technically skilled problem-solver with expertise in forklift systems, a passion for customer service, & a commitment to delivering exceptional solutions that keep industries moving.â¨
Your Mission?
To deliver unmatched excellence in both our products and services, ensuring our customers receive top-tier support and solutions. As a key player in our team, you'll help maintain, optimize, and enhance material handling equipment, keeping industries moving efficiently. This role requires close collaboration with customers, service technicians, and internal teams to proactively diagnose, troubleshoot, and resolve service-related issues-all while upholding WMH's high standards of performance and reliability.
Key Responsibilities
Customer & Technical Support
â
Deliver exceptional customer service to both internal and external clients with professionalism and efficiency.
â
Act as the go-to expert for service-related inquiries, providing technical guidance to customers, service technicians, and internal teams.
Service Coordination & Efficiency
ď¸â
Schedule & dispatch service technicians, optimizing workload management for timely and effective service delivery.
â
Monitor & manage work in progress (WIP) to ensure service tasks stay on track and meet quality standards.
â
Initiate, oversee, & close work orders with precision, maintaining accurate records and ensuring smooth operations.
â
Continuously improve service efficiency, productivity, and quality, driving results within the Service Department.
Operational & Administrative Support
â
Maintain detailed service documentation, including work orders, reports, and customer communications, ensuring compliance with policies.
â
Support rental equipment contracts, shipping, and receiving coordination to streamline external and internal processes.
â
Manage data entry, warranty claims, & fleet processing, ensuring timely and accurate resolution.
â
Prepare & contribute to monthly departmental reports, fueling data-driven decisions.
Collaboration & Industry Partnerships
â
Strengthen relationships with vendors & manufacturers, ensuring seamless communication and support.
â
Support internal teams by fostering a collaborative and productive work environment.
Growth & Continuous Improvement
â
Stay ahead by developing in-depth expertise in forklift products, technology, and industry best practices.
â
Identify opportunities to enhance service processes, customer support, and product performance, driving company success.
Join the Revolution:
Our work environment is as diverse as our ambitions, from climate-controlled offices to bustling warehouses.
Power Up:
This job is active, demanding your presence - standing, walking, bending, kneeling, stooping, crouching. You'll lift and move items weighing over 50 lbs. Vision? You've got it - close, distant, color, peripheral, depth perception, and a knack for adjusting focus. ď¸ď¸
Skills, Knowledge and Expertise ď¸ď¸â Education - High School Diploma or GED required.
â Experience: 3-5 years in technical support or service within the material handling or forklift industry. (heavy equipment, agriculture, or automotive parts is a plus.)
â Technical Expertise: Deep understanding of forklift systems (electrical, hydraulic, and mechanical), with strong diagnostic and troubleshooting skills.
â Customer Focus: Proven ability to deliver outstanding service, build relationships, and communicate effectively with customers and internal teams with confidence and professionalism.
â Problem-Solving Mindset: Strong critical thinking and analytical skills to assess issues, adapt to challenges, and implement effective solutions.
â Organizational Skills: Ability to manage multiple service tasks, prioritize effectively, and maintain efficiency under pressure.
â Team Collaboration: Works well with technicians, parts specialists, sales teams, and vendors to ensure seamless operations.
â Tech-Savvy: Proficient in service management software, CRM systems, diagnostic tools, and Microsoft Office Suite.
âWork Ethic & Drive: Self-motivated, results-oriented, and fueled by passion for excellence.
âAttention to Detail - Precision is your superpower, ensuring accuracy and efficiency in every task.
âStrong Communication - Exceptional verbal and written skills to build relationships and drive results.
âLeadership & Coaching - The ability to guide, mentor, and elevate those around you.
Perks of Being a WMH Team Member: Premium Health Coverage - We take care of you with top-tier medical, dental, and vision insurance.
Exclusive Training & Career Growth - Gain cutting-edge technical skills through our in-house training programs.
Competitive Pay + Performance Opportunities - Earn a strong compensation package with potential for incentives & bonuses determined by role, performance, & business demand. Your efforts are not just appreciated but tangibly rewarded!
Paid Time Off & Holidays - Recharge and spend time with loved ones with generous PTO & paid holidays.
Cell Phone Allowance - Stay connected with a monthly phone allowance for business needs.
Retirement & Profit Sharing - Secure your future with a 401(k) plan & profit-sharing benefits.
â Work-Life Balance - We understand that flexibility matters and offer schedules that help you thrive.
Collaborative & Inclusive Team - Work with driven, like-minded professionals in an innovative, people-first environment.
Ongoing Professional Development - We invest in your success with mentorship, leadership programs, and skill-building opportunities.
Your Cue: Take the Wheel of Your Future!
This isn't just another job-it's your chance to be part of a powerhouse team that's revolutionizing the industry and redefining careers. At WMH, we don't just keep businesses moving-we propel careers to new heights.
Don't wait. Don't watch. Be part of something BIG, something BOLD, something that makes you excited to jump out of bed every morning!
The future is calling-ignite yours today! Apply now.
Maintenance Support Specialist
Support specialist job in Chattanooga, TN
Job Details TN Chattanooga TLI - Chattanooga, TNDescription
The Maintenance Support Specialist (MSS) is responsible for processing weekly reports and communicating findings to Maintenance Support Supervisor
Responsibilities
Monitoring emails and faxes frequently and handling accordingly based on priority
Processing and reviewing daily invoices for discrepancies, duplicates and unauthorized charges and disputing as necessary
Responsible for monitoring specified accounts on a daily basis
Evaluates road calls and works with Breakdown agents for accuracy in documentation
Contacts vendors for invoices, DOT forms or any other paperwork needed before issuing payment
Communicates with the vendor in a timely manner for any issues, questions or concerns
Responsible for the weekly Comcheck report to verify all documentation has been received on outgoing payments
Other duties as assigned by Maintenance Support Supervisor
Qualifications
Competencies
To perform the job successfully, an individual should demonstrate the following competencies.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; puts success of team above own interests; supports everyone's efforts to succeed.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Two year certificate from college or technical school, six months to one related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Corporate Micro Market Support Specialist - (Chattanooga, TN)
Support specialist job in Chattanooga, TN
Corporate Micro Market Support Specialist - (Chattanooga, TN) TN, Chattanooga Job Description: Corporate Micro Market Support Specialist Location:Chattanooga, TN (Corporate Office) Department:Retail Operations Support - Micro MarketsSchedule:Full-Time | Monday - Friday | Hybrid eligible
About the Role
Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, delivering innovative breaktime solutions that enhance customer experience. We are seeking a detail-oriented and team-focused Corporate Micro Market Support Specialistto join our Corporate Retail Operations Support team in Chattanooga, TN.
This role provides vital administrative and operational support to the Micro Market division by maintaining data integrity, assisting with reporting, and ensuring the accurate setup and maintenance of product and account information across multiple systems. The ideal candidate is analytical, organized, and thrives in a fast-paced environment where accuracy and communication are key.
Compensation:Competitive salary + comprehensive benefits package.
Key Responsibilities
+ Support the corporate and divisional Micro Market operations teams with product data management, reporting, and troubleshooting.
+ Enter, update, and maintain product information, pricing, and account setups in the company's operating systems.
+ Ensure cost, pricing, and product files are accurate and consistent across markets.
+ Generate and distribute weekly and monthly Micro Market reports, including sales, inventory, and performance data.
+ Respond to field requests related to product extensions, user access, and account or consumer balance inquiries.
+ Assist with the creation of product files and item catalogs for field orders and installations.
+ Partner with internal teams to maintain tracking databases and ensure up-to-date documentation.
+ Verify data integrity through regular audits, identifying and resolving discrepancies promptly.
+ Collaborate with Retail Operations Support leadership to streamline workflows and improve data management processes.
+ Perform additional duties and projects assigned by management.
Qualifications
+ Education: Associate degree required; Bachelor's degree in Business, Data Analytics, or related field preferred.
+ Experience: Minimum of 2 years of experience in data entry, reporting, or operational support; experience in foodservice, retail, or convenience services preferred.
+ Effectively manages, organizes, and prioritizes work in a fast-paced environment; strong ability to multitask while maintaining accuracy.
+ Excellent interpersonal, verbal, and written communication skills with a strong focus on collaboration and professionalism.
+ Exceptional attention to detail and analytical ability to ensure data quality and accuracy.
+ Demonstrated ability to work independently with minimal supervision while maintaining open communication with leadership.
+ Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Publisher) with advanced Excel skills including formulas (LOOKUP, IF, CONCATENATE), data parsing, pivot tables, charts, and graphs.
+ Ability to manipulate and interpret data efficiently, presenting findings in an organized and actionable format.
+ Strong decision-making and problem-solving skills with the ability to assess, negotiate, and resolve issues promptly.
+ Uses logic and critical thinking to anticipate challenges and implement effective solutions.
+ Demonstrated ability to build and maintain cooperative working relationships across teams, fostering trust, respect, and collaboration.
+ Adaptable, open to change, and capable of managing shifting priorities in support of evolving organizational needs.
+ Must pass background check and pre-employment drug screening.
Why Join Five Star?
+ Competitive salary and performance-based incentives
+ 401(k) retirement savings plan with company match.
+ Comprehensive medical, dental, and vision insurance plans (individual and family coverage).
+ Voluntary FSA, life insurance, and short/long-term disability options.
+ Seven (7) paid holidays and five (5) paid days off annually (PTO increases to 10 days after one year of service).
+ Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.
EEO Statement
Five Star Breaktime Solutions is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage veterans and individuals with disabilities to apply.
Location - TN, Chattanooga - TN
SPECIALIST, ROADSIDE SUPPORT
Support specialist job in Chattanooga, TN
USX HEADQUARTERS Sun-Wed 6:00 am to 4:30 pm No Grade: HR09 Compensation Range: $19.08 - $22.47 Who We Are: Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation's largest asset-based trucking companies. But the most valuable asset we offer isn't tractors, trailers, or even our exclusive, cutting-edge technology. It's the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise-both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that's what we call the POWER OF U.S.
Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you're passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!
* Medical, Dental, and Vision
* Basic/Supplemental Life
* Accidental Death/Dismemberment
* Health Savings Accounts
* Flexible Savings Accounts
* Company Paid Holidays
* Paid Time Off
* 401k with Employer Matching Contribution
* Employee Stock Purchase Plan
* Paid Parental Leave
* Short Term Incentive Program
* Employee Assistance Program
* Pet Insurance
Position Functions:
* Receive, document, and resolve incoming driver-reported maintenance issues.
* Triage over-the-road breakdowns to identify the safest and most efficient resolution.
* Make safe and cost-effective decisions to facilitate quick repairs to maximize equipment utilization
* Receive management approval for repair expenditures as needed.
* Quickly escalate more complex repair issues to appropriate team members.
* Secure service for road repairs.
* Respond to after-hours calls as needed.
* Assist drivers in all breakdown situations locally and OTR.
* Set up road calls and direct drivers to authorized repair facilities.
* Ensure all DOT/FMCSA regulations, local, state, and internal company procedures and standards are followed.
* Follow-up regarding repair completion and payment as needed.
* Maintain working knowledge of DOT and company safety regulations.
* Build familiarity with mechanical terminology, standard repair times and costs, and the technical platforms/systems used in daily operations.
* Stay current on incoming emails; respond promptly and professionally to drivers, vendors, and internal partners.
* Communicate clearly and accurately via phone, email, and vendor portals.
* Develop strong awareness of U.S. geography, terminal locations, and relevant local and state regulations.
* Document all maintenance events thoroughly and accurately in company systems.
* Review repair estimates and negotiate when necessary to ensure cost control and proper repair decisions.
* Enter accurate data documentation that is needed by the maintenance department as well as supporting teams such as Parts and Warranty that work based off your notes.
* Participate in ongoing training, coaching, and one-on-one feedback sessions; accept constructive criticism and apply it to improve performance.
* Perform other duties as assigned.
* Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
* Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
* Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.
What We're Looking For:
Education
* High school diploma or GED equivalent required
* Associate's degree in a relevant technical or business field demonstrating strong computer literacy, typing proficiency, and system navigation skills (e.g., Information Technology, Computer Science, Business Technology) or Associate's degree in a mechanical or technical field demonstrating strong mechanical knowledge and diagnostic ability (e.g., Diesel, Automotive Technology, Heavy Equipment, Industrial Maintenance, Mechanical Engineering Technology) preferred
* Equivalent years of experience are defined as one year of professional experience for each year of college requested
Experience
* 1+ year of experience in a call center or customer service environment required, 2+ years preferred
* 1+ year of mechanical or automotive troubleshooting experience required
* Experience using Cetaris Maintenance Software, AS400, and Microsoft Office applications (Excel, Outlook, etc.) preferred
* 2+ years of experience in the freight or logistics industry with 1+ years in maintenance-focused role preferred
* Transportation, Logistics, and/or Tech industry experience a plus
Skills & Abilities
* Possess strong, above-average mechanical and technical knowledge with the ability to accurately assess equipment concerns, identify likely causes, and determine the appropriate repair path. Capable of evaluating symptoms, asking targeted diagnostic questions, and leveraging available resources to make safe, efficient triage decisions
* Exhibit strong communication and problem-solving abilities, ensuring clear, accurate exchanges with drivers, vendors, and internal departments. Able to break down complex issues, ask the right questions, and make confident decisions to resolve maintenance problems efficiently
* Perform effectively in a fast-paced, high-volume environment, balancing multiple active cases and shifting priorities as driver needs, safety concerns, and repair demands arise
* Able to quickly learn and master all systems and platforms used in daily operations including Cetaris, Microsoft applications, XPM, OEM portals, and other maintenance-related tools - and utilize them efficiently and accurately
* Demonstrate strong computer literacy with fast, accurate typing and efficient system navigation. Must be able to type 70+ words per minute with high accuracy and use advanced computer navigation skills such as keyboard shortcuts, multitasking tools, and rapid movement between systems and platforms
* Adept at assessing organizational dynamics and managing change
* Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
* Proactive and pragmatic problem solver
* Communicates effectively across multiple mediums
Licenses & Certifications
* Technical diploma or certification in Diesel Technology or a related mechanical program preferred
* D.O.T. certification or comprehension preferred
* OEM certification preferred
Work Environment / Physical Requirements - Normal office settings.
This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.
This role will remain open until it has been filled.
NA
Technical Support Specialist
Support specialist job in Cleveland, TN
AppliancePartsPros.com(APP), founded in 1999, is a secure and established national online retailer serving do-it-yourselfers. Our core values include Service, Company and Personal Growth, Teamwork, Taking Initiative, Communication, and Passion. Our people interact less like co-workers and more like family, friends, and teammates. We pride ourselves on customer loyalty, team building, and the creation of strong company culture. Our satisfaction comes from progressing in our personal and professional development within the AppliancePartsPros.com family. We work hard, but we never forget the value of family, friends, fellowship, and fun. For all these reasons, we wake up excited and passionate about our work here each day.
We've won BizRate's prestigious "Circle of Excellence" Platinum Award twelve years in a row (2007 - 2024) and have earned an EXCELLENT rating from STELLAService. We have also been rated as one of the "Best of the Web Top 50 Retailer Sites" by Internet Retailer Magazine. Our goal is a success through superior customer service, innovation, quality, tirelessly pursuing new growth and learning opportunities while maintaining a rock-solid commitment to both our customers and our working team.
We are searching for candidates to support technical questions for appliance and lawn and garden repairs. The position is in an office environment explaining and diagnosing DIY repairs in written and verbal form.
Strong Appliance Repair Knowledge or Lawn and Garden Repair Equipment Knowledge (5 plus years' experience a must)
Presentation skills or experience in training (Preferable but optional)
Presenting DIY tutorials onscreen
Strong knowledge of Internet Search Engines
Experience using a computer with multiple screens and tab browsing
Typing 35 WPM is required
Excellent Communication skills- verbal, written and listening- sufficient level in order to assist internal and external customers in written and verbal form.
Must be will to work a flexible work schedule to include one day on the weekend.
Perks
Fun, Friendly and Family Atmosphere
As a corporation, we pay 100% of the employees Medical, Dental and Vision premiums.
Paid Vacation Time
Paid Sick Time
Paid Company Holidays
Understanding Management Team
Breakroom that includes full kitchen, ping pong table, pool table and two 55-inch flat screen TV.
Our employees are treated to catered monthly lunches and provided breakfast weekly.
Yearly Performance Bonus
Annual Performance Reviews
AppliancePartsPros.com is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
Applicants must be able to pass a drug screening and background investigation.
********This position is not IT Technical Support. ********
Intake Specialist
Support specialist job in Chattanooga, TN
Focus Treatment Center is an equal opportunity employer.
Focus strives to maintain an inclusive work environment where employees are welcomed, valued, respected, heard, and benefit from a safe work environment. We believe that diversity brings strength and equality of opportunity must be free from discrimination.
Saturday & Sunday 9a-5pMust be self-motivated and dependable.
POSITION SUMMARY
This position, under the direction of the Director of Admissions, is responsible for all aspects of the admissions process in accordance with facility policies and procedures and regulatory entities.
QUALIFICATIONS
Diploma or GED required. College degree, or an equivalent in experience and education in Social Work, Psychology, or Nursing is desirable. Must be highly customer service oriented and competent with computers and other office equipment.
PERFORMANCE EXPECTATIONS
Process all necessary documents and information on all new patients in a timely manner and in accordance with established protocols, including inputting information into the EMR system.
Obtain all pertinent clinical information (including but not limited to: demographics and insurance information, clinical intake assessment information or other information as directed) on incoming patients by interviewing patients (or their families) in a courteous and efficient manner.
Answer and screen all inquiry calls, emails, text messages, chats, or treatment applications. Follows up on inquiries to schedule potential admissions.
Verify insurance benefits and document all conversations with insurance companies making sure to relay this information to the potential patient in a timely manner.
Collect accurate clinical data to facilitate admissions process both over the phone and during face to face interactions. Ensures that admission forms and EMR information is signed correctly and documented properly.
Regularly communicate with other team members and interface in a positive, constructive, and helpful manner to promote cohesiveness, reduce conflict, and provide for resolution .
Respect the dignity and confidentiality of all patients.
Receive patients, family members and other guests in a professional and courteous manner.
Perform drug screens and other Admissions tests in a respectful and professional manner and properly record the results in the EMR.
Perform the initial pre-authorization for prospective patients with the insurance company, when necessary, in a timely manner.
Involve appropriate clinical staff as necessary during the admissions process to include the Admissions Director, Clinical Director, or Director of Nursing.
Perform other job duties as assigned by the Director of Admissions.
ADDITIONAL RESPONSIBILITIES
Accept responsibility for professional growth and development of self.
Adhere to facility and departmental policies and procedures.
Attend all mandatory facility in-services and staff development activities as scheduled.
Adhere to facility standards concerning conduct, dress, attendance and punctuality.
Support facility wide performance improvement goals and objectives.
Maintain confidentiality of employees and patients.
PC Tech
Support specialist job in Chattanooga, TN
PC Tech needs One (1) or more years experience as a full-time professional in the field of information technology, with a strong grasp of computer hardware and software fundamentals
PC Tech requires:
Excellent interpersonal communication, customer service, problem solving, and time-management skills.
Dedication to on-going technical education, both as a student and a teacher.
Able to perform heavy lifting.
PC Tech duties:
Configures, delivers, and installs PCs, peripherals, and corporate standard software.
Oversees the building and maintenance of corporate computer images for laptops and desktops.
Organizes and oversees the return of leased computer equipment, and prepares out-of-date equipment for donation or disposal.
Provides information for use in management decisions on the selection of desktop, laptop, and computer peripherals.
Maintains inventory of computers and components.
Serves as backup to PC support specialists, providing end-user support under their guidance and direction.
Contributes, as a subject matter expert (SME) to the development, implementation and maintenance of PC-related policies, procedures, and standards that conform with organizational objectives and IT industry best practices.
Documents technical issues and their resolution, in accordance with corporate standards.
Temporary Support Associate
Support specialist job in Calhoun, GA
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
The Temporary Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.
Sample of tasks required of role:
CASH WRAP:
* Greeting the customer with a smile and with eye contact and offering your name
* Interact genuinely and naturally with the customer
* Read cues and determine customers' needs
* Conduct email/name capture, where permitted by law
* Maintain accuracy when operating POS
* Maintain cash wrap organization and cleanliness
* Suggest multiple addâons
* Maintain cash and POS media accurately and in compliance with Coach policy
* Create lasting impression by genuinely thanking customers and provide reason to return
* Represent Coach brand appropriately
STOCKROOM / WAREHOUSE:
* Receive shipment and transfers
* Notify Store Management when new product arrives
* Scan cartons/transfers, verifying store information is correct
* Communicate all discrepancies to Store Management
* Process shipment/transfers according to Coach standards and timeframes
* Organize and clean stock room daily; to include offsite / remote warehouse as applicable
* Shift/organize product in the stockroom; react to sell through and make room for new product
* Manage stock levels/product ownership in back-of-house and sales floor
* Prepare and conduct regular cycle counts, as directed
* Participate in store physical inventory counts, as scheduled
* Maintain Company Loss Prevention standards
SALES FLOOR:
* Regularly analyze sales floor to assess replenishment needs
* Replenish sales floor/assigned zone
* React to sell through and execute visual merchandising needs.
* Support sales floor activities, as directed
* Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
* Respond to customer requests confidently; partner with sales team or Store Management, when needed
* Upkeep housekeeping standards
Competencies required:
* Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
* Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
* Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably.
* Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
* Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
* Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty.
Additional Requirements
Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at **************
Our Competencies for All Employees
* Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
* Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
* Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
* Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
* Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
* Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
* Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
* Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
* Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at **************
General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
Req ID: 122203
Neuroscience LTC Specialist - Nashville/ Chattanooga/ Knoxville, TN
Support specialist job in Chattanooga, TN
Otsuka America Pharmaceutical Inc. is a global healthcare company with the corporate philosophy: "Otsuka-people creating new products for better health worldwide." Otsuka researches, develops, manufactures and markets innovative products, with a focus on pharmaceutical products to meet unmet medical needs and nutraceutical products for the maintenance of everyday health.
In Otsuka's evolved customer engagement model, a Neuroscience LTC Specialist will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat.
The Neuroscience LTC Specialist will report directly to the respective Area Business Lead coordinating with other local Neuroscience Specialists and cross functional colleagues in Medical Affairs (MSLs) and Market Access (RAMs) under appropriate guardrails. You will serve as the primary point of contact for long-term care accounts and healthcare providers (HCPs). Additionally, you'll coordinate speaker programs, organize local provider groups for discussions, and share opportunities and feedback with the Area Business Lead. This includes providing valuable local market insights to help shape local strategy and team objectives.
**Position Overview**
This position requires a deep understanding of regulatory requirements, operational challenges, and the distinct clinical and quality-of-life needs of LTC (Long Term Care) residents. The specialist will effectively position solutions that add value to LTC facilities and foster strategic relationships with key decision-makers.
**Key Responsibilities**
+ Demonstrate a comprehensive understanding of the LTC environment, including regulatory requirements, operational challenges, and the specific needs of residents. Use this knowledge to effectively position solutions that add value to LTC facilities.
+ Identify and cultivate strategic relationships with key decision-makers within LTC facilities, such as administrators, directors of nursing, and pharmacy managers. These stakeholders directly influence purchasing and treatment decisions and can provide critical insights into each facility's goals and pain points.
+ Develop and execute tailored communication and sales strategies that align with the unique priorities of each LTC facility. Ensure your approach speaks directly to their operational demands, patient outcomes, and compliance objectives.
+ Provide detailed, on-label information that aligns with the product label, including handling complex on-label details in accordance with approved materials. Ensure compliance with regulatory standards and provide clear, accurate information to healthcare providers.
+ Address key aspects of product access, such as local market payor coverage, co-pay options, prior authorization requirements, formulary placement, and availability expectations. This information helps healthcare providers understand how patients can access the products and what financial considerations may be involved.
+ Offer established guidance on patient care, including system protocols, standard of care guidelines, discharge protocols, and published expert opinions. This information supports healthcare providers in delivering high-quality care and ensures they are informed about the latest best practices and recommendations.
+ Utilize a range of virtual or digital tools to engage customers personally. This can include webinars, virtual meetings, digital newsletters, and interactive online platforms. Personal engagement helps build strong relationships and fosters trust and collaboration between the company and its customers.
**Experience & Qualifications**
+ A minimum of 2 years of pharmaceutical or medical device sales experience.
+ Must reside within a commutable distance of 50 miles from the primary city in the sales territory.
+ Essential experience in pharmaceutical sales, healthcare management, or a related field. Experience within the long-term care (LTC) sector or with healthcare providers is highly advantageous.
+ Minimum of 4 years of experience in a sales role with healthcare providers (HCPs), ideally representing multiple products.
+ A thorough understanding of the LTC environment, including regulatory requirements, operational challenges, and the clinical needs of LTC residents.
+ Proven ability to build and maintain strategic relationships with key stakeholders within LTC facilities.
+ Ability to thrive in an ambiguous environment undergoing transformation.
+ Proven track record in coaching, training, and mentoring peers or others.
+ Excellent verbal and written communication skills to effectively convey complex information and engage with healthcare providers and decision-makers.
+ Demonstrates a commitment to ethical business practices, an understanding of regulatory standards, and the ability to execute business activities in compliance with Company policies and guidance.
**Key Sales Capabilities**
+ **Territory Analysis / Business Planning**
+ Uses competitive data and business reports to track progress and uncover opportunities, including sales data and promotional budget
+ Displays knowledge of territory and business conditions that impact sales results to establish near term priorities for his/her territory business plan
+ Responds compliantly to competitive threats and opportunities
+ Educates office staff on payer guidelines and reimbursement procedures to increase pull through
+ Effectively utilizes promotional materials
+ **Selling Skills, Engagement & Account Pull Through**
+ Maintains ongoing awareness of internal support team resources available throughout the ecosystem and utilizes appropriately
+ Applies market and industry knowledge to overcome objections and influence prescribing habits during the total office call
+ Identifies territory professional groups to network and ensure access/exposure to potential key opinion leaders
+ Builds strong relationships with all key office/practice personnel and focuses on patient health in conversations with all staff members. Takes personal responsibility for follow-through and providing value to the accounts by providing accurate information in response to their needs
+ Delivers effective and balanced office calls and sales presentations utilizing the appropriate approved marketing materials and technical references (e.g. studies, package inserts, etc.) with clarity and confidence to help HCPs enhance patient outcomes; demonstrates competent product knowledge of own product and competition
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $112,800.00 - Maximum $162,150.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Mechanical Specialist - FT - Nights (73200)
Support specialist job in Dalton, GA
Hours: 3:30PM - 12AM
Days: Monday - Friday
Responsible for ongoing operation of routine plant operations and first responder to routine maintenance calls. Duties include installation of some electrical, plumbing and HVAC equipment. Responsible for all routine inspections, repairs, replacements and adjustments to the equipment and building surface located in their assigned zone to assure optimal safety and compliance with medical center and quality standards. Work is mostly inside, may encounter hazards associated with electrical repairs. Occasionally works in hot, noisy areas. Requires flexible work schedule, weekend and/or on-call work. Ability to conceptualize complex electrical, electronic, mechanical and HVAC systems for maintenance and repair. Must be able to adjust to changing tasks and make some independent judgments on the repair of malfunctioning equipment.