Help Desk Support Specialist
Support specialist job in Newport News, VA
Desk Side Support Specialist - Tier 2
The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, and install customer computing devices, peripherals, software, and associated IT assets at on-site locations. This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT needs. The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional off-site environments.
Key Responsibilities
Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peripherals, software, and IT assets.
Perform routine device and software maintenance, including proactive updates, patches, diagnostics, and optimization to minimize downtime.
Manage and maintain a loaner pool of mobile devices and peripherals (laptops, smartphones, tablets, projectors, etc.) for short-term employee use.
Prepare obsolete computers, peripherals, and software for excess, ensuring secure data removal from hard drives in compliance with DOE, NIST, and OIM guidance/orders.
Ensure availability, functionality, and proper tracking of IT assets, supporting readiness for new device types and technologies.
Provide IT equipment setup and services for SC meetings, ensuring operational readiness; support may be required off-site.
Install, operate, and maintain videoconference systems; deliver customer training and instructional documentation for system use.
Provide executive staff off-site support (approximately once or twice per year) to ensure access to SC Government Furnished Equipment (GFE) and automated services.
Support existing and emerging technologies, including Apple devices (iPhones, iPads, desktops, laptops) and other standard/future product suites.
Ensure deskside support staff maintain foundational knowledge in hardware, software, networking, and troubleshooting methodologies aligned with industry standards (CompTIA A+, ITIL v4 Foundations, HDI Certification).
Maintain staff proficiency through ongoing certifications and training to align with technological advancements and regulatory changes.
Adapt to evolving technologies, platforms, and organizational priorities to ensure continued alignment with SC needs.
Qualifications
Foundational knowledge equivalent to industry-recognized certifications such as CompTIA A+, ITIL v4 Foundations, or HDI Certification.
Hands-on experience with deskside support, including hardware/software troubleshooting, deployment, and maintenance.
Proficiency in supporting Apple devices and Microsoft-based environments.
Knowledge of secure data removal practices aligned with DOE, NIST, and OIM standards.
Strong customer service and communication skills, with the ability to train and document processes for end-users.
Flexibility to support off-site meetings and executive staff as required.
Commitment to continuous learning and certification to remain current with emerging technologies and regulatory requirements.
HIV Program Specialist 1
Support specialist job in Norfolk, VA
CAN Community Health is the nation's premier resource in ending epidemics with a mission of empowering wellness, has an exciting opportunity for a HIV Program Specialist 1.
We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values. We offer a good quality of life with an excellent daytime schedule, competitive pay with a bonus plan, premiere benefits package with a retirement plan with a generous company matching contribution. We have received recognition in 2025, 2024, 2023, 2022, 2021, 2019, & 2018 NPT's Best Non-Profit to Work for Award.
CAN is a Drug-Free Workplace. All potential hires will be required to take and clear a pre-employment drug screen upon job offer.
You can find out more about us by visiting our website at *************************** Apply Today!
Salary: Starting at $21-$24 per hour based on experience.
Statement of Purpose: The Program Specialist 1 is an entry-level position for CAN Community Health's Education & Prevention Team that focuses on the provision of program services including but not limited to HIV/STI testing, health education, and community outreach. This position reports directly to the HIV Prevention Program Manager.
Salary: Starting at $21-$24 per hour based on education and experience.
Primary Tasks:
Provides HIV/STI/Hepatitis C testing and pre- and post-test counseling in both clinic and community-based settings. Accurately documents the provision of testing in the electronic medical record and on paper as required.
Provides education on Pre-exposure Prophylaxis to clients and community members and navigates clients for Pre-exposure Prophylaxis program.
Serves as a representative of CAN Community Health during community-based outreach events. Conducts tabling and provides health education and testing as appropriate.
Distributes condoms to community members and partner organizations.
Collaborates with other disciplines internally and externally to coordinate client/patient services and community needs.
Ensures client confidentiality 100% of the time by conforming to HIPAA laws and CAN Community Health Policies and Procedures.
Drives and maintains the mobile sprinter unit as needed/applicable.
Accurately documents and maintains records as related to grant efforts, including but not limited to time spent.
Secondary Tasks:
Participates in professional training and education to advance skills/knowledge of HIV/STIs/Hepatitis C.
Maintains required certifications for the provision of services including but not limited to testing, as required by state/local health department.
Supports CAN Community Health's efforts to develop new partnerships and partnership agreements in assigned region/territory.
Represents CAN Community Health at local, state, and national conferences and meetings, as deemed necessary.
Prepares HIV home test kits for distribution and utilizes appropriate forms and platforms to provide HIPAA compliant support to clients participating in the tele-testing program.
Conducts online health education through the use of dating geolocation applications for CAN's virtual outreach program.
Participates in special projects and initiatives and other duties as assigned.
Knowledge, Skills and Abilities Preferred:
Ability to apply principles of health promotion and disease prevention.
Ability to accurately coordinate several tasks at one time.
Able to work autonomously and self-motivated.
Strong interpersonal skills and the ability to work effectively with a diverse population.
Knowledge of community health services and agencies.
Working knowledge Microsoft Office products including Outlook, Excel, Power Point and Microsoft Word.
Demonstrates appropriate organizational skills.
Demonstrates excellent communication skills.
Ability to utilize problem-solving techniques.
Demonstrates knowledge of HIPAA compliance.
Knowledge of CDC effective behavioral interventions and motivational interviewing.
Ability to work non-traditional hours on a regular basis, including nights and weekends.
Requirements:
Education/Professional:
High School Diploma required
Minimum 1 year experience in a related field preferred, relevant college-level coursework may substitute for experience
CAN Required Trainings:
General Orientation HIV/AIDS Violence in the Workplace
Sexual Harassment HIPAA Health Stream Courses (as assigned)
Physical Requirements:
Neat professional appearance
Exert up to 25 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. Physical demands are in excess of those of sedentary work. Light work usually requires walking or standing to a significant degree.
Requires expressing or exchanging ideas by means of spoken word, visual and auditory acuity.
Machines/Equipment & Tools Used:
Computer Equipment
Multi-line Telephone
Fax & Other Business Machines / Technology
Valid driver's license and ability to operate a motor vehicle
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Responsible To: HIV Prevention/Program Manager
Must be able to pass a Level I background check (a Level II background may also be required).
CAN Community Health, Inc. is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
PI3592a5c572db-37***********7
Quotations Specialist
Support specialist job in Virginia Beach, VA
The Quotations Specialist (QS) is an advanced-level position within our organization. The primary objective of this role is to quote, capture, and effectively manage projects, both on the open bid market and those specified by our agency personnel. The Quotations Specialist will be involved in all areas of the sales and marketing process and will be considered a profit center.
To be effective, the QS must develop strong relationships with distributors and key contractors to further differentiate Resource Lighting + Controls from our competition. The QS will also play a vital role in developing internal company processes to better manage in-house projects and increase team awareness of pricing strategies and methodologies that can improve overall bidding success rates.
The Quotations Specialist serves as the eyes and ears of our organization, working closely with company principals to ensure our investments and directives align with market needs. The QS is also the voice by which our goals and capabilities are communicated to customers and manufacturers. Integrity and professionalism are essential in representing the company and protecting our reputation.
This position requires a strong awareness of market trends to identify existing revenue opportunities while creating new ones. The ability to develop, implement, and follow through with a sales strategy is a key indicator of success.
Our industry is dynamic in that the design standards, building codes, manufacturers, products, markets, and customers are constantly evolving. A successful Quotations Specialist must stay informed and adaptable to maintain leadership within the marketplace.
This role includes a base salary, with opportunities to earn bonuses, commission and performance-based incentives.
Responsibilities
Develop and execute a consistent sales plan to accomplish the steps you and the principals determine necessary to accomplish your market and revenue objectives.
Meet or exceed all individual revenue goals.
Develop tools and methodologies that are instrumental in gaining efficiencies in the bid/project management processes while communicating market knowledge for the success of all sales personnel.
Target, track and book all available projects or opportunities.
Track and monitor hit ratio on projects bid vs. projects awarded to Resource Lighting.
Develop a follow up strategy that will keep you informed of all stages relative to a project and will allow us to meet all reasonable stakeholder (contractor, distributor, designer, principals, etc.) expectations.
Develop and maintain a communication structure that proactively informs customer of the project status.
Develop and record a budgetary system by dollar value per square foot that can be used to bid or estimate projects based on their design characteristics.
Develop and deliver sales presentations on RLC's factories, their products and sales programs to your target customer base.
Educate our customer base so they may replicate/promote our sales initiatives to their customer segment.
Provide application and technical assistance both on-site and in the office to customers on lighting and lighting control components.
Use internal/external business systems to provide pricing, layouts and technical data to customers.
Provide assistance to facilitate the steady, organized flow of standard and non-standard business through the office.
Exhibit interest and initiative in gaining continuous knowledge and expertise in the field of lighting sales.
Maintain a vested interest in the general business flow of RLI's operation to better serve the sales group and our customers.
Support and attend all requested internal and factory training sessions.
Support and attend all requested internal operational and sales meetings.
Support and participate in all requested RLC functions.
Requirements
Advanced electrical/lighting quotation experience.
Ability to assemble a complete and competitive project bid that addresses all areas of the solicitation requirements while maximizing the profitability to the company.
Knowledge of local building codes, national or local governing agencies that regulate or create standards relating to lighting design.
Advanced understanding of lighting technology, products and their application.
Advanced understanding of lighting design and the ability to interpret electrical schematics and drawings related to lighting and lighting systems.
Ability to interpret specifications (performance, project and product).
Continually exhibit qualities of leadership.
Awareness of industry/customer trends and the products or services RLI offers that fulfill their needs.
Desire to sell and find solutions to customers lighting needs.
Solid understanding of RLI's manufacturers' products, the resources that support them and the tools or processes necessary to sell them to the customer.
Determination to be the best in your given position or field.
Must be able to develop and execute a documented sales strategy.
Must be able to target and create market opportunities and assemble or create the tools necessary to capture it.
Must be a solid, effective business resource.
Must be diligent in gaining the knowledge and certifications necessary to be respected in your product area.
Must possess a high level of personal ownership.
Strong interpersonal skills.
Good written communication.
Knowledgeable with the Microsoft Office Suite of products - Word, Excel, Outlook.
Must have good organizational skills, with the ability to multi-task to meet deadlines.
Must be able to create and maintain an impeccable reputation among peers, Resource Lighting + Controls (RLC) competitors, manufacturers and customers.
Maintain confidentiality of sensitive information relative to RLC's business and that of the customers we support.
Technical Support Specialist
Support specialist job in Norfolk, VA
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Norfolk, VA.
This position is contingent upon award.
How Role will make an impact:
Technical Proficiency:
* Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure)
* Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup)
* Electronic device functionality (computers, network components, peripherals)
* Operating System command line execution (e.g., ipconfig, netstat)
* Cloud computing service and deployment models (SaaS, IaaS, PaaS)
* Network protocols (TCP/IP, DHCP, DNS)
Security Awareness:
* Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control)
* Data security standards (PII, PCI, PHI)
* Information classification, compromise procedures, and incident management processes
Support and Service Delivery:
* Risk management processes (assessment and mitigation)
* Incident data analysis and trend identification Service desk best practices
* Customer service and communication skills
* Technical training development and delivery Incident tracking and solution database management
* Trouble ticketing system utilization (incident, problem, event documentation)
* Standard Operating Procedure (SOP) development and maintenance
Requirements
What You Will Need to Join Our Award-Winning Team:
* Clearance: Must possess and maintain an active Secret Clearance
* Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support.
* IAT II Certification
Business Central Support Specialist
Support specialist job in Virginia Beach, VA
Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers' greatest asset - their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you're starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
Groundworks is seeking a talented Business Central Support Specialist to join our tribe in Virginia Beach, VA!
The Business Central Support Specialist is responsible for providing technical support, troubleshooting, and maintenance for the Microsoft Dynamics 365 Business Central ERP system. This role supports system stability, user productivity, and integration performance across the organization.
Duties and Responsibilities
* Provide tier 1 technical support for Microsoft Dynamics 365 Business Central users across the organization
* Troubleshoot and resolve ERP-related issues, including functional and technical problems
* Manage and respond to support tickets through Zendesk help desk platform
* Document issues, solutions, and processes to build a comprehensive knowledge base
* Collaborate with business users to understand requirements and translate them into system solutions
* Perform root cause analysis on recurring issues and implement preventive measures
* Support system integrations and API connections between Business Central and other business applications
* Assist with user training and create support documentation
* Monitor system performance and proactively identify potential issues
* Participate in system testing for updates, patches, and new feature implementations
* Work closely with external vendors and Microsoft support when needed
* Contribute to continuous improvement initiatives for system optimization
* It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
Qualifications
* 1-3 years of experience providing ERP support, including direct experience with Microsoft Dynamics 365 Business Central
* Minimum of one year of experience in IT operations or a related field
* Experience with help desk ticketing systems (Zendesk preferred)
* Basic understanding of system integrations and API concepts
* Proficiency in ERP troubleshooting methodologies
* Understanding of business processes across finance, operations, and supply chain
* Strong analytical and problem-solving abilities
* Excellent written and verbal communication skills
* Ability to work independently and manage multiple priorities in a fast-paced environment
* Dynamic and adaptable approach to changing business needs
Preferred Qualifications
* Experience in the construction, home services, or related industry
* Microsoft Dynamics 365 Business Central certifications
* Experience with Power Platform (Power Automate, Power Apps)
* Experience with data migration and system upgrades
Working Conditions
This position will be performed on site at the Corporate office in Virginia Beach during standard office hours. Extended hours might be required based on operational needs or seasonal workload.
Requirements
* Full-time
* Onsite: 1741 Corporate Landing Pkwy, Virginia Beach, VA 23454
What we provide for our employees
* Competitive base compensation with lucrative bonus potential
* Equity ownership in the nation's largest and fastest growing foundation repair and water management company
* The best-in-class training programs
* Advanced leadership training opportunities
* Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match after applicable waiting periods
* Paid time off including 6 holidays after applicable waiting period
Groundworks is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.
With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!
We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!
Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset - their home.
When customers choose a local Groundworks company, they can feel confident they're hiring the trusted local experts who will ensure the job's done right.
When you choose Groundworks, you'll join thousands of Tribemates who are making history.
What we Provide:
* Competitive Pay
* Employee Company Ownership Opportunities
* Industry Leading Training Programs
* Leadership Development and Career Growth Tracks
* Comprehensive and Affordable Benefits Package
* Top Workplace with Award Winning Culture
Auto-ApplyTechnical Support Specialist
Support specialist job in Virginia Beach, VA
Job Description
Responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems.
Responsibilities:
Analyze operational and training data to assess performance and identify improvements.
Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff.
Develop instructional materials and deliver presentations to large, diverse audiences.
Operate computer-based systems for simulation, analysis, and reporting.
Apply knowledge of Navy operational and administrative directives and procedures.
Qualifications:
Bachelor's degree preferred.
3 to 5 years of relevant experience required.
Strong analytical, communication, and presentation skills.
Familiarity with Navy systems, tactics, and operational environments.
Secret Clearance required with ability to obtain TS/SCI
Benefits: Sayres Defense offers a competitive benefits package including medical, dental, and vision insurance, retirement plan options, paid time off, and additional employee support programs. Eligibility and specific offerings may vary based on position, location, and other factors.
The position description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this position. The incumbents may be requested to perform position-related tasks other than those stated in this description. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability or veteran status.
At Sayres, our employees enjoy an atmosphere conducive to realizing their potential through personal and professional development while simultaneously exceeding customers' expectations. We offer a broad spectrum of technical, engineering and administrative services including acquisition, financial and program management; fleet synthetic training; logistics; ship construction engineering; systems engineering and integration; wargaming; test and evaluation; security, counterintelligence and policy analysis.
Sayres is headquartered in Washington, DC with offices throughout the United States and has a presence abroad.
#cj
Job Posted by ApplicantPro
Computer Field Technician
Support specialist job in Norfolk, VA
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 4-6 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Tech Support Analyst I (Bilingual English/Spanish)
Support specialist job in Norfolk, VA
ADP is hiring a Technical Support Analyst (Bilingual English/Spanish).
Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself.
As a Technical Support Analyst, you will provide on-the-spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. You'll also support product upgrades, maintenance, and diagnostics.
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: ******************************************
WHAT YOU'LL DO:
Responsibilities
What you can expect on a typical day:
Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more -- providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed.
Serve as the Subject Matter Expert for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products.
Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner.
TO SUCCEED IN THIS ROLE:
Required Qualifications
1+ years of Customer Service experience
(Bilingual English/Spanish)
Tech Support Analyst I (Bilingual English/Spanish)
Support specialist job in Norfolk, VA
ADP is hiring a Technical Support Analyst (Bilingual English/Spanish).
Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself.
As a Technical Support Analyst, you will provide on-the-spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. You'll also support product upgrades, maintenance, and diagnostics.
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
WHAT YOU'LL DO:
Responsibilities
What you can expect on a typical day:
Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more -- providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed.
Serve as the Subject Matter Expert for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products.
Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner.
TO SUCCEED IN THIS ROLE:
Required Qualifications
1+ years of Customer Service experience
(Bilingual English/Spanish)
IT Support Specialist I
Support specialist job in Norfolk, VA
Job Description
Job Title: IT Support Specialist I Department: Support Job Type: Regular Full-Time
Who We Are:
Mode5 is a leading IT Managed Services company providing world-class technology services to businesses for the past 23 years. We provide an exciting and stable work environment. With our strong growth, Mode5 is looking for talented people to join our team and is seeking an IT Support Specialist. This is not the typical stale IT job where you're stuck working on the same old network and aging technologies with limited growth. Here, you will support many technologies, while partnering with talented people in your everyday work!
What You Need:
As an IT Support Specialist, you will need a working knowledge of Microsoft technologies, workstations, and networks, along with a high value for customer service.
Minimum of 1 to 2 years' of remote and onsite desktop support experience
Direct experience with Windows 11 and Microsoft 365
Hands on experience with Active Directory user administration and basic networking
Managed Services or Technology Consulting experience a plus!
Things You Will Do:
As an IT Support Specialist, you will troubleshoot a wide variety of challenging issues such as the following:
Troubleshoot, and resolve user support issues while maintaining customer satisfaction.
Support desktops, software and networks in multiple environments.
Diagnose, configure, and resolve network issues involving routers, switches, and connectivity.
Your Benefits:
At Mode5, your role will make a significant impact to our clients each day while providing the opportunity to work with new technologies each day. Here, you will grow and develop technically and professionally. We take personal development seriously, and love to promote within.
Free Fridays! - Every other Friday off. Paid!
Competitive Compensation
Medical, Dental, and Vision Insurance
Simple IRA Savings Plan with Company Match
Certification Assistance and Bonus Reward Program
Paid Holidays and Vacation Days
Causal Work Environment
Employee Social Events
Life Insurance Coverage
Incidental Telecommuting
Employee Referral Bonus
Alt. Titles: IT Support Specialist, IT Desktop Specialist, IT Helpdesk, , IT Support Technician
Must be available to work at our Norfolk office.
We are an Equal Opportunity Employer
Technical Support Specialist
Support specialist job in Norfolk, VA
Job DescriptionBoarhog will be hiring a Technical Support Specialist in Norfolk VA to support the Surface Combat Systems Training Command (SCSTC) which requires Network Administrative Support, including Information Management, Computer and Local Area Network (LAN) Administration, Cyber Security, System Assessment and Authorization (A&A), Functional Area Needs Analysis/Research, Technical Documentation, and Technical Helpdesk Support. SCSTC consists of the Command and Staff located in Dahlgren, Virginia, as well as SCSTC Units, Sites, and Detachments worldwide.
Travel may be required to locations such as Mayport FL, Pearly Harbor HI, Everett WA, Rota Spain, and Yokosuka Japan. The use of overtime is authorized when necessary to cope with emergencies, to perform tests, or conduct operations that are continuous in nature and cannot reasonably be interrupted or completed otherwise. The Boarhog headquarters is in San Diego CA with the Boarhog Program Manager for this contract operating out of Boarhog's Richmond VA office.
REQUIRED SKILLS and KNOWLEDGE:(1) Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS)
(2) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes
(3) Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance
EXPERIENCE:Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/HelpDesk support.
CERTIFICATION:IAT Level I (e.g. CompTIA A+, Network+)
CLEARANCE:All Contractor personnel shall possess, at a minimum, at the time of Task Order award a current SECRET clearancebased on a Tier 3 (T3)/Tier 3 Reinvestigation (T3R) completed within the last 10 years.
OTHER HIRING CONSIDERATIONS:Preference is given to candidates who reside in a Historically Underutilized Business Zone (HUBZone) as determined by the Small Business Administration (see SBA website)
BOARHOG BENEFITS:Boarhog has over 13 years of defense industrial base steady, controlled growth and profitability, offering our full-time associates a remarkable compensation package, including:
Competitive salary and opportunities for additional compensation.
Greater Self-Determination
Medical / Dental / Vision Health Benefits.
Generous 401K retirement plan after six months of full-time employment, with pre-tax/post-tax options and company matching with immediate vesting to boost retirement savings
Vacation.
Health savings account.
Stipend for residing in a HUBZone location
Relocation or small signing bonus, and earned a performance bonus.
We thrive in a welcoming culture within a completely flat organization, with a demonstrated vested interest in our associates' personal and professional goals and aspirations, taking pride in the resulting exceedingly low associate turnover rate. As a successful and respected SBA Certified Service Disabled Veteran Owned (SDVO) and Historically Underutilized Business Zone (HUBZone) small business, there is no fat on the Boarhog, promoting a great degree of self-determination... nobody with Boarhog has ever and will never make a living watching other associates do work. The company Chief Executive Managing Member and Owner actively engages in the day-to-day operations and growth objectives, and also periodically performs direct on government and commercial contracts. Pigs in the breakfast... skin-in-the-game, and the story behind our logo. Come join us!
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3016 - Technical Support Specialist
Support specialist job in Norfolk, VA
Provide IT/help desk support across enterprise environments, troubleshooting systems/network issues, supporting end users, tracking incidents, and maintaining SOPs.
Key Responsibilities
Deliver help desk/IT support; troubleshoot network and system issues; support remote access.
Use common network tools (ping, traceroute, nslookup) and OS command line (ipconfig, netstat).
Apply security awareness: classification/compromise procedures, incident management processes, and data protection standards (PII/PCI/PHI).
Perform incident tracking and solution database management; utilize trouble ticketing systems to document incidents/problems/events.
Develop/maintain SOPs; support customer service and technical training delivery.
Qualifications (Citizenship, Education, Experience, Skills)
Experience: 2+ years related experience in industry, federal, or DoD IT/Help Desk support.
Skills: Networking fundamentals, IAM/PKI awareness, remote access, service desk best practices, incident analysis/trending, and strong communication/customer service.
Required DoD Systems, Tools, and Framework Experience
Office tools: Ability to document work clearly (incident/problem/event documentation) and maintain SOPs.
Scheduling/Tracking systems: Trouble ticketing system utilization plus incident tracking/solution database management.
Security/Information handling: Knowledge of information classification, compromise procedures, incident management processes, and handling data standards (PII/PCI/PHI).
We are an Equal Opportunity Employer and strive to provide equal employment opportunity to all applicants and staff in accordance with sound employee relations practices and federal and state laws. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry, genetic information, pregnancy status, or any other characteristic protected by law.
Information Technology Support Specialist
Support specialist job in Duck, NC
General Description
Under general direction, the IT Support Specialist will provide on-site technical support for the U.S. Army Corps of Engineers' Engineering Research and Development Center (ERDC) Field Research Facility. This role serves as the primary point of contact for all local IT needs, ensuring smooth daily operations of computers, network devices, and related systems. The specialist will support end users with hardware, software, and connectivity issues; coordinate with enterprise IT teams on system installations and maintenance; and maintain accurate documentation of equipment and service activities. This position requires strong technical knowledge, hands-on troubleshooting skills, and a commitment to providing responsive, professional customer support in a research and field environment.
How You Will Fulfill Your Mission
Serve as the first point of contact for ERDC FRF lab customers seeking information technology-related technical assistance
Provide end-user support for desktop and notebook systems
Interact with users daily and assist them with technical issues related to their Windows or Macintosh desktop or notebook system, client application software, printers, or mobile device.
Serve as on-site POC for all IT equipment, such as network devices and server systems.
Perform desktop and laptop imaging and installation as needed.
Record all work in a helpdesk ticketing system.
Assist network and systems administration teams with on-site requirements for equipment such as installation, cabling, and power.
Serve as site POC for IT-related issues, coordinating user requests with and ensuring the site's needs are effectively communicated to the enterprise IT organizations.
Provide professional, courteous, prompt, and accurate IT support and solutions to corporate end users.
Work together on issues with other IT technical staff when required.
Document and maintain configuration and process information.
The duties and responsibilities described in this position description in no way state or imply that these are the only duties performed. This position may require that additional duties and responsibilities be performed.
Why We Value You
You are able to work independently and show a high level of initiative and attention to detail.
You have a consistent character and do not yield to pressure to compromise or cut corners.
You have a strong ability to communicate effectively with superiors, colleagues, and customers by clearly expressing your intent and understanding the focus and purpose of the conversation while allowing each person to get their point across.
You are open to new ideas and innovations and can create modifications or changes in yourself to adapt or suit a new environment/situation.
You have faith in your own ideas and ability to be successful.
You hold yourself to the highest standard and work to inspire your team to produce quality work.
Specific Knowledge/Certification Requirements
Minimum Qualifications
Minimum 2 years' experience supporting desktop operating systems in a Microsoft Active Directory environment.
Minimum 2 years' experience supporting the following software: Microsoft Office suite, Adobe Acrobat, Internet Explorer, Google Chrome, Firefox, Safari, and McAfee Virus protection (or other enterprise antivirus solution).
CompTIA A+ certification (within first 6 months of hire)
Possession of or ability to obtain a US government secret clearance.
Strong technical knowledge of Microsoft Windows desktop operating systems
Experience installing, configuring, and maintaining network printing devices.
Experience supporting desktop VPN client configuration and operations.
Preferred Qualifications
Associate's degree in information technology, Computer Science, or a related field.
Baseline familiarity with Linux operating systems and comfort using the command line is desired, with opportunities to grow these skills by supporting Linux-based systems alongside primary desktop support duties.
Experience supporting Mac OS in an enterprise environment.
Experience with Bomgar Remote Support Tools or a comparable remote support platform.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Working Conditions
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
Physical Demands
: While performing the duties of this job, the employee may be required to walk, sit, or stand for extended periods of time; reach with hands and arms; balance; stoop; talk or hear; have sufficient manual dexterity to operate a keyboard, calculator, telephone, and other such office equipment as necessary; may occasionally move and/or lift up to 50 pounds or more with assistance. Specific visual abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus
Work Environment
: Work will mainly be performed in an office setting and occasionally with irregular hours.
Travel
: A low amount of travel away from the office may be required.
Auto-ApplyHelp Desk Technician II
Support specialist job in Yorktown, VA
Yorktown, VA 1st Advantage Federal Credit Union is currently seeking a full time Help Desk Technician II to support our busy Technology Department. in Yorktown, Virginia. Scheduled hours will be 40 hours per week between the hours of 8:00 a.m. to 5:30 p.m. Monday through Friday and rotating Saturdays from 8:00 a.m. to 1:00 p.m.
The IT Help Desk Technician II provides second-tier level support for more complex troubleshooting and resolution of hardware, software, applications and network-related incidents, with a focus on reducing recurring issues and improving end-user experience. The technician collaborates closely with systems administrators, Applications support technicians, and department leaders to maintain operational excellence and IT Support. This role also supports the onboarding process, system upgrades and contributes to knowledge base content and process improvement.
1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members.
We offer market competitive compensation and a generous benefit package:
* Dollar-for-dollar matching 401(k) plan to 4% of earnings.
* Choice of three medical plans
* Flexible Spending Accounts
* Health Savings Accounts
* Choice of two Dental plans
* Vision
* Basic Life & AD/D Insurance - no cost
* Optional additional life insurance for colleagues, spouses, and children
* Long-term Disability Insurance - no cost
* Short-term Disability Insurance - no cost
* Employee Assistance Program - no cost
* Critical Illness, Accident, and Hospital Indemnity Plans
* Generous paid time off accrual program
* 11 Paid holidays
* Pre-paid legal services
* Pet Insurance
* Discounts on consumer loans and mortgages, increases on savings products, and much more!
To be considered for this opportunity, please submit your fully completed application and resume through our website.
See below for full .
Help Desk Technician II Essential Functions & Responsibilities
* Responds to and resolves advanced and escalated support requests involving complex issues with personal computers, printers, mobile devices, and company software systems. Troubleshoots advanced hardware and software problems using remote and in-person methods. Serves as an escalation point for Help Desk Level 1 technicians and provides guidance or takes over unresolved cases. Ensures service-level agreements (SLAs) are met and properly documented in the ticketing system.
* Manages user accounts, access permissions, and profiles across multiple systems including Active Directory, Exchange, and core business applications. Reviews access requests for compliance with company policy. Supports onboarding and offboarding activities including configuring user profiles, hardware setup, and access provisioning.
* Installs, configures, and upgrades hardware and software across user workstations and peripherals. Maintains and contributes to system images and assists in managing workstation inventory. Participates in patch management, endpoint security updates, and OS lifecycle upgrades.
* Works with IT team members to maintain accurate documentation of systems, procedures, and common issues. Contributes to internal knowledge base and standard operating procedures (SOPs). Provides input on process improvements and workflow enhancements.
* Assists in mentoring Level 1 Help Desk staff and helps train end users on system use, best practices, and basic troubleshooting. Participates in departmental training sessions and professional development initiatives.
* Completes required training (e.g., Pluralsight courses) and certifications related to the role. Participates in IT projects assigned, contributing technical expertise and support.
Performance Measurement
* Escalated support requests are resolved efficiently and documented clearly.
* Internal documentation and knowledge base articles are up to date and effectively used.
* Hardware and software installations are completed accurately and on schedule.
* Positive feedback and working relationships are maintained with end users and peers.
* Adherence to SLAs, escalation procedures, and IT policies is demonstrated.
* Ongoing development through training and certifications is completed as required
* Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun.
Qualifications
Experience Three years to five years of similar or related experience.
Education (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills Proficiency with Microsoft Windows desktop operating systems, especially Windows 7 and Windows 10 in a corporate Active Directory Environment, Proficiency Microsoft Office products and other common business applications. Ability to solve problems and make decisions in high intensity environment. Ability to interact professionally with a diverse group of executives, managers, and subject matter experts. Ability to produce documentation and provide guidance and technical direction. Ability to work with system users and technical personnel to develop support standards.
Physical Requirements
TALKING: Effective verbal communication to convey and acknowledge receiving detailed or important instructions accurately, loudly, or quickly.
AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information to communicate effectively.
FINGER DEXTERITY: Using primarily just fingers to make small movements such as typing, picking up objects and cables, or pinching fingers together to use equipment.
REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers.
VISUAL ABILITIES: Visual acuity necessary to read small print, read printed and electronic instructions, read email and computer screens, and operate machinery. Able to distinguish between various lights and colors.
PHYSICAL STRENGTH: Lifting and carry equipment, ladders, and office machines to facilitate maintenance and infrastructure. Sitting at a desk or workstation during work hours. Exerts up to 50 lbs. of force occasionally and required to lift up to 50 lbs. Good physical health and fitness level to allow for occasional lifting, climbing, and manual labor.
ABILITY TO OPERATE A MOTOR VEHICLE: Ability to operate a motor vehicle (including a truck or van) with no restrictions. Employee must maintain a valid active license and insurance policy.
REACHING AND STRETCHING: Reaching and stretching, above and below the shoulders, able to connect wiring, cables, and work at heights and outside.
BENDING: Bending, stooping, squatting, and able to reach hardware components, cables, and other infrastructure elements in confined spaces. Able to work on the floor and on a ladder.
Work Environment Standard office work environment.
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
Offers of employment are contingent on a satisfactory criminal background and credit history check.
EOE/M/F/Disability/Vet
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
IT CUSTOMER SERVICE SUPPORT SPECIALIST
Support specialist job in Norfolk, VA
Job Description Note: Position requires local residence in the Norfolk, VA Area to be on-site.
VSolvit is seeking an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy's Commander, Operational Test and Evaluation Force (COMOPTEVFOR). A Secret Clearance is required to start work in this position.
As with any position, additional expectations exist. Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisors, and staying focused on the assigned tasks, and completing other tasks as assigned.
Responsibilities
Provides technical support to end users for computer, application, system, device, printer,
access and hardware issues.
Identifies, researches and resolves technical problems of moderate complexity.
Responds to telephone, email and online ticket requests for technical support.
Documents, tracks, and monitors the problem using applicable systems and tools.
May coordinate with other teams or departments to resolve user problems.
Perform hardware and software installations, configurations and updates as needed.
Conducts Windows imaging and cloning of laptops and computers.
Applies Microsoft and other third-party security patches and updates to Windows 10 client workstations.
Provides Video Teleconference (VTC) technical support and assists end users with making VTC calls.
Conducts new user check-ins and check-outs.
Creates and modifies Microsoft Active Directory user accounts.
Will Issue Gov reviewed IT Assets to OPTEVFOR personnel and receive back IT assets for receipt by a Gov/Mil OPTEVFOR member.
Assists new users with completing check-in forms and accessing online training.
Provides a monthly status report which contains the progress of work on assigned tasks and future work plans for the upcoming month.
Other duties as assigned.
Basic Qualifications
If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered.
Must be a U.S. Citizen
Minimum of 3 years' experience with Customer Service Support.
Experience with configuring and maintaining Windows 10/11 workstations.
Experience with installing and supporting Microsoft Office 2019 or higher.
Must have the proper and current cyber security qualifications to perform IT privileged
administrative functions in accordance with the DoD Cyberspace Workforce Framework (DCWF) and the DoDM 8140.03, CYBERSPACE WORKFORCE QUALIFICATION AND MANAGEMENT PROGRAM.
Must meet the applicable DCWF Work Role [411] Foundation Qualifications, Basic which include:
Education: Associate degree or higher from an accredited college or university. When used to satisfy the foundational portion of qualification, the degree must be conferred within the past 5 years by an institution of higher education that is accredited by a nationally-recognized accreditor, unless continuous work in the relevant discipline can be demonstrated; OR
Training: Offerings listed in DoD 8140 Training Repository
(**************************************************************************** OR Personnel Certification: CompTIA A+, Network+, or Security+
Active Secret security clearance.
Other Job Info
While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms.
The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision.
The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
During visits to areas of operations, may be exposed to extreme cold or hot weather conditions and occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
Company Summary
Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team.
VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Support specialist job in Newport News, VA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Technology Support Specialist I
Support specialist job in Newport News, VA
Under the direction of the Supervisor of Technology Support Services, performs routine work. Work involves assisting team members with the servicing and repairing of computer hardware (desktops, laptops, and mobile computing devices), applications, and associated peripherals to include preventive maintenance and component replacement. Work requires providing professional customer service to staff and students. The work is dispatched from the help desk.
Essential Duties
Assists with the installation, maintenance and repair of computer hardware, applications, and associated peripherals.
Assists with resolving computer hardware, application, and associated peripherals problems.
Assists with the setup and configuration for new and replacement computer hardware, applications and associated peripherals.
Familiar in the use of tools and equipment employed in testing and repairing of assigned systems.
Tracks all work performed in the help desk work order system.
Can travel to and from school's/work sites in the performance of duties.
Utilizes appropriate safety equipment in the performance of duties.
Conforms to all departmental procedures and policies.
Models nondiscriminatory practices in all activities.
(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)
Minimum Qualifications (Knowledge, Skills and Abilities Required)
Must possess a High School diploma.
Must be able to demonstrate entry level experience in computer hardware and network support.
Must possess a basic understanding of Windows 7 operating system, Microsoft Office, Ethernet network, Microsoft Server 2008, Active Directory Tools, TCP/IP, DHCP and DNS protocols.
Must possess sound communication, customer service and professional skills.
Ability to work effectively with team members and, at times, without direct supervision; establish and maintain effective working relationships with co-workers and end-users; utilize time efficiently; follow oral and written instructions.
Must be able to operate a motor vehicle and possess a valid Virginia Driver's License.
For a complete job description visit ********************************************************************************
Technical Support Specialist
Support specialist job in Norfolk, VA
Job DescriptionDescription:
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Norfolk, VA.
This position is contingent upon award.
How Role will make an impact:
Technical Proficiency:
Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure)
Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup)
Electronic device functionality (computers, network components, peripherals)
Operating System command line execution (e.g., ipconfig, netstat)
Cloud computing service and deployment models (SaaS, IaaS, PaaS)
Network protocols (TCP/IP, DHCP, DNS)
Security Awareness:
Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control)
Data security standards (PII, PCI, PHI)
Information classification, compromise procedures, and incident management processes
Support and Service Delivery:
Risk management processes (assessment and mitigation)
Incident data analysis and trend identification Service desk best practices
Customer service and communication skills
Technical training development and delivery Incident tracking and solution database management
Trouble ticketing system utilization (incident, problem, event documentation)
Standard Operating Procedure (SOP) development and maintenance
Requirements:
What You Will Need to Join Our Award-Winning Team:
Clearance: Must possess and maintain an active Secret Clearance
Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support.
IAT II Certification
Business Central Support Specialist
Support specialist job in Virginia Beach, VA
Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers' greatest asset - their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you're starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
Groundworks is seeking a talented Business Central Support Specialist to join our tribe in Virginia Beach, VA!
The Business Central Support Specialist is responsible for providing technical support, troubleshooting, and maintenance for the Microsoft Dynamics 365 Business Central ERP system. This role supports system stability, user productivity, and integration performance across the organization.
Duties and Responsibilities
Provide tier 1 technical support for Microsoft Dynamics 365 Business Central users across the organization
Troubleshoot and resolve ERP-related issues, including functional and technical problems
Manage and respond to support tickets through Zendesk help desk platform
Document issues, solutions, and processes to build a comprehensive knowledge base
Collaborate with business users to understand requirements and translate them into system solutions
Perform root cause analysis on recurring issues and implement preventive measures
Support system integrations and API connections between Business Central and other business applications
Assist with user training and create support documentation
Monitor system performance and proactively identify potential issues
Participate in system testing for updates, patches, and new feature implementations
Work closely with external vendors and Microsoft support when needed
Contribute to continuous improvement initiatives for system optimization
It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
Qualifications
1-3 years of experience providing ERP support, including direct experience with Microsoft Dynamics 365 Business Central
Minimum of one year of experience in IT operations or a related field
Experience with help desk ticketing systems (Zendesk preferred)
Basic understanding of system integrations and API concepts
Proficiency in ERP troubleshooting methodologies
Understanding of business processes across finance, operations, and supply chain
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Dynamic and adaptable approach to changing business needs
Preferred Qualifications
Experience in the construction, home services, or related industry
Microsoft Dynamics 365 Business Central certifications
Experience with Power Platform (Power Automate, Power Apps)
Experience with data migration and system upgrades
Working Conditions
This position will be performed on site at the Corporate office in Virginia Beach during standard office hours. Extended hours might be required based on operational needs or seasonal workload.
Requirements
Full-time
Onsite: 1741 Corporate Landing Pkwy, Virginia Beach, VA 23454
What we provide for our employees
Competitive base compensation with lucrative bonus potential
Equity ownership in the nation's largest and fastest growing foundation repair and water management company
The best-in-class training programs
Advanced leadership training opportunities
Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match after applicable waiting periods
Paid time off including 6 holidays after applicable waiting period
Groundworks is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.
With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!
We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!
Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset - their home.
When customers choose a local Groundworks company, they can feel confident they're hiring the trusted local experts who will ensure the job's done right.
When you choose Groundworks, you'll join thousands of Tribemates who are making history.
What we Provide:
Competitive Pay
Employee Company Ownership Opportunities
Industry Leading Training Programs
Leadership Development and Career Growth Tracks
Comprehensive and Affordable Benefits Package
Top Workplace with Award Winning Culture
Auto-ApplyAviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Support specialist job in Newport News, VA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military